Unlimited Vacation Club reviews & complaints 391
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Unlimited Vacation Club - This program is a scam
We attended a presentation a Secrets Moxche' during our honeymoon in Cancun. The resort was amazing, we had lots of champagne, we were in a wonderful mood, and we were misled. While sitting there, I tried to google the program, but I did not get any internet service. We thought we were getting a vacation plan, and did not realize we were purchasing a...
Read full review of Unlimited Vacation ClubUVC Sales Bad News - Bait and Switch
I have been trying to cancel my membership for over a month now. I even got the BBB involved. You can terminate your membership within 5 business days but they did not give me access to their site, still don't have it, to effectively assess their program. There is also a 15 business day voluntary termination that will cost you a little of what they charge for the stay - in my case it was an upgrade from their Dreams Tulum to their Secrets Moxche resort. I'm willing to absorb some of that cost but they simply will not reachout to me any longer, not since 2 Feb have I heard from them even though they have told the BBB they have reached out to me. They have now charged my card for monthly payments - which I will refute and hopefully nix their monthly charge until we re-establish contract to resolve the termination.
Vacation voucher to return to secrets with/vip package - not as sold
We were sold a vacation package to return to the resort that we were staying at which was Secrets Royal Beach Punta Cana as a last option in their sales pitch. They promised us that we could return if we purchased the voucher and it would allow us to have the upgraded amenities also known as the Preferred Club Access. After we paid the $500 deposit and $700 payment totaling $1,299 we thought we'd be all set to book it. Well we then find out that there are block out dates for the dates we wanted to return which was in the first week of January the same time we were there originally but could not book those dates when we called to make our reservation. And on top of it, we were told that Secrets was not an option. So we were sold one thing based on what we were told but then they tell us that we can't do what we were sold. This is extremely frustrating and we would like to discuss how we can resolve this issue to get what we were sold and promised.
Claimed loss: $1,299
Desired outcome: We would like to get what we were sold which was to stay at the Secrets Royal Beach Punta Cana Resort w/Preferred Club Access in January which were the same dates they promised us as our previous stay. That's the only reason we bought it!
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This complaint has been resolved automatically due to user's inactivity.
Unlimited Vacation Club - Membership with unlimited vacation club
I visited a Secrets Resort (Unlimited Vacation Club) in March 2022. I heard a presentation to become a member. I had an existing timeshare with another company. I purchased a gold membership with a contract that stated my timeshare would be accepted in exchange for a financial credit. I would not have purchased the membership had that clause not been...
Read full review of Unlimited Vacation ClubMembership services
Unlimited Vacation Club is a complete fraud. Our experiences with them on our trip (February 2023 at secrets Moxche) promised a guaranteed locked in price, value like you could not believe. Even our cruise credits that we got from the package through U lifestyle wasn't as they had proposed it would be. They gave us 1500$ for the first two years towards cruises which was stated that they could be cashed out for a single cruise. This was a complete lie, U lifestyle told me we could only use 400$ of the 1500$ for the cruise leaving it at a whopping 3100$ left to pay out of pocket (dollars in American and not including flights). The pricing is literally no better than going to a travel agent.
Extremely unsatisfied and if a suit comes out of this I would gladly go into it. 14000$ into it and just found out its complete BS.
Yours truly, yet another unsatisfied customer.
Justin Winter.
PS I'd love my money back.
Desired outcome: Please refund.
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This definitely has not been resolved. They have been calling me twice a day while I’ve been on nightshift after I’ve asked them to only email me. And they are now stating for me to cancel this product (something I haven’t used) I will need to pay up to 50% of the total cost of the membership.
It’s definitely not resolved nor am I happy.
This complaint has been resolved automatically due to user's inactivity.
Deceitful sales tactics
The presentation was a very slick act which made promises that do not pan out in the end. The salesman said that we would only have to pay the "member fee" for food/beverage which was between $190-$270 per night. When reviewing the contract we saw that it stated we would only get a 25% discount on rooms, but he said do not worry about that, you will get amazing rates. So although we were very skeptical they eventually convinced us to go through with it and we did. Now that we try to book a vacation we see the rates are really just a 25% discount of full price, and typically non members of UVC can already get discounts so in the end it is not much if any savings at all. You can search Unlimited Vacation Club on the internet and see the millions of complaints
about deceitful sales tactics. We have emailed the company with no response.
Claimed loss: $11,760 so far, with monthly payments starting in March.
Desired outcome: Full Refund and Cancel Membership.
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I'll continue to reply so this complaint does not get closed. The company "mediator" contacted me by phone, made more promises about great rates we should get, like rooms for $50, and of course I investigated and it is not true. I asked him to please respond with what he told me verbally in writing, and his response was very rude and condescending. Then he said I can cancel my contract and pay 50% of the total price. I want a full refund due to the constant lies they tell their clients. I am seeking advice from an attorney.
I am just replying again to keep you from closing this as resolved.
I've been in contact with the company mediator on the phone who once again made many promises on the phone about room prices which do not match what I see on their website. I explained this to him with the details in an email and he wants to explain on the phone. I said I want it in writing in an email, that was 7 days ago and he has not responded. This company flat out lies. He also sent me a new "bonus" stay in a preferred room, but if I sign this I am saying I am satisfied with what the mediator told me. I am far from satisfied and this is an obvious ploy to try and make me stop complaining and exposing them. I will not stop, I will hire lawyers if my credit card company will not help me.
I also find it sad that almost every complaint about this company on this site show as "Resolved" when in fact they are not resolved, they just received no more responses. This gives the illusion that the company works to resolve the problems, when in fact I have not found one complaint where the customer was happy.
I promptly emailed as requested and received a prompt response saying the request was escalated and I've yet to hear back.
Membership sales
We upgraded our UVC at secrets Moxche about a year ago. The young woman who was the manager of sales sold us with the Hyatt acquisition and now was part of UVC. We were told more than once with certainty that our 300,000 Hyatt points earned would be Hyatt base points to earn lifetime globalist membership. Come to find out that is a complete lie, false and con. That is a very large part in our decision to spend money and upgrade.
If anyone knows this woman’s name I would like to have it. I believe it was Natalia. She works as the UVC sales manager at Secrets Moxche. Long hair and in her late 20’s. If so please reply. I am certain she has lied to others.
Claimed loss: 300,000 Hyatt base points
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I still have not heard back from anyone reguardung this issue
I emailed you as asked and sent all information including another recap of how we got to where we are now which is paying monthly for something that is not what we were sold by the Hyatt representative.
Refund of voucher/coupon
On 11/8/2023 I was offered a coupon for an excursion at a reduced cost for renting a car with America Car rental. I agreed to purchasing the coupon but only received a voucher that stated that I must attend a 90 minute time share presentation in order to receive my coupon. I was not able to attend the presentation they told me do not worry it was refundable and that I needed to email the address on the paper to get my refund. I have emailed them numerous times and never gotten a response. When I call the number it is disconnected. When I call Unlimited Vacation Club directly they state they don't know what the voucher is, who has my money or how to be refunded.
Claimed loss: 2400 MX
Desired outcome: Refund
Emailed as requestedand never heard from them again. That's not resolved
Emailed as requested and never heard from them again.
This complaint has been resolved automatically due to user's inactivity.
Vacation club membership
Total scam and waste of money. Stay away from this membership and Dreams hotels chain completely. There is no benefit from this membership but a loss. when you price with hotel+air ticket (dont price only the hotel stay separately, always add the air ticket together) , any other travel site beat or match UVC for no upfront cost. Free nights and membership benefits doesnt exist and so many conditions to get so much less. Once you sign up, you cant get out without paying minimum of 50% of contract value. Pressure sales tactics and bogus promises to cheat money out of unsuspecting customers who are in good mood.
Claimed loss: CAD10000
Desired outcome: get total refund of what I was forced to pay
This complaint has been resolved automatically due to user's inactivity.
Unlimited Vacation Club - No benefits
We purchased in April 2023 Punta Cana. We have been paying but have not seen the benefits that where promised. Every time we try to book a trip their is barrier. When you call on the phone it is hard to understand the staff. We definitely got taken advantage of. So yesterday we get a call from U lifestyle their affiliate for cruises and resorts. The...
Read full review of Unlimited Vacation ClubHonoring first visit incentives and a signed contract
On Feb 23, 2023 we purchased a Pearl Package at Dreams resort in Huatulco, MX. We were given first visit incentives for 2 premier weeks that were IMMEDIATELY ACCESSIBLE upon signing the contract. We were also given 4 RCI bonus weeks for $299 valid for 2 years. We paid a down payment of $3,875.00USD of the contract and have paid monthly amounts ever since. We were clearly told that we had 2 weeks of premier nights available to us IMMEDIATELY upon signing as an incentive gift to sign there and then (I have this in writing).
7 months later I went to book/use 7 of our premier nights and am told that we have to pay out the remainder of our contract $6500+ if I want to access the 14 premier nights.
I understand how the regular premier nights work on a regular basis. However, these 14 premier nights were given to us to use immediately as stated in our contract. I want UVC to honor their contract and what was promised upon signing. Please see my contract attached.
Desired outcome: I would like a response to my request and to have access to 7 premier nights immediately, as was stated in my contract (provided).
This complaint has been resolved automatically due to user's inactivity.
Cancel membership and be reimbursed
We got duped at Dreams Cozumel. I don’t know how much money we have spent in total, but I have yet gotten and “free” anything. We made a huge downpayment, and spend $400 per month for this membership. We also spent $4000 + on Unlimited Lifestyle, and another $2000 + for RCI crap. We have been promised everything from free resort weeks, free cruises, free airfare, free car rentals, etc. However, when trying to use any of these things we were not allowed because of the time of the year, or we have to pay fees as our free week is only the “base” amount, and the fees end up costing as much as if I booked not using my “free” week. The rates continue to go up for no reason. I am out over $10,000, and have got nothing for it. And now the free weeks I was guaranteed are not available till I pay in full, or upgrade to the next level which costs more money. I am so beyond done. I want to sue the rntire corporation and every individual that works there plus all the resorts.
Claimed loss: $10,000
This complaint has been resolved automatically due to user's inactivity.
Unlimited Vacation Club - False perks
My Fiance and I purchased our UVC member at Dreams Macao, DR in January 2023, however I feel like we were scammed. Andre from Dream Macao told us we would be given preferred status with each of our stays. We purchased the membership because we will be getting married in DR and want to be able to provide the best prices, room upgrades and experiences a...
Read full review of Unlimited Vacation ClubUnlimited Vacation Club - Scam
Back in January myself and a friend went to Dreams in Cabo. We were approached by a gentleman stating he would give us $300 in resort credit to use for the spa and discount excursions if we go to a 90 min presentation. We agree to go the next day and then the nightmare begins. The pressure was on and the drinks were flowing. Since it was just the two of u...
Read full review of Unlimited Vacation ClubSecrets Sint Maarten
I have been a member of Unlimited Vacation Club for several years and have hosted and traveled to several countrys. We went with 3 other couples to Cobo and were treated very well. We have been to 2 other resorts and felt treated very well. We brought another couple to this resort in Sint Maarten and had our trip crushed. From check in to check out I could begin to tell you that this is not a Secrets. Most of the resturants were not open, the food left much to be desired - when you had a problem with door locks ect. I took a miracle to get something fixed. It was not a pleasant experiance that we had at other Secrets - no app for anything and they were mostly rude. Sorry for the bad review but this vacation was a bust. I am not happy.
Desired outcome: A new destination for both us and the party we paid for - MD1-000769
Well - complained and they still have not tried to make it right - I guess we will have to step it up to the next level - getting ahold of credit card company and reversing the charges. Thanks
Unlimited Vacation Club - Vacation package
We were scammed into this time share in disguise soon after arriving at the airport in Costa Rica. Unfortunately, we did not do our due diligence and read the reviews but instead got tricked into purchasing one of their expensive timeshare/vacation packages by their high pressure salesmen who deceptively said we could cancel anytime but neglected to mention...
Read full review of Unlimited Vacation ClubUnlimited Vacation Club - Refund per contract, do not honor contract and misleading.
My husband and I signed a contract on August 3,2022 while on vacation in Jamaica at Breathless Resort not knowing we were being scammed, and we canceled on August 6,2022 per the 5 day cancellation policy in the contract. We paid this company $22,000 in full after a presentation full of lies, misleading information about the company and more. We wasted 4...
Read full review of Unlimited Vacation ClubClub membership
During my visit last August to Secrets Riveria Maya, I was coerced into signing a 5-year contract for a vacation club under the influence. I had my daughter with me. who is a minor and the fast-talking salespeople promised me a deluxe suite and other massive discounts that would pay for itself within the five years. They charged me $900 and $176 per month afterwards. I am a single parent and suffer from medical impairments. I can't continue paying the membership, I tried talking to the company without success. I can't use the membership and the fees are piling up. I have not made any payments this month and won't be able to. I need to speak to someone to end this nightmare. I have four years left on this membership and I hope that we can terminate the contract because I am not in a financial position to pay for false promises. Please help!
Desired outcome: Terminate the remaining 4 years of the contract.
This complaint has been resolved automatically due to user's inactivity.
Unlimited Vacation Club - Dreams las mareas
Roxana & Manuel Escalante White Pearl : SY 1-002193 [protected] [protected]@msn.com [protected]@hotmail.com September 7, 2023 Customer Service: We are extremely disappointed. Our recent visit to Dreams Las Mareas was not what one would expect of a membership. We were neither offered, nor received, any special treatment. As a matter of fact, it wa...
Read full review of Unlimited Vacation ClubWhite pearl package
In March 2022 while vacationing at breathless, I was approached to join a sales conference where alcohol and other gifts were provided while listening to the sales pitch. I was the sold on this so called advantageous program that would afford me in essence so little.
The cost was 9200 USD and I made a down payment 2300 and then was being charged about 250$ per month at 9percent interest rate.
I called to cancel considering I never used it because ultimately it affords very little value. However, to cancel I would need to pay 4600 us dollars dollars, half of the total amoubt, despite not having used it ever. Or I could transfer it (no one wants it) or they will lower my interest rate, stop the payment till January and offer me a couple nights free.
I would instead like to have at least half my money back
Desired outcome: I would like to have half of the money back that I paid so far roughly 4400. Therefore 2200.
This complaint has been resolved automatically due to user's inactivity.
Unlimited Vacation Club In-depth Review
Overview: The Unlimited Vacation Club is a premier vacation club that offers a wide range of services and benefits to its members. The website provides a user-friendly interface that makes it easy to navigate and explore the various offerings.
Membership Options: The Unlimited Vacation Club offers different membership levels, including standard, premium, and elite. Each membership level comes with its own set of benefits and perks, such as exclusive access to luxury resorts, priority booking, and discounted rates. Pricing and payment options are transparent and flexible, allowing members to choose the option that best suits their needs.
Destinations and Resorts: The Unlimited Vacation Club offers a diverse range of destinations for its members to choose from. Whether you're looking for a beach getaway, a city adventure, or a mountain retreat, the club has you covered. The resorts available in these destinations are of high quality and offer a variety of amenities and facilities to ensure a comfortable and enjoyable stay.
Booking Process: Booking through the Unlimited Vacation Club website is a breeze. The website is user-friendly and provides all the necessary information to make an informed decision. In case of any questions or issues, customer support is readily available to assist during the booking process. Pricing is transparent, and there are no hidden fees or surprises.
Customer Service: The customer service representatives of the Unlimited Vacation Club are highly responsive and helpful. They can be reached through various communication channels, including phone, email, and live chat. Inquiries, complaints, and issues are handled promptly and efficiently, ensuring a positive customer experience.
Member Experiences: Current and past members of the Unlimited Vacation Club have shared their testimonials and reviews, highlighting their overall satisfaction with their vacation experiences. The club offers a wide variety of activities and entertainment options, catering to different interests and preferences.
Flexibility and Limitations: The Unlimited Vacation Club provides flexibility when it comes to booking dates and changing reservations. However, there may be some restrictions or limitations on the usage of vacation benefits, which are clearly communicated to members. Policies regarding cancellations and refunds are fair and reasonable.
Additional Benefits: As a member of the Unlimited Vacation Club, you can enjoy additional benefits such as spa treatments, dining vouchers, and exclusive offers from partner travel-related companies. The club also provides access to special events or experiences, adding value to your vacation.
Transparency and Trustworthiness: The terms and conditions of the Unlimited Vacation Club are clear and transparent, with no hidden fees or restrictions. The club has a strong reputation in the industry and is affiliated with reputable travel organizations. It complies with industry standards and regulations, ensuring trustworthiness.
Overall Value: The Unlimited Vacation Club offers excellent value to its members. The pricing is competitive, and the benefits and perks provided are worth the investment. When compared to similar vacation clubs or travel services, the Unlimited Vacation Club stands out in terms of the quality of resorts and the variety of destinations offered. Potential customers should consider their travel preferences and budget to determine if the club is the right fit for them.
Most discussed Unlimited Vacation Club complaints
Unethical behavior and misleading sales tactics (class action lawsuit)Recent comments about Unlimited Vacation Club company
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