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1.1 41 Reviews

Monster Reservations Group Complaints Summary

1 Resolved
39 Unresolved
Our verdict: If considering services from Monster Reservations Group with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Monster Reservations Group reviews & complaints 41

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Newest Monster Reservations Group reviews & complaints

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5:36 pm EST
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Monster Reservations Group Bait and Switch is the name of the game here

I was told many things when buying the package.

I was promised all inclusive resorts for me and my family.

They asked for children's ages at time of signing up.

When I went to make a reservation, my 14 did not qualify as a child and I could not get into any of the family resorts we were promised due ot her age. (Sports Illustrated Resorts I found that weird)

Next I was told I would have taxes to pay at the time of the trip, to the resort, but actually had to pay them when making the reservation

Lastly I was told I would have to attend 1 90 minute push to buy into the time share. When making the first reservation, the salesman, Jackson C. told me the first day of my trip would be spent with this sales push. I responded that I was told the 90 minute deal was all that was required. Jackson C. chuckled and said, "Oh, that's after the first one"

I have tried to ask for money returned and just get offered more trips that I don't plan on making.

I'm thinking Better Business Bureau is my next stop.

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9:05 pm EST
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Monster Reservations Group - Trip

I was fraudulently induced into purchasing a trip package from them October 24, 2023 after reaching out to the company Booksi. The Monster RG representatives advised that I would be able to cancel anytime if I wasn't able to use the trip or if I wasn't satisfied. The representative also advised I would be able to use the trip whenever was convenient for me...

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5:58 pm EST
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Monster Reservations Group - Bad and scammy sales tactics

1-16-24 I get a telemarketing call from a sales girl in promotions department who is brand new as in 2 days new and she got me to book a refundable vacation stay for an extra day in middle of nowhere promising that I will be able to cancel and reschedule it without any additional fees since I already have the white glove service on my package from previou...

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12:21 pm EST
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Monster Reservations Group Travel

I bought a travel package through Bookski ( I was billed and emailed from Monster Reservation Group). I called to schedule travel dates.. When I found out that there was a 50% "service fee, I told Daryl Dyson that I wanted to cancel. He responded with a counteroffer that I wasn't interested in and told him to cancel again. he agreed, but they ignored my request and emailed me with his original counteroffer. Now, he won't respond. Typical bait and switch shady travel offer. If it's too good to be true...

Claimed loss: $500

Desired outcome: Refund

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4:08 pm EST
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Monster Reservations Group Solicitation call

This company just called me and told me they were affiliated with Interval International and RCI and that I had not taken them up on some offer since before COVID. I let them talk and talk and they eventually came up that they would give me 8 trips, such as cruises, all-inclusive stays, and condos, and that with my previous credit and their friends and family discount, it would only cost me $950. They told me they had an A- BBB rating and had like a 4.9 rating on Google. While they were talking, I was checking sites and all I see are complaints about this company. I told the person that it seems like they are scamming people and they said, "How so?" I began to say, "No thank you, and please remove me from your call list", but the person hung up before I even got that out. Obviously, they are not a real company.

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7:43 pm EDT

Monster Reservations Group Travel packages

October 27, 2023

This company is under various names and uses multiple telephone number operates in the most deceptive way that I've ever seen a company operates. They list locations in three states and use various names to market vacation packages. U-travel is one such name. They also sells Travel protection insurance as a way to rip people off for additional money. In short, they are a time-share company, trying to get people to buy almost worthless timeshares around the country and the world. We learned this through the recent pandemic... these companies cannot be trusted. You are making a mistake by giving them your credit and debit card number and even if you catch on to them, you might lose a few dollars before you can stop their charges against your account. You will need a good lawyer and they do prey on the young and the elderly.

I am not sure why travel companies are allowed to be so deceptive, over the telephone and in sending email materials.

Claimed loss: So far... at least $1616.64

Desired outcome: Refund of all my money

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6:09 pm EDT

Monster Reservations Group sold a bill of goods

I initially had purchased 8 trips from them. I received a phone call and they said they were selling booking fees at a discount rate for the 8 trips. They charged me an additional $649 for the booking fees on the 8 trips, so I was told. I went today to book a trip and they told me that the $649 was for an additional 6 trips. I was sold booking fees for the initial 8 trips. I DO NOT NEED 6 more trips. I asked for a refund and they could not grant it. I spoke with a guy named Michael Peterson and he said he could not give me his supervisors # nor transfer me to them. I was sold something and they switched it to something else. DO NOT DEAL WITH THIS COMPANY!

Claimed loss: $649

Desired outcome: Be refunded the $649 or apply the $649 to booking fees on the initial 8 trips I already have. I was told the $649 would cover booking fees on the initial 8 trips.

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12:51 am EDT
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Monster Reservations Group Customer sevice rep canvas.

Was suppose to refund all my money but did not, 16 bucks short. I canceled within your 7 day trial period but what a hassle Canvas the Rep was the worst person I ever had to deal with. What lies about fee's, deposits, hotels. Your 150 plus bucks to reserve the room does not go to the hotel but to monster res group. You do not get your deposit until after the presentation you have to go to. when I canceled Canvas the Rep. said I would not get my deposit back.

Desired outcome: I want my additional 16 bucks refund

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11:21 am EDT
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Monster Reservations Group - Vacation package reservation

The Booksi.com (aka Monster Reservation Group) has charged me total amount of $1,071.24 so far ($648.83 for initial reservation for the hotel package and $422.41 for resort fees + taxes, which were not explained on their advertisement). We have not received any invoice or receipt for the resort fees + taxes. We purchased the Wyndham Grand Cancun All...

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12:23 pm EDT
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Monster Reservations Group - Fake travel offer

I was scrolling through Facebook, saw an ad for a Myrtle Beach vacation and clicked to read more. I was required to input contact information before continuing, which I assumed was for solicitation purposes. To get an idea on the prices, I clicked to view vacation options. My credit card is on file to auto fill, but I didn’t realize this would complete a...

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7:06 am EDT

Monster Reservations Group Formal complaint against monster reservations group - urgent request for resolution.

Subject:

Formal Complaint Against "Monster Reservations Group" - Additional Charge of $271.41 (on top of $349) after recent vacation booking. Urgently Seeking REFUND of $271.41.

I am writing to formally register a complaint against Monster Reservations Group regarding a deeply unsettling experience I had yesterday on August 31, 2023. After putting pressure on me and during a recent booking with this company, an unexpected charge of $271.41 was levied on my account (in addition to the original charge of $349 when I bought their vacation package). What compounded my frustration was the fact that I attempted to cancel the reservation merely three hours after making it, but was met with a categorical refusal by Monster Reservations Group's customer service. This refusal to accommodate a reasonable cancellation request stands in stark contrast to industry standards, where consumers are typically granted a "cooling-off period of 3-days" for reconsideration.

I implore the Complaints Board to intervene and facilitate a resolution to this matter promptly. It is imperative that Monster Reservations Group not only refunds the unjust charge of $271.41 but also reconsider their approach to managing their financial obligations, such as timeshare lawsuits. Shifting this financial burden onto their customers is an unfair and unsustainable practice, I believe that Monster Reservations Group should seek alternative means to fulfill their financial obligations without further pressuring their clients.

By taking action on my behalf, the Complaints Board can help ensure that Monster Reservations Group adheres to ethical business practices, alleviates the undue burden placed on its customers, and maintains transparency and fairness in its operations. I kindly request that the Complaints Board acknowledge receipt of this complaint and keep me informed of the progress towards achieving a satisfactory resolution.

I appreciate your attention to this issue, and I trust that your intervention will contribute to a swift and equitable resolution that restores my confidence in Monster Reservations Group.

Desired outcome: I'm asking Monster Reservations Group to immediately cancel or refund back to my account the additional recent charge of $271.41 as a matter of justice and customer satisfaction.

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12:53 pm EDT
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Monster Reservations Group Zachary Goldverg

I was contacted by this vacation group and spoke with Zachary Goldverg? He promised all the things that are listed on this site and complained about. When I asked him about this he suggested told me to go to their website to look at the reviews and see how many were resolved. Thank you folks so much for this website and your reviews this helped me save my money and not be conned into buying this vacation scam!

Sincerely

Elisa Havranek

Desired outcome: I hope more folks google this company and complaints before they purchase.

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5:23 pm EDT
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Monster Reservations Group Vacation

We booked a 4 day 3 night vacation at Calypso Cay. Michael, the customer service representative at Monster Reservations, could see that in our reservation, but the property switched us to Silver Lake without notification. Nothing can be done. Seriously? Switching locations of a vacation is kind of a big deal! What a great start to the vacation. Not. Really poor customer service. Buyer's remorse is setting in not to mention I am embarrassed as I have been recommending Monster Reservations to all my friends and family. Rectifying that now!

Desired outcome: I desire a refund. This is not the vacation I booked.

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3:28 pm EDT
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Monster Reservations Group Customer service representative Tory Chestnut

I have asked repeatedly for over an hour to speak to a supervisor or manager. Me. Chestnut refused to transfer my call, and kept repeating that he is the best person to help me. He told me throughout the over an hour call that there was no one else available to speak with me & that they had a very high call volume. I insisted many, many times to speak with another person & still he kept repeating the same things over and over again. As if he was reading from a script. When I asked to speak with Eli, who my daughter had spoken with previously for help, Mr, Chestnut informed me there was no such person. I told him I know that’s a lie, because we have spoken and gotten help from him multiple times. We are now an hour and eight minutes into the call and still have been asking to speak with another person.

Desired outcome: I’m trying to get my money refunded for the white glove service.

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5:19 pm EDT

Monster Reservations Group when we purchased the program it was supposed to not have an expiration date

Now we get all of these companies calling saying they are from the close out or expiring travel time. like 3-5 calls per day, they want an additional amount of money to keep the travel going.

then they say we need to pay a booking fee.

originally they said all we needed to do was call them and book it, now they want a booking fee. originally we were supposed to have it was not supposed to have an expiration date, now we get calls from a company to have more money to keep it from expiring.

Desired outcome: stop calling us, and honor what we they said in other words, they need to book it for already fee paid

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3:13 pm EDT
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Monster Reservations Group Bait and Switch

I called the Monster Travel group and they were only to happy to take my money, saying could go to Cabo and stay at any on of several locations. I was upfront an told them I had traveled with them before, 11 years ago.

When I went to book I was told that I cannot stay where i want to and for that matter I pretty much cant go to Cabo unless i stay at some resort not near the beach. They say it is because I stayed at the Villa Del Palmar, part of the Villa group. All the properties are Villa Group!

They refuse to refund my money.

Desired outcome: Please either book me at a resort or refund my money.

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LadiDTA
Philadelphia, US
Aug 22, 2023 9:59 am EDT

I've been trying to reschedule my reservations for a week because of a death in my family and because of personal issues, they refused and said I would lose my deposit and refused to allow me to speak with a supervisor when I called multiple times. They are a scam and a full fraud.

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9:19 am EDT

Monster Reservations Group Liars an scams

My experience with Monster has been non-stop lies and I don’t know how they have such great reviews.

When I first purchased a package, I was told I would go on 1 timeshare presentation, which was fine. After purchasing I began receiving non-stop phone calls trying to upgrade me to VIP. That was the first lie, there is NO VIP. They told me I would never have to go on another presentation, no fees for booking (resorts included), it would cover transfer cost, insurance, a special # so I would get through faster when I called (the white glove experience) ETC. All of it a lie! Be very careful when talking to them and ask for an email. Have them send while you are on the phone with the exact details!

So what I discovered is they actually charged me for another package, My email did not say that it said an UPGRADE. I called and spoke to Marlon she was helpful she told me know it was for more vacations, but also VIP. She did get me a partial refund, which was great, but I still thought I was getting NO presentation, no fees for booking (resorts included), it would cover transfer cost, insurance (the white glove experience) ETC. I went to make a reservation and there was once again a presentation. This time they said it was where I was going that I must do one. After 3 phone calls later I found this was not true, the reason I was going on another presentation was because I purchased another package, which I did not it was an UPGRADE. So not only was the information false I had just spent another 6 hours of my time wasted. I talked to another knowledgeable person. Christina and she really did try to fix my problem but it was to soon to my booking. She went above and beyond doing what she could to make me happy, but short of a refund I wasn’t going to be happy because I no longer trust this company or what any of the representatives say. While she tried to do more, she went to a supervisor named BREE and this supervisor instead of helping, she threatens to cancel my trip if I left a bad review. I was blown away! The professionalism and customer service these days is beyond unprofessional

Desired outcome: My Money back would be awesome all of it

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Bridget Zalewski
, US
Jan 06, 2024 12:02 pm EST
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I had a very similar experience! They are absolutely awful and do nothing but LIE to you. It is insane how they have such great reviews... I have all these trips but have to sit through all these sales pitches and pay a ton of fees to do each one of them. It is so disappointing.

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11:57 am EDT

Monster Reservations Group Service

Well, where do I start. The agents are not trained properly. When I booked, I was told that I can use my passport because I will not have a valid driver license. Now that's not true, I spent an hour on the phone with an agent because of their blunder funds paid or not refundable. So, well I was promised I would get to keep mt white glove guess what LIE. I was promised that I would get an extra vacation that I can make arrangement online LIE. To me this company needs to be closed. Run do not book with them or else you will be left holding the bag. You will not be the winner believe me you will be the loser. Guess what I recorded my conversation.

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11:27 am EDT
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Monster Reservations Group Vacation packages

Don't do it! You have to sit through a timeshare sales presentation for every vacation you go on, in order to get the discount that monster promises you. That is the only way monster gets paid for you going on these vacations. You get put in crappy rooms because they are their marketing rooms. We were lied to and told you don't have to go to a sales presentation but you do. We had to sit through almost a 3 hour presentation with our small children and got badgered for them to get us to sign up for their timeshare. It was awful. Do not sign up unless you are ok with this. The only way you don't have to sit through a presentation is to book one of their properties. Then you have to pay at least a $300-$500 cleaning fee along with taxes as well.

The sales agent who sold the package to us told my wife directly, after she specifically had asked, that you do not have to attend presentations. When calling guest services they told her that they are sorry the sales agent mislead us but we signed off and it was included in the paperwork. This paperwork that was given after you paid for the package. No refunds whatsoever. They do not give you all the details over the phone.

Desired outcome: Refund

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Destiny Mayer
, US
Sep 16, 2023 11:52 pm EDT

I've been told that by several people. What happens when you give the vacation away. Let's start a class action suit because I was told the same thing.

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10:39 am EDT
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Monster Reservations Group holiday reservation

My experience with Monster Reservation Company was nothing short of a scam. The reservation process turned into a nightmare due to the deceptive practices of their agents. I had planned a family trip to Myrtle Beach for five people, but the agent misled me by stating that the reservation was only for four individuals. However, she claimed to have a solution: if I booked a reservation for another location like Orlando, I could later transfer the accommodation to Myrtle Beach and include all six people. Of course, this came at an additional cost of $99 on top of the $150 final price.

Skeptical but hopeful, I asked the agent if this transfer option was guaranteed. She confidently assured me that it was indeed possible. Relying on her word, I proceeded to make the payment of $260. However, when I called two days later to initiate the transfer to Myrtle Beach, I was shocked to hear that it couldn't be done. Not only would I lose the $99 insurance fee, but I would also need to pay another $99 if I wanted to change the time or location to avoid losing my initial $150.

To make matters worse, the agent had also deceived me regarding the location of the alternative destination. I was told there would be a nearby beach in Orlando, but in reality, the closest beach was a 25-minute drive away, and it was merely a lake infested with alligators. When I tried to address these issues with Monster Reservation Company, they showed no remorse and seemed content with their deceptive practices.

Upon speaking with a supervisor, I was informed that I couldn't prove the conversation had taken place or dispute the matter with my bank. Apparently, the company only records the agreement to pay and go to the chosen location, conveniently neglecting to document the preceding discussions.

In conclusion, my encounter with Monster Reservation Company was an utter disaster. Their agents deceived me at every turn, promising transfer options and misrepresenting the locations. The company's lack of accountability and refusal to address the issue left me feeling scammed and cheated. I strongly advise against using Monster Reservation Company, as they seem to have no qualms about deceiving unsuspecting customers for their own gain

Desired outcome: get a refund of my money 26 dollars . i donot want to travel with them as i am expecting more distrustful and cheating

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Monster Reservations Group contacts

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+1 (844) 648-2229

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