United Airlines
Reviews and Complaints

I recently paid over $11K for a round trip business from San Francisco to Paris, and the entertainment system didn't work. Pretty much non-functional the whole trip. Nothing like spending a lot of money for a crappy experience. Their "solution" was a $50 credit. I had been avoiding flying United since having bad experiences several years ago, but recently thought I would give them another try. Should have flown Delta! AVOID FLYING ON UNITED AT ALL COSTS!

After reading numerous reviews from customers, it is evident that United Sales & Service falls short in providing satisfactory services. Customers have reported consistent delays, terrible customer service, and a lack of accountability. From delayed flights to rude staff, the overall experience seems to be highly disappointing. It is advisable to steer clear of United Sales & Service and explore other options for your needs.

I purchased a "United Package" which included flights, hotel, and rental car. Thinking that I was dealing with United Airlines. United Airlines transferred me over to United Package and even though I accessed the UNITED Package from the United website, they had transferred me to another organization without telling me that this organization was not associated with United Airlines. From then on, the nightmare began. We signed up for economy plus seats but when we got to the plane we got economy seats. Fraud by omission. United Package does not have economy plus seats. They did not inform us, nor were we able to get any other seat assignments, boarding pass information, etc. We were charged $90 dollars for required valet parking at the hotel. And Budget rent a car just sent an additional bill for $143. USD. United Airlines states that they are not associated with "United Package" and that it is another organization. Prior to the trip, without any information, we attempted to contact United Package, but both email and telephone were unavailable. This is not the end of our fraud by omission charges. Talking with United today after returning home, they have got it so rigged that there was no way to correct the fraud by omission so present in this United Package scam. They have it wired to a "T" and it is a total scam. Be warned!

United case Id [protected] IAD BOS1230 July 4, 2023, crews said delay was their fault, 3 aircraft, 2 crews. Equipment problem with first aircraft, no cooling in second aircraft, then crew change. Then third plane was delayed coming from Florida, Finally cleaning crew not called and then was late arriving. It took 12 hours to make a 50 minute flight.

Upon arrival at O'Hare Airport to check in, one of the workers told me I had to check my bag - It is a "legal sized" bag for carry on, which I have used before.

He told me I could not take my purse (regular size) and my bag both on the plane. He said if I could fit my carry on into my purse it would be allowed.

So to avoid confrontation, I checked my bag to the tune of $35.00.

I am boarding the plane and see several women with huge purses and carry on bags as well... just like mine.

I feel I am entitled to a refund for having to check my "carry on" bag!

Thank you,

Linda Pikios

1117 Kingsley Drive

Machesney Park, IL 61115

[protected]

Flight UA2280 O'hare-Jax 10/19/23 7:15 - 10:38

We had booked flights on the 19/07/20 till 23/8/20 Booking no 2264 3442

but this was cancelled due to covid. Unfortunately due to family/medical issues we won't be able to fly until August 2024. we booked through Flight centre in australia, United airlines have had our money since May 2020, and will not credit our $4435-00. we would be happy to travel in August 2024.

I have spoke to several people but I'm not getting any answers.

Hoping we can get this matter sorted

Thank you Michelle

My wife and I were booked on the DFW-DEN_YEG flight on September 13. The flight to Denver was delayed thus we missed our flight to Edmonton.

Denver united staff rebooked us for a flight the next day. We were booked for the night at a Denver hotel, however the hotel did not honor the "text info" given by united thus we had to pay for the hotel ourselves. Other cost incurred were meals and transportation .

How do we go about getting reinbursed for our expenses.

Would appreciate your response.

Emilio Javier.

[protected]@gmai.com

Hi United Airlines,

We have been flying UA for many years from NY to IAH.

This time I had a bitter experience at the EWR airport with a person from the

bandage service section.

I had a huge back pain. Asked her if I could get a help getting the baggage on the cart, any sort of assistance.

The reply I got, "If you can not carry a bag, you think we can carry?"

This has tarnished the image of the UA.

The flight number I travelled:

UA 1536, at 07:20 from IAH to EWR. Seat no. 1E.

This complain is to bring your attention, that bad apples spoil the reputation of UA. UA do provide great service to passengers who need help. Particularly, senior passengers.

Best regards

Hello Sir / Madam,

I am writing this to you in regards to my refund with united Airlines.

I bought the ticket in January 2020 right before the COVID and my flight was scheduled for April from San Francisco to Australia.

Since it was COVID I was unable to fly and my ticket was pending. I have contacted my travel agent for the last 2 years and he keeps extending it since it was not the same fare anymore. The ticket increased to double the fare and I can't afford it. Now I can't locate the travel agent since the company is no longer in the business.

Contact the United Airlines refund department and they are declining to refund the money since we bought it through the travel agent.

I will attach the ticket and email information for reference.

Item name Document or ticket number Tracking number

Electronic ticket (Open) [protected] [protected]

Electronic ticket (Open) [protected] [protected]

Please help me!

On my recent flight UA1685 from LIH to Denver, I had requested a gluten free meal. When I received my meal, it was cold and it also contained an obvious wheat and gluten containing item:Rustic Bakery Sourdough Flatbread. When I spoke to the flight attendent, he was very short and said "I did not pack the meals". Also, there was not a dessert item on my tray; all the other passengers had a packaged treat that did NOT contain gluten or wheat. Needless to say I was quite hungry when we arrived in Denver after the 7 hr flight.

Fortunately, I had checked the ingredients on the package or I would have been in the bathroom for the rest of the flight.

I wanted to put my complaint in writing to the way my 19 year old daughter was treated on a flight from Denver, San Franciso and then to Melbourne which was diverted to Sydney. She was basically dumped in Sydney and provide no help or assistance at all after being in transit for over 24 hours. After being on hold to your customer service team for over two hours they advised she was put on a flight at 3.45pm and once again no support or direction on helping transiting to domestic and handling her luggage. She has now been sitting in Sydney for hours and no one offer of help, food, drink or support. I will never travel with United or affiliates again for the way you treated my daughter

Brett Poulton

Virgin Velocity Gold Member.

On June 25th, I left my purse behind at Gate B67 in Denver. I did not realize it was gone until just before landing in Moline. It was quickly found. I filed a claim on June 26th at 9:00am and by 9:20 had received a reply that I would have it the next day. At first I was quite happy with the interaction. The cash that was in my purse was put onto a "ready card" which we discovered had a zero balance. I can provide the account history which shows a purchase the day BEFORE I received my items back.

I have been in contact with the customer care department several times and transferred around to several other departments. Everyone said a version of "It's not my job. "

You apparently have a lot of people working for you who don't want to actually work.

Case #[protected]. Please check into this and give me some kind of feedback. KQH88279 mileage plus member.

The Flight was delayed on 8/12/23 and I missed my cruise for 2 days. Flight was suppose to leave 8:30am. We taxi out had to go back to gate due to air was not working properly on the plane. They fix that and we started to taxi again. Then we had to go back to the gate due to IT issues, then ccome to find out that was not true, the captain or pilot had timed out so we had to wait for another pilot. The new Pilot was coming from Chicago and he would get to Newark Airport around 3:00. Flight did not leave until close to 4:00. Me and my husband was in the airport for over 8 hours We had to meet the cruise in Sitka Alaska because we missed leaving Seattle WA. I had to pay for hotel in Sitka Alaska. I would like to get reimbursed for the Hotel stay in the amount of $ 294.00.

August 11 2023 flight ua908 11:00am Amsterdam to Chicago, my wife and I were brought to gate 6a at 8;45 am for our flight, bought in Wc since I can't walk long distances. we were told we told my wife would have Wc assistance in the plane. I checked with the gate personal and was assured help would be there. One person showed up with the in-cabin chair and said he had to have a second person, after 4 or 5 people came and went and most of the plane had loaded, I took my wife and our carry-on luggage. I pushed her to the plane, painstakingly walked her down the aisle to seat 21a as the flight attendant helped by pushing my wife from behind to help her along. My wife has Parkinsons Diseases so walking her is difficult to say the least. After we finally got settled in my wife had to go to the restroom, this is when the flight who helped push my wife to her seat because we were holding the plane up, told me he had an aisle chair to assist her to and from the restroom. My question is why they didn't assist her into the plane in the first place.

Reservations were booked on Jan 2023 for 5 people to travel to Israel on Oct 14, 2023. The agent that I spoke with was Valentino phone [protected] ext 403. I questioned the seats that were assigned at the time of the booking and he assured me that we would have preferred seating at no additional cost and that change would be made closer to the departure date. I have emailed AIRLINE CONFIRMATION, that is who I received the mail confirmation from, after many attempts to reach Valentino at the number provided with not response. After a 30 minute wait for customer service today, I reached a very kind person who tried to help me find out who I could contact regarding this issue. She was kind enough to make the change in our seats for our flight to Tel Aviv but I did not think of the return flights that needed to be changed. I call back and after being hung up on, calling back getting someone who knew nothing, asking for a supervisor only to get someone else ( who was also very kind) who could not help me then being transferred to a supervisor 1:30 hrs later to be told there were no notes in the file so he could not help me. This is not the kind of customer service that I had expected or received when I booked my tickets.

On or about July 31, 2023, I called United Airlines and advised them that since my wife has been recently diagnosed with heart disease, we could no longer travel internationally.

I simply need my funds due to my wife's serious medical condition. The Tracking numbers are [protected] and [protected].

I called United Airlines along yesterday and they advised me that the matter is

"Under review" I have been a loyal United customer for years now and this is the first time I have had to cancel my trip. Does United Airlines really need my $1800.00?

Please help me in resolving this issue.