DFS Group
reviews and complaints

Fault reported within 24 hours of delivery of a recliner chair on the 15th May. Request for collection and refund denied. I was told that my only option was to have the chair repaired. I paid for a NEW chair. I am still being bullied and harassed for over 5 months into accepting a repair “my only option”. Despite numerous emails and calls I’ve still got a recliner chair that doesn’t recline. Once they’ve got your money they couldn’t care less. Worst customer service ever.

Second time our Joules bed has been replaced, now faulty again .
Offered a refund, but have been told by the store manager in Exeter that due to him giving us good will for previous faulty products we purchased with them he was taking £400 of the £1109 we are entitled too .
Not pleased, sat in the store now, whilst my wife is on the phone to DFS head office .

on 1 April 2014 i purchase a bottle of Macallan in DFS Singapore SGD 78.00. Today i check my HSBC credit card statement and found out that my transaction in DFS was not charged in SGD 78.00 but in IDR 753.186, 00. I check my receipt and realized the cashier was charging me in IDR not in SGD. The exchange rate stated IDR 1 = SGD 0.[protected] / 1 SGD = 9656.23 . I was totally disappointed why the cashier doing that. I read the statement below the receipt " I acknowledge that I have been offered a choice of payment currencies including SGD and agree to pay in (IDR). Dynamic Currency Conversion (DCC) is conducted by the merchant based on the Pure Commerce Wholesale plus 3.00% International Conversion Margin. I already confirmed to charge in SGD, on that day the currency exchange only around 1 SGD = 9.000, 00

I bought a sofa from DFS early 2004 it eventually turned up in july 2004(late) the sofa became more and more saggy as time has got on, i wasn't really concerned as i am rearly at home and i had piece of mind with my 5 years cover.
On contacting DFS hoping they would sort the problem out then i was told because i was not in the first year of the warranty i was not entitled to anything.Eventually after spending alot of time complaining on the phone i got them to send some one out to have a look.Who added some foam but really made no difference to the sagging seats.
Has anybody else been conned into buying DFS insurance for 5 years?Well if so bad news the insurance isn't insurance its certain spill cover.
If you haven't bought a sofa yet in my experince don't buy DFS and certainly don't buy the insurance(or not the insurance as the case is)If anybody can give me any help on this matter i would appricate it.

We made a purchase at store DFS Galleria Auckland on 6th november 2008.we purchased a Dior pure poison collection voyage. When we reached bk India, we open the pack, and we are shocked to see, it sprays like water and fragrance does not stay more than a mjnute.as if it is refilled with water.in my wild dreams i never expected it fake. My purchase bill is pax [protected], name Gambhir, receipt no is [protected], box number.F036182813.i paid 153 nz dollars on it.i picked another fragrance Channel Chance, and i m scared to open that.we made purchase of whiskey also, 2 bootles jw black label centurian and 2 bottels of silver cap.we are scared that all products could be fake.i request now, either change the product or refund my money.