SmartStyle
reviews and complaints

I got my hair done at Smart styles and the lady did a horrible job and didn't tone my hair or anything and I was really irritated I didn't want to talk to her specifically about wanting a refund my money back so I was on here to message

I was told by Darrah at the Conway, S.C. Smart style salon that she could do a root touch up . When it was done I paid and went home to find my hair a red color. So I called and told Ashley it had to be fixed and she assured me that she would take care of it. She put the brown color on and it still didn't fix the problem. So she said come back Monday and she will fix and told me to put coconut oil in my hair in the meantime. My hair is so damaged and I don't want her to touch it and put more color. My hair to begin with was brown and short so I can't cut it off. Please help me get my money back. She charged me $69 and it shouldn't have cost that much. Help, Kellie Cumbie

I went into millersburg, Ohio smart style yesterday to get my eyebrows waxed and my hair cut ... when I got home I noticed and was fixing my hair I noticed all my layers were a different length and I had a chunk missing out of one eyebrow... the lady cutting my hair was new and I could tell she didn't have a clue what the hell she was doing she didn't even know how to thin hair had to ask her supervisor how to and what shears to use...I paid 32.84 in millersburg and today had to pay another 32.84 to have it fixed at coshocton, ohio smart style... I'm pretty pissed I had to pay double plus it's not the haircut I wanted in the first place her trying to fix it she had to cut it shorter than I wanted

I went to smart style in punta Gorda .. my stylist was Helina Churchill and she was very rude to her co worker and embarrassed her, and I showed her what I wanted claimed to know what I wanted ... The hair cut is not what I wanted and asked for, and she burnt my ear with a curling iron. I cried and was in agony. Please I need to talk to someone..

I would like to bring to your attention that your employees are not following mask protocol which is the law in medicine hat . Even after your Walmart location in medicine hat was closed for Covid ! I'm sure you know as they have not been getting alot of cliental. This is totally unexceptable and you need to address this problem I will also be putting in a complaint to the authorities to have this problem resolved if nessacary

I came in for a perm and I was afraid so after what could happen to my hair could it burn or fall out she said no it'll be fine I said do you think since I treated my hair what color would it be okay she said yeah I don't think it'll burn or fall out she said you'll just have to sign a chemical release form and I said okay I never signed it she never offered it to me so after my hair was done my hair was slimy and falling out and I'm balling crying trying to write this and she cut my hair all the way off to my neck and I had hair past my shoulder blade now my hair is singed at the end and I want my money back I want a full refund I tried to tell her that she would not do it she kept telling me no no I told you that would be damaged but she did not she said they would be minimal damage if any he told me to sign that form but I never signed it ever I have witnesses I have my sister that was there with me I want my money back I am very unhappy I can't even go to work tomorrow because I have no hair my hair is ruined pretty much I have to cut it all off and be bald for it to be right

I went to the SmartStyle located in Walmart of Florida City Homestead Florida. I went to have a root touch up. Which destroyed my hair color. She changed my hair color completely. I very satisfied with the results when I called to tell her she said she could fix it but I have to pay for the product and she said for me to pick the color. Her attitude tells me she doesn't know what she is doing. As a result, now I have to pay more to fix the color she ruined. I would like my money back as soon as possible to go a beauty salon which color my hair the color I had. She lefted my hair gray and dull, I paid 300$ to have my hair colored, a color which she destroyed. My name is Patricia this happened Saturday August 21, 2021 around 3 pm. Phone number is [protected]

Your employees are leaving the salon open and going outside the door at Walmart #0542 to smoke. Customers are walking in and out of the salon without any of your employees even knowing they were in there. As a customer, I asked for them to move to the smokers tent. None of your employees complied. The attitudes they have are ridiculous.

Thank you,
A concerned customer

I spoke with stylist at length about EXACT purple toners I wanted to do in my blonde hair. She & older stylist said that I HAD to have my bonde hair BLEACHED 1st. To get out the brassiness, prior to putting in the PURPLE TONERS (even though 1 of the 2 purple toners indicated that it took out brassiness) i agreed to a small bit of bleach with 10 developer. as I didn't want my hair fried. I arrived for my appointment 2 days later  at 10:30 am I signed consent form & they had WRITTEN /verbalized price of 96.00 on the form

i again ASKED if the bleach was really necessary? She said yes, IF YOU WANT those 2 purple toners. As she applied the bleach, she'd walk away for 15min at a time, come back and apply more bleach...this happened over a period of 45 min. then I sat while My hair was bleaching for 90min, THEN it was QUICKLY RINSED for less than a minute & immediately she added TONER/ DEVELOPER .(without ever washing out the bleach) I asked why she didn't wash out the bleach to deactivate it. She said that's not what's taught in school. While the toner was processing, I asked to see the toner book. As I didn't have a good feeling about what she was doing.
I pointed out the 2 purple toners & said, I hope they will look pretty since the bleach wasn't washed out.
She said.. that's not the toners I'm doing in your hair.
The older stylist told her to use- 2 ash blonde toners (that's what she JUST applied right after the bleach).  I was pissed at this point. But kept my cool.

I'm sitting there at the sink, for 40min. Bleach barely RINSED out before toners/ developers applied...toners I NEVER EVER asked for nor was EVER told about. My stylist was constantly relying on the old stylist for cues in what to do.

The old stylist said, (the ash blonde toners have a violent undertone) i said, i know what ash blonde is. That's NOT what I came in here for. That's NOT what we talked about when you said I HAD to have my already blonde hair, bleached, prior to adding the 2 VERY DISTINCTIVE purple toners.

By this time they both walked in the back. Never once apologizing.  They left me sitting there at length. And my stylist came out and said  

(Oh I'm not done. I still have to add the PURPLE COLOR) 

I said what purple color? I never talked about nor asked for purple color.

Rather, We talked about at length and I asked for purple toners which is WHAT I AGREED TO.
She said, in order for me to get your hair purple. I have to add color.

By this point I was livid. But held it in. Because NOT once whilst there or days later when I returned. Did any of them ever apologize or take accountability for doing the complete opposite of what the client asked for.

They CHOOSE TO DO WHAT THEY WANTED without ever consultanting the client.

She again, quickly RINSED out- not wash-the ash blonde toner and then immediately added the color/ developer.

For an entire 3 hrs .. I Had BLEACH, TONER/ several applications of developer on my hair...never ever had my hair been washed to DEACTIVATE, until closer to 4pm...AFTER THE color. Only then, did I get my hair washed and conditioner left in it for 30min.

My hair was ONLY a light purple tint when WET. (LIKE WHEN YOU USE SHIMMERING LIGHTS SHAMPOO)...IT WAS NEVER EVER PURPLE when dry.  

Not to mention when I went to pay. It wasn't the quoted 96.00 that they wrote on the consent form I signed.

 I was charged over 40 extra $

It wasn't until Tamika (she ONLY cuts my hair) walked in and said she gets a nurses discount. Then my total went to 131.00

That's still NOT the price I was quoted nor signed on consent form.

I went back in to see Tamika barely 5 days later, so she could trim the bleached damaged ends.

And my hair was NOT purple.

Only when she wet it. Was the roots a purple tint as if I had left the shimmering lights.on it.

I told Tamika about my salon experience. I was disappointed that she lacked any concern at all. Never even apologized.

2 weeks in from having spent 131.00 and 4hrs at the salon.

I stopped by to try to let Hayley know that what  she did...my hair isn't purple at all. And I wasn't satisfied.

She looked straight at me. Never asked to see my hair, nor sorry, nor anything related to customer satisfaction. She said nothing.

Now it's been an extra 11days since I tried to talk to Hayley.

And in that 11 days that I told Tamika that I want a full refund. Still hasn't been dealt with.

I didn't get what I paid for. In fact, I got 4 hrs of sitting with a lot of developer in my hair and mushy damaged hair (to this day) 

This was a horrible experience! 

Those stylist need to listen to the customer. Don't go behind the customers back and do what they want (w/o ever consultanting & getting the customers permission) 
Those stylist need to stop over charging.

I want a total refund asap! Rather, they ought to pay me double for the damage they caused my hair!

I set an appointment by phone for the closest ss to me; about a 35 minute drive.

During the call, I wasn't informed of the continued mask requirement, even if vaccinated. So, I arrived without one.

When I learned i'd need one, I was annoyed. Not because I didn't want to wear one, but because I would have brought one if i'd known. I was annoyed that I wasn't informed in advance when setting the appointment.

So, I said I didn't have a mask. This act apparently set off the stylist who condescendingly said "we will give you a mask", like they were talking to a child.

This annoyed me further, so I said to just cancel my appointment and began walking away.

They responded by shouting - loudly and sarcastically - as I walked away. "okayyy! You have a lovely day!". They continued shouting - out into the walmart, for all to hear - as I walked. She was still at it when I reached walmart's exit doors. I couldn't make out anything she was saying by this point, but she was still going at it, with full gusto.

To call this behavior - from the appointment setting, to the shout-fest - unprofessional is an understatement. This was a gross lack of customer service, followed by obnoxious, hysterical behavior by a smartstyle rep.

This is the second time a smartstyle rep has failed to properly inform me of a store policy. The first time was that they were appointment only. That was explained to me with an attitude as well.

How difficult, really, is it to tell someone when they're calling to set an appointment: "just so you know, we do still require masks be worn, even if vaccinated. If you don't have one, we can provide one when you arrive". How difficult could that be to say?

Failing that, how difficult would it have been for this stylist to simply politely say "oh, no worries. We have masks here. I'll get you one when I check you in"... No condescension needed.

Based on the overall rating and the number of complaints filed here, it seems this is just another example of a much larger problem for smartstyle.

Whatever the case, I will not be going to them again.