Unlimited Vacation Club complaints 383
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contract membership vacation presentation refund vacation club scam website benefits cancellation rci cancel resort customers account hotel business money trip mexicoNewest Unlimited Vacation Club reviews & complaints
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Vacation club membership
Total scam and waste of money. Stay away from this membership and Dreams hotels chain completely. There is no benefit from this membership but a loss. when you price with hotel+air ticket (dont price only the hotel stay separately, always add the air ticket together) , any other travel site beat or match UVC for no upfront cost. Free nights and membership benefits doesnt exist and so many conditions to get so much less. Once you sign up, you cant get out without paying minimum of 50% of contract value. Pressure sales tactics and bogus promises to cheat money out of unsuspecting customers who are in good mood.
Claimed loss: CAD10000
Desired outcome: get total refund of what I was forced to pay
This complaint has been resolved automatically due to user's inactivity.
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No benefits
We purchased in April 2023 Punta Cana. We have been paying but have not seen the benefits that where promised. Every time we try to book a trip their is barrier. When you call on the phone it is hard to understand the staff. We definitely got taken advantage of. So yesterday we get a call from U lifestyle their affiliate for cruises and resorts. The...
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Honoring first visit incentives and a signed contract
On Feb 23, 2023 we purchased a Pearl Package at Dreams resort in Huatulco, MX. We were given first visit incentives for 2 premier weeks that were IMMEDIATELY ACCESSIBLE upon signing the contract. We were also given 4 RCI bonus weeks for $299 valid for 2 years. We paid a down payment of $3,875.00USD of the contract and have paid monthly amounts ever since. We were clearly told that we had 2 weeks of premier nights available to us IMMEDIATELY upon signing as an incentive gift to sign there and then (I have this in writing).
7 months later I went to book/use 7 of our premier nights and am told that we have to pay out the remainder of our contract $6500+ if I want to access the 14 premier nights.
I understand how the regular premier nights work on a regular basis. However, these 14 premier nights were given to us to use immediately as stated in our contract. I want UVC to honor their contract and what was promised upon signing. Please see my contract attached.
Desired outcome: I would like a response to my request and to have access to 7 premier nights immediately, as was stated in my contract (provided).
This complaint has been resolved automatically due to user's inactivity.
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Cancel membership and be reimbursed
We got duped at Dreams Cozumel. I don’t know how much money we have spent in total, but I have yet gotten and “free” anything. We made a huge downpayment, and spend $400 per month for this membership. We also spent $4000 + on Unlimited Lifestyle, and another $2000 + for RCI crap. We have been promised everything from free resort weeks, free cruises, free airfare, free car rentals, etc. However, when trying to use any of these things we were not allowed because of the time of the year, or we have to pay fees as our free week is only the “base” amount, and the fees end up costing as much as if I booked not using my “free” week. The rates continue to go up for no reason. I am out over $10,000, and have got nothing for it. And now the free weeks I was guaranteed are not available till I pay in full, or upgrade to the next level which costs more money. I am so beyond done. I want to sue the rntire corporation and every individual that works there plus all the resorts.
Claimed loss: $10,000
This complaint has been resolved automatically due to user's inactivity.
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False perks
My Fiance and I purchased our UVC member at Dreams Macao, DR in January 2023, however I feel like we were scammed. Andre from Dream Macao told us we would be given preferred status with each of our stays. We purchased the membership because we will be getting married in DR and want to be able to provide the best prices, room upgrades and experiences a...
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Scam
Back in January myself and a friend went to Dreams in Cabo. We were approached by a gentleman stating he would give us $300 in resort credit to use for the spa and discount excursions if we go to a 90 min presentation. We agree to go the next day and then the nightmare begins. The pressure was on and the drinks were flowing. Since it was just the two of u...
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Secrets Sint Maarten
I have been a member of Unlimited Vacation Club for several years and have hosted and traveled to several countrys. We went with 3 other couples to Cobo and were treated very well. We have been to 2 other resorts and felt treated very well. We brought another couple to this resort in Sint Maarten and had our trip crushed. From check in to check out I could begin to tell you that this is not a Secrets. Most of the resturants were not open, the food left much to be desired - when you had a problem with door locks ect. I took a miracle to get something fixed. It was not a pleasant experiance that we had at other Secrets - no app for anything and they were mostly rude. Sorry for the bad review but this vacation was a bust. I am not happy.
Desired outcome: A new destination for both us and the party we paid for - MD1-000769
Well - complained and they still have not tried to make it right - I guess we will have to step it up to the next level - getting ahold of credit card company and reversing the charges. Thanks
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Vacation package
We were scammed into this time share in disguise soon after arriving at the airport in Costa Rica. Unfortunately, we did not do our due diligence and read the reviews but instead got tricked into purchasing one of their expensive timeshare/vacation packages by their high pressure salesmen who deceptively said we could cancel anytime but neglected to mention...
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Refund per contract, do not honor contract and misleading.
My husband and I signed a contract on August 3,2022 while on vacation in Jamaica at Breathless Resort not knowing we were being scammed, and we canceled on August 6,2022 per the 5 day cancellation policy in the contract. We paid this company $22,000 in full after a presentation full of lies, misleading information about the company and more. We wasted 4...
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Club membership
During my visit last August to Secrets Riveria Maya, I was coerced into signing a 5-year contract for a vacation club under the influence. I had my daughter with me. who is a minor and the fast-talking salespeople promised me a deluxe suite and other massive discounts that would pay for itself within the five years. They charged me $900 and $176 per month afterwards. I am a single parent and suffer from medical impairments. I can't continue paying the membership, I tried talking to the company without success. I can't use the membership and the fees are piling up. I have not made any payments this month and won't be able to. I need to speak to someone to end this nightmare. I have four years left on this membership and I hope that we can terminate the contract because I am not in a financial position to pay for false promises. Please help!
Desired outcome: Terminate the remaining 4 years of the contract.
This complaint has been resolved automatically due to user's inactivity.
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Dreams las mareas
Roxana & Manuel Escalante White Pearl : SY 1-002193 [protected] [protected]@msn.com [protected]@hotmail.com September 7, 2023 Customer Service: We are extremely disappointed. Our recent visit to Dreams Las Mareas was not what one would expect of a membership. We were neither offered, nor received, any special treatment. As a matter of fact, it wa...
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White pearl package
In March 2022 while vacationing at breathless, I was approached to join a sales conference where alcohol and other gifts were provided while listening to the sales pitch. I was the sold on this so called advantageous program that would afford me in essence so little.
The cost was 9200 USD and I made a down payment 2300 and then was being charged about 250$ per month at 9percent interest rate.
I called to cancel considering I never used it because ultimately it affords very little value. However, to cancel I would need to pay 4600 us dollars dollars, half of the total amoubt, despite not having used it ever. Or I could transfer it (no one wants it) or they will lower my interest rate, stop the payment till January and offer me a couple nights free.
I would instead like to have at least half my money back
Desired outcome: I would like to have half of the money back that I paid so far roughly 4400. Therefore 2200.
This complaint has been resolved automatically due to user's inactivity.
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Misrepresentation and lies
My family and I vacationed at Secrets in Puerto Vallarta this past June (2023) and attended the sales meeting. Carla and Rodrigo were very charming and did their jobs well. That being said, the product that is being offered is not worth the money. We were sold on lies. We were told we could use RCI weeks at Disney Property which is simply not true. Thi...
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Refund
On august 7th I went to a presentation at dreams natura to talk about unlimited vacation club. The woman sat with us while we had breakfast and was boasting about how being a uvc member is the best thing anyone who wants to travel and save money can do. We were made so many promises and decided to sign. They made it seem like some of the benefits they were...
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Medical claim not answered
I was hurt at Secrets St. James Montego Bay on August 1, 2022 and seen the nurse and made a report. Until today nobody from UVC and/or Secrets Montego Bay has answered my calls and emails. I was sitting near the pool and the umbrella was open, in the base and it was not secured. The screw was missing to hold the umbrella in the base to make it sturdy. It...
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UVC is fraudulent and won’t let you out of contract
We purchased our contract on our honeymoon at Secrets in Jamaica, January 2020. We’re given false information from day 1. I have requested a cancellation of my contract in September 2022 by phone call and email. I have had several discuss with the UVC staff that since we have paid over 50% of our fees, we can get out. Since that discussion, we continued to...
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Cancellation during COVID outbreak at resort & inappropriate sales tactics
My husband and I were married at Dreams Jade, on Xmas day we had our UVC meeting which the sales rep was “teaching” us how to take a tequila shot “the right way”. He literally brought a platters worth throughout the entire meeting and was instigating us being we just got married. I remember how awful it was because every time we said we weren’t sure and not...
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Ulifestyles collections / uvc
I was over charged on the initial contract. Oscar said he would charge $25 per month on my AMR account only to find he had been charging and double charging the account for months, times $77 ×2 per month. As well as my husband's account. When I discovered it, I called and his way of covering it up was more lies made to deceive me out of even more funds. The...
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Scam be aware
One of the worst scams they do for… One of the worst scams they do for travelers, especially from the USA. They start tricking you starting at the airport by attracting tourists by selling excursions tickets giving 75% off compared to the resort rates. In return, they will ask you to attend meetings at some resorts. They say, "We are showing you our resort...
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Membership
Unlimited Vacation Club released our personal information and we have contacted them regarding this and we are still receiving calls from companies that want to purchase our membership, these are scams they tell us that we need to pay the Mexican taxes in order to proceed with the sale. they Send a contract and it all looks very real. We are contacting a...
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Misrepresentation and lies
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