Monster Reservations Group
Reviews and Complaints

Be cautious with this US company. Their representative deceived us just to make a sale on one deal, and we ended up having to fight to get back $125. For a second deal, we paid 500 Canadian dollars for a package of four exclusive trips, which they were supposed to honor. A supervisor promised to send a cruise voucher from the USA to Canada, but it’s been 50 days, and now they have the nerve to call me and try to sell me another deal. When I asked about a refund, they told me their policies don’t allow it. I insisted on getting my money back, but the lady said she couldn’t help me and that there wasn’t much I could do since I don’t live in the United States. I felt completely taken advantage of by this company, and I believe I was robbed of 500 Canadian dollars. They are dishonest and untrustworthy, and until I receive my vouchers or a full refund, I will share my experience widely across North America and beyond to warn others about doing business with Monster Reservation Group.

I was told many things when buying the package.

I was promised all inclusive resorts for me and my family.

They asked for children's ages at time of signing up.

When I went to make a reservation, my 14 did not qualify as a child and I could not get into any of the family resorts we were promised due ot her age. (Sports Illustrated Resorts I found that weird)

Next I was told I would have taxes to pay at the time of the trip, to the resort, but actually had to pay them when making the reservation

Lastly I was told I would have to attend 1 90 minute push to buy into the time share. When making the first reservation, the salesman, Jackson C. told me the first day of my trip would be spent with this sales push. I responded that I was told the 90 minute deal was all that was required. Jackson C. chuckled and said, "Oh, that's after the first one"

I have tried to ask for money returned and just get offered more trips that I don't plan on making.

I'm thinking Better Business Bureau is my next stop.

I purchased a travel package with Booksi aka Monster Travel Reservations, to only be upset that every time I tried to book a hotel in different locations they tell me it's not available. I tried to ask for a refund since I can't get a booking at any of the locations they said they are contracted with. I live on limited income and I paid over $1200 usd that I scrimped and saved for. If anyone can help me get my money back I would greatly appreciate it.

I bought a travel package through Bookski ( I was billed and emailed from Monster Reservation Group). I called to schedule travel dates.. When I found out that there was a 50% "service fee, I told Daryl Dyson that I wanted to cancel. He responded with a counteroffer that I wasn't interested in and told him to cancel again. he agreed, but they ignored my request and emailed me with his original counteroffer. Now, he won't respond. Typical bait and switch shady travel offer. If it's too good to be true...

This company just called me and told me they were affiliated with Interval International and RCI and that I had not taken them up on some offer since before COVID. I let them talk and talk and they eventually came up that they would give me 8 trips, such as cruises, all-inclusive stays, and condos, and that with my previous credit and their friends and family discount, it would only cost me $950. They told me they had an A- BBB rating and had like a 4.9 rating on Google. While they were talking, I was checking sites and all I see are complaints about this company. I told the person that it seems like they are scamming people and they said, "How so?" I began to say, "No thank you, and please remove me from your call list", but the person hung up before I even got that out. Obviously, they are not a real company.

October 27, 2023

This company is under various names and uses multiple telephone number operates in the most deceptive way that I've ever seen a company operates. They list locations in three states and use various names to market vacation packages. U-travel is one such name. They also sells Travel protection insurance as a way to rip people off for additional money. In short, they are a time-share company, trying to get people to buy almost worthless timeshares around the country and the world. We learned this through the recent pandemic... these companies cannot be trusted. You are making a mistake by giving them your credit and debit card number and even if you catch on to them, you might lose a few dollars before you can stop their charges against your account. You will need a good lawyer and they do prey on the young and the elderly.

I am not sure why travel companies are allowed to be so deceptive, over the telephone and in sending email materials.

I initially had purchased 8 trips from them. I received a phone call and they said they were selling booking fees at a discount rate for the 8 trips. They charged me an additional $649 for the booking fees on the 8 trips, so I was told. I went today to book a trip and they told me that the $649 was for an additional 6 trips. I was sold booking fees for the initial 8 trips. I DO NOT NEED 6 more trips. I asked for a refund and they could not grant it. I spoke with a guy named Michael Peterson and he said he could not give me his supervisors # nor transfer me to them. I was sold something and they switched it to something else. DO NOT DEAL WITH THIS COMPANY!

Was suppose to refund all my money but did not, 16 bucks short. I canceled within your 7 day trial period but what a hassle Canvas the Rep was the worst person I ever had to deal with. What lies about fee's, deposits, hotels. Your 150 plus bucks to reserve the room does not go to the hotel but to monster res group. You do not get your deposit until after the presentation you have to go to. when I canceled Canvas the Rep. said I would not get my deposit back.

I was contacted by this vacation group and spoke with Zachary Goldverg? He promised all the things that are listed on this site and complained about. When I asked him about this he suggested told me to go to their website to look at the reviews and see how many were resolved. Thank you folks so much for this website and your reviews this helped me save my money and not be conned into buying this vacation scam!

Sincerely

Elisa Havranek

We booked a 4 day 3 night vacation at Calypso Cay. Michael, the customer service representative at Monster Reservations, could see that in our reservation, but the property switched us to Silver Lake without notification. Nothing can be done. Seriously? Switching locations of a vacation is kind of a big deal! What a great start to the vacation. Not. Really poor customer service. Buyer's remorse is setting in not to mention I am embarrassed as I have been recommending Monster Reservations to all my friends and family. Rectifying that now!

I have asked repeatedly for over an hour to speak to a supervisor or manager. Me. Chestnut refused to transfer my call, and kept repeating that he is the best person to help me. He told me throughout the over an hour call that there was no one else available to speak with me & that they had a very high call volume. I insisted many, many times to speak with another person & still he kept repeating the same things over and over again. As if he was reading from a script. When I asked to speak with Eli, who my daughter had spoken with previously for help, Mr, Chestnut informed me there was no such person. I told him I know that’s a lie, because we have spoken and gotten help from him multiple times. We are now an hour and eight minutes into the call and still have been asking to speak with another person.

Now we get all of these companies calling saying they are from the close out or expiring travel time. like 3-5 calls per day, they want an additional amount of money to keep the travel going.

then they say we need to pay a booking fee.

originally they said all we needed to do was call them and book it, now they want a booking fee. originally we were supposed to have it was not supposed to have an expiration date, now we get calls from a company to have more money to keep it from expiring.

I called the Monster Travel group and they were only to happy to take my money, saying could go to Cabo and stay at any on of several locations. I was upfront an told them I had traveled with them before, 11 years ago.

When I went to book I was told that I cannot stay where i want to and for that matter I pretty much cant go to Cabo unless i stay at some resort not near the beach. They say it is because I stayed at the Villa Del Palmar, part of the Villa group. All the properties are Villa Group!

They refuse to refund my money.

My experience with Monster has been non-stop lies and I don’t know how they have such great reviews.

When I first purchased a package, I was told I would go on 1 timeshare presentation, which was fine. After purchasing I began receiving non-stop phone calls trying to upgrade me to VIP. That was the first lie, there is NO VIP. They told me I would never have to go on another presentation, no fees for booking (resorts included), it would cover transfer cost, insurance, a special # so I would get through faster when I called (the white glove experience) ETC. All of it a lie! Be very careful when talking to them and ask for an email. Have them send while you are on the phone with the exact details!

So what I discovered is they actually charged me for another package, My email did not say that it said an UPGRADE. I called and spoke to Marlon she was helpful she told me know it was for more vacations, but also VIP. She did get me a partial refund, which was great, but I still thought I was getting NO presentation, no fees for booking (resorts included), it would cover transfer cost, insurance (the white glove experience) ETC. I went to make a reservation and there was once again a presentation. This time they said it was where I was going that I must do one. After 3 phone calls later I found this was not true, the reason I was going on another presentation was because I purchased another package, which I did not it was an UPGRADE. So not only was the information false I had just spent another 6 hours of my time wasted. I talked to another knowledgeable person. Christina and she really did try to fix my problem but it was to soon to my booking. She went above and beyond doing what she could to make me happy, but short of a refund I wasn’t going to be happy because I no longer trust this company or what any of the representatives say. While she tried to do more, she went to a supervisor named BREE and this supervisor instead of helping, she threatens to cancel my trip if I left a bad review. I was blown away! The professionalism and customer service these days is beyond unprofessional