Opodo
Reviews and Complaints

In May 2024 I booked 4 x multiple destination flights with Opodo. Two of the flights were never confirmed.

Opodo did not contact me to sort out the issue. Opodo kept my money.

When I contacted Opodo at the beginning of August they confirmed the flights were not confirmed and did not try to re-book them.

I re-booked the flights very easily with Expedia and received immediate confirmation.

I asked Opodo to cancel the flights they failed to boo and refund my money. Opodo said they would contact me within 24 hours.

Opodo have not contacted me and have not returned my money/.

I strongly advise everyone not to trust this company. You stand a good chance of having your holiday ruined and your money STOLEN!

I booked DXB MUM and have flight early morning tomorrow. The Airline reference number provided by Opodo is not valid on SpiceJet airline website. They book using group deals and donot share proper PNR details. This will surely create problem for check in at the airport. Opodo chat is useless and the contact numbers provided are wrong. There is no way to contact Opodo for help.

I have attempted to get in touch with Management in relation to an issue which has been going on for 3 weeks. I booked flights Edinburgh to London, which I had to change due to circumstances out with my control. The change process took 2 hours on chat and additionally 2 telephone calls, I have sent in a transcription of the chat which is full of duplications and errors. The calls were to approve monies which I had already approved. I have since requested over the last three weeks an amended invoice for the increased fare and I have yet to receive this, I keep getting the same email which says please wait a few more days, and each time it is resent it is the same original amount. I am therefore led to believe that the additional charges are fraudulent and I am seeking reimbursement of them from Opodo. £141 + £62, I require these to be refunded to me by return.

i was charge for a yearly subscription with out any warning, i called straight away to be told its NO REFUNDABLE, i explained that i am going through a bit of a hard time finically at the moment and the gave me an offer of £25.00 and a flight voucher for £90.00 to be used with in a year, i explained that i was not able to book a flight as cannot afford to go away at the moment and was told a manager would call me but never happened.

no way to email them, have tried to call them back but have not had the chance to.

I feel that they should be able to give a refund as i call the day that it went out and was not sent an email to remind me that the subscription was going to come out which i would have cancelled,

hi my reservation number is [protected].

I had booked and paid for this ticket which includes premium tickets from Frankfirt to Johannesburg and also johannesburg back to frankfurt.

When i get my lufthansa ticket it only says premium economy back to frankfurt from johannesburg.

Guys at customer service say soory this was a spelling mistake on the frankfurk to johannesburg and it really is economy. but this is not what i booked and i have been charged a lot of money to fly now to south africa. My confirmation email from opodo clearly tells me frankfurt to johannesburg is premium economy, being told its a spelling mistake is really an easy way out.

In May 2022 I took out Opodo's fee one year trial which ended in May 2023. Unfortunately I wasn't quick enough to cancel the auto-renew subscription so I was charged £69.99 for the year 23/24 which is my fault. As soon as I realised, I cancelled the subscription and received an email dated 1st June 2023 to say the account had been deactivated. Imagine my shock when they took another £69.99 on 27th May 2024 for the year 24/25! A year after I cancelled the subscription! The company are not interested in my complaint and keep telling me they cannot issue me a refund. Absolutely dreadful way to run a company.

Hi

On March 28th I was billed £59.99 for some opodo membership. I believe I was billed last year as well. I have never used this service, have no recollection of signing up to it and have no need for it. I saw it last year, but cold not find who/ what the money was taken from and stopped searching and then missed it in my admin.

I should never have been billed and request a refund. I have never used or wanted this service.

Please contact me,

Sarah Scholes

[protected]

Dear Sir/Madam,

I've signed in my Opodo account to book a flight in 3rd Mar 2024, I was offered 'Free Prime Trial' thus have got discount a little more than £2 compare to other website, even though Opodo website claiming the discount was more than £62.

However, I got email in 4th Mar, claiming I've had used Opodo free prime trial before, thus I'm not qualified for its free trial anymore, so I've been charged for £69.99 for the Prime service, the price has been reduced to £44.99 after my complaint to the agent in Opodo.

This is completely ridiculous and I believe it's a cheating on Opodo side, since I've logged in with my email, at least it's proving the design fault in Opodo website.

I want my Opodo Prime account be cancelled and get total refund.

Kind regards,

Xidong

I want to complain about Opodo - they have charged me for a membership that I do not want or need, and are now saying that I should have cancelled the membership before the renewal date, and not on the renewal date and I cannot get a refund. The email does not detail this and in fact states that 'Your paid membership will start on 03-04-2024 at £ 59.99/year. Cancel anytime online or call [protected]. You can only ever have one Prime free trial.'

It does not state that they will deduct on the date of renewal and you cannot get a refund. When I called they offered me a £90 voucher for a flight, which I do not want or need, I just want the £59.99 refunded.

I have been charged twice for the service, once from my Westpac Account, and again from UK Santander Account (see attached images). This abuse needs to be stamped out. I want my membership terminated refunded to both accounts. The service provided has inflated prices that do not reflect reality. There is no email or contact details other than from the UK. When you are overseas this does not help. THIS IS FRAUD!

I booked a flight from Detroit to Faro. The flight had to be cancelled due to medical reasons. I paid the cancellation fee and have yet to receive my refund from you. This has been ongoing now for 6 weeks and the agent I am dealing with keeps giving weak excuses. He in my view is unreliable and if this is not resolved at the soonest opportunity I will take action to resolve this issue and go to the ombudsman. I will also put reviews on as many websites as possible. Expedia, trip adviser etc.

12 feb 24 - Detroit - Faro

3 mar 24 faro - detroit

Purchased flexible tickets on Opodo website which included baggage, Opodo confirmed the booking, but eastern airways are saying there is no baggage on this ticket when it is only a value ticket. I know I have paid for this ticket which included baggage, but between Opodo and eastern airways I'm not getting anywhere as they are both saying the opposite to each other an I am stuck in the middle with no baggage for my flight which I have had confirmation of from opodo.

On 16.12.2023 I purchased a ticket online in Switzerland for a flight PPN (Proserpine) to BNE (Brisbane) in Australia for 18.01.24. The cost was CHF 189.30, including seat and luggage extra fees. It is booked on my credit card as 'Opodo, Barcelona'

On 15.01.2024, I have a charge from 'Opodo Prime, BCN' for CHF 79.90. I made no further purchase with Opodo and therefore wish to see what I am charged for. I requested a receipt over the App and received nothing.

I did get the booking reminder per email on 15.01.24 and set up the App to check all details. I do not recall making any purchase on this date.

I would like proof on what this CHF 79.90 charge is on my credit card - an invoice copy or receipt. I believe it is an incorrect charge.

My name is Frederick Egyir-Croffet living in Bern, Switzerland. I was helping a friend Mr. Samuel Gyau to pay a fare and hotel to Thessaloniki, Greece through Opodo. I followed the payment procedure till everything went through but on the screen it was said the transactiion has not gone through. I was however astonished to find out that on 06.02.2024 CHF 502.18 for Opodo Barcelona and on 07.02.2024 CHF 93.68 has been charged on my Mastercard for the transaction which your site said has not gone through. Please do well to refund the said amounts to the account of the Mastercard.

Thank you

Frederick Egyir-Croffet

[protected]@hotmail.com

I bought an extra baggage and there was a confusion with KLM and wanted a proper invoice as exactly how it appeared when doing my purchase so I can send it to KLM as evidence! Sent you full email and the response is abysmal and I need you to deal with and stop stressing me! Your phone number +[protected] don’t work neither so give me the right number to call!