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1.4 153 Reviews

Lord & Taylor Complaints Summary

15 Resolved
138 Unresolved
Our verdict: With Lord & Taylor's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Lord & Taylor reviews & complaints 153

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7:35 am EST
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Lord & Taylor No refund for item returned by USPS

ORDER [protected]

Placed on January 22, 2024 at 9:18 pm

I ordered a jumpsuit on January 22nd and the USPS returned it to Lord & Taylor on February 11th stating the address was incorrect. The address was correct on my order. I've ordered from Lord & Taylor many times and received my items at the same shipping address.

I have texted Lord & Taylor and sent an email to find the status of my return with no response. I cannot locate a customer service phone number nor am I able to live chat.

Claimed loss: Order total was $35.67.

Desired outcome: I would like the money refunded or my item reshipped.

Confidential Information Hidden: This section contains confidential information visible to verified Lord & Taylor representatives only. If you are affiliated with Lord & Taylor, please claim your business to access these details.

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4:29 pm EST
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Lord & Taylor Camper Boots

I ordered a pair of Camper boots that were too tight. I shipped them back within a week of receiving them. The shipment arrived the next day (October 20th).As of this date, December 4th, I have yet to receive a refund.

I have sent numerous emails, did the chat and the text option. I have received the same "7-10 days" nonsense. The only saving grace is that the purchase was made through PayPal. I have disputed the charge through them.

Claimed loss: $215

Desired outcome: I want my money back!!!

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11:13 pm EST
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Lord & Taylor Evening dress order # 183747571

I need an evening gown for my son's wedding. I did not want to buy one without being able to try it on, so I called Customer service and asked specifically if I could return it if it didn't fit. They said I could return it within a certain time frame. I bought the dress in a size 20W for $214.40 on Nov. 7th, 2023. Your order confirmation email DID NOT say the dress was a FINAL SALE. The dress did not arrive until Nov. 28th; partly because you neglected to put my address on the package!

The dress is too big. When I tried to initiate a return, it said the deadline for return was Nov. 26th.

The same dress went on sale for $107.00. I wrote to customer service and requested that the dress be exchanged for a smaller size (16W or 18W). I paid full price for the dress and requested it be exchanged for a smaller size dress that was now on sale for half the price. The responses I got just referred me to your "return policy."

Claimed loss: $214.40 for a dress that I cannot wear if you don't agree to exchange it for a smaller size. The delay in delivery causing me to miss the deadline for return was your fault for not putting a proper address on the package.

Desired outcome: Please agree to exchange the size 20W for a 16W or a 18W size. (Preferably 16W)

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Is Lord & Taylor legit?

Our verdict: Given the nuanced findings from Complaints Board's comprehensive review, we cannot assert the full safety of Lord & Taylor's website. The legitimacy of Lord & Taylor requires cautious navigation by users. We recommend proceeding with caution and employing your best judgment when interacting with Lord & Taylor, especially when browsing their offerings or sharing personal information.

Lord & Taylor earns 49% level of Trustworthiness

Moderate Safety Advisory: Lord & Taylor has a 49% legitimacy rating by Complaintsboard. Proceed with caution, using best judgment.

We conducted a search on social media and found several negative reviews related to Lord & Taylor. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for Lord & Taylor. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • Lordandtaylor.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Our scan shows Lord & Taylor website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
  • Lordandtaylor.com you are considering visiting, which is associated with Lord & Taylor, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
  • The domain associated with Lord & Taylor is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.
  • Lord & Taylor as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
  • Lord & Taylor website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
  • This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
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8:08 pm EST
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Lord & Taylor - Return

I purchased a $250 dress for my daughter’s wedding. Two days later it still hasn’t shipped I contacted them asking when it would ship I was informed that it would ship within 3-4 business days and then it would take between 7-9 days to receive. I emailed asking if I could change shipping as I didn’t think I would receive it in time I was told that it...

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4:37 pm EST
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Lord & Taylor Order #183701928

I purchased 2 gowns July 7, 2023 and you received the return within 10 days and THIS IS NOVEMBER 30TH and i still did not receive my credit!

Oct 29th i received an email from Lord and Taylor stating everything is resolved in my favor and a refund 0f $517.08 will be initiated ,,,,,I still did not receive

My credit

I keep getting the same email that you are actively working to resolve this,

PLEASE ADVISE we are not talking about $50.00 it was $500.00!

Desired outcome: Please contact me re MY REFUND TO MY CCI need to know what the issue is? You got your merchandise back and keep saying you’re working on my refund! 4 MONTHS NOW! I am a senior citizen can not afford this

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4:09 pm EST
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Lord & Taylor Returns/zero response

I returned a mother-of-the-bride floor-length dress in early November.

I received notice that a stain was found on the belt, so I would not receive a refund.

I immediately responded that I'd like the dress returned to me.

I have sent five emails, one text, and attempted two chats (on the first one, I waited 30 minutes; on the second, over an hour).

The only ways to contact L&T are on their website.

My assumption is that they've already sold the dress to a cheaper online site.

This business practice is egregious, and I urge everyone to refrain from purchasing from L&T.

Claimed loss: $300

Desired outcome: The dress should be returned to me.If it has been re-sold, I should receive the money from the sale. Otherwise, I would, at least, appreciate a response.

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6:40 am EST

Lord & Taylor Deceptive return policy/very poor customer service

I purchased a $650 dress from Lord & Taylor and the dress arrived on Oct 27, 2023. Their website stated that the return window for this item closes on Nov 10, 2023. On Nov 10, 2023 I tried to return the dress and was unable to because the return option was no longer available (greyed out).

There is NO customer service phone number for Lord & Taylor and only chat, text and email. All of their physical stores have closed.

After a chat that was never responded to, and many completely ignored texts and emails I don't know here to turn.

The dress has never been worn and still with all tags attached.

Please assist.

Thank you.

Desired outcome: To return the dress and get a refund.

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3:13 am EST
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Lord & Taylor - Credit for my return and cancellation of items without notice

I purchased four dresses from Lord & Taylor in October for my upcoming wedding and received two. No notification was received informing me that they had canceled the other two dresses, due to lack of availability. So I kept waiting and finally reached out to find out that they were not coming and I was not charged for them. Out of the two dresses that I did...

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12:34 pm EST
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Lord & Taylor Shipping and Cancellation/ Customer Service

I have 2 orders with Lord and Taylor in 23 and 24 Oct, 2023

I tried to reach out them after 1 week without any shipping information. And have the answer that I need to wait from 7-9 business days. I did wait more than a week later and tried reach out them again. But they said they did not have the information from the ware house. And I have to wait for the ware house.

I decided to cancel my order after 3 weeks waiting for shipping, however, until now I did not receive any information even my cancellation process ( or cancellation I tried to form cancellation as 4 times)

Sometime, I was ignored by the customer service for a whole day waiting

Desired outcome: I need the confirmation for my cancellation and refund which including shipping, because I did not send me anything At least when I cannot cancel my order, I need it to be ship

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5:45 pm EST
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Lord & Taylor Mitzi Venetian Shoes

Hello,

I am trying to get my refund back but unfortunately nobody is returning my Emails .

My order is [protected].

I sent it back on Oct.16,2023 and I have the UPS tracking that it was received on Oct.23,2023. Please see attached.

The customer service is horrible . No answer from them.

I just need my refund .

I need someone to email me back with an explanation .

The shoes were $ 172.23.

Thank you,

Claimed loss: $172.23

Desired outcome: Please refund

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7:58 am EDT
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Lord & Taylor Order [protected]

I placed this order. From the day after I placed it I contact CS 7 times to cancel. I only heard from them 1 time and all they said is that they would look into it.

The gown arrived and it does not fit nor do i like it.

i tried going on the returns and it says it is unreturnable. I HAVE NO IDEA WHY- WHEN I BOUGHT IT NOTHING STATED IT WAS A NON RETURNABLE ITEM. This gown was expensive and I am quite upset that I cannot return and also that i cannot wear it.

I cannot find a number to communicate with a live person which is also frustrating.

i would like to return this item and be refunded the amount that has been charged to my credit card.

Desired outcome: please issue a return label and refund the amount to my credit card.

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3:13 pm EDT
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Lord & Taylor - Return

I returned a dress I purchased they received it on September 8th, today is October 13 and I still have not gotten a refund. Here is the response: "Thank you for reaching out! We're sorry to hear that you have not received your refund on your return. Upon reviewing your Order [protected], it shows here that it was already received/returned on September 08...

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9:04 pm EDT

Lord & Taylor Merchandise Not Received

Item ordered from Lord and Taylor on July 26, 2023. Item was paid for. Never received order. Sent inquiry emails to Lord and Taylor:

July 31, Aug 1, 5, 8, 18, 29

Sept 3, 5

I did receive responses from L&T that they are working on it. I asked to cancel order and issue a refund. Was told they may not be able to cancel order.

What does it take? The order # is [protected]. Your customer service is totally unacceptable! Please issue refund to me. Thanks!

[protected]@ymail.com

Desired outcome: Refund

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10:41 am EDT
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Lord & Taylor Not issuing return money

Sept 4, 2023 - Order #[protected] - I cannot leave a low enough review because you don’t allow for zero stars. My item was returned and delivered to the warehouse on August 10. I still have not received a refund. I have contacted the company several times and not only to have they not provided a refund.l, they proceeded to address me by a different name than my own. When questioned on that matter, they continue to call me by a different name. I will warn people from purchasing from this company, and I will not be purchasing anything from this company again. They are not following their return policy and seemed content with holding onto my money.

Desired outcome: I would like to receive my money

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3:01 pm EDT
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Lord & Taylor My order #[protected]

I recently purchased 3 bathing suits on sale from a promotion I received i my e-mail.

I received 2 suits of the three ordered. One never came with my shipment.

I also didn't receive any information that it is back ordered or any remarks. It just never came. How ever I charged over $200.00.!

I am lookig for a credit for that third bathing suit. It was blac v-neck with while trim. It was a one piece suit.l

When will I receive my credit! When I ordered it did not say that it was a final sale. So, I could not return the Gottex suit because it dd not fit correctly.

It is very hard shopping for bathing suits when ordering and not trying them on in a store. They are not available where I live in Michigan!

I used to be a regular shopper at the store in Novi, Michigan, also.

Desired outcome: I want a label to return the Gottex suit, and credit my credit card used.I also expect a credit for the suit I never received,but paid for it already.I expect action from a loyal Lord & Taylor store customer. Sincerely, Susan Stettner

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1:36 am EDT

Lord & Taylor Return/No Refund

On July 17th I placed an order for a dress for an October wedding. Unfortunately it did not fit and I requested a return label, I shipped the dress back with UPS on 7/24/23 and it was received by their warehouse on 7/27/23. I was told that it would take 10 days for a refund. Today it’s been close to a month and still no refund. I’ve called numerous times and they keep telling me their warehouse is backed up and only the warehouse can issue a refund. When I check my account on their website, the dress shows no indication that it has been returned.

Desired outcome: Refund of what I paid for the dress $226.47

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1:45 pm EDT

Lord & Taylor Dress return - never received dress back or refund

I purchased a dress for a wedding and didn't end up wearing the dress. I returned it back in April of this year, within the 30 day refund time. I received an email a few weeks later saying the dress couldn't be returned because of a "smell." The dress was unworn and had tags still attached. They told me I'd have to provide a UPS mailing label to get the dress back. I provided that in June, and it is nearing the end of August and I still haven't received the dress. This store has kept my $450 plus my dress, and whenever I reach out to get a status they stop responding. This is theft from them and they aren't resolving the issue.

Desired outcome: I would love to have the dress back, or receive a refund.

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1:58 pm EDT
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Lord & Taylor Lord & Taylor return

Bought a dress from Lord & Taylor. Order # [protected] placed on June 16, 2023. Sent it back on July 15th, have email from L&T that I need to do my return until July 18th, so I did within this time frame. Today is August 17th but still no way to find out what is going on. Contacted L&T two times by email and once via chat, but no clear response when I will get my refund, only 'your item is still under inspection'. Per their return policy, it will take up to 10 business days to get refund (at least the response on my first email was saying this and their online help). Today I was trying to chat with customer support but again, first got my item is still under inspection and then chat was just not available. I see, a lot of people complaining about this company not returning money for the returned products. Unfortunately, I read all these reviews after I placed my order. Is it actually legal to hold customer's money for as long as they want? I am not sure what else I can do to get my refund. Thanks.

Desired outcome: To get full refund.

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12:00 pm EDT

Lord & Taylor Return label denied for a one shoulder dress I purchased online. I need you to understand the reason this dress I can not wear

Need to return a dress. It doesn't fit properly due to having a mastecomy. it is a one shoulder dress and this is unwearable. Please help with this issue. The dress I thought would be perfect for an upcoming wedding. I can not wear this style dress the way the one shoulder dress fits. I need to return this dress and need a return shipping label. The dress is a petite and so glad Lord and Taylor carries Petite sizes. Thank you for your help in this matter.

Desired outcome: Lable to return the dress. Credit card charge taken off my bill.

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12:09 pm EDT
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Lord & Taylor ordered two evening gowns

Order# [protected]

From Lord & Taylor, We received your return [protected].

Returned received 03/30/2023 at 5:46 am. I ordered two evening gowns to try on for my daughter's wedding. I returned them both in the same box together, how they arrived. The return shows that they received the dresses and it's delivered to the dock-North Brunswick, NJ 08902. Now it's been 3 weeks and still no return. I contact customer services via chat message since that seems to be the only way I can get a response from somebody. They are investigating the situation and will not respond to my emails or text. The dresses together are more than $1000! I feel that I have lost my $ and that they will not help my situation. With the proof that the return arrived, they should refund me. I have all the chat and text saved for reference and proof of conversations.

Desired outcome: Full refund for the dresses that were returned and customer service help on this situation.

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