SUBMIT A COMPLAINT

Skyscannerflights

I booked return flights from Dublin to Oslo with Skyscanner

Return | Dublin - Oslo
Dublin - Oslo, Return
This option combines two single tickets
Dublin - Oslo
Booking No.: U4LVFN
Departure: Wednesday 18 September, 2019
From To Departure Arrival Flight Airline
Dublin
Ireland
Oslo Gardermoen
Norway
20:35
23:45
DY1363
NorwegianNorwegian
Operated by Norwegian Air International Ltd
Passengers
First name(s) Surname Age group Title Checked baggage allowance/Other
Maria Teresa del Carmen Cordoba Naveda Adult Mrs/Ms No checked baggage.
Hand luggage included.
Flexibel ticket
David Heffernan Adult Mr No checked baggage.
Hand luggage included.
Flexibel ticket
Oslo - Dublin
Booking No.: SMJENV
Return: Wednesday 25 September, 2019
From To Departure Arrival Flight Airline
Oslo Gardermoen
Norway
Dublin
Ireland
Terminal 1
10:20
11:40
SK4603
SASSAS
Passengers
First name(s) Surname Age group Title Checked baggage allowance/Other
Maria Teresa del Carmen Cordoba Naveda Adult Mrs/Ms No checked baggage.
Hand luggage included.
Flexibel ticket
David Heffernan Adult Mr No checked baggage.
Hand luggage included.
Flexibel ticket

Flight, Dublin - Oslo - Dublin €141.07
First name(s) Surname Age group Price Taxes & charges Total
Maria Teresa del Carmen Cordoba Naveda Adult €28.11 €42.42 €70.53
David Heffernan Adult €28.12 €42.42 €70.54
Flexibel ticket
€19.30
VISA Debit
-€3.11
TOTAL €157.26
PAID
OY SRG Finland AB is shown on your bank statement as recipient of payment. €157.2

As you can see from the receipt I bought flexible tickets which should have given me a hand luggage weight of 15Kg

Norwegian air only allowed me 10kg
Sas 8kg (they also charged me 60 euros because I was 2 kilos over weight)

Therefore I want to be reimburssed what i paid extra for the flexibel ticket and the 60 euros charge to me by SAS plus an extra sum to compensate me for the inconvience and the service failure.

kind regards
David Heffernan

Da
Sep 27, 2019

Post your comment