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1.7 373 Reviews

Great Clips Complaints Summary

61 Resolved
299 Unresolved
Our verdict: With Great Clips's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Great Clips reviews & complaints 373

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6:39 pm EST
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Great Clips Hair cut

I have been coming to Great clips for about 6 months and each time that I get my hair cut I'm asked if its ok and for the most part Its ok. I try not to be too picky but when they are done, I get a quick brush off and I'm ushered to the register. I can live with this but maybe you should tell your employees that just cutting the hair is not enough they need to do a better job getting the remaining hair off my collar and neck, I don't need to leave and go home or wherever and continue to brush hair from my neck. I don't know how serious you take this, but we will see.

Desired outcome: I would like to go to any location and not have hair remaining on my neck..

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12:33 pm EST

Great Clips Online check in and staff

If you offer an online service one would think that it is available when the location is open. When I walked in at 1008 am after they had been open for 8mins the women asked me if I had checked in online I responded with well I tired but it’s not available she said “ well it doesn’t let you until we have been open for ten minutes “, why would you ask then? As I sit listening they ask everyone if they have checked in online and when they haven’t they let them know it’s an hour wait so they should just come back later. Seems to me like they don’t want the business. I would like to also know how I have an hour wait but people are checked in online when it doesn’t let you for ten minutes after they open?

Desired outcome: Make your online system available earlier if you want everyone to check in online.

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7:11 pm EST
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Great Clips Online check in

I did the online check in today. For the Xenia Ohio Great clips. It said my check in was at 4:15. I ended up getting there at 3:55, at 4:10 it said it was my time. I waited for my name to be called. A lady walked In and just walked up to a seat and sat down. They ended up calling 3 names by 4:45 none of them mine, so I left. This is the 3rd time this has happened. What is the point of online check in if they can't keep close to your time.

Claimed loss: Lost time away from my job and hours pay

Desired outcome: I would like them to be more responsible for people's time. Keep the appointment time, or pay more attention to who's on the list

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Update by eric coppess
Nov 14, 2023 7:14 pm EST

They don't pay any attention to the online check in waited 45 mins past my time, even tho it said I was next by the 3rd person called I left. People just walk in and sit down w no appointments even tho we booked and was there waiting

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Is Great Clips legit?

Our verdict: Complaints Board's thorough examination reveals Great Clips as a legitimate entity with notable strengths. Despite a 16% resolution rate on customer complaints, which invites a closer look, Great Clips stands out for its commitment to quality and security. Clients considering Great Clips should delve into its customer service record to gauge compatibility with their expectations.

Great Clips earns 91% level of Trustworthiness

Perfect Trust Endorsement: Great Clips achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Great Clips. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Great Clips has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Great Clips has registered the domain name for greatclips.com for more than one year, which may indicate stability and longevity.

Greatclips.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Great Clips website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Greatclips.com you are considering visiting, which is associated with Great Clips, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Great Clips website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Great Clips has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 360 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Great Clips protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Great Clips. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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7:48 pm EDT

Great Clips Customer service

I was In for the haircut today, the lady named Beth ckecked me in, one person was ahead of me, its Tuesday early afternoon, not busy at all. I didn’t check in online and asked her if I should, she said no. There was another stylist (manager Tonya) working on a customer. I wait. Beth was done with her customer and walks away after sweeping her station, didn’t come back for at least 15 minutes, I thought she went to the bathroom, then I thought she was having lunch, I wait. She comes in and starts to take out the trash and organizing things while I am trying to make an eye contact but saying nothing. The manager Is about to be done with her customer and tells the Beth: I will get her (meaning myself) there’s no one else waiting, so when the Beth is done with her customer she calls me over. There’s no small talk or any pleasant exchange, like she just had with previous customer, she is working in total silence, but she introduced herself. She does a good job, I pay plus tip, said thank you and left, but it left a sour taste in my mouth, why Beth has left, then appears and starts cleaning, is this more important than customer who is waiting for about half hour at this point, and it’s very slow, couldn’t she have done it afterwards? Is this because when she was checking me in she noticed my accent? Thought that the foreigners don’t tip? I have no idea, and would like to get some answers. I wouldn’t go to this location in the future, I will go to another couple of miles away.

Desired outcome: I would like to get an answer regarding this experience and non existent customer service

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11:07 am EDT
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Great Clips Cottonwood Az Great Clips

Hi I live in Cottonwood Az in our neighborhood news feed a women named Karen posted about her bad experience at Great Clips she stated that she had contacted you and you were going to look into the problem I am here to tell you that the few times that I have been there my cuts were bad the last time ( just a few months ago) the manager ( Martha) cut my hair it was so uneven I returned to have it fixed by someone else the manager came out while I was complaining loudly she never came over to me and asked what the problem was or if she could do anything to help this is not the first time Martha has cut my hair she spends more time looking out the window while cutting and has an attitude of I don't give a [censored] I have heard ( I know it's hear say ) that a few operators there had quit because they were treated badly I will never go back to this salon nor will I ever recommend it to anyone the lower price you charge is not worth the crappy cut and the crappy atmosphere than This manager has been her position way to long and has to go thank you [protected]@aol.com

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3:21 pm EDT
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Great Clips Service

Lady was rude doesnt know how to handle situation looked overwhelmed shouldn’t talk to ppl if she cant handle rush service or too many haircuts.. Very rude even when trying to explain what happen or what happened on there end.. Northcrest shopping center fort wayne! Didn’t get my kids haircut we left.. Shes a [censored].. Happen today at 9/17/2023.. Lady wearing green, assuming its manager.. Very uncomfortable never going there again rude as [censored]

Desired outcome: U want ppl to get haircuts with youre company u know what todo

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3:00 pm EDT
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Great Clips Hair cut

On Monday September 11 around 5:15 pm I walked into Great Clips at 1305 Knox Abbott Dr, Ste 103, Cayce, SC 29169 · Only 2 girls working.

I was called and went to the chair. I explained that I would like the butterfly cut. She looked at me like I was crazy stating "I never heard of the cut." She then pulled up the cut on her phone. Only to say ok just layers I can do this.

After about 10 minuets of working on the same knot in my hair that I offered to brush out, she grabs the side of my hair and cuts my hair at an angle cut. OK their goes about 5 inches off my hair. I should have gotten up and walked out then.

After that one cut once again back to combing my hair. Never measured the left side to the right side and now my hair is so uneven. I walked into work and one of my coworkers looked at me and said, "Your hair is cut uneven.". My left side is 3 inches longer than the right side.

Yep, I noticed it when I tried to fix my hair that morning.

I stopped back by the great clips on my way home Tuesday to speak with the manager only to find two different people working and no manager on duty. Young black female (very rude) and an older gentleman who needed a stool to sit on and cut hair. I sat down and waited to talk to one of them. The young female working on a female's hair and once again. same procedure. One little knot took 4 minutes to comb out. The stool sitting gentleman just sat and talked with the customer about 5 minutes. I am starting get a little aggravated.

My daughter calls me, and we talk for 15 minutes. Young girl still working on knots and the stool sitting gentleman is still talking.

I get up and walk out because at this time it is almost 6 pm and Great Clips closes at 6 pm. Not HAPPY!

Desired outcome: I paid cash for my haircut and bought a bottle of leave in conditioner Total for cut and conditioner was $31.00 and some change along with an 8-dollar tip. REFUND PLEASE. It can be mailed to 878 East Steele Road West Columbia SC 29170

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3:04 pm EDT
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Great Clips Customer service

Received horrible treatment at Great Clips today. Did an on-line check in for my mom - now with full disclosure my phone selected the Honeygo location and not the Belair Road/Safeway shopping center location and I did not notice. Upon arrival I was advised that mom was not pre-checked and that’s when I learned if the error of my location check in (my mom has been going to the Belair Road location since the store closer to her closed, about two years now). This was the first time the stylist was rude; almost to the point of dismissing me to the other location. No, mom wants to stay here where she is comfortable and used to the surroundings. So at this point I’m guessing she was a walk-in check-in. There were two other people there when we arrived. Those two people were taken, then two others that arrived after we had because, I assume, they had checked-in on line. After about 20 minutes, when they were taking yet a third person who arrived after us, I questioned this process and was informed that ALL on-line checks in were taken priority. This is unacceptable. I understand the process to a certain degree, but we did attempt to on-line check in and the stylist was well aware of that. She then became even more rude and offered no assistance or reasoning as to why my moms name kept getting put to the bottom of the list for service. Again, I take responsibility for selecting the incorrect location. But I find her willful neglect to provide service in s timely manner unconscionable.

Mary E Flohr

22 Stewarton Court

Nottingham. MD 21236

[protected]

Desired outcome: Train stylist to be more custom friendly. Revise the check-in /walk-in policy so that a walk-in (or, in our case a mistaken check-in) is not consistently moved to the bottom of the service list.

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1:47 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Great Clips - Employee terminated after receiving no training

I worked here after the covid pandemic cause they offered a boot camp training class for stylists that was extra training and continued education when you first joined I did not receive that for the first month all I did was watch videos on an iPad and I did a couple of haircuts on a mannequin but I did not feel adequately trained to give men's haircut...

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12:44 am EDT
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Great Clips Unprofessional work environment.

Dangerous ghetto staff, filled with drama, gossipy and messy.

Unprofessional management team with poor work ethics. Violent staff of young bucks with poor and dangerous work ethics. I wouldn't recommend this place for employment for state licensed professionals. Customers be aware of unethical practices with bad behavior conduct staff, including upper management and owners.

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Update by Laketa

This location was braelinn village crosstown peachtree city ga.

Update by Laketa

Saturday 07 012023, time: 11a.m.-11:30, was called in the office by an employee for her to ask me a question, in which turned into an ambush of verbal attacks by 2 managers and a mire employee. I felt my life was endangered, because of the managers allowing an employee to get in my face with verbal attacks, as well as the managers did the same, as well as their voices raised loudly for customers to hear, to the point of 1 customer asking a male stylist what was going on. That male stylist committed deformation against me giving false statements against me.

Because, I was being endangered, I told 1 of the managers that I was leaving because they were making the workplace environment a hostile. The employee that was being verbally abusive, yelled out let her go. I couldn't believe my work environment experience by state licensed professionals. As I left out the back door, so, the customers didn't have to see or witness the hostile situation, the same employee that was verbally abusive, followed me to my car in fight mode, almost striking me in the face. Police was called and a report was filled against the employee that committed attempted assault. The owners didn't care, nor did the area supervisor. It was a set up from the beginning to make my work experience with great clips a desiaster.

It's a shame Great clips franchise/corporate mistreat state licensed professionals but have such a high turnover in employment of state license professionals. Great clips have no respect for state licensed professionals nor do they respect the trade. On earth they may not get justice but when Jesus Christ return, they're subject to hell fire.

They in no fashion won anything but gained a seat in hell with satan.

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10:03 am EDT

Great Clips Inappropiate conduct from Manager

would like for you to know about the unacceptable conduct of your manager Fawn. Fawn put my son in a head lock to perform his hair cut. I said to Fawn, what is going on? She replied with a giggle, this is protocol. My son's face & neck was red and his eyes filled with tears. My son said in his own words, I could not breathe and she stinks like a smoke house. My son tells everyone he see about this incident. I am encourage by the parents that we told about his experience, to let corp., know so they can change protocol on how worker handles a child when giving hair cuts to, & not to make light of the situation by giggling or chuckling. I also think working with public your workers should know about proper hygiene and making sure the public does not smell smoke on your clothing.

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5:14 pm EDT
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Great Clips Employee

I have been going to this specific salon for 3 years, and I have never had such a terrible experience as this one. Let me just start by saying I will be filing a police report and contacting corporate and the licensing board. I walked into the Ray and Dobson Great Clips in Chandler, as usual and no one was in there, but a hairdresser named Richard, and I had no problem with him doing my hair because normally anyone in there can do my simple cut, despite me never seeing him at this location before. Well, as he gets me in the chair, he banters about different types of hair and how he's not going to use his $2000 shears on my hair cause it will damage his expensive shears, and how I should have not came in with dirty hair. He continues to say more offensive things, I ask him his name and he says, "John Hancock", I say to him, "your license says Richard ", he then replies, "I have many names, you don't need to know it."I own 29 salons," then finally, another hairdresser named Cara came from the back. I then ask her to "please do my hair because Richard is making me very upset and uncomfortable." She beckons me over to her station, Richard says, "Yeah, go over there, and next time, come in with your hair clean." Please understand I'm an African American woman, and I had just washed my hair, so his statement was totally uncalled for and offensive. He then proceeds to take another customer who was Caucasian and said to her, "Thanks for coming in with your hair clean, as he was shampooing her hair." I then ask for his license information, and he nearly knocks me into the station, attempting to grab and hide his license. He then proceeds to tell me his license is 1-800-kiss-my-[censored]. I tried to get in touch with the manager, Robin, by driving to and calling the store she was supposed to be at, but she was not available despite her being scheduled. The video will be posted to TikTok, YouTube, and other social platforms because this behavior is unacceptable!

Desired outcome: Stylist fired for inappropriate behavior.

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6:54 pm EDT

Great Clips Haircut

Provided an image to the hairstylst of a preferred haircut. Asked the stylist to cut an inch off. Stylist acknowledged the picture and confidently responded she got it. Stylist also acknowledged the one inch cut request. Instead my teenage boy got a buzz cut with a little bit of hair on top. The presumed bangs is slanted and the transition from the buzz cut to the top of the hair is choppy with rough edges. From a long hairstyle my boy walked in to a buzz cut and choppy lines. NOT WHAT WE ASKED FOR. My teenager is embarrassed and does not want to go out. School stars in one week and he feels awful, even though Great Clips did not charge us anything. We would have preferred to get a proper haircut and as requested, and would have gladly pay for it.

Image 1 is what we requested

Image 2 is what we got

Image 3 is to show he had plenty of hair for image 1 cut.

Desired outcome: Have a good haircut as requested.

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3:22 pm EDT
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Great Clips Customer service

I have been going to this specific salon for 3 years, and I have never had such a terrible experience as this one. Let me just start by saying I will be filing a police report and contacting corporate and the licensing board. I walked into the Ray and Dobson Great Clips in Chandler, as usual and no one was in there, but a hairdresser named Richard, and I had no problem with him doing my hair because normally anyone in there can do my simple cut, despite me never seeing him at this location before. Well, as he gets me in the chair, he banters about different types of hair and how he's not going to use his $2000 shears on my hair cause it will damage his expensive shears, and how I should have not came in with dirty hair. He continues to say more offensive things, I ask him his name and he says, "John Hancock", I say to him, "your license says Richard ", he then replies, "I have many names, you don't need to know it."I own 29 salons," then finally, another hairdresser named Cara came from the back. I then ask her to "please do my hair because Richard is talking crazy and making me very upset and uncomfortable." She beckons me over to her station, Richard says, "Yeah, go over there, and next time, come in with your hair clean." Please understand I'm an African American woman, and I had just washed my hair and had little bit of Vaseline in my hair to keep the frizz down, so his statement was totally uncalled for and offensive. He then proceeds to take another customer who was Caucasian and said to her, "Thanks for coming in with your hair clean, as he's shampooing her hair." I then ask for his license information, and he nearly knocks me into the station, attempting to grab and hide his license. He then proceeds to tell me his license is 1-800-kiss-my-[censored]. I tried to get in touch with the manager, Robin, by driving to and calling the store she was supposed to be at, but she was not available despite her being scheduled. The video will be posted to TikTok, YouTube, and other social platforms because this behavior is unacceptable!

Desired outcome: Hairstylist fired and license revoked.

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6:51 am EDT
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Great Clips Hair cut by jesse brashear

Kilgore, Texas store...emloyee, Jesse Brashear

Took my 11 year old grandson in for a reshape of his existing cut. Jesse preceeded to tell him it was not what he wanted and gave him a 'gay' haircut. When I tried to speak with Jesse about the situation, he kindly informed me that he was going to give me a moment to walk away! I informed him he would lose his license if I can. I will take it that far! I am reporting him and Great Clips to the Barber Board.

Thank you,

June Shivers

[protected]

Desired outcome: Jesse goes to work doing construction!

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4:37 pm EDT
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Great Clips making gestures about my culture

As soon as I walked in to location at zip 18966, the Asian guy points with his index finger to his forehead between his eyebrows and looks at his coworker a white lady and nods. And right away they both started asking each other to attend to me. They both were upset that I walked in at 6.35 and they were closing at 7pm and that I should come back another time. I took my son to a different location in Richboro, PA.

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1:36 pm EDT
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Great Clips Haircut

I went to the great clips on Ruby in Division in Spokane, Washington, on 28 June 2023 to have my head shaved. The lady did not clean the clippers that she used to cut my hair and because of it I have a massive rash all over the top of my head because we had pain and it causes me to have double vision. I am seeking compensation for this, and I will be contacting an attorney if my needs are not met that I will be taking the company to court.

Desired outcome: Compensation in pain and suffering

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1:33 pm EDT
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Great Clips Typing

This is the second time this has happened to me Mona the hair stylist has demanded a tip of $5.00 dollars when she has already charged me $18.00 for cut, I am not a Senior but the ticket says $16.00 senior cut, the first time this happened she took $20.00 and sed we are finished, I thought it was up to the customer to tip or not is it a law saying you have to tip. you need to check this woman out I was in the chair for about only five minutes and out, sound like she wonts. to make $1.00 a minute plus what great clips pays.

Desired outcome: someone needs to check Mona out and make things right. this happened at 08:53 Saturday morning 6/24/2023 I feel she is doing a lot of people this way.Let me know if i am right!

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12:09 am EDT

Great Clips Hair cuts

On June 15th early evening at the Fort Saskatchewan Alberta location I had the worst hair cut! Not the first time unfortunately, but wanted to give another chance. NEVER AGAIN! I should preface, I have the easiest hair cuts and the healthiest hair-it’s not complicated. I asked for half an inch, and 1.5-2 was taken. The previous visit I had that much taken as a result of another poor haircut and the use of thinning shears used inappropriately. Again this time, used inappropriately. The person cutting my hair was nice, but continued to chop away staying they were keeping the length. Now I have to pay another company to fix this mistake because it was unevenly cut.

Desired outcome: financial compensation would be appreciated since I have to pay another company to fix, but I would not accept a gift card as I will never visit another great clips.

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1:23 am EDT
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Great Clips Terrible Experience at Great Clips: Unfriendly Staff, Long Wait, and Poor Service

I went to Great Clips the other day and let me tell you, it was not a good experience. I had a coupon that had the wrong address on it, and when I walked in, the person at the front desk was not very friendly. They told me that there was an hour wait, even though the store was empty, and that they were closing in an hour. It felt like I was bothering them just by being there. I was really disappointed with the service and the attitude of the staff. I ended up leaving without getting my hair cut. I wouldn't recommend this place to anyone. I gave them one star, which is the lowest rating I could give.

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Great Clips Customer Reviews Overview

Great Clips is a popular hair salon chain that has received numerous positive reviews from satisfied customers. The salon is known for its affordable prices, convenient locations, and friendly staff. Many customers appreciate the ability to check-in online and avoid long wait times. The salon also offers a variety of services, including haircuts, styling, and coloring. Customers have praised the quality of the services provided, with many stating that they received a great haircut at a reasonable price. The salon's website is user-friendly and allows customers to easily find a location, view prices, and book appointments. Overall, Great Clips is a highly recommended hair salon chain that provides excellent services at an affordable price.

Great Clips In-depth Review

Business Overview: Great Clips is a popular hair salon chain that offers affordable and convenient haircuts for men, women, and children. With over 4,400 locations across the United States and Canada, Great Clips aims to provide quality haircuts without the hassle of making an appointment.

Services Offered: Great Clips offers a range of services including haircuts, styling, and beard trims. Whether you're looking for a simple trim or a complete style transformation, their experienced stylists are trained to meet your needs.

Pricing and Value: Great Clips is known for its affordable prices, making it a great option for those on a budget. With their competitive pricing and quality service, you can expect great value for your money.

Customer Experience: Great Clips strives to provide a positive and enjoyable experience for their customers. The friendly and professional staff are dedicated to ensuring customer satisfaction and making each visit a pleasant one.

Appointment System: Great Clips operates on a walk-in basis, meaning you don't need to make an appointment in advance. This makes it convenient for those who prefer a spontaneous haircut or have a busy schedule.

Stylist Expertise: The stylists at Great Clips are skilled and knowledgeable in the latest hair trends and techniques. They are committed to staying up-to-date with industry standards and providing excellent service to their clients.

Cleanliness and Hygiene: Great Clips places a strong emphasis on cleanliness and hygiene. Each salon is regularly cleaned and sanitized to ensure a safe and comfortable environment for customers.

Waiting Time: While Great Clips operates on a walk-in basis, the waiting time can vary depending on the location and time of day. However, they strive to keep the wait time to a minimum and provide efficient service.

Accessibility and Location: With thousands of locations across the United States and Canada, Great Clips is easily accessible to customers. Their salons are conveniently located in shopping centers and other high-traffic areas.

Loyalty Program: Great Clips offers a loyalty program called "Great Rewards" where customers can earn points for every haircut. These points can be redeemed for discounts on future services, making it a great way to save money.

Online Presence and Mobile App: Great Clips has a user-friendly website and mobile app that allows customers to find nearby salons, check wait times, and even check in online. This makes it easy to plan your visit and minimize wait times.

Additional Amenities: In addition to their hair services, some Great Clips locations offer additional amenities such as free Wi-Fi, televisions, and a selection of hair care products for purchase.

Overall Rating and Recommendation: Overall, Great Clips is a reliable and affordable option for those in need of a haircut. With their convenient walk-in policy, friendly staff, and quality service, they provide a positive customer experience. Whether you're looking for a quick trim or a complete style change, Great Clips is worth considering.

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Great Clips contacts

Phone numbers

1800 473 2825 +1 (952) 893-9088 More phone numbers

Website

www.greatclips.com

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