[DKJWJF---itinerary #; IAH74013M--claim # for missing baggage] After all passengers and luggage were boarded/loaded onto UA225 on 6-30-19, they announced the mechanical issue with a tire on the aircraft. All passengers had to disembark, and they said all luggage had to be removed. Two and...
I purchased ticket from you with confirmation #: J5NGW1 but to my surprised i was told by one of your agent that the Lagos flight was delayed by 2hours and that Lufthanza airline is taking charge of my reservation. Your agent hang up the phone. I want to tell you that my children are so...
Not sure I've enough words to express the brutality and the humiliation that I had experienced due to United's own mistake.
I Believe the majority can be heard via the call recording at the Customer Support Center on last Saturday, March the 9th.
Exe Summary:
I had an award...
Flight UA522 depart from Newark airport to West Palm Beach on Feb 1, 2019 changed gate from 132 to 70 at the last minute. No boarding announcement was made. Nor was the gate change announcement. I ran from gate 132 to 70 as soon as I found out about the gate changes. I got to gate 70 at...
We booked a break to Detroit to fly into Newark New York 12/08/18 the flight was 30 minutes early allowing us 2hrs to catch our flight to Detroit we were held up in customs our bags went on without us.We were told we couldn't get a flight till 15.15 the next day meaning we had to pay for a...
I booked the round trip with Orbitz for me and my son from Sacramento to Ufa.
Travel dates: May 24, 2018 - Jun 24, 2018.
Itinerary #7311959351952.
Ticket #2357071306216 (Elena Aklanova), 2357071306214 (Stepan Aklanov).
Booking ID RMJGR4.
We had 3 checked bag and 2 carry-ons.
It was said...
I booked I round-way trip from Seattle to Fort Lauderdale for myself and my daughters.
For some reasons, the tickets for the way to Fort Lauderdale were a different category than the tickets for the way back. Apparently, the tickets on the way back were Basic Economy and therefore, the...
Please see letter below to united airlines. All the information of my complaint is in this letter. Horrible experience.
Dear Oscar Munoz (CEO of united airlines),
I want to start by saying I am very angry and disgusted for the distress and anxiety that I have experienced with your company. I...
Re Booking Ref LJMYEA
Travelling on return flight from Franfurt through SFO on to YVR Sept 7. Although only in transit at SFO US customs decided to put my daughter and her companion through secondary screening, resulting in a missed connection.
The UA agents were rude, and offered no...
I booked a flight for 10/3/2017 from NY to Washington and paid $85. But today I was informed that they refunded me for it. But I never asked them. Nothing to do, I ordered one more, and still, there's no any sign of confirmation. Their customer service is absolutely useless and they...
I am still waiting to hear back from United to address my concerns. I've called and was told someone would get back to me and still waiting...it will be close to a month since the incident happened.
complaint number 15742685
follow up complaint number 15994173
all I get are automatic...
I'm simply shocked. For an unknown reason, they canceled my flight from NYC to Washington, DC. I didn't get any kind of maintenance and reimbursement. It's been a month and still there's no response from them regarding my refund. Thet have let me down. I had to immediately look for...
Hi, on july 02 of 2017 me and my girlfriend traveled to cancun on flight 1052 from ewr airport. my girlfriend Nisa lost her father 3 months ago and was sad and depress. so ı decided to take her to mexico to make her a little happyand for her birthday and our anniversary that is on july 5th...
I was traveling from Las vegas to Newark and i knew about the requirements for the baggage allowed and the charges. What happened was that i insisted at the check-in desk that i wanted to check-in my carry on bag which was small. Despite my insisting to check-in the check-in attendant...
After carefully examining united's website choices with clear details listed, I chose my flight itinerary.
After paying, I then receive itinerary confirmation with important detail different from what was clearly listed on website.
Immediately, I tried bringing it to their attention. (Even...
Terrible company! I regret the day I booked with United Airlines!
Their airplane was terrible, it was very old, there was that nasty smell and crew members were rude!! I asked for a glass of water and they said that I have to pay if I want to drink something. I was travelling with my son and...
On 9/12/16 at 11:40am I tried to make a change on my flight using customer service. I dialed 1-800-864-8331. After a long wait and many prompts agent Emma attempted to assist. I had to repeat myself many times and not because of any language barrier. She basically could not understand and...
Welcome to the new spirit airlines. I have flown united for year but this is the last time. Boarded a flight from porto rico to chicago. Yes 737 with added seats to make it more tight then ever. Sat next to a lady with a 2 year old who refused to be belted for take off. To be fair there...
On July 25 I was ticketed to fly from Austin, Texas to Gunnison, Colorado for what I hoped would be a restful vacation week. It was not due to United Air. The first leg of the trip was cancelled because of mechanical problems. I was rerouted after waiting in line for a long time to...
We have just landed from our long and worst flight we have ever encountered.
As an Economy PLUS flyer, we did not have IFE nor reading light for the entire flight duration (approximately 10:30h). Staff, including the flight manager, was terribly inconsiderate and careless about the case and...
United airlines are very expensive, but their service is extremely poor. I flew on one of their airplanes and it was terrible! It was really old and I really thought that we are going to crash. Everything inside was old too, the place was a mess, it was dirty and smelly. That was the worst...
Today (2015-10-25) I called United Airline customer service (1-800-864-8331) to refund my mother's flight ticket (purchased with award miles). The representative, Janet Martinez, confirmed the transaction, charged $200 on my father's debit card, and we received the confirmation...
On September 7th, 2015. I boarded United Airlines flight 1934 from Sacramento to Houston. I was seated in First Class, on time, as I had purchased my entire set of flights for first class. I was traveling alone and was scared to be in close quarters with men. Just a thing with me, but that...
On August 27th I called and tried to get info about a passenger info that was with me by the name of Morgan Jackson. The man claim he was a supervisor by the name of Max, KL he sounds like he had a assian voice. He was very rude this was about 3:00pm I asked to speak to his supervisor he...
Hello Madam/Sir
I the undersigned, is a well traveled, educated (I have two masters: Economics and Business Administration) and a responsible Mileage plus customer with United Airlines. My extreme frustration and rage roots from the fact when in a 4 hours flight with due respect and...
I had purchased a beautiful Savannah kitten from a breeder in Illinois, and he had dropped her off at the Ohare Airport at eleven o'clock in the morning, and the kitten was scheduled to arrive at the Petsafe location at the John Wayne Airport in Santa Ana, California at 7:00 that...
In September I order two subscriptions from United Airlines in return for some of my unused miles - The Wall Street Journal and The Economist. I got email receipts for each and was told delivery would start in a couple of months. Delivery never came. I sent at least three emails for each...
Long post:
I called #united #airlines #unitedairlines before Jorge arrived for the holidays. We wanted to pick him up in Houston (his connecting flight) instead of Okc since we decided to go to the beach. I wanted to make sure there would not be any fees for not making the connecting...
Flight booked for round trip from Edmonton Canada direct to Houston TX for Saturday Nov 22, 2014 with 9:22am departure>Email received Friday evening Nov 21st stating flight would be delayed by 1 hr & 45 minutes but to arrive for the 9:22 departure. Arrived at airport as requested...
I flew United Oct. 16, Oct. 21 and Oct. 28(1) BWI-Denver-(2)final San Diego;(3) SD-San Francisco-(4)final Seattle;(5)Seattle-Denver-(6) final BWI. I am disgusted with United treatment of me as a disabled person.
I am disabled and require an airport wheelchair to get around in the airport and...
I have complaints pending against United w/th Consumer Protection Bureaus o/th US Dept of Transportation &/th IL, TX, & SD AG offices, &/th pertinent BBBs. United solicited 55, 000 Mileage Plus miles fr/me t/upgrade t/First Class all 6 segments o/a R/T itinerary MKE-LIH & LIH-MKE. After...
Me and my wife’s vacation was largely ruined by the aggravation and inconvenience the lack of true customer service United Airlines caused on a planned trip to Burlington Vermont.
The flights were overbooked to start as we received notice the night before when doing on-line check in...
We flew United Airlines earlier this month (May 2014) - I left my Ipad mini in the seat pocket and didn't realize that until after we left the airport. I immediately called United and took my information (flight, seat #, etc). The lady told me that I needed to file a claim online...
On Friday, January 31st my husband and I purchased a total of 6 flights each for one trip to Europe on United.com. We are going to Nashville > Toronto > London > Berlin > Prague > Vienna > DC > Nashville. The experience was the worst I have ever had while purchasing a...
Yesterday, I had a 4 p.m United flight scheduled from Detroit, MI to Orange County, CA. I got to the terminal, which is in a worse shape than the City of Detroit. Most of the shops were closed for some reason. Anyway, sat at the terminal and waited for boarding. A few minutes before...
A DAY AT THE AIRPORT
Flight #1255 to Newark is on schedule. It says so on the United Airlines website at 10:20 am (Friday, January 3, 2014). We check again at 11:00 am…still on time.
We arrive at the airport, check the departure monitors and it is on! My wife and I find the...
On December 21st, 2012 I booked a flight from GVA (Geneva-CH) to MCI (Kansas) with connection through EWR (Newark). Booking details BDEYQ5 and flight numbers UA957 and UA4321B.
At my arrival in EWR and due to the long connection time of 5 hours I used the facility of the United...
On December 21st, 2012 I booked a flight from GVA (Geneva-CH) to MCI (Kansas) with connection through EWR (Newark). Flight numbers UA957 and UA4321B.
At my arrival in EWR and due to the long connection time of 5 hours I used the facility of the United Club.
Approaching the boarding time...
This is my first and last experience with United. I arrived from Frankfurt Germany (FRA) at 3:45 pm and I expected a 6 hour layover. My flight to Tampa (TPA) was expected to leave at 10:04 pm from Washington (IAD). At 9:30 pm we were notified that the plane would be delayed until 11:45 pm...
I arrived in the Ohio international airport traveling from vacation cancan ..at around 4:30pm.. My connecting flight was to leave at 7:50 pm... Their was an annocement that my flight would be delayed until 9:00 .. W/ no explanation as to why .. Because it was just a little over an hour I...
