Sears

9/22/2010

I purchased a pair of prescription eyeglasses with anti-glare in May 2010. Permanent water-like spots developed all over the lenses which couldn't be washed off with mild soap or the glasses cleaner Sears provided. I have returned them as defective per their direction (defective anti-glare coating diagnosed), and it has taken 30 days and I still don't have them back. They're not good a communicating, and their store manager is always off at another store and too busy to remember to return calls. Now, my newest glasses that I purchased through them August 2010 are developing the same problem. I'm waiting to get my other pair before I report the issue with these. I wouldn't be so upset if they were a) more responsive b) more timely c) this wasn't happening a second time.

Note that my email complaint to Sears Optical came back, directing me to go to US Vision, as that's who owns either that particular location or all locations.

I am very upset, I purchased a Kenmore side by side refri, on my reciept it states "hook up ice maker". the dely guy said he could not because i have to have cooper tubing, I purchased a new kit which was Poly tubing. He told me I would have to get a plummer?bull...
My old refrig I had approx 15+ years it had a ice maker which I never had to hv it service it worked fine..I dont understand, I am retired, my gift to myself was to get a side by side, mostly for the front ice maker
with it different feature. Now it sits here with no ice maker. I ctc so many dept. and no one can help, one guy told me get your husband to hook it up..I have no husband..why would he say that. if you request a call log, you can see how many depts I talked to today. Well paying a plummer is just not in my budget. HELP HELP
Thanks you for any help u may provide.
last monday they deliver the wrong size refrig. and had to take it back after i gave Larry(your saleman the Measurements.

Tran#1587 pg/store 10 01924 if this will help

Christabel Spaulding 218-14 137th road, Jamaica, NY 11413

Purchased this Kenmore built-in dishwasher Model [protected] March 2008 on sale for $ 368.00 (was $577). Installed the unit July 2008. Two years later, dishwasher stopped working July 2010...Paid $ 60 to discover that the motor was burnt out. Cost of repair with initial service call $ 325...88% of the cost which I paid for it. Sent a formal complaint to Dene Rogers, President and CEO, Sears Canada indicating that I expected that a dishwasher with the Sears Kenmore name of it should last more than two years (only one year warranty, of course). Never did get a response from this guy. Sent a copy of my letter to Frigidaire (who was the manufacturer)..no response from them either. (What's new) Contacted Sears Customer service twice before they responded. Told they would look into it. A month later, they offered me $ 100 towards the repair or the purchase of a new dishwasher. Needless to say, we declined the offer. Didn't want to buy another piece of junk from Sears. After dealing with Sears from over 50 years, we decided to terminate our business with them.

Well, what a garbage I bought at Sears? Where should I begin? I cannot believe the morose attitude I got from Sears customer service. I bought Bissell Upright vacuum cleaner and it was fixed twice. Twice it hasn't picked up the dirt, and twice the handle on the back was falling off. The first time I brought that vacuum cleaner, the store manager refused to send out for repair, even tough I had bought a protection agreement for one year, The store manager (electronic department)told me me that I abused vacuum cleaner. Anyone care to tell me how? Sexually, perhaps? It took me to contact Better Business Bureau, and they forwarded my complaint to Hoffman Estates Sears corporation. Finally, the manager from Sears corporation ordered manager from my local Sears store at Chicago, to give me new Vacuum Cleaner of the same brand. This garbage also got broken within a year. I only vacuum twice a week, my two-bedroom apartment. Again, vacuum Cleaner got broken, the same machine doesn't pick up dirt, and handle at the back falls off. Brought machine back to Sears on Sept, 3rd, 2010. I called back on 14 of September, got answer that my Vacuum Cleaner was fixed and back at the store. When I came there on Sunday, to my shock I found out that the machine is not there. Manager has no clue who answered that machine is back at the store, even tough the answer came from 1800 number of Repair Sears services. Finally, got my Vacuum cleaner back on 9/14/10. Vacuumed my apartment on 9/15. Guess what? Cleaner worked fine, except, when I tried to clean machine, the dirt canister wouldn't open. because gray funnel is either broken or doesn't belong to this cleaner. On 9/16/2010 brought my cleaner back to the store. Manager accused me that I used it for commercial use, like cleaning up flood. Where would that be at Katrina's flooding last year? Anyway, Customer service sent it back for repair with Recall message, meaning that the vacuum cleaner should be given to me as a new machine. I don't know, i will have to wait another 3 weeks to get it back. I demand new machine or gift certificate for a new machine. Fix it correctly, For Goodness' sake!

Now, I have a huge headache! Where is my Tylenol?

Sears representative said Sears would not do a " piece meal" and would not do my home vinyl installation just as I shook his hand in meeting after being at my residence for four or five minutes and showing up one and a half hours early for the appointment. He then said he would do it for $5000 even before he done any measurements. He then done some measurements, sat in his private, unmarked vehicle/van for awhile and told me later he could do it for over $11000. I told him I could not do that especially for $6000 more than his first quote and he said "I know you dont think Sears is Bogus or you wouldnt have asked me to come all the way from Pensacola" . I didnt ask him to come from Pensacola and I told him I used to think Sears was Bogus and he then got very very enraged calling me names and pointing fingers as he began to leave telling me he was Sears and they paid his bills. I had already told him Im glad he gave me an estimate but I cant pay over $11000 to do it. He got mad when I told him I already had a lower quote and I usually do 3 or 4 quotes at least. He asked me first about my other previous quote. I had to tell him to leave he was so unprofessional and enraged about something I must have said.

I ordered a fridge from sears. The day it was to be delivered it was severe weather and they never called or showed. I could understand them not wanting to deliever in the weather, but they never called to reschedule. I had to leave town the next day and tried calling them to see when they would reschedule. I never got a hold of an actual person and kept calling. I finally got a hold of someone two days later and they said oh we rescheduled for tomorrow you need to be there or we will have to charge you a restocking fee and another delievery charge if you are not there. I had to come back to town to wait for them.
My house is being remodeled and I told them be careful with the cabinets they have just been refinished but the counters were going to be replaced. Well low and behold they gouged the cabinets in several different places on the fronts where they can not be hidden. Some of the scratches are 8" long and very deep! I went into a local store and the lady was SOOOO rude and said I cant help you. I had to return that fridge because it didn't work out for us and ordered another one. They were supposed to be picked up and delievered on the same day, well they came and picked mine up, , , , didn't bring the new one.
In process of removing old fridge they ripped the metal in my new front door and ripped the arm to hold it open off. When they couldnt fix it they took their hammers and just kept beating the door.
I received a call about delievering the other fridge and they said it would be another week! I said that would not do and the lady asked if I had children. I said what does that matter? She said "If you don't have children then you don't need it." Wow!
I had filled a repairs claim wiht Sears and they said the payment for repairs would be here in about 2 weeks, , , , , , , now 4 months later where is my repair charges and why is my stuff still destroyed? Never will I walk into a Sears again and let EVERYONE know about what they did. I am not one to wish bad on others but I hope Sears horrible service leads to them crumbling in this economy. They do not care for their customers so why should we care for them?

September 11, 2010

To Whom It May Concern,

I purchased a grill cover and after I received my new grill I noticed it did not come close to fitting.The grill cover was two times the size of my grill.
I returned the grill cover to Sears. I was told I could not get my money back because I did not charge the purchase or have a receipt.
The grill cover was on sale and the sticker price was on the grill cover package. The grill cover fits into a clear package bag with three snaps.

The price was clear they just were trying to show their authorty. I really do not know. I come into the store every day and walk at the mall. I occasionally buy things from Sears. You better believe I will never purchase a thing from Sears in the future unless this problem is fixed.
I looked through all my reciepts and I can not find the reciept for the grill cover it was only $12.00 dollars. I left the grill cover at the store and I told them that I had no use for it. They did not say a word they could care less.

I talked to the store manager, I did not get her name but she did nothing to keep my business. Do your managers have any training at all in customer relations. All she did was follow the store rules with no concern to repeat business.
I never complain without asking for a resolution just give me a credit for $12.00.

Sincerely,
Willis D. Barlow Jr.

We are customers at Sears a long time and whenever we order online there have been problems with products and delivery which is never exactly on the date they said. Worst of all is that when the call has the customer service they can never answer questions, so we were transferred to the national customer service and they either do not know so I try to explain that their work is to help me and she hangs up. .."###"... Beautiful service ...This company is ###, they are so big that customers are treated like ###. I buy an elliptical machine for $ 400 + tax + shipping $ 60 they told me that delivery is for September 11 2010 and when I call for national service they told me that the article has not been assigned to a truck yet. WTF I pay $ 60 shipping, I spend my day waiting at home. In this moment I am waiting for 45 minutes on the phone with the shipping department and I did not talk to anyone since. This company should be ashamed ! Sears is over for us. Nothing good to say about them

Took my truck in to have 2 tires replaced. I was informed it would be ready in 1 hour, that was fine. Returned in 1 hour to find truck still in the place I had parked. Went into the waiting area. Was able to see they work area and 10 minutes later a mechanic bought the truck in and placed it on a lift then left for 10 minutes. He returned and removed the tires from the truck and took the to the changer and left again. 5 minutes later returned with another car and started to do an oil change. A few minutes later the dept. manager saw me and had the so called mechanic start back on the tires. This took an additional 25 minutes. As a consolation prize they gave me a whopping 5 dollars off my next purchase at sears [but I have to spend more then 25 dollars] because it took them more time then they said it would take. This kind of work ethic is why Sears will not be around much longer. It is not just this department but throughout the entire store.

sirs,

i took my chipper/shredder in to the sears service department because it would not start on 7/27/10. it had been used off and on in the last year. i ran it for 2-3 hrs the week before i called sears.

the model # [protected] serial #11471 the person that waited on me told me it would be ready on 8/6/10. on 8/5/10 sears called and said they needed to sent it to cincinnati to be looked at.

the following week sears called and said it needed a new $400.00 engine. i told them to sent it back and i would pick it up. i didn't pay $400.00 for the whole machine when i bought it new.

no one could give me a reason for a new engine. when i picked it up from sears i took it to a briggs and stratton dealer and service person in indianapolis. he started it right up and said there was

nothing wrong with the engine but it did need to be tuned and cleaned. it cost me $39.00. sears charged me $29.95 and still could not give a reason for the engine replacement, in other words i

paid for no service and i'm not sure they even looked at it. i got a copy of the original order, a pink sheet that said do not repair, and a packet of fuel stabilizer.

unit #8090

service order #[protected]

sorry but i have always bought sears items but now i don't want to use your service department again.

sharon strecker
10635 chesapeake dr. north
indianapolis, ind 46236

e-mail: [protected]@sbcglobal.net

I was scheduled to have a service between the hours of 1-5pm. around 3pm a technician called me and said that he will be the technician for the dryer and that there will be a seperate technician for the washer. He asked that I need to make sure there is a payment left since on his note it says that he needs to collect payment. I told him that when I scheduled my service I gave them my credit card for both my washer and dryer and that it's already showing on my statement online that my card has been charged. I then called sears 18004home and they said that it is a mistake thier should only be one technician for both and that I already paid. They called the technician and cancelled one technician. It was already 4pm and technician has still not called. I called and they said that they will come and just running late. I called about three times after that and they were saying the same thing. Until 9pm and they said that they can't reach the technician anymore so I have to call back again. I called the next day and they are showing that I was re-schedule in two weeks. VERY BAD SERVICE!

I ordered a lawnmower starter, from SEARS, in Tyler, Tx. Amount $200.00. They sent it, but the attachment holes were off, to where I could not install it. I returned it to the order house, in Dallas, Tx, via the post office in Jacksonville, Tx, through Tyler Tx. to Dallas Tx. I sent it Prioty mail, which cost, $8.00. Now, sending it that way, by Prioty mail, I didnt think about saving the reciept, which I should have. The order house, in Dallas, said they never got the starter back. The post office in Jacksonville, said they could not do a thing about getting my money back, without a reciept. If thats the case, everyone that looses their reciept, they loose their merchandice. I would say they have a pretty good scheme going on at the post offices, they just set back and wait, until you come back without your reciept.. Since they are the ones who lost it, aren't they responsible for it? That is too much money lost, to be taken so lightly. Hope this helps somebody else, and breaks this ring of thieves, who are loading our packages.

Purchased Kenmore Dehumidifier in Sept 05 - Came with 5 year warranty on compressor. Compressor failed in summer of 2010 - still under warranty. Made copy of original receipt and warranty - dropped them off in person to Sears along with the dehumidifier. Call rec'd two weeks later saying they needed to know when we purchased the unit. I told them that it was Sept 05 - and that a copy of the receipt and warranty were with the unit. They called again and said they couldn't fix it because it was made in the year 2000. It was not, they lost the copies we gave them - we scanned and faxed them...again. They called back and said that they couldn't do anything for me because the company who manufactured the dehumidifier (Woods) was out of business. I told them that the warranty did not mention Woods - Only Kenmore - Sears Canada Inc. Toronto -. In the meantime, I got a call from Sears in Cornwall to come and pick up the unit. I asked if it was fixed, they said they didn't know, but it had to get out of their warehouse. After calls (two of which were to a service in India) I became very frustrated. My wife and I have been customers for literally decades --- Sears used to stand behind their Kenmore Products, not pass the buck. They finally gave me a gift card for $200.00 - which covered about 2/3 of the cost of a new unit. Truthfully I should have, according to the warranty, been given a new unit comparable to the one I originally purchased. Fortunately we kept the original receipt and the original warranty stating that the agreement was between myself and Kenmore/Sears Canada Inc. - and had nothing at all to do with the actual manufacturer. Please be careful when you buy from Sears. Make sure you know what is covered by your warranty, and don't be afraid to make them accountable - we can only hope that they will regain the confidence of the many disappointed customers who have filed complaints

I am writing to you regarding my Samsung refrigerator; model number RS2534VQ, purchased from Sears in 2006, that had stopped cooling. The temperature inside the refrigerator was 60 degrees. Upon noticing the malfunction, I promptly contacted Sears by calling (800) 4-my-home on July 15, 2010. An appointment was scheduled for repair on July 21, 2010 and Hugo, technician ID #0515544 arrived at my home on July 21, 2010 and advised we had a bad sensor. Hugo’s visit was service number [protected]. Hugo replaced the sensor and left. For his visit and the part replacement, I incurred a fee of $192.00. I paid for said service with a check.

I restocked the refrigerator, as I was unable to keep perishable food in the refrigerator during the period in which it malfunctioned. On July 24, 2010, the temperature inside the refrigerator was 60 degrees. Once again, I lost all of the food and related perishables that I had placed inside the refrigerator after the July 21, 2010 service call. I again called (800) 4-my-home and placed another request for service. Hugo again came to my home on July 28, 2010 (four days after I had requested service) and advised the replacement sensor was defective. Unfortunately, this time Hugo did not have a sensor with him to replace the faulty sensor he had installed a week prior. Hugo advised he had to order the part and it would take approximately seven (7) days for the part to arrive at my home. Hugo further advised I should call sears for an appointment once the part was delivered to my home.

The second replacement sensor arrived at my home on August 5, 2010 and I immediately contacted Sears to request the replacement service. Hugo, for the third time, came to my home on August 9, 2010 to install the new sensor. At this point, I had been without use of my refrigerator for a period of fifteen (15) days. During this time, I was subjected to the use of a “mini fridge” for a small amount of perishable items, such as milk and butter.

I restocked the refrigerator, as I was unable to keep perishable food in the refrigerator during the additional fifteen (15) days during which the refrigerator had malfunctioned. On August 12, 2010, the temperature inside the refrigerator was 60 degrees. Yet again, a refrigerator full of groceries was wasted. For the fourth time, I contacted (800) 4-my-home to schedule a fourth service call. After explaining, in detail, the situation regarding my malfunctioning refrigerator to the Sears representative, I asked that someone other than Hugo service my refrigerator as, quite obviously, he was not resolving the problem. The representative advised the earliest it could be serviced would be August 18, 2010, six (6) days away. I advised the representative that this was unacceptable and I wanted service performed on my refrigerator on August 14, 2010. I was informed this was not possible. I asked to speak to a manager, at which point the Sears representative argued with me for fifteen (15) minutes about the fact that she had “managerial authority” and that every representative at the call center is a manager. When I continued to request her supervisor, she placed me on hold so long that I was put back into the original call queue and assigned to a new, non-managerial representative. After repeating the problem to the new representative, I yet again was informed no managers were available and nothing could be done. I hung up and called back. When I reached the third representative I had spoken to that day, I did not bother to regurgitate my story for the third time, but instead initiated the call with, “Let me speak to a manager.” To my surprise, I was transferred to someone who claimed to be a manager. Said manager, being the fourth person I had spoken with that day, refused to schedule the repair on my refrigerator for August 14, 2010 and stated that either I make the appointment for August 17, 2010 or wait for the next available appointment which was August 25, 2010. I was forced to request off of work on August 17, 2010 so that I did not have to wait another week before my refrigerator would be serviced. As a result, I lost wages as I had only been at my current employment for two (2) weeks and had not yet accrued any paid time off.

On August 17, 2010, a technician by the name of Dave arrived at my home. He inspected the refrigerator and informed me that the part Hugo had replaced not once, but twice, was not, in fact, the problem. The problem was instead the evaporator coil and the problem was probably never the sensor because Dave had “never seen one go bad.” To my ultimate dismay, he did not have a replacement evaporator coil with him and the part needed to be ordered. Dave ordered the part and advised, as Hugo had, the part would take a week to arrive at my home and I was to call Sears when the part came in to schedule an appointment for replacement and instillation.

The replacement evaporator coil was delivered to my home on August 24, 2010 and I immediately called Sears to schedule an appointment. I was told at this time that there was a part missing from the three-part August 24, 2010 shipment and I was assured the missing part would be at my home on August 27, 2010. Therefore, I scheduled my appointment for August 28, 2010. The third, missing part never arrived but I kept my scheduled appointment for August 28, 2010. Two (2) service technicians arrived at my home on August 28, 2010. One was Fernando, technician ID #784702. The other repairman did not leave his information. When the repairmen arrived, they took the unopened box that had been delivered to my home containing two (2) of the three (3) parts needed to repair my refrigerator. Upon opening the box, one of the technicians exclaimed, “Oh my God.” Apparently, the coil placed inside the box was too big for the box. So, it was smashed into the box which resulted in kinks to the coil. Rather than the coil having curves, it had points. As the repairmen attempted to work out a way to fix the part, they determined that said coil, damaged as it was, was the wrong part for my refrigerator. Dave had ordered the wrong part. So even if all three (3) parts had arrived on time, undamaged, the replacement part was not made for my refrigerator, but, instead, was the replacement coil for the freezer.

At this time, the two technicians were also able to deduce the root of the problem and were able to explain why, for three (3) days after “repair, ” my refrigerator worked and then, subsequently, malfunctioned. Apparently, the evaporator coil would freeze. While being “repaired, ” the coil would defrost, thus allowing the refrigerator to function properly for a very short period of time, only to freeze up again after three (3) days. I was so overwrought with emotion I could not speak. I had to leave my home. My son remained in my home with the two technicians and let them know he had a surprise party planned for me as a surprise for my 50th birthday on August 29, 2010 and a temporary solution needed to be worked out. One of the technicians stayed behind and defrosted the evaporator coil as best he could in the hope that is would allow the refrigerator to function properly for three (3) days thus allowing my son to throw my surprise birthday party.

To date, the correct parts have not been delivered to my home. I have not been contacted by anyone from Sears with an anticipated delivery date. I am completely unaware of when my refrigerator will finally function properly. I have been without a functioning refrigerator for forty-seven (47) days. Tomorrow will be seven (7) weeks since I initially called Sears. I cannot convey my frustration in the wholly unsatisfactory, unprofessional and unexpected lack of response and customer service that I have received from Sears.

I need to be contacted immediately in reference to this matter. I want my refrigerator to either be repaired to its fully-functioning state or, in the alternative, replaced immediately. I demand a refund of my $192.00 paid in the faulty expectation that Hugo had repaired my refrigerator in July, 2010.

i purchased a 40" sony bravia tv from sears in 2007 and also purchased the extended warranty. on aud 8, 2010 tv wold not turn on and standby light was blinking..called sears on aug 8th and they sent a technician out to my home and was told part had to be ordered and would be in by 23rd of aug and tech would be out btween 8am and noon..well no tech...the co had called me on the 22nd to confirm my appt. and no tech. i called seras 4 my home at 1pm and got someone i could barely understand that told me my tech was running late and would call when on his way..i called again at 2pm and got another person i could not understand and was told that i was next on the list...i then called at 3pm and got another person of limited english skills and was asked if i had gotten the part at my home yet(was supposed to be delivered and picked at local sears store#1338)...i replied no and where was my tech? was then told that part had not come in and no tech was coming to my home. needless to say by this time very upset and annoyed..called sony to see if they could help and was lucky to have a very nice man named cody help me...he called sears 4 my home and got to talk to brook who then told both cody and i(on 3 way phone) that part was not in and i would not be able to have it until today, aug 31st, between 8am and noon..well sears 4 my home called me at 11:30am to let me know part was not in even though i talked to ashley on the 30th ans was told that it was and tech would indeed be here today.am not happy at all and maybe will get it fixed on thurs the 2nd..a man named james tracked down my part that was ordered on the 10th and shipped on the 25th..it is in el paso tx as we speak and may reach here by the 2nd..I will never buy ANYTHING from sears again that requires a warranty. am sick and tired of excuses and no one talking with each other to find out what the heck is going on...this is not the way to keep consumers happy in this economy.

In May 2010 I ordered a suit online from Sears. Since the website will not let you split the payment I had to order the pieces of the suit into two separate transitions because the complete purchase would be more than the $100 Visa Gift Card that I intended on using. The jacket costing $89.00 went on the gift card and the matching pants were paid via PayPal on a separate order. The day after I place the order I received an email stating that they had made an error and the pants were no longer available. The promptly refunded the full cost to my PayPal account. Since the pants were not going to be sent, I no longer needed the matching jacket so I called Customer Service to request the order be cancelled. Russ M. said that the order had already been processed and for me to refuse delivery. As soon as the merchandise was returned they would issue a refund. I explained to him that the Visa Gift Card was going to expire on May 31, 2010 and therefore was requesting a check to be mailed. He said that he would submit that request.

A month later I still had not received the check so I contacted Customer Service again. Jolene N. replied that she would submit my request again and to allow 3-5 days for it to be processed. The next day I received an email from Imran Jooma stating that they received my request and credited my account. Two other emails came in on June 28th as well. Both of them, in a form letter, said the same thing. One was from Russ M. and the other from Melissa H. I responded back to Russ M. and once again explained that it was an expired Gift Card and not a regular Credit Card. I reminded him that he was supposed to put notes on the account to make sure a check was cut instead of sending a credit to the card number. The next day I received a one sentence response from Lila R. telling me to contact the Credit Card Company in reference to the refund. I responded explaining the situation once again and asked for the matter to be escalated if she could not issue a refund check.

Angie D. emailed me saying that she was forwarding another request and asking for a check. She also said that they would follow up until the refund was sent.

On July 2nd, Felecia R. emailed an apology for the inconvenience and asked me to use the attached link to take a survey about my experience.

On August 13, 2010, I tried to send an email to Customer Service telling them that I still had not received my refund and explaining everything that had taken place thus far. I actually tried to send 4 emails but they all bounce back with a message that says that "to protect my privacy" the email was not accepted because it contained a 16 digit number. I have counted every letter to every word and none of them are even close to 16 digits. It is obvious that they have blocked my email address so I called the Customer Service department on the phone. The cell phone call that wasted 44 minutes and 36 seconds of my minutes ended with a supervisor telling me that Sears wasn't going to do anything since they credited the Original Form of Payment. She told me to email the credit card company and get the refund from them. She was good enough to give me an email address and the account number of the card. However, the email address she supplied wasn't to the bank but rather a Visa help desk. They responded by telling me that there was nothing they could do but did give me the phone number to the bank. I called and found out exactly what I was telling Sears all along, they did not accept the credit because the card had expired.

After some research, I used a different email account and emailed a different sears email address with all of my previous hassles and the response from the bank. The contacted me back saying that again, they would submit my request. This time I got an email from Brenda C. saying that a credit for the pants was issued to my PayPal account. If it wasn't so annoying it would have been funny. I replied that Yes, the refund for the pants did go through but it was the one for the Jacket that I have been jerked around with. Again, I asked for it to be escalated and again they responded with a form letter stating that they were requesting it again.

I don't anticipate getting a refund from Sears without taking legal action but when I do, I am sure it will cost them more to defend than the mere $89.00 they owe me.

THE MORAL OF THIS STORY: Never shop at Sears.com!

We purchased a washer, dryer and a Refrigerator freezer all Kenmore Elite series. We purchased the 3 year warranty and scheduled the routine maintenance as we were instructed. And we were pretty satisfied for the past three years. HOWEVER now that the warranty has expired on all three we are experiencing nothing but problems. First the biggest issue the washer the now famous "F1" code 6-7 times it has to be reset and then just maybe it works WE HAVE NOT BEEN THAT LUCKY LATELY WE HAVE TO WASH OUR CLOTHES AT MY MOTHER IN LAWS HOME. THIS IS COMPLETELY UNACCEPTABLE. Of course our serial number is not part of recall. The refrigerator / freezer ice maker has never worked right the tech blew it off as poor water pressure and the freezer is building up ice behind the plastic next to the blower. Our old one worked fine. We have for years purchased products at Sears, from Craftsman tools to Kenmore appliances the products are getting worse in craftsmanship and quality. I will never walk back into a Sears until I get some resolve to this washer "F1" issue

Former Sears Crafsman and Kenmore purchaser

My Dad 87y and I went to Sear to buy a Dinning Table Set Farmhouse Collection, 3 weeks later the edges of the dinning table are falling (the wood is crack, and fall in small cake-like shape slices) We contact Sears customer service and I spoke with Patrick and explain the concerns and he transfer me with the office assistant of the store manager and I also explain the situation, she transfer me with Hassan Hines the furniture department manager who after ansewering the phone and I told him who I was, put me on hold for a period of time and then send an employee to tell me that he was busy and cant answer my call. This employee tranfer me then with the Human Resorses Mangager Mrs. Mary Ann and after I complaint about the furniture manager she did not address the issue about Furniture manager actions, then I had to explain again my situation with the dinning set, I explain that I went to the store and pick up the furniture because It came in a box and it was easy to carry in a regular car, and I explain that I have to paid sombody 25.00 to assamble . She say that she only have to options for me as per store manager, either unasamble myself bring it back to the store and she give me a new one, or she wave the delivery fee and send some one to bring it to me without instalation so I have to paid again 25.00 to instal the new one again.
I went to sear because of all the advertising of Great Customer Service, and PRODUCT QUALITY, this is not my case, the worst management custumer service ever, and they have no way to satisfy the customers needs. We buy things according with our budget in the stores that we expect with quality for your price, and the must the way they treat their customers.
THis is the first time I am complaing about something, but I think the way that the treat me and my father deserve it. I hope you has a Corporate take action with this Manager Hassan Hines, all the customers issues should be treated with the same priority, because every person buys according to their need and money in their pocket.
Thank You
Migdalia Torres

I have an lg refrigerator that has been continually making ice since 8/10/10, I called in for service right away with your company as I paid for a service contract when initially purchased. Not only has it taken over 2 weeks to receive service with each re-scheduling I have spoken to serveral representatives most of which were courteous to me. The last person I spoke to not only cut me off when I was speaking but hung up on me as well. She informed me the contractor would be a half hour later to arrive, I informed her that i'd been waiting for over two weeks and how ridiculous this is, she said some have been waiting over 30 days, and I went to ask for a supervisor or the corporate address, she told me have a nice day and hung up. When calling back the [protected] to speak with a supervisor, I thought I wasn't going to be able to the response the next rep I spoke to but I finally spoke to a supervisor named teresa, she was apologetic and said a form would be put in this reps file.

It would seem paying for a service contract upfront means you shouldn't have to wait this long and you would get decent contractors and reps to handle your business calls.