Overview of Great Clips customer experience
Great Clips, a popular hair salon chain, has been receiving numerous complaints from dissatisfied customers. Many customers have reported poor quality haircuts, rude and unprofessional staff, long wait times, and unclean facilities. Some customers have also complained about the lack of consistency in the services provided by different stylists. The company's online check-in system has also been criticized for not working properly, causing further delays and frustration. Overall, Great Clips seems to be struggling with maintaining high standards of customer service and quality control, leading to a negative experience for many customers.
Great Clips complaints 358
Keywords
haircut salon wait cut location hair customer appointment experience license video youtube trim back picture senior stylist checked in phone timeNewest Great Clips complaints
Online check in
I did the online check in today. For the Xenia Ohio Great clips. It said my check in was at 4:15. I ended up getting there at 3:55, at 4:10 it said it was my time. I waited for my name to be called. A lady walked In and just walked up to a seat and sat down. They ended up calling 3 names by 4:45 none of them mine, so I left. This is the 3rd time this has happened. What is the point of online check in if they can't keep close to your time.
Claimed loss: Lost time away from my job and hours pay
Desired outcome: I would like them to be more responsible for people's time. Keep the appointment time, or pay more attention to who's on the list
They don't pay any attention to the online check in waited 45 mins past my time, even tho it said I was next by the 3rd person called I left. People just walk in and sit down w no appointments even tho we booked and was there waiting
Customer service
I was In for the haircut today, the lady named Beth ckecked me in, one person was ahead of me, its Tuesday early afternoon, not busy at all. I didn’t check in online and asked her if I should, she said no. There was another stylist (manager Tonya) working on a customer. I wait. Beth was done with her customer and walks away after sweeping her station...
Read full review of Great ClipsService
Lady was rude doesnt know how to handle situation looked overwhelmed shouldn’t talk to ppl if she cant handle rush service or too many haircuts.. Very rude even when trying to explain what happen or what happened on there end.. Northcrest shopping center fort wayne! Didn’t get my kids haircut we left.. Shes a [censored].. Happen today at 9/17/2023.. Lady wearing...
Read full review of Great ClipsSAFETY NOTICE: ComplaintsBoard has analyzed Great Clips and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%.
We found clear and detailed contact information for Great Clips. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Great Clips has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Great Clips has registered the domain name for greatclips.com for more than one year, which may indicate stability and longevity.
Greatclips.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Our scan shows Great Clips website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
Greatclips.com you are considering visiting, which is associated with Great Clips, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Great Clips website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
- While Great Clips has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 17% of 358 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Great Clips. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Hair cut
On Monday September 11 around 5:15 pm I walked into Great Clips at 1305 Knox Abbott Dr, Ste 103, Cayce, SC 29169 · Only 2 girls working. I was called and went to the chair. I explained that I would like the butterfly cut. She looked at me like I was crazy stating "I never heard of the cut." She then pulled up the cut on her phone. Only to say ok just...
Read full review of Great ClipsCustomer service
Received horrible treatment at Great Clips today. Did an on-line check in for my mom - now with full disclosure my phone selected the Honeygo location and not the Belair Road/Safeway shopping center location and I did not notice. Upon arrival I was advised that mom was not pre-checked and that’s when I learned if the error of my location check in (my mom...
Read full review of Great ClipsEmployee terminated after receiving no training
I worked here after the covid pandemic cause they offered a boot camp training class for stylists that was extra training and continued education when you first joined I did not receive that for the first month all I did was watch videos on an iPad and I did a couple of haircuts on a mannequin but I did not feel adequately trained to give men's haircut...
Read full review of Great ClipsEmployee
I have been going to this specific salon for 3 years, and I have never had such a terrible experience as this one. Let me just start by saying I will be filing a police report and contacting corporate and the licensing board. I walked into the Ray and Dobson Great Clips in Chandler, as usual and no one was in there, but a hairdresser named Richard, and I...
Read full review of Great ClipsHaircut
Provided an image to the hairstylst of a preferred haircut. Asked the stylist to cut an inch off. Stylist acknowledged the picture and confidently responded she got it. Stylist also acknowledged the one inch cut request. Instead my teenage boy got a buzz cut with a little bit of hair on top. The presumed bangs is slanted and the transition from the buzz cut...
Customer service
I have been going to this specific salon for 3 years, and I have never had such a terrible experience as this one. Let me just start by saying I will be filing a police report and contacting corporate and the licensing board. I walked into the Ray and Dobson Great Clips in Chandler, as usual and no one was in there, but a hairdresser named Richard, and I...
Read full review of Great ClipsHair cut by jesse brashear
Kilgore, Texas store...emloyee, Jesse Brashear
Took my 11 year old grandson in for a reshape of his existing cut. Jesse preceeded to tell him it was not what he wanted and gave him a 'gay' haircut. When I tried to speak with Jesse about the situation, he kindly informed me that he was going to give me a moment to walk away! I informed him he would lose his license if I can. I will take it that far! I am reporting him and Great Clips to the Barber Board.
Thank you,
June Shivers
[protected]
Desired outcome: Jesse goes to work doing construction!
making gestures about my culture
As soon as I walked in to location at zip 18966, the Asian guy points with his index finger to his forehead between his eyebrows and looks at his coworker a white lady and nods. And right away they both started asking each other to attend to me. They both were upset that I walked in at 6.35 and they were closing at 7pm and that I should come back another time. I took my son to a different location in Richboro, PA.
Haircut
I went to the great clips on Ruby in Division in Spokane, Washington, on 28 June 2023 to have my head shaved. The lady did not clean the clippers that she used to cut my hair and because of it I have a massive rash all over the top of my head because we had pain and it causes me to have double vision. I am seeking compensation for this, and I will be...
Read full review of Great ClipsTyping
This is the second time this has happened to me Mona the hair stylist has demanded a tip of $5.00 dollars when she has already charged me $18.00 for cut, I am not a Senior but the ticket says $16.00 senior cut, the first time this happened she took $20.00 and sed we are finished, I thought it was up to the customer to tip or not is it a law saying you have...
Read full review of Great ClipsHair cuts
On June 15th early evening at the Fort Saskatchewan Alberta location I had the worst hair cut! Not the first time unfortunately, but wanted to give another chance. NEVER AGAIN! I should preface, I have the easiest hair cuts and the healthiest hair-it’s not complicated. I asked for half an inch, and 1.5-2 was taken. The previous visit I had that much taken as a result of another poor haircut and the use of thinning shears used inappropriately. Again this time, used inappropriately. The person cutting my hair was nice, but continued to chop away staying they were keeping the length. Now I have to pay another company to fix this mistake because it was unevenly cut.
Desired outcome: financial compensation would be appreciated since I have to pay another company to fix, but I would not accept a gift card as I will never visit another great clips.
Quick and Easy Haircuts for Boys at Great Clips - Affordable and Convenient!
great clips is aite. i take my boy there when i can't go nowhere else. it ain't the best but it gets the job done. they got a bunch of stylists so you don't gotta wait too long. my son always comes out lookin' fresh. sometimes they mess up a little but it ain't no big deal. the prices are pretty good too. i'd recommend it if you need a quick and easy haircut.
Haircut Assault
Yesterday morning around 1100 (6 Jun 2023) I went to the Great Clips at Blvd Market in Midwest City, OK. An older woman with green or pink hair and lace up boots sat me in a chair and began to cut my hair. A few fast snips and I mean FAST! a couple of literal hits with the clippers and the drape was taken off and I paid for the haircut. I felt as if I were...
Read full review of Great ClipsCustomer service
I checked in on line. As I walked in I seen I was first. The lady completely overlooked me and I told her my name was Sydney I was next and took the lady to the back and cut her hair. I wouldn’t be so upset but the circumstances to me coming here were extremely. I locked my keys in my car and had to walk half a mile to make this appointment because I...
Read full review of Great ClipsHaircut
I just returned home from Great Clips at 1521 N. Custer Rd Ste 2700 Mckinney, TX The person who cut my hair should not be cutting hair on humans! Below are photos of the quality of the cut. He cut it much to short in the back, and it was not even close to being straight. It is not evenly cut around my ears, and there are long hairs behind my ears. It wa...
Liars, don't know how to handle a business
I was told by someone on the phone to make a appointment on line to be considered for an appointment. Well I did for my grandson and waited for the 15 minutes before the appointment text to come in. Then all of a sudden, the time bounced back up to 47 minutes, after waiting 1hour and 47 minutes to begin with, well I called and asked why, they said we had a...
Read full review of Great ClipsOnline check in not honored
I go to the shop at Pine Corners in Tyler TX and today I checked in on my phone and it said 18 minute wait. I stopped at the Dollar Tree then arrived when the wait should have been less than 10 minutes. The girl told me there would be a 30 minute wait. I told her I checked in online and she said it didn't matter. She proceeded to check in someone who wa...
Read full review of Great Clips
Most discussed Great Clips complaints
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Horrible staff
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