Sixt
reviews and complaints

On Friday February 24, 2023 at 22.30 h, we tried to pick up our reserved car at the Sixt Desk at Catania Airport, Sicily, Italy, which we had booked via a broker (as usual), Carrentals.co.uk. However, the Sixt desk attendant refused to provide the booked car purporting that there was a difference between the name on my creditcard vs my name on my ID and driver license: the drivers license and ID show my full first names and my last name, the credit card only shows my first names as initials and my last name – I have used this credit card in this format for over 35 years. According to the Sixt official this prevented them from being able to provide the booked car. The Sixt official mentioned that when booking this car, I should have used my full first name(s). I have booked numerous cars over the past years via brokers and directly with rental companies and have never encountered this requirement. Furthermore, this peculiar Sixt (Italy) policy cannot be found anywhere. The Sixt official furthermore mentioned that should I have booked the car directly with Sixt, they would have been able and willing to resolve this 'issue'. This is apparently the manner in which Sixt tries to persuade customers not use brokers (with whom Sixt chooses to do business) who are cheaper than when booking directly with Sixt.

As a consequence we were forced to hire another car at a higher price on the spot with Locauto. For any complaints and a refund Sixt referred me to the broker, who according to Sixt was the source of the issue by not informing me beforehand of this Sixt policy. The broker, Carrentals. uk.co denies any wrongdoing and refers to Sixt for any complaints and refunds. I am apparently stuck in the middle between a broker and the rental company Sixt and would appreciate (i) a refund of the rental payment I made to Sixt via the broker (euro 199,86) and (ii) the difference between the aforementioned amount payed and the higher amount I had to pay to Locauto (euro 166,19). Evidence of these payments can be made available on request. Thank you.

I rented a car last year oktober.

They claimed damage on the car I rented.

It took them 5 weeks to even tell me about it and the employee when we handed in the car told me all was fine.

The customer service just checks if correct procedure was followed but does not even talk about hé damage case itself. They do not follow sixt guidelines about what damages are mentioned on the check in form or not.

So do not think Sixt Portugal is compaireable to Sixt Europe. This is not the case at all.

Dears

I want compline that company sixth rent car in Germany I was booked one car before I travel and when I reach Frankfurt airport that car I was booked not available they take fully charge when I booked it mean the booked me something not there and staff in Frankfurt branch his said he is can cancel my booked and get full money refund to my card before his try push me to other car and pay extra money but I refuse I was agree to cancel and get refund my money but I fight with them till now to get my money customer care said I'm cancel is not happen by me is doing fraud case they keep take money from customer without any right is very bad company they not clear with customer and sell service not available that happen in Europe I try with legal I hope that can be fair and never use that company again

Customer letter - RA [protected] recieved on the 20th January stating we had received a fine whilst the car was under our hire.

We contacted the hotel where the fine was issued and they notified us that a cancellation would be issued, that the refund would go to Sixt as that is where the vehicle is registered and where the fine was paid.

We have received confirmation that the notice was issued, fines initially responded to say that once refund was received we would be reimbursed but absolutely no response from Sixt, customer service email or fines email and this was a month ago.

Car rented for 20 days
Fully prepaid before arrival
1) At the pickup location (airport) they did not have the car type (not true)
2) I was offered a similar car but paying 400$ more (I declined)
3) Had to take a truck! instead
4) 7 days later the car simply did not turn on
5) After calling customer service I was told I could not go to the sixt next door - I had to go to the Airport location!
6) At the Airport I was given a dirty and damaged SUV and staff asked me to take pictures not to be charged later on
7) 5 days later the car did not turn on AGAIN!
8) I went to the closest location, complained a lot and had to change cars again!
9) Today I received my CC bill with 500$ charge!

Whilst the title of this complaint seems extreme, unfortunately this is how the situation with Sixt now feels.

Due to a rail strike on the February 3rd I needed to travel from Manchester to Milton Keynes where my own vehicle was parked (I work in Manchester Monday to Friday). As we are a corporate client my office organised a last minute hire so that I could make the 3/4 hour commute that evening.

Enroute to the depot to collect a car I was called by Mohammed Hossain (Sales Agent) to advise no cars were available. I said that I would instead arrange a hire at Manchester airport to also be told there were none available here either. However they did have several vans that I could use instead. Whilst this was far from ideal, as I literally needed a vehicle to make the commute I agreed to take a van. When I arrived and completed the paperwork there was no report of any pre-existing damage provided, or a walk-around. I happened to take a very short video of the vehicle to send to our office as I couldn't at the time believe this was our only option. I have attached some stills from this video of damage that already existed on the passenger side. You will also notice that the van had no been valeted prior to my collection, I was literally given the keys by the agent so I could commence by journey.

I then drove directly from Manchester to Milton Keynes and off hired the vehicle within 3-4 hours based on the duration of my commute by roughly 7.10pm. The depot at Milton Keynes was closed when I arrived and again nobody available to inspect the vehicle when I off hired. I therefore put the keys into the lock box. I then took an Uber to collect my own car from Milton Keynes station. I should point out that from collection to drop off nobody inspected the vehicle, or provided documentation of existing damage. Based on those that I saw, one would have assumed these were documented. However I have asked 3 times for your damages department to provide me with this proof dated the 3rd February and they have failed to do so.

I have since been issued with a report that suggests multiple areas of damage to the van, none of which, categorically, have been caused by myself.

I have since contacted the branch and spoke with the individual that I made the hire with (Mohammed) and have confirmation in writing that the damage was not my fault - I have included a copy of this below.

We have used yourselves for a number of years, and from my own experiences never had an issue with Sixt until now. However this issue is absolutely appalling on the basis we are being held liable for error made at the depot.

We reserved a car in November of 2022 out of Portland Oregon and then we had to cancel the reservation and made another reservation for a different date. We cancelled several days in advance, and they refuse to refund our money. We have made several calls, emailed them, sent the bank statement that shows the double charge and there is still no resolution, and they don't even seem to care. They are crooks!

I rent a BMW X3 from Garching Munich and return it to Munich Airport from 1/19-2/1. And I have purchased a minimal exceed insurance. After 5 hours of return the car I got a new invoice of mileage exceed of over 6000km . That is not accurate and the actual mileage I drove was less than 2500 km . I have contacted their customer service but so far no one willing to provide a single photo to prove the mileage record is correct. And they even double charge me with the amount in invoice by unauthorized request payment three times.

I would consider it is an intentional fraud and scam .

Hello,

I’m writing to complain about an invoice that remains open for a parking fine that was cancelled (please see below).
I am deeply irritated by the fact that your company seems unable to deal with this matter efficiently, despite many emails between me, the hotel, and yourselves refuting the charge.
It is also is impossible to get through to your company on the number provided (in the U.K.) in order to deal with this matter promptly, as it is out of order.

Furthermore, I fail to fathom how it is possible to resolve the matter in a matter of a few days - which you inform me will be sent to a debt collection agency should you not receive my remittance - if your standard email answers take 14 days, as you state on your auto reply.
Please look into this matter promptly, and contact me by email, as this matter is now one of urgency.

Yours sincerely,

Michael Sandelson

On 1 November 2022, I went to the SIXT Car rental kiosk in Frankfurt airport to receive the rental I had reserved, an Opel Crossland X. I was immediately told that I wasn't going to get that car. I asked why not, as I had reserved it. I was told that it was not available, but a small Volkswagen Golf was. I have had back injuries that make it painful for me to try to get into such a small car and besides, I paid for a larger vehicle. The representative acted annoyed and that I wouldn't take the smaller car and offered an Audi Quattro. I asked about the price difference and he said that there wouldn't be a difference but that I should buy insurance. I told him I had bought insurance but he quickly replied that the insurance I had bought was inadequate and if there were an accident, that I would be expected to buy them another car. I told him to go ahead an add the insurance. He gave me a slip of paper with the garage lane and parking spot of my rental and told me to get the key from the attendant in the garage. I go to the parking garage and find the parking spot but there was no car. I asked the attendant who he was going to give me keys to a car that was not here and he told me that the representative I spoke to had the keys. He had the keys and sent me to the parking garage knowing I couldn't pick up the car! I went back to the representative and demanded an explanation. He said “Sorry, here's another car”. The next car was a new Audi Quattro. I asked for a list of damage to the car so I could add to it whatever I found but he said it was a new car and that there was no damage. I look the car over and do not see damage externally. I load my luggage and drive away. Then I turned on the climate control as it was hot in the car and found that the fan did not work. I checked that a temperature was selected so the fan should had come on but it didn't. I found a safe space to leave the Autobahn and call SIXT. I was told to take the car to an Audi dealer. I told them I wouldn't be in the country but a few days and didn't have the time to run the vehicle to a dealership for them. He said to return the car and I would be issued another one. When I arrived at the same SIXT kiosk that rented me the car, there was a professional couple ahead of me so I waited my turn. The representative told them that the attendant in the garage would provide them with the keys to their car. He told the same lie to them as he told to me! The final car was issued to me and I went to the garage to inspect it. This car had dents and dings all over it which I pointed out to the attendant as well as take pictures of the damage. The attendant seemed frustrated and stopped marking the damage on the card with a car silhouette and told me to just go on.

When I returned the car, I asked the SIXT representative (a different one) if anyone wanted to inspect the car. This woman said “No, we are good”. I repeated “We are good?” She again said “We are good”. So I proceeded to board me plane for the flight home. One month later, SIXT sends me an e-mail claiming that I had damaged the two cars rented to me. (One of the forms was entirely in German, not my first language). The pictures of the damage to the blue car, the third car, was of the damage I had pointed out to the attendant before I accepted the car. Why did they wait one whole month before informing me that I had damaged their car and even then blame me for the damage on the car that I pointed out to them before accepting the car making the damage not my fault. They also sent pictures of the car with its license plates removed. I don't understand why, other than they were trading the car in and trying to fleece me for money they wouldn't make because the car was so beaten up. They also claimed I damaged the second car, the white one, because the cabin fan did not work. Again, I tried the fan and it did not work. The second car was brand new, less than 1000 kilometers. This should have been handled under warranty. Tell me how I did 950 Euros of damage just by pushing a button or turning a knob on the car's climate control panel?!

I will never rent from this company ever again.

An amount of money was withdrawn from my account and i don t understand why.

I rented a car in november, where i paid in advance a small amount of money and when i arrived to collect the car i paid the rest of the money, with full insurance that was 300 euros extra. The money were blocked in my account for a few weekend, and were withdrawn in december.

What happened and why did you withdrawn that money today?

I will put here the transactions.

You shouldn t charge me because this was the guarantee that was supossed to be brought back.

I want some explanations.

I am writing you this letter because I Have not received a call back from your company after three attempts to try and resolve an issue we have with a car we rented at Heathrow Airport in England.

I reserved a car in July 2022 and per paid for it to be picked up on September 23rd and dropped off October 11th. The amount I was charged was $1755.00. Our flight to Heathrow was delayed so I called your 800 number and informed them that we would be delayed a day. When I went to pick up the car, I was informed they didn’t have the car I reserved. I told the clerk I needed an automatic and that I brought my own GPS device. The agent at the desk informed me that they only had two left, a Land Rover and a Mercedes. He said he would give me a deal on the Mercedes for $80 a day and that additional insurance and driver would be an additional $31 a day. He told the total would be $2516’74, then minus the $1755.20 I already paid the difference would be less than $800 more. NOT AN ADDITIONAL $2515.74 added to what I already prepaid.

I was never shown or given any paper work to look at or a list of any charges, the agent just had me sign a screen and no it didn’t show any kind of information. I have never rented a car from any other company before where I was not shown a list of charges and had to initial each one. They would go over each section of the contract, then sign and give me a copy of the contract. If I had known all the charges and the total I was being charge I WOULD HAVE NOT TAKEN THE CAR! This seems to me like a BAIT AND SWITCH scam. We have contacted our credit card company and are disputing the charge.

It wasn’t until we got home that I was checking our credit card and saw the ADDITIONAL charge of $2516.74 for the car, above the $1755.20 we were charged in July. I did not receive a copy of my contract and receipt until the day after we called your company the first time on October 13th. Your representative told us someone would contact us within 48 hours. Well, someone did call us back at 4 in the morning. REALLY! We told them there was a 6 hour time difference and they said they would call back. We called back again a few days later, was told the same 48 hours story but no call back. We called again a week later and nothing. NOTHING!

I am requesting a refund of the $2515.74 that I was OVER CHARGED in what I feel is a type of scam I feel you use on foreign travelers knowing that they don’t have the resources to deal with this type of thing when traveling.

I am sending this email to several of your locations that I can get emails for in hopes someone will call us back. Before I send this email to U.S. Department of Transportation and Trip Avisor and other travel blogs, I would like to give SIXT an opportunity to try and make this right. I think what we prepaid is a far price to have paid for the car we had reserved. I look forward to hearing from you to discuss this matter.

We made a reservation in July 2022 with Sixt through Expedia. For a three-day rental, we paid an exorbitant $494.49 USD (taxes and fees included). Several days after returning the car, we received another invoice from Sixt corporate offices, charging us an additional $96.13 in unexplained charges and applicable taxes. I called Sixt customer service and was told it was a payment voucher deficiency and I need to take it up with Expedia. This made no sense to me as the entire voucher amount was credited on both the invoice we received at the time of rental and the second invoice we received after returning the car. I disputed the charge with my credit card company, and Sixt then provided a different explanation for the additional charges--loss damage waiver. This explanation also did not make sense because the loss damage waiver was a line item on both invoices. The explanation did not account for the additional charges. Later, I received another explanation for the charges that, while more sensible, is legally untenable. This explanation is too complicated to relate in the space provided here. I have communicated numerous times by email with various representatives of Sixt. I have never received a satisfactory explanation for the additional charges, yet Sixt continues its efforts to collect the additional charges. Even if the additional charges prove to be justifiable (which I believe unlikely given the multiple incoherent explanations already received), this is a horrible way of conducting business. Unless a customer incurs costs during the rental, such as damage to the vehicle without a damage waiver or highway tolls, the company should be upfront with all the charges at the time of rental. If the company's agent makes a mistake in the charges at the time of the rental, then the company should bear the costs of that mistake, not seek to recoup the charges from the customer. We rented the vehicle for 3 days and paid exorbitantly for that 3-day rental. Sixt's attempts to gouge more money from us without justification is poor business. If a customer incurs additional charges during the rental, Sixt's invoice for additional charges should contain a thorough explanation for the additional charges, not merely a code that is meaningless to the customer. The reason for the additional charges should be immediately clear to the customer so that he or she may determine whether to dispute the charges.

Hi,

I would like to file a complaint, I booked a car in Germany ([protected]) and they told me I will have the car I wanted, I confirmed the day before and the Sixt agent verified and said that she was confirming that the choice of the BMW car I requested will be honored and it was not.

The agency is located at 100 Frankenstrasse, Nuremberg, Germany.

Your recent advertisements using Ret - A - Car versus Rent - The -Car are totally Lame!

I rent cars every month and have rented fro Sixt many times.

However, if I continue hearing that STUPID add your running , I will NEVER rent from Sixt again.

It is THE MOST STUPID ad I have ever heard.

Fire your advertising Company Now!

You must be hiring mentally challenged people for your ad campaigns.

My family tells me to mute the ad assign as it comes on the TV.

DUMP THE AD & The Agency your using!

Dear Sir,

We rented a Tesla from Sixt Frankfurt Airport at 17th October at 18:11 and return it on 26th October. After 1 day, i received a damange report and in 15 days i received a damange invoice of 1875 Euro. I called customer support and they transferred me to damage department. When i told with the Damage department, i informed that i did not check the rims but i am sure that i did not hit it anywhere. They got back to me as it was not existed in the car before the rental but it was there during the return (BTW, did not informed about the damage during the return) so that it is under my responsibility and i do not have any proof that i did not do it on the car so that i have to pay it.

After many emails and talks, i find the reservation documents and invoice on my email and realized that the damage was existed on the car before the rental as they were mentioned under pick up on reservation document and invoice.

I faced with too much pressure that i was in a position to accept an invoice which was not related with me. On the other hand, i received an email that the damage invoice has been cancelled 15 days after i sent the invoice and reservation document as proofs.

I lost my trust on sixt company and i will tell this story everyone to be careful about sixt rentals especially from Frankfurt Airport as i think that this was not a mistake. I believe that they did it as designed to make me approve that damage under pressure.

Please take this complaint under consideration as a big trust lost on Sixt Company.

P.s. I can provide all emails and documents as requested!

Best Regards,

Simge Ozunlu

Res-No.: [protected]

Dear:Nakita

Claims Department

e [protected]@sixt.com

o + [protected]

SIXT Rent A Car, LLC

P.O. Box 8188

Fort Lauderdale, FL 33310

about.sixt.com | sixtcareers.com

SHAME ON YOU!

IVE ALSO POSTED ON FACEBOOK... INSTAGRAM AND OTHER SOCIAL MEDIA SITES.

AND MANY PP HAVE RESPONDED. SEPTEMBER 2022 -- #LABORDAY#NEWARKAIRPORT.

I GUESS YOU GAVE ME A CAR FROM THE POUND.

YOU OWE ME AN APOLOGY!

Fact #1: you gave me a beat up stinky car... literally smelled like a wet dog.

Fact #2. I was in line at the NEWARK airport on Labor day for 2 hours... at that point I didn't care if u rented me a horse and buggy. Just wanted to get out of the hell-hole-in-the-wall rental location.

Fact #3. I returned the car at 5 am. Rep told me where to park the car and leave the keys on the seat. After that I have no idea who took the car and where.

Check security cameras and send me a copy... or should I hear a lawyer?

Looking forward to hearing from you... oh and I'll copy and paste this to Facebook & Instagram . Just to have proof and confirmation from others who have agreed with me.

Thanks so much all the BEST

Just a few places I've left a review and pls go back to September 4 . 2022 for more reviews ... enjoy NAKITA ;)

Show quoted text

Rented from Sixt on 25 May 2022 at Orlando (MCO) airport. I called them ahead of time to let them know we weren't able to arrive until midnight, but they just went home at their normal time leaving us to catch a taxi/Lyft to our hotel. That was strike number one. Then we ended up getting COVID, probably at Disney Studios, and turned the car in 2 days early, but they didn't give us any credit for that, so strike two. They hardly ever answer their phone at MCO, it took me multiple calls every time I tried to contact them, which most of the time is just crickets, so strike three, as the worst customer service from *any* rental car company we've used. We ended up getting a one-way rental from MCO to BWI from Thrifty and it was less than half the price Sixt wanted to charge us for driving their car to BWI, so strike four. Then after we're back home I see Sixt tried to charge us another $14 a month later! So they're thieves as well, strike five. So in summary, these guys are total bozos and do not deserve your business.

Good afternoon

Prior to our vacation in the USA, we made arrangements and paid for car hire in South Africa – kindly refer to email below and attached Voucher.

On arriving at Orlando International Airport on 5 September 2022, we proceeded to Sixt Rent a Car desk at the Airport. At the car hire desk, we presented our voucher and was told that the category of car that we paid for was not available and we were offered the option of upgrading to a BMW X3 (your reference: [protected] CO-ABHU76) for an additional amount of $200 for the period of car hire. On collecting the vehicle at the parking, a charge of approximately R15000.00 was communicated via SMS from my bank to me. Despite being tired and frustrated at this huge amount, I proceeded to the car hire desk. I was informed that an amount of $855 was the additional charge which included GPS and toll fees. I asked that this transaction be cancelled (in total) and that I be given the category of vehicle that I had paid for as the additional amount demanded will delete my spending money in the USA. After arguing that the amount of $855 was unaffordable and insisting that I be provided with the category of vehicle that I had paid for, a Lincoln SUV was identified in the parking bay (your reference: [protected] – fl-0855AS). The Manager apologised for not being aware of the availability of the Lincoln (which is the same category of vehicle that I had paid for). The Manager indicated that he would cancel the transaction, in full, and I would receive a refund approximately 10 days after returning the vehicle. I returned the vehicle on 13 September 2022.

To date, I have not received the $855 refund. Instead, I noticed the following transactions on my credit card, which I provided to Sixt Rent a Car desk at the Airport.

13 September 2022 - R11993, 36

15 October 2022 - R6928,60

Refer to attached extract from my credit card statement.

By receiving the category of vehicle that I paid for, the only charges that I should be liable for is toll fees.

On previous occasions, when I paid for car hire in South Africa for vehicles that I used in the USA, your competitors never charged me an upgrade fee when the category of vehicle that I paid for was not available.

The delay in forwarding this complaint was due to my extended holiday of more than 6 weeks and my difficulty in locating a email address for your company.

Kindly contact me via email ([protected]@seshni.co.za) should you require further information.

I await your urgent response to [protected]@seshni.co.za

RA - [protected]/00/M/01/N

Customer -9903759

Car Rented 7th Sept Faro Airport

Returned Faro Airport 11th Sept

Checked in /full tank all good - as with other rentals over the years no issues - - 10days after receiving an e-mail claiming damage - no damage during rental and don t understand how after 10days they find damage ? hear nothing then 15th October receive Final Settlement Invoice - I understand file closed then 19th November another e-mail claiming Euro 337.61 - This is just a nonsense - and then today they bill my credit card - in my book this is fraud and having been with Sixt for some years and rent every two months or so , very disappointed in this franchisee which has a garage operation in Portugal and is just in my book scamming the clients - I now see numbers of clients all complaining on line about the same situation - we surely can't all be wrong .