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Samsung Electronics Customer Care Service

Samsung Electronics Co. Ltd.

Samsung House 1000, Hillswood Drive
England, Surrey
United Kingdom - KT160PS

Customer Support Phone Numbers

+44 33 0726 7864(UK) 2 1
+44 33 0726 7467(UK) 1 0
+1 800 726 7864(USA & Canada) 15 8
Corporate Headquarters
+44 19 3245 5000

Technical Phone Support / Customer Complaints
+44 80 0169 1269
+44 33 0726 7864

Online Shop (New and Existing Orders)
+44 33 0726 7467


Samsung Electronics Complaints & Reviews

Samsung Electronics / Charges

Vino Garach on Apr 21, 2017
Good Morning This serves a s a complaint about my utter dissatisfaction, lack of client service and pure disregard for me as a client. Read the below and we can chat after wards please. Vino Garach 0727833777 vgarach@vodamail.co.za From: Vino Garach Sent: 20 April 2017 08:23 AM To...

Samsung Electronics / no follow up

darsho on Apr 15, 2017
Dears, kindly note that its the most horrible service i have ever faced in my whole life. first of all i want to explain the complaint, my phone fell in the water on 5th of April so i went to the nearest branch on the 6th, they gave me a receipt and they informed me that they will call me...

Samsung Electronics / amsung galaxy s7 edge

Nurayda on Apr 12, 2017
I am disgusted and appalled at the service I have received from the Samsung Smart care Centre in Riverhorse Valley. As far as my understanding goes, the unit is covered for ADH. I had dropped my S7 Edge and sent it through to Samsung for my warranty repair, I received a call 2hrs later...

Samsung Electronics / bad service and unethical behaviour

Shakeel Ebrahim on Apr 12, 2017
Good Day I have received the most disgusting service for Samsung the Grove. My device has been booked in twice at Samsung the Grove and returned to me with a faulty screen where the screen goes Purple. After being possession of the phone for a few days since getting it back from Samsung...

Samsung Electronics / Electric range/warranty fraud

yardrake on Apr 7, 2017
Never ever buy any samsung product!! Samsung electronics america, inc. Office of the president 105 challenger road, 6th floor Ridgefield park, nj 07660 Dear sir or madam, Reference: samsung customer service ticket # 4141733393 We are writing with regards to the samsung electric range...

Samsung Appliance / HE washing machine

febee on Apr 3, 2017
In April 2017, i bought from home depot in parkville Baltimore Md, a set of Samsung washer and dryer, i have not enjoyed using the washer because the washer does not wash properly, in fact it does not dispense the soap on the cloth, meaning it does not get soapy at all. All you see i...

Samsung / Samsung top load washer

Quasia McQuaige on Mar 26, 2017
My Samsung experience has been entirely and exceedingly dreadful for these past 4 months. To begin with my story, I purchased the Samsung top load washer machine (Model number: WA40J3000AW/A2, Serial number: 0DLC5AUH413683T) from Lowe’s on July 30th, 2016 for my first apartment I moved into...

Samsung Electronics / Wireless cellphone charger, wrong model sent, escalations do nothing to resolve this issue

Reubena on Mar 25, 2017
Dear Sir, I am writing to you in hopes that you can remedy this situation. On 3/13/17, I purchased from Samsung.com a 3 bundle deal which included the galaxy S7 edge, 128 gb photo card, and the wireless charger . Samsung sent the wrong charger, they sent the EP-TG930BBUGUS INSTEAD of the...

Samsung / Appliance complaint and warning

Joanne Furshpan on Mar 22, 2017
Do not I repeat do not buy any Samsung Appliances. We made our home all Samsung appliances because we like our electronics from Samsung. Big huge mistake. All appliances that we bought which include kitchen Dishwasher, Refrigerator, stove and microwave are of very poor quality and very...

Samsung / Potential privacy concerns with new samsung televisions

John Dzwon on Mar 15, 2017
I am very concerned about some of the "innovations" Samsung is proposing to introduce in its new and future TVs. Although this problem is not exclusive to TVs, I was planning on buying a top of the line Samsung TV next year, but I will NOT purchase any TV that incorporates bugging device...

Samsung - Juma Al Majid / I have lost my sim card and my bill along with it

Michael Dewan on Mar 15, 2017
I had brought a telephone samsung S7 Edge from a friend and he gave it to me now that there is a defect in the mobile and want to repair it because there a fault in the screen and when I called the du call center and told them i had lost the bill along with the sim card but i have the box...

Samsung / Lost phone

stingduck on Mar 14, 2017
On the 27th of january I returned a phone to samsung, after 10 days they told me they have not received it, then they said I would have to wait 10 more days while they looked for it, after 12 days they said they still had not received it and they had not searched for the correct item and I...

Samsung / Repair service

Adam on Mar 14, 2017
I am very disappointed with Samsung service. I sent my phone to their repair center three months ago and they haven't fixed my phone yet. They said that it'll take about 4-5 weeks to fix it, but it is now three months!! I contacted them several times and asked how things were going and they...

Samsung Electronics / Galaxy note 5

Tremano on Mar 14, 2017
Samsung handsets have been my favourite and only handsets I have bought in many many years which is why I have recommended Samsung phones to my friends, partner and my sister whom are also enjoying the Samsung products. Prior to the note 5 I purchased, the note 2 was the best phone I'd...

Samsung / 26 cu french door stainless steel refrigerator, 3 door

IzzybellRN on Mar 13, 2017
I have attempted to contact Samsung multiple times with detailed information regarding my concern and never received a follow-up call or email. During my last attempt on 1/31/17 I was told my complaint was closed out with no reason why I was not contacted. The representative I spoke with...

Samsung Electronics / Phone galaxy s4

KeraJo on Mar 13, 2017
So my phone does an abnormal factory reset, requests a Samsung Account email and password (which we never set up). I call customer service and after approximately 5 calls, the result is... NOTHING. On the last call, after being told to submit proof of purchase, being given a new email and...

Samsung Electronics / Mobile phone

Çiçek on Mar 12, 2017
Samsung cell phone model before the end of the warranty period note edge screenshot broke down however although the legal period of 20 days Turkey Samsung 40 days no they won't answer. Customer satisfaction is awful Samsung technical service are terrible people why he chose the iPhone now...

Samsung Electronics / 65" smart tv 8500 series

sacha0565 on Mar 9, 2017
I purchased this TV in March of 2015 so it is exactly 2 years old. The TV will not turn on. It simply makes clicking noises and has a black screen. There are a million videos on line of Samsung having this problem and yet no one is able to assist. A couple of years ago there was a cla...

Samsung Electronics / Television

Leo Lion on Mar 6, 2017
So our 2 year old Samsung "Smart TV" has developed a thick black line down the middle of it and Samsung says there's nothing they can do about it because it's out of warranty. Needless to say, I will never be buying Samsung products again unless they do the right thing... We had a thin...

Samsung Electronics / Top-load washer

Maria Cali on Mar 5, 2017
In July 2016 we purchased a Samsung Top-Load washer from Home Depot. a few months saw a report on TV of a Safety Recall of certain Top-Load washers and confirmed the recall included the brand we purchased. I contacted Samsung Customer Support on 3 occasions and was told there were two...

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