The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Searspaying off a sears card

H

It is pretty bad when 99% of all companies will let u pay off a account w/ your bank card... i was told that i had to give them money or give them a check... well i wrote them a check out and paid off my account the bad thing is that they gave me my check back to me... well it may not cost alot of money for a check, but i dont have all this money to waste on handing them a check so i can shread it.. my card could have done the same thing they did w/ my check... if we the people dont start standing up to these companies there going to make us waste more money... just like all these warranties they push on us... if they would stand behind there equipment then it wouldnt cost a arm and leg to purchase it... SEARS U NEED TO START EXCEPTING BANK CARD FOR PAYMENTS... IF U START THEN I WILL START BUYING FROM U AGAIN, BUT UNTIL THEN I WELL BUY WHERE THEY WILL EXCEPT MY CARD... I HOPE I CAN GET OTHERS TO STAND WITH ME ON THIS PROBLEM...

Responses

  • Ja
    Janet Jun 03, 2016

    Sears is the worst company, if you have a sears card, the joke was you would have at least 1 30 day late. Their credit practices are bad. In addition they say they have customer service, but that is a joke. They are currently charging me over two thousand dollars for a bed I cancelled and never even received. They charged this bed to my sears account which only has a 1200.00 credit limit, when I offered to pay with my debit as I know my credit limit. The person from sears said sears would call for the payment method, she was just doing the exchange of one bed to another. I cannot get this corrected, they closed my account, which is fine as I will NEVER PURCHASE ANYTHING FROM SEARS OR KMART AGAIN. I am taking them to small claims court for 5k which includes punitive damages.

    0 Votes
  • Ci
    citizenreallyangry Apr 14, 2010

    Try dealing with Sears when your ID is stolen and false charges are put on your card. Finally, they agreed that several charges posted to my stolen card (for porno and gaming sites online!) were fraudulent and they took them off my account. Guess what, they sent those charges to a collection agency! So, I had to get my police report, my many letters to and from Sears, and with one copy to the collection agency and one copy to the PRESIDENT of Sears, I get a call a few days later from Sears "security" apologizing for the error. The collection agency apparently was also the victim of Sears for buying debt that couldn't be collected on. I actually hope the agency got its money back, as it was at least a reputable one that operated on the letter of the law. Sears did not ever send me a letter of apology or anything. I cut up my Sears card after being a customer for over 30 years! I cancelled the card before. Later I got a call from Sears about someone trying to use the same stolen card! Why call me? I told the person at the other end that I did not have a Sears account, that my card info had been stolen probably from PAYPAL and that I would have nothing whatsoever to do with a Sears card for the rest of my life because of what they put me through. Then I hung up politely. If I go to Sears, I use cash or another credit card. I wouldn't have anything to do with their credit department and advise any other customer out there to do the same. I like some of Sears products, but I do not like the ethics of management or their credit department. Big raspberry for Sears credit department.

    0 Votes

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