SmartStyle

I spoke with stylist at length about EXACT purple toners I wanted to do in my blonde hair. She & older stylist said that I HAD to have my bonde hair BLEACHED 1st. To get out the brassiness, prior to putting in the PURPLE TONERS (even though 1 of the 2 purple toners indicated that it took out brassiness) i agreed to a small bit of bleach with 10 developer. as I didn't want my hair fried. I arrived for my appointment 2 days later  at 10:30 am I signed consent form & they had WRITTEN /verbalized price of 96.00 on the form

i again ASKED if the bleach was really necessary? She said yes, IF YOU WANT those 2 purple toners. As she applied the bleach, she'd walk away for 15min at a time, come back and apply more bleach...this happened over a period of 45 min. then I sat while My hair was bleaching for 90min, THEN it was QUICKLY RINSED for less than a minute & immediately she added TONER/ DEVELOPER .(without ever washing out the bleach) I asked why she didn't wash out the bleach to deactivate it. She said that's not what's taught in school. While the toner was processing, I asked to see the toner book. As I didn't have a good feeling about what she was doing.
I pointed out the 2 purple toners & said, I hope they will look pretty since the bleach wasn't washed out.
She said.. that's not the toners I'm doing in your hair.
The older stylist told her to use- 2 ash blonde toners (that's what she JUST applied right after the bleach).  I was pissed at this point. But kept my cool.

I'm sitting there at the sink, for 40min. Bleach barely RINSED out before toners/ developers applied...toners I NEVER EVER asked for nor was EVER told about. My stylist was constantly relying on the old stylist for cues in what to do.

The old stylist said, (the ash blonde toners have a violent undertone) i said, i know what ash blonde is. That's NOT what I came in here for. That's NOT what we talked about when you said I HAD to have my already blonde hair, bleached, prior to adding the 2 VERY DISTINCTIVE purple toners.

By this time they both walked in the back. Never once apologizing.  They left me sitting there at length. And my stylist came out and said  

(Oh I'm not done. I still have to add the PURPLE COLOR) 

I said what purple color? I never talked about nor asked for purple color.

Rather, We talked about at length and I asked for purple toners which is WHAT I AGREED TO.
She said, in order for me to get your hair purple. I have to add color.

By this point I was livid. But held it in. Because NOT once whilst there or days later when I returned. Did any of them ever apologize or take accountability for doing the complete opposite of what the client asked for.

They CHOOSE TO DO WHAT THEY WANTED without ever consultanting the client.

She again, quickly RINSED out- not wash-the ash blonde toner and then immediately added the color/ developer.

For an entire 3 hrs .. I Had BLEACH, TONER/ several applications of developer on my hair...never ever had my hair been washed to DEACTIVATE, until closer to 4pm...AFTER THE color. Only then, did I get my hair washed and conditioner left in it for 30min.

My hair was ONLY a light purple tint when WET. (LIKE WHEN YOU USE SHIMMERING LIGHTS SHAMPOO)...IT WAS NEVER EVER PURPLE when dry.  

Not to mention when I went to pay. It wasn't the quoted 96.00 that they wrote on the consent form I signed.

 I was charged over 40 extra $

It wasn't until Tamika (she ONLY cuts my hair) walked in and said she gets a nurses discount. Then my total went to 131.00

That's still NOT the price I was quoted nor signed on consent form.

I went back in to see Tamika barely 5 days later, so she could trim the bleached damaged ends.

And my hair was NOT purple.

Only when she wet it. Was the roots a purple tint as if I had left the shimmering lights.on it.

I told Tamika about my salon experience. I was disappointed that she lacked any concern at all. Never even apologized.

2 weeks in from having spent 131.00 and 4hrs at the salon.

I stopped by to try to let Hayley know that what  she did...my hair isn't purple at all. And I wasn't satisfied.

She looked straight at me. Never asked to see my hair, nor sorry, nor anything related to customer satisfaction. She said nothing.

Now it's been an extra 11days since I tried to talk to Hayley.

And in that 11 days that I told Tamika that I want a full refund. Still hasn't been dealt with.

I didn't get what I paid for. In fact, I got 4 hrs of sitting with a lot of developer in my hair and mushy damaged hair (to this day) 

This was a horrible experience! 

Those stylist need to listen to the customer. Don't go behind the customers back and do what they want (w/o ever consultanting & getting the customers permission) 
Those stylist need to stop over charging.

I want a total refund asap! Rather, they ought to pay me double for the damage they caused my hair!

I set an appointment by phone for the closest ss to me; about a 35 minute drive.

During the call, I wasn't informed of the continued mask requirement, even if vaccinated. So, I arrived without one.

When I learned i'd need one, I was annoyed. Not because I didn't want to wear one, but because I would have brought one if i'd known. I was annoyed that I wasn't informed in advance when setting the appointment.

So, I said I didn't have a mask. This act apparently set off the stylist who condescendingly said "we will give you a mask", like they were talking to a child.

This annoyed me further, so I said to just cancel my appointment and began walking away.

They responded by shouting - loudly and sarcastically - as I walked away. "okayyy! You have a lovely day!". They continued shouting - out into the walmart, for all to hear - as I walked. She was still at it when I reached walmart's exit doors. I couldn't make out anything she was saying by this point, but she was still going at it, with full gusto.

To call this behavior - from the appointment setting, to the shout-fest - unprofessional is an understatement. This was a gross lack of customer service, followed by obnoxious, hysterical behavior by a smartstyle rep.

This is the second time a smartstyle rep has failed to properly inform me of a store policy. The first time was that they were appointment only. That was explained to me with an attitude as well.

How difficult, really, is it to tell someone when they're calling to set an appointment: "just so you know, we do still require masks be worn, even if vaccinated. If you don't have one, we can provide one when you arrive". How difficult could that be to say?

Failing that, how difficult would it have been for this stylist to simply politely say "oh, no worries. We have masks here. I'll get you one when I check you in"... No condescension needed.

Based on the overall rating and the number of complaints filed here, it seems this is just another example of a much larger problem for smartstyle.

Whatever the case, I will not be going to them again.

Called for an appointment on 5/4/2021 with Stylist Alexander
Appointments given at 1:30 pm and 2:00 pm
Upon arriving told Alexander had to be on a Conference Call and another Stylist would have to do our cuts and styling.
We feel we should have been told this or called back to be told this as, we have dealt with Alexander previously...
Told the Stylist what I wanted as, my hair is all one length except up in a bob in the very back...Told it was her first day as, she was cutting my hair...I am so disappointed as, my hair is anything now but, one length...What a disaster for the Summer Months...
I want a call back to discuss ASAP...
Jeanne Hager
[protected]
Not a way a business should handle customers...

Denied service due to unsafe/unhealthy to wear a mask. I was not offered an alternative to receive services and rudely/loudly sent away. This was hurtful demeaning and similar to the backwards policies of the Jim Crow Era. I am hopeful ghat your company does not believe in segregation and casting aside a vulnerable group of people who require a little extra care in this chaotic time. Store number 1382

On March 5 2021 I used a gift card [protected] (3410) this card had a remaining balance of $10.50. Your card reader was not working with this card so I used an unused card [protected] (2009) which I knew had a $25 bal. The machine would not accept this card either. I paid cash at that time. I went back on4/9 to get another cut only to find out neither card would work as the previous card reader had wiped out all the balances. I am now out $35.50. If you cannot refund this amount I insist you sent me a printout of the dates and services used with these cards as I did not use the funds. I am very dissatisfied
A Diehl

Good morning I got a problem I got my done yesterday and the girl was nice but I show her of how wanted my hair and she ends up saying it need to be bleached so she did it twice plus made me stay there for almost 5 hours and my hair came out with orange spots plus two different color blonde plus spots where she left it so long it burnt my head I still didn't get want I ask for after paying almost 200 for it im very very unhappy I want my money because she the only one that works there and I don't want her touching my hair again

On Tuesday 3/16/21 I went in for an appointment at noon with the manager Vanessa smith to get all over silver highlights...I ended up leaving at 7:30 at night it was only supposed to coat 162 dollars and a he was only supposed to trim it also ..she literally fried my hair and put brown and brassy orange colors in my hair..it in is burnt and sry and I have absolutely no blonde in it...this is horrible left my hair looks like rust and on top of that she charged me 244 dollars...I am outraged and want the correct coloring that I was charged for corrected please help me

My son got a haircut at Smart Styles in Walmart at Rosewood NC and the stylist did not wear a mask. She made the statement that mask was for sheep (what she meant by that I DO NOT UNDERSTAND). Then she told my son to take off his mask to get his hair cut above his ears. I disagree with that because Great Clips stylist (where I get my hair cut) always wears masks and never tells me to take off my mask to cut my hair above my ears. With covid cases so bad in NC I think any stylist that does not wear a mask should not be allowed to work there. It shows me how much she cared about spreading the virus to people. I will be telling everyone I know not to go to that Smart Styles for a haircut because it is very unsafe. I will tell them to go to Great Clips for a haircut because they are safe during this pandemic. I do not think that anyone will respond to this email but at least I will be able to tell everyone about Smart Styles can put be people in jeopardy in spreading covid.