Samsung review: Samsung UK – still waiting for promotional earbuds – no response and poor service

I am writing to raise a formal complaint about my experience with Samsung UK, specifically regarding the failure to deliver the free promotional earbuds that were promised as part of my Galaxy S25 Ultra purchase. Order placed on: 28 January 2025

I have been waiting since 8 February 2025 for these promotional earbuds, and despite repeated attempts to resolve this issue, I have received no contact or update from Samsung.

On 8 March 2025, I spent ninety minutes on a live chat with a Samsung customer service agent named Steven. As a disabled person living with chronic pain, this was a very difficult and exhausting experience. I was assured that I would be contacted as a matter of highest priority, but since then, I have heard nothing.

I have also emailed customer service and the President’s Office at Samsung United Kingdom, but my emails have been ignored.

This situation has caused me significant stress and frustration. I am extremely disappointed that a company as large and well-known as Samsung would treat a customer, especially one who is disabled, in this way.

I am requesting an urgent resolution to this issue and for Samsung to deliver the earbuds that were promised as part of the promotion.

Samsung, please treat this matter seriously and resolve it without further delay.