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1.8 318 Reviews

SmartStyle Complaints Summary

62 Resolved
245 Unresolved
Our verdict: When using services from SmartStyle with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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SmartStyle reviews & complaints 318

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M
11:59 pm EDT

SmartStyle Incorrect hair highlights color

May 13, 2023 went into a smart style salon in Walmart at the Bryan Ohio location. I went in to get highlights and added color. It was done so poorly I even had hair dye running down my face. The toner she put i. It was way too strong. I was so very unhappy. I still left the stylist a tip. So I called the store manager to get a fix, she wasn't very pleased in fixing she embarrassed me upfront in front of other costumers. All she did for NY hair was put a toner in it, which removed an all my highlights and brought me back to my normal hair color. I was sooo upset, I paid over $100 for nothing. I will never ever return to this hair salon again. Not friendly at all, they were rude and welcoming at all. My hair is totally fried, I was left under the dryer for more than 25 mins

Desired outcome: I would please like a full refund. Or get my hair fixed and corrected by other salon who branches with smart style

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A
12:27 pm EDT
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SmartStyle Customer service

Every time I call there there's somebody that is picking up the phone that is always rude they act unprofessional on the phone does act like they don't want to help and this is not okay. I also went there in person to buy some products and the lady Yes was not very polite either and didn't really want to help also. I do know one girl that is working there she is very nice very helpful her name is Kristen and she is a pleasure to be around okay but the other ladies are not.

Desired outcome: I feel like it's not very welcoming and I would not want to go to this location in Lancaster

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D
4:33 pm EDT

SmartStyle Hair coloring

I had an appointment at SmartStyle in Shelton Wa. The appointment was made for a cut, color, w/highlights. I was told that the appointment was down as a cut and one color that was all we had time for. I got my hair trimmed and I asked Jennifer if she would put the one color at the ends of my hair to darken it. She used about 6 foil wraps and darkened the ends of my hair. I had gone with a friend who was paying for the appointment as my husband had recently passed. After she paid she showed me the receipt and she was charged for a balayage.

A balayage is what I had originally wanted because it is a hand painted custom coloring that uses different shades. However I would never ask my friend to spend $225 on my hair which is what she ended up paying for. When I called and asked to have my hair color fixed to fit a balayage I was told I got what I asked for. I asked for one color because that's what we were told they only had time for. Since we paid for a balayage and it was what I wanted I think they should finish the job or refund over half of the money.

Desired outcome: I want my hair finished with a balayage

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J
1:22 pm EDT
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SmartStyle Employment

My name is JoReba Shannon, I put in a job application at the Harrison location online it physically says it has two job openings one for management one for stylist. The girls that are working the Harrison location are from Mountain home which is an hour away from here after two days of wondering what’s going on I was finally contacted today by messages that clearly says there is no openings for the Harrison location which there is no one to work this location, but the opening that they have would be for mounting home location why would they want to send me an hour and a half away to work because I live 30 minutes from the Harrison location when there had to drive an hour and a half to come here to go to work it don’t make sense I’m confused but I would really like to work the Harrison location if possible please get back with me as soon as possible and let me know what I need to be doing thank you for your time. My phone number is [protected].

Desired outcome: A job

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K
5:27 pm EDT

SmartStyle No one at the salon

A week ago I called to make an appointment for 4-27-23- at the SmartStyle Salon at the Walmart 1434- the lady I spoke to did say she was short staffed, but still took my appointment for 27th and asked if 1:30 pm would work for me, and I accepted the time slot.

I arrived for my appointment and the salon had the lights off and was completely closed. I spoke to customer services and their reply was the lady that owns the salon could be gone for an hour or she may not be back till tomorrow. They also told me a few days prior another customer had the same issue but kept coming in hoping the hair salon owner would eventually show up. So, being the optimist, I hope that maybe the salon people were on lunch and decided I would wait. I waited till 1:40pm and no one arrived; frustrated I made a new appointment at Supercuts and left.

Desired outcome: I would appreciate a call to let me know that my appointment was cancelled. I would like a free hair cut in the future

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4:37 pm EDT

SmartStyle Roots color

I went to Warrensville in Ohio just wanted a root touchup. I tipped her $40 on a $40 service thinking that she did a good job I left with my hair wet because I was going to go get my kids. I didn’t even realize until I was in my car that she left tons of soap in my hair, and it blead all over my blonde. It took her 24 minutes to do my hair. My hair is to the middle of my back. I’m so upset and embarrassed. of a body shop and now I feel like a complete idiot. I went because my stylist was sick and I have used other Smart Styles elsewhere, and now I have an emergency it’s awful. My hair is normally golden blonde and now it is completely gray and purple. I had to pull over in a parking lot and use one of my water bottles to rinse my hair out because I had a 3 Hour Dr. to get my kids I am so embarrassed. I don’t know what to do.

Desired outcome: Money back $80

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B
9:21 am EDT
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SmartStyle Hair cut, style

My daughter went in to get the latest style. What she ended up with was not even close. She cut it too short, gave her lots of irregular layers, and didn’t even give her the curtain bangs she wanted! My daughter said, I don’t think she knew how to do the cut. And then ended paying almost $40, for a terrible hack job. And she’s the manager! How hard is it to make sure you study up on the newest cuts so you know what the hell your doing? I used to cut hair, but can't anymore because of health issues, so I have an idea of what I'm talking about. My daughter had to go somewhere else to get her hair corrected. How can she be a manager and doesn't know how to get a specific style requested? I will never take her there again!

Desired outcome: Re-training of the stylist's, making sure they have knowledge of the latest styles. A refund would be nice, but I'm not holding out for that. And no, I don't a discount offered either. [protected]@gmail.com

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Update by BC Survivor
Apr 16, 2023 9:26 am EDT

I forgot to mention she yanked and pulled at her hair at the wash bowl, causing pain and giving her a headache.

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B
12:15 pm EDT
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SmartStyle The whole experience today

The lady that cut my hair was rude to me the minute I got there, when she was cut my hair she was very aggressive. Pulling and digging into my scalp with the comb. My hair looks awful. I've been going to this shop for 13years every three months without fail. I also bring my three kids. This by far is the worst experience I've ever had.. went today 4-1-2023 at 10:30am

Desired outcome: I WANT MY MONEY BACK AND AN APOLOGY!!

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C
11:16 am EDT

SmartStyle Hair color

I visited Sandy for my hair color in MARYSVILLE ohio. I asked her by text if she could put deep neon on my roots and not darken my blonde at all she told me yes absolutely! She put the color n my hair and accidentally splashed a dab on her own hair and at that point that was her main concern. After she finished applying my color she left me in the chair so she could go to mirror behind me and apply color to her own hair to fix the color spot. I was never Checked on once. I had to ask for a towel to wipe the dark color off my face ear and neck. I asked her twice to apply a sealant or conditioner to my blonde so the dark color would not rinse onto my blonde which I have many many time had professionally done n past and she agreed it works but she did not do it. It wasn’t until I was at the shampoo bowel she said “ I applied ash color incase it rinses to your blonde it will

Look ok” well safe to say after over 100$ later I left almost a brunette ! Very very very disappointed! I will never go back and will post on social media my experience. A refund would be much appreciated!

Desired outcome: Refund.

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Update by Cashsnana
Mar 31, 2023 11:18 am EDT

TERRIBLE EXPERIENCE! I see why they work in Walmart salon .. says a lot ! 100 %

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12:30 pm EDT
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SmartStyle Salon service

3/4/2023 at 6:20 pm

I was charged excessively high for my hair $175.00. I was not informed that I would be charged separately for each service. In all my life I never paid no more than $120 for a relaxer, color and trim. However, at Walmart I was charged $65 for relaxer, $35 for trim, $45 for roller set, and $15 for length. And, the stylist Maureen burned my neck with the relaxer. I had to tell her when she put the relaxer and left to go in back, that my neck had relaxer and was burning. I ended up wiping it off myself. I almost screamed when she put water during shampoo. She never apologized. Afterwards, it felt a little better but my neck is bruised and stinging feeling. This may be a legal matter once I discuss with counsel. She works fast but is a little sloppy. She squeezed an oily base used prior to relaxer in my left ear. Towels and capes had other people's hair on it; she changed the towel after I informed her. I just picked the long strands of hair off the cape. I had to get paper towel and soak it up, still a lot in my ear. This was a big mistake patronizing Smart Style. Maureen called her manager Shana and she rid mot apologize for my burn or offer any type of solution. I filed an online complaint 3/4/2023 on Smartstyle website and no one responded. If I get no resolved then I’ll have to get an attorney.

I will just stick with Ulta. They are first professional , shares the costs and shares what products they are using as they service you, and maintain neat working situation.

Desired outcome: Reimbursement of $175 due to burn below neck and not displaying or sharing cost of service

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B
7:54 pm EDT

SmartStyle Adult haircut

On Mar 13, 2023, my wife made an appointment with Ellen for a haircut for the following day, Mar 14, 2023.

When we got there for the haircut Mar 14, 2023, she was with another customer and my wife let her know that she had arrived and was told to take a seat. When Ellen was done with the customer, my wife said she would like a haircut but Ellen said "NO" with an angry tone. She said she was going for break. Why would she let us wait just to say "NO", when Diane, the Salon Manager was not busy at the time we came in, who could have just gave my wife's haircut. Unfortunately, Diane was already with another customer and couldn't attend to my wife, after waiting and Ellen saying "NO". But Diane offered to do my wife after two customers and advised to have a snack at McDonald's because we haven't had our lunch yet at that time. When we came back, Diane was about to finish with her second customer and we just waited a little while, and Diane did my wife's haircut and we were very thankful for her concern. We find it unbelievable and unacceptable to have been treated by Ellen, as if she is the Salon Manager and her wish is everybody else's command. What an attitude. I felt we were discriminated by Ellen because we are not white.

Desired outcome: I hope the management do the right thing and not let this attitude and treatment to some customers happen again.

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W
11:06 am EST

SmartStyle Customer services

My third visit at smart styles to have my nails done prices change from first visit second visit third visit Cindy was so rude I was so humiliated it’s all on camera, Cindy verbal told me get up a go get my gold stones out of case we’re only she she should have gotten them for me , she was talking to me so rudely I ask her if she had a bad day she said yes but continue to do my nails with a bad attitude.

Desired outcome: I believe she was upset because I was asking about the price she was charging me verse the price that was on smart style price list . Cindy had another customer come in she never apologized I still tip her .

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4:46 pm EST
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SmartStyle Smartstyle hwy 157 Cullman Alabama

I went to Smart Style in Cullman Alabama today on highway 157. I was so disrespected and embarrassed by my stylist I wanted to cry. Instead I got angry and filed a complaint with the manager. She shrugged me off like dirt on carpet. I went there November 1st 2022 and was treated great, the manager that shrugged me off today actually done my hair then and it looked great. Today was a whole different story. The stylist today had no clue how to cut a stack haircut and has my hair thinned and so short I'm embarrassed! When I told the manager that I had a complaint about the stylist the manager said ok you get what you pay for! And hung up on me! I will never use that salon or those 2 women again! When I try to get in touch with customer service they send you to chat and want to charge $5.00 to file a complaint! My gosh what's wrong with this company? I'm posting my hairstyle on Facebook and everywhere I can to keep others from this abuse! Brenda Jones [protected] MAD AS HELL

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11:53 pm EST

SmartStyle Hair color

I went in one week ago and asked for a color melt I asked for a little dark red and ny hair was already blonde I wanted it lighter as close to platuim as I could get the guy said oh yes u showed him a pic when I left I looked like a clown so I went back Saturday and the Manger ashley said I can fix it so I said I wanted it very blond and the red on top she made ny hair purple and ruined it I told her I didn't like it and she told me to get the f out of her chair I want my hair the way I asked my hair now has no blonde it lookes absolutely nasty and she said I had to do that cause you didn't like orange so I did what you wanted I said I wouldn't have orange if your employee Patrick wouldn't have caused it she was rude and made me leave looking horrible I already battle depression and this has mentally cause me more depression the photos attached the blonde is when I went in the 1st time the red is what I left with it was exermley orange and ran down my hair and the dark color is what I walked out with with your Manger telling em that was blonde piper martin [protected]

Desired outcome: I would like my hair back to blonde at anthor smart styles near by or a refund but I really don't want a refund I want my hair fixed I am already Insecure and battle with self Essteem issues this is exermley devastating

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Q
1:13 pm EST

SmartStyle Haircut, rollerset, and deep conditioner

On January 9th I came into Smartstyles inside of Walmart Supercenter at 13227 City Square Dr, Jacksonville, FL 32218 to get my hair deep conditioned, rollerset, and cut which is a very simple task. I ask her does she know how to work with natural hair on African Americans she said yes. She cut my hair wet. I asked her was she cutting it right because it wasn't like any wasn't like any other hairstylist I ever seen cut hair before. When she finished my hair I left. While in my car picking up my groceries I was checking my hair thoroughly noticed I had long strands throughout my hair that wasn't cut properly. I came back she re-cut while it was dry not stretching my hair completely out and sectioning properly. I thought it was fixed. I get home to bump my hair I noticed it was uneven but I still couldnt see how bad. so I can wrapped my hair into a dubi hairstyle so it will come out bouncy and straight like always. My hair never came out bouncy but it did come out straight. That's when I saw how bad my hair teally is. The front left side is sorter than the front right side. The back left side is longer than the back right side with chunks missing in between. My hair was suppose to be cut in a long bob evenly around a little above my shoulders. Instead my hair looks like Edward scissor hands cut it. I came back January 10th for a refund not only I waited 10 minutes for the stylist to acknowledge me because she was playing on her phone. She had an attitude and told me I have to come back 4 days later to speak with the stylist/ manager that [censored]ed up my hair. I called the corporate office you only get automated services that cannot help.

Desired outcome: I want my money back I had to travel back way across town. Wasting gas 3x because they don't answer the phone.

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C
1:31 pm EST

SmartStyle Being overcharged

On January 6, 2023, I visited our local salon as we always do when we need a haircut (this place of business is the only business where we receive our hair needs)

The stylist was very dismissive and seemed like she did not want to help me even though she was very chatty and laughing with the customer before me. It's fine she did not want to talk, I'm not a talkative person anyway, it was just her demeanor that made me intimidated.

I explained to her that I wanted a 2 inch trim, no layers, nothing special. She sprayed my hair, cut it and then told me she was done. I paid, asked for a receipt for bookkeeping and left.

Once I got home, I saw that there were so many strands of hair that were longer than the rest. I had to trim those long hairs.

Sunday, January 8th, I started my bookkeeping and realized she charged me a Hair Cut + Shampoo + Blow Dry. I paid so much extra and didn't even get what I paid for.

Desired outcome: Please refund for the difference

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M
5:18 pm EST

SmartStyle Spiral perm

On November 1, 2022, I paid $141 for a spiral perm + $30 tip, to be divided between the two stylists who did my hair. The one that I had the appt with, L, rolled the left side of my hair, while she had the other stylist, M, roll the right side. Bad mistake!

It looked absolutely beautiful when I left, but within 2 weeks, the side rolled by M had fallen out considerably. It looked really weird, with one side a beautiful spiral perm and the other side almost straight.

I not only called L to inform her of this, I went in to let her see for herself. She said that she would redo the perm. Although I offered to pay for it, she refused to accept payment for the redo. She wouldn’t accept even half.

She made an appt for me to come in, but due to illness, I was unable to keep that appt.

We rescheduled the appt. I showed up at a few minutes before 9 for my appt, but the salon was still closed. About 9:15-9:20, the greeter told me that she had called and said she wouldn’t be there to open the salon until at least 10 am, maybe later. I couldn’t wait that long to even get started, so I left. Turns out they didn’t open until 10:30 that day. This was a wasted 64 mile round trip for me!

When I finally got hold of L later that day, we rescheduled the appt AGAIN, this time for Friday, December 16 at 11 am, the day that I was supposed to be leaving for Florida to visit family for the holidays. I ended up leaving on Monday, three days later than planned because of all of this!

On Friday, I showed up at 11. L tried to tell me that I was supposed to have been there at 9. Uhmm, no. That was on Wednesday. After checking the schedule and verifying that my appt was for 11, she got started.

She was not in a good mood. Apparently, M had not come to work on time, causing L to have to turn away customers who could not wait for her to show up. One of the stylists told L that M said she would be there around “elevenish”. When L finally got hold of her at about 11:10, she told her that she was in Manchester, approximately an hour away. Her mood got worse with every customer that couldn’t wait 45 minutes to an hour.

It became even worse when she got a call from her son giving her bad news. She uses a watch phone. I could hear both sides of the conversation, since the phone was practically against my ear.

After she hung up from him, she talked about his bad temper, smart mouth, etc. She was having a really bad day, and my hair paid for it! She usually does excellent work, but that day, everything that went wrong at that salon caused her to be more and more distracted.

She used way too few rods, even if it hadn’t been supposed to be $141 spiral perm!

The other stylists even commented on how fast she was done rolling my hair. She just kept saying, “I’ve been doing this a long time.” As she stated, she was the professional. It should have been done right.

When she put the perm solution on my hair, I doubt that even half of the bottle of solution made it onto my hair. She had cut the tip of the bottle so that the solution sprayed all over my face, my clothes, even sprayed on the floor all the way to the reception desk! She laughed about it!

Instead of getting a new bottle, she just kept spraying that one all over me. She even told the other stylists that they had to clean the salon that night, especially being sure to mop up the mess she made with the solution that was supposed to be on my hair, but ended up on the floor!

After putting the perm solution on, it seems like no time before she was rinsing it out and put the neutralizer on it. Once my hair was saturated with neutralizer, she walked away, leaving me with my head in the sink and literally dripping neutralizer! She never said a word as she left.

When she didn’t come back after a few minutes, I started looking around for her. I finally saw her through one of the mirrors. She was in the back room. The way that she kept stooping up and down, it looked like she was putting up stock. Since it was obvious she was going to be a while, I got up and went to my bag at her station, where I got some Aleve for the bad headache and the pain in my neck from laying with my head in that sink for so long, with the smell of that neutralizer coming up into my face. I got my book that I had brought with me and went back to wait for her.

After I had read several pages, she finally came back out, holding up a cup of coffee. It wasn’t until she described the “wonderful cup of coffee” she had made, right down to the “whipped cream on top”, and asked if any of the other stylists wanted a cup, that she even acknowledged me!

After she finally rinsed the neutralizer out and removed the rods, we went back to her station where she ran a comb through my hair, put a huge handful of mousse in hair, shoved the middle of my bangs back on my head, then said, “There. Now you’ll have lots of curls!” My hair was so stiff from the mousse that it felt and looked like plastic! I couldn’t even pull my bags loose, let alone get a comb through my hair!

Her bad day was not my fault! I didn’t make M hours late for work. I didn’t keep people from waiting until someone was available or M showed up for work. I didn’t get her son fired from his job. Yet, it seems that I am the one who had the misfortune of being her customer when all of this was happening, therefore paying the price of having my hair ruined by her because she had a bad day.

The first pictures were taken Sunday night, December 18, 3 days after she re did a “spiral perm” on my hair! 😱This mess is how my hair looked for my visit to family that I hadn’t seen in 3 years! The last two pictures are how my hair looked when I went in to have her fix the side that had fallen out. I would have been better off to leave the sides uneven. 😡

Desired outcome: I want my money back so I can go to a decent salon and get my done properly.

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4:04 pm EST

SmartStyle Service from a manager who cut my hair

Hello, my name is Cheryl. I went to Walmart and had went to this hair salon to see if it was open. It was so I proceeded to the counter where a woman was sitting. Her name is Ashley. She is the manager at this store in Mount Dora inside of Walmart. I continue to explain it to her what I wanted and I was very bold with it not mean or nasty just I let her know what I needed and wanted. At first I was a little happy with it and anything with a little bit better than what I had. I was going to go back to another hair salon but the lady that cut my hair was not there. They wasn't sure really when she was going to be back so I didn't get my haircut that day when I stopped at the other salon. Then my mom wanted to go to Walmart this is on a Sunday or a Monday I don't remember I think it was on a Sunday Saturday or Sunday I don't remember that for sure it was at the beginning of November like the first two second weekend November. I told her I desperately needed my haircut and we appreciated to the chair I told her I wanted to keep my lent in the back I don't know if I didn't explain it good enough she seemed like she know knew what I was telling her I wanted stand out a little bit in the front because the fridge from me trying to cut my hair was aggravating me well she proceeded to cut my hair I paid I cannot remember them out but it was well over I give her even $5 tip. About a week later when my hair was looked like it was you know growing out again I'm trying to calm it brush it that was when I really found out what she had done and I was not happy cuz the more it grew out the worst it got. She had cut more length off in the back of my hair it was shorter in the back like that I mean the lamp in the back cuz your bangs stop at your ears that's the front part your left is what's in the back I told her specifically that yes I knew some some needs to be cut off you know trend off but I I still don't know for sure what she did but she screwed my hair up all the way around. It was messed up in the front where my bangs were at where I had different lengths I tried to tell her that I needed some of it fanned out so I could brush it back it was a fair closet style. Well we went in there like a week or so ago and she was not there so I was complaining to the woman that was there it was an older woman she cut my mom's hair she done a very very good job she and I can't do not remember her name not now I don't I should have got her card but I got Ashley's and I think she was trying to cut my hair like hers cuz she had a weird haircut okay then I'm going to tell you right now that woman does not know how to cut hair that I know I was specific with what I wanted and you'll give it even close to a month my hair started going out it's a little bit and that was when I found out how screwed up it was and for the money I paid I will get a hold of corporate or someone else to complain even further because I had to go and pay another $25 almost $30 to get my hair even halfway decent looking like it is now and now but at least got my car coming back because she cut my hair in such a way that it was even I'm trying to go out a different way and not the way that I had it where it's got a natural wave and natural curl even that was gone now it's coming back because the other haircut and the guy that cut it he done a very very well very good job I still had to pay out extra money but anyhow actually in Mount Dora Florida inside of Walmart she cannot cut hair and does not need to be no manager she don't even need to be cut no hair look at her hairstyle for what it is yeah right okay so anyhow yeah Ashley Cosmo or whatever that last name is I can't hardly pronounce it but it's inside of the Pandora Walmart nowador Florida mountain Dora Florida mount Dora Florida thank you that's right her name is Ashley do not get your haircut by Ashley she will screw it up. That's the end of it.

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4:58 pm EST

SmartStyle Cut and sham

I tired calling, no one answered so I went to the web site and booked an appointment. Come into the store and I say I have a 3:30 appt. Mary, yes. What are we doing today, clip my ends and give me a bang. OK. That was the only conversation we had. The service I thought I booked was for 22.97. However, when I got to the register it’s no 83.97. Why…. Well natural hair cost more and we thermo curled (flat iron) your hair. If I would have been informed I would have said as I normally do , just cut the ends. I feel like I was cheated and no where on the web site or store does it specifically states all the so called extras. I want my money backed for this so called thermasmoo. I just assume washing blow drying and curl was part of the service I booked.

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2:39 am EST
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SmartStyle Work place harassment

I was left by myself at the salon before I ever received my license in the mail and I was still a stylist in training. My manager at the time Courtney Rendel didn’t show up for about two weeks. I had to learn and do haircuts by myself. No one came in and helped me for two weeks. Fast forward to now about 5 months later I finally put a work place harassment complaint in against my current manager Ladon Rendel (Courtney’s mom) and I am now limited on what I’m allowed to do. I am being told there are many people calling into HR and saying I’m not doing good on their hair. I am now restricted and being treated even worse than before. I am being treated unfair for sticking up for myself. If I’m not good and I am restricted on haircuts then how come 5 months ago when I started out I was left alone for two weeks as a stylist who was still waiting on my cosmetology license to come in. It doesn’t make sense. If anything me and my other coworkers have had to fix at least 10 of the managers haircuts. The manager says she can’t see well enough to do a bald fade, and 1 guard fade, she can’t see to do a wax, and she doesn’t know how to do bobs and other haircuts. She passes those onto me and other stylists. She herself even told me to train the new girl on haircuts. If I’m so bad at hair and am now being restricted then why am I training the new person? I have been out of school for 5 months. I’m new. Everyone messes up on haircuts but when I tell you I had four clients in one day (today 12-10-22) tell me they personally want me to keep doing there hair, that has got to tell you guys I’m not a bad stylist. Last week I had four requests who come to me regularly. If I’m as bad as they are telling you I am I wouldn’t have this many clients coming back to me. Another thing is if they are trying to fire me for these things I’ll go ahead and tell you what I know. Shannon Rendel voids off payments on her clients and tells them to pay her cash. She pockets the salons money. Another thing is she smokes weed on the clock and comes in smelling like marijuana and then proceeds to cut peoples hair. Ladon and Shannon both yell at me and discuss private matters in front of clients. I have plenty more to say so give me a call. If this is the type of management you want to be running your store then be aware about all the business you are about to lose. I’m not going down without a fight and I’m not going to keep allowing them to harass me into quitting. [protected] please give me a call.

Desired outcome: To have the manager and her daughter to either be civil to me and be kind or fire them and replace them with someone else.

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SmartStyle Customer Reviews Overview

Smartstyle is a popular hair salon chain that has received numerous positive reviews from satisfied customers. The salon offers a wide range of services, including haircuts, coloring, styling, and more. Customers appreciate the friendly and professional staff, as well as the affordable prices and convenient locations.

One of the most commonly praised aspects of Smartstyle is the quality of the haircuts and styling services. Customers report that the stylists are skilled and knowledgeable, and are able to create a wide variety of looks to suit individual preferences. Many customers also appreciate the fact that the salon uses high-quality products to ensure that hair looks and feels healthy.

Another positive aspect of Smartstyle is the convenience of its locations. With salons located in Walmart stores across the country, customers can easily fit a haircut or styling appointment into their busy schedules. Additionally, the salon offers online booking, making it even easier to schedule an appointment at a time that works for you.

Customers also appreciate the affordable prices at Smartstyle. Despite the high quality of the services offered, the salon's prices are often lower than those of other salons in the area. This makes it an attractive option for those who want to look their best without breaking the bank.

Overall, Smartstyle is a highly recommended hair salon chain that offers quality services at affordable prices. With convenient locations and skilled stylists, it's no wonder that so many customers are satisfied with their experiences at this salon.

SmartStyle In-depth Review

Overview: SmartStyle is a reputable salon chain that offers a wide range of hair services to cater to various styling needs. With a rich company history and background, SmartStyle has established itself as a trusted name in the industry.

Services Offered: SmartStyle provides an extensive list of services, including haircuts, styling, coloring, highlights, perms, and more. Their team of skilled stylists is trained to deliver exceptional results, ensuring that customers leave the salon feeling satisfied and confident. Additionally, SmartStyle offers specialized services such as bridal styling and hair extensions, allowing customers to achieve their desired look for special occasions.

Pricing: SmartStyle offers competitive pricing for their services, providing excellent value for money. When compared to competitors, SmartStyle's pricing is reasonable and affordable, making it an attractive option for those seeking quality hair services without breaking the bank.

Locations: SmartStyle salons can be found in various regions, ensuring accessibility and convenience for customers. Their online salon locator makes it easy to find the nearest salon, allowing customers to book appointments at their preferred location effortlessly.

Staff and Expertise: The stylists at SmartStyle are highly qualified and experienced professionals. They undergo regular training and education programs to stay updated with the latest trends and techniques in the industry. Customer reviews and satisfaction ratings reflect the expertise and skill of the staff, ensuring that customers receive top-notch service.

Cleanliness and Ambiance: SmartStyle maintains high cleanliness and hygiene standards in their salons. The salon atmosphere is welcoming and comfortable, creating a pleasant experience for customers. Additionally, the waiting areas are well-appointed and provide amenities to enhance customer comfort.

Customer Service: The staff at SmartStyle is known for their friendliness and professionalism. Wait times are generally reasonable, and appointment availability is convenient. In the rare event of a customer complaint or issue, SmartStyle handles it promptly and effectively, ensuring customer satisfaction.

Customer Reviews: Customer reviews from various sources indicate high levels of satisfaction with SmartStyle's services. Customers praise the quality of the services, the expertise of the staff, and the overall experience at the salon. The positive feedback further reinforces SmartStyle's reputation as a reliable salon chain.

Special Offers and Promotions: SmartStyle offers various special offers and promotions to provide added value to customers. These include discounts, loyalty programs, and seasonal promotions. Regular customers can enjoy value-added services and perks, making their salon visits even more rewarding.

Online Presence: SmartStyle's website is user-friendly, featuring a well-designed layout and easy navigation. The online booking system allows customers to conveniently schedule appointments and manage their salon visits. SmartStyle also maintains an active social media presence, engaging with customers and sharing updates and styling tips.

Accessibility and Inclusivity: SmartStyle is committed to providing accommodations for individuals with disabilities, ensuring that everyone can access their services comfortably. They also offer a diverse range of services suitable for various hair types and textures, promoting inclusivity and catering to the unique needs of each customer.

Sustainability and Ethical Practices: SmartStyle demonstrates a commitment to sustainability and ethical practices. They have implemented environmental initiatives and sustainable practices, such as using eco-friendly products and packaging. Additionally, SmartStyle prioritizes ethical sourcing of products and ingredients, ensuring that customers can feel good about supporting a salon that aligns with their values.

Overall Recommendation: SmartStyle stands out as a reliable salon chain that offers a wide range of services at competitive prices. With highly skilled stylists, excellent customer service, and a commitment to cleanliness and sustainability, SmartStyle is a recommended choice for individuals seeking quality hair services. Whether you need a simple haircut or a complete transformation, SmartStyle is sure to deliver exceptional results.

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Contact SmartStyle customer service

Phone number

+1 (800) 737-3535

Website

www.smartstyle.com

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