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Great Wolf Lodge

101 Complaints
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Great Wolf Lodge Customer Service Contacts

525 Junction Road, Suite 6000 South
Madison, Wisconsin
United States - 53717

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Complaints & Reviews

Great Wolf Lodge — Employee harassment

I sent a detailed message of my complaint to the kcks location and I do not believe they will take it seriously. I used to work there and was harassed by not only a person in housekeeping but also my superiors... Please have them forward my complaint to someone who will take it seriously because my family wants to return but I don't trust the employees who harrassed me that are still employed there. I don't feel safe staying there with then knowing I complained about how my complaints of being harrassed were handled. Until something is done about it I fear my family and I will be treated poorly and continuously harrassed until this matter is resolved. Please, my kids want to go back and I don't feel safe. Thank you.

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    Mar 12, 2020

    Great Wolf Lodge — Service

    Greatwolf refuses to refund my fees during Californias mandatory Corona Virus mandate. I Booked 5 days ago...

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    Mar 05, 2020

    Great Wolf Lodge — Horrible customer service / discrimination

    I had booked a reservation and needed to change date well in advance due to illness, to ensure I dont spread...

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    Mar 02, 2020

    Great Wolf Lodge — Booking/Billing

    I booked a room at this location on February 20, 2020 for the dates of February 28, 2020-March 2, 2020..We...

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    Feb 29, 2020

    Great Wolf Lodge — Dining/Food experience

    Greetings, Hope all is well! My name is Tina Jones and I stayed at Great Wolf Lodge on February 28...

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    Feb 03, 2020

    Great Wolf Lodge — management/cleanliness/overcharged

    I booked my reservation back in October 2019 for January 31-January 2nd. I paid for half $300 when I booked...

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    Dec 16, 2019

    Great Wolf Lodge — service not provided

    On 12/13/19 Friday our family stayed at the Great Wolf Lodge in Sandusky Ohio. We checked in and paid for the...

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    Dec 11, 2019

    Great Wolf Lodge — customer service/ staff

    On our recent stay for my sons 4th birthday I had requested a quite room since he is autistic with sensory...

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    Dec 01, 2019

    Great Wolf Lodge — refund due to canceling at great wolf lodge in gurnee

    Booked an overnight stay via Groupon in Aug 2019 for my son and a few friends for his 13 birthday at GREAT...

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    Nov 06, 2019

    Great Wolf Lodge — employee simiria williams

    Simiria Williams (new hire) is a very rude alcoholic, and frequent drug abuser who smokes marijuana all of...

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    Oct 28, 2019

    Great Wolf Lodge — employment/ coworkers / hr

    I am completely astonished. I have worked for this company for over a year and ever since I have worked there...

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    Great Wolf Lodge — mistreated from staff management

    We had a hotel guest threatening our lives with shooting us and your staff would not contact police over the incident and gambled with my family's life I contacted your management by phone email and registered mail without a response my next step if not responded by after this will be to seek legal action great wolf lodge played with hotel guest lives as the individuals could of came back and started shooting guests and hotel staff and management took a gamble on their lives poor judgement call just to avoid scaring guest of a situation

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      Great Wolf Lodge — customer service

      Good Evening, Ms. Esther Hedberg located at the Colorado Springs, Co location was insanely rude and showed no sign of professionalism when dealing with my family and myself when we stayed. Instead of fixing the problem at hand, she tried to cancel my reservation because she couldn't handle the situation accordingly. Untill Ms. Esther comes and apologizes to my family or me i will never give you buisness again. I'm a local and have stayed at your resorts over 20 times. Never have I ever been treated the way Esther treated us.

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        Oct 23, 2019

        Great Wolf Lodge — customer service

        I checked into the hotel 10/22. We purchased through Groupon. We arrived around 2pm the young lady asked for...

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        Oct 15, 2019

        Great Wolf Lodge — non payment of wages

        Hello my name is LaTaja Delaney. I was a bartender at the Gurnee location. I bartened at a wedding reception...

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        Oct 15, 2019

        Great Wolf Lodge — manager

        We are here for a family vacation and arrived on 10/14 and didnt plan on checking out until 10/17. We had...

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        Oct 14, 2019

        Great Wolf Lodge — security

        On 10/11/19 my husband and I went for a night stay with our two year old son. We were having a wonderful time...

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        Oct 09, 2019

        Great Wolf Lodge — the reason why I am complaining it’s regarding poor customer service, spent money for not enjoying time at hotel or pool area, noise complaint.

        My name is Mario Sosa I am very disappointed about how customers get threated from front desk to hotel...

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        Oct 09, 2019

        Great Wolf Lodge — room cleaning/ cleanliness

        Everything was amazing till I got into the room, noticed the floor was not vacuumed no problem right then I...

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        Oct 01, 2019

        Great Wolf Lodge — hospitality

        Told I had to wait at least 10 mins for the pool bar bartender as no one else could serve me - 6pm. Went to...

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