SmartStyle
reviews and complaints

As I delve into the reviews of Smart Styles Hair Salon, it's evident that customers have had a mixed bag of experiences. Some have praised the stylists for their exceptional work, like April who left a customer delighted with highlights and a haircut. On the other hand, there are accounts of disappointing visits, such as instances of haircuts gone wrong and poor customer service. It seems that the salon's quality may vary depending on the stylist and location. If you're considering a visit, it might be wise to do some research and perhaps request a specific stylist based on positive feedback.

J c used to cut my hair before covid always a great job always what i wanted. When they were forced to close during covid had to look for someone else. After 3 years and 3 diferant hair stylest I could not seem to to get anyone to cut my hair the way it used to be. So decided to go back to J C best move ever she gave me the greastest hair cut the way I wanted. Thank you J C.

Sedric was so impressive and really good with the scissors and really gave me a awesome hairstyle that I love very much 10 Stars for his work and personality add a photo about your experience optionals okay and proof of purchase okay proof of purchase okay so the fruit of my purchase was inmate search okay where is my purse where is my purse but this one is it no but this one okay so

Vickie has done my hair for a several yrs she can roll a perm faster than any beautician l have ever had. Believe me l have had many for many yrs. She is the friendliest most efficient hair stylist bar NONE. U tell her want u want and how u want and it is done to the tee. She runs a tight ship BUT her staff and herself r the greatest. They r all friendly professional and she ESPEDCIALLY cares and is concerned for all her clients! Could not ask for a better stylist in the world. I LUV HER DEARLY! TOP OF THE NOTCH SHE IS! My name is Linda Allen Ft Collins Co

At the Hillard location my hair stylist Jala is amazing at what she does. At first, while looking for a stylist before I met her she gained my attention for repeat scheduling services way back, cause of a magical word I hadn't heard in a while, and that was "THICK" describing my hair texture which made me search no longer for a hair stylist She was letting me know I was doing a decent hair care on my own, but I didn't want to mess it up and needed a professional to help keep my hair looking healthy. Her boss Beth is so kind and I notice the styles she gives other clients and makes them look great also.

I just moved here back in November and I needed a haircut badly. So I came to smart style here on central. I first used Mike but he could do eyebrows even tho he give great haircuts I switched to Lori Thomas she always fits me in right away. I've been very sick for several years now Lori takes time to listen to what I'm going through with my health and not only does she cut my hair great I've noticed she listens to all her clients and she treats us like family. So if you need a good haircut ask for her she will hook you up. She also does eyebrows and to me that's a plus. Again if you need a great hairdresser go to Walmart smart style on central ask for Lori tell her Jax sent you. You can't go wrong with her or any of the ladies that works there.

I just had my hair cut at smartstyle in claremont at the walmart super center this Thursday. I walked in and asked to get my hair cut and the hair stylist at the counter named Julie was wonderful. She took me right away and asked what type of cut and style I wanted and listened to what I had to say about how I wanted my hair to look and how I did not want to spend a lot of money and gave a few suggestions. Once I decided how my hair style would be Julie got to work and in 15 min I had a wonderful new hairstyle. Thank You Julie. The price for my hair cut was reasonable and I scheduled my next appointment with her again. The place was clean and neat. This will be my new hair cutting salon from now on. Again thank you to Julie who was so patient with me and explained things and listened to what a customer had to say.

Donna Burroughs

I went to the salon in Clifton Park ny to get my hair done. The manger Jenn did my hair. She damaged my hair. She cut it uneven and dyed my hair a completely different color and it's not at all what I asked for. I paid 273 dollars and tipped her 10 for a complete mess of a hair job. I called and asked my money back and she refused the hung up the phone. On the receipt it clearly states within 7 days I have the right back to my money. She refuses to now answer the phone. I have attached photos of my hair and then what I asked for.

I had a really bad experience at Smartstyle. The staff yelled at me and accused me of lying about getting highlights in my hair. It had been almost 16 months since I last got them done, but they didn't believe me. When I went in for a perm, the manager held my head in the sink and yelled at me because the front didn't take. She was on the phone while working on me, which made the whole experience even worse. I got there at 9:30 or 10:00 am, but didn't leave until 1:30 pm. The manager was also gossiping about a girlfriend who had been mistreated by some girls in Manchester, TN. This was really unprofessional and made me feel uncomfortable.

To make matters worse, I had marks on my neck from the perm and there were witnesses who took pictures. I called the police, but since the ladies who did my hair were managers, I had to pay for the nightmare. I can't believe how horrible this experience was. I've been going to Smartstyle since I lived in Indiana, but now they won't even let me come back. It's really sad that I can't even advise someone to go there anymore.

I'm so disappointed that no one from the company has called me to apologize or try to make things right. I'm considering going to the news or the papers to share my story. It's just not right that I had to go through this and no one seems to care.

I went to Smartstyle at Hazle Township, PA on May 25th, 2021 at 6:30pm for a haircut. Their website says they're open until 8pm, so I thought I had plenty of time. But when I got there, the two hair stylists just stared at me without saying anything. They didn't even greet me or ask me what I needed. They just kept working on their current customers. I stood there for 25 minutes before a hair stylist finally came up to me at 6:55pm. She asked me what I needed, only to tell me that they were closing in 5 minutes. I couldn't believe it! They saw me standing there for so long and didn't even apologize for the wait.

I was so disappointed with the service that I went to their website to write a feedback. But I didn't hear back from anyone. No one wrote back to apologize or anything. It was like they didn't care about their customers at all.

The next day, I decided to try Great Clips instead. As soon as I walked in, both hair stylists greeted me with a smile. They were so friendly and welcoming! I got a nice haircut, and their hair stylist provided excellent customer service. She had good manners and was very professional. It was the complete opposite of Smartstyle. They should really take notes from Great Clips.

Smartstyle needs to fix their website's hours of operation. They should respond to customer feedback and most importantly, they should be professional and provide good customer service. It's not smart to treat your customers like they don't matter. I hope they can improve their service in the future.

My girlfriend recently visited Smartstyle salon, which is located inside Walmart. However, it is important to note that Smartstyle is not owned by Walmart, but rather by Regis Salons. While I personally enjoy shopping at Walmart, I cannot say the same about Smartstyle. My girlfriend visited the Englewood Florida location and was attended to by Amy, the manager who proudly mentioned that she was the youngest person to ever make management at the salon, at only 23 years old. Unfortunately, my girlfriend had a sinking feeling that this may not end well.

Amy did not check the foils during the process, and when the timer went off, she simply yelled out that my girlfriend was done. To our horror, my girlfriend's highlights turned out to be a mix of blue, orange, and platinum ends. The damage was so severe that my girlfriend could not even comb her hair without using excessive amounts of extra virgin olive oil. She lost handfuls of hair and half of her head was damaged. This happened in August of 2021, and she is still dealing with the aftermath of the damage.

I strongly advise against visiting any Smartstyle salon, as my girlfriend's experience was a nightmare. It is not worth risking the health and beauty of your hair. Please take my warning seriously and avoid Smartstyle at all costs.

Me and my friend went to SmartStyle in Shelton, located inside Walmart, for a cut and color w/highlights. Unfortunately, we arrived half an hour early and were asked to leave as there was no place to sit. When we returned, we were told that our appointments were only for a cut and one color. The staff was insistent that there was not enough time reserved for us to have our hair highlighted. My friend got her hair cut, and I got a trim. I asked that the one color be put on just the ends of my hair, so the tips were darkened.

When we left, my friend gave me the receipt, and I was shocked to see that my bill was $225. We were charged for the most expensive hair color available. When I first looked at different hair coloring options, I wanted a balayage, which is a custom painted coloring technique that is never done with foil. However, I didn't want to ask my friend to spend that much money on me, so I settled for highlights.

I called SmartStyle back and asked them to finish the balayage since that's what I paid for, but they told me that I got what I asked for. I was disappointed that they didn't listen to my initial request, and I felt like I was ripped off.

Overall, my experience at SmartStyle was not great. The staff was not accommodating, and I felt like they didn't care about my needs. I hope they can improve their customer service in the future.

I recently visited Smartstyle at their location on 475 Route 173 E, Antioch, IL ***. I was excited to get a new perm type and haircut, and I even brought in some pictures to show the hairdresser what I wanted. However, the woman who was supposed to do my hair told me that it wasn't possible and offered me a different style instead. I agreed to the new style and was ready to proceed.

Unfortunately, things didn't go as smoothly as I had hoped. The hairdresser was pulling my hair so hard that I had to ask her to be more gentle. Then, she left and another woman came to take over. This woman told me that there had been a miscommunication between me and the previous hairdresser, and she didn't feel comfortable working with me. I had to explain my desired style all over again and show her the pictures I had brought in. Despite agreeing to the new style, the second woman said she couldn't do it.

Feeling frustrated, I asked for just a simple haircut instead. However, the woman told me that their salon wasn't the right fit for me and refused to do anything further. After waiting for an hour, I left the salon without receiving any service at all.

I was extremely disappointed with my experience at Smartstyle and would not recommend them to anyone. It's frustrating to have to repeat yourself multiple times and still not receive the service you were hoping for. The lack of communication and effort on the part of the hairdressers was unacceptable. I hope that they can improve their customer service in the future.

I went to SmartStyle at the Walmart on 19th St. in Moore, Oklahoma on Sunday, July 4th to get my hair done. Usually, I have Aston do my hair, but she wasn't there, so I went with another lady. I brought my own product because Aston showed me what to use on my hair. But this other lady didn't put it in the way I wanted it. She used her own product instead, and when she finished, she charged me $35. That's crazy! I usually pay $25 plus a $5 tip. I don't want to pay $35 plus a tip just to get my hair washed and fixed.

The next day, I called and talked to Jack, who I guess is the manager. He got really loud with me. He said that a flat iron costs an extra $10, but she didn't even use a flat iron on my hair. All he kept saying was, "How do you want me to fix this? Tell me how to fix it. What do you want me to do to fix this?" He needs to do his job and fix it himself.

I'm here to complain because I was fed up with Jack's loud voice. I hope I'm saying her name right, but Aston is an awesome hairdresser. She knows her product, she knows what she's doing, and she listens to the customer. She's amazing! When you find a good hairstylist, you want to stick with them. But the way Jack treated me, I don't know if I want to go back.

Sincerely,
Corina Burchill

I went to Smartstyle to get a perm and I asked the stylist about her experience and if she could check my hair to see if it would work. I was a bit hesitant, but I felt safe. The stylist did a few things to my hair before perming it and then checked it, rerolled it, and let me sit even longer. When she started to unroll the rollers, she looked uneasy and said my hair felt like cotton candy. She had tested another lady's hair the day before, but my hair was rinsed and dry and broken and burnt all the way up to about 2 inches from my head when my hair was below my shoulders.

The stylist started cutting out the dead areas, but my hair was so damaged that she could only cut little chunks out of it. I was in shock and asked her what she was going to do about it. She called a manager at another store, and they told her to give me a product and to come back in for a treatment or something. But nothing happened, and I called another store and spoke to a manager. They told me that they would have to look at it, but I don't have time to drive around all over town to get my hair fixed when this should have never happened.

Anyone with 40 plus years of knowledge allegedly should have never done anything like this to my hair. I have been through so much emotionally, and just in the last 3 days, I can't even imagine what the next six or eight months are going to look like. I highly recommend not going to this salon. I'm reaching out to an attorney today to file a claim due to the mental anguish this has caused me, as well as the whole issue with burning my hair. It's just not worth it.

I had a really bad experience at Smartstyle last week. I called ahead to ask about getting my red roots touched up blonde and was told it would start at $60. When I got there, the stylist, Blanca, washed my hair twice and blow dried it without heat protectant twice. She then told me that "color without bleach" was as far as she could go and lectured me about the price of bleach. I was misinformed and felt frustrated. To make matters worse, my hair was brittle and breaking at my bangs and in the back when I turned my head the wrong way. A friend suggested I talk to Beth, the manager, after she evened out my 2" difference on each side trim. I called and explained the situation to Beth, who gave me a free keratin treatment to fix the mistake her staff made. This took almost four hours of my time and cost me $76. Beth said she could fix it for $50 (bleach, a bottom color, and another free keratin treatment) and we set up an appointment. However, I had to reschedule and when I called to let them know, Beth said that time wouldn't work. I felt like I was wasting my time and money. I wouldn't recommend going to Smartstyle. It's worth it to pay more and save your time and avoid a breakdown about your hair breaking and looking terrible before the holidays.

To make matters worse, the owner of Smartstyle messaged me on Facebook asking me to remove my honest review. I felt intimidated and blocked her. She then took it upon herself to text message me, which made me feel unsafe. This is not professional behavior and I shouldn't be scared into submission. I hope corporate can address this issue soon. Please be careful where you go for hair services.

I recently went to the Smartstyle salon located at 15 Resolution Drive in Brampton, ON to get my hair colored. Unfortunately, my experience was not a pleasant one. The service was terrible and I felt like I was treated poorly. The staff had a very rude attitude towards me and the manager of the store was extremely indifferent. To make matters worse, they charged me $69 just to partially color my hair. They claimed that they couldn't color the rest of my hair because it had stains of henna and that it would burn my hair. I didn't really understand what they meant by that.

When it was time for me to wash the color off my hair, I asked the girl who was attending to me if it was okay to leave my handbag on the adjacent counter. She said it was fine, so I left it there. However, when I went to pay for my services, I discovered that all of my cash was missing from my handbag. I was shocked and upset. I immediately called the security guard and explained what had happened. They asked me to show them where I was sitting and where I had left my handbag. The manager of the store asked me if everything was okay, even though she knew that I had lost my money in the salon. She didn't even try to help me find my cash and instead kept chatting and giggling with the staff who had attended to me. I found her behavior to be very impolite and indifferent.

After we left the store, the manager called me on the phone and told me that she had found my money in the store. I was surprised and confused. When we went back to the salon, I learned that my money had somehow magically found a place between two poles. The manager told me that it must have fallen out of my handbag and landed there. I found this explanation to be very strange and wondered if there was something fishy going on in the store. The security guards told me that very few people visit this store and that the cash disappearing from my handbag was an inside job. This was very upsetting to hear.

After a while, the manager called me again to apologize for what had happened. However, the damage had already been done. I had lost almost $100 and wasted four hours of my time. I had to rush to a studio to get some family pictures taken and barely made it in time before they closed. I will never visit a Smartstyle salon again in the future.

I went to Smartstyle twice in June 2021 to see my usual stylist, Sarah. She's been coloring my hair for almost a year now, so she knows my hair history. Unfortunately, during my first visit in June, Sarah messed up my color, and it didn't match my previous grow-out color. I have pictures of this. She told me to come back on June 26th so she could re-bleach it again. During my second visit, she messed up the process by overlapping bleach on top of my previously double-bleached grow-out. This is negligent because it causes the hair to break where you overlapped the product, which is exactly what happened. I told her my hair was breaking, but she continued to let it sit on my hair, causing half of my hair on one side to go from 24 inches to 4 inches. I have pictures of this as well. There is breakage all over my head, but my right side is the worst. The hair on my head that's left is completely fried past the point of no return.

I ended up going to two different hair stylists at different salons for a consultation on my hair to see if hair extensions could be applied and the damage corrected. Both stylists told me my hair was too weak and would break off even more if they put any kind of hair extensions on me. They also told me my hair could never be colored or use heat on it without causing it to completely break off even more hair. They said I would have to completely grow my hair out starting from my scalp because Sarah bleached it to my scalp, and it might be easier to cut it all off and start over. I shouldn't have to walk around with half my hair missing, broken, fried, and thinning or almost bald if I cut off all the damage due to their negligence.

Smartstyle did admit to their negligence once they saw my hair and refunded me $261 for the services they charged me when they ruined my hair. But since I now need a wig, I'm requesting they pay for the wig I'm going to have to wear for 3-4 years before my hair gets back to the way it was before they burnt it and broke half my hair off. I'm requesting nothing more than a wig in the same color, length, and density my hair would have been before they destroyed it. I have emailed the business with the invoice to the wig of that description, which is around $1400 before taxes, for the damages incurred by their salon.

I received an email back from the senior district leader saying the owner of the salon and business name Smartstyle is listed under of KARVID PARTNERS LLC wouldn't cover the wig at all. They instead tried to offer me once a month deep conditioning treatment for 6 months, which isn't going to bring my hair back. It's fried beyond repair, and I already tried deep condition treatments, which haven't helped at all. A treatment won't fix or replace the integrity, length, and density they took from me when my hair got destroyed, broken, and fried off by the salon.

I will update this review if they end up doing the right thing and cover the cost of the wig to cover and fix what they did to my hair. If by chance I have to take them to small claims court, I will also update the review if that happens and the outcome. I hope this review helps you decide if you want to use this salon's services.

The Bartlesville Oklahoma Smart Styles location is where I had my hair permed.

She did not listen to me, she didn't cut my hair like I asked three times.

I was ignored intentionally the first time and told to give it a few days before I decide on cutting or trimming my hair after he perm was done.

My perm had patches of straight hair all throughout so I was scheduled for another appointment to take care of the straight hair. After my second appointment I had patches of straight hair still. The Manager Sierra as of the beginning of January did not do near the professional job she was hired for and I went 4 full days without washing my hair to secure what curls I had. In the end I looked like a Castaway with frigid curly hair and straight long hair hanging all around and throughout my head.

So I asked for a refund to get my 70$ back and I was declined a refund.

The complaint is the 2 beauticians at Smartstyles in Blf.Va. they ruined my cut was suppose to be vertical bob and it isn't even a bob now .You need to fire them and get some there that know what doing if you can't then I will post for people not to get haircut there.I will ruin that one place.It happened on Oct.3,2023 on that evening time .They did not give me a receipt she didn't.

9/22/2023 went in for hair cut,perm,dye style every part of it was horrible she cut with clippers left side shorter than right but had long sideburns on left none on the right she cut me bald in the back and brought the back up to the middle of ears,perm wasn't left on long enough the new growth wasn't laid down,the dye was not left on long enough either she rushed the process you could still see the silver I told her exactly what I wanted and got nothing of what I relayed to her I told her of the bad experience I had earlier this year and it was the same experience different person not toention her stink attitude I did not get a receipt I did not see hair dryers toold my hair she didn't even have pencil flatirons to curl my hair for the cut I asked for pitiful!

Wendy was at this store I want to say June of this year about 12ish to 2ish, she was cussing like a sailor talking bad about employees and mangers of other stores. I can say it has happened 2 times the next time was August I think about the same time of day. She is so negative and loud. She just lost a manger an is already bad mouthing her. I don’t believe I’ll be going back. People like Wendy don’t need the job she has.

I need someone to call me. I paid 130 and no one told me I had 7 days. It was a few days past. The top totally fell out. I went back and she wanted to cut my hair! The top where perm fell out. I said no! She agreed to spot perm so made an appointment. The manager just called and said I’m not welcome in Smart Style! Never heard of such a thing. Smart Style not guaranteeing work! Manager goes by Cat and she’s a …….. can’t believe how disrespectful she was to me. I’m 73.

I need a refund. The perm on the top and sides fell out within days. I tried to call. Couldn’t get through! So traveled across town. Jenny washed my hair and wanted to cut hair off! I said no. We scheduled to have a spot Re perm. Now I just got a nasty call saying I cannot ever come back. Please I need someone from corporate to respond. Thank you.

8/28/2023

I went to walmart superstore in Kendall looking for Miriam my usual hair dresser,

a lady name Gladys say she would help me with my issue I only wanted a trim to make the hair even after 4 months of not been able to go for personal reasons. That lady bucher my hair, I told her three times she was cutting to much at the top. At the end after I paid, went looking for my husband, he always compliment me when Miriam does my hair, all he say today was the left side is shorter then the right. I'm humilliated she actually gave me a men haircut. I will have to wear a hat for a while. Beware

O. Morejon

I worked for less than a week at Smart Styles in Muskogee. The manager is brand new and completely untrained. The other 2 girls are on drugs. One is in rehab and has purchased a phone. Her name is Jade. Jade has random men meeting her in smart styles consistently. I reached out to Monarch myself since the regional manager, Aretha, did nothing about this extremely uncomfortable situation. Jennifer is always high on something and rarely shows up. When she is there she spends her time running off any decent employee this Smart Styles may get. Aretha is aware of both her tardiness and her consistently using drugs, even at Smart Styles. Jennifer has been reported multiple times on several occasions. Aretha keeps her on staff. The business is dying. They can't afford to buy shampoo and conditioner duos. The Muskogee Smart Styles has the WORST reputation and now I see why. The problems are not handled. There's is little training or support. The majority of the people that work there are malicious drug addicts who answer to absolutely no one. There is no standard at this store. There are no rules. It's complete chaos and it's a extremely toxic and hostile environment that the biggest boss you can find will do nothing about.

July 4th I went to the Lasalle location in sudbury for a perm.

The manager Dana rushed my service to get her next appointment in regardless that the next client was fine with waiting for a later time, only leaving the solution in my hair for 25 minutes and refused to show me the back of my head once completing the style, I left with wet hair and was very disappointed it has to be crunchy with gel to hold a simple wave and will look wet all day because the amount of gell required to keep any wave.

I did not wash my hair for 4 days as instructed, styled as she had before leaving the salon and the back of my hair is nearly completely flat, I went back to complain as other stylists told me a body wave shouldn't have been charged over 145$ and I paid over 180, the stylist was dismissive and rude that because it is not the same as when I came in therefore she did a good job and the perm was successful, making any excuse to make the lack of curl my fault for not styling it right or if it was more curly it would look bad (which is what I agreed I wanted and she just shamed me for)

I left unhappy and want a refund, she complained she doesn't make the prices, I didn't over pay but did not explain what exactly I was charged for.

she was adamant about being right and didn't care to take accountability for doing a bad job. I went to the sister location in my area and the manager there said that behavior was unacceptable and in the very least a redo for free should have been offered to fix the mistake, I have contacted customer care with no results and the phone numbers are all dead ends leading back to the website.

I don't recommend anyone go to smart style.

I went to Smartstyle today to get my hair cut and it was a terrible experience. The girl who cut my hair was named Katie and she worked at the E Sam Houston parkway N location. She was so rude to me from the moment I sat down. I could tell she had no respect for me because she kept rolling her eyes at me. It was really frustrating and made me feel uncomfortable.

When I asked if I could get someone else to cut my hair, she threw my hair in my face and got even more angry. She didn't seem to care about my feelings at all. I tried to move my head a little bit and she got really mad at me. It was like she didn't want to do her job at all.

Eventually, another girl had to finish cutting my hair because Katie was being so difficult. It was a horrible experience and I've never felt so disrespected in my life. I hope that Smartstyle can do something about employees like Katie because it's not fair to customers who just want a simple haircut.