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United Airlines Customer Service

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Complaints133
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Resolved0

United Airlines, Inc.

233 S. Wacker Drive
Chicago
Illinois
United States - 60606

Customer Support Phone Numbers

131 777(Australia) 0 0
800 04 415 492(UAE) 0 0
1800 900 5000(Mexico) 0 0
800 162 323(Brazil) 0 0
+1 800 864 8331(USA and Canada) 1 0
+44 845 607 6760(United Kingdom) 0 0
+32 22 008 868(Belgium) 0 0
+45 70 126 233(Denmark) 0 0
+358 80 096 070(Finland) 0 0
+33 171 230 335(France) 0 0
+49 695 098 5051(Germany) 0 0
+39 666 053 030(Italy) 0 0
+353 189 092 5252(Ireland) 0 0
+31 203 469 381(Netherlands) 0 0
+47 81 003 630(Norway) 0 0
+351 214 159 102(Portugal) 0 0
+7 495 980 0882(Russia) 0 0
+34 900 813 996(Spain) 0 0
+46 858 536 954(Sweden) 0 0
+41 224 177 280(Switzerland) 0 0
+90 212 334 2920(Turkey) 0 0
+86 400 883 4288(China) 0 0
+852 28 104 888(Hong Kong) 0 0
+81 367 325 011(Japan) 0 0
+65 68 733 533(Singapore) 0 0
+82 27 510 300(South Korea) 0 0
+27 114 631 147(South Africa) 0 0
+966 920 002 185(Saudi Arabia) 0 0
+91 124 431 5500(India) 0 0
+54 115 198 1441(Argentina) 0 0
Mailing Address
PO Box 06649, Chicago, IL 60606-0649

Offices

United States
  • 1450 Ala Moana Boulevard, Suite 2230, Honolulu, HI 96814
  • 8th Ave & 31st Street, Ticket Lobby, New York, NY 10001
Russia
Prechistenka Street 40/2, Building 1, Entrance 3, Office 32, 5th Floor, Moscow, 119034

Turkey
Mete Caddesi No: 18/1 Taksim, Istanbul 34437

South Africa
23 Eaton Avenue, Bryanston, Johannesburg 2191, South Africa

Saudi Arabia
Yusuf Bin Ahmed Kanoo, Airline Centre, P.O. Box 1878, Al Khobar - 31952, Saudi Arabia

India
2nd Floor, Tower C, Cyber Greens, DLF Phase 3, Gurgaon 122002, Haryana

Argentina
798 Santa Fe Avenue , A1059ABO Buenos Aires, Argentina
Plus

United Airlines Complaints & Reviews

United Airlines / delayed baggage

Ba
Jul 02, 2019

[DKJWJF---itinerary #; IAH74013M--claim # for missing baggage] After all passengers and luggage were boarded/loaded onto UA225 on 6-30-19, they announced the mechanical issue with a tire on the aircraft. All passengers had to disembark, and they said all luggage had to be removed. Two and...

United Airlines / j5ngw1

To
May 28, 2019

I purchased ticket from you with confirmation #: J5NGW1 but to my surprised i was told by one of your agent that the Lagos flight was delayed by 2hours and that Lufthanza airline is taking charge of my reservation. Your agent hang up the phone. I want to tell you that my children are so...

United Airlines / it malfunctioning system accidentally cancelled my flight and i'm suing my new flight tickets cost

Ma
Mar 17, 2019

Not sure I've enough words to express the brutality and the humiliation that I had experienced due to United's own mistake. I Believe the majority can be heard via the call recording at the Customer Support Center on last Saturday, March the 9th. Exe Summary: I had an award...

United Airlines / flight ua522 depart from newark airport to west palm beach on feb 1, 2019

Sa
Feb 06, 2019

Flight UA522 depart from Newark airport to West Palm Beach on Feb 1, 2019 changed gate from 132 to 70 at the last minute. No boarding announcement was made. Nor was the gate change announcement. I ran from gate 132 to 70 as soon as I found out about the gate changes. I got to gate 70 at...

United Airlines / us customs and airline cancellation.

Da
Aug 20, 2018

We booked a break to Detroit to fly into Newark New York 12/08/18 the flight was 30 minutes early allowing us 2hrs to catch our flight to Detroit we were held up in customs our bags went on without us.We were told we couldn't get a flight till 15.15 the next day meaning we had to pay for a...

United Airlines / Baggage information

Le
Aug 03, 2018

I booked the round trip with Orbitz for me and my son from Sacramento to Ufa. Travel dates: May 24, 2018 - Jun 24, 2018. Itinerary #7311959351952. Ticket #2357071306216 (Elena Aklanova), 2357071306214 (Stepan Aklanov). Booking ID RMJGR4. We had 3 checked bag and 2 carry-ons. It was said...

United Airlines / unexpected baggage fees

Ge
Nov 28, 2017

I booked I round-way trip from Seattle to Fort Lauderdale for myself and my daughters. For some reasons, the tickets for the way to Fort Lauderdale were a different category than the tickets for the way back. Apparently, the tickets on the way back were Basic Economy and therefore, the...

United Airlines / united airlines customer service

Ma
Sep 11, 2017

Please see letter below to united airlines. All the information of my complaint is in this letter. Horrible experience. Dear Oscar Munoz (CEO of united airlines), I want to start by saying I am very angry and disgusted for the distress and anxiety that I have experienced with your company. I...

Air Canada And United Airlines And Aeroplan / discriminatory and unethical behaviour

La
Sep 07, 2017

Re Booking Ref LJMYEA Travelling on return flight from Franfurt through SFO on to YVR Sept 7. Although only in transit at SFO US customs decided to put my daughter and her companion through secondary screening, resulting in a missed connection. The UA agents were rude, and offered no...

United Airlines / I will never be flying with United again

De
Aug 29, 2017

I booked a flight for 10/3/2017 from NY to Washington and paid $85. But today I was informed that they refunded me for it. But I never asked them. Nothing to do, I ordered one more, and still, there's no any sign of confirmation. Their customer service is absolutely useless and they...

United Airlines / complaint submitted on July 29 was never resolved

Ck
Aug 25, 2017

I am still waiting to hear back from United to address my concerns. I've called and was told someone would get back to me and still waiting...it will be close to a month since the incident happened. complaint number 15742685 follow up complaint number 15994173 all I get are automatic...

United Airlines / Unreliable airlines

Ch
Aug 22, 2017

I'm simply shocked. For an unknown reason, they canceled my flight from NYC to Washington, DC. I didn't get any kind of maintenance and reimbursement. It's been a month and still there's no response from them regarding my refund. Thet have let me down. I had to immediately look for...

United Airlines / stoled my luggage with high physical and sentimental values. criminals

Re
Jul 14, 2017

Hi, on july 02 of 2017 me and my girlfriend traveled to cancun on flight 1052 from ewr airport. my girlfriend Nisa lost her father 3 months ago and was sad and depress. so ı decided to take her to mexico to make her a little happyand for her birthday and our anniversary that is on july 5th...

United Airlines / blatant fraudulent scheming on baggage by united agents

Ni
Jun 29, 2017

I was traveling from Las vegas to Newark and i knew about the requirements for the baggage allowed and the charges. What happened was that i insisted at the check-in desk that i wanted to check-in my carry on bag which was small. Despite my insisting to check-in the check-in attendant...

United Airlines Customer Service / customer service dept. and united's website

Ke
Jun 11, 2017

After carefully examining united's website choices with clear details listed, I chose my flight itinerary. After paying, I then receive itinerary confirmation with important detail different from what was clearly listed on website. Immediately, I tried bringing it to their attention. (Even...

United Airlines / There is nothing good to say about United Airlines

Sa
Nov 23, 2016

Terrible company! I regret the day I booked with United Airlines! Their airplane was terrible, it was very old, there was that nasty smell and crew members were rude!! I asked for a glass of water and they said that I have to pay if I want to drink something. I was travelling with my son and...

United Airlines / Poor customer service and harassing phone calls

Ca
Sep 13, 2016

On 9/12/16 at 11:40am I tried to make a change on my flight using customer service. I dialed 1-800-864-8331. After a long wait and many prompts agent Emma attempted to assist. I had to repeat myself many times and not because of any language barrier. She basically could not understand and...

United Airlines / Complaint

12
Aug 18, 2016

Welcome to the new spirit airlines. I have flown united for year but this is the last time. Boarded a flight from porto rico to chicago. Yes 737 with added seats to make it more tight then ever. Sat next to a lady with a 2 year old who refused to be belted for take off. To be fair there...

United Airlines / United Airlines Cheats

Ri
Aug 01, 2016

On July 25 I was ticketed to fly from Austin, Texas to Gunnison, Colorado for what I hoped would be a restful vacation week. It was not due to United Air. The first leg of the trip was cancelled because of mechanical problems. I was rerouted after waiting in line for a long time to...

United Airlines / IFE, service

Ma
Jul 20, 2016

We have just landed from our long and worst flight we have ever encountered. As an Economy PLUS flyer, we did not have IFE nor reading light for the entire flight duration (approximately 10:30h). Staff, including the flight manager, was terribly inconsiderate and careless about the case and...

United Airlines / Horrible old airplane!

Mo
Mar 31, 2016

United airlines are very expensive, but their service is extremely poor. I flew on one of their airplanes and it was terrible! It was really old and I really thought that we are going to crash. Everything inside was old too, the place was a mess, it was dirty and smelly. That was the worst...

United Airlines / Flight ticket refund

Hu
Oct 25, 2015

Today (2015-10-25) I called United Airline customer service (1-800-864-8331) to refund my mother's flight ticket (purchased with award miles). The representative, Janet Martinez, confirmed the transaction, charged $200 on my father's debit card, and we received the confirmation...

United Airlines / First class flight, delay, rude, put in coach.

Re
Sep 08, 2015

On September 7th, 2015. I boarded United Airlines flight 1934 from Sacramento to Houston. I was seated in First Class, on time, as I had purchased my entire set of flights for first class. I was traveling alone and was scared to be in close quarters with men. Just a thing with me, but that...

United Airlines / Certificate

Wa
Aug 27, 2015

On August 27th I called and tried to get info about a passenger info that was with me by the name of Morgan Jackson. The man claim he was a supervisor by the name of Max, KL he sounds like he had a assian voice. He was very rude this was about 3:00pm I asked to speak to his supervisor he...

United Airlines / Extremely Unprofessional Cabin Crew

Am
Jul 04, 2015

Hello Madam/Sir I the undersigned, is a well traveled, educated (I have two masters: Economics and Business Administration) and a responsible Mileage plus customer with United Airlines. My extreme frustration and rage roots from the fact when in a 4 hours flight with due respect and...

United Airlines / The way my kitten was treated

An
Jun 06, 2015

I had purchased a beautiful Savannah kitten from a breeder in Illinois, and he had dropped her off at the Ohare Airport at eleven o'clock in the morning, and the kitten was scheduled to arrive at the Petsafe location at the John Wayne Airport in Santa Ana, California at 7:00 that...

United Airlines / Magazines for Miles

Ka
May 14, 2015

In September I order two subscriptions from United Airlines in return for some of my unused miles - The Wall Street Journal and The Economist. I got email receipts for each and was told delivery would start in a couple of months. Delivery never came. I sent at least three emails for each...

United Airlines / Lack of customer service and charged $200

Sh
Jan 12, 2015

Long post: I called #united #airlines #unitedairlines before Jorge arrived for the holidays. We wanted to pick him up in Houston (his connecting flight) instead of Okc since we decided to go to the beach. I wanted to make sure there would not be any fees for not making the connecting...

United Airlines / UA Cancelled flight with no regards for passegers on boprd already or compensation

Ba
Nov 30, 2014

Flight booked for round trip from Edmonton Canada direct to Houston TX for Saturday Nov 22, 2014 with 9:22am departure>Email received Friday evening Nov 21st stating flight would be delayed by 1 hr & 45 minutes but to arrive for the 9:22 departure. Arrived at airport as requested...

United Airlines / Discrimination against disbaled

Lk
Nov 09, 2014

I flew United Oct. 16, Oct. 21 and Oct. 28(1) BWI-Denver-(2)final San Diego;(3) SD-San Francisco-(4)final Seattle;(5)Seattle-Denver-(6) final BWI. I am disgusted with United treatment of me as a disabled person. I am disabled and require an airport wheelchair to get around in the airport and...

United Airlines / Mileage plus miles

Ha
Aug 06, 2014

I have complaints pending against United w/th Consumer Protection Bureaus o/th US Dept of Transportation &/th IL, TX, & SD AG offices, &/th pertinent BBBs. United solicited 55, 000 Mileage Plus miles fr/me t/upgrade t/First Class all 6 segments o/a R/T itinerary MKE-LIH & LIH-MKE. After...

United Airlines / Poor service and baggage claims

Ga
Jun 18, 2014

Me and my wife’s vacation was largely ruined by the aggravation and inconvenience the lack of true customer service United Airlines caused on a planned trip to Burlington Vermont. The flights were overbooked to start as we received notice the night before when doing on-line check in...

United Airlines / Lost baggage / carry on is a joke

Re
May 31, 2014

We flew United Airlines earlier this month (May 2014) - I left my Ipad mini in the seat pocket and didn't realize that until after we left the airport. I immediately called United and took my information (flight, seat #, etc). The lady told me that I needed to file a claim online...

United Airlines / Horrendous Customer Service

Sa
Feb 03, 2014

On Friday, January 31st my husband and I purchased a total of 6 flights each for one trip to Europe on United.com. We are going to Nashville > Toronto > London > Berlin > Prague > Vienna > DC > Nashville. The experience was the worst I have ever had while purchasing a...

United Airlines / Do not take care of their customers

Ba
Jan 20, 2014

Yesterday, I had a 4 p.m United flight scheduled from Detroit, MI to Orange County, CA. I got to the terminal, which is in a worse shape than the City of Detroit. Most of the shops were closed for some reason. Anyway, sat at the terminal and waited for boarding. A few minutes before...

United Airlines / Poor Customer Care

Av
Jan 13, 2014

A DAY AT THE AIRPORT Flight #1255 to Newark is on schedule. It says so on the United Airlines website at 10:20 am (Friday, January 3, 2014). We check again at 11:00 am…still on time. We arrive at the airport, check the departure monitors and it is on! My wife and I find the...

United Airlines / Cancellation

Jan 02, 2013

On December 21st, 2012 I booked a flight from GVA (Geneva-CH) to MCI (Kansas) with connection through EWR (Newark). Booking details BDEYQ5 and flight numbers UA957 and UA4321B. At my arrival in EWR and due to the long connection time of 5 hours I used the facility of the United...

United Airlines / Cancellation and no communication

Jan 02, 2013

On December 21st, 2012 I booked a flight from GVA (Geneva-CH) to MCI (Kansas) with connection through EWR (Newark). Flight numbers UA957 and UA4321B. At my arrival in EWR and due to the long connection time of 5 hours I used the facility of the United Club. Approaching the boarding time...

United Air Lines / Cancelled Flight

Gl
Aug 24, 2012

This is my first and last experience with United. I arrived from Frankfurt Germany (FRA) at 3:45 pm and I expected a 6 hour layover. My flight to Tampa (TPA) was expected to leave at 10:04 pm from Washington (IAD). At 9:30 pm we were notified that the plane would be delayed until 11:45 pm...

United Airlines / Poor customer service & discrimination

Va
May 29, 2012

I arrived in the Ohio international airport traveling from vacation cancan ..at around 4:30pm.. My connecting flight was to leave at 7:50 pm... Their was an annocement that my flight would be delayed until 9:00 .. W/ no explanation as to why .. Because it was just a little over an hour I...