Opodo
reviews and complaints

I booked DXB MUM and have flight early morning tomorrow. The Airline reference number provided by Opodo is not valid on SpiceJet airline website. They book using group deals and donot share proper PNR details. This will surely create problem for check in at the airport. Opodo chat is useless and the contact numbers provided are wrong. There is no way to contact Opodo for help.

Hi

On March 28th I was billed £59.99 for some opodo membership. I believe I was billed last year as well. I have never used this service, have no recollection of signing up to it and have no need for it. I saw it last year, but cold not find who/ what the money was taken from and stopped searching and then missed it in my admin.

I should never have been billed and request a refund. I have never used or wanted this service.

Please contact me,

Sarah Scholes

[protected]

Dear Sir/Madam,

I've signed in my Opodo account to book a flight in 3rd Mar 2024, I was offered 'Free Prime Trial' thus have got discount a little more than £2 compare to other website, even though Opodo website claiming the discount was more than £62.

However, I got email in 4th Mar, claiming I've had used Opodo free prime trial before, thus I'm not qualified for its free trial anymore, so I've been charged for £69.99 for the Prime service, the price has been reduced to £44.99 after my complaint to the agent in Opodo.

This is completely ridiculous and I believe it's a cheating on Opodo side, since I've logged in with my email, at least it's proving the design fault in Opodo website.

I want my Opodo Prime account be cancelled and get total refund.

Kind regards,

Xidong

I want to complain about Opodo - they have charged me for a membership that I do not want or need, and are now saying that I should have cancelled the membership before the renewal date, and not on the renewal date and I cannot get a refund. The email does not detail this and in fact states that 'Your paid membership will start on 03-04-2024 at £ 59.99/year. Cancel anytime online or call [protected]. You can only ever have one Prime free trial.'

It does not state that they will deduct on the date of renewal and you cannot get a refund. When I called they offered me a £90 voucher for a flight, which I do not want or need, I just want the £59.99 refunded.

I have been charged twice for the service, once from my Westpac Account, and again from UK Santander Account (see attached images). This abuse needs to be stamped out. I want my membership terminated refunded to both accounts. The service provided has inflated prices that do not reflect reality. There is no email or contact details other than from the UK. When you are overseas this does not help. THIS IS FRAUD!

I booked a flight from Detroit to Faro. The flight had to be cancelled due to medical reasons. I paid the cancellation fee and have yet to receive my refund from you. This has been ongoing now for 6 weeks and the agent I am dealing with keeps giving weak excuses. He in my view is unreliable and if this is not resolved at the soonest opportunity I will take action to resolve this issue and go to the ombudsman. I will also put reviews on as many websites as possible. Expedia, trip adviser etc.

12 feb 24 - Detroit - Faro

3 mar 24 faro - detroit

Purchased flexible tickets on Opodo website which included baggage, Opodo confirmed the booking, but eastern airways are saying there is no baggage on this ticket when it is only a value ticket. I know I have paid for this ticket which included baggage, but between Opodo and eastern airways I'm not getting anywhere as they are both saying the opposite to each other an I am stuck in the middle with no baggage for my flight which I have had confirmation of from opodo.

On 16.12.2023 I purchased a ticket online in Switzerland for a flight PPN (Proserpine) to BNE (Brisbane) in Australia for 18.01.24. The cost was CHF 189.30, including seat and luggage extra fees. It is booked on my credit card as 'Opodo, Barcelona'

On 15.01.2024, I have a charge from 'Opodo Prime, BCN' for CHF 79.90. I made no further purchase with Opodo and therefore wish to see what I am charged for. I requested a receipt over the App and received nothing.

I did get the booking reminder per email on 15.01.24 and set up the App to check all details. I do not recall making any purchase on this date.

I would like proof on what this CHF 79.90 charge is on my credit card - an invoice copy or receipt. I believe it is an incorrect charge.

My name is Frederick Egyir-Croffet living in Bern, Switzerland. I was helping a friend Mr. Samuel Gyau to pay a fare and hotel to Thessaloniki, Greece through Opodo. I followed the payment procedure till everything went through but on the screen it was said the transactiion has not gone through. I was however astonished to find out that on 06.02.2024 CHF 502.18 for Opodo Barcelona and on 07.02.2024 CHF 93.68 has been charged on my Mastercard for the transaction which your site said has not gone through. Please do well to refund the said amounts to the account of the Mastercard.

Thank you

Frederick Egyir-Croffet

[protected]@hotmail.com

I bought an extra baggage and there was a confusion with KLM and wanted a proper invoice as exactly how it appeared when doing my purchase so I can send it to KLM as evidence! Sent you full email and the response is abysmal and I need you to deal with and stop stressing me! Your phone number +[protected] don’t work neither so give me the right number to call!

On 23rd January I booked two retuning flights from Newquay to London Gatwick at a cost of £366. The flights I booked were Super Flex which included luggage and change or cancel for any reason.

On looking on the airline website (Eastern Airways) it showed that I had a booking for a Value ticket without luggage. The airline would allme to add 15k of luggage at a cost of £30 per bag per journey. I needed 23kg of luggage per person and was unable to add that as it was a value ticket.

I would not have purchased a value ticket for that very reason.

As the flights are of no use to us I telephoned Opodo customer services to cancel them believing I was entitled to an 80% refund because of the extra insurance I had paid Opodo for only to be told I will only receive £133 refund.

I am absolutely disgusted at this as the ticket I had booked was not what was advertised.

gillian.[protected]@talktalk.net

dear sir,i have been booking a flights for london to barcelona and booking id.[protected] and i have been cancell my flight in august but i am still waiting my refund,a lot of times i have been contacted by phone but they dont gave me a good respond to me so please help me in this issue thanks.i am very greatful to you.my email address is;[protected]@gmail.com.

I had booked multiple flights for an Australian trip on Opodo (see invoice attached). One of the flights, Brisbane to Cairns (highlighted in yellow in the invoice) was cancelled by the airline, Jetstar. They then refunded the amount back to Opodo, as was confirmed by their agents during a chat (chat history attached). When I contacted Opodo, they claimed not to have received the money. I again, contacted Jetstar, where they again confirmed the money was sent to Opodo and asked me to tell them to contact the airline directly if there was any issue. I chatted again with Opodo and gave them this information. They have not gotten back to me or refunded the amount due to me, though it is nearly 2 months since the flight was cancelled.

My flight was cancelled on October 17. Since then I have been trying to get my money back. There hasn't been anyone to reach out to.

So I'm asking for the cancelled flight money (€130.30) that I have been charged with to be transefered back to me immediately.

Another issue was the subscription fee of €74.99 that I was charged eventhough I hadn't agreed to initially.

I ask that you transfer all my €205.29 money back ASAP.

Plus cancel the subscription that I never had done before.

With regards

I am requesting a full refund from OPODO.com due to a flight cancellation (emergency):

My payment on booking (Opodo booking number: [protected] - airline booking number: UFN65F) was ~€235.

The flight was canceled due to the war. Ryanair promises (?) to pay compensation in the amount of ~€167 .

I request to compensate the difference in the amount of ~€70.