DFS Group’s earns a 2.1-star rating from 1 reviews and 6 complaints, showing that the majority of luxury shoppers are somewhat dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
DFS Group - Terrible staff
There's a Facebook group (complaints or unhappy customer service. DFS). I visited the High Wycombe as part of my work, but made sure to stay clear of salesmen like Kamil Lesniewski. They don't have the best staff. Irene Tyuleneva is one of his partners in crime. On another review site (Trustpilot), she's been described as rude and only acts nice when...
Read full review of DFS Group6 DFS Group Complaints
Recliner chair. Order No: D3ZB20423.
Fault reported within 24 hours of delivery of a recliner chair on the 15th May. Request for collection and refund denied. I was told that my only option was to have the chair repaired. I paid for a NEW chair. I am still being bullied and harassed for over 5 months into accepting a repair “my only option”. Despite numerous emails and calls I’ve still got a recliner chair that doesn’t recline. Once they’ve got your money they couldn’t care less. Worst customer service ever.
Claimed loss: £784.00
Desired outcome: Collection and refund
Joules Sofa
Second time our Joules bed has been replaced, now faulty again .
Offered a refund, but have been told by the store manager in Exeter that due to him giving us good will for previous faulty products we purchased with them he was taking £400 of the £1109 we are entitled too .
Not pleased, sat in the store now, whilst my wife is on the phone to DFS head office .
Desired outcome: Full refund needed
unethical behaviour
I had a terrible experience while purchasing 2 bottles of Baileys last night (August 9th 2019, around 9.30PM) at Changi DFS Terminal 2. The manager who was in charge at DFS and the other 2 staffs were very impolite, disrespectful, and racist. I never experience something like this in Singapore before. I thought this kind of treatment would never happen in Singapore where I used to believe that they respect differences and always welcome foreigners, especially it happened at the most appreciated and best Airport in the world.
Last night, I had choosen 1 bottle of 0.5L Baileys Chocolate Lux, and while queuing the line the manager advised me to get another bottle since in Indonesia we can bring 1L per person. So I said yes, and the manager asked the staff to get another one for me. But then I changed my mind, and asked the staff to change it to 1L Baileys Original because it's a cheaper deal rather that the 0.5L Chocolate Lux, and I had a company that could help me to hand carry it so that the regulation would still met.
However, the staff seemed so pissed that I asked to change my preference. She talked to the manager about how funny I was asking to change what to buy in Mandarin. She thought I couldn't understand mandarin, well I could! I might not able to speak mandarin, but I grew up knowing, listening, and learning it my whole life. She and the manager were laughing at it, they ridiculed me just for changing the preference because they thought it was very funny of me. But it didn't stop there, the staff went to the back and again, she bad mouthing me to another girl staff at the back, and they left the door open so that I could heard it. They were laughing so loud, and repeating and exaggerating my words from changing the Baileys bottle selection. She said in mandarin "I want the chocolate one, oh no I don't want the chocolate. I want another one" in a mocking tone, while laughing out loud. The manager was as bad as the staffs, she didn't say anything to reprimand them, she was even laughing together. And when it got too loud, she just told them to not laughing so loud because I might heard it.
This is what I don't appreciate, why can't I asked to change my option of the product that I'm buying and paying? It even hasn't been paid at the cashier yet, I asked to change it before paying it and while queuing a ridiculous long line because the way they worked were so slow and I almost missed my flight. I don't understand the mindset of the staffs and especially the manager who was supposed to managed them to treat the customer well, and not bad mouthing or even ridiculed and mocking customer in front of the customer herself. I'm not asking much, it would be better if they could just kept their story for later and not laughing at me while I was still standing and waiting there. What was their purpose talking about it when I was still there right in front of them? Was it a big crime to just changed my preference? Or was it so hard and tiring for them? Or was it so hard for them to maintained their work ethics? I dont understand why being a foreigner who don't speak mandarin is an opportunity for them to ridicule myself by bad mouthing me in front of me with another language that they thought I couldn't understand?
It really a broke my heart, I never knew not speaking mandarin could be such a disadvantage against me, especially in a country with multiple languages differences that I believe would always appreciate it.
By sharing this story, I'm hoping this kind of things will not happen to any tourist or anyone in the future, and the staffs of DFS store can also learn their lessons to be better at their customer service.
I always appreciate their job tasks, it takes a huge dedication working in a service delivery industry, but as a customer I also wish to be appreciated.
I believe despite of this bad incident, I have learnt a postive lesson to improve my Mandarin skill so that I can speak up for myself in the future.
Other than that, I also always had a great experiences at Changi and I believe Changi will always give their best service to the customers in the future.
Thank You.
Is DFS Group Legit?
DFS Group earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for DFS Group. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
DFS Group has registered the domain name for dfs.com for more than one year, which may indicate stability and longevity.
Dfs.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Dfs.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Dfs.com you are considering visiting, which is associated with DFS Group, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
DFS Group website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with DFS Group's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 1 complaints were resolved.
- We conducted a search on social media and found several negative reviews related to DFS Group. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Cashier charge payment in IDR instead of SGD and the rate was extreme high
on 1 April 2014 i purchase a bottle of Macallan in DFS Singapore SGD 78.00. Today i check my HSBC credit card statement and found out that my transaction in DFS was not charged in SGD 78.00 but in IDR 753.186, 00. I check my receipt and realized the cashier was charging me in IDR not in SGD. The exchange rate stated IDR 1 = SGD 0.[protected] / 1 SGD = 9656.23 . I was totally disappointed why the cashier doing that. I read the statement below the receipt " I acknowledge that I have been offered a choice of payment currencies including SGD and agree to pay in (IDR). Dynamic Currency Conversion (DCC) is conducted by the merchant based on the Pure Commerce Wholesale plus 3.00% International Conversion Margin. I already confirmed to charge in SGD, on that day the currency exchange only around 1 SGD = 9.000, 00
DFS Singapore has replied my email and make a goodwill by refund to my credit card account. fully satisfied with their quick response for this issue and the matter was clear now
they apologise by email for the delay in response to the charge of S$83.70 (exchange rate @ IDR9656.23) As the charge for the bottle should have been S$78, we would like to refund difference S$83.70 – S$78 (S$5.70). However, for goodwill they will round it up to the nearest S$10.
Poor customer service
I bought a sofa from DFS early 2004 it eventually turned up in july 2004(late) the sofa became more and more saggy as time has got on, i wasn't really concerned as i am rearly at home and i had piece of mind with my 5 years cover.
On contacting DFS hoping they would sort the problem out then i was told because i was not in the first year of the warranty i was not entitled to anything.Eventually after spending alot of time complaining on the phone i got them to send some one out to have a look.Who added some foam but really made no difference to the sagging seats.
Has anybody else been conned into buying DFS insurance for 5 years?Well if so bad news the insurance isn't insurance its certain spill cover.
If you haven't bought a sofa yet in my experince don't buy DFS and certainly don't buy the insurance(or not the insurance as the case is)If anybody can give me any help on this matter i would appricate it.
Bad service
We made a purchase at store DFS Galleria Auckland on 6th november 2008.we purchased a Dior pure poison collection voyage. When we reached bk India, we open the pack, and we are shocked to see, it sprays like water and fragrance does not stay more than a mjnute.as if it is refilled with water.in my wild dreams i never expected it fake. My purchase bill is pax [protected], name Gambhir, receipt no is [protected], box number.F036182813.i paid 153 nz dollars on it.i picked another fragrance Channel Chance, and i m scared to open that.we made purchase of whiskey also, 2 bootles jw black label centurian and 2 bottels of silver cap.we are scared that all products could be fake.i request now, either change the product or refund my money.
The complaint has been investigated and resolved to the customer’s satisfaction.
Overview of DFS Group complaint handling





Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!