Monster Reservations Group’s earns a 1.2-star rating from 43 reviews, showing that the majority of travelers are dissatisfied with booking experience.
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Bait and Switch is the name of the game here
I was told many things when buying the package.
I was promised all inclusive resorts for me and my family.
They asked for children's ages at time of signing up.
When I went to make a reservation, my 14 did not qualify as a child and I could not get into any of the family resorts we were promised due ot her age. (Sports Illustrated Resorts I found that weird)
Next I was told I would have taxes to pay at the time of the trip, to the resort, but actually had to pay them when making the reservation
Lastly I was told I would have to attend 1 90 minute push to buy into the time share. When making the first reservation, the salesman, Jackson C. told me the first day of my trip would be spent with this sales push. I responded that I was told the 90 minute deal was all that was required. Jackson C. chuckled and said, "Oh, that's after the first one"
I have tried to ask for money returned and just get offered more trips that I don't plan on making.
I'm thinking Better Business Bureau is my next stop.
Recommendation: Dont do it!!!!!!!
Monster Reservations Group Complaints 42
Customer service/support
This is by far the worst company I have ever dealt with, They never tell you the same thing twice, they have multiple phone numbers so you dont know who you are talking with. On 7.2 I called what I thought was Monster Reservations to book a trip against the 3 that I had purchased as a package 2023. The rep was very patient and helped me with the...
Read full review of Monster Reservations GroupMonster Travel Reservation
I purchased a travel package with Booksi aka Monster Travel Reservations, to only be upset that every time I tried to book a hotel in different locations they tell me it's not available. I tried to ask for a refund since I can't get a booking at any of the locations they said they are contracted with. I live on limited income and I paid over $1200 usd that I scrimped and saved for. If anyone can help me get my money back I would greatly appreciate it.
Claimed loss: $1200
Desired outcome: Refund my money
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Trip
I was fraudulently induced into purchasing a trip package from them October 24, 2023 after reaching out to the company Booksi. The Monster RG representatives advised that I would be able to cancel anytime if I wasn't able to use the trip or if I wasn't satisfied. The representative also advised I would be able to use the trip whenever was convenient for me...
Read full review of Monster Reservations GroupIs Monster Reservations Group Legit?
Monster Reservations Group earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Monsterrg.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Monsterrg.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a monsterrg.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
According to our analysis, Monster Reservations Group appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
Several positive reviews for Monster Reservations Group have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
However ComplaintsBoard has detected that:
- While Monster Reservations Group has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 42 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
Bad and scammy sales tactics
1-16-24 I get a telemarketing call from a sales girl in promotions department who is brand new as in 2 days new and she got me to book a refundable vacation stay for an extra day in middle of nowhere promising that I will be able to cancel and reschedule it without any additional fees since I already have the white glove service on my package from previou...
Read full review of Monster Reservations GroupTravel
I bought a travel package through Bookski ( I was billed and emailed from Monster Reservation Group). I called to schedule travel dates.. When I found out that there was a 50% "service fee, I told Daryl Dyson that I wanted to cancel. He responded with a counteroffer that I wasn't interested in and told him to cancel again. he agreed, but they ignored my request and emailed me with his original counteroffer. Now, he won't respond. Typical bait and switch shady travel offer. If it's too good to be true...
Claimed loss: $500
Desired outcome: Refund
Solicitation call
This company just called me and told me they were affiliated with Interval International and RCI and that I had not taken them up on some offer since before COVID. I let them talk and talk and they eventually came up that they would give me 8 trips, such as cruises, all-inclusive stays, and condos, and that with my previous credit and their friends and family discount, it would only cost me $950. They told me they had an A- BBB rating and had like a 4.9 rating on Google. While they were talking, I was checking sites and all I see are complaints about this company. I told the person that it seems like they are scamming people and they said, "How so?" I began to say, "No thank you, and please remove me from your call list", but the person hung up before I even got that out. Obviously, they are not a real company.
Travel packages
October 27, 2023
This company is under various names and uses multiple telephone number operates in the most deceptive way that I've ever seen a company operates. They list locations in three states and use various names to market vacation packages. U-travel is one such name. They also sells Travel protection insurance as a way to rip people off for additional money. In short, they are a time-share company, trying to get people to buy almost worthless timeshares around the country and the world. We learned this through the recent pandemic... these companies cannot be trusted. You are making a mistake by giving them your credit and debit card number and even if you catch on to them, you might lose a few dollars before you can stop their charges against your account. You will need a good lawyer and they do prey on the young and the elderly.
I am not sure why travel companies are allowed to be so deceptive, over the telephone and in sending email materials.
Claimed loss: So far... at least $1616.64
Desired outcome: Refund of all my money
sold a bill of goods
I initially had purchased 8 trips from them. I received a phone call and they said they were selling booking fees at a discount rate for the 8 trips. They charged me an additional $649 for the booking fees on the 8 trips, so I was told. I went today to book a trip and they told me that the $649 was for an additional 6 trips. I was sold booking fees for the initial 8 trips. I DO NOT NEED 6 more trips. I asked for a refund and they could not grant it. I spoke with a guy named Michael Peterson and he said he could not give me his supervisors # nor transfer me to them. I was sold something and they switched it to something else. DO NOT DEAL WITH THIS COMPANY!
Claimed loss: $649
Desired outcome: Be refunded the $649 or apply the $649 to booking fees on the initial 8 trips I already have. I was told the $649 would cover booking fees on the initial 8 trips.
Customer sevice rep canvas.
Was suppose to refund all my money but did not, 16 bucks short. I canceled within your 7 day trial period but what a hassle Canvas the Rep was the worst person I ever had to deal with. What lies about fee's, deposits, hotels. Your 150 plus bucks to reserve the room does not go to the hotel but to monster res group. You do not get your deposit until after the presentation you have to go to. when I canceled Canvas the Rep. said I would not get my deposit back.
Desired outcome: I want my additional 16 bucks refund
Vacation package reservation
The Booksi.com (aka Monster Reservation Group) has charged me total amount of $1,071.24 so far ($648.83 for initial reservation for the hotel package and $422.41 for resort fees + taxes, which were not explained on their advertisement). We have not received any invoice or receipt for the resort fees + taxes. We purchased the Wyndham Grand Cancun All...
Read full review of Monster Reservations Group and 1 commentFake travel offer
I was scrolling through Facebook, saw an ad for a Myrtle Beach vacation and clicked to read more. I was required to input contact information before continuing, which I assumed was for solicitation purposes. To get an idea on the prices, I clicked to view vacation options. My credit card is on file to auto fill, but I didn’t realize this would complete a...
Read full review of Monster Reservations GroupFormal complaint against monster reservations group - urgent request for resolution.
Subject: Formal Complaint Against "Monster Reservations Group" - Additional Charge of $271.41 (on top of $349) after recent vacation booking. Urgently Seeking REFUND of $271.41. I am writing to formally register a complaint against Monster Reservations Group regarding a deeply unsettling experience I had yesterday on August 31, 2023. After putting...
Read full review of Monster Reservations GroupZachary Goldverg
I was contacted by this vacation group and spoke with Zachary Goldverg? He promised all the things that are listed on this site and complained about. When I asked him about this he suggested told me to go to their website to look at the reviews and see how many were resolved. Thank you folks so much for this website and your reviews this helped me save my money and not be conned into buying this vacation scam!
Sincerely
Elisa Havranek
Desired outcome: I hope more folks google this company and complaints before they purchase.
Vacation
We booked a 4 day 3 night vacation at Calypso Cay. Michael, the customer service representative at Monster Reservations, could see that in our reservation, but the property switched us to Silver Lake without notification. Nothing can be done. Seriously? Switching locations of a vacation is kind of a big deal! What a great start to the vacation. Not. Really poor customer service. Buyer's remorse is setting in not to mention I am embarrassed as I have been recommending Monster Reservations to all my friends and family. Rectifying that now!
Desired outcome: I desire a refund. This is not the vacation I booked.
Customer service representative Tory Chestnut
I have asked repeatedly for over an hour to speak to a supervisor or manager. Me. Chestnut refused to transfer my call, and kept repeating that he is the best person to help me. He told me throughout the over an hour call that there was no one else available to speak with me & that they had a very high call volume. I insisted many, many times to speak with another person & still he kept repeating the same things over and over again. As if he was reading from a script. When I asked to speak with Eli, who my daughter had spoken with previously for help, Mr, Chestnut informed me there was no such person. I told him I know that’s a lie, because we have spoken and gotten help from him multiple times. We are now an hour and eight minutes into the call and still have been asking to speak with another person.
Desired outcome: I’m trying to get my money refunded for the white glove service.
when we purchased the program it was supposed to not have an expiration date
Now we get all of these companies calling saying they are from the close out or expiring travel time. like 3-5 calls per day, they want an additional amount of money to keep the travel going.
then they say we need to pay a booking fee.
originally they said all we needed to do was call them and book it, now they want a booking fee. originally we were supposed to have it was not supposed to have an expiration date, now we get calls from a company to have more money to keep it from expiring.
Desired outcome: stop calling us, and honor what we they said in other words, they need to book it for already fee paid
Bait and Switch
I called the Monster Travel group and they were only to happy to take my money, saying could go to Cabo and stay at any on of several locations. I was upfront an told them I had traveled with them before, 11 years ago.
When I went to book I was told that I cannot stay where i want to and for that matter I pretty much cant go to Cabo unless i stay at some resort not near the beach. They say it is because I stayed at the Villa Del Palmar, part of the Villa group. All the properties are Villa Group!
They refuse to refund my money.
Desired outcome: Please either book me at a resort or refund my money.
I've been trying to reschedule my reservations for a week because of a death in my family and because of personal issues, they refused and said I would lose my deposit and refused to allow me to speak with a supervisor when I called multiple times. They are a scam and a full fraud.
Liars an scams
My experience with Monster has been non-stop lies and I don’t know how they have such great reviews.
When I first purchased a package, I was told I would go on 1 timeshare presentation, which was fine. After purchasing I began receiving non-stop phone calls trying to upgrade me to VIP. That was the first lie, there is NO VIP. They told me I would never have to go on another presentation, no fees for booking (resorts included), it would cover transfer cost, insurance, a special # so I would get through faster when I called (the white glove experience) ETC. All of it a lie! Be very careful when talking to them and ask for an email. Have them send while you are on the phone with the exact details!
So what I discovered is they actually charged me for another package, My email did not say that it said an UPGRADE. I called and spoke to Marlon she was helpful she told me know it was for more vacations, but also VIP. She did get me a partial refund, which was great, but I still thought I was getting NO presentation, no fees for booking (resorts included), it would cover transfer cost, insurance (the white glove experience) ETC. I went to make a reservation and there was once again a presentation. This time they said it was where I was going that I must do one. After 3 phone calls later I found this was not true, the reason I was going on another presentation was because I purchased another package, which I did not it was an UPGRADE. So not only was the information false I had just spent another 6 hours of my time wasted. I talked to another knowledgeable person. Christina and she really did try to fix my problem but it was to soon to my booking. She went above and beyond doing what she could to make me happy, but short of a refund I wasn’t going to be happy because I no longer trust this company or what any of the representatives say. While she tried to do more, she went to a supervisor named BREE and this supervisor instead of helping, she threatens to cancel my trip if I left a bad review. I was blown away! The professionalism and customer service these days is beyond unprofessional
Desired outcome: My Money back would be awesome all of it
I had a very similar experience! They are absolutely awful and do nothing but LIE to you. It is insane how they have such great reviews... I have all these trips but have to sit through all these sales pitches and pay a ton of fees to do each one of them. It is so disappointing.
Service
Well, where do I start. The agents are not trained properly. When I booked, I was told that I can use my passport because I will not have a valid driver license. Now that's not true, I spent an hour on the phone with an agent because of their blunder funds paid or not refundable. So, well I was promised I would get to keep mt white glove guess what LIE. I was promised that I would get an extra vacation that I can make arrangement online LIE. To me this company needs to be closed. Run do not book with them or else you will be left holding the bag. You will not be the winner believe me you will be the loser. Guess what I recorded my conversation.
Vacation packages
Don't do it! You have to sit through a timeshare sales presentation for every vacation you go on, in order to get the discount that monster promises you. That is the only way monster gets paid for you going on these vacations. You get put in crappy rooms because they are their marketing rooms. We were lied to and told you don't have to go to a sales presentation but you do. We had to sit through almost a 3 hour presentation with our small children and got badgered for them to get us to sign up for their timeshare. It was awful. Do not sign up unless you are ok with this. The only way you don't have to sit through a presentation is to book one of their properties. Then you have to pay at least a $300-$500 cleaning fee along with taxes as well.
The sales agent who sold the package to us told my wife directly, after she specifically had asked, that you do not have to attend presentations. When calling guest services they told her that they are sorry the sales agent mislead us but we signed off and it was included in the paperwork. This paperwork that was given after you paid for the package. No refunds whatsoever. They do not give you all the details over the phone.
Desired outcome: Refund
I've been told that by several people. What happens when you give the vacation away. Let's start a class action suit because I was told the same thing.
Overview of Monster Reservations Group complaint handling
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Monster Reservations Group Contacts
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Monster Reservations Group phone numbers+1 (844) 648-2229+1 (844) 648-2229Click up if you have successfully reached Monster Reservations Group by calling +1 (844) 648-2229 phone number 0 0 users reported that they have successfully reached Monster Reservations Group by calling +1 (844) 648-2229 phone number Click down if you have unsuccessfully reached Monster Reservations Group by calling +1 (844) 648-2229 phone number 0 0 users reported that they have UNsuccessfully reached Monster Reservations Group by calling +1 (844) 648-2229 phone number
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Monster Reservations Group emailssupport@monsterrg.com100%Confidence score: 100%Support
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Monster Reservations Group address4503 Socastee Blvd Unit C, Myrtle Beach, South Carolina, 29588, United States
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Monster Reservations Group social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 25, 2024
Most discussed Monster Reservations Group complaints
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