Unlimited Vacation Club
Reviews and Complaints

I signed up for this company in 2018 while on vacation at one of their resorts. We paid nearly $8000 in total to be members, but have never used this club since signing up, not even once. When we got the welcome packet, I called and was told to go online and finish my registration in order to activate the account. I asked about using the 7 day credit I received for signing up, but was given the run-around and told every day I chose was some sort of blackout date. It is now 2025 and I tried calling in order to activate my account, but was told I owe a renewal fee for every year since 2018, plus late fees (nearly $1000) if I would like my account to be unlocked. So, after spending $8000 on a membership with plans to spend thousands more on vacations, and never having used the account, these scam artists are more concerned over some [censored] renewal fees on an inactive account. Do yourself a favor and find a more reputable company to spend your hard earned money on.

As someone deeply familiar with the travel industry, I must say that the Unlimited Vacation Club has garnered mixed reviews from customers. While some have expressed delight in their experiences, such as the personalized service and special amenities provided during their stay, others have raised concerns about high-pressure sales tactics, unmet promises, and difficulties in canceling memberships. It's important for potential customers to carefully consider their options and thoroughly review the terms before committing to the Unlimited Vacation Club. Remember, your vacation experience should be stress-free and enjoyable, so choose wisely.

I went to "the talk" with no intention of buying anything but wanted the $250 in vouchers, However I changed my mind when i was assured i would be given $1000/year for cruises even through Disney to save money on future vacations and that there would be a significant savings. Most importantly i understood that this was a Hyatt company so very trustworthy. Then when i got home, i found their website to be very simple and had to SEARCH to find any association with Hyatt and could not find any connection for buying cruises or Disney, only their vacations in Central America and none of the world-wide places. Then even looking at their "savings' for Mexico and found minimal savings certainly not enough to justify the large amount of money i put on my credit card to buy in with them. I was scammed into thinking this was a Hyatt company and now see all the smoke in mirrors. I will make sure to let people know that the Dreams Resort I stayed in was beautiful and clean and the workers were lovely, however UVC is a team of scam artists. I contacted them already and was told to await a call from "Legal" With no phone call yet today I'm going to social media to ensure I get all of my money back.

I have been trying to cancel my membership for over a month now. I even got the BBB involved. You can terminate your membership within 5 business days but they did not give me access to their site, still don't have it, to effectively assess their program. There is also a 15 business day voluntary termination that will cost you a little of what they charge for the stay - in my case it was an upgrade from their Dreams Tulum to their Secrets Moxche resort. I'm willing to absorb some of that cost but they simply will not reachout to me any longer, not since 2 Feb have I heard from them even though they have told the BBB they have reached out to me. They have now charged my card for monthly payments - which I will refute and hopefully nix their monthly charge until we re-establish contract to resolve the termination.

Was told we would be able to book vacations at $299 per week throughout South America locations, and $599 per week in Europe at the Hyatt locations. Nowhere in our contract can we see that written. When I did look into making a reservation, it would need to be through RCI, and on top of the $299 per week we pay a commission to UVC of $350!. This was never mentioned during our presentation. We were promised 21 free premier nights AI for two. They did not tell us that we would only receive a free night after making two months payments. So it would take us 42 months of payments before we could claim those free nights. Very misleading. I tried to book a property that they were advertising as having a grand reopening. Searched for available weeks with no success. Called UVC and they said the property was booked for the rest of the year! Then why advertise it? Was told UVC was owned by Hyatt, when actually Hyatt sold it years ago. They only manage it.

I’ve been a member since 2014 upgraded 3×1st two times of fine this last time the contract that I signed is not the contract that they sent me. It seems that their iPad that they make you sign and then you just touch to initial it seems like they added more to my contract Than I agreed to and forged my signature.

Request for Account Reinstatement Due to Unauthorized Cancellation
I am writing to urgently request the immediate reinstatement of my account, which was canceled without my consent. This abrupt termination occurred despite my having an active automatic payment setup and after one payment had already been successfully processed.

It is completely unacceptable for my membership to be terminated without prior notification

We attended a sales pitch at Secrets Royal Beach in Punta Cana on February 9, 2025. After taking up 4 hours of our precious and not inexpensive vacation time, and after several misrepresentations about the length of time, the “next step” was going to take, they made cry and she walked out and I finished up the paperwork alone.

When I returned to my room, now with more time on my hands, I read the documents thoroughly. The deal as written up is not what was represented in writing on the notepads which I have pictures of. (Although the negotiator did change the terms on the notepad after I took pictures “making the deal better”). Moreover, regardless of any other basis I may maintain, the Contract provides a five day cancellation period without requiring I state any cause.

We have not made use of any upgrades or used UVI to provide any benefit whatsoever. In fact, when we reviewed our ability to book a trip nothing was available within the time period required to use the benefits.

I timely canceled on February 10, 2024 pursuant to the contract by emailing the mediator at the email address provided in the contract. The mediator has not responded yet, which the contract indicates may be required to show that I disputed it on time. That provision of the contract is unenforceable and frankly asinine as it shifts all the power to an irresponsive and recipient.

We are still on site, extremely dissatisfied with the experience, and willing to sit in the breakfast area, warning the incoming to avoid the slaughter.

This is a complete scam. My signature was duplicated, I never received the promised documents, and no services has been provided. They took a payment out of my account and once blocked they changed their name and took additional monies. I cannot believe that BOA would like to occur. I was promised trips and other vacations and this was not available. Complete Fraud.

We were very skeptical about high pressure sales pitches, prefaced with breakfast champagne. However, after repeated efforts to obtain representations as to what was being offered, and the guarantee of the Hyatt brand, we agreed to a plan that included "unlimited booking of all Hyatt Properties and all inclusive for 5 years." Since we intended to use the Grand Hyatt in Nashville, as well as other Hyatt properties outside of the All-Inclusives, and being assured we would get 25% off those, we agreed.

When we went to book our hotels, both in and out of UVC, things were not as represented. "All Hyatt properties" were not included, and the restrictions on the use of other properties were all not as represented.

We should have known that when we were unable to get copies of the handwritten notes explaining the program, that there was a problem. How big the problem was couldn't be determined until we tried to avail ourselves of what was promised and learned it wasn't true.

We will not require our money back, or for the dozens of hours lost trying to find a way to make this work, but we do want confirmation that our contract was cancelled without further payment and there will be no adverse credit report as a result.

Thank you,
TVB

We were advised that we could stay at all inclusinve resorts for $299 for up to 7 days and an additonal $25 pp daily to add all inclusive. When trying to make this reservation we foumd out that we were lied to. Then when we log in to book a room the total is almost $5000 for 5 days. How are we benefiting from this. This is truly a scam. They tell you all the deals and non of them are true. How can we get a refund and get from under this contract?

I planned a vacation at another resort which was horrible and UVC had these excursions available for $60 if you take a tour of the property/resort. I wish I would have paid full price for the excursion and not taken the tour. I was an emotional wreck at the location (it had mold, linen/room was dirty, food was disgusting) so when UVC promised all these things in a package I was excited to go. They put me in a really nice place, food was delicious but there were hidden fees. They showed me a book stating the high prices of resorts but when I looked online the prices to stay at the resort was the same as a non-member. I put $7995 on my credit card because of what was told me. I trusted them. They make you sign your name once and then it's inserted in all these fields. I should have read the contract prior to but after being there for over 6 hours I was exhausted! I just wanted to get to a room. The rooms are beautiful! They even give you a butler as a preferred member. That treatment comes with a big price which I found out later. I was told that the move/upgrade was free but found out later it wasn't. Once I returned home that's when I read the contract. I called RCI and they said no weeks were purchased on my behalf as of yet and I should call UVC and cancel with them. UVC stated the weeks were purchased already. Also UVC stated this is a HYATT MEMBERSHIP and it is not. It took 2 weeks for someone to finally return my call and that was once I said I wanted to cancel my membership via email. Then the rep offered to add an additional 10 year to the membership. UVC added to my stress. Now my daughter is 1 year from going away to college and my intentions were for us to travel a couple of times with the membership but I won't be able to afford to do anything with this contract. I thought this was a great deal but truly it is not. Run don't get a membership with them unless you read all the fine print and negotiate to an amount which is fair/right and exact. ive attached the promise writeup. I will never do anything like this again!

Everything we were told was all lies. Everything we were promised is false and not even close to what we were told. in September 2023 my wife and I went on our honeymoon. We had the preferred club junior suite with private pool and we became members because we were promised a 7 day all inclusive vacation exactly like the one we were on, same type of room and all the perks except for the flight. Now that I am trying to book all I get is a run of the mill room.

On February 25, 2024, I attended a sales presentation by Arrivia, Inc. at Dreams Tulum Resort & Spa. False claims were made about the Unlimited Vacation Club (UVC) membership. I was promised 40 weeks at $760 each and 4 weeks at $299 each, usable for up to 8 people per reservation on the RCI website, including hotels and exclusive catamarans (1 week for $760, excluding food), plus significant savings on vacation packages for up to 10 years. These claims were false. Upon discovering the fraud, I requested cancellation on March 4, 2024, via phone, email, and a certified mail letter from my lawyer to their Arizona office, which was ignored. WhatsApp conversations with the seller prove the misrepresentation, but the merchant’s response ignored the core issue and offered only a letter to sign, forfeiting the down payment for contract cancellation. Despite multiple attempts, the merchant refused to refund the $8,499 paid.

Reaffirmation of Fraudulent Inducement and Material Misrepresentation:

1. Intentional Misrepresentation of Material Facts:

- False Claim: Promised exclusive catamaran vacations for up to 8 people at $760 per week.

- Actual Terms: Limited to once every four years and not for exclusive use (1 room for 2 people in a shared catamaran), contradicting verbal promises.

- Evidence: WhatsApp conversations with sales representative Fernanda Ramirez show misleading promises.

2. Merchant’s Acknowledgment of Issues:

- Emails: Correspondence from Mauricio Gómez of UVC’s Quality Assurance Department acknowledges the issues but offers inadequate alternatives.

- Key Points Ignored: The merchant’s letter does not refute that the benefits promised were false and misleading.

3. Systematic Deception and High-Pressure Sales Tactics:

- The sales presentation was designed to secure quick signatures without allowing for verification of claims.

4. Immediate Cancellation Request:

- Upon realizing the fraud, I immediately requested cancellation on March 4, 2024. This swift action underscores that I would not have entered into the contract had the true terms been disclosed.

Under Florida law, this case meets all elements of fraudulent inducement:

1. False Statement of Material Fact: The catamaran benefit and RCI weeks.

2. Knowledge of Falsity: Implied by the representative’s communications and actions.

3. Intent to Induce Reliance: Structured sales presentation designed to secure quick signatures.

4. Actual Reliance: I signed based on these false promises.

5. Resulting Damage: $8,499 down payment and ongoing financial obligations.

Please take action to investigate this matter and assist in resolving this issue.

Thank you.

Alejandra Gómez Pérez

I am a UVC loyalist. I have been a member since 2015 and have upgraded many times over the years. In 2023 I upgraded to impressions and out of nowhere l received an email saying that properties that were sold to me for 1 for 1 are now being changed to 2 for 1.

The companies past practice has been for existing members to be grandfathered into the original terms when changes are made for new members. After l have paid an additional 50k in June 2023, I’m being told the benefits that l purchased have lost 50% of its value six months later. Every member that l speak with are fighting mad about this new change, but we don’t know what to do. I love my membership and for the first time l feel like I’ve been cheated.

I want the contract that l purchased to be honored or l want to let the world know that even when you spend over 150k with this company, they can change the value of your purchase without warning. No matter the recourse, someone has to speak out!

I am a goldplus member. Was promised a Premier Week and the bonus week together could be a week at any club. Instead when I booked it, it is only six days and you pay full price for the seventh and get the lowest level room both of which were not expressed at the time of the contract.

Then there are the RCI points. I tried to make the points available. I don't remember the sales man saying each time they release the points it cost $300, but nevertheless, I asked for the points that were soon to expire to be released and paid the fee. Instead they release points that were to expire a year later and I had to pay $150 to combine them for the trade. I called 4x and was promised a call back and that it would be resolved 3 different times. No call back ever came. I asked to speak to a supervisor, not available. Finally as the deadline for holding the property came I gave up and paid to combine the other points. RCI also promised to help but never did.

We attended a presentation a Secrets Moxche' during our honeymoon in Cancun. The resort was amazing, we had lots of champagne, we were in a wonderful mood, and we were misled. While sitting there, I tried to google the program, but I did not get any internet service. We thought we were getting a vacation plan, and did not realize we were purchasing a "discount plan." I realize we are well passed the 5 day cooling off period, and have been paying on this plan for months. We never received a welcome call. I called to inquire about how to use the plan. The call dropped, and the representative never even called back. By the time this happened, it was passed the 5 days. We continued to pay. Now I try to use the program, and I immediately see that the discount is the same thing I could get on a free website. I call the company to complain, and the customer service is awful. I just want to cancel and get a refund. We were even convinced to purchase a fly back plan, that we cannot even use. I want it all cancelled. I want our money back. We feel misled and taken advantage of. I hate that I came to this realization so late. I called on Tuesday, a representative answered the call, verified my identity, put me on hold for over an hour, and the business closed. Can you imagine sitting on hold, and the representative goes home for the day? My stomach hurts, and I feel sick. I want to start a class action lawsuit, if anyone is interested.

We were sold a vacation package to return to the resort that we were staying at which was Secrets Royal Beach Punta Cana as a last option in their sales pitch. They promised us that we could return if we purchased the voucher and it would allow us to have the upgraded amenities also known as the Preferred Club Access. After we paid the $500 deposit and $700 payment totaling $1,299 we thought we'd be all set to book it. Well we then find out that there are block out dates for the dates we wanted to return which was in the first week of January the same time we were there originally but could not book those dates when we called to make our reservation. And on top of it, we were told that Secrets was not an option. So we were sold one thing based on what we were told but then they tell us that we can't do what we were sold. This is extremely frustrating and we would like to discuss how we can resolve this issue to get what we were sold and promised.

I visited a Secrets Resort (Unlimited Vacation Club) in March 2022. I heard a presentation to become a member. I had an existing timeshare with another company. I purchased a gold membership with a contract that stated my timeshare would be accepted in exchange for a financial credit. I would not have purchased the membership had that clause not been included. I was referred to a company in Mexico named Vacations Center( May 2022) I was given instructions how to process the exchange for my previous timeshare. I paid a fee of $2200. Despite following the instructions exactly, I was told 3 times that the paperwork was incorrect. It costs over $300 of fees to repeatedly send the paperwork to Vacations Center. I was told that if I did not complete the paperwork correctly in a specified period of time, I would not be allowed to exchange my timeshare. Eventually, I was told that the paperwork was in order.I was required to have my maintenance fees paid for 90 days beyond the closing date of the paperwork. My fees were paid 13 months in advance.

In February of 2024, I received an email from Vacations Center again. I was told that I am required to pay maintenance fees for my PREVIOUS timeshare through the year 2024 (2 years from the when the transaction was completed).

I emailed that I am no longer the owner of the previous timeshare and I would not be paying the fees. I was informed that the exchange of my timeshare was not competed yet. I was also informed that I am still the owner of record on the previous timeshare. The bill for the maintenance fees would be coming to me.

I purchased the Unlimited Vacations Club membership expecting that the contract would be honored. I have been informed that I may be the owner of TWO memberships now

Unlimited Vacation Club is a complete fraud. Our experiences with them on our trip (February 2023 at secrets Moxche) promised a guaranteed locked in price, value like you could not believe. Even our cruise credits that we got from the package through U lifestyle wasn't as they had proposed it would be. They gave us 1500$ for the first two years towards cruises which was stated that they could be cashed out for a single cruise. This was a complete lie, U lifestyle told me we could only use 400$ of the 1500$ for the cruise leaving it at a whopping 3100$ left to pay out of pocket (dollars in American and not including flights). The pricing is literally no better than going to a travel agent.

Extremely unsatisfied and if a suit comes out of this I would gladly go into it. 14000$ into it and just found out its complete BS.

Yours truly, yet another unsatisfied customer.

Justin Winter.

PS I'd love my money back.

The presentation was a very slick act which made promises that do not pan out in the end. The salesman said that we would only have to pay the "member fee" for food/beverage which was between $190-$270 per night. When reviewing the contract we saw that it stated we would only get a 25% discount on rooms, but he said do not worry about that, you will get amazing rates. So although we were very skeptical they eventually convinced us to go through with it and we did. Now that we try to book a vacation we see the rates are really just a 25% discount of full price, and typically non members of UVC can already get discounts so in the end it is not much if any savings at all. You can search Unlimited Vacation Club on the internet and see the millions of complaints

about deceitful sales tactics. We have emailed the company with no response.

We upgraded our UVC at secrets Moxche about a year ago. The young woman who was the manager of sales sold us with the Hyatt acquisition and now was part of UVC. We were told more than once with certainty that our 300,000 Hyatt points earned would be Hyatt base points to earn lifetime globalist membership. Come to find out that is a complete lie, false and con. That is a very large part in our decision to spend money and upgrade.

If anyone knows this woman’s name I would like to have it. I believe it was Natalia. She works as the UVC sales manager at Secrets Moxche. Long hair and in her late 20’s. If so please reply. I am certain she has lied to others.

On 11/8/2023 I was offered a coupon for an excursion at a reduced cost for renting a car with America Car rental. I agreed to purchasing the coupon but only received a voucher that stated that I must attend a 90 minute time share presentation in order to receive my coupon. I was not able to attend the presentation they told me do not worry it was refundable and that I needed to email the address on the paper to get my refund. I have emailed them numerous times and never gotten a response. When I call the number it is disconnected. When I call Unlimited Vacation Club directly they state they don't know what the voucher is, who has my money or how to be refunded.

Total scam and waste of money. Stay away from this membership and Dreams hotels chain completely. There is no benefit from this membership but a loss. when you price with hotel+air ticket (dont price only the hotel stay separately, always add the air ticket together) , any other travel site beat or match UVC for no upfront cost. Free nights and membership benefits doesnt exist and so many conditions to get so much less. Once you sign up, you cant get out without paying minimum of 50% of contract value. Pressure sales tactics and bogus promises to cheat money out of unsuspecting customers who are in good mood.