Menu
For Business Write a review File a complaint
Unlimited Vacation Club Customer Service Phone, Email, Contacts

Unlimited Vacation Club
Reviews and Complaints

www.unlimitedvacationclub.com

Learn how the rating is calculated

4.1 3 Reviews 396 Complaints
Claimed
Unlimited Vacation Club has claimed their business profile
Write a review File a complaint

Unlimited Vacation Club Reviews 399

ComplaintsBoard
A
12:00 am EDT
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Unlimited Vacation Club replied to this review.

Unlimited Vacation Club Mixed Experiences with Unlimited Vacation Club

As someone deeply familiar with the travel industry, I must say that the Unlimited Vacation Club has garnered mixed reviews from customers. While some have expressed delight in their experiences, such as the personalized service and special amenities provided during their stay, others have raised concerns about high-pressure sales tactics, unmet promises, and difficulties in canceling memberships. It's important for potential customers to carefully consider their options and thoroughly review the terms before committing to the Unlimited Vacation Club. Remember, your vacation experience should be stress-free and enjoyable, so choose wisely.

Read full review of Unlimited Vacation Club
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
10:52 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Unlimited Vacation Club replied to this review.

Unlimited Vacation Club absolutely not hyatt!

I went to "the talk" with no intention of buying anything but wanted the $250 in vouchers, However I changed my mind when i was assured i would be given $1000/year for cruises even through Disney to save money on future vacations and that there would be a significant savings. Most importantly i understood that this was a Hyatt company so very trustworthy. Then when i got home, i found their website to be very simple and had to SEARCH to find any association with Hyatt and could not find any connection for buying cruises or Disney, only their vacations in Central America and none of the world-wide places. Then even looking at their "savings' for Mexico and found minimal savings certainly not enough to justify the large amount of money i put on my credit card to buy in with them. I was scammed into thinking this was a Hyatt company and now see all the smoke in mirrors. I will make sure to let people know that the Dreams Resort I stayed in was beautiful and clean and the workers were lovely, however UVC is a team of scam artists. I contacted them already and was told to await a call from "Legal" With no phone call yet today I'm going to social media to ensure I get all of my money back.

Recommendation: Enjoy the resort DO NOT BUY into this fake "Vacation Club"

Read full review of Unlimited Vacation Club
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
N
8:56 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Unlimited Vacation Club replied to this review.

Unlimited Vacation Club UVC Sales Bad News - Bait and Switch

I have been trying to cancel my membership for over a month now. I even got the BBB involved. You can terminate your membership within 5 business days but they did not give me access to their site, still don't have it, to effectively assess their program. There is also a 15 business day voluntary termination that will cost you a little of what they charge for the stay - in my case it was an upgrade from their Dreams Tulum to their Secrets Moxche resort. I'm willing to absorb some of that cost but they simply will not reachout to me any longer, not since 2 Feb have I heard from them even though they have told the BBB they have reached out to me. They have now charged my card for monthly payments - which I will refute and hopefully nix their monthly charge until we re-establish contract to resolve the termination.

Recommendation: Do not engage with the Sales teams; they will use a bait and switch tactic to get you to join.

Read full review of Unlimited Vacation Club
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
  1. Pros
    1. Exclusive resort access
    2. Attractive travel discounts
    3. Flexible booking options
    4. Premier room upgrades
    5. Members-only experiences
  1. Cons
    1. High upfront membership cost
    2. Complex cancellation policies
    3. Limited destination flexibility
    4. Aggressive sales tactics

Unlimited Vacation Club Complaints 396

ComplaintsBoard
J
12:05 pm EDT

Unlimited Vacation Club Resort fees

We were advised that we could stay at all inclusinve resorts for $299 for up to 7 days and an additonal $25 pp daily to add all inclusive. When trying to make this reservation we foumd out that we were lied to. Then when we log in to book a room the total is almost $5000 for 5 days. How are we benefiting from this. This is truly a scam. They tell you all the deals and non of them are true. How can we get a refund and get from under this contract?

Confidential Information Hidden: This section contains confidential information visible to verified Unlimited Vacation Club representatives only. If you are affiliated with Unlimited Vacation Club, please claim your business to access these details.

Read full review of Unlimited Vacation Club
Hide full review
ComplaintsBoard
M
8:10 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Unlimited Vacation Club has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I planned a vacation at another resort which was horrible and UVC had these excursions available for $60 if you take a tour of the property/resort. I wish I would have paid full price for the excursion and not taken the tour. I was an emotional wreck at the location (it had mold, linen/room was dirty, food was disgusting) so when UVC promised all these...

View 0 more photos
Read full review of Unlimited Vacation Club and 1 comment
ComplaintsBoard
D
5:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Unlimited Vacation Club has left an official reply on this complaint.

Unlimited Vacation Club Membership

Everything we were told was all lies. Everything we were promised is false and not even close to what we were told. in September 2023 my wife and I went on our honeymoon. We had the preferred club junior suite with private pool and we became members because we were promised a 7 day all inclusive vacation exactly like the one we were on, same type of room and all the perks except for the flight. Now that I am trying to book all I get is a run of the mill room.

Claimed loss: $4,845.00USD

Desired outcome: I would like a refund and an apology for wasting my time

Confidential Information Hidden: This section contains confidential information visible to verified Unlimited Vacation Club representatives only. If you are affiliated with Unlimited Vacation Club, please claim your business to access these details.

Read full review of Unlimited Vacation Club and 1 comment
Update by Danny Rossi
Sep 19, 2024 12:58 pm EDT

I keep emailing them and no one is answering me back. They say please contact us by email to resolve your problem and then nothing. Just making my situation worse and more frustrating.

Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
1 comment
Add a comment
D
D
D. Roob
Aug 20, 2024 4:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

You’ve laid it out clearly — Unlimited Vacation Club completely misled you. Promising a luxurious experience and then delivering something far from it is unacceptable, especially when it was part of your honeymoon. It’s frustrating to see that what was sold to you doesn’t match reality. Hopefully, your review makes others think twice before signing up.

Is Unlimited Vacation Club Legit?

Unlimited Vacation Club earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Unlimited Vacation Club stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Unlimited Vacation Club's reputation as a trustworthy leader in their field. Customers can rely on Unlimited Vacation Club's services, assured they're dealing with a highly reputable and fully legitimate company.

By resolving 76% of 395 negative reviews, Unlimited Vacation Club is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Unlimitedvacationclub.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Unlimitedvacationclub.com you are considering visiting, which is associated with Unlimited Vacation Club, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

According to our analysis, Unlimited Vacation Club appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

Unlimited Vacation Club website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Unlimitedvacationclub.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Unlimited Vacation Club.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Unlimited Vacation Club. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
A
7:27 pm EDT
Verified customer The reviewer confirmed their account using X. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Unlimited Vacation Club has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On February 25, 2024, I attended a sales presentation by Arrivia, Inc. at Dreams Tulum Resort & Spa. False claims were made about the Unlimited Vacation Club (UVC) membership. I was promised 40 weeks at $760 each and 4 weeks at $299 each, usable for up to 8 people per reservation on the RCI website, including hotels and exclusive catamarans (1 week for...

Read full review of Unlimited Vacation Club
ComplaintsBoard
U
11:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Unlimited Vacation Club has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am a UVC loyalist. I have been a member since 2015 and have upgraded many times over the years. In 2023 I upgraded to impressions and out of nowhere l received an email saying that properties that were sold to me for 1 for 1 are now being changed to 2 for 1. The companies past practice has been for existing members to be grandfathered into the original...

Read full review of Unlimited Vacation Club
ComplaintsBoard
M
7:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Unlimited Vacation Club has left an official reply on this complaint.

Unlimited Vacation Club Sales and service

I am a goldplus member. Was promised a Premier Week and the bonus week together could be a week at any club. Instead when I booked it, it is only six days and you pay full price for the seventh and get the lowest level room both of which were not expressed at the time of the contract.

Then there are the RCI points. I tried to make the points available. I don't remember the sales man saying each time they release the points it cost $300, but nevertheless, I asked for the points that were soon to expire to be released and paid the fee. Instead they release points that were to expire a year later and I had to pay $150 to combine them for the trade. I called 4x and was promised a call back and that it would be resolved 3 different times. No call back ever came. I asked to speak to a supervisor, not available. Finally as the deadline for holding the property came I gave up and paid to combine the other points. RCI also promised to help but never did.

Claimed loss: $150 for combining points when they released the wrong points and the cost for the seventh day at Secrets Akumal which I think was around $300, the 40 points that will expire because they released the wrong points.

Desired outcome: $450 with an apology for all the time on the phone with UVC and RCI I spent and the unreturned calls that were promised from UVC.

Confidential Information Hidden: This section contains confidential information visible to verified Unlimited Vacation Club representatives only. If you are affiliated with Unlimited Vacation Club, please claim your business to access these details.

Read full review of Unlimited Vacation Club
Update by MaPa777
Mar 30, 2024 9:08 am EDT

Not resolved. I did get one call that apologized and admitted it was wrong and said they were working on it. I did not reply on to the complaint board because UVC said they were working on it and would call us back. Like before, no call back. The man who called to say they were working on it even used the phrase 2 for 1 after admitting it was 6/7ths. I went back and looked at the charge. It was over $600. Victor at UVC said they would get back to me within a week. That week has passed. A later apology call by Hector said it would be within 48 hours. That too has passed.

Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
M
12:10 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Replied
Unlimited Vacation Club has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We attended a presentation a Secrets Moxche' during our honeymoon in Cancun. The resort was amazing, we had lots of champagne, we were in a wonderful mood, and we were misled. While sitting there, I tried to google the program, but I did not get any internet service. We thought we were getting a vacation plan, and did not realize we were purchasing a...

Read full review of Unlimited Vacation Club
ComplaintsBoard
P
8:57 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Unlimited Vacation Club has left an official reply on this complaint.

Unlimited Vacation Club Vacation voucher to return to secrets with/vip package - not as sold

We were sold a vacation package to return to the resort that we were staying at which was Secrets Royal Beach Punta Cana as a last option in their sales pitch. They promised us that we could return if we purchased the voucher and it would allow us to have the upgraded amenities also known as the Preferred Club Access. After we paid the $500 deposit and $700 payment totaling $1,299 we thought we'd be all set to book it. Well we then find out that there are block out dates for the dates we wanted to return which was in the first week of January the same time we were there originally but could not book those dates when we called to make our reservation. And on top of it, we were told that Secrets was not an option. So we were sold one thing based on what we were told but then they tell us that we can't do what we were sold. This is extremely frustrating and we would like to discuss how we can resolve this issue to get what we were sold and promised.

Claimed loss: $1,299

Desired outcome: We would like to get what we were sold which was to stay at the Secrets Royal Beach Punta Cana Resort w/Preferred Club Access in January which were the same dates they promised us as our previous stay. That's the only reason we bought it!

Confidential Information Hidden: This section contains confidential information visible to verified Unlimited Vacation Club representatives only. If you are affiliated with Unlimited Vacation Club, please claim your business to access these details.

Read full review of Unlimited Vacation Club
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
J
4:14 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Unlimited Vacation Club has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I visited a Secrets Resort (Unlimited Vacation Club) in March 2022. I heard a presentation to become a member. I had an existing timeshare with another company. I purchased a gold membership with a contract that stated my timeshare would be accepted in exchange for a financial credit. I would not have purchased the membership had that clause not been...

Read full review of Unlimited Vacation Club
ComplaintsBoard
J
2:21 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Unlimited Vacation Club has left an official reply on this complaint.

Unlimited Vacation Club Membership services

Unlimited Vacation Club is a complete fraud. Our experiences with them on our trip (February 2023 at secrets Moxche) promised a guaranteed locked in price, value like you could not believe. Even our cruise credits that we got from the package through U lifestyle wasn't as they had proposed it would be. They gave us 1500$ for the first two years towards cruises which was stated that they could be cashed out for a single cruise. This was a complete lie, U lifestyle told me we could only use 400$ of the 1500$ for the cruise leaving it at a whopping 3100$ left to pay out of pocket (dollars in American and not including flights). The pricing is literally no better than going to a travel agent.

Extremely unsatisfied and if a suit comes out of this I would gladly go into it. 14000$ into it and just found out its complete BS.

Yours truly, yet another unsatisfied customer.

Justin Winter.

PS I'd love my money back.

Desired outcome: Please refund.

Confidential Information Hidden: This section contains confidential information visible to verified Unlimited Vacation Club representatives only. If you are affiliated with Unlimited Vacation Club, please claim your business to access these details.

Read full review of Unlimited Vacation Club
Update by Justin Winter
Feb 10, 2024 3:28 pm EST

This definitely has not been resolved. They have been calling me twice a day while I’ve been on nightshift after I’ve asked them to only email me. And they are now stating for me to cancel this product (something I haven’t used) I will need to pay up to 50% of the total cost of the membership.

Update by Justin Winter
Feb 10, 2024 3:25 pm EST

It’s definitely not resolved nor am I happy.

Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
J
2:45 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Replied
Unlimited Vacation Club has left an official reply on this complaint.

Unlimited Vacation Club Deceitful sales tactics

The presentation was a very slick act which made promises that do not pan out in the end. The salesman said that we would only have to pay the "member fee" for food/beverage which was between $190-$270 per night. When reviewing the contract we saw that it stated we would only get a 25% discount on rooms, but he said do not worry about that, you will get amazing rates. So although we were very skeptical they eventually convinced us to go through with it and we did. Now that we try to book a vacation we see the rates are really just a 25% discount of full price, and typically non members of UVC can already get discounts so in the end it is not much if any savings at all. You can search Unlimited Vacation Club on the internet and see the millions of complaints

about deceitful sales tactics. We have emailed the company with no response.

Claimed loss: $11,760 so far, with monthly payments starting in March.

Desired outcome: Full Refund and Cancel Membership.

Confidential Information Hidden: This section contains confidential information visible to verified Unlimited Vacation Club representatives only. If you are affiliated with Unlimited Vacation Club, please claim your business to access these details.

Read full review of Unlimited Vacation Club
Update by JimBoCA
Mar 22, 2024 1:05 pm EDT

Another reply just so this doesn't get automatically closed. We have hired an attorney is is working on this for us.

Update by JimBoCA
Feb 28, 2024 4:57 pm EST

I'll continue to reply so this complaint does not get closed. The company "mediator" contacted me by phone, made more promises about great rates we should get, like rooms for $50, and of course I investigated and it is not true. I asked him to please respond with what he told me verbally in writing, and his response was very rude and condescending. Then he said I can cancel my contract and pay 50% of the total price. I want a full refund due to the constant lies they tell their clients. I am seeking advice from an attorney.

Update by JimBoCA
Feb 22, 2024 6:34 pm EST

I am just replying again to keep you from closing this as resolved.

I've been in contact with the company mediator on the phone who once again made many promises on the phone about room prices which do not match what I see on their website. I explained this to him with the details in an email and he wants to explain on the phone. I said I want it in writing in an email, that was 7 days ago and he has not responded. This company flat out lies. He also sent me a new "bonus" stay in a preferred room, but if I sign this I am saying I am satisfied with what the mediator told me. I am far from satisfied and this is an obvious ploy to try and make me stop complaining and exposing them. I will not stop, I will hire lawyers if my credit card company will not help me.

I also find it sad that almost every complaint about this company on this site show as "Resolved" when in fact they are not resolved, they just received no more responses. This gives the illusion that the company works to resolve the problems, when in fact I have not found one complaint where the customer was happy.

Update by JimBoCA
Feb 07, 2024 6:16 pm EST

I promptly emailed as requested and received a prompt response saying the request was escalated and I've yet to hear back.

Hide full review
ComplaintsBoard
F
7:37 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Unlimited Vacation Club has left an official reply on this complaint.

Unlimited Vacation Club Membership sales

We upgraded our UVC at secrets Moxche about a year ago. The young woman who was the manager of sales sold us with the Hyatt acquisition and now was part of UVC. We were told more than once with certainty that our 300,000 Hyatt points earned would be Hyatt base points to earn lifetime globalist membership. Come to find out that is a complete lie, false and con. That is a very large part in our decision to spend money and upgrade.

If anyone knows this woman’s name I would like to have it. I believe it was Natalia. She works as the UVC sales manager at Secrets Moxche. Long hair and in her late 20’s. If so please reply. I am certain she has lied to others.

Claimed loss: 300,000 Hyatt base points

Confidential Information Hidden: This section contains confidential information visible to verified Unlimited Vacation Club representatives only. If you are affiliated with Unlimited Vacation Club, please claim your business to access these details.

Read full review of Unlimited Vacation Club
Update by Franco614
Apr 20, 2024 8:01 am EDT

It has been about 3 month and I have received an email from a Mauricio Emmanuel Gomez Flores 3 weeks ago asking to make an appointment to talk. We set that up. The date and time came. I emailed him to see if this call was going to happen and I have never heard anything back. Pretty weird and pathetic way to handle any situation. Nothing has been resolved and nothing has been done at all. This has been a waste of time

Update by Franco614
Feb 09, 2024 7:44 am EST

I still have not heard back from anyone reguardung this issue

Update by Franco614
Feb 03, 2024 1:00 pm EST

I emailed you as asked and sent all information including another recap of how we got to where we are now which is paying monthly for something that is not what we were sold by the Hyatt representative.

Hide full review
ComplaintsBoard
L
3:48 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Unlimited Vacation Club has left an official reply on this complaint.

Unlimited Vacation Club Refund of voucher/coupon

On 11/8/2023 I was offered a coupon for an excursion at a reduced cost for renting a car with America Car rental. I agreed to purchasing the coupon but only received a voucher that stated that I must attend a 90 minute time share presentation in order to receive my coupon. I was not able to attend the presentation they told me do not worry it was refundable and that I needed to email the address on the paper to get my refund. I have emailed them numerous times and never gotten a response. When I call the number it is disconnected. When I call Unlimited Vacation Club directly they state they don't know what the voucher is, who has my money or how to be refunded.

Claimed loss: 2400 MX

Desired outcome: Refund

Read full review of Unlimited Vacation Club
View 0 more photos
Update by Lacie Morgan
Dec 10, 2023 2:00 pm EST

Emailed as requestedand never heard from them again. That's not resolved

Update by Lacie Morgan
Dec 10, 2023 1:59 pm EST

Emailed as requested and never heard from them again.

Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
M
11:54 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Unlimited Vacation Club has left an official reply on this complaint.

Unlimited Vacation Club Vacation club membership

Total scam and waste of money. Stay away from this membership and Dreams hotels chain completely. There is no benefit from this membership but a loss. when you price with hotel+air ticket (dont price only the hotel stay separately, always add the air ticket together) , any other travel site beat or match UVC for no upfront cost. Free nights and membership benefits doesnt exist and so many conditions to get so much less. Once you sign up, you cant get out without paying minimum of 50% of contract value. Pressure sales tactics and bogus promises to cheat money out of unsuspecting customers who are in good mood.

Claimed loss: CAD10000

Desired outcome: get total refund of what I was forced to pay

Read full review of Unlimited Vacation Club
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
M
9:38 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Unlimited Vacation Club has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We purchased in April 2023 Punta Cana. We have been paying but have not seen the benefits that where promised. Every time we try to book a trip their is barrier. When you call on the phone it is hard to understand the staff. We definitely got taken advantage of. So yesterday we get a call from U lifestyle their affiliate for cruises and resorts. The...

Read full review of Unlimited Vacation Club
ComplaintsBoard
B
9:33 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Unlimited Vacation Club has left an official reply on this complaint.

Unlimited Vacation Club Honoring first visit incentives and a signed contract

On Feb 23, 2023 we purchased a Pearl Package at Dreams resort in Huatulco, MX. We were given first visit incentives for 2 premier weeks that were IMMEDIATELY ACCESSIBLE upon signing the contract. We were also given 4 RCI bonus weeks for $299 valid for 2 years. We paid a down payment of $3,875.00USD of the contract and have paid monthly amounts ever since. We were clearly told that we had 2 weeks of premier nights available to us IMMEDIATELY upon signing as an incentive gift to sign there and then (I have this in writing).

7 months later I went to book/use 7 of our premier nights and am told that we have to pay out the remainder of our contract $6500+ if I want to access the 14 premier nights.

I understand how the regular premier nights work on a regular basis. However, these 14 premier nights were given to us to use immediately as stated in our contract. I want UVC to honor their contract and what was promised upon signing. Please see my contract attached.

Desired outcome: I would like a response to my request and to have access to 7 premier nights immediately, as was stated in my contract (provided).

Read full review of Unlimited Vacation Club
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
A
4:34 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Unlimited Vacation Club has left an official reply on this complaint.

Unlimited Vacation Club Cancel membership and be reimbursed

We got duped at Dreams Cozumel. I don’t know how much money we have spent in total, but I have yet gotten and “free” anything. We made a huge downpayment, and spend $400 per month for this membership. We also spent $4000 + on Unlimited Lifestyle, and another $2000 + for RCI crap. We have been promised everything from free resort weeks, free cruises, free airfare, free car rentals, etc. However, when trying to use any of these things we were not allowed because of the time of the year, or we have to pay fees as our free week is only the “base” amount, and the fees end up costing as much as if I booked not using my “free” week. The rates continue to go up for no reason. I am out over $10,000, and have got nothing for it. And now the free weeks I was guaranteed are not available till I pay in full, or upgrade to the next level which costs more money. I am so beyond done. I want to sue the rntire corporation and every individual that works there plus all the resorts.

Claimed loss: $10,000

Read full review of Unlimited Vacation Club
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
M
6:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Unlimited Vacation Club has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My Fiance and I purchased our UVC member at Dreams Macao, DR in January 2023, however I feel like we were scammed. Andre from Dream Macao told us we would be given preferred status with each of our stays. We purchased the membership because we will be getting married in DR and want to be able to provide the best prices, room upgrades and experiences a...

Read full review of Unlimited Vacation Club
ComplaintsBoard
B
1:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Unlimited Vacation Club has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Back in January myself and a friend went to Dreams in Cabo. We were approached by a gentleman stating he would give us $300 in resort credit to use for the spa and discount excursions if we go to a 90 min presentation. We agree to go the next day and then the nightmare begins. The pressure was on and the drinks were flowing. Since it was just the two of u...

Read full review of Unlimited Vacation Club and 1 comment
ComplaintsBoard
B
8:00 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Replied
Unlimited Vacation Club has left an official reply on this complaint.

Unlimited Vacation Club Secrets Sint Maarten

I have been a member of Unlimited Vacation Club for several years and have hosted and traveled to several countrys. We went with 3 other couples to Cobo and were treated very well. We have been to 2 other resorts and felt treated very well. We brought another couple to this resort in Sint Maarten and had our trip crushed. From check in to check out I could begin to tell you that this is not a Secrets. Most of the resturants were not open, the food left much to be desired - when you had a problem with door locks ect. I took a miracle to get something fixed. It was not a pleasant experiance that we had at other Secrets - no app for anything and they were mostly rude. Sorry for the bad review but this vacation was a bust. I am not happy.

Desired outcome: A new destination for both us and the party we paid for - MD1-000769

Read full review of Unlimited Vacation Club
Update by Barry Cooney
Oct 21, 2023 12:27 pm EDT

Well - complained and they still have not tried to make it right - I guess we will have to step it up to the next level - getting ahold of credit card company and reversing the charges. Thanks

Hide full review

About Unlimited Vacation Club

Screenshot Unlimited Vacation Club
Unlimited Vacation Club offers a travel and leisure membership granting access to a collection of luxury resorts. Members benefit from preferred rates, exclusive perks, and various vacation options. The club emphasizes flexibility in travel destinations and experiences.
How to file a complaint about Unlimited Vacation Club?

**Guide on Filing a Complaint with Unlimited Vacation Club on ComplaintsBoard.com:**

1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button at the top right corner of the ComplaintsBoard.com website.

3. Writing the Title:
- Summarize the main issue with Unlimited Vacation Club in the 'Complaint Title' section.

4. Detailing the Experience:
- Mention key areas such as transactions with the company, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field for financial losses and the 'Desired Outcome' field to specify the resolution sought.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint or review about Unlimited Vacation Club on ComplaintsBoard.com.

Overview of Unlimited Vacation Club complaint handling

Unlimited Vacation Club reviews first appeared on Complaints Board on Jun 29, 2013. The latest review Vacation club package was posted on Aug 22, 2024. The latest complaint Vacation club package was resolved on Aug 22, 2024. Unlimited Vacation Club has an average consumer rating of 4 stars from 398 reviews. Unlimited Vacation Club has resolved 301 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.1
136 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Unlimited Vacation Club Contacts

  2. Unlimited Vacation Club phone numbers
    +1 (877) 923-2582
    +1 (877) 923-2582
    Click up if you have successfully reached Unlimited Vacation Club by calling +1 (877) 923-2582 phone number 0 0 users reported that they have successfully reached Unlimited Vacation Club by calling +1 (877) 923-2582 phone number Click down if you have unsuccessfully reached Unlimited Vacation Club by calling +1 (877) 923-2582 phone number 0 0 users reported that they have UNsuccessfully reached Unlimited Vacation Club by calling +1 (877) 923-2582 phone number
    +52 800 099 6435
    +52 800 099 6435
    Click up if you have successfully reached Unlimited Vacation Club by calling +52 800 099 6435 phone number 0 0 users reported that they have successfully reached Unlimited Vacation Club by calling +52 800 099 6435 phone number Click down if you have unsuccessfully reached Unlimited Vacation Club by calling +52 800 099 6435 phone number 0 0 users reported that they have UNsuccessfully reached Unlimited Vacation Club by calling +52 800 099 6435 phone number
    +54 800-666-3458
    +54 800-666-3458
    Click up if you have successfully reached Unlimited Vacation Club by calling +54 800-666-3458 phone number 0 0 users reported that they have successfully reached Unlimited Vacation Club by calling +54 800-666-3458 phone number Click down if you have unsuccessfully reached Unlimited Vacation Club by calling +54 800-666-3458 phone number 0 0 users reported that they have UNsuccessfully reached Unlimited Vacation Club by calling +54 800-666-3458 phone number
    +56 1230 020 6848
    +56 1230 020 6848
    Click up if you have successfully reached Unlimited Vacation Club by calling +56 1230 020 6848 phone number 0 0 users reported that they have successfully reached Unlimited Vacation Club by calling +56 1230 020 6848 phone number Click down if you have unsuccessfully reached Unlimited Vacation Club by calling +56 1230 020 6848 phone number 0 0 users reported that they have UNsuccessfully reached Unlimited Vacation Club by calling +56 1230 020 6848 phone number
    +33 805 98 56 45
    +33 805 98 56 45
    Click up if you have successfully reached Unlimited Vacation Club by calling +33 805 98 56 45 phone number 0 0 users reported that they have successfully reached Unlimited Vacation Club by calling +33 805 98 56 45 phone number Click down if you have unsuccessfully reached Unlimited Vacation Club by calling +33 805 98 56 45 phone number 0 0 users reported that they have UNsuccessfully reached Unlimited Vacation Club by calling +33 805 98 56 45 phone number
    0-808-189-1401
    0-808-189-1401
    Click up if you have successfully reached Unlimited Vacation Club by calling 0-808-189-1401 phone number 0 0 users reported that they have successfully reached Unlimited Vacation Club by calling 0-808-189-1401 phone number Click down if you have unsuccessfully reached Unlimited Vacation Club by calling 0-808-189-1401 phone number 0 0 users reported that they have UNsuccessfully reached Unlimited Vacation Club by calling 0-808-189-1401 phone number
    +55 800 724 8589
    +55 800 724 8589
    Click up if you have successfully reached Unlimited Vacation Club by calling +55 800 724 8589 phone number 0 0 users reported that they have successfully reached Unlimited Vacation Club by calling +55 800 724 8589 phone number Click down if you have unsuccessfully reached Unlimited Vacation Club by calling +55 800 724 8589 phone number 0 0 users reported that they have UNsuccessfully reached Unlimited Vacation Club by calling +55 800 724 8589 phone number
    +1 (829) 200-9898
    +1 (829) 200-9898
    Click up if you have successfully reached Unlimited Vacation Club by calling +1 (829) 200-9898 phone number 0 0 users reported that they have successfully reached Unlimited Vacation Club by calling +1 (829) 200-9898 phone number Click down if you have unsuccessfully reached Unlimited Vacation Club by calling +1 (829) 200-9898 phone number 0 0 users reported that they have UNsuccessfully reached Unlimited Vacation Club by calling +1 (829) 200-9898 phone number
    +506 4000 0226
    +506 4000 0226
    Click up if you have successfully reached Unlimited Vacation Club by calling +506 4000 0226 phone number 0 0 users reported that they have successfully reached Unlimited Vacation Club by calling +506 4000 0226 phone number Click down if you have unsuccessfully reached Unlimited Vacation Club by calling +506 4000 0226 phone number 0 0 users reported that they have UNsuccessfully reached Unlimited Vacation Club by calling +506 4000 0226 phone number
    +34 518 88 97 28
    +34 518 88 97 28
    Click up if you have successfully reached Unlimited Vacation Club by calling +34 518 88 97 28 phone number 0 0 users reported that they have successfully reached Unlimited Vacation Club by calling +34 518 88 97 28 phone number Click down if you have unsuccessfully reached Unlimited Vacation Club by calling +34 518 88 97 28 phone number 0 0 users reported that they have UNsuccessfully reached Unlimited Vacation Club by calling +34 518 88 97 28 phone number
    +49 800 1824414
    +49 800 1824414
    Click up if you have successfully reached Unlimited Vacation Club by calling +49 800 1824414 phone number 0 0 users reported that they have successfully reached Unlimited Vacation Club by calling +49 800 1824414 phone number Click down if you have unsuccessfully reached Unlimited Vacation Club by calling +49 800 1824414 phone number 0 0 users reported that they have UNsuccessfully reached Unlimited Vacation Club by calling +49 800 1824414 phone number
    +250 7869990179
    +250 7869990179
    Click up if you have successfully reached Unlimited Vacation Club by calling +250 7869990179 phone number 0 0 users reported that they have successfully reached Unlimited Vacation Club by calling +250 7869990179 phone number Click down if you have unsuccessfully reached Unlimited Vacation Club by calling +250 7869990179 phone number 0 0 users reported that they have UNsuccessfully reached Unlimited Vacation Club by calling +250 7869990179 phone number
    More phone numbers
  3. Unlimited Vacation Club emails
  4. Unlimited Vacation Club social media
  5. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 03, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.