Opodo

Booked a holiday in June 2023 and cancelled the same day. I booked the same holiday with someone else. Apparently I clicked a box to subscribe to a discounted rate. I've looked through emails. I don't see anything to say i subscribed to this offer. It seems even with the discount it must have been more expensive than elsewhere, since i booked elsewhere and travelled. It came to my attention because i was looking through my credit card transactions today. I don't use it often. 4 in 12 months.
I noticed i received a auto renewal transaction in July 2024. There is no way to cancel from there website. You have to phone them to do so. I have the email about cancellation of subscription for 2025 agreed on the phone today, so they have my email. I don't have anything about the subscription being set up in 2023 or to auto renew in 2024. Dodgy!

In May 2024 I booked 4 x multiple destination flights with Opodo. Two of the flights were never confirmed.

Opodo did not contact me to sort out the issue. Opodo kept my money.

When I contacted Opodo at the beginning of August they confirmed the flights were not confirmed and did not try to re-book them.

I re-booked the flights very easily with Expedia and received immediate confirmation.

I asked Opodo to cancel the flights they failed to boo and refund my money. Opodo said they would contact me within 24 hours.

Opodo have not contacted me and have not returned my money/.

I strongly advise everyone not to trust this company. You stand a good chance of having your holiday ruined and your money STOLEN!

I booked DXB MUM and have flight early morning tomorrow. The Airline reference number provided by Opodo is not valid on SpiceJet airline website. They book using group deals and donot share proper PNR details. This will surely create problem for check in at the airport. Opodo chat is useless and the contact numbers provided are wrong. There is no way to contact Opodo for help.

I had a discussion in dec 2024 with a representative from Opodo regarding wrongly autorenewal of a Opodo Prime account. We agreed and I was compensate with a voucher. But Opodo did not end my account in 2025 as agreed 2024. You took £99.99 from my account without my permission. Please pay back my money and end my account. Confirm to [protected]@embren.com

I found a request for payment on my Halifax account without me knowing
for prime Opodo
I have tried to phone them but keep going round in circles
I paid for a flight for my daughter and they have taken the card number from this without permission or contact fortunately I did not have the amount requested in the account and it was declined
The problem is when I pay money in they might take the money and I have no control to stop them

I contacted you on 19 December and told you to cancel my membership as I did not want it renewing.
You told me after a bit of a fight that you would not take payment and now I see that you have taken £77.11 from my account.
Please advise if you intend to repay this money before I seek legal action,
You have also sent me an email yesterday to say that my account has been cancelled and would I like to reopen this account.
Jill Lewis
jill.[protected]@btinternet.com

I bought a ticket through Opodo to travel from London to Shanghai on Air China. The airline had to cancel the ticket and did not offer an alternative solution.
Opodo did nothing to help me find an alternative journey. After spending over 2 hours on the phone with them, I asked them to cancel the flight and offer a refund.
10 days passed and I never heard back from them. I contacted the airline and asked them to cancel the flight, which they said had to be done by the agent. Again, I spent 1.5 hrs on the phone with Opodo and finally managed to speak to someone who said they would cancel the flight.
It has been another 10 days I still have no reply. I contacted Air China again (long distance call to China) and they indicated that the flight has been cancelled and the refund issued.
After another 57 minutes I finally managed to speak to someone at Opodo. They tell me that I now have to wait 30 days for the AIRLINE to refund the tickets, even though I have proof from the airline that the flights have been refunded already. Opodo refuse to return my money.

I booked a flight via Opodo online. I downloaded the App. I had no idea regarding any consent to being a Prime member. I received an email stating that I had saved €22 as a Prime member. As I had no idea of consenting to be a Prime member I did not react. I then received another email stating that my membership has been extended and, most worrying, Opodo has taken €99,00 out of my account. I have never agreed to any direct debit or SEPA or any authorisation that money can be automatically deducted from my account by this company. I have telephoned them and they stated I can cancel my membership but will not receive a refund. I can accept the increase of €22,00 for the flight as being a non Prime member but I cannot accept being an automatic Prime member or Opodo automatically deducting anything from my bank account.

Dear Opodo,

In 2022 I got a Opodo Prime membership. I cancelled it before two weeks had passed. For some reason that did not go through, and 1 year later I was charged a total of €137,96. I cancelled it again, and remember doing so. Today, another €84,36 has been charged for another year of Opodo Prime.

I cancelled it AGAIN today, and remember every screen I saw. You never sent me a confirmation by e-mail, also not today after cancelling. As I have never once used Opodo Prime, and have now cancelled it 3 times yet kept getting charged, I will ask you to refund me the total amount of €222,32.

I am now on hold with your customer service for the past 25 minutes, costing me another €1 per minute (outside EU).

Please refund my subscription costs as I have never used it and cancelled three times by now.

2024.12.17.- 2024.12.27. Oda-vissza repülőjegyeket foglaltam 4 főre Bangkok-Phuket. Folyamatosan emailt kapok tőlük, hogy megváltoztatják a repülési időpontokat és kínálnak alternatív időpontokat helyette, amiből választanom kellene de nem tudok. Nincs email cím amire válaszolnom kéne. Már kifizettem a repülőjegyeket. Nem tudok kapcsolatba lépni velük.

We recently had a deeply disappointing experience with IC Hotel in Antalya and the booking site Opodo. We booked our stay through Opodo from Europe, but when we arrived, we were denied entry simply because we were Iranian. This left us stranded with two young children, forcing us to stay outside for an entire day. Eventually, we had to book another hotel of lower quality at a higher price just to have a place to stay.

To make matters worse, neither IC Hotel nor Opodo is taking responsibility. Both companies are passing the blame back and forth, refusing to help or refund our money. This level of discrimination, neglect, and lack of accountability towards customers is incredibly disappointing.

If you’re considering booking with these companies, please be cautious. No family should have to endure such a negative experience.”

I have attempted to get in touch with Management in relation to an issue which has been going on for 3 weeks. I booked flights Edinburgh to London, which I had to change due to circumstances out with my control. The change process took 2 hours on chat and additionally 2 telephone calls, I have sent in a transcription of the chat which is full of duplications and errors. The calls were to approve monies which I had already approved. I have since requested over the last three weeks an amended invoice for the increased fare and I have yet to receive this, I keep getting the same email which says please wait a few more days, and each time it is resent it is the same original amount. I am therefore led to believe that the additional charges are fraudulent and I am seeking reimbursement of them from Opodo. £141 + £62, I require these to be refunded to me by return.