Petallush
Reviews and Complaints

It was easy to order but be aware the dress I bought was listed at $44.00 but when it came to pay it was $77.00. It's listed in American amount then changed over to Canadian. The $77.00 was a bit much but because I promised it to my granddaughter I went through with the purchase. But told her to be aware that the price is different for Canada.

I like the items, but half my order is way too small! An XL dress that I thought would be big on me will have to substitute for the M I bought for a gift.
Glad that I still have a gift, but now I have all these things to return. The M I ordered is sized like an XS, and I know sizes because I've been a custom dressmaker for 25 years.
Disappointed

I ordered 3 dresses the first time. One for correctly so I emailed about sending two back for a refund. They asked if I would take half the cash amount and keep the clothes that didn't fit. I declined so they offered a full credit and keep the clothes. I gave the two dresses to my friend and chose three different items. I love the new items. Ultimately, I'm happy!

Shopping was easy and I got the clothes in record time. Typically I am a 4/6 and a S/M, I ordered a size large denim skirt (bc i didn't want it to be too short) and I can't even get it on. I also ordered loose and flowy pants, and they are disgustingly tight, lol. Not keeping anything and unfortunately probably won't come back because 100% of the items I tried didn't work, especially when I sized up.

I've ordered a few dresses and a sweater from Petallush this year and I love them all! They're so comfortable and beautiful, and a lot of the dresses have pockets! The sizing charts are very useful in finding the right size and have never led me astray. My Black Friday order had a much longer delivery time than usual but it was likely just because of so many packages being shipped around Christmastime.

This experience would have been just fine, only the dress did not fit. I used the charts provided and ordered accordingly ? but it does not fit all, except for the sleeves. I was so sure that it would fit, that I did not request a return policy form and now I need one. If it is possible to receive that form, so I can return the dress, I would appreciate it. Also, the color of the dress was much darker when it arrived than it looked in the advertisement.

These clothes and the company are totally amazing! I can't believe I never knew about them before, I already received the first two dresses and just ordered a white cotton button down shirt which I look forward to receiving. This web page seems to be easy to navigate in the customer service is excellent, I cannot stress that enough! I am truly a satisfied customer. These days it is very hard to find quality clothes and when you can get them at an affordable price!

Dress was supposed to fit a size M 8/10 and I am only a B cup, size 7 and it was so tight in the chest and back I couldn’t move my arms or get it on or off easily. When it was supposed to be a little big. Dress was translucent as well and when I contacted them to return it the girl who answers named Rachel tells you you can’t have a full refund and they do not want the dress back. Only offered $22 about half of what I paid and these dresses aren’t cheap they’re almost $50 a piece, definitely not worth the money. Paid $12 for the dress to be mailed back anyway since I can’t wear it.

The company is a joke! I amd OUTRAGED at this point! The worst customer service. As a consumer it is our right to be able to purchase and return items if unsatisfied. I ordered multiple pieces that did not fit my body shape. The policy is to contact customer service for a return, which I did. Now after 4 emails back and forth - I have been offered to keep everything at 1/3 cost, then at 1/2 cost, offered a "discount" gift card of $173 to keep everything and order more. I want my REFUND! THIS IS UNACCEPTABLE! The clothes do not fit! It seems like their ploy is to keep stringing you along until you are past the 30-day mark to get anything at all! I would very much push for a lawsuit (like someone else that posted). DO NOT ORDER FROM THIS COMPANY!

If your item doesn't fit, you can't get your money back. After several days of arguing with them over the email, I got part of my purchase price back. They kept the rest. It's a rip off! Here is part of the email they sent me: "we refund you $12 to your original payment account that you used to pay before as compensation and you keep the item without return". Keeping a dress that doesn't fit is not a good solution to this problem. I've been robbed!

I bought a dress and a swim suit from Petallush a while ago. The dress was really cute, so I decided to order from them again. However, I had some issues with the shipping. The swim suit took a really long time to arrive, and when I called to find out what was going on, they told me that the dress was out of stock and they wouldn't send just the suit. I was confused because the dress was still available on the site, even though they were telling me it was out of stock.

Despite this, I decided to give Petallush another try. I really like their dresses, and I'm hoping that my next order will go more smoothly. I'm keeping my fingers crossed that everything will be in stock and that my items will arrive on time. Overall, I think Petallush has some really cute clothes, but they need to work on their communication and shipping times.

I had a pretty bad experience with Petallush. I ordered some items from their website, but unfortunately, they didn't meet my expectations. When I asked for a refund, they kept giving me other options instead of just refunding my original order. After some back and forth, they finally agreed to give me a $75 credit.

I decided to use the credit and buy some new items, but it's been 21 business days and my order still hasn't arrived. I reached out to them to let them know that the tracking number they provided 19 business days ago doesn't work and doesn't link to any active package. They keep telling me that my order is on the way, but they won't give me a new tracking number.

Honestly, I wouldn't recommend Petallush. It's frustrating to deal with a company that won't refund your money and then doesn't deliver on their promises. Save yourself the hassle and find a different place to shop.

I got an email from Petallush about my order, and they seemed worried about it being "large." They even warned me that I couldn't return any items. I was pretty upset about this, so I just decided to cancel the whole thing. I mean, who wants to deal with a company that won't let you return something if it doesn't fit?

I recently spent a lot of money at $#*!'s Sporting Goods, and I had a great experience there. One of the items I bought had a defect, probably from being tried on in the store. But when I took it back, they made it really easy for me to exchange it for something else. That's the kind of customer service I expect from a company.

It's just not cool for Petallush to tell me I can't order something online and then return it if it doesn't fit. That's super sketchy and unprofessional. I hope they'll refund my money, but if they don't, I'll definitely update this review.

I gotta say, I'm pretty disappointed with Petallush. I ordered a dress and it didn't fit right at all. So I figured, no big deal, I'll just return it and get my money back. But nope, that's not how it works with these guys. They only gave me a partial refund, not the full price I paid. I mean, come on, that's not fair. I feel like I got ripped off.

To make matters worse, the refund they did give me was only $12. That's barely a third of what I paid for the dress in the first place! And they didn't even want the dress back, they just told me to keep it. That's not what I wanted at all. I wanted my money back so I could buy something that actually fits me.

Overall, I'm really unhappy with the whole process. It's not right that they can just keep my money like that. I wouldn't recommend shopping at Petallush if you're looking for a fair deal.

I recently tried out Petallush, an online fashion retailer known for its adorable dresses that are made from 100% cotton. I was excited to receive my order of six new dresses, but unfortunately, my excitement quickly turned to concern when I noticed that I had developed hives all over my body after wearing them.

Considering the severity of my allergic reaction, I immediately contacted Petallush to request a return of the items. However, I was thoroughly taken aback when I was told that I needed to send naked photographs as proof of my condition. While I complied with their request, I found this to be an extremely invasive and unnecessary demand. After exchanging numerous emails with the customer service team for over a week, I was shattered to discover that Petallush would not accept my return due to the fact that I had washed the dresses prior to wearing them.

Moreover, they even went as far as to claim that I was lying about my allergic reaction, which was both hurtful and untrue. In light of this experience, I strongly believe that Petallush should disclose the chemicals they are using in their clothing prior to making a sale. Not only would this be more transparent for customers, but it could potentially prevent future incidents like mine from occurring.

Overall, my experience with Petallush was disappointing and I would not recommend shopping with them to others. While their clothing may be undeniably cute, the risk of potential allergic reactions coupled with their unhelpful customer service and questionable business practices are far from worth it.

Looking for the perfect dress can be a fun way to celebrate one's individuality, but sometimes it can prove difficult to pin down a reliable online vendor that will satisfy every want and need. With Petallush, there are some serious upsides, but also some significant downsides that make the shopping experience a bit of a mixed bag.

Firstly, let's start with the good: Petallush offers a range of dresses that are of decent quality, so you can rest assured that you're getting something that is worth the money you're spending. However, it's important to note that the quality of the product is not the only thing that matters when it comes to online shopping. The delivery time is also a significant factor.

Unfortunately, with Petallush, the shipping can take quite a while to arrive, which can be disappointing, especially if you're ordering for a special event or occasion. In addition, should you need to return something, this process can also be troublesome, as you are required to cover the costs of the return shipping yourself.

One customer had an unfortunate experience with the returns process, which resulted in a severe amount of frustration. After sending the returned item via FedEx, the customer waited for two weeks before hearing anything back regarding their refund. Upon emailing Petallush, they were told that the company could not locate the item and that somehow, it was their fault. This lack of accountability and slow response times from customer service left a sour taste in the customer's mouth, and they did not receive their refund.

Finally, it's worth noting that Petallush's communication leaves something to be desired. The company only responds to emails once a day during early morning hours, which can be challenging to work around, especially for anyone with an alternate schedule. This doesn't exactly emote a 'customer-first' approach, and can make a buyer feel as though they're not valued.

In conclusion, while Petallush does have some positives, these are outweighed by some pretty significant negatives, which make it difficult to recommend. The customer service can be misleading, which creates further issues when trying to get the desired outcome. Overall, our advice would be to shop elsewhere to avoid any unnecessary heartache.

So, I decided to check out Petallush (petallush.com) and ordered 3 dresses. When they arrived, I was pretty disappointed. They looked nothing like the photos online and were extremely cheap-looking. I immediately requested to ship them back and get a refund. However, the customer service representative told me that they could only give me less than half of my money back and keep the items. I was not happy with this response and insisted on returning all of the dresses. The representative then offered me a gift card to use on the website instead of a refund.

Honestly, I really did not want the dresses or the gift card. I was afraid that if I tried to return the dresses, they would receive them and keep my money. The return process was painful and the items were just not worth the hassle. I would never order from Petallush again.

Overall, I was pretty disappointed with my experience with Petallush. The dresses were extremely cheap-looking and not worth the money. The return process was also not very customer-friendly. I would not recommend this website to anyone looking for quality clothing.

I messaged Petallush to ask about the sizes of their products because I was having a hard time figuring out which size to order. Unfortunately, I didn't get a response back from them, which made me feel like they didn't care about my concerns. That's why I decided to leave my cart behind and not complete my purchase.

However, I did appreciate that they reached out to me afterwards. It showed that they were trying to make things right and that they valued my business. But when I tried to use the savings code they sent me, it wouldn't work. I'm not sure what went wrong there, but it was frustrating.

I think Petallush could improve their customer service by responding to messages in a timely manner. It would make the shopping experience much more enjoyable and less stressful. I also hope that I won't have to pay to return the items I ordered if they don't fit properly.

Overall, I believe that good customer service is crucial for any business. It's what keeps customers coming back and recommending your products to others. I hope that Petallush takes this feedback into consideration and makes some changes to improve their customer service in the future.

Upon receiving my order (two dresses and a top), I knew immediately that the two dresses would not work... For many reasons... Too small... The material was too hot... The style was wrong for me. The top was doable so I decided to keep it. I tried to return mail that day (April 17th) and the mailman at the post office said that I needed a form to mail with it so they would accept it. The only way to get that form is through email which I have tried to do since first receiving the order. I took pictures of the response which said the email address was not correct. I have tried over and over and now my 30 days is up. I have tried to contact Petallush a total of fifteen times and have proof, having taken a picture of my correspondence. When I use the only email available, I get no response.

When I first visited Petallush's website, I was initially impressed with their collection of floral arrangements and thought it would be the perfect place to purchase flowers for an upcoming wedding. However, things took a turn for the worst when I proceeded to checkout.

Despite filling in all the required material, I found myself waiting and waiting for the checkout process to go through. It got to the point where I almost gave up on the purchase entirely! But, since I needed the flowers for the wedding, I decided to stick it out.

It was only after I had attempted to checkout multiple times that I finally noticed a new, tiny note at the bottom of the page that said "pay now." This was not there before and it took me a while to even notice it! Honestly, it was frustrating and I was surprised that this issue had not been addressed by Petallush.

After what felt like an eternity of trying to complete the checkout process, I finally succeeded. However, I did make a special request for Petallush to ship the flowers as quickly as possible since I needed them for the wedding.

Overall, while I appreciated Petallush's selection of floral arrangements, the frustrating payment process left a sour taste in my mouth. In the future, I would prefer to shop at a website with a simplified and more efficient checkout process.

To be honest, my experience with Petallush was far from satisfactory. What caused me the most disappointment was the shipping issue. I understand that shipping fees are a common and necessary part of online shopping, however, the way they handled it left a lot to be desired. I was charged for shipping on my first order, and then when I needed to exchange for a different size, I was surprised to discover that it was going to cost me another $9.15. This was already a substantial amount, but to add insult to injury, another $10 was tacked on for the exchange itself! I felt like that was really unfair and not a great way to treat a customer. What made it worse was the fact that the dress I had ordered was not even on sale. To say that I was not pleased would be an understatement. Unless some serious changes are made in the way they handle things, I don't think I'll be giving Petallush any more of my business.

When I came across Petallush.com and discovered some seriously pretty dresses to add to my wardrobe, I was ecstatic. I quickly added two dresses to my cart and went through the checkout process, which was pretty straightforward. However, I was disappointed to find that my discount only covered the cost of shipping, and not the dresses themselves.

As if that wasn't enough, I then found out that the return policy only allowed for 15 days, which left me feeling a bit frustrated. I had gone for two sizes of each dress in order to find the best fit, and now I had to make a decision within two weeks. It felt like such a tight window, especially considering how busy I can get.

That being said, I did end up keeping both dresses, as I really did fall in love with them. But I do still feel a bit discouraged knowing that the return policy is so strict. If it weren't for the fact that I had my heart set on these particular dresses, I may have chosen to shop elsewhere.

Overall, Petallush.com does offer some beautiful pieces, but I do think their return policy could be more accommodating to customers.

As someone who's recently tried out the website Petallush, I have to say I faced some challenges while placing my order. Upon placing my order, I seemed to have had trouble getting an order number as the site kept redirecting me back to the payment screen. Although I was persistent and entered all my details about six or seven times, I'm hoping I'll only be charged for one dress and receive only one.

Furthermore, I was disappointed when trying to leave a note while making my purchase as I seemed to have encountered some technical difficulties again. Despite my best efforts of trying to leave a note, I kept getting redirected back to the notes section screen repeatedly, and I'm unsure whether the message got through to the seller or not.

Despite these initial challenges, I must say that the site has some beautiful dress choices, and I'm excited to receive my purchase soon. Hoping for a seamless delivery experience!

As a concerned and anxious individual, I would like to share my experience with the online fashion store Petallush, hoping that it would help other shoppers make an informed decision. In my recent interaction with the company, I had to face a frustrating time reaching out to them. I had several queries about my order but could not find a phone number to call. While email communication is convenient, it can also be time-consuming, especially when you need real-time assistance.

Moreover, I faced an issue with the timely delivery of my order. As the dresses I ordered were not in stock, I had to order three dresses for my daughter's upcoming graduation ceremony. However, out of the three dresses, I am yet to receive two of them. This delay is causing me a great deal of anxiety as the graduation ceremony is just next week. I paid an extra $20 for express shipping to ensure that the dresses would reach me on time, but now I feel like it has been a wasted effort.

As a consumer, I think it is essential for businesses to be accessible through multiple channels, and for them to fulfill orders in a timely and dependable manner. Although I cannot vouch for the quality of the dresses yet, I believe that customer service and order fulfillment are equally important in building trust and loyalty with shoppers. While I am still waiting for a response from the company, I hope that they take this feedback constructively and improve their services in the future.

I recently had an experience with the online clothing retailer, Petallush, and unfortunately, it was not a positive one. Despite carefully following the company's sizing chart and sizing up, every single item that I ordered was far too small - some were so small that I couldn't even get them passed my chest! Not only that, but I ordered a shirt that was advertised as gray, but it ended up being a completely different color when it arrived - a tan shade that was not at all what I was expecting.

Feeling disappointed and frustrated, I decided to return all of the items that I had purchased from Petallush. This process proved to be another setback, however, as I was required to pay for the shipping costs myself - an additional expense that I had not anticipated.

Overall, I was extremely disappointed with the experience that I had with Petallush. Their product descriptions are incredibly misleading, and the sizing is completely off. Unless you happen to be a very small Asian woman, I would highly recommend staying away from this company. While I had hoped for a positive shopping experience with Petallush, I ended up feeling incredibly let down and unlikely to order from them ever again.

Dear fellow shoppers,

I recently had the chance to make a purchase on Petallush.com and, unfortunately, I must say I was quite disappointed with the range of colors available for their dresses. As a woman who loves to wear deep pinks or light blues, I couldn't help but wonder why the colors offered were so off-putting. Who actually enjoys wearing light gray or browns, especially during summer months?

Despite my disappointment in the lack of options for more flattering colors, I ended up purchasing two dresses because I was impressed with their styles. Being in my 70s, I often have a difficult time finding clothing that is both modest and age-appropriate, so I decided to give it a try.

While the dresses' designs ultimately won me over, I couldn't help but wish for better color choices. I mean, I have to dye one of them just to make it presentable for wearing outside of the house!

In conclusion, while I admire Petallush for their style choices, I can't help but hope they'll consider expanding their color options in the future. Otherwise, I fear that many of their potential customers will be just as disappointed as I was.

Sincerely,
A concerned shopper

As a customer of Petallush (petallush.com), I must say that my overall experience with their products and services has been positive. However, there are a few areas that could use improvement.

Firstly, I would highly suggest including the return address on the return policy page. Although the about page includes the company address in China, it would provide greater confidence to know where to send returns if necessary. Personally, I would rather not return items to China and having the return address readily available would help alleviate any concerns.

Another area for improvement is related to their product reviews. While their products display review stars, the links to the reviews do not work. This can be frustrating for customers who want to read feedback from other consumers regarding the product's quality or sizing. I hope Petallush can fix this soon so I can read reviews on their website.

Lastly, while Petallush offers size charts, it can be misleading. Some of the size charts provided only focus on length information rather than bust or waist sizes information. This can make it challenging for customers to determine their correct size and could result in the need for returns. Adding more detailed size charts in the future would be a beneficial improvement.

Overall, I have had a positive experience with Petallush products and customer service. Their prices are reasonable and their products are stylish and trendy. With some minor tweaks and improvements to their website, Petallush could provide an even better shopping experience for their customers.

I recently had the chance to shop on Petallush.com and I must say, I was pretty pleased with the overall user experience. The website was well-organized and easy to navigate, which made browsing and shopping for items a breeze. However, I was a bit disappointed to find out that their free shipping policy only applies to orders over $99, and there was no indication of a code to enter at checkout to redeem the offer. I was hoping that the shipping fee would be waived automatically once my order hit the qualifying amount, but unfortunately that was not the case.

Another thing that left me feeling a bit under-informed was the lack of information on the incentives and promotions listed on the site. While there were enticing deals advertised, such as the sale section, clicking on them only led me to the shopping page without any further details on how to take advantage of these offers. I did end up making a purchase and was charged more than the qualifying amount for free shipping, but no discount was reflected on the receipt.

Despite these minor hiccups, I was impressed with the speed of delivery and quality of the products. It's always reassuring when you receive your package sooner than expected, and the items I ordered were all top-notch. All in all, my experience with Petallush.com was positive, but I do hope that they will make some improvements to enhance the transparency of their promotions and shipping policies in the future.

As a fellow shopper, I am saddened to hear about your experience with Petallush. It's truly disappointing to receive a product that falls short of our expectations, especially when you have poured your hard-earned money into it. It is concerning to know that the dress you received looked nothing like the picture on their website, and that the quality was below standard. This indicates an issue with their product management or image presentation, which needs to be addressed to avoid misleading customers.

Furthermore, to add salt to the wound, the sizing chart did not aid in selecting the right size of the dress, leaving you with an item that was way too small. It is disheartening that Petallush has not ensured the accuracy of their sizing guide as this can lead to unnecessary frustrations for shoppers.

What's more upsetting is the return policy. The fact that Petallush requires buyers to cover the shipping cost for returned items, especially when they are at fault, is entirely unfair. It is even more outrageous that they deduct the value of the original shipping fee from the refund amount. This is not just terrible customer service, but it also raises questions about the company's ethical values.

It is unacceptable that you had to incur a loss of $18 on a $50 dress that you couldn't even use because of their poor quality control. This is indeed a rip-off, and no shopper deserves such a treatment. As a business, Petallush needs to take responsibility for their actions and ensure their customers have a hassle-free shopping experience.

It's high time Petallush, and other online clothing stores, realize that customers expect transparency, reliability, and excellent customer service. Their actions and practices should reflect this, and they must do better to improve their brand reputation, gain customer loyalty and meet the expectations of customers.