Menu
Unlimited Vacation Club company logo
Unlimited Vacation Club
reviews & complaints

Unlimited Vacation Club
reviews & complaints

Learn how the rating is calculated

226 complaints
156 resolved 70 unresolved
File a complaint Table of contents
Claimed
This account has been claimed by Unlimited Vacation Club customer service / representatives through our verification process.
Click here to get notifications about new complaints of Unlimited Vacation Club. We promise not to send you any unrelated messages
Share
ADVERTISIMENT
G
1:46 pm

Unlimited Vacation Club - Did not receive what was sold to us.

We were promised a lot of perks from uvc partnerships, which was a big selling point. After we got home and finally received all of our partnerships packages, we have learned it is complete lies. The partners send you back to uvc. Uvc threatens with contracts and states that they do not honor any promises written or otherwise that we received outside of the contract. It has taken almost two months for uvc to finally tell us this.

Desired outcome: Full refund and contract ended

Read full review
Hide full review
J
4:07 pm

Unlimited Vacation Club - RCI membership Log in Information (CS department is a joke with company)

I and my wife joined on Jan 12th of this year, we are now 140 days in and have yet to receive our login info for RCI portion. We have called every week for over a month now and get eh same song and dance response. They have escalated the issue and it should be resolved in 5-10 days. I call and get the same answer every time. Today i got them to give supposedly the Corp office number 855-203-6986 (don't believe its the actual # and when I call that one they gave am the number and name Sophia Lopez who they claim is the manager for RCI/UVC accts, that number does not work and when I call back to the Corp # i get stuck in a crappy IVR. This is the worst CS experience I have seen and UVC is a joke. How hard is it to create and send me the login and temp PW for my RCI acct. Don't fall for this companies crap. They don't care as long as your check clears

Desired outcome: I want my RCI login acct created and sent to me ASAP

Read full review
Hide full review
C
9:26 pm

Unlimited Vacation Club - Unable to redeem trip certificate

Today, May 16, 2022. I was on the phone with 7 different Unlimited Vacation Club representatives for 6 hours. They each transferred me to a different person. The last representative said that he was transferring me to someone who could help me redeem my certificate. Unfortunately, I held on the line for an hour and then the phone completely went dead. He did not call back to assist.

I visited Secrets of the Vine and purchased the Return to Paradise option for a 3 nights and 4 days resort vacation and Second Vacation 3 nights 4 Days Cruise. I paid half up front on July 16, 2021 and then the other half of the payment was made on September 28, 2021. The second payment completed the entire balance. Now I want to redeem my certificate before it expires, but none (after 7 attempts) no one seems to be able to help me. When I go into my account, I am unable to book a resort or cruise vacation, I get the error message Access Denied. I spoke to 7 different representatives today because I want to book my trip. Unfortunately, I was told by one representative that she isn't able to confirm that we paid and she cannot book a trip because my account doesn't have access to the membership. So after paying for the trip (I have both receipts) we can't book anything.

Please do not book or waste your money.

Desired outcome: I paid for an all inclusive resort vacation with AMResorts and Cruise. I'd like to be able to book both trips.

Read full review
Hide full review
ADVERTISIMENT
E
3:52 pm

Unlimited Vacation Club - Failure to deliver what was promised

I am a current UVC member and obviously booked bc I loved the resort and we love to travel. We were promised to receive a log in and password from RCI within 60-90 days. Actually, the sales rep told us we would probably hear from RCI within 2 weeks. We are now at 5 months since joining and nothing. We have called almost weekly and still don’t have our RCI log in/password to use our benefits. We are nervous about booking under our UVC membership now.

Desired outcome: We want our RCI log-in and password so we can use our bonus weeks as promised. My phone calls to customer service seem to be getting nowhere.

Read full review
Hide full review
J
3:42 pm

Unlimited Vacation Club - Lifestyle collection - researching class action lawsuit

Absolute scam and even more predatory sales even during Covid. I feel so foolish to fall for such programs and am beyond disappointed every time I need to talk to them. I paid everything up front because of the extra benefits they tout.

I hate their term that they keep using. "Concierge" I have not felt any type of that level of service once.

I see that many people have all the same complaints. https://www.classaction.org/learn/how-to-start

Desired outcome: refund, apology and admit guilt

Read full review
Update by Janet Kim
May 06, 2022 3:52 pm

https://www.atg.wa.gov/news/news-releases/state-attorney-general-sues-travel-club-owners-second-time

I think it's possible

Hide full review
T
2:49 pm

Unlimited Vacation Club - Refund my money cancel contract

DO NOT JOIN THE CLUB! These sales people are very well trained. Do not believe a word the say and pay particular attention to the fine print. The sales people have one mission GET YOUR MONEY! The worse experience you can imagine. I signed at Dreams Tulum. The sales people are in your face the entire vacation visit and offer alcohol to get you to not think clearly. After the impressive presentation, I foolishly signed the contract. For the past 2 months I have tried to reserve a Birthday vacation using my free bonus weeks. Every rep I talked with tells me there is no availabilty for the dates I desire or I’ll have to choose a All Inclusive resort and pay the resort fees. It is always some excuse. Do not do join this Club. Book through Orbitz, Expedia or your travel agent for ease of experience. If you see them coming toward you. Run fast and stay away. Large amount of money for absolutely nothing so far. Total Scam

Desired outcome: Cancel contract. Refund down payment and monthly fees.

Read full review
Hide full review
H
1:56 pm

Unlimited Vacation Club - Refusal to refund

Book a resort in Mexico thru Ultimate Vacation Stays, paid the fees and room charges. The resort Grand Sirenis declined the reversion because I am over 65. I was offered locations I was not interested in. After long searches we able to find a location and booked it to which I was assured my paid fees would be credited to this booking. However, confirming the reservation with the resort, they had not received any credit. Calling UVS I was informed I had a credit with the resort company who had refused my reservation due to age and I need to find one of their locations who would accept my request. Ultimate Vacation has refused to refund my original payment stating I have to use the credit with the same company who had denied me a reservation due to age, choosing a location that would accept me at my age. Very bad service to all be ware of the manipulation and refusal to do business in an ethical way

Desired outcome: Refund

Read full review
Update by harriskev
May 03, 2022 2:00 pm

Book a resort in Mexico thru Ultimate Vacation Stays, paid the fees and room charges. The resort Grand Sirenis declined the reversion because I am over 65. I was offered locations I was not interested in. After long searches we able to find a location and booked it to which I was assured my paid fees would be credited to this booking. However, confirming the reservation with the resort, they had not received any credit. Calling UVS I was informed I had a credit with the resort company who had refused my reservation due to age and I need to find one of their locations who would accept my request. Ultimate Vacation has refused to refund my original payment stating I have to use the credit with the same company who had denied me a reservation due to age, choosing a location that would accept me at my age. Very bad service to all be ware of the manipulation and refusal to do business in an ethical way

Hide full review
J
9:41 am
Replied
The company has left an official comment on the complaint.

Unlimited Vacation Club - Benefits Deception

The benefits explained in the presentation extremely vary from what is actually obtained after signing the contract. They use the VIP Weeks and Reward Nights to make you feel like you are receiving some immediate pay back upon the start of the contract, only to find out that a majority of the resorts require a 2:1 redemption of weeks/nights and double the fee. Using the “VIP” weeks at 95% of the Secrets and ALL Breathless results in a $3200 reservation fee. It was not explained like this during the sales pitch. It is actually cheaper to use our “unlimited nights” price then to use the VIP weeks. We were repeatedly told the week would be at any resort for only $1600. AM Resorts (or whoever bought them) also suddenly phased out the entire NOW brand of resorts. These were mid ranged high value places where you could take a group of friends for the extended weekend and not spend 2 months salary in cost. The main reason we bought in. The average price per week has increased more then 3x since we closed on our membership. All they did was rebrand them as Dreams and slap a higher price tag, very deceptive. They also offer zero assistance in terms of member support. The only people you can get on a live call are there to make a reservation and can’t assist with anything else. If you ever have a question on something contract related you are left shaking your head and scanning online forums for help. Lastly, they refuse to admit there was some form of data breach. I receive multiple calls/emails a day from scammers trying to buy my club membership from me. I have no idea how they obtained my personal information. I use my cell phone for business and unfortunately have to answer all calls received. Can be extremely frustrating some days.

Desired outcome: 1:1 redemption on VIP and reward nights. Some sort of account rep. Admit my personal data was compromised.

Read full review
Hide full review
S
8:33 pm
Replied
The company has left an official comment on the complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Unlimited Vacation Club - Customer service / issue unable to access my account

Svetlana, I'm the member of the UVC more then 10 years. This is first time situation that I have - is not resolved more then 1 month, my account blocked from unexpected situation and I still have to pay for membership. On March 12, 2022 all flights from NY JFK was canceled due to weather storm. This was a 1st date of vacation to Punta Cana Dominican...

Read full review
ADVERTISIMENT
A
6:34 am
Replied
The company has left an official comment on the complaint.

Unlimited Vacation Club - Misleading Club member contract

Me and my husband travel to Jamaica on April 28 at the breathless resort in Montego Bay.

While visiting we were approached to visit a presentation to become a club member of vacation club in return we would receive two massages for $70.00. Just to mention this has been a third visit to this resort. We attended the presentation, they’re offering seemed attractive my husband was interested I on the other hand was hesitant as I always know these things are never what they say they are, they sold us on the a club membership which was A complete farce. It all sounds great at the time and we were told that we would receive our contract to view and as long as we didn’t use any of the perks we would be able to cancel so we didn’t think there was any risk. What attracted us to the package as we were told that we would be picked up privately at the airport and pass all immigrations and hassles every time we took a vacation, we found out that was not the case and there is an additional fee for this, We were sold on the fact that we would get discounted flights from Canada as we typically do all inclusive trips to find out that Funjet does not offer flights from Canada! Along with other things that were promised that we found out we’re not part of our package!

We did not receive our contract as promised and after arriving back home to Canada we had to make numerous phone calls to unlimited vacation club to find out why we haven’t yet received our contract by email! We were also told that when we got back home we would have a welcome call which never happened, after multiple calls we finally got a copy of our contract only to find out that we only had five days to cancel which was not disclosed to us! They informed us that we had five days to review our contract and to cancel but we never received our contract and never had the opportunity review it as promised! What we were told was completely different than what our contract was and they’re selling tactic is not to provide the contract so therefore you get stuck not being able to cancel the contract!

I’ve caught their play and how they operate and this is completely misleading as everything they told us was a lie and unlimited vacations club has been absolutely no help as they also do not stick to their promises when advising they’ll call clients back! I raised my concerns to be escalated to their Members´ Quality Assurance team who I’ve been dealing with a person who has been less them helpful or professional. I originally To be contacted by phone to have a conversation but he will only communicate through email! Communicating with him has made me even more frustrated and irritated and upset as he has not taken any responsibility and acknowledging and understanding our concerns!

Speaking with him has been a complete waste of time as he keeps falling back on the fact that we signed a contract. He will not acknowledge the fact that we could not review the contract because it was never sent to us, with constant back-and-forth from him with no resolution and no acknowledgement or empathy on our side!

He Isn’t gone by first-hand information but going by based on what the resort was telling him….of course the resort is going to tell him that they provided us the contract so I told him to prove it . if they send it to us by email then they would have it in their sent inbox he has yet to be able to provide that to us! And continues to say that we had five days to cancel the contract.

How can we cancel the contract within five days when we never received the contract nor was advised properly. Dealing with Mr. “Quality Assurance” aka a joke has caused me so much stress and I’m completely appalled in his unprofessionalism in dealing with this matter he constantly falls back on the fact that we signed a contract and does not listen or acknowledge what I’ve been trying to advise him on the fact that we didn’t receive it and that we were misled! He has failed to acknowledge any of this and leas than understanding, he’s made no attempt to satisfy us the client and has informed me that he will not be refunding us! When me and my husband finally had the chance to look at the contract That they finally sent to us when we returned back home we immediately were like we didn’t see any of this information! I know how digital signatures work they had us digitally initial the front page of the contract which then they copied all of our initials to the rest of the contract. we were sold a contract With information in it that we never knew anything about! I don’t even know why anyone would want to be a member of this club, it’s clearly not the kind of club I want to be a member of as they do not treat their clients fairly nor do they inform their customers correctly or stand beside them when they have matters like this! Their main concern is getting your money and making you a victim of falsifying misleading information!

I definitely would not recommend family or friends to this club and after doing some current research I’ve come to find out there are many complaints on this company! I wish I would’ve known this prior………… If anyone has any additional information on the best way to get some satisfaction or who I should be reaching out to I would appreciate the information!

Read full review
Hide full review
H
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Unlimited Vacation Club - We bought a vacation package

We bought a vacation package in Dec 2020 and because of Covid didn't try to use it until Nov of 2021. That was when we called to book for Dec 2021 or Jan 2022, all the dates we wanted were blacked out and they told us we couldn't use our package until April 15, 2022 because of the restrictions of the program. (So we said some April dates, some May dates and...

Read full review
J
9:35 pm
Replied
The company has left an official comment on the complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Unlimited Vacation Club - Misleading sales information

My husband and I recently joined Uvc March 2022 in Montego Bay Secrets Wild orchid. We paid just under 30K and were promised 49 premier nights, 2 VIP weeks ($1600/week) and the first RCI year fee paid for with 1400 “nights” with RCI at $500/week (first two weeks only $250). The sales rep showed us the RCI catalog and made us believe that if we bought thi...

Read full review
S
7:45 pm
Replied
The company has left an official comment on the complaint.

Unlimited Vacation Club - Class action lawsuit

2022 New years eve in Isla Majeures Mexico. Took a sales pitch and bought a premium plus membership for $40,000. Oh sh... t what a mistake. Nothing works as they say it does. Everything is very complicated. There are so many "sub rules" that it seems worthless. I seem like such a sucker. We need to find a Class Action Attorney.

If you are an attorney that would like to take this case, please email [email protected]

If you want to join the lawsuit please email [email protected]

Desired outcome: Get our money back from Unlimited Vacations

Read full review
Hide full review
J
10:08 am
Replied
The company has left an official comment on the complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Unlimited Vacation Club - Vacation club sales pitch during my honeymoon vacation

My wife and I stayed at Secrets Aura Cozumel for our honeymoon. The first full day we were there, we agreed to sit through a 90 minute presentation with Sue. She brought us to breakfast and we had a great chat. Afterwards I said how much does it cost to join? Big mistake. We moved up to another restaurant where the whole place was UVC sales agents trying to...

Read full review
ADVERTISIMENT
W
4:57 pm
Replied
The company has left an official comment on the complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Unlimited Vacation Club - Need an extension on my expiring travel plan.

I purchased a one-year plan on April 9, 2020. The plan included a four-day vacation with a car rental and a three-night carnival cruise. Due to the Worldwide pandemic coupled with us being senior citizens we had to wait for the pandemic to subside. I've called the toll-free number (18779232582) several times and explained my situation, but they kept...

Read full review
C
10:32 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Unlimited Vacation Club - UVC Membership

I travelled to Cancun for New Years 2022 and stayed at one of UVC's resorts while there. On my first full day, I was given a tour of the property, by a UVC rep. After informing the rep. of my interest in global travel, I was informed numerous times of the beautiful properties UVC had all over the world, just like or better than the property I was being shown. I was advised of a number of benefits and perks I would be able to utilize had I booked my stay directed through UVC and even that despite not having done so, I would still be able to have my flight home completely reimbursed by UVC if I became a member. Despite having informed the rep of my planned itinerary and need of getting out of there to enjoy my vacation, I was pressured into speaking with his manager/supervisor because, as they put it, "I was not getting the most out of my trip for the money I spent booking the resort." So I listened to the presentation, voiced my interests and was again told that UVC has resorts all over the world and that with my membership, I would have direct access to said resorts at a discounted rate and so would anyone else on using my membership. With this in mind, I agreed to get the membership. I have since learned that not only does UVC not have resorts worldwide, the exclusive access I was promised does not extend to the resorts of their partners. I was also informed that I would have to pay for my flight reimbursement? Upon realizing that I was completely lied to by the reps when I signed up, I contacted UVC via email in an attempt to cancel my membership. When I did not receive a response, I emailed again and was told someone would contacted me soon. When that did not happened, I contacted customer service by phone, and informed the speaker I was seeking to cancel my membership. I was then told that the only way I could cancel and not owe half my contract, was to do so for a reason since I am seeking to cancel beyond the 5-day period following the signing. After explaining the reasoning above, I was told that the call was being transferred to his supervisor, Jose. I then explained my issues to Jose and inquired about cancelling. I was told that UVC has partners that I could book with using my membership. I informed Jose that I was specifically told that UVC had resorts in the countries I wanted to visited and that was why I signed up and since that was not actually the case, I wanted to cancel my membership. I was then told by Jose that because I was in breach of my contract I would be charged 50% of the contract price to cancel the membership and he offered to send me a copy of my contract. I laughed and informed him that I had a copy and reviewed it prior to my call because it did not provide a clear option for cancellation. He again stated that my contract says early termination requires payment of 50% of the contract price due to my breach. After going back and forth with Jose regarding the definition of a breach of contract. He then back tracked and stated that I was not currently in breach but in consideration of my future breaches, (when I no longer pay the monthly payment because of the cancellation) I will be in breach which is why in order to cancel, I owe 50% of the contract price now. Then when I asked to speak to someone who could assist me with my request to cancel, since he only seemed interested in fabricating some breach claim on my part when it is actually UVC who is in breach, he informed me that he would process my cancellation request and that someone from corporate would contact me within 48 to 72 business hours. Since the conversation, no one has contacted me. So, after learning of others' experiencing this same issue and considering how my initial cancellation requests went, I am writing this in hopes that it may actually accomplish what's being sought.

Desired outcome: Cancellation of my UVC membership and reimbursement for payments made under the membership contract following the misrepresentations made by UVC's agents.

Read full review
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
S
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Unlimited Vacation Club - Vacation Club Contract

UVC # BL1 - 001650 contract # On Oct. 2, 2021 My wife & I signed a contract advising us in the sales presentation, we were going to save 20% or more on Hotels Air fares & cruses. One of the critical sales tools to sell us was to go onto a laptop online and show a price at high end Hotel in Dubai at the time a the DW world tour championship was going on, with a one night rate of $252.00 USD

Were were told we could not look at the good prices online until after are 60 days were up through Lifestyle Collections. Note everything was done online, when we signed the contract, it was sent to us online, When we left there we did not receive the contract online. We kept calling to receive and look at the contract while we were still on vacation In Cabo.

When we were able to book Hotels & flights after 60 days there were no reduced prices on flights or hotels, I found cheaper hotels & flights not going through Unlimited Vacation Club.

We have called them and left messages with no return.

Steve & Ann

Desired outcome: Return my deposit and cancel contract

Read full review
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
C
9:36 pm
Replied
The company has left an official comment on the complaint.

Unlimited Vacation Club - Silver Membership

I just recently go a membership to UVC. I was told things during the presentation that were too good to be true. At the presentation I was pressured the whole time to drink alcohol (which I did). was told things that I would not be able to verify until my membership was past their 4 day cancellation period. After about a month later, I realized how bad this vacation club is. Completely different than what I was told and when I call and get rude agents. Recently called to get a refund since I haven’t used any of the benefits and they refused. Why won’t they refund me for something I haven’t used yet?! On top of that they made an unauthorized payment for the whole balance of my membership and won’t fix it. How is this company affiliated with Hyatt. Disgraceful. Done with Hyatt, secrets, etc.

Desired outcome: Full refund of my money, $21,000 and to cancel my membership.

Read full review
Update by Cameron Moore 89
Apr 02, 2022 9:03 pm

I already emailed you. I got a call from Elizabeth Ramirez. She told me the only way I will see any of my money is to dispute it with my credit card company and that since I signed a contract they will probably side with the UVC. So there is no way to cancel and get my money back, even though I haven’t even used any of the services yet.

Hide full review
D
11:09 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Unlimited Vacation Club - Request to extend our 21 Premier Nights and 7 VIP weeks were denied.

We have not been able to travel due to COVID and requested and extension on our 21 Premier Nights and 7 VIP weeks that we have not been able to use since COVID. An initial extension was granted until March 31,2022.

I called on or about In February to have it extended as I was diagnosed with Auto immune disorder in January, but was denied. I called again on or about March 21 with same request and due to war in Europe and COVID, my husband and I did not want to travel out of the country. Told a supervisor would call me back, but no word. Sent an email on March 23, no response, called on March 26 and Carlos, a supervisor denied my request to extend to December 2022 to book. They have all of our money and we cannot use any of the 21 premier nights or VIP weeks that we paid for. Can you help us please?

Desired outcome: Extend our bookings, not our travel dates from March 31, 2022 to December 31,2022.

Read full review
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
B
2:30 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Unlimited Vacation Club - Lies and fraudulent activity

My family and I were vacationing in Mexico. We were approached by the people from your company we have been to dreams and loved it. The rep said a lot of things to us that we found out later were lies. I was not sure about signing the contract my kids were getting restless and I was going to leave the guy told was that if we sign the contract we can alway...

Read full review

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
ADVERTISIMENT

Unlimited Vacation Club contacts

ADVERTISIMENT

Unlimited Vacation Club representatives

UnlimitedVacationClub
Unlimited Vacation Club
ADVERTISIMENT