CosmoProf

I've been trying to get my CosmoProf membership card for a while now, but they never seem to send it to me. It's frustrating because I can't access their website without it. I used to buy products from them, but it's been years since I've been able to. I hope they see this review and do something about it.

Even when I did have my membership card, the website was difficult to navigate. They claim to sell products that you can't find at Walmart, but I'm not sure if that's really true. All I know is that I end up paying more for the same products. Thanks a lot, CosmoProf!

Because of these issues, I've switched to being a Salon Centric customer. Their website is much easier to use, and I don't have to worry about not having my membership card. Overall, I'm much happier with Salon Centric than I ever was with CosmoProf.

I been using CosmoProf (cosmoprof.com) for a while now and I gotta say, it's a pretty decent website for all your beauty needs. They got a wide range of products from hair care to nail polish and everything in between. The prices are pretty reasonable too, especially if you're a professional in the beauty industry.

However, I did have a bit of a problem with their customer service. I had a late charge on my account for three months in a row because of a mistake the bank made. I called every month to get it fixed, but it kept happening. It was frustrating because I was assured it was fixed, but it wasn't. Eventually, I had to pay $13 just to close the account. It was a hassle and not something I wanted to deal with during Covid when everything else was already stressful.

Overall, I still think CosmoProf is a good website for beauty products, but their customer service could use some improvement. Just be aware of that if you decide to open an account with them.

I had a really bad experience with CosmoProf's online customer service. I placed an order through their app, but I never received a tracking number. I tried calling customer service three times, but two of those times I was left on hold for a whopping 30 minutes! Can you believe that? The third time I was disconnected after holding for 15 minutes. It's just not acceptable to treat customers like that.

When I finally did get through to someone, they promised to look into the tracking and email me, but that never happened. It's really frustrating when you're trying to track your order and you don't have any communication from the company. I wouldn't recommend ordering from CosmoProf online. It's just not worth the hassle.

Thankfully, my order did eventually arrive, but it was a stressful experience. I just wish that CosmoProf had better customer service. It's really important to be able to trust the companies that you're ordering from, and I don't feel like I can trust CosmoProf after this experience. I wouldn't give them any stars if I could.

This store, CosmoProf, is not a good place to go. My daughter wanted to check out the 22 inch extensions for her hair, just to see how long they would be. Our hairdresser was going to buy them for us, but when we went in, the person working there told us to leave because we weren't licensed. I went in with my daughter to ask which ones our hairdresser should buy, but the person working there still told us to leave. We kept explaining that we weren't buying them, we just wanted to see which length was best. It was a bad experience and we won't be going back.

I recently went to CosmoProf store located at 318 Ontario St in St Catharines. I was hoping to find some hairdressing supplies as I am a licensed and experienced hairdresser. I used to operate a beauty salon in Brantford for over 15 years. However, I was away from Canada for 12 years and just came back 2 months ago. I renewed my license and was excited to get back into hairdressing.

Unfortunately, my experience at CosmoProf was not a pleasant one. The two ladies working there were not helpful at all. In fact, they treated me like an intruder or a thief. I felt like I was being kicked out of the store. As a professional, I was shocked and disappointed by their behavior.

Instead of helping me find what I needed, they advised me to shop at Sally's or on Amazon. I couldn't believe it! I was hoping to support a local business and get some professional advice, but instead, I was turned away.

I understand that everyone has bad days, but this was unacceptable. As a customer, I expect to be treated with respect and courtesy. I hope that CosmoProf takes this feedback seriously and trains their staff to provide better customer service.

In conclusion, my experience at CosmoProf was not a good one. I hope that they can improve their customer service and provide a better experience for their customers.

I gotta say, I joined Cosmoprof last year and I've been ordering from their store a few times. It's been pretty good, but their online ordering is a bit weird. You think you're gonna get what you ordered, but nope! They send you an email after you pay saying they're out of stock. That's pretty frustrating, you know? They shouldn't let you buy stuff they don't have.

One time, I ordered shampoo and conditioner, but instead of getting shampoo, I got two conditioners. And one of them was already half used! That's not cool, man. I tried calling customer service, but they put me on hold for so long. I mean, come on, I got stuff to do!

Overall, I like Cosmoprof, but they gotta work on their online ordering and customer service. It's just not up to par, you know? But if you're willing to deal with a few hiccups, they've got some good stuff in their store.

I recently bought a blow dryer from CosmoProf and boy was I disappointed! The shape of the dryer is so strange, it's like a football or something. And to make matters worse, it won't even fit in the dryer hole at my station. What a waste of $200! The delayed start feature is also really weird and useless to me. I wish I had known that Hot tools are non-refundable at CosmoProf, even with a receipt. I've never had any issues returning items to Salon Centric, so I'll definitely be sticking with them from now on. It's just ridiculous and scandalous that CosmoProf won't refund my money for this terrible blow dryer.

Honestly, I'm so disappointed that I don't think I'll ever purchase anything other than Joico color from CosmoProf again. I'm really hoping that Salon Centric will start carrying Joico products soon, because then I'll never have to go to CosmoProf ever again. It's just such a shame that I had such a bad experience with this blow dryer.

Yo, I gotta say, I ain't too happy with CosmoProf right now. I put in an order like two weeks ago and still ain't got it. I hit 'em up last week to ask what's up and they ain't even bothered to get back to me. So I called the store where I ordered from and they said it was delivered. But I ain't never seen it, you feel me? So I figured I'd try again and put in the same order this morning for same-day delivery. I called 'em up like 10 minutes before they closed to see if they got it and they said they did, but then they canceled it and ain't sending it out. What the heck, man? I checked my order status on the app and it don't say it's canceled, and I ain't even get no email or nothin'. The store I ordered from was in Fairfax, VA.

Now, I ain't no grammar expert or nothin', but I gotta say, this whole situation ain't sittin' right with me. I mean, I understand things can get messed up sometimes, but dang, CosmoProf, you gotta do better than this. I'm just tryna get my stuff, you know? And it ain't like I'm asking for the moon or nothin', just a simple order. I ain't even gonna get into all the hassle I had to go through just to get in touch with someone about my order. Let's just say it wasn't easy.

Overall, I ain't too impressed with CosmoProf right now. I hope they can get their act together and start treating their customers better. 'Cause if they don't, they gonna lose business real quick.

Let me tell you about my experience with CosmoProf. I recently took advantage of their B2G1 free promotion for Kendra hair products. At first, I was excited to get a free item, but boy was I wrong. The math was so sticky that I couldn't believe it.

I purchased three items, but when I got to the register, I realized that the third item wasn't actually free. Instead, all three items were discounted to the same sale price. I asked the salesperson about it, and they told me that since the items were on sale, it was like getting one for free. But that's not how it works in the real world, is it?

In the real world, if you buy two items and get one free, the two items are charged at full price, and the third item is charged at zero. But not in the alternate reality that CosmoProf does math in. It's unbelievable.

I paid for all three items at the sale price, so I didn't get anything for free. It's a shame that CosmoProf would advertise a promotion like this and then not deliver on their promise. I won't be shopping there again.

So, I just bought a Paul Mitchell holiday set from CosmoProf's website, and when it arrived, I noticed that the shampoo cap was broken off. It looked like someone had already returned it before. I was pretty bummed out because I wanted to give it as a gift. I decided to take it back to the store to exchange it for the exact same thing. But, when I got there, the salesperson told me that I couldn't exchange it because of COVID restrictions. They said I could come back on January 2nd to exchange it. I mean, seriously? Is there some kind of COVID cure that's going to happen on January 2nd that I don't know about? Or is it just the end of their fiscal year and they don't want to show any returns on their year-end report? It just seems like a bunch of nonsense to me.

I was really disappointed with CosmoProf's customer service. I mean, I bought a gift that was damaged at the store, and they wouldn't even let me exchange it for the same thing. It's not like I was asking for a refund or anything. I just wanted to exchange it for the same product. It's frustrating because there are plenty of other beauty supply stores out there with fair return policies. I think I'll be shopping at one of them from now on.

Overall, I wouldn't recommend CosmoProf to anyone. Their customer service is lacking, and their return policy is ridiculous. If you're looking for a beauty supply store with fair policies, I suggest you look elsewhere.