SUBMIT A COMPLAINT

Great Wolf Lodge Complaints & Reviews

Great Wolf Lodge — refund due to canceling at great wolf lodge in gurnee

Booked an overnight stay via Groupon in Aug 2019 for my son and a few friends for his 13 birthday at GREAT WOLF LODGE...

Products & Services  · Dec 01, 2019

Great Wolf Lodge — employee simiria williams

Great Wolf LodgeSimiria Williams (new hire) is a very rude alcoholic, and frequent drug abuser who smokes marijuana all of the time. She...

Gurnee Employees  · Nov 06, 2019

Great Wolf Lodge — employment/ coworkers / hr

I am completely astonished. I have worked for this company for over a year and ever since I have worked there I have...

Hotels  · Oct 28, 2019

Great Wolf Lodge — mistreated from staff management

We had a hotel guest threatening our lives with shooting us and your staff would not contact police over the incident...

Hotels  · Oct 28, 2019

Great Wolf Lodge — customer service

Good Evening, Ms. Esther Hedberg located at the Colorado Springs, Co location was insanely rude and showed no sign of...

Other  · Oct 27, 2019

Great Wolf Lodge — customer service

I checked into the hotel 10/22. We purchased through Groupon. We arrived around 2pm the young lady asked for card and...

Grapevine Other  · Oct 23, 2019

Great Wolf Lodge — non payment of wages

Hello my name is LaTaja Delaney. I was a bartender at the Gurnee location. I bartened at a wedding reception on sep 7...

Arts & Humanities  · Oct 15, 2019

Great Wolf Lodge — manager

We are here for a family vacation and arrived on 10/14 and didnt plan on checking out until 10/17. We had asked for a...

Travel & Vacations  · Oct 15, 2019

Great Wolf Lodge — security

On 10/11/19 my husband and I went for a night stay with our two year old son. We were having a wonderful time until our...

Utility Services  · Oct 14, 2019

Great Wolf Lodge — the reason why I am complaining it’s regarding poor customer service, spent money for not enjoying time at hotel or pool area, noise complaint.

My name is Mario Sosa I am very disappointed about how customers get threated from front desk to hotel manager to guest...

1 comments Hotels  · Oct 09, 2019

Great Wolf Lodge — room cleaning/ cleanliness

Great Wolf LodgeEverything was amazing till I got into the room, noticed the floor was not vacuumed no problem right then I go into the...

Garden Grove Hotels  · Oct 09, 2019

Great Wolf Lodge — hospitality

Told I had to wait at least 10 mins for the pool bar bartender as no one else could serve me - 6pm. Went to the buffet...

Hotels  · Oct 01, 2019

Great Wolf Lodge — pool cleanliness, bad customer service

We are loyal customers have gone every year for a long time except for last year as we had a death in the family. So...

Hotels  · Sep 30, 2019

Great Wolf Lodge — service/ management

Me and my family stayed at GWL From 8/15-17. During this stay my son was able to access the park and all water Rides on...

Entertainment  · Sep 24, 2019

Great Wolf Lodge — hotel stay

I lodged a complaint with the Williamsburg Great wolf lodge on July 30th and still have not received word back. We...

Hotels  · Sep 11, 2019

Great Wolf Lodge — hotel room

We booked 2 nights at the Great Wolf Lodge. Room #236 should be a storage room or something other then a room. The...

Hotels  · Sep 11, 2019

Great Wolf Lodge — the ac was leaking and bathroom door knob was broken.

I will start off the other saying our staying was very disappointing. We had high expectations and we shouldn't of. We...

Hotels  · Sep 04, 2019

Great Wolf Lodge — unresolved issue

I am 50/50 on if I would return or not. There are a lot of positive things about GWL. It was over all a fantastic trip...

Employees  · Aug 31, 2019

Great Wolf Lodge — hotel

Great Wolf LodgeI have been trying to contact someone for the past coople of days now! It esteemed ni one will return my Calls or...

Hotels  · Aug 28, 2019

Great Wolf Lodge — parking lot

My family and I have been coming to the Great wolf lodge in the Dell's for a few years now.. The staff is friendly...

Cars, Parts & Vehicles  · Aug 21, 2019

Great Wolf Lodge — Check in... No handicap accessible room

Great Wolf LodgeMy name is Traycee Stenhouse. I purchased a 2 night stay on Groupon for the Gurnee location. I called your customer...

Travel & Vacations  · Aug 19, 2019

Great Wolf Lodge — Thermostat Broken, Ceiling leaking, and Housekeeping

My husband and I along with four grandchildren stayed at the Great Wolf Lodge in Gurnee, Illinois on Friday August...

Hotels  · Aug 19, 2019

Great Wolf Lodge — customer service

We went for my daughter's 5th birthday, I should have known something was wrong after I read all of the complaint...

Unauthorized Charges  · Aug 14, 2019

Great Wolf Lodge — water park floor

Great Wolf LodgeThe park has black and green areas through out the entire inside water park and the spa tub. The slimy discoloration i...

Other  · Aug 11, 2019

Great Wolf Lodge — employees

My family went to Great Wolf Lodge for 2 nights (3 adults and 2 children) $1100 trip turned into $1500 after my daughter...

Travel & Vacations  · Jul 30, 2019

Great Wolf Lodge — vehicle damage

Great Wolf LodgeOn Thursday July 25, 2019 my family had reservations at this facility until Sunday July, 28, 2019. My daughter Sharnetta...

Security Services  · Jul 29, 2019

Great Wolf Lodge — room was disgusting!!

Great Wolf LodgeI have photos of the disgusting room. Spent tons of money for my wife to have to clean the room. The Fitchburg great...

Family & Relationships  · Jul 25, 2019

Great Wolf Lodge — the hotel

We stayed at the Great Wolf Lodge in Williamsburg VA on July 18 and checking out on July 21. It was an absolutely...

Hotels  · Jul 22, 2019

Great Wolf Lodge — dirty room plus excessive noise after hours

I checked into Great Wolf Lodge in Gurnee, Illinois on Thursday July 18th, 2019 and we arrived before the check in time...

Hotels  · Jul 21, 2019

Great Wolf Lodge — service/rooms

Great Wolf LodgeOn 7/15 I checked in w my family to celebrate my bday (7/16) I picked GFL to celebrate it. I was with m husbad...

Hotels  · Jul 18, 2019

Great Wolf Lodge — billing, the staff, customer service, quality, housekeeping!!

My family and I just stayed at Great Wolf Lodge at Grapevine, TX. From 7/07/2019-7/10/2019. 1. Billing-hidden charge...

Travel & Vacations  · Jul 10, 2019

Great Wolf Lodge — hospitality/ customer service

Great Wolf LodgeComplaint Details Made reservations for my family to stay at Great Wolf Lodge for our summer vacation and the 4th of July...

5 comments Other  · Jul 06, 2019

Great Wolf Lodge — fees, customer service, housekeeping

I stayed at the LaGrange, GA location from July 3-4. I planned this little mini vacation as part of amulti stay vacation...

Other  · Jul 05, 2019

Great Wolf Lodge — customer service

We stayed at The Great Wolf Lodge location in Fitchburg, Massachusetts on July 2-3. We purchased a Groupon for our stay...

Hotels  · Jul 03, 2019

Great Wolf Lodge — money stolen and debit card information stolen

dates of stay 6-24-19 through 6-26-19 at the Lagrange, GA location. The room was in Tommy/Kaye Green and our room number...

1 comments Other  · Jun 28, 2019

Great Wolf Lodge — first time here omg grapevine tx

Great Wolf LodgeCalled reservations to plan trip. Was told I would get a 50 percent discount for reserving so far out and first timer...

Business & Finances  · Jun 17, 2019

[Resolved] Great Wolf Lodge — service

Saturday June 8, 2019 my family and I was celebrating my sons 14 birthday where we received several interruptions the...

Entertainment  · Jun 10, 2019

Great Wolf Lodge — I was given a key to an occupied room

I am very disturbed at the fact that on June 5th I checked in after an hour of battling traffic I was given a key (wrist...

Employees  · Jun 05, 2019

Great Wolf Lodge — bedbugs

Great Wolf LodgeWe were staying at GWL in the Dells. I woke up on Tuesday, May 28th, with a leg full of bedbug bites. I didn't know they...

Hotels  · Jun 05, 2019

Great Wolf Lodge — management

I made a reservation for my family and I to stay at the Texas resort and April for a day in June. I canceled the...

2 comments Other  · May 31, 2019