Purchased this Maytag (atlantis) from Sears under false advertising. I thought I was purchasing an original Maytag. December 4, 2008 I had it serviced for the first time because the spin cycle and pump went out. The repair man told me that this was not a maytag and that these people who are selling them as an orignal have lied to the public. Maytags are two belt driven and will last for many years before any parts go out. These Atlantis's will only last 4 - 6 years and you need to purchase a washing machine again. These machines are not maytags. The store does not let you know that. They let you think you are purchasing an original. If I would have know this I would have kept my original 25 years old Maytag. I bought a new one because of color...Boy was I taken. Now I am $200.00 out for service and a machine that will break down in about 2 years. Has anyone looked into this yet. This is called Bait and Switch if I am correct. Whatever, I was taken for a ride and lied too. I am very disappointed in Sears.
Today (Monday 12-01-08) I visited the Sears Portrait Studio at Park Place Mall in Tucson, Az.
I arrived at 11:15 with my 2 grandchildren ages 2 and 4.
I did not have an appointment and asked if it was possible to get an appoiintment for today. The woman at the desk told me that although they had several appointments scheduled for the day, she could fit us in at 12:30. She then asked me to fill out an information sheet. So far, no problem.
I waited in the lobby with my grandchildren. 12:30 came and went and I was not called for my turn. Other people came in after 12:30 and were taken in before me, although I was told that I would be next on 2 separate occasions. At 1:30 I asked to speak to the manager and she then informed me that since I did not have an appointment, I would be taken care of when they had time. I told her that I had been given a 12:30 appointment and had already waited an hour past that. She told me there was nothing she could do for me.
I am appalled that I was told I would be fit into a time slot, only to wait for over 2 hours with two small children and then be told that because I was a "Walk-In" and did not have a pre-arranged appointment, they'd get to me when they could. Do you have any idea how hard it is to keep 2 small children entertained and in "Picture Perfect" form for over 2 hrs?
First of all...if they were booked and would not be able to fit me in they should have told me so, I would have been happy to make an appointment for another day.
Second...once I was told our photos would be taken at 12:30, I had an appointment.
Third...I was made to feel that as a "Walk-In" my business is really not as important as someone who pre-books.
I left this studio and walked straight down the mall to The Picture People. My intention was to make an appointment for another day. But guess what...they told me they could take us right then. So I spent my $200 picture budget with them and that is where I will take my business in the future.
In the past, I have had several very good experiences with this Sears Portrait Studio, but obviously customer service has taken a drastic downward turn.
Do yourself a favor and buy your appliances at yard sales before dealing with Sears! Purchased a new refrigerator on-line since the in-store service is no longer appealing but would have liked to have continued my 25 year relationship with the company. However, apparently "next day delivery" means different things to the consumer and Sears. Shopping online, purchasing online and scheduling delivery went smooth as could be. The only problem is that they didn't deliver. After sitting home all day waiting for the truck to arrive, the phone rings at the last minute of the "delivery window" only to say that they're not coming. Uh, really? Didn't need the call to know that. Best yet, they have no idea when the appliance will be available but will call back in 24-48 hours to try to reschedule. Tried to call Customer Service - what a JOKE! Spent 2 1/2 hours on the phone mostly on hold, being transferred around endlessly and actually hung up on TWICE! In two cases the "customer service representative" wouldn't even provide their name or employee number - and one of those was a "supervisor". Out of frustration I asked for a refund only to be told that Sears refund policy requires "7 to 8 business days" to process. How can they process debit transactions instantaneously but credits take a week? Sorry Sears, never, ever again...
I had just moved to a new state for college when I went to Sears to find a cheap new shirt to wear. Of course the cashier waved around the discounted price of the shirt if I signed up for the Sears Credit Card. Foolishly I was tempted and signed up. Though they needed my drivers license to process the application, the address of my license was still the one from my last college residence. Of course I had updated my new address with the post office. Yet I got my first statement in the mail a few days later than the first billing due date due to the rerouting of the mail. I called Sears to immediately pay my card over the phone and I was astounded to find my little $15 charge increased to $86, due to their enormous late charges. After much dispute with the rude customer service lady I was still forced to pay the $86 and I immediately canceled that card and haven't shopped at Sears since.
I ordered a vaccum part on line. Two hours later I found that the part was not needed. I called to cancel the...
Do not let your kids work at sears. They take advantage of paying them minimum wage and are not a positive...
In Sept. I went to the Sears Store located in Watervill, Maine looking for repairs on my stove. They called...
I have been a customer with sears for over 30 years I have always purchased the extended warranty with anything I bought when me and my husband bought our new home it already had new Kenmore appliances in it that where purchased by the builder from sears needless to say after 1 year and a half the front of the stove where the temperature gages are at melted and we had to duck tape it on because when sears service had come out they said it was not covered the warranty was up needless to say now after just 4 years of having a Kenmore refrigerator it went out and the service man again came out and said it would cost 500.oo dollars to fix it the warranty on that is also no good.Well along with all the other unhappy and dissatisfied customers you have now lost another one but why would you care ? What ever happened to the sears that use to care about the customers?
I purchased a Kenmore Electric Range model 790 in 3-2006 and in Nov. 2008 my oven burn element coil shorted out and fell to bottom of oven. The coil melted through. Sears did not want to hear about this as we did not buy an extended warranty just the one year service. The coil also damaged the memory board that controls the oven. They said it was happened and nothing was wrong with the stove. They agreed to pay a little for memory board and labor. I said no because there is a scorch mark into bottom of oven and if I tried to use my self clean I am sure it would be a disaster and blow up or start a fire. I am very angry that a 2 1/2 year range could just happen to have this problem. I am sure it was dedfective from start but I am stuck with having to put another $400. out for a new range. So no Xmas cookies or turkey. THANK YOU SEARS FOR BEING SO GREAT... If they would have told me they no longer care how long a range will last I would have bought extended warrenty.
I had a sitting for photos and purchased them and they were to come in on 11-17-08 I called in the morning...
http://marstokyo.com/microrust.jpg The above picture shows rust corrosion inside my Kenmore microwave oven...
Cityfone sent me a phone. I thought because it was Sears, it was reliable. I read their rules. I did not want...
I called Sears on November 1 to have them fix my 4 year old fridge when the compressor broke. They told me first available was November 8th. I got off early on the 8th just to have the repairman call me to inform me he would be ordering my part that day. He would reschedule for the 14th. Ok, two weeks without a fridge is bad, but not as bad as having them call me the 14th at 9 am after we were already at work to tell me that they cancelled my appointment. When I got home from work (early for the 2nd week in a row) I got the message and called. They are now saying they can reschedule me for the 20th or I can wait by the phone daily, never leave the house, and hope someone cancels their appointment so I can be seen.
In addition, the first "Customer service" rep lied to me about his employee id # (Jonathan, # [protected]) and I had to get it from the next rep, both of whom refused to transfer me to a manager, stating the managers don't take customer calls. Really!??!
This is my last Sears appliance.
I absolutly denied haveing any insurrance put on my card and i got the bill and surprise they charged my card...
I bought a Kenmore Power Miser 9 Gas Water Heater from Sears and the pilot light stops working resulting in cold water all the time. I called Sears and their Service not only sucks but they refuse to honor their warranty for free parts, I bough the water heater in December 2005 and it has a 9 year warranty. The parts are free of they are defective in workmanship or material. But to get the free parts under the waranty, you have to pay their service technician to order the part. But they cannot get to you for at least 2 to 3 weeks, when you can call a local licensed plumber to do the work for you the same day. Or if youwant to pay for the parts, that's alright with Sears, and they will send them to you. But in order to get the free parts under the warranty you have to use their technician to order the parts. What a scam. I will never buy anything from Sears and hopefully everyone else that can read this will never nbuy an appliacne from Sears as their service sucks and they do not honor their warranties.
Bedroom Set (Christie)
Moncton, New Brunswick, Canada
Moncton, Ne E1G 21J7
I bought a bedroom set for my mother in law who was very sad to move in a new senior home.
I wanted to have the bedroom organized before she could move in.
I told the salesperson that there would be nobody in the room and the delivery company had to ask the staff to open the door. The delivery day was set for thuesday.
The delivery company didn't get the instruction and knocked on the door, waited a little bit and left. They didn't leave a notice nor tried to call me.
On Wednesday, after many phone calls to Sears, they told me they could only deliver the furniture on Thursday, again between noon and 6 p.m.
I decided to hire a moving company to pick up the furniture at Sears warehouse because my mother was moving on that day. Sears has refused to compensate me.
When I opened the boxes, I found out that some screws were missing to assemble the bed. I call the salesperson and she told me that she could only get the repair man in 48 hours or I can get the screws myself at any hardware store.
I went to two hardware stores to find out that this type of screws are specially made for furniture and they didn't carry it.
At 6h30 pm. I went to Sears store and I asked the manager if I could get the screws from the bed on their floor model. I explain that I had a 95 years old lady that didn't have a bed to sleep on that night. She told me that this was out of question and I had to wait until Friday to have the repair man. She also blame me for not being in the room a the delivery day meaning that I would have had to wait from Noon to 6 pm in an empty room.
Sears was only 3 hours to close and she could have had the repair man come to the store the next day to fix their floor model. She was very cold and firm in her decision.
I told her that I could return the furniture and she replied that if it was going to make me happy to go ahead.
Then she went to her desk and handed me the Customer Service Center (which is a call center) and file a complaint.
Well, this customer service toll me the same thing and added that he could have the screws sent to me in a week. He also added that they didn't mind if I would return the set.
Sears Canada didn't show any effort in fixing their mistakes (delivery and bedrooms parts) in a reasonable time for a 95 years old lady.
I had bought a bedroom set for my son in July from BARNABY'S FURNITURE in Moncton and I had a SUPER service. They even installed the bed and put on the mattress they didn't sell me.
IF I EVER BUY FROM SEARS FURNITURE, IT WILL BE BECAUSE I HAVE NO OTHER OPTION.
I UNDESTAND THAT PEOPLE CAN MAKE MISTAKES BUT I HAVE NO RESPECT FOR PEOPLE WHO DON'T CARE, LIKE THE FURNITURE'S MANAGER IN MONCTON.
I bought Kenmore dryer in Sears on October 18, 2008 (copy of the sales receipt is enclosed). At the time of purchase, the delivery was scheduled for October 24, 2008 and I provided two telephone numbers (as it appears on the receipt) asking the salesman to list my cell phone number as the primary number for contact. The Sears’ delivery system is very inconvenient. When I came home from work the night before the delivery, I found a message on my home answering machine stating that the delivery has been scheduled between 3PM and 5PM next day. The call was made to my home number regardless of my inquiry. At the day of the delivery, October 24, I had to leave my work at 2:30 (my regular working hours 8AM-5:30PM) to be at home on time for scheduled delivery. When I came home, I found a message from Sears on my home answering machine that the dryer is not going to be delivered. No explanation was provided in the message. When I called Sears asking for the reason, the representative told me that the dryer was not found in the warehouse. The delivery was rescheduled for October 27. Again, the message from Sears regarding the delivery time was made to my home phone regardless of my several inquiries to do it to my cell phone. This time it was scheduled between 8AM and 10AM. On the delivery day at around 9AM, while waiting for the delivery, I decided to call Sears and check if the delivery truck is on its way. To my great surprise, I found out that the delivery was cancelled due to the bad weather. The cancellation message was recorded in the Sears computer system at 6:45AM that morning by the route ID No. 1158003. I would like to emphasize that it was 40°F outside and sunny, and I had no calls from Sears regarding cancellation. If somebody from Sears called me at 7AM, I would have gone to my work, not wasting my time. If I didn’t call, I would have waited even longer for nothing. I rescheduled the delivery again for Sunday, November 2, 2008. After so many discrepancies, I decided to call Sears Friday to confirm the delivery day and the phone number to call, and found out that the delivery is scheduled for Saturday, not Sunday. On top of that I found out that Sears had the wrong cell phone number. Ironically, I was told that it is impossible to change the phone number in the system. Again, no calls from Sears had been made regarding the change.
My dryer was delivered on Saturday, but it had silver control panel instead of white one as I requested on the purchase day.
During this whole ordeal, I lost 5 hours of work, spent a lot of time on the phone with Sear delivery system representatives, and eventually delivered the wrong-colored dryer.
I would like to recover a reasonable measure of damages I sustained.
Since my earliest recollection, the word "appliance" to my family was synonymous with...
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The following is what we have had to deal with, we shall see how it turns out: We have had a furnace...