Samsung’s earns a 1.7-star rating from 1679 reviews, showing that the majority of electronics consumers are dissatisfied with their products.
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Non replacement of a defective washing machine
I bought a silver nano 6kg washing on 31oct2006 which was delivered on 01nov2006. The machine kept making a lot of noise and would not take a full load. I called up the service centre and explained the problem and fixed an appointment fours days in advance. Instead of a technician a demonstrator arrived and that too 5 hours after the appointed time. The machine gear box is defective according to two different samsung technicians including mr bakshi. The technicians tried on two different occasions to open the machine but because the screws brackets were also defective they could not do so. After a lot of argument one mr basitkar agreed to replace the machine. I also received a call from one mr tariq 3weeks ago saying the machine would replaced. Today at 1115 when I called up mr basitkar he couldn't even recall who I was despite reminding him that I earlier had even offered to buy another machine and wait for a refund on the defective one. He promised to get back to me but as usual there is no reply. When I asked his office for the delhi head office number she declined. I also spoke last evening to mr bakshi and his reply was totally unprofessional... That since I had been patient for so long I should still wait for another three weeks or so.
As an earlier complainant has put on record... Never ever buy a samsung product !
Not attending my complaints
My refrigerator is fault and I have been contacting [protected] and customer care No [protected] and daily reminding them. Every day they are calling me and telling that somebody will come and attend my complaint. Since 15/12/2006 I have been pursuing my case. I suggest everyone do not use or buy Samsung products!
Read full review of Samsung and 21 commentsAir conditioner conked off in less than 18 months!
I have a 450l fridge of samsung, & subsequently bought 1.5 t ac in june 04 looking at the decent performance of the fridge.In less than 1 year (May05) bought another 1.5t ac from samsung. There starts my tyranny. The 1st ac touch panel conked & I was informed an estimate of 3k. Immediately after that there was a gas leakage in the same ac & was spending about 2.5k to repair it. But worst part is the 2nd ac. Within less than 18m of buying the 2nd ac, the gas leakage problem was detected & the service engineer quoted again around 1400 (Under some campaign). On approval the ac was taken to the workshop & after 2 days I receive a call from the workshop that the total estimate of repairs was 6.7k less discount totalling to about 5k. Reasons for increase in quote was that the cooling grill conked off. I dont understand that how does one expect to spend 5k in repairs for a product costing 16k in less than 18months time. Is this a quality of international standards. I have my doubts on the product & more to my surprise, the workshop guys have stopped calling me since past 7days on what will be the fate if my ac. This is the kind of product support offered by samsung (International company). I am genuinely disgusted & will never buy any product from samsung & also will never ever recommend any of my known people to go for samsung products. I am also planning to escalate this issue to media & press so that general public who is unaware of this response from samsung should boycott samsung. I need support. I need an explanation from samsung.
Hi,
Do we have something in common?
I purchased two Videocon ACs at the dawn of this year.
They are malfunctioning since the time they were installed till today November 21, 2008, when the year end is approaching.
Our grievance is not resolved.
We have lost valuable Time, Energy, Money and suffered discomfort and inconvenience after paying money.
Will someone help me pack and send the two Videocon ACs to the CEO's office? I can use the AC space to replace with other AC.
Videocon has given contract for post sales consumer care to independent private company (person). The infrastructure and expertise the contractor has is state of the art shameful inadequacy.
GET DIRECT CUSTOMER FEEDBACK
What I regret, besides my woes, is Videocon International does not get feedback directly from the end user. This is an expensive blunder for a growing company.
It can tarnish the brand image so badly that the company's other consumer goods also take the beating and the sell and profits of the company plummets down.
When sells go down probably the Company decides to pour huge money in advertising. This further causes loss in profit.
The bottom line is customer satisfaction. The word of the mouth is powerful advertising tool.
No matter how good a product the engineers design, how rigorous be the quality control and how well the Marketing Team sells the product unless the company gets feed back from the actual user it cannot improve its sells and profit.
I have posted complaints to
http://complaintsindia.blogspot.com, which is a customer grievance redress forum where the consumer and the corporate representative directly interact and resolve issues amicably. The Corporate also gets unbiased valuable feed back.
http://complaintsindia.blogspot.com has helped resolve my Airtel related problems and helped other Airtel customers too.
Dr. Ashok Koparday
Do not cool properly!
A copy of email to samsung:
I bought a samsung made air conditioner model awt 18qbhdc from goodwill enterprises, naya bazar, sunam on april 13, 2006 vide invoice no. 1992. The a. C. Did not give out proper cooling from the very first day and I reported it to the dealer. He sent his local mechanic and, also company mechanic from patiala, both of whom assured me that the cooling emitted by the a. C. Was enough and that did not feel it because of the little quantity of moisture in the air. A third company mechanic from sangrur, however agreed with me and said that the pipes giving out cooling were closed. The next day, the said mechanic come to my house in my absence and broke open the concerned pipes, did the needful and sealed them again. But still the problem is unsolved and rs 16,000 + rs.2,000 (Stabilizer) seem to have been thrown in a waste basket. May I hope that your goodself would look in the matter and order the dealer for an immediate replacement of the a. C. ?
Information is already sent to the company by fax on 15/08/2006 and by registered post on above given address on 28.08.2006 but no response received as yet.
Samsung india electronics ltd.
7th & 8th floor, ifci tower
61, nehru place, new delhi-110019
Tel: [protected]
Fax : [protected]/19
I purchased Silver Nano A/C 1.5 TR in April, 07. In March 08 when switched on, it was not cooling and the AC was taken by Samsung Service Division. There was a call at that time from your service Deparment that its cooling coil has be changed and the charges will be Rs. 4, 000./- for new coil. When I informedl that that unit was purchased in April 08 and was under guarantee/warranty, the coil was repaired not changed/replaced, gas charged and returned in working.
In end June, gas leakage problem again emerged, complained was lodged and the unit was again taken by Samsung Service Division and returned and installed on 2.7.08 after charging me Rs.1400/- approx + Engineering visit charge, again by repairing the coil.
Only after 21 days i.e. on 23.7.08, again cooling problem has emerged and on 24.7.08 a complaint to this effect has been lodged, again may be your people will repair the coil and return after gas charging.
Please let me know the reasons for not changing the coil in March, 2008 itself when I was informe that it has to be replaced against Rs. 4, 000/-. Since it was later noticed by your Service Deptt. that the uniit is under guarntee, it was only repaired.
Please look into the matter and ensure that the system is set right in such a way that it does not give any problem. It is being taken by your Service staff 3rd time in just 4 months' period.
Regards,
V.K. NARULA, Adv
132-B, Pocket-6, MIG Flats,
Mayur Vihar Phase-III,
DELHI 110096
Mobile [protected]
Unacceptable warranty service
I purchased a samsung 52 inch plasma tv model # hpr5052 x/xap on november 24, 2005 in caracas, venezuela.
In the first days of august 2006 I called your customer service call center located in panama. My claim was filed under customer # 30ssss, order # 40005sssss. The tv was retireved by samsung from my home on august 16, 2006. After that, I have called samsung customer service multiple times, and always been told my case is under review for a replacement. I have repeatedly e-mailed 'e. [protected]@samsung.com', who appears to be the service center supervisor, without having yet received a response to my claims.
More than two (2) months have gone by since I filed my claim, and I have yet to receive my repaired tv or a replacement for said tv set.
This is certainly not the way to build loyal and satisfied clientele.
José
Bbo financial services inc.
Fontabelle, st. Michael, barbados
Blue tooth complain, unsatisfaction of service in warranty period
Dear complaints board, I have purchased a mobile from your authorized distributor named as hello world, 4, murlidhar complex, opp. Saraswati school, jai hind cross road, maninagar, ahmedabad & ndash; 380008 on 10th june 2006 wide invoice no. 241 for model samsung d820 sr. No. 351746/01/081727/1. Battery no. Sinaa3a72825/1. During my use of mobile I found...
Read full review of Samsung and 43 commentsRefrigerator - I am totally unsatisfied with samsung!
My husband and I bought a samsung refrigerator model # rs257barb in november of 2005 for our new house. On may 15 we noticed that the number 34 on the refrigerator was flashing and started to rise to the 40's and then the 50's. I placed a call to best buy where I bought it, in which I also had a 3 year warranty. They placed a call into the maytag services and a repairman came out on may 17th (Gjeran). He saw that my refrigerator needed a part so he took a heater gun and got the frost off and told us he didn't know how long it would take for the part to come in but my refrigerator should be good until then. Well, the refrigerator didn't last until the part came. It went back to 58 degrees spoiling our food. When the part came in and another repair man (J. Candi) came on may 27th, he took the brand new part out of the box that was shipped and put it into the refrigerator stood back, looked at it, the temp started to come down from 58 degrees and then went back into the rear of the refrigerator took that part back out and put in the other old one. At the time I asked him what was going on he said, "oh, your refrigerator is going into defrost automatically, so thats a good sign. " when he put the refrigerator back, it was still on 58 degrees and I asked why is it still on 58 degrees he said it will go down. He complained about how he hates to do someone else's work and how he hates to put on parts. This was the weekend of memorial day, my husband and I lost over $135.00 worth of food that weekend because the refrigerator stayed at that temperature. On may 31st a repairman (G. Jerdan) came and I asked was the new part put into the refrigerator by the other repairman because the refrigerator stayed the on the same temperature since after the 2 day the first repairman left. He said it looks like he didn't put in the new part. He asked me did he bring a part with him, I said yes he opened it up out of the box and put it in and took it off. He said I don't know why he would do such a thing. He called his tech people and ordered another part. Mean while he took the heat gun and defrosted it again and said we would have to wait for the parts. The refrigerator went back to 58 degrees in two days again, and none came back until june 15th. On june 15th a repairman came, the parts were sent to our house so he fixed the refrigerator.
We had been without a refrigerator, from may 15 to june 15. I talked to several people at maytag, and samsung. Samsung (Gwen novak) told us to fax them our food receipts, when we did, she claimed that they could not reimburse all of my food only one for $121.00 because the repairman came out and fixed the refrigerator with the heat gun. This only lasted 2 days each time! I have 2 medical children, and 1 grand baby that is 1 years old that lives with us. He needs milk constantly.
Now our ice machine is broken. On june 26th a repairman came out to confirm that our ice machine was broken. Now we are in the process of getting a new refrigerator that samsung finally approved to refund, but it this is another problem because best buy has to take the old one out and then we have to come into the store and buy the new one, then wait for the new one to be delivered which is more time without a refrigerator.
I am totally unsatisfied with samsung and will never buy or recommend a samsung product. When we go to pick out another refrigerator I will not get a samsung. I don't like how we were talked to by some of the people that represent samsung. Not having a refrigerator for a whole month and losing food because we were told that the heat gun would fix it until the part came was the worst experience we've had that has involved our children and our grand child.
Im Rajkumar I have raised one fridge complaint but service engineers are cheated me...
First Name : Rajkumar V
Last Name : Vengadesan
Email Id : rajkumarindia1987@gmail.com
Contact Number : [protected]
Request type :New Product Installation, Service engineer visit request, Technical advice require, etc
Address : 1282 south street
V periyakuppam
Ulundurpet tk
Kallakurichi dt
Pin 607204
Sent from Mail for Windows 10
Atlantic Service Samsung engineers:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected] all this service engineers are cheated me…
[protected]--- this engineers told fridge condition is good, but low voltage problem change to plug point…..anyway im change to compressor…
[protected] --- engineer name periyasamy he came and fully check with my fridge then engineers told fridge is good condition fridge change to other location.( compressor not changed)
Next im getting same problem….then im calling same Samsung service center
[protected] come and check again this engineer also same likethat ….
[protected] againg this engineers come and removed compressor without checking and fit to newone compressor next im getting same problem, suddenly periyasamy created story is your fridge problem is board….
How can I accepected this sir…. Now my fridge is totally damaged …… give me a salutation otherwise im give legally im complained sir ,,,,,
(Rajkumar V)
Purchased a Samsung Refrigerator side by Side w/freezer on the bottom. The ice maker has been a problem from the beginning. No Recalls, Never fixed 5 years later. The unit now makes a noise, leaker water and ice every time you dispense either. Samsung products are over priced and poor quality. If Samsung carried about their reputation and product they would see this product is repaired to the customer satisfaction or replace. The never have and could careless once they've sold the unit and gotten their money.
We had to replace a Samsung front load Washing Machine after just 4 years.
We too have purchased our last Samsung product.
one of the sim card socket is damage and they didn't fix the phone under warranty they need to charge me 40% as cost of the phone to repair it, i didn't need that phone any more and i need to get back my money
Really can't you make these charging cords a little better quality I have one next to my bed where I plug my phone and at night nobody fools with it and very careful when I plug and unplug it not to pull up by the cord and still it cracks at the base of the card after a while very annoying
https://photos.app.goo.gl/kLQQ5dauR4oVpnf4A
https://www.facebook.com/photo.php?fbid=1626223614060485&set=a.220282611321266.72442.100000185852995&type=3
So our 2 year old Samsung "Smart TV" has developed a thick black line down the middle of it and Samsung says there's nothing they can do about it because it's out of warranty. Needless to say, I will never be buying Samsung products again...
warranty disaster in turkey
samsung turkey refuses warranty of devices if imported into turkey by another company...
I have problem with my phone, and still has warranty
I do not care WHO imports it I bought it because of samsung label
email: cgpansiyon@hotmail.com
I'm bought Samsung side by side refrigerator worth INR 1.06 Lac on Dt. 12 Sep 2016.
Still not a single person from company can do the proper demo for it and the appliance is not working properly.
Very very worst product and service of Samsung India Electronics Pvt Ltd.
Hello I met up with this person using your app and he stole my phone! Is there anything you guys can do to get the phone back or to get me the money! This is not a scam!
My phone really bugs all time after I got android update. I didn't want to get it. How to fix android and return it on fabric version?
hi
we bought samsung tv in december 2016,
but there is a blur in the screen.
when reached out leon samsung technical team, they are saying this as physical damage.
but could not see any damage outside.
can someone please help us on this...
Samsung Reviews 0
If you represent Samsung, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Samsung
One of Samsung's key strengths is its innovation and commitment to research and development. The company invests heavily in new technologies and has a large team of engineers and scientists working on cutting-edge projects. This has enabled Samsung to introduce many groundbreaking products over the years, such as the Galaxy smartphone series, which has become one of the most popular smartphone brands globally.
Samsung's success can also be attributed to its strong brand image and marketing strategy. The company has built a reputation for producing high-quality, reliable products that are designed to meet the needs of consumers. Samsung's marketing campaigns are also highly effective, with the company using a range of channels to reach its target audience, including social media, television, and print advertising.
In recent years, Samsung has also made significant progress in the area of sustainability. The company has set ambitious targets to reduce its carbon footprint and increase its use of renewable energy sources. Samsung has also implemented a range of initiatives to promote responsible sourcing and reduce waste.
Overall, Samsung is a highly respected and successful company that has established itself as a leader in the technology industry. With its commitment to innovation, strong brand image, and focus on sustainability, Samsung is well-positioned to continue its growth and success in the years to come.
Here is a guide on how to file a complaint against Samsung on ComplaintsBoard.com:
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue you have with Samsung in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Samsung. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
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Ensure you follow these steps carefully to effectively file a complaint against Samsung on ComplaintsBoard.com.
Overview of Samsung complaint handling
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Samsung Contacts
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number 3 3 users reported that they have successfully reached Samsung by calling +971 800 726 7864 phone number Click down if you have unsuccessfully reached Samsung by calling +971 800 726 7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +971 800 726 7864 phone number100%Confidence scoreUAE+54 800 555 7267+54 800 555 7267Click up if you have successfully reached Samsung by calling +54 800 555 7267 phone number 0 0 users reported that they have successfully reached Samsung by calling +54 800 555 7267 phone number Click down if you have unsuccessfully reached Samsung by calling +54 800 555 7267 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +54 800 555 7267 phone numberArgentina+55 800 124 421+55 800 124 421Click up if you have successfully reached Samsung by calling +55 800 124 421 phone number 0 0 users reported that they have successfully reached Samsung by calling +55 800 124 421 phone number Click down if you have unsuccessfully reached Samsung by calling +55 800 124 421 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +55 800 124 421 phone numberBrazil
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Samsung emailsinfo@samsung.com100%Confidence score: 100%Support
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Samsung address129, Samsung-ro, Yeongtong-gu, Suwon-si, Gyeonggi-do, Korea (South)
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Samsung social media
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