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SmartStyle reviews first appeared on Complaints Board on Aug 22, 2006. The latest review Stylist with an attitude and shouting problem. was posted on May 29, 2021. The latest complaint hair color was resolved on Nov 05, 2019. SmartStyle has an average consumer rating of 2 stars from 208 reviews. SmartStyle has resolved 62 complaints.

SmartStyle Customer Service Contacts

7201 Metro Blvd
Minneapolis, Florida
United States - 55439

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SmartStyle Complaints & Reviews

May 29, 2021

SmartStyle — Stylist with an attitude and shouting problem.

I set an appointment by phone for the closest SS to me; about a 35 minute drive. During the call, I...

SmartStyleService provided on 5/4/2021 Clinton, TN Walmart Salon

Called for an appointment on 5/4/2021 with Stylist Alexander
Appointments given at 1:30 pm and 2:00 pm
Upon arriving told Alexander had to be on a Conference Call and another Stylist would have to do our cuts and styling.
We feel we should have been told this or called back to be told this as, we have dealt with Alexander previously...
Told the Stylist what I wanted as, my hair is all one length except up in a bob in the very back...Told it was her first day as, she was cutting my hair...I am so disappointed as, my hair is anything now but, one length...What a disaster for the Summer Months...
I want a call back to discuss ASAP...
Jeanne Hager
[protected]
Not a way a business should handle customers...

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    SmartStyleADA discrimination

    Denied service due to unsafe/unhealthy to wear a mask. I was not offered an alternative to receive services and rudely/loudly sent away. This was hurtful demeaning and similar to the backwards policies of the Jim Crow Era. I am hopeful ghat your company does not believe in segregation and casting aside a vulnerable group of people who require a little extra care in this chaotic time. Store number 1382

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      SmartStylegift card

      On March 5 2021 I used a gift card [protected] (3410) this card had a remaining balance of $10.50. Your card reader was not working with this card so I used an unused card [protected] (2009) which I knew had a $25 bal. The machine would not accept this card either. I paid cash at that time. I went back on4/9 to get another cut only to find out neither card would work as the previous card reader had wiped out all the balances. I am now out $35.50. If you cannot refund this amount I insist you sent me a printout of the dates and services used with these cards as I did not use the funds. I am very dissatisfied
      A Diehl

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        Mar 30, 2021

        SmartStyle — Cancellation and very poor customer service

        March 27, 2021 I went into the salon for a booked and confirmed appointment. I had a special event to attend...

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        SmartStyleMy hair is fried and messed up very bad

        Good morning I got a problem I got my done yesterday and the girl was nice but I show her of how wanted my hair and she ends up saying it need to be bleached so she did it twice plus made me stay there for almost 5 hours and my hair came out with orange spots plus two different color blonde plus spots where she left it so long it burnt my head I still didn't get want I ask for after paying almost 200 for it im very very unhappy I want my money because she the only one that works there and I don't want her touching my hair again

        My hair is fried and messed up very bad
        My hair is fried and messed up very bad
        My hair is fried and messed up very bad

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          SmartStyleHair dye and cut

          On Tuesday 3/16/21 I went in for an appointment at noon with the manager Vanessa smith to get all over silver highlights...I ended up leaving at 7:30 at night it was only supposed to coat 162 dollars and a he was only supposed to trim it also ..she literally fried my hair and put brown and brassy orange colors in my hair..it in is burnt and sry and I have absolutely no blonde in it...this is horrible left my hair looks like rust and on top of that she charged me 244 dollars...I am outraged and want the correct coloring that I was charged for corrected please help me

          Hair dye and cut
          Hair dye and cut
          Hair dye and cut

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            Mar 17, 2021

            SmartStyle — Hair dying appointment

            My friend had an appointment for a hair dye but was refused serviced and was kicked out because she had a...

            Mar 08, 2021

            SmartStyle — I was denied service by mattie at smartstyle hair salon in walmart coal township pa march 7 2021

            I had a hair appointment March 7, 2021 at Walmart salon smart style at 10 am. I was refused service, told by...

            Feb 28, 2021

            SmartStyle — Haircut

            I went to Smart Style inside of Walmart in Winchester VA two weeks ago today for a haircut. I thought my...

            Jan 18, 2021

            SmartStyle — I want my money back it cost me $21.97

            On Jan. 18 2021 I went to smart style salon at Walmart in Cushing Oklahoma I got a bold fade, and the haircut...

            Cushing
            Jan 09, 2021

            Smart Styles — Hair appointment

            I had an appointment at smartstyle in Walmart at 3221 W. 86th Street on 1/09/2021 at 3 pm. I get there on...

            SmartStyleGetting haircut on 1-9-2021

            My son got a haircut at Smart Styles in Walmart at Rosewood NC and the stylist did not wear a mask. She made the statement that mask was for sheep (what she meant by that I DO NOT UNDERSTAND). Then she told my son to take off his mask to get his hair cut above his ears. I disagree with that because Great Clips stylist (where I get my hair cut) always wears masks and never tells me to take off my mask to cut my hair above my ears. With covid cases so bad in NC I think any stylist that does not wear a mask should not be allowed to work there. It shows me how much she cared about spreading the virus to people. I will be telling everyone I know not to go to that Smart Styles for a haircut because it is very unsafe. I will tell them to go to Great Clips for a haircut because they are safe during this pandemic. I do not think that anyone will respond to this email but at least I will be able to tell everyone about Smart Styles can put be people in jeopardy in spreading covid.

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              Jan 03, 2021

              Smart Style Florence Alabama — The lady said she knew how to cut my hair the way I wanted it I called her on the phone and she knew nothing about it

              I called SmartStyle before I went to get a haircut to ask if they knew how to cut my hair the way I wanted it...

              Dec 20, 2020

              SmartStyle — Service

              My son is 4 years of age he was refused a hair cut being to him not being able to wear a mask. My son ha...

              Dec 01, 2020

              SmartStyle — Hair products

              Manager at Sylacauga Walmart, 35150 was unfair with her pricing of the following: told to pay full price for...

              Nov 12, 2020

              SmartStyle — Hair cut and perm

              I have typed 3 times. Went to get service yesterday. Hair cut awful. No curls... Look like heck. What can I...

              Nov 02, 2020

              SmartStyle — Owner smart styles

              We went to Smart Styles for a haircut. ShellyManager is very unprofessional and has butched off almost all of...

              Veradale

              SmartStyleHair

              I had all blond hair about bleach blond hair color. Went in to add some brown. Showd the woman the photo that I wanted, her and another employee went over what needee to be done. Plus I wanted it thinned and trimmed. I was there from 1pm untill 630pm. I walked out with bangs that were ridiculously short, and all brown hair no blond was left. I was charged $237.00 she charged me 40$ for blond she had to mix together and 10$ for each mic of brown she used. She charged me 25$ for toner. Mind you my hair was already blond. But there's no blond left in ny hair. So why was tbere blond mixed up and why was there toner used. I went home and had to re thin cut and fix my hair cut. Im not sure what she even thinned or thrimmed. She kept telling me she doesnt like to thin hair. Even knoe thats one of the biggest things I wanted done. I have photos of before and after abd the photo of the colors I wanted my hair to resemble if your interested in seeing them also.

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                SmartStyleBrow wax

                I had came in for a brow wax on 9/19/2020 didnt know the stylish would be referring to her self as 3rd party at my visit today. I had explained to her that I am highly extremely Sensitive skin to heat an sun. That I can only wax once a year cause of my skin condition an she said o me too referring to her self again. So I end up as u can see braking out w a rash of a burn. Because she didnt do what I told her to do.

                Brow wax
                Brow wax

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