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Spirit Airlines Customer Service Phone, Email, Contacts

Spirit Airlines
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1.6 3 Reviews 380 Complaints
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Spirit Airlines reviews 383

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12:00 am EDT
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Spirit Airlines A Disappointing Experience with Spirit Airlines

After reading numerous reviews from other customers, it's clear that my recent experience with Spirit Airlines was not an isolated incident. The booking process was a nightmare, with hidden fees and poor customer service. The flight itself was uncomfortable, with cramped seats and no amenities provided. The lack of transparency and the overall quality of service left much to be desired. I would caution anyone considering flying with Spirit Airlines to carefully weigh their options and be prepared for a less-than-ideal travel experience.

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1:38 pm EDT

Spirit Airlines Thieves!!!

While booking a trip, mistakenly, as soon as I complete the booking, I realized I inverted the days. I looked where I could've cancel the mistake and sent me to the Airline. after trying 4 telephone numbers, gave up and called Expedia, after one hour I was told only Spirit can help you. They gave me the phone number to call and it worked, but only after waiting 45 minutes. Here I was told we can cancel this flight, but we'll credit this amount for the next time you fly with us, only good till January 2024, Today is October 27, 2023.

I repeatedly told her to put the money back to my account because I won't be flying till maybe May 2024. Sorry sir this is our policy. I didn't call a day or week later, I started calling soon after I made the mistake. I asked to speak to the supervisor and after waiting for another 40 minutes I gave up. I hope my bank can help to deal with these imbecile shysters.

Recommendation: never again

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3:33 pm EDT
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Spirit Airlines Flight Cancelled

Flight NK1735 was cancelled on 12 May 23, I bought the 4 tickets for my Grandson and his family. After several delays Spirit cancelled the flight entirely. I contacted Spirit for a refund, had to write a letter explaining everything, finally I got turned over to Smartfares for a refund and got even further runaround. After several weeks I got fed up and turned it over to my Credit Card Fraud Division at my Credit Union, they were very professional unlike Spirit or Smartfares. My credit union refunded my money ($663.56) and said they would pursue Smartfares. As of this day (29 Sep 23), I do not know if my credit union was reimbursed. My feeling is that this is a very unprofessional way of treating a customer.

Mr. Fields

[protected]

[protected]@gmail.com

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  1. Pros
    1. Ultra-low fares
    2. Expansive route network
    3. Customizable travel options
    4. Free Spirit loyalty program
    5. Young, fuel-efficient fleet
  1. Cons
    1. Limited route network
    2. High ancillary fees
    3. No-frills service model
    4. Frequent delays and cancellations

Spirit Airlines complaints 380

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12:01 pm EDT
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I purchased a ticket to go to Tampa for surgery. I found out I would have to stay a day longer because the surgery was late in the day and I would not be able to fly for 24 hours at least. I called Spirit and told them of the situation and attempted to change the ticket to the next day and was told that the charge would now be $844.00 instead of $633.56 I...

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12:52 pm EST
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When my flight 1st got cancelled I was told by the customer service agent and their supervisor that I could get rebooked through another airline. I was told I would get an email with my new flight information. I never got an email and called them back 3 hours later trying to give them time to figure things out. When I finally got a hold of another...

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3:46 pm EST
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Spirit Airlines They broke my husbands walker after putting it in the luggage compartment.

We boarded flight NK2369 on Feb. 21/24 at 3:39 to fly from Detroit to Las Vegas. They loaded my husband & myself & then took his walker to put it elsewhere on the plane.

When we landed in Las Vegas & they finally brought us the walker to the planes doors, the back of it (on one side) was snapped right off. The back is not fixable & needs to be replaced.

Now we live in Canada, so I don't know how you will fix this, but it is the airlines responsibility to do so.

We live at [protected] Ouellette Ave. Windsor, ON. N8X 4T4 [protected] or [protected]

Claimed loss: Unknown at this time

Desired outcome: fixed, if possible, replaced if necessary.

Confidential Information Hidden: This section contains confidential information visible to verified Spirit Airlines representatives only. If you are affiliated with Spirit Airlines, please claim your business to access these details.

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Is Spirit Airlines legit?

Spirit Airlines earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Spirit Airlines to be a trustworthy company. Although there's a 13% resolution rate for customer complaints, which deserves attention, Spirit Airlines is known for their high standards and safety. If you're thinking about dealing with Spirit Airlines, it's wise to check how they handle complaints.

We found clear and detailed contact information for Spirit Airlines. The company provides a physical address, 16 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for spirit.com can be seen as a positive aspect for Spirit Airlines as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Spirit Airlines's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Spirit.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Spirit.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Spirit Airlines and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Spirit Airlines has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 13% of 380 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the spirit.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Spirit Airlines. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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1:21 pm EST
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Spirit Airlines Inaccurate information in changing a flex ticket.

Contacted Spirit customer service on January 18 to change a flex ticket that was scheduled for February 7. I was told by Spirit agent that I had to wait for 24 prior to February 7 to change ticket to avoid fees. When I called 9 minutes before the 24 timeframe, I was told I had to make change online. Since it was within 24 hours, online message stated I had to call customer service. After being on hold for 20 minutes, I was told I had to pay $134 to make the change. It would take 7 business days for Spirit to confirm that the agent on January 18 gave me inaccurate information. I then proceeded to their virtual chat for an hour only to be told that I needed to contact another division (the email address given was inaccurate). My confirmation # ZKLK5T.

Their customer service is horrendous, and they do not seem to care.

Claimed loss: Just want to reschedule trip for April 3 with no change fee.

Desired outcome: See above.

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1:52 pm EST
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I had tickets for four (my family) from Miami to Las Vegas, flying out MIA on January 3rd, 2024, at 6.30am, Confirmation Number: KWCPHH. I checked in the day before, and since we had luggage (one bag), we arrived to the airport more than 3 hours before the departure to check in the bag. However, we spent more than 2 hours (!) at Spirit desk trying to...

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9:16 am EST

Spirit Airlines Fraud charges to my account totally over $6000

In September 2023 I noticed several charges to Spirit Airlines on my bank statement. There were :

2 on August 3,2023

2 on August 7, 2023

2 on September 1, 2023

1 on September 5

The total is $6,418.85. I did not make any of these purchases/charges.

I contacted Spirit Airlines immediately and after many phone calls and chats, I was given a case number. (CAS#) and told they would contact me in 30 days.

It has now been over 90 days.

I have contacted Spirit airlines by email, USPS mail, many chats, and many phone calls. Spirit Airlines has not contacted me at all or made any attempt to resolve my issue.

Claimed loss: $6,418.85

Desired outcome: refund $6,418.85 and contact me

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5:37 pm EST
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Confirmation # GWEL4E. The flight # 3741 on November 28, 2023 was to leave at 1 57 in the afternoon. We received 7 delay notices and flight left at close to 8 at night. The delay caused much hardship to both my daughter who is diagonised with Anxiety, ADHD, and other mental health issues. My sister has stage 4 cancer. We came from Bloomington IL. Our...

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2:05 pm EST
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Spirit Airlines Never buy insurance on Spirit site

My wife, a senior citizen, twisted her ankle and could not make a flight to Florida.

She needs to cancel her return flight since she won't be in Florida and bought insurance

on Spirit's site just in case. The insurance company won't cover the flight until it

is cancelled. Spirit will cancel the flight and waive the cancellation fee of $109 but only

with a doctor's signed papers concerning the injury. Since she was treated at the Cleveland

Clinic ER, that is the only documentation we have. Spirit won't accept it. So, we are

stuck with a $108 flight that she cannot make or a $109 cancellation fee. The insurance

is an obvious scam. My wife is on a fixed income and doesn't have a lot of money for

fees that should be covered. Never fly Spirit and if you do, don't buy the flight insurance.

Claimed loss: $109 for cancellation fee

Desired outcome: Waive the cancellation fee so that the insurance we bought can get her a replacement flight.

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4:28 pm EST
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Today, November 21, 2023 I had a reservation for flight 1403 from LaGuardia to Charlotte. I arrived at the airport and printed my boarding pass at 11:51 for my flight which scheduled for a 12:59 departure. Upon my arrival I inquired as to where I should leave the one bag, which I was told was free in my phone call to customer service, and I was directed to...

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3:12 pm EST
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Spirit Airlines Unauthorized charge of $ 69.95

I have been a customer for spirit airlines, periodically booking bare fare flights with them. On 11/3/23 I flew to cancun mexico from fort lauderdale and booked that flight with them on october 5, paid $240 for roundtrip flight. I paid by bank of america credit card. Several days later I noticed that on nov 1 I was charged additional $69.95 - charge I did not recognize. I was charged for something I never consented to some kind of a discounted 9 dollar club. I never authorized this transaction and will have to file fraud charges with my credit card. I spent over 1 hr trying to call customer service at spirit and gave up. This is very dishonest practices, I will never fly spirit airlines again

Claimed loss: $69.95

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2:04 pm EDT
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Spirit Airlines Customer Service of Spirit employees at Orlando International Airport

My recent flight home via Spirit was cancelled and rebooked. Causing some stress in my life. So when I got to the airport on Monday 10/22/23, I was treated very poorly by the agents at the Spirit Kiosks, with one lady saying to me "I don't have to help you if I don't want to" and proceeded to NOT assist me with checkin and another gentlemen had to do so. The treatment myself and my young son received was not acceptable at all. Also, my cancelled flight was rebooked a day later causing me to find lodging for an additional night with zero accommodations given by Spirit, the agent simply saying, "I can't do anything about that maam"

Desired outcome: I already received a voucher credit for my cancelled flight, but the fact that I had to worry about an additional night stay, take off work and call my son off school should require something additional.

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8:10 am EDT
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To whom it may concern, Today, 10/15/2023 @ 7:25 am, I was boarding flight NK1115 back to Tampa. I am a 50 year old male who has a neurological disease/condition that is not visible. I tend to have pain and get dizzy when standing for a certain period of time. So at times I will need to pre board a flight. Today I was pre boarding and your associate asked...

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6:44 pm EDT
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Spirit Airlines Flight cancelled refund

Hello. This is M. Miranda reaching out to Spirit Airlines to process my full refund for the cancelled booking of my flight. ATtached are email confirmations sent by Spirit Air showing date and exact time it was processed. Proof that cancellation was done within the 24 hour time frame. It proved that I am eligible for a full refund for this booking. They were claiming that cancellation was made on Oct 3, which was ridiculous since I was chatting with their customer service regarding this refund on Oct 2, around 10:30-11:00 PM.

I want Spirit Airlines to process the refund ASAP. It has been very frustrating dealing with this issue going back and forth with their customer service.

Date of booking : OCT 1, 2023 9:42PM

Date of cancellation : OCT 2, 2023 9:35 PM

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3:47 pm EDT
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August 3, 2023 Charlene Aston 957 Hoitt Ave Lincoln, Ca. 95648 Attention: C.E.O. Sprit Airlines Edward Christie or To Whom it may concern: My name is Charlene Aston and on Jul 25th I purchased two one-way tickets to go from SMF to PHX for Monday August 31 flight # HWT1PE in the amount of $198.00. My intention was to fly to see my 86-year-old Mother, who at...

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4:30 pm EDT

Spirit Airlines Flight 2008 9/3/2023

My mother 79 years old was a passenger on flight 2008 9/3/2023 . After we pay for seat 1a she was move to the back of the plane . For no reason was so ever . What is my concern .? When we decided to pay for her seat its because she had knee replacement surgery and your crew care less . After they were inform they didnt care just move her to the back of the plane . I hope they dont have mother or grandmothers to care for . MY MOTHERS IS FREQUEN FLYER OF SPIRIT AIRLINES .

REASON

SURGERY KNEE REPLACEMENT

79 YEARS OLD

NEED ASSITANCE FOR THE BATHROOM THATS ANOTHER REASON SEAT 1A . YOU REFUND THE MONEY BUT PRINCIPLE YOUR CREW CARE LESS.

I CAN BE REACH [protected]@yahoo.com

Desired outcome: FULL REFUND .FLIGHT AND BAGS

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1:13 am EDT
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On Monday Sept 3th on a flight from LAZ to MCO at 9:46pm. The agents David and Dariona. They were extremely unprofessional, careless, not courteous at all. They talked to customers like We were criminals. At few occasions screaming and telling for absolutely no reason at all. I saw David pulling a foreign black man out if the line in a unprofessional manner...

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10:56 pm EDT
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Good day, On Friday, September 2, 2023, I received an email from Spirit Airlines stating that a flight was cancelled. Here is the crucial information: 1. Customers: Katherine Lassman, [protected]@hotmail.com and David Lassman, [protected]@hotmail.com 2. Confirmation Code: BNMB2E 3. Original Flight from Salt Lake City to Baltimore-Washington...

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1:23 pm EDT
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Spirit Airlines Spirit airlines and my child's car seat

August 14th 2023 my family departed from the Philadelphia international airport on our way to Las Vegas. Once we got off the play my child's stroller was not on the bridge once we had to the luggage belt to get the luggage we checked for the car seat, it was not on the luggage belt we called Philadelphia international airport and Spirit airlines in Philadelphia never put the car seat on the plane for it to arrive in Las Vegas I had to rent a car seat from Hertz rental. I would not have had to do that if Spirit airlines did what they were supposed to do and put my child's car seat on the plane I'm asking for a reimbursement

Desired outcome: I'm asking for reimbursement please for the car seat. Confirmation number w n s y p k.

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11:09 am EDT
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On August 14th 2023 my family was leaving Philadelphia international airport to go to Las vegas. As we check our bags at the check in desk the luggage was taken and the my child's car seat. We got to the gate and my child stroller was tagged and bagged on the bridge. Once landed in Las Vegas I was waiting for my stroller on the bridge it never showed up and...

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9:03 pm EDT
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Spirit Airlines Booking flight they canceled

Complaint #2 like a fool booked through eDreams for 8/18-23rd, 2023. (DJM6XT) LAX outbound 00:10am 8/18th arrive Houston @5:37am 8/18th. Spirit canceled flight due to "disruption of service". Had to rebook flight LAX outbound @ 7:15 pm left almost 1 hours late arrived in Houston @ 1:45ish morning of the 19th. Just about a loss of a full day that I paid for. Found out about cancelation when I was checking in on my phone. Ticket had big red notice that flight was canceled due to *disruption of flight".Spirit owes me money for loss of day. Well now it says that was a scheduled cancelation. If that's the case why was it an option? I am sick of your lies.

Again have Live Chat transcript from both companies but its over the 5mgb size limit for u load. Contact me and will mail you printed sheets.

Desired outcome: Small Claims Court period. Again reported to DOT.

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About Spirit Airlines

Screenshot Spirit Airlines
Spirit Airlines is a low-cost carrier in the United States, offering budget-friendly flights across the Americas. The airline emphasizes a no-frills experience, allowing customers to customize their travel with options for luggage and onboard amenities. Known for its a la carte pricing, Spirit aims to provide affordable travel options with a focus on efficiency and cost-effectiveness.
How to file a complaint about Spirit Airlines?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Spirit Airlines in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Spirit Airlines. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button on the website.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint against Spirit Airlines on ComplaintsBoard.com.

Overview of Spirit Airlines complaint handling

Spirit Airlines reviews first appeared on Complaints Board on Feb 15, 2007. The latest review Paying over $800.00 for flight that was never taken; no credit given was posted on May 17, 2024. The latest complaint unauthorised charge of $69.95 and no way to contact customer service was resolved on Feb 01, 2019. Spirit Airlines has an average consumer rating of 2 stars from 383 reviews. Spirit Airlines has resolved 52 complaints.
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  1. Spirit Airlines contacts

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    100%
    Confidence score
    Peru
    More phone numbers
  3. Spirit Airlines emails
  4. Spirit Airlines address
    2800 Executive Way, Miramar, Florida, 33025, United States
  5. Spirit Airlines social media

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