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1.8 318 Reviews

SmartStyle Complaints Summary

62 Resolved
245 Unresolved
Our verdict: When using services from SmartStyle with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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SmartStyle reviews & complaints 318

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M
6:21 pm EST

SmartStyle Permed hair

The Bartlesville Oklahoma Smart Styles location is where I had my hair permed.

She did not listen to me, she didn't cut my hair like I asked three times.

I was ignored intentionally the first time and told to give it a few days before I decide on cutting or trimming my hair after he perm was done.

My perm had patches of straight hair all throughout so I was scheduled for another appointment to take care of the straight hair. After my second appointment I had patches of straight hair still. The Manager Sierra as of the beginning of January did not do near the professional job she was hired for and I went 4 full days without washing my hair to secure what curls I had. In the end I looked like a Castaway with frigid curly hair and straight long hair hanging all around and throughout my head.

So I asked for a refund to get my 70$ back and I was declined a refund.

Claimed loss: My hair had to be cutt off to make me less insecure and more comfortable in public

Desired outcome: Full head of curly hair

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4:49 pm EST
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SmartStyle Service

I came in not too long ago and this lady was super rude she was yelling at another employee and I felt so bad for her that's not the way to treat other employees and it made me uncomfortable. She cut my hair and she cut it too short and not the way I asked her to I won't use her again. She is an old lady with short blonde hair like a Bob she was acting like a Karen worst service.

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4:45 pm EST
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SmartStyle Full style with flat iron

So I've got my hair flat ironed a few times before at this particular Smart style usually the price is about $40 or so for my shoulder length hair for a full style and flat iron. Well their price on their board this time said $45 for full style. What they fail to mention is they add on another $25 for a flat iron. So basically I paid $70 to get my hair washed, blowdry and flat ironed. I have never in my life paid that much. I can go to my own hairstylist for $35 and get my hair flat ironed. The only reason I got it done there is because I was getting my brows done. It was convenient and I thought I'll save myself some time and get my hair washed and flat iron so I don't have to do it myself later, which I usually do on the weekend. With my hair stylist. I have to make an advance appointment too. I usually get it done there when I get my hair dyed every four to five weeks. So the whole thing was I thought I would save myself some time while I was getting my eyebrows waxed since I work night shift and I really didn't get much sleep and I thought oh this will be quicker. I will never ever again go there. Not for $70. That's ridiculous for a wash, blow dry and flat iron. I just wanted to want people to double check everything up front which I failed to do. I went by their price list because they do add-on extra charges.

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Is SmartStyle legit?

Our verdict: Complaints Board's thorough examination reveals SmartStyle as a legitimate entity with notable strengths. Despite a 20% resolution rate on customer complaints, which invites a closer look, SmartStyle stands out for its commitment to quality and security. Clients considering SmartStyle should delve into its customer service record to gauge compatibility with their expectations.

SmartStyle earns 94% level of Trustworthiness

Perfect Trust Endorsement: SmartStyle achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for SmartStyle. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Smartstyle.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows SmartStyle website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Smartstyle.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Smartstyle.com you are considering visiting, which is associated with SmartStyle, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for SmartStyle have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

SmartStyle website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with SmartStyle's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 20% of 11 complaints were resolved.
  • SmartStyle protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to SmartStyle. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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3:24 pm EDT
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SmartStyle - Possibly overcharged for a wash and flat iron

I arrived at the Smartstyle about 7 minutes before they open with my daughter. Before the store opened another customer ( Jourdan Gaudet) also walked up and waited. When the store opened my daughter and I got to the counter first. I advised Maria that my daughter needed a wash and flat iron. She advised that she probably wouldn't be able to start on it...

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6:28 am EDT

SmartStyle Hair cut

The complaint is the 2 beauticians at Smartstyles in Blf.Va. they ruined my cut was suppose to be vertical bob and it isn't even a bob now .You need to fire them and get some there that know what doing if you can't then I will post for people not to get haircut there.I will ruin that one place.It happened on Oct.3,2023 on that evening time .They did not give me a receipt she didn't.

Claimed loss: Haircut price $23.00

Desired outcome: Give me some kind of service to get me happy .Cause now I have to let my hair grow some .I am very dissatisfied.

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6:30 pm EDT
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SmartStyle - Hair coloring

Yesterday approximately about 12:00 p.m. I came into West esplanade Walmart Smart styles and Faith did my hair she kept saying over and over I know what I'm doing I have this the manager kept looking at me Peggy she left she got down my hair and said that it don't need no toner it was yellow and brassy. She called me to the front so I could check out the...

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5:00 pm EDT
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SmartStyle - Im complaining about the lady at the walmart on pinhook at smart styles

I went in and the lady nieka bell was the one who was doing my hair she discussed with me that she would have to see if she could comb out my hair are cut it because it was so natted well as she was combing my hair out she stated she wouldnt need to cut it because as thick n natted as it was it wasnt to bad to where she couldnt comb through it well after...

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2:47 am EDT
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SmartStyle - Haircut

On the 29th of September I booked an appointment At the Emporia Walmart Hair salon. The woman working informed me that she would in fact be able to clean up my grown out layered hair. I had three reference photos from Prior cuts when it was fresh. I said I wanted it to come to my collarbone at the longest and my chin at the shortest. What I got is nothing...

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11:19 am EDT

SmartStyle Hair service

9/22/2023 went in for hair cut,perm,dye style every part of it was horrible she cut with clippers left side shorter than right but had long sideburns on left none on the right she cut me bald in the back and brought the back up to the middle of ears,perm wasn't left on long enough the new growth wasn't laid down,the dye was not left on long enough either she rushed the process you could still see the silver I told her exactly what I wanted and got nothing of what I relayed to her I told her of the bad experience I had earlier this year and it was the same experience different person not toention her stink attitude I did not get a receipt I did not see hair dryers toold my hair she didn't even have pencil flatirons to curl my hair for the cut I asked for pitiful!

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R
9:05 pm EDT

SmartStyle District manager of Guntersville

Wendy was at this store I want to say June of this year about 12ish to 2ish, she was cussing like a sailor talking bad about employees and mangers of other stores. I can say it has happened 2 times the next time was August I think about the same time of day. She is so negative and loud. She just lost a manger an is already bad mouthing her. I don’t believe I’ll be going back. People like Wendy don’t need the job she has.

Desired outcome: I believe she needs to step down. She is not good for the company.

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12:50 pm EDT
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SmartStyle Want my money back!!

I went to the salon in Clifton Park ny to get my hair done. The manger Jenn did my hair. She damaged my hair. She cut it uneven and dyed my hair a completely different color and it's not at all what I asked for. I paid 273 dollars and tipped her 10 for a complete mess of a hair job. I called and asked my money back and she refused the hung up the phone. On the receipt it clearly states within 7 days I have the right back to my money. She refuses to now answer the phone. I have attached photos of my hair and then what I asked for.

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Update by Sam1630

Jenn from smartstyle in Clifton park also manager refuses to give me my money for what SHE did. Damaged my hair. Wrong color and horrible cut. I paid 274 dollars for the worst hair job I've ever had. I want my money back! It stated on my receipt that I had 7 days to get my money back. Which I called the next day or service ! I attached photos of my hair and then what I asked for. She also refuses to talk to me now.

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4:01 am EDT
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SmartStyle - A hair stylist who is the sole employee of Smart Style in Decatur, Alabama

I went to our local Smart Style in Decatur, Alabama on Friday, September 8, 2023 with the intention of getting my haircut. The stylist informed me that she was the manager and sole employee of this salon. I showed her the photo of a bob hairstyle with layers and even kept it open on my phone to guide her. When I got home and took a good look at this NON...

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4:32 pm EDT

SmartStyle Perm

I need someone to call me. I paid 130 and no one told me I had 7 days. It was a few days past. The top totally fell out. I went back and she wanted to cut my hair! The top where perm fell out. I said no! She agreed to spot perm so made an appointment. The manager just called and said I’m not welcome in Smart Style! Never heard of such a thing. Smart Style not guaranteeing work! Manager goes by Cat and she’s a …….. can’t believe how disrespectful she was to me. I’m 73.

I need a refund. The perm on the top and sides fell out within days. I tried to call. Couldn’t get through! So traveled across town. Jenny washed my hair and wanted to cut hair off! I said no. We scheduled to have a spot Re perm. Now I just got a nasty call saying I cannot ever come back. Please I need someone from corporate to respond. Thank you.

Desired outcome: Perm stay in fir more than a week.

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8:10 pm EDT

SmartStyle Haircut

8/28/2023

I went to walmart superstore in Kendall looking for Miriam my usual hair dresser,

a lady name Gladys say she would help me with my issue I only wanted a trim to make the hair even after 4 months of not been able to go for personal reasons. That lady bucher my hair, I told her three times she was cutting to much at the top. At the end after I paid, went looking for my husband, he always compliment me when Miriam does my hair, all he say today was the left side is shorter then the right. I'm humilliated she actually gave me a men haircut. I will have to wear a hat for a while. Beware

O. Morejon

Desired outcome: I request a refund.

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3:44 pm EDT
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SmartStyle Salon closed

I went to my appointment 30 min early my appointment was at 11:30 and the gate was closed and no one around. I went to customer service and they said someone took the keys home and someone went to go get their phone to try and call the manager. he stated she should be back anytime. I wasn't to worried because I was 30 min early so at 11:45 still not open. 12:00 still not open. at 12:45 I left because I had a wedding at 3 that's why I was trying to get a hair cut and waxed eyebrows. I am so mad because I couldn't get into anyone else because everyone was booked with 20 miles. so I am going to wedding with no hair cut and no wax. I know wait until last min to get it done because I work 12 hrs 6 days a week. I am so upset right now. I didn't receive a call or a email anything. I think you all own me a free cut and wax this is unacceptable. it shouldn't take almost 2 hrs to go get a phone to call manager or whoever! my name is Georgina Nelson my phone number is [protected] and Email is [protected]@gmail.com the store was Walmart at pleasant Grove Rogers arkansas. the date is 07/30/2023 my appointment was at 11:30 with Austin.

Desired outcome: I would like a free service of what I had scheduled and had to go to my other appointment uncut and styled and waxed

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9:59 am EDT
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SmartStyle Work environment/drug use

I worked for less than a week at Smart Styles in Muskogee. The manager is brand new and completely untrained. The other 2 girls are on drugs. One is in rehab and has purchased a phone. Her name is Jade. Jade has random men meeting her in smart styles consistently. I reached out to Monarch myself since the regional manager, Aretha, did nothing about this extremely uncomfortable situation. Jennifer is always high on something and rarely shows up. When she is there she spends her time running off any decent employee this Smart Styles may get. Aretha is aware of both her tardiness and her consistently using drugs, even at Smart Styles. Jennifer has been reported multiple times on several occasions. Aretha keeps her on staff. The business is dying. They can't afford to buy shampoo and conditioner duos. The Muskogee Smart Styles has the WORST reputation and now I see why. The problems are not handled. There's is little training or support. The majority of the people that work there are malicious drug addicts who answer to absolutely no one. There is no standard at this store. There are no rules. It's complete chaos and it's a extremely toxic and hostile environment that the biggest boss you can find will do nothing about.

Desired outcome: Discussion with Aretha. Proper determination of employees and poor work standard. Make the work environment and actual work environment and not a speed date, or a place you can purchase drugs.

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11:24 am EDT
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SmartStyle Color service

Candy did a great job the first time she did my cut & color retouch 5 weeks ago but this time it was a complete disaster! The color wasn't even close & she kept me turned away from the mirror the entire time. When she washed out the color & highlights & I saw the color (it was literally orange!) I was not happy at all. She tried to say once I got home & styled it that it would be fine. When I got home and saw up close the horrible mess she made - chunks of blonde highlights which is not at all what was discussed or what I had done before coming to her - I was livid! I called to talk to the "manager", alysha, who told me to come back in so she could take a look at it & possibly correct it & when I got there she said she saw no problem! My hair was a completely different color at the roots than it was on the ends! She tried to say that it was because I didn't ask to have the color pulled through but I am a licensed stylist that specialized in color when I was doing hair and this is a complete load of garbage! She refused to give me a refund & refused to give me the owners contact information & was not one bit apologetic! She said she would have the owner call me & it's been a month & i've heard nothing so i'm assuming she threw my phone number in the trash as soon as I walked out.

Desired outcome: Full refund

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3:52 pm EDT
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SmartStyle Poorly done perm

July 4th I went to the Lasalle location in sudbury for a perm.

The manager Dana rushed my service to get her next appointment in regardless that the next client was fine with waiting for a later time, only leaving the solution in my hair for 25 minutes and refused to show me the back of my head once completing the style, I left with wet hair and was very disappointed it has to be crunchy with gel to hold a simple wave and will look wet all day because the amount of gell required to keep any wave.

I did not wash my hair for 4 days as instructed, styled as she had before leaving the salon and the back of my hair is nearly completely flat, I went back to complain as other stylists told me a body wave shouldn't have been charged over 145$ and I paid over 180, the stylist was dismissive and rude that because it is not the same as when I came in therefore she did a good job and the perm was successful, making any excuse to make the lack of curl my fault for not styling it right or if it was more curly it would look bad (which is what I agreed I wanted and she just shamed me for)

I left unhappy and want a refund, she complained she doesn't make the prices, I didn't over pay but did not explain what exactly I was charged for.

she was adamant about being right and didn't care to take accountability for doing a bad job. I went to the sister location in my area and the manager there said that behavior was unacceptable and in the very least a redo for free should have been offered to fix the mistake, I have contacted customer care with no results and the phone numbers are all dead ends leading back to the website.

I don't recommend anyone go to smart style.

Desired outcome: I would like a refund.

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11:56 am EDT

SmartStyle A stylist

The stylist that cut my hair his name was John. He washed my hair which was not a problem, then instead of have a towel to dry my hair before going to the chair for him to cut it. He tells me to go over to his chair with my hair soaking wet my shirt got drenched from the water. The phone rang and he went to answer it instead of having a towel to dry my hair first before answering the phone very unprofessional.

Desired outcome: Hair cut turned out great but didn't expect the unprofessionalism their.

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9:49 am EDT
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SmartStyle Haircut

I went and got my haircut at pontotoc walmart in Mississippi. There was one lady in there and told me she could have time to cut my hair. So I waited. I told her I wanted a short bob stacked in the back and when she picked up the clippers she shaved and knocked a spiny on the back of my neck /head. She immediately started apologizing and said the other hair would cover it and it would look fine. Well it did not! And the girl proceeded to explain that I had to pay. She was the only one there and her boss would be upset. She had t been there long. So I paid 22$ and left there. I just realized about this complaint forum. I wish someone would make this right with me. Or make it to where I can get it shaped up better and not be out of pocket completely for her screw up

Desired outcome: A refund? Gift card. I do not care but I feel like I was railroaded and had no choice but to deal with this girl.

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SmartStyle Customer Reviews Overview

Smartstyle is a popular hair salon chain that has received numerous positive reviews from satisfied customers. The salon offers a wide range of services, including haircuts, coloring, styling, and more. Customers appreciate the friendly and professional staff, as well as the affordable prices and convenient locations.

One of the most commonly praised aspects of Smartstyle is the quality of the haircuts and styling services. Customers report that the stylists are skilled and knowledgeable, and are able to create a wide variety of looks to suit individual preferences. Many customers also appreciate the fact that the salon uses high-quality products to ensure that hair looks and feels healthy.

Another positive aspect of Smartstyle is the convenience of its locations. With salons located in Walmart stores across the country, customers can easily fit a haircut or styling appointment into their busy schedules. Additionally, the salon offers online booking, making it even easier to schedule an appointment at a time that works for you.

Customers also appreciate the affordable prices at Smartstyle. Despite the high quality of the services offered, the salon's prices are often lower than those of other salons in the area. This makes it an attractive option for those who want to look their best without breaking the bank.

Overall, Smartstyle is a highly recommended hair salon chain that offers quality services at affordable prices. With convenient locations and skilled stylists, it's no wonder that so many customers are satisfied with their experiences at this salon.

SmartStyle In-depth Review

Overview: SmartStyle is a reputable salon chain that offers a wide range of hair services to cater to various styling needs. With a rich company history and background, SmartStyle has established itself as a trusted name in the industry.

Services Offered: SmartStyle provides an extensive list of services, including haircuts, styling, coloring, highlights, perms, and more. Their team of skilled stylists is trained to deliver exceptional results, ensuring that customers leave the salon feeling satisfied and confident. Additionally, SmartStyle offers specialized services such as bridal styling and hair extensions, allowing customers to achieve their desired look for special occasions.

Pricing: SmartStyle offers competitive pricing for their services, providing excellent value for money. When compared to competitors, SmartStyle's pricing is reasonable and affordable, making it an attractive option for those seeking quality hair services without breaking the bank.

Locations: SmartStyle salons can be found in various regions, ensuring accessibility and convenience for customers. Their online salon locator makes it easy to find the nearest salon, allowing customers to book appointments at their preferred location effortlessly.

Staff and Expertise: The stylists at SmartStyle are highly qualified and experienced professionals. They undergo regular training and education programs to stay updated with the latest trends and techniques in the industry. Customer reviews and satisfaction ratings reflect the expertise and skill of the staff, ensuring that customers receive top-notch service.

Cleanliness and Ambiance: SmartStyle maintains high cleanliness and hygiene standards in their salons. The salon atmosphere is welcoming and comfortable, creating a pleasant experience for customers. Additionally, the waiting areas are well-appointed and provide amenities to enhance customer comfort.

Customer Service: The staff at SmartStyle is known for their friendliness and professionalism. Wait times are generally reasonable, and appointment availability is convenient. In the rare event of a customer complaint or issue, SmartStyle handles it promptly and effectively, ensuring customer satisfaction.

Customer Reviews: Customer reviews from various sources indicate high levels of satisfaction with SmartStyle's services. Customers praise the quality of the services, the expertise of the staff, and the overall experience at the salon. The positive feedback further reinforces SmartStyle's reputation as a reliable salon chain.

Special Offers and Promotions: SmartStyle offers various special offers and promotions to provide added value to customers. These include discounts, loyalty programs, and seasonal promotions. Regular customers can enjoy value-added services and perks, making their salon visits even more rewarding.

Online Presence: SmartStyle's website is user-friendly, featuring a well-designed layout and easy navigation. The online booking system allows customers to conveniently schedule appointments and manage their salon visits. SmartStyle also maintains an active social media presence, engaging with customers and sharing updates and styling tips.

Accessibility and Inclusivity: SmartStyle is committed to providing accommodations for individuals with disabilities, ensuring that everyone can access their services comfortably. They also offer a diverse range of services suitable for various hair types and textures, promoting inclusivity and catering to the unique needs of each customer.

Sustainability and Ethical Practices: SmartStyle demonstrates a commitment to sustainability and ethical practices. They have implemented environmental initiatives and sustainable practices, such as using eco-friendly products and packaging. Additionally, SmartStyle prioritizes ethical sourcing of products and ingredients, ensuring that customers can feel good about supporting a salon that aligns with their values.

Overall Recommendation: SmartStyle stands out as a reliable salon chain that offers a wide range of services at competitive prices. With highly skilled stylists, excellent customer service, and a commitment to cleanliness and sustainability, SmartStyle is a recommended choice for individuals seeking quality hair services. Whether you need a simple haircut or a complete transformation, SmartStyle is sure to deliver exceptional results.

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SmartStyle contacts

Phone number

+1 (800) 737-3535

Website

www.smartstyle.com

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