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Spirit Airlines Customer Care Service

Spirit Airlines

2800 Executive Way
United States - 33025

Customer Support Phone Numbers

1 954 447 8010 20 10
1 954 447 7965 0 0

Spirit Airlines Complaints & Reviews

Spirit Airlines / unauthorized upcharge

pinkyjabberbox on May 17, 2017
I needed to change the time for my daughter's flight from Oakland to Seattle. The person from Spirit on the line said the charge would be $60. I found it necessary to call Spirit air once my daughter was partway through her trip and found out that I had not been charged an additional 60...

Spirit Airlines / Airline ticket

Herbw on Feb 18, 2017
They refused to honor a return ticket leaving me stranded in a foreign country, ie Colombia. I was booked for a return flight # NK 236 to Ft Lauderdale and then to Tampa NK 570 from Medellin, Colombia on Dec 27th and 28th. I was late for the initial flight because I was delayed on another...

Spirit Airlines / Unauthorized credit card charges

Renata Mickiene on Dec 22, 2016
To whom it may concern, I just received my credit card bill and it has a charge from spirit airlines which should not be on there. It is listed as: transaction date - 12/20, posting date - 12/19, purchases & adjustment - spirit airlines onboar irving, usa, amount - $11.50. Why was I...

Spirit Airlines / $9 fare club

Palmtree2016 on Nov 17, 2016
I was just (11/16/17) charged a renewal fee for the club without prior notification. I request to cancel that membership. I would like the membership fee of $69.95 refunded, please. It is a membership I don't recall signing up for, that I do not use and have no need for. I have notified my...

Spirit Airlines / Unprofessional nasty personnel

Paul Florida on Oct 18, 2016
I recently flew from Las Vegas to Ft. Lauderdale via Dallas/Ft. Worth. At the Las Vegas Boarding gate I was given a hard time regarding the size of my carry-on bag. A supervisor confirmed that the bag was of proper size, and I was finally boarded. Then, in Dallas, I entered the plane...

Spirit Airlines / Damaged luggage

sbadgero on Sep 13, 2016
On our flight #851 from Detroit, MI. to Myrtle Beach, SC. on 9/4/16 departing at 12:25 pm, our luggage was damaged. Both the handle straps were ripped off. The tow handle base was broken and made it very hard to handle luggage at 45 lbs it was almost impossible to carry. I am requesting for spirit airline to replace our luggage.

Spirit Airlines / Worst ever!!

SmithJuk on Aug 26, 2016
I will never fly with these guys ever again!! This was the worst experience in my life. Spirit Airlines wants only your money and you'll have to pay extra for everything! That was the most uncomfortably flight you can imagine. When I arrived at the airport and went to check in they said that...

Spirit Airlines / Policies and customer service

rara712 on Aug 8, 2016
Spirit airlines is the most horrible airlines ever. My daughter became sick in the airport she was so ill she couldn't board the flight. They called paramedics and rushed her to the hospital. They took her 850 flyer miles away because she didn't use them (within 3 months) and refuse to...

Spirit Airlines / Poor customer service and incorrect info provided

Mare12 on May 14, 2016
Scheduled on flight 713, (4/14/16) scheduled to depart IAH @5:45pm. I received 18 emails telling me the flight was delayed at various times. The last email stated flight was delayed till 10:58 pm. Arrived at the gate at 10:10. There was issue and the TSA was there to remove someone from...

Spirit Airlines / Airlines

Reviewer56483 on Feb 2, 2016
I had a flight out of Tampa on January 24, 2016. I received an email on January 23rd with an advisory to call the airlines due to weather. This call was made at 11:00 p.m. on January 23rd. I was informed the flight was CANCELLED. They were not able to put me on another flight until...

Spirit Airlines / The whole thing

Reviewer53893 on Jan 31, 2016
After my current experience with Spirit Airlines, I wouldn't recommend them to anyone. The seem to make their money by ripping off the flying public. After I made the reservation, I discovered to charges on the final bill that I did not owe. They tried to bill me 35 dollars for a carry on...

Spirit Airlines / Flight Cancellation/ Poor Customer Service

schimeck on Jan 22, 2016
If anyone flies Spirit Airlines, be warned that if your flight is cancelled they do not care nor is it their problem. I had a flight cancel 12/14/2015 due to weather. I do not know what weather they were referring to. I saw no bad weather conditions in the country that date. The weather...

Spirit Airlines / Flight Cancellation

Reviewer57260 on Jan 16, 2016
My wife had a scheduled departure flight from Santo Domingo on January 15th, and the flight was cancelled due to bad weather in South Florida. If that wasn't bad enough, Spirit had a plane full of customers that now didn't have a flight or way out of the Dominican Republic, and Spirit...

Spirit Airlines / Lost baggage on the plane!

Daniel Teah on Jan 1, 2016
Hey, my name is Daniel DTeah!! I'm filing a complaint about my lost luggage that got missing doing my fighting on the 12-29-2015. I do have some important documents, shoes, cloths, money about 5.000 phone etc... It been the forth day since this accident ocurried ! I do really need my...

Spirit Airlines / Airline Tickets

Tonya Lynn Bush on Dec 21, 2015
In July 2015 I booked a vacation on cheap carribean.com for a 7 night stay in cancun at an all inclusive resort and unfortunately picked spirit airlines as the air carrier. In october 2015 my family found out that my mother has terminal cancer and I am a primary care giver. I won't be able...

Spirit Airlines / Non delivery of my baggage

BAYO Olugbemi on Dec 3, 2015
I flew from bwi to atlanta enroute nigeria on thursday nov. 26th. One(1) of luggage(black containing clothing materials etc) was not carried to atlanta. I filled a luggage service report no l/04-5306636, claim check # 0487771108. I even asked someone in atlanta to follow up. Till now, the luggage has not been delivered.

Spirit Airlines / Unauthorized Credit Card Charge

Reviewer74524 on Nov 22, 2015
To Whom It May Concern,     I just received my credit card bill and it has a charge from Spirit Airlines which should not be on there.     It is listed as: Transaction date- 10/17, Posting date- 10/17, Purchases & Adjustment- Spirit Airlines Onboar Irving TX, Reference #- 0597 and Account #-...

Spirit Airlines / Lost luggage

Reviewer32892 on Nov 14, 2015
So i flew from Atlanta back home to Ft. Lauderdale on Oct. 12th, 2015. My luggage never came back. I immediately filed a claim with Spirit in their office in the airport. The guy working there thought that it could be delayed and possibly be on the next flight which came in a few hour...

Spirit Airlines / Damaged luggage and poor service

Pam75 on Nov 11, 2015
We arrived in Detroit, MI from Las Vegas, NV on Sunday, November 7, 2015 and had to wait almost an hour and a half for our luggage because they didn't have enough people working to unload the planes! We had spent almost all day in airports and on the plane, so when we got our luggage...

Spirit Airlines / Travel - Terrible!

Reviewer91336 on Sep 21, 2015
Never fly this airline! Horrible! They lure you with cheap fares and then charge a fee for EVERYTHING! Even to just have a decent seat an adult can reasonably sit in! So its no deal and you end up paying the same amount as another airline. Horrible customer service. Rude staff. And...

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