Menu
Samsung Customer Service Phone, Email, Contacts

Samsung
reviews & complaints

www.samsung.com
www.samsung.com

Learn how the rating is calculated

1.7 1674 Reviews

Samsung Complaints Summary

290 Resolved
1374 Unresolved
Our verdict: With Samsung's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Samsung has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Samsung. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Samsung reviews & complaints 1674

Filter reviews by rating
5
0 review
4
0 review
3
1 review
2
0 review
1
9 reviews
Sort by:

Newest Samsung reviews & complaints

ComplaintsBoard
K
5:16 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Samsung - Samsung refrigerators

WHERE the nightmare started, purchased Samsung fridge in Nov 23, it leaked, then would not get cold a month later. Called Samsung, they said Cone appliance couldn't come for 2 weeks, MY mother is 90 years old takes medicine, and had knee surgery, I asked samsung to send a loaner until repair guy fixes fridge, they said NO, I had to buy a temporary fridge...

Read full review of Samsung and 1 comment
ComplaintsBoard
K
11:53 am EST
Verified customer This review was posted by a verified customer. Learn more

Samsung Delivery date changed without consent

My issue isn't with Samsung but with the RXO delivery service. They changed the date on me twice without asking me to make sure it was OK. I was not informed of the second change at all! So here I am, at home because I took PTO from work to be here, and they screw me over again! With no offered solutions from them! Samsung better start going with a different delivery company soon.

Read full review of Samsung
Hide full review
ComplaintsBoard
C
4:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Samsung Model # DW80CG5450SR

We purchased our dishwasher December 1, 2023. It has been throwing a code since early January, 2024. We have tried to get our dishwasher repaired. We have gone through Samsung and have had one repairman come to look at the dishwasher. Now Samsung is saying that they can not get the parts to fix the dishwasher. They have transferred us to Exchange Department. We have sent the receipts for the dishwasher. When we try to call, we have to jump through many hoops and eventually get hung up on. We have spent hours on hold. I want to know when we will receive credit for our dishwasher so that we can replace it.

Desired outcome: Please refund.

Confidential Information Hidden: This section contains confidential information visible to verified Samsung representatives only. If you are affiliated with Samsung, please claim your business to access these details.

Read full review of Samsung and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mr. Helpful
Los Angeles, US
Feb 20, 2024 12:27 am EST

Hi Ms. Bowman.

This is an extremely nice dishwasher. It actually uses Samsung's patented Stormwash design -- currently one of highest quality dishwasher money can buy.

You don't mention what code you were being given so it's impossible to understand the circumstances behind such problem.

Samsung uses a network of authorized service providers around the globe. This process does not handle refunds, as they do not sell the merchandise. They provide necessary parts for service. In order to receive any form of refund, please contact the fine retailer you purchased the product with.

Please, make sure to let us know if this doesn't resolve your complaint.

ComplaintsBoard
D
7:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Samsung - Samsung tv offered 5 year warranty reduced to 1 year after purchase

On 31/1/2024 I bought a TV from the Samsung UK website. It had a retail price of £999 with 10% discount, 5 year warranty and 6 months free Disney+. I also traded in my old TV for a further £100 discount. My Samsung account shows the TV as registered, a requirement for the extended warranty, but with a warranty of 1 year. I went through the registration...

View 0 more photos
Read full review of Samsung
ComplaintsBoard
K
2:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Samsung - Samsung s23 ultra phone bait and switch deceptive marketing

On November 12th, 2023, I purchased two Samsung Galaxy S23 Ultra smartphones for a total of $3,030.66, taking advantage of a significant discount ($1,097.98) and an 'Online Exclusive' offer. The phones were promised to be shipped by December 26th, 2023. However, my experience following this transaction has been fraught with inconsistencies and...

View 0 more photos
Read full review of Samsung
ComplaintsBoard
H
4:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Samsung TV campaign Samsung Turkiye

After Samsung Turkey did not fulfill its campaign promise by giving Ininal Card ®, the Consumer Arbitration Committee found Samsung Turkey (Samsung Electronics Istanbul Pazarlama...) unfair with the decision of defective service. Enforcement proceedings were carried out by the enforcement office and foreclosure proceedings were carried out against 23 banks, and the campaign promise was collected. I am very much dissapointed with the experinece I have gone through with Samsung Turkey. From now on, I, my family and my relatives will never purchase any of Samsung products.

Claimed loss: "Trust"

Desired outcome: Management of Samsung Turkey ought to be restructured.

Confidential Information Hidden: This section contains confidential information visible to verified Samsung representatives only. If you are affiliated with Samsung, please claim your business to access these details.

Read full review of Samsung
Hide full review
ComplaintsBoard
J
9:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Samsung Top freezer fridge rt16a6195sr

I brought this fridge from Best Buy and had it delivered and installed by Best Buy. The fridge is supposed to be ice marker ready. The freezer section is set up for the ice maker. There water valve, not tubing to the ice maker nothing that has to do with water for the ice maker. The fridge was purchased this year (2024).

I brought this fridge because it was to be ice maker ready.

Desired outcome: I need the parts to install my ice maker.

Confidential Information Hidden: This section contains confidential information visible to verified Samsung representatives only. If you are affiliated with Samsung, please claim your business to access these details.

Read full review of Samsung and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
M
M
Mr. Helpful
Los Angeles, US
Jan 19, 2024 12:45 pm EST

Hi Mr or Ms Figueroa.

Being ice maker ready means the fridge is capable of accepting the ice maker upgrade, it does not mean it comes equipped with the ice maker.

Contact the Best Buy you purchased the unit through and tell them you'd like to purchase the RA-T00R63AA/AA add-on for this refrigerator. They should be able to handle the rest.

ComplaintsBoard
M
9:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Samsung Sumsung Z Fold 5 Refund

I returned a Samsung Z Fold 5 to BestBuy that I ordered from Samsung. I have called 5 times to receive a refund and emailed the receipt over and over and still no refund is every issued. They always escalate my phone call to someone but it is never resolved.

I purchased a Samsung Z fold 5 on Dec 26th. Picked it up from BestBuy on Dec 27th and returned it on Dec 28th. I have not received a refund. I was told that once Samsung Received my return that a refund would be issued.

I have attached the receipt provided by BestBuy.

Claimed loss: $955.86

Desired outcome: refund

Confidential Information Hidden: This section contains confidential information visible to verified Samsung representatives only. If you are affiliated with Samsung, please claim your business to access these details.

Read full review of Samsung and 1 comment
View 0 more photos
Update by Michelle2421
Jan 18, 2024 9:19 am EST

I ordered a new Samsung fold 5 and sent in my broken Samsung Fold 5 that stopped working after 3 months of ownership. Samsung says it does not take the Samsung Fold 5 as a trade in but refuses to send it back to me. #US155119831

It is also charging me $1000 now for not having a trade in. So I am losing my phone plus $1000.00.

I purchased the phone from Samsung on Dec 27th and mailed Samsung my phone. Samsung sent me an email on Jan 17th saying that my trade in was rejected because they do not accept Samsung Fold 5's. I am requesting that my phone be sent back to me since it is only 3 months old.

Hide full review
1 comment
Add a comment
M
M
Mr. Helpful
Los Angeles, US
Jan 18, 2024 9:19 pm EST

Hi Michelle.

We're very sorry for your frustration.

The T&C (Terms and Conditions) of the trade-in program are as follows:

Good condition (Full trade-in value)

Device turns on and boots normally

Charging port supports charging and data transfer

All software locks are disabled, accounts are removed, and device is factory reset

Screen, body (front and back) and camera lens are free of cracks

The device is not on a banned list

Cracked (Partial trade-in value)

Meets above criteria but device has crack on screen, body or camera lens

Unfortunately, your unit was inopperable and so did not qualify for any trade-in value. Section 8 of the T&C outlines the following proceedutes related to rejected trade-ins:

If your Trade-In Device is rejected, Samsung may, in its sole discretion, offer to return your Trade-In Device to you, subject to the following conditions and any others that Samsung may specify to you at the time of such offer to return:

• You must notify Samsung within 7 days of Samsung’s written offer to return the Trade-In Device to you.

• Rejected Trade-In Devices may be shipped only to the original return address provided at the time of purchase and may not be shipped to any other address.

• Once accepted, you cannot cancel a request to return your rejected Trade-In Device.

• Your rejected Trade-In Device will be returned restored to factory settings and with all data wiped from the device.

• If your rejected Trade-in Device has a damaged or swollen battery, it is unsafe to ship and cannot be returned to you.

• A signature is required on delivery. If Samsung’s authorized carrier cannot complete the delivery, the rejected Trade-In Device will be returned to Samsung and Samsung will not attempt to return your rejected Trade-In Device to you a second time.

• After returning your rejected Trade-In Device to you, Samsung will charge your payment account for the full Trade-In Device credit received at the time of your purchase of your New Samsung Product, plus any applicable taxes.

If you do not agree to such conditions or if you do not respond to Samsung’s offer to return your rejected Trade-In Device within the period of time that Samsung specifies in the offer to return such device, then your Trade-In Device will not be returned to you under any conditions, even if you return your New Samsung Product. If Samsung accepts and does not reject your Trade-In Device, your Trade-In Device will not be returned to you under any circumstances.

In addition, if you return your New Samsung Product, whether your Trade-In Device is accepted by Samsung or not, you will not receive any refund or other value for the Trade-In Device credit that was deducted from the purchase price of your New Samsung Product.

After understanding these terms and conditions, if there are any questions or concerns, you may contact Samsung at https://www.samsung.com/us/support/contact/

ComplaintsBoard
J
12:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Samsung - Gas range knobs

My wife and I are senior citizens. A neighbor called the fire dept because they could smell gas. we are on the 1st floor, and they live on the 3rd floor, It seems that the shaft of the back of the stove knobs are all cracked, and you have no idea if the stove is on or off, The fire dept called the gas company and they removed the knob and said they could...

Read full review of Samsung and 1 comment
ComplaintsBoard
E
12:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Samsung - Lack of service and spares

We have spent over r300 000 just on display screens we got them not even 2 years ago, now the screens contrast is different between all of them and settings don't help. The display screens were taken to samsung repair centre where they said they would sort out, on receiving them back we only got some units back, and the units that were 2 years old, now they...

Read full review of Samsung
ComplaintsBoard
S
9:44 pm EST

Samsung RF26J7500WH French Door

Was sitting on my couch watching TV when suddenly we heard a sound like ice crashing. Eventually opened the fridge, the bottom shelf had shattered into a million tiny pieces. Glass everywhere, spent an hour cleaning, have cuts on my hands. And now I am missing the bottom shelf. How can this happen unless the glass was defective, shelf was not damaged or overloaded. Glass in my crisper drawers, on my floor everywhere

Claimed loss: $150 in food

Desired outcome: Replace shelf damaged and the other shelves as well if these are defective as well. Reimbursement for food tossed

Confidential Information Hidden: This section contains confidential information visible to verified Samsung representatives only. If you are affiliated with Samsung, please claim your business to access these details.

Read full review of Samsung and 2 comments
Hide full review
2 comments
Add a comment
M
M
Mr. Helpful
Los Angeles, US
Dec 30, 2023 8:44 pm EST

We are very sorry for your experience. We'd responded to your concerns earlier but it didn't go through.

As you've wisely pointed out, there are several reasons why a shelf may break. It may have been that the shelf has to much weight on it, at least at some point. It may have been previously cracked or damaged. By all means, it's difficult to say. One thing for sure, these are not being built using glass but plexiglass; as a result, you should not have an issue with being cut.

To replace the shelf and any remaining shelves you might be concerned with, contact Samsung customer service at 800 / 726 \ 7864.

Please let us know if there are any further issues that we can be of any help with.

M
M
Mr. Helpful
Los Angeles, US
Dec 30, 2023 12:57 am EST

We're extremely sorry to hear of your shelf breaking. There are several reasons this can happen as you have wisely pointed out. Previous damage, overloading or possible incorrect placement of the shelf.

With your model number in hand, contact 800 / 726 / 7864. They can provide you with any additional shelves you would like.

Please, let us know if there are any further concerns.

ComplaintsBoard
K
12:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Samsung Galaxy Flip 5

I had purchased the Galaxy flip 5 I had also purchased the Samsung Care Plus nowhere in anywhere with that did it state that I had to pay $1500 deposit if something happened to my phone my job I got a piece of metal shaving up under the screen my whole screen blacked out I called Samsung okay it's my fault that's what I pay for insurance for you know lesson learned I'm okay with that I want to pay the $100 deductible then they told me it's another $1,500 I don't have $1,500 to let go of for a few weeks they keep bouncing me around I go and I get another phone fixed so that I can send mine off pay $100 deductible and get another phone I can't get nobody to do that I can't get no answer no no nothing I tried to pay my financial bill it's impossible people are rude you can't get a hold of nobody they just want to bounce you around and I'm so over it my phone has been broken for months and I can't get nowhere but yet they want $1,300.

Claimed loss: Haven't been able to use for 2 hair months

Desired outcome: would like to get new phone as i pay for this stuff.

Confidential Information Hidden: This section contains confidential information visible to verified Samsung representatives only. If you are affiliated with Samsung, please claim your business to access these details.

Read full review of Samsung
Hide full review
ComplaintsBoard
S
4:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Samsung - Samsung s22 ultra mobile phone

About 2 weeks ago, my newer samsung s22 ultra phone randomly dropped my network connection. Of course, i went to my carrier in hopes it was only a sim card issue. We replaced the sim card to no avail. After researching every possible solution to this problem, i discovered this is a very common issue with this specific model of the phone. I contacted the...

Read full review of Samsung
ComplaintsBoard
S
6:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Samsung Galaxys23

Being a loyal Samsung devices fan, This is the first time I faced huge inconvenience in order placement with Samsung Shop.

While placing my order, Samsung India shop approved my exchange phone IMEI number but delivery executive was unable to validate the IMEI number due to internal Samsung issues. He mentioned this is common problem happening in orders of Samsung India Shop.

My older phone galaxy s21 was also bought from Samsung Shop couple of year back and it is surprising that Samsung phone IMEI bought from Samsung shop could not be validated by Samsung.

This was not expected from a company of size Samsung. There are no reasons provided by Samsung shop on order cancellation. Customer Service was unaware of issues and kept on apologizing and forwarding the request to different departments.

I would appreciate if you can expedite refund of my payment as the order has been cancelled without any reason.

Claimed loss: Rs 75000

Read full review of Samsung
Hide full review
ComplaintsBoard
J
3:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Samsung Galaxy a53 5g phone

purchased phone from mobile shop Sept 1, 2023 Phone stopped sending and receiving. New SIM card installed no luck. Mobile Klinik had to install a new charge port for 145.78$. Don't think I should have to pay this amount as the phone is only 14 months old. I am on a plan that pay 55 $ per month. This is my 4th Samsung phone. Won't buy another if I can't get help in this matter..

Thanks, Jim Shaw

Claimed loss: Please pay 145.78

Desired outcome: If you help me with this repair, I will continue to purchase Samsung phones for my wife and I

Read full review of Samsung
Hide full review
ComplaintsBoard
M
9:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Samsung Samsung updated software for Galaxy S21 Fe

Recently I would say somewhere around October 21, 2023...my phone did an update. I have always used Message Plus for my conversations via text. With this update, I can no longer use "search for media" to attach to a text message. When I click the + sign in the box where you would send a text message, there is now..gallery. places...egifts...and now replies... replies has now replaced the search icon.

What kind of fix can Samsung apply ? So now, you have to back out of the response screen on a text..google what you are looking for...hopefully there is a share button or icon.. then find that person that you want to send the media to.. attach that file or pic or media to that person you were texting and forward that text message. Such a disappointment !

Desired outcome: A fix for searching for media in a text message

Read full review of Samsung
Hide full review
ComplaintsBoard
M
4:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Samsung - US169187361 Front load washer

I am never ordering anything again through Samsung.com. I had the worst experience ordering the front load washer by calling Samsung.com. The customer person knew that I had stackable washer & dryer. Only the washer needed replacing (which is on the bottom). Delivery persons arrived on October 12, 2023. Took one look at what he was to remove. He said he...

Read full review of Samsung
ComplaintsBoard
J
12:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Samsung - Samsung galaxy fold 3

TICKET # [protected]. My phone was bought and paid last September 2021. My phone was well and taken cared of. No physical damage, no water damage. 2 days ago, I saw a SMALL black mark inside the full screen underneath the plastic protective cover. I thought it was just a dirt that went inside but since then on, my full screen get funky. It typed by itself...

Read full review of Samsung
ComplaintsBoard
H
8:42 am EDT

Samsung Two LED TVs 50 inches problem

I buy 2 LED TVs inches problem since December 2020 and I started to operate them at May 2023 but the first operates for hours and shut down and the second operates till October 2023 and shutdown with the same problem and they don't operate any more, I contact Samsung EGYPT Customer center and they inform me that the problems of TVs need to change part which its cost is 90% of new TV abd they are out of warranty (2 years) so I must pay the full cost for repairing them as the warranty 2 years are ended .. its a problem that they must share with me the repairing cost as its industrial defects.

My Mobile no.:

+[protected].

My Email:

[protected]@gmail.com

Read full review of Samsung
Hide full review
ComplaintsBoard
L
1:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Samsung A03

I am just doing this review to warn consumers. I don't expect any help from Samsung and don't need the frustration of dealing with their so-called Customer Service. I bought a Gafxy A03 and when I had problems with power button got a total runaround with their company, culminating in being referred to a repair shop which said they do nothing. Phone was still under warranty so I went to Tmobile for replacement - power button ok for now but still have issue of phone not blocking calls. Tmobile rep tried to fix this to no avail. I will never buy a product again from a company whose customer service is so useless.

Desired outcome: Just warning off potential buyers. I expect no help from samsung.

Read full review of Samsung
Hide full review

Samsung Customer Reviews Overview

Samsung is a global technology giant that has been providing innovative products and services for decades. The company has a strong reputation for producing high-quality electronics, including smartphones, tablets, TVs, and home appliances. Samsung's products are known for their sleek designs, advanced features, and user-friendly interfaces.

One of the most significant advantages of Samsung products is their reliability. Many customers have reported using Samsung devices for years without any significant issues. The company's products are also praised for their durability, with many users reporting that their Samsung devices have survived drops, spills, and other accidents.

Another positive aspect of Samsung is its customer service. The company has a robust support system that includes online resources, phone support, and in-person assistance. Many customers have reported positive experiences with Samsung's customer service team, citing their responsiveness, knowledge, and helpfulness.

Samsung's products are also known for their advanced features and cutting-edge technology. The company is constantly pushing the boundaries of what is possible with electronics, and its products often include features that are not available on other devices. For example, Samsung's smartphones are known for their high-quality cameras, and its TVs often include advanced display technology that provides a superior viewing experience.

Overall, Samsung is a highly respected brand that has earned a reputation for producing high-quality electronics. Its products are known for their reliability, durability, advanced features, and user-friendly interfaces. If you are in the market for new electronics, Samsung is definitely a brand worth considering.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Samsung contacts

Phone numbers

1800 726 7864 8800 555 5555 More phone numbers

Website

www.samsung.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Samsung?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Samsung Customer Service. Initial Samsung complaints should be directed to their team directly. You can find contact details for Samsung above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Samsung. Discuss the issues you have had with Samsung and work with their customer service team to find a resolution.