Monster Reservations Group
Reviews and Complaints

Be cautious with this US company. Their representative deceived us just to make a sale on one deal, and we ended up having to fight to get back $125. For a second deal, we paid 500 Canadian dollars for a package of four exclusive trips, which they were supposed to honor. A supervisor promised to send a cruise voucher from the USA to Canada, but it’s been 50 days, and now they have the nerve to call me and try to sell me another deal. When I asked about a refund, they told me their policies don’t allow it. I insisted on getting my money back, but the lady said she couldn’t help me and that there wasn’t much I could do since I don’t live in the United States. I felt completely taken advantage of by this company, and I believe I was robbed of 500 Canadian dollars. They are dishonest and untrustworthy, and until I receive my vouchers or a full refund, I will share my experience widely across North America and beyond to warn others about doing business with Monster Reservation Group.

I had an absolutely horrible experience with Monster Reservation Group, and I want to warn others to stay far away from this company. What was supposed to be a celebration of my 10-year anniversary with my wife and kids turned into an infuriating nightmare.

On December 3, 2024, I was offered a 4-night, 5-day vacation package at the Country Inn & Suites by Radisson in Gatlinburg, TN for $298.66, with a promise to receive $150 back after attending a 2-hour timeshare presentation. I was told to wait 24 hours for a confirmation email before booking any flights or arrangements.

After 35 hours of silence, I had to call them myself. I spoke to someone named "Tank," who told me the reservation was actually for Pigeon Forge, not Gatlinburg. He also charged me $135.16 without my authorization using my credit card! Despite my objections, I had to wait until the next day to resolve this.

When I called back on December 5, Diana (the supervisor) assured me everything was confirmed and promised a refund for the unauthorized charge. She also guaranteed I’d receive my confirmation email that day. Fast forward to December 9—no confirmation email, no refund, and now I’m told Diana doesn’t work there anymore. Instead, I was given another guest services number where I had to start over again with someone named Ben Denton.

Ben assured me the refund was processed, but guess what? I checked my credit card and saw ANOTHER unauthorized pending charge for $135.16! Later that day, I got a call from Kyra Kreisler, who informed me my reservation was canceled altogether because they didn’t have availability for the tour.

So, after days of frustration, unauthorized charges, and empty promises, I have NO trip, NO confirmation, and my money is tied up. This company has caused nothing but stress and disappointment.

Monster Reservation Group is unprofessional, unethical, and untrustworthy. Do yourself a favor and avoid them at all costs. I am demanding all my money back and that my credit card information be removed from their system immediately.

🚩 DO NOT BOOK WITH THEM. 🚩

I was told many things when buying the package.

I was promised all inclusive resorts for me and my family.

They asked for children's ages at time of signing up.

When I went to make a reservation, my 14 did not qualify as a child and I could not get into any of the family resorts we were promised due ot her age. (Sports Illustrated Resorts I found that weird)

Next I was told I would have taxes to pay at the time of the trip, to the resort, but actually had to pay them when making the reservation

Lastly I was told I would have to attend 1 90 minute push to buy into the time share. When making the first reservation, the salesman, Jackson C. told me the first day of my trip would be spent with this sales push. I responded that I was told the 90 minute deal was all that was required. Jackson C. chuckled and said, "Oh, that's after the first one"

I have tried to ask for money returned and just get offered more trips that I don't plan on making.

I'm thinking Better Business Bureau is my next stop.

I purchased a vacation package in October 2024 for about $1,000, which included six trips and gold insurance for cancellations or rescheduling.

I booked a trip to New York and was first told I'd pay hotel taxes on arrival, but then was asked to pay upfront. When I tried to change the location within the allowed time, I was told I'd lose my $150 deposit, even though I was told I can change any trips w/o being charged as I paid 250$ for the "gold insurance".

Later, I booked a Europe trip and paid nearly $600 for resort fees and amenities in advance. But when I arrived, the resort asked me to pay another $150, unaware of what I’d already paid to Monster and told me they dont know anything and have nothing to do with that.

Every time I speak with someone, I get different information, charges, and policies. Unfortunately, I no longer feel confident using the remaining five trips and have essentially lost my $1,000.

I bought several packages, each promising multiple 5day/4night trips for up to 4 people, NO sales people, in any of these transactions, EVER mentioned that there would be additional costs to 'OPEN' any of the packages. When I finally was free to use any of the packages, they wanted an additional $400 (minimum) to $598 just to "OPEN' each of them.

This is by far the worst company I have ever dealt with, They never tell you the same thing twice, they have multiple phone numbers so you dont know who you are talking with. On 7.2 I called what I thought was Monster Reservations to book a trip against the 3 that I had purchased as a package 2023. The rep was very patient and helped me with the reservations for 2 destinations. He quoted an amount that he said would be charged to my credit card. When asked if there were any additional charges that I did not know about he said NO. My card was charged $500 above the prices quoted for each booking and member ship for an additional fee that I did not want or ask for. When asked if there were to be any additional charges at the destination he said only tax that would be 10-20 a night. I have nothing except the reservation, no receipt, no transcript of transaction which I find horrible business.

When I emailed the rep three times for some sort of communication on all of this I received no response. When I called for an explanation of the extra charges I was told something about hotel charges that I still dont understand.

The bottom line I was lied to. I want a detailed receipt for the money charged I have a transaction number of the transactions no idea how to reference. I am a senior that does not have money to throw away. I trusted and that trust was abused. Please someone address these concerns,

I purchased a travel package with Booksi aka Monster Travel Reservations, to only be upset that every time I tried to book a hotel in different locations they tell me it's not available. I tried to ask for a refund since I can't get a booking at any of the locations they said they are contracted with. I live on limited income and I paid over $1200 usd that I scrimped and saved for. If anyone can help me get my money back I would greatly appreciate it.

I was fraudulently induced into purchasing a trip package from them October 24, 2023 after reaching out to the company Booksi. The Monster RG representatives advised that I would be able to cancel anytime if I wasn't able to use the trip or if I wasn't satisfied. The representative also advised I would be able to use the trip whenever was convenient for me, not when it was available for them.

I called to find out why when I tried to schedule a trip I was told the hotel I purchased, Grand Oasis Cancun, wasn't available, but I could go to another hotel, that was less than desirable and during a time I was not able to travel. After going back and forth with Lorenzo, he then advised me that Monsterrg.com is where I would have to book, not Booksi, the company I originally spoke with and thought I was doing business with. Lorenzo then refused to allow me to speak with a supervisor, put me on hold for 20 minutes after telling another representative that "I just want to go home" to continue to refuse to provide me with his supervisors information as well as legal departments contact information. I advised that what he was telling me was not what I was told by the representatives prior to purchase, because if I had known what he was telling me, I would NOT have purchased anything from them! I demanded a refund of my money to which he stated that they have a 30-day refund policy and I wouldn't get a dime. Problem with that is that all those disclosures must be made PRIOR to any purchase, they weren't! I ahve reached out to the representatives that conned me via email and am awaiting their call. I will be filing with the TX AG, Federal Trade Commission, SEC, BBB, and other state/federal agencies. Consumer Fraud, Deceptive Trade Practices and Fraudulent inducement are not acceptable.

1-16-24

I get a telemarketing call from a sales girl in promotions department who is brand new as in 2 days new and she got me to book a refundable vacation stay for an extra day in middle of nowhere promising that I will be able to cancel and reschedule it without any additional fees since I already have the white glove service on my package from previous travel. This has been validated with additional triple check from the manager whom she asked that I can indeed reschedule my new vacation stay without any additional cost. I was very clear that I do not want to book the stay if I cannot reschedule it without additional fees.

Long and behold when I call to reschedule this vacation even within 24 hours the company refused to reschedule it without charging me $99 extra for the white glove service. You guys should not hire people that promise the world and make errors and commissions just to make a quick buck on commission and lose a customer. I still have $500 worth of travel package and who knows 40 days of travel with them that I am sure they will never agree to refund since they hold onto your payments for their dear life. I get you have employees to pay but this is a great way to lose business and customers. Extremely disappointing highly do not recommend. What a waste of time and money.

Very disappointing. Will never use this glorified travel agency ever again. Highly recommend you look elsewhere and save yourself a headache.

I bought a travel package through Bookski ( I was billed and emailed from Monster Reservation Group). I called to schedule travel dates.. When I found out that there was a 50% "service fee, I told Daryl Dyson that I wanted to cancel. He responded with a counteroffer that I wasn't interested in and told him to cancel again. he agreed, but they ignored my request and emailed me with his original counteroffer. Now, he won't respond. Typical bait and switch shady travel offer. If it's too good to be true...

This company just called me and told me they were affiliated with Interval International and RCI and that I had not taken them up on some offer since before COVID. I let them talk and talk and they eventually came up that they would give me 8 trips, such as cruises, all-inclusive stays, and condos, and that with my previous credit and their friends and family discount, it would only cost me $950. They told me they had an A- BBB rating and had like a 4.9 rating on Google. While they were talking, I was checking sites and all I see are complaints about this company. I told the person that it seems like they are scamming people and they said, "How so?" I began to say, "No thank you, and please remove me from your call list", but the person hung up before I even got that out. Obviously, they are not a real company.

October 27, 2023

This company is under various names and uses multiple telephone number operates in the most deceptive way that I've ever seen a company operates. They list locations in three states and use various names to market vacation packages. U-travel is one such name. They also sells Travel protection insurance as a way to rip people off for additional money. In short, they are a time-share company, trying to get people to buy almost worthless timeshares around the country and the world. We learned this through the recent pandemic... these companies cannot be trusted. You are making a mistake by giving them your credit and debit card number and even if you catch on to them, you might lose a few dollars before you can stop their charges against your account. You will need a good lawyer and they do prey on the young and the elderly.

I am not sure why travel companies are allowed to be so deceptive, over the telephone and in sending email materials.

I initially had purchased 8 trips from them. I received a phone call and they said they were selling booking fees at a discount rate for the 8 trips. They charged me an additional $649 for the booking fees on the 8 trips, so I was told. I went today to book a trip and they told me that the $649 was for an additional 6 trips. I was sold booking fees for the initial 8 trips. I DO NOT NEED 6 more trips. I asked for a refund and they could not grant it. I spoke with a guy named Michael Peterson and he said he could not give me his supervisors # nor transfer me to them. I was sold something and they switched it to something else. DO NOT DEAL WITH THIS COMPANY!

Was suppose to refund all my money but did not, 16 bucks short. I canceled within your 7 day trial period but what a hassle Canvas the Rep was the worst person I ever had to deal with. What lies about fee's, deposits, hotels. Your 150 plus bucks to reserve the room does not go to the hotel but to monster res group. You do not get your deposit until after the presentation you have to go to. when I canceled Canvas the Rep. said I would not get my deposit back.

The Booksi.com (aka Monster Reservation Group) has charged me total amount of $1,071.24 so far ($648.83 for initial reservation for the hotel package and $422.41 for resort fees + taxes, which were not explained on their advertisement). We have not received any invoice or receipt for the resort fees + taxes.

We purchased the Wyndham Grand Cancun All inclusive package and booked on their website for the trip based on dates marked as available on their booking calendar, however, the booking site redirected us to call their customer service for a final confirmation after we entered our credit card and personal information.

We called the customer service the next day in the morning but they said there were no rooms available at the Wyndham Grand Cancun hotel and offered us a Krystal Resort Cancun package instead, which is for $299 with an additional future travel package. They also asked us to pay resort fees but did not give us exact amount that we were supposed to pay in the call. Later I found they charged me $422.41 for the resort fees. According to their resort fee policy, a $33.95 per night resort fee due at the time of booking. It is 5 night hotel stay so we are not sure how they calculated the total amount of $422.41 for the resort fees.

We wanted to cancel the reservation and asked a full refund but they insisted we keep the Krystal hotel package and asked us to wait for 7 to 14 days for a final confirmation. We realized that the full refund must be requested within 7 days according to their refund policy.

The final hotel confirmation was delivered two days later the call, but the confirmation letter says "Resort fees & taxes will be collected by the resort at time of check-in" which was already charged to us without an invoice.

Their refund policy allows full refunds if requested within 7days of booking but they refuse to refund our money.

The phone number registering on our cell phones when the Booksi agents call is [protected], which is the main phone number for the Krystal Resort in Cancun.

I was scrolling through Facebook, saw an ad for a Myrtle Beach vacation and clicked to read more. I was required to input contact information before continuing, which I assumed was for solicitation purposes. To get an idea on the prices, I clicked to view vacation options. My credit card is on file to auto fill, but I didn’t realize this would complete a purchase.

I immediately went to my email to look for a communication from them so I could dispute this unauthorized charge, but I received nothing. I have also received no communication from them via mail. Once I saw the charge appear, I googled the company and tried to call the #800 number on the website. It is an automated system to book vacation, for which you must have a timeshare/customer ID, which I do not, since I received no communication from this merchant. I am unable to provide a sales invoice, purchase agreement or anything else in regard to this for that reason. I did not make this purchase and there were no “services provided”. This company is relying on customers getting tired of the dispute process and giving up, so they can keep the money they have wrongly charged.

I strongly encourage you to investigate this company and warn your other patrons from doing business with them. I will be reporting this company to the Better Business Bureau as well, in hopes of preventing other consumers from falling victim to their deceitful tactics. If there is anything additional, I can do to support this investigation, please reach out.

I was contacted by this vacation group and spoke with Zachary Goldverg? He promised all the things that are listed on this site and complained about. When I asked him about this he suggested told me to go to their website to look at the reviews and see how many were resolved. Thank you folks so much for this website and your reviews this helped me save my money and not be conned into buying this vacation scam!

Sincerely

Elisa Havranek

We booked a 4 day 3 night vacation at Calypso Cay. Michael, the customer service representative at Monster Reservations, could see that in our reservation, but the property switched us to Silver Lake without notification. Nothing can be done. Seriously? Switching locations of a vacation is kind of a big deal! What a great start to the vacation. Not. Really poor customer service. Buyer's remorse is setting in not to mention I am embarrassed as I have been recommending Monster Reservations to all my friends and family. Rectifying that now!

I have asked repeatedly for over an hour to speak to a supervisor or manager. Me. Chestnut refused to transfer my call, and kept repeating that he is the best person to help me. He told me throughout the over an hour call that there was no one else available to speak with me & that they had a very high call volume. I insisted many, many times to speak with another person & still he kept repeating the same things over and over again. As if he was reading from a script. When I asked to speak with Eli, who my daughter had spoken with previously for help, Mr, Chestnut informed me there was no such person. I told him I know that’s a lie, because we have spoken and gotten help from him multiple times. We are now an hour and eight minutes into the call and still have been asking to speak with another person.

Now we get all of these companies calling saying they are from the close out or expiring travel time. like 3-5 calls per day, they want an additional amount of money to keep the travel going.

then they say we need to pay a booking fee.

originally they said all we needed to do was call them and book it, now they want a booking fee. originally we were supposed to have it was not supposed to have an expiration date, now we get calls from a company to have more money to keep it from expiring.

I called the Monster Travel group and they were only to happy to take my money, saying could go to Cabo and stay at any on of several locations. I was upfront an told them I had traveled with them before, 11 years ago.

When I went to book I was told that I cannot stay where i want to and for that matter I pretty much cant go to Cabo unless i stay at some resort not near the beach. They say it is because I stayed at the Villa Del Palmar, part of the Villa group. All the properties are Villa Group!

They refuse to refund my money.

My experience with Monster has been non-stop lies and I don’t know how they have such great reviews.

When I first purchased a package, I was told I would go on 1 timeshare presentation, which was fine. After purchasing I began receiving non-stop phone calls trying to upgrade me to VIP. That was the first lie, there is NO VIP. They told me I would never have to go on another presentation, no fees for booking (resorts included), it would cover transfer cost, insurance, a special # so I would get through faster when I called (the white glove experience) ETC. All of it a lie! Be very careful when talking to them and ask for an email. Have them send while you are on the phone with the exact details!

So what I discovered is they actually charged me for another package, My email did not say that it said an UPGRADE. I called and spoke to Marlon she was helpful she told me know it was for more vacations, but also VIP. She did get me a partial refund, which was great, but I still thought I was getting NO presentation, no fees for booking (resorts included), it would cover transfer cost, insurance (the white glove experience) ETC. I went to make a reservation and there was once again a presentation. This time they said it was where I was going that I must do one. After 3 phone calls later I found this was not true, the reason I was going on another presentation was because I purchased another package, which I did not it was an UPGRADE. So not only was the information false I had just spent another 6 hours of my time wasted. I talked to another knowledgeable person. Christina and she really did try to fix my problem but it was to soon to my booking. She went above and beyond doing what she could to make me happy, but short of a refund I wasn’t going to be happy because I no longer trust this company or what any of the representatives say. While she tried to do more, she went to a supervisor named BREE and this supervisor instead of helping, she threatens to cancel my trip if I left a bad review. I was blown away! The professionalism and customer service these days is beyond unprofessional