SmartStyle Complaints & Reviews

SmartStyle / Haircut

Jul 19, 2019

Tori, "Victoria", butchered my hair. I asked for long layers, dry cut, and no style at time. She used thinning shears, as well, and it was cut so badly, I HAD to go elsewhere to repair what they could. I have to wear it in a ponytail and hide the bangs!! The stylist who tried to repair the...

SmartStyle / price on shampoo and dry

Jul 08, 2019

I have a complaint about the price on a shampoo and dry. Where we live in Indiana the price is $6.50 to get this done but we were in Florida at the Store location number 613 (Ormond Beach, Granada Ave. location) and they quoted us a price of $17.99. Can this disparity between different...

SmartStyle / haircut/color

Jul 08, 2019

I previously left a complaint about my recent disappointment with the hair color I received from a stylist at your salon. I was contacted, told I would receive a full refund. I'm still waiting for this to happen. I understand it can take a few days, but it's been more than that. I recently had to get my hair done again as it was difficult to style.

SmartStyle / supposed to be a men's haircut w fade

Jul 01, 2019

I went in for a hair cut w a fade on sides and back. I asked the stylist if she specifically knew how to do fades. When she said yes I saw a pic of her and her fiance who was in military so I asked if she knew how to do military style type fade. She replied promptly w an affirmative ey...

SmartStyle / granddaughter haircut

Jun 22, 2019

I took my granddaughter to get her hair cut to natchitoches la Stephanie was hair dresser. I told her and showed her I wanted hair cut to shoulder. She cut about inch above shoulder. And it's longer on one side than the other. My granddaughter is in tears about this haircut. I spent 40.00...

SmartStyle / unethical pricing

Jun 20, 2019

When the sign says "Basic Haircuts" $14.95 and you are charged $17.95 you are being defrauded. I brought this to the attention of the stylist and she was unwilling to remove the stolen $3.00. Then, when you contact the company they send you a tired form letter with no offer of...

SmartStyle / haircut

Jun 18, 2019

At first an Appointment was Set with Management and I was late which was fine because I had nothing but Time that Day. I have Split ends and I know that. Still until this Day I do. I went to get Service a Week ago from this Complaint and wasn't in the Chair for 5 minutes. I paid and...

SmartStyle / few highlights thru the top of my hair

Jun 18, 2019

On Friday June 1, 2019 I went in to smart styles salon in Salina Kansas at a little after 6 p.m. to just get a few highlights through the top of my hair to get me through until I could get in with my normal stylist. My hair is not shoulder length I had a graduated Bob. I'd already had...

SmartStyle / horrible management

Jun 12, 2019

4001 SE Federal Hwy, Stuart, FL 34997 (772) 283-7233 This location is Not staffed with professional, trained stylists, The manager Debbie at this location was very unprofessional, She refused to call another hair stylus while the business card being In clear view (present Manager) debbie...

SmartStyle / the people who cut hair in walmart starke florida

May 30, 2019

I went to get my hair cut along with my fiancee last week after i called for 30 min constantly and no answer so i called walmart to see if they were open and i was told they close at 7pm so we went straight up there and to my surprise the guy was primping himself and when ask for hair cut...

SmartStyle / store not open

Apr 28, 2019

The Smart Style Salon in Big Spring Texas (inside Walmart) has hours posted. Sunday store hours state that they open at 10 am. A line of people were queued up awaiting service before 10am. We waited and waited. Even after the 10am opening time, no one was there to open the store. There wa...

SmartStyle / no service for someone who is disabled in a wheelchair!

Apr 26, 2019

We went to smartstyle hair salon located in our local walmart. 9451 fm 1960 bypass in humble tx 77338. My friend Jose Peralez in disabled in a wheelchair and has always gotten his haircut in his wheelchair since the chairs are not bolted to the ground he cannot transfer to these types of...

SmartStyle / visit today

Mar 31, 2019

I have been going to the location in brooksville for years but today will be my last visit. around 11:45am today i went to check in was greeted and asked for my phone number. I said I thinks its XXX-XXX-XXXX when the cashier rudely said its funny you say you think thats it. I thought it...

SmartStyle / hair color

Mar 23, 2019

I went in this afternoon (3/23/19). I was told to come back in an hour and the manager would be able to color my hair. I showed her a picture and gave a full description of what I wanted and DID NOT want. She sounded like she understood and said she would take care of me. Came back an hour...

SmartStyle / haircut, color and bleach

Mar 11, 2019

I quit my job the day before I went to the St. Cloud Walmart hair salon. I wanted some highlights and a fresh cut for my orientation of my new job the next day. I was willing to pay full price. I showed seven pictures to the stylist and she told me she could Definitely do one of the...

Smart Styles / horrible haircut-

Feb 05, 2019

Valerie is a middle aged smoker who wears glasses. She did not heed my simple instructions. In fact, she cut it too small under Neath near my bottom of my skull near neck to start. - she stayed it was to start a pattern l. The so called pattern should just have stated at the Neck! If one...

SmartStyle / employees/ unprofessional and rude

Feb 03, 2019

My name is Stacy Mullican. I had an appointment with your stylist Justin today at 1pm (2/3/19). I showed up a couple minutes before one and another stylist Amanda was at the register. I told her I had an appointment with Justin at 1pm. He had someone in his chair and she said ok it'll be...

SmartStyle / bad bad haircut

Feb 03, 2019

I went in to get a haircut I knew the girl she's cut my hair before came home the following day I realized that it was longer on one side than the other and choppy really choppy in the back she parted it in the middle to cut it and I wear it on the side so one side is way off I went back...

SmartStyle / emmy sherman, manager

Jan 29, 2019

My name is Kaitlyn Augustine, I have been employed at the Catskill, Smart Style Salon for the past couple of months. Unfortunately, I had to leave my position at this salon due to horizontal violence from the store manager & unprofessionalism. On 1/19/19, Smart Style Manager, Emmy Sherman...

SmartStyle / haircut

Jan 28, 2019

I went into the lakeland Wal-Mart location to get a haircut. It's horrible. one side is so uneven than the other and you don't have to be an expert to see it. My hair looks like I chopped it off myslef. For a 1st time experience with smart style it was awful. I would never suggest anyone...

SmartStyle / price and service

Jan 25, 2019

Hello, I went to Smartstyle at the Pearland, Houston, TX Walmart location. I went in for a wash, haircut, and style (flat iron). I saw this service online (attached) and posted on the TV menu in the salon. The price posted at the salon was about $29 (I can't remember exactly). At the end...

SmartStyle / hair dye

Jan 11, 2019

I got my hair coloured a ombre purple, and it is staining my neck even when dry. I wash it in cold water with color treatment shampoo and conditioner and yet even after leaving it my hair is still staining my neck and I have to wash it off every couple hours. The colouring is already...

SmartStyle / horrible experience - not letting customers know appointment cancelled

Nov 19, 2018

Tara Bumbarger was extremely unprofessional- I had an appointment with her for a haircut 11/16 3:30 pm. I was not called or informed to say that the store was closing due to inclement weather. called shop multiple times at 3pm before starting from home - answering service said they are...

Walmart Smartstyle / hair color

Nov 07, 2018

Okay its been a while since i had it done and it took me until a week ago to do anything about it. I lost my mother a few days after the horrible color and im raising my sisters 3 kids that lost their mother, father, and grandmother (that was raising them before she passed). Im sorry it...

SmartStyle / haircut

Oct 14, 2018

My daughters haircut is HORRIBLE! Beside being WAY shorter than asked it is completely uneven and after pointing it it was told I was making the stylist nervous and she proceeded to cut it shorter still leaving it uneven. I was charged 15 and still tipped 5 and have to pay again to have it...

SmartStyle / I am an employee

Oct 13, 2018

I am being bullied by the manger and district manger of salon 331 They have cut my hours trying to force me to quit this has been going on for about 5months now. But I won't leave because I enjoy working in the salon. They have wrote me up about things that wasn't true. Trying to scare me...

SmartStyle / haircut

Sep 28, 2018

I had an unbelievable bad experience. The stylist Jenny was so aggressive and verbally abusive. She roughed up my kids during the hair cut and couldn't stop swearing in front of the kids. I arrived at 7:15 to their shop which closes at 8 pm. She agreed to take both my boys in. Then after 30...

SmartStyle / service

Sep 25, 2018

In smart style, Walmart rymal east. Hamilton Canada Ontario I had an unbelievable bad experience. The stylist Jenny was so aggressive and verbally abusive. She roughed up my kids during the hair cut and couldn't stop swearing in front of the kids. I arrived at 7:15 to their shop which...

SmartStyle / hair

Sep 22, 2018

I went in today to get blonde and brunette. They went all over brown and barely had any blonde, then went over again and took every little piece of blonde out. Then charged me $131 for this when I can get it somewhere else $90 max. This is ridiculous. They didn't even advise me about how...

SmartStyle / rude, untrained, unprofessional, and uncivilized

Aug 26, 2018

The girls at "Smartstyle" salon in Jasper need to be fired. When I went there for my cut and highlights they overcharged me by nearly 40 bucks but the real problem was when I went to pick up my refund, the way the manager screamed and yelled. Today I went in there to ask an elderly man if...

SmartStyle / pageant hair

Aug 21, 2018

Hello, My name is Angel Fesler. I have been trying to contact someone to talk about my complaint for 11 days now. Attached is a picture of what I wanted vs. What I received. I traveled 30 miles, took over 2 hours to do my hair and was late to my pagent for a pony tail, braid and nothing even...

Walmart - Smartstyle Hair Salon / eye brow

Aug 20, 2018

Today I had my eye brow waxed from Walmart SmartStyle Hair salon, Oxford, MS. The lady just messed up all. In 15 years since I am doing my eye brow, I have never gotten such experience. The lady said she is having 10 years of experience, still she removed my eye brow almost a inch from the...

SmartStyle / haircut

Aug 06, 2018

I went to a SmartStyle shop in Walmart yesterday. There was only 1 person there cutting hair. I was a little leary because he was a black man with 1 eye. I know that cutting African American hair is different than cutting Caucasians hair. But, i went ahead & let him cut it because i was in...

SmartStyle / complaining about an employee

Aug 02, 2018

I took my son to get his haircut and the lady refused to cut his hair she says he doesnt wash his hair but he does he just isnt rinsing good enough she acts all high and mighty and only will mess with certain hair. She is very unprofessional. I have never been so humiliated in my life. She...

SmartStyle / kendra the stylist

Jul 16, 2018

When my husband and I walked in asked if she had time for 2 cuts she was sitting at a shampoo bowl eating a lunchable. She had nobody waiting other than the 3 of us the store was empty no other people were present. I showed Kendra a still shot of what I wanted followed by a YouTube video...

SmartStyle / hair cut

Jul 13, 2018

I went and got a hair cut. It was $40 for a shampoo cut and style and $10 extra because of the length and they would use the flat iron to "bump" the ends. They said anything past shoulder length.. My hair is barely even touching my shoulders. Also, online it says the basic includes flat...

SmartStyle / eyebrow wax

Jun 27, 2018

Went into have eyebrows waxed Wednesday june 27 and the person doing my eyebrows took off more then half my eyebrow I am beyond upset will not be returning and if there was anything I could do I would sue this company I am going on vacation tomorrow and this is the last thing I wanted will be getting some big sunglasses to wear all week thanks alot

Smart Style / haircut

Jun 15, 2018

Utterly disappointed at the lady who cut my hair today.. I had a long a line and I specifically said do not touch the front I want a trim. Only half an inch... And what does she do cuts 3 inches off the front! [censored] mess! She turned my hair into a 12 year old bob cut.. I had a long a...

SmartStyle / customer service

Mar 18, 2018

I checked in online to have my hair Shampooed and Cut. The times available were 2:30 for one employee and 3:45 for the other so i checked in for the 2:30 appointment. When I get there I let the Lady know I had checked in online and she was like okay. After about 5 mins she then proceeds to...

SmartStyle / hair color

Jan 12, 2018

Raven Bush, lic.# 252781, COMPLETELY ruined my hair the day before my wedding. She left bleach in my hair while she went outside to smoke & return her boyfriends' 10th call while I was there. She had her son come visit & approximately 10-15 calls from her boyfriend. She left me in that...