Sears

We bought a tv on a promotion. they do not charge interest if you pay within a year. well my wife sent the pay-off amount on one check and another check with the payment for the current month. they did not pay the promotion off, but put both payments on our regular account. she had written two notes telling them what the payments were for. i called and they told me they would transfer part of it, but they had to take a payment out of each check for the regilar account leaving a balance in the promotional account. i offered to pay the rest of the promo account, but she said i would have to pay another payment also, even if it was not due. then in about five days i would have to call back and request they transfer some funds out of the payment to the promo account. this is ridiculous and we used to shop at sears after 40 years we are done there.

Sears pressured me to purchase a range and dishwasher. I did not want to purchase until it went on sale. Of course I purchase and just over 3 weeks later they went on sale. I called customer service as this is approximately a $400.00 savings. Not chump change. Sears said there was a 14 day price guarantee and 14 days return policy and I would just have to eat the $400.00. Their customer service is horrible as is there price match/return policy. I did approximately $8000 to $10, 000 of annual business with Sears and explained this to them. They did not care. I cancelled my credit card with them as I will take my business elsewhere. Poor policies and customer service. Please avoid shopping there.

My name is Jimmy D. Overton. I have had a Sears account for too many years to recall. On Oct. 1, 2017, I mailed a $60 check to Sears MasterCard. I did not receive credit for that payment and received late fees. I took my bank statement showing the check cleared Wells Fargo/Wachovia to our local store manager but the Mastercard folks wouldn't believe the Sears person. They asked for a cancelled check so I went to the bank and was told with automated checks no cancelled check was available but I was provided a Transit Routing form proving payment was received and made from the bank. Still it's not enough "proof of payment" for Citicorp. It has been such a headache we have decided to find someone else to do business with other than Sears. In 2017 alone we purchased a washer, dryer and freezer but it will be worth our money to do business where we get credit for being good customers who have paid their bills on time for years.

I have a Sears garage door. On Tuesday Nov. 8 it would open only part way and I couldn't open it manually. I called, told them my car was inside, I was elderly and disabled, but they said it was not an emergency, even though I badly needed to go get food. They couldn't come out until Friday. Fortunatly a friend and I managed to get the door open, because on Friday, Nov 12, when they called to say they were coming out I told them that the problem was that the spring above the door was broken (which my friend had discovered AND I HAD ALREADY TOLD SEARS) and they said they didn't fix that; that I would have to call someone else. Meaning that if I hadn't been able to get my car out I'd STILL be without groceries and trapped at home. I'm telling all my friends not to EVER use sears. They count a broken refrigerator an emergency, but not leaving a handicapped 67 year old woman without transportation an emergency.

I have both a Bosch and Whirlpool Fridge. Both are under warranty. My first service appointment was cancelled on the day of service after we had waited the entire length of time (10-2pm, 4 hour, business day window). Rediculous. Sears should consider paying to miss an apointment so there will be immediate financial disincentive (easy metric to track) as opposed to folks just deciding not to purchase stuff in the future (difficuly metric). After I complained, the second appointment was made with "note from corporate" saying "appointment cannot be cancelled"- When the second tech arrived, I asked and he hadn't seen the note, but found it upon my prodding, but then claimed he didn't understand it. He then proceeded to tell me the parts we needed, but didn't order them. I find out the next day that the tech was supposed to order them, I'm forced to find a way to order them (several additional phone calls), and set up a third appointment. At the third appointment the parts still hadn't arrived so the tech had nothing to install. The tech then checked for "my order" didn't see anything, nor was there any record of parts ordered. The tech mumbled something regarding how parts can be ordered in various ways (which he was unable to check) but felt confident my order had been placed, they just hadn't arrived. Regardless, he placed yet another order. Parts began showing up a few days later and I called to verify how many parts I was supposed to get- I was told I had a hold on an appointment for Today (monday, 1-5). The following day I asked the same question and was again told I was set for monday, 1-5. At 5:03 monday I called and am told that my appointment was for the previous thursday, and it was cancelled due to no parts. Did someone ask me if I had no parts? Sears obviously can't tell when/where parts are being delivered so shouldn't someone have called? I never got another call. Now I'm scheduled for next thursday 1-5. I sincerly hope thursday is the last time I will ever have to deal with sears. The more I think about it, it probably is. I'd prefer to keep my "floor model" appliances under a service plan, but now not a chance. I wouldn't want to receive this type of service if it were free. My time is valuable too...

We purchased a new washer and dryer on November 5, 2010. We are unfortunately unable to get these items delivered until 19 Nov, 2010. We are not only paying for the cost of the new appliances but are also paying for the delivery, setup, and removal of old appliances. The store would not compromise on the delivery fees or date. I believe that in the future my business with Sears ceases.

I purchased a Samsung front loading washing machine and dryer from Sears on 5/28/09. When the machine was delivered, the installers retained the shipping bolts that are part of my purchase. I confirmed with Sear Customer Solutions that this is a standard policy of theirs. In the Samsung manual on page 9 it clearly states to "Keep the shipping bolts and spacers for later use." This clearly indicates that this is part of what I purchased. Furthermore, nothing on the Sears receipts indicates this policy, and no where did I sign anything that aknowledged Sear was going to retain these parts. I am moving now and need these parts to ensure my $800 washer is not damaged enroute. Sears needs to provide me these shipping bolts at no cost, as they were not their property to retain.

I purchased a gold necklace advertised at 50% off; paying cash although I do hold a Sears Credit Card with their 29% interest charges which I NEVER use. Two weeks later the same necklace was advertised at 75% off. I returned to the same store to obtain the difference and was told that they would have to refund me in full; place the necklace back into the showcase and that I could come back the next day and if it was still there I could buy it at the 75% off sale price. Ridiculous! None the less; I did as instructed; walked around the display and rebought it with the same sales person who I may add was rather ticked off but rang it in none the less. Why do they verbally give customers such a run around? I then proceeded home; cut up my Sears Card; informed them in writing to close my account ans swore that I would never open another Sears door or catalogue in my life again and I will hold to this!

hi guys last night while putting on my snow tires on my o8 f-150 my 3 ton floor jack rolled backwards and bent.i called my local sears store and told them i was glad i was, nt undernieth the truck at the time and i, ve got a bent jack now that won, t close and i shoulda had a jack stand below which i usually do if i, m gonna be undernieth the vehicle.tell ya the truth, i really don, t want anything as i, ll go get another jack but your customer relations employee at southern park mall in boardman ohio was very rude! by by the way, i have had good success with my craftmen tools which i have many over the years including my boxes.just wanted to let youknow what was going on in the field as i, ve been in the service industry for years. thanx john koch

November 4, 2010

My fridge was not acting right about a month ago. I made the mistake of calling Sears 4 My Home number. The $220 in advance payment seemed fair for a tech to show up and fix the fridge “within a few days” and also guarantee it for a year.

Unfortunately, almost a month later my fridge has since ceased to exist and I still continue to argue with the incompetent phone representatives. I’m buying a new fridge today (NOT AT SEARS) and will submit a complaint to the better business bureau. Unfortunate, incompetent and unprofessional is an understatement, I wish I looked on-line before using them…PLEASE DO NOT CALL 1-800-4-MYHOME YOU WILL REGRET IT. Please take m y advice and you will save MONEY and AGGRAVATION.

We signed a contract with Sears Home Services on 10-26-2010 for air conditioning replacement after sitting through a four hour sales pitch. We cancelled two days later because we were unable to validate the oral representations of the salesmen. In fact, the Sears Home Improvement staff failed to provide a single written answer to our questions. Sears placed a hold on our credit card for over $10, 000 and refused to release it after we cancelled the contract, in spite of numerous phone calls to their district manager. Thank you Sears for revealing your true colors while we still had time to cancel the contract. Never again!

I visited a Sears Outlet store a week and a half ago to find a Coin-Operated washing machine on sale. After speaking with a sales rep with no indication of any problems besides some scratches, I purchased the item and set up delivery times. Come to find out a week and half later after missing 3 scheduled delivery times, due to no product, the item is still on the sales floor, but broken. No one at the store knows what is wrong, but they can't deliver the product or a like replacement.

Overall, POOR CUSTOMER SERVICE, POOR SALES MANAGEMENT, AWFUL FOLLOW UP, and EVEN WORSE CARE FROM ANYWAY AT SEARS!

I've been annoyed with Sears before, but they have lost a customer for life! It's no wonder they filed bankruptcy! Won't be long again with this lack of service!

I purchased a new furnace on 10/29/10 and on 11/2/10 I woke up to a cold house because the New furnace stopped working. It was about 4:30AM and the outside temperature was around 30 degrees. I called the service number on the front of my New furnace and was told that my local service company was not open until 7am and I had to call back. I then got back in bed and couldn’t get back to sleep because it was so cold and nether could my wife. I finally gave up on sleep around 6:30AM plus I had to get to work by 8AM I then called the Sears service phone number back. I then spoke to another service rep and gave my information for service. The rep then said that I wasn’t in the system and he couldn’t place a service call for me at this time. I told the rep that I have just purchased the furnace four days ago and it comes with a one year warranty. I then told the rep to please send a tech out and we can figure out the rest on the back end. The rep said that there was nothing that he could do. The rep then transferred me to the warranty department. The warranty department was closed so I called the service number back even more frustrated. I then spoke to another service rep and was again told that my information was not found in the system and again transferred to the warranty department. I then got a live person at the warranty center and they found my information in the system. The person that I spoke to in the warranty then asked me for my model number on my unit and put in the correct system so that the service center could put up a service call for my New furnace. I was then transferred back to the service department and the service rep that I spoke to finally found me in the system and said that the next Emergency service spot available was the next day between 1 – 5pm. I said that I can’t wait that long because it’s cold and even colder at night. The rep then said again that tomorrow or the day after was the soonest. I then said a few choice words and said whatever and hung up. I then found the phone number of the company that Sears sent out to install my furnace. It was some guys in a pick up truck and two unmarked cars by the way. The guy that installed my furnace answered the phone and I told him my problem. He then said that he would come out to my house today between 12 – 1pm. As 3:40pm still no service tech. I must also add that Sears took up two hours of my cell phone minutes today also.
With this said, DON’T BUY EQUIPMENT SUCH AS FURNANCES, AIR CONDITIONERS ect… from Sears. Stick with a local company that has 24 hour service. If not you could freeze your but off in the winter. I plan to take further action and will keep you all posted.

Sears falsely listed me as owing $11 when in fact Sears failed to credit my return to the store. As a result 6 months later, going through a refi on our home we find that my credit score has dropped due to their poor record keeping. We reported this to Sears and after being put on "hold" by "Toni" (who refused to give her last name - Sear acknowledge it was their recordkeeping error but then informed us that it would be several months before this was corrected - meanwhile we are out the money for the refi.

Every time we asked to speak to a supervisor - we were told "have a nice day" and the phone was disconnected.

Anyone who does business with Sears these days is an idiot.

Mr. Bruce Johnson, President and CEO
Sears Corporate Offices
3333 Beverly Road
Hoffman Estates, IL 60179

Dear Mr. Johnson:
Several weeks ago I called and asked for a service rep to come and determine the problem with my washing machine. Four days later he came. Based on what I told him, he diagnosed the problem and also cleaned by dryer. I paid over $300 to him via credit card, and we scheduled a day a little over a week later because that was when I could be at home from work. The part was ordered and arrived in four days.

That Monday morning came, and I waited and waited. Finally I called the 1 800 number for service. The person who answered told me that the repair man was sick. I asked why no one had called to let me know. Then she said I would have to re-schedule for two weeks later.

We have seven people using the washing machine. I said I needed the machine fixed quicker and wanted to talk to a supervisor. I was put on hold over 30 minutes. No one answered the phone. I hung up and called again. Same problem--this time eventually I was cut off. My son called, waited on hold a long time, and talked to a third person. When he asked to speak to a manager, he was put on hold a long time, and then the phone recycled to the beginning of the automated statements. The fourth time when he called and asked to speak to a manager, the girl, Jenny, (the fourth person we had talked to) hung up on him.

I gave up calling and went in person to the local Sears during my lunch time. The manager there (in Florence, AL), a Ms. McFall, said she would try to help. I told her I could name the people I talked with but was told that would be of no use because the call center was outsourced.

She called me back and was able to get a repair person to come two days later. I COMMEND Ms. McFall but am totally frustrated with your repair calling center. I told her I would hesitate to buy any appliances in a store with such a poor repair system. By outsourcing, you are being penny wise but pound foolish. My son and I were treated so rudely by the call center that I feel very uncomfortable planning to buy at Sears again. I must have appliances that are dependable, but, at least as important, service that is timely and dependable carried out by competent people who are willing and able to help with any problem. Regretfully, I found no such service through the Sears call-in repair center. Rather, my son and I found frustration, no help, and rude and disrespectful behavior over the phone.

Phyllis H. Linton
cc. Sears, Florence, AL

I placed an order over the phone with Sears Product Support Ctr at AZ. A sales rep helped me to put through the order around 3pm EST. However, I didn't receive any email confirmation as of 6pm. So I did an online chat on Sears.com to find out. I was connected with an online chat person for almost an hour and all I got was "thank you for waiting, I'll be with you soon." So I decided to call. When I call Sears CS, they found out that the email address on the order was incorrect so they resent the invoice to my correct address. When I received the email, I was in shock since the invoice total was way off from what I was told. First I was never asked for a 5-yr protection plan but it was charged on the invoice. Secondly, I was told that delivery and installation will be free but it was charged in the invoice. Third, the total price including tax on the invoice was over $1, 500 higher than quoted on the phone! I was then told on the phone that the only option I have is to cancel the order. I was connected to a case manager and he told me that it will take 7-10 business days just to cancel my order and credit my account even though the charge was put through in 15 minutes!

Does this whole story sound ridiculous to you?! It does to me!

I'm going to put this up on every online forum that I can get to and warm people about the service that Sears provided and never to place the order through their product support again!

I recently purchased a storage shed from Sears, at the time of purchase they offered a free flooring kit with the terms of a mail-in rebate. I needed the shed then, so the deal sounded okay. The first thing I did when I got home was fill out the rebate and mailed it the following day. I followed all the instructions carefully and made copies of my own. The rebate return time was to be in eight to eleven weeks . So after eleven weeks went by and I had not received the rebate of 129.00 dollars I became concerned. I called the Sears rebate center and was told that I submitted the wrong information on the form. I was told they had sent me an e-mail regarding that. I never received any e-mail regarding it. I then asked what wrong information did I submit. I then told the rebate rep that I had made copies and were looking at them. I then asked again where was my error. The Sears rep stuttered and mumbled something, had no idea what she just said. My reply was what ? I replied again where was the error . The Sears rep then replied that I should receive it in twenty-one days. Still waiting for the rebate. I will never buy anything again especially at Sears with a rebate offer. Just a week after I purchased my shed another store advertised the same shed and floor kit no mail in rebate required for the same price. Really wish I would have waited. Many retail stores try to entice consumers with rebate offers . I would seriously reconsider any purchases this way. If you can wait most likely the item you want to purchase will eventually be on sale for the same price, if not cheaper. I know next time i will definitley wait.

Has anyone else's oven door been difficult to open and keep open, with a tendency to slam back up? And the handle breaking off like the cheap plastic and screws affair that it is?