Samsung

My name is Velma Potts. I purchased a Samsung Refrigerator from Lowe's in Olive Branch Ms. I have my refrigerator one week before the water dispenser and the ice make went out. I called the Sam Sung line to report the problem. The first time that told me some one will be out that next week to fix the problem in Feb. 2022 and of course no one came out . After holding on the line for at least an hour I resceduled the appointment and they came out and told me that needed to order a part, mine you the refrigerator is at least another week old.

They finally came out on 2/25/2022 and told me the part that I needed was not under warranty. Mine you, I just got the refrigerator in the middle of Jan. The ticket number was [protected]. I paid over 3000.00 for a refrigerator that does not make ice or water . Some company called ACS was the repair person and they did not know what they are doing. People beware, you should not ever buy anything from Samsung, I hate the day that I did. My e-mail is velmapotts2011 @comcast.net

TV Model: UN55TU700DFXZA

S/N: 09my3crn701674

Purchased the TV wth extended waranty on Aug. 17, 2020, 3 years warranty end on Aug. 2023.

Screen brightness is not consistent, most the time TV has a very Dim and dark scree.

we have to factory reset the TV to start working and even that is for a short time.

We had call Samsung Tech support many time 18 times, and follow Tech Rep. over the phone did factory reset and many other task as directed and issue not resolved, Tech support login a case number routed to a local Samsung servicer, and schedule for a home visit by them.

Local Samsung Tech had visit our home and turn ON and OFF TV many Time, did factory reset again, but at the time TV display was consistent and as should, technician said there is nothing wrong with TV, and me arguing with him did not help, I explained for him, TV is ok some time but most the time has a dim and NON CONSITANT display, but He said you should take photo of the situation when you have display issue, and He left an close my ticket.

Call Samsung again and created a new case ticket and gone through all those painful step again, and still no resolution.

Their customer service are the worst people I ever deal with, their Tech Rep. are inexperience, rude, not speaking fluently, and most of all dishonest.

I have a galaxy S21 with 256G of storage. I purchased directly from Samsung. It is less than a year old and still under warranty.

Problem:

Major Issue: The phone will not maintain mobile data connectivity. I first noticed the problem around the first week of February 2022. The internet drops (intermittently).

Other issues: The camera has stopped working with my banking mobile deposit app and talk-to-text doesn’t always work. Text message transmissions occasionally lag.

Actions Taken:

I contacted Verizon. The representative determined that there were no outages or service issues in my area. She completed diagnostics on the phone. The conclusion was that the issue was with the phone. Since the phone is still under warranty, she was going to send me a new one. They do not, however, carry a Galaxy S21 phone with my specifications. She referred me to Samsung for warranty replacement.

I contacted Samsung via chat. I was referred to a UBREAKIFIX. The technician, without performing a thorough examination (he had the phone for less than 10 min), concluded that the issue was with Verizon.

On 2/11/2022. I contacted Verizon a second time. I was referred me to a Verizon service centers to have the SIM card replaced in the hopes that a new SIM might “re-sync” Verizon and the phone. The SIM card was replaced on 2/12/22, however, doing so didn’t fix the issues. The technician completed further testing and determined that the issue is that the internal antenna within the phone. She offered to replace the phone, however upon searching the Verizon system, she confirmed that they do not carry a model with my phone’s specifications. She advised me to contact Samsung for further assistance.

That afternoon, I contacted Samsung again. After explaining the issues and the steps that I had already taken, the representative stated that I needed to mail the phone in for repair. He further stated that it would take about 4-5 days at minimum for the diagnostic process to be completed. I explained that as a business owner, I cannot be without my phone for an extended period. I asked to speak to a supervisor. He put me on hold, got back on the phone, attempted to disguise his voice, pretending to be a supervisor. When I continued to request to speak to someone else, he hung up on me.

In spite of my escalated frustration and in an attempt to come to a viable resolve, I went to another UBREAKIFIX in my area. I explained the issues with my phone. He stated that this is “known issue”. He agreed with the diagnosis of the Verizon technician. He referred me to the Samsung service center in the Houston Galleria Mall since they have onsite Samsung technicians.

I drove about an hour to the Samsung store. After hearing my anguish, and without an appointment, they agreed to service the phone. Upon hearing the issues, they agreed that the issue is likely with the antenna. The person helping stated however, that the motherboard (which houses the antenna) is not stock. In addition, there is no anticipation of the part arriving. As an alternative, they scrubbed the SIM card to see if completing that process would resolve the problem without having to replace the motherboard. The phone maintained mobile connectivity for most of the evening, it eventually, however, weakened again.

On 2/13/22, I reached out to Samsung again to inform them of the additional steps that I have taken as well as the feedback that from the Samsung service center in hopes that my phone would finally get replaced. Despite my explanation of events, the phone representative stated that I needed to mail the phone to a service center, though I had already brought the phone to a Samsung service center. I asked to speak to a supervisor. I waited on hold for almost 2 hours waiting to speak to someone. The representative and I ended the call with the understanding that she would continue to try to escalate my issue.

On 2/17/22, I brought the phone back to the Samsung store. They replaced the subPBA and resolved the issues with the camera. The repair to the subPBA did not resolve the connectivity issues. I returned back to the store on 2/18/22, only to be told that there was really nothing more that they could do because the motherboards are not in stock. The representative said that she would have her manager call me to see if there was anything else that they could do.

I followed up with her on 2/21/22. She said that she spoke with the manager who stated that the part isn’t available. I called Samsung the same day, waited on hold for 30 minutes to be connected to a supervisor. The person on the phone created an escalated ticket and said that I could call area Samsung repair centers (2 locations were UBREAKIFIX stores and the other was the Samsung experience store) to ask that they refer to the escalated ticket and to order the part. I called one of the UBREAKIFIX locations. The representative stated that not only did they not have ability to access the ticket created by Samsung, and that they don’t have the manpower to complete a motherboard repair. I called the Samsung store, but the manager was not in there.

On 2/22/22, I called the Samsung store again; I spoke to one of the managers. He stated that he could see the ticket that was created, however, they have been requesting the part from Samsung since October 2021 and haven’t received any. He alluded to the fact that there likely aren’t any more being built at this time. He agreed to try again to order the part, but did not sound hopeful.

Take Aways:

The policies in place are ridged and singular in scope; there is a lack customer service focus. The technical service process is difficult and cumbersome at best. There does not seem to be any continuity of service which causes unnecessary distress for the consumer. I have been a Samsung product owner for more than 10 years, and I have never felt more unheard and under valued than I do right now. When dealing with a company of this size, I should not have to mail in my phone to have it replaced let alone repaired. If Verizon could have replaced the phone (if it were in stock), the manufacturer should be more than willing and able to do the same thing without requiring the consumer to jump through so many inconveniences.

Had a comm error on mid drawer, feidg is just over 3 years old, after looking online, found cable that goes to control panel through drawer slide had several broken wires, and needed replacement, this is a poor design to only last for 3 years, and would have cost a whole lot more if had to pay a service company to repair, have noticed they fixed this issue by moving control panel inside.

The cost of cable is 75 dollars, and when they stop making them my fridge a boat anchor.

Purchased the dv45k 6500 from nfm med March 2021. The glass door suddenly exploded. Ruining a full load of baby clothes and other items. Called Samsung and right away they acted like they were going to replace the load of laundry and replace the dryer. Turns out they do not honor their warranty for the internal glass shattering they’re calling it cosmetic. I’ve wasted about 16 hours worth of phone calls with their customer service.

I bought a Samsung LED TV from your authorised dealer online last April 2021.

On 20/1/2022, the whole TV screen went blank and cannot turn on. The Samsung authorised technician take along time to arrange and came and check yesterday, upon checking, the whole led display is gone, it is shocking to hear such a brand new TV have such low reliability and short lifespan. The cost to replace the panel is the same as buying a new TV. I am deeply concern with the product quality and reliability.

I am deeply concern what if this happened immediately after my warranty expired. It’s very bad experience I have with my Samsung TV.

I give away my old Japanese 60” LCD TV of 8 years to get this Samsung TV. The old tv of last 8 years has never give me any issues at all.

My TV is down for almost 1 month now and I need to wait for Samsung to response to fix my tv problem.

Hope you can address this issue ASAP.

Regards

Ben

Lim

[protected]

I called on the day the phone was released after spending hours online trying multiple browser engines and multiple devices to purchase this phone with no success. I spoke to someone who told me they were experiencing issues with the site but would let me know when it would be fixed to make the purchase because they could not do it over the phone. I understood and waited for a call back while taking upon myself to keep trying. After hearing nothing the next day, 2/10, I attempted to try again. I made it further in the process but came upon a different issue. So once again I called Samsung waited on hold for an hour until I got someone. They attempted to give me ways to try and rectify the issue which did not work then attempted to place the order for me which also did not work. I was told they would let me know when it was fixed. Again, I took it upon myself to be proactive by trying to check every so often to make a purchase with no success. Today I repeated the same process of trying to make a purchase speaking with someone and getting the same results. They informed me they would contact me when the issue is fixed. Two hours later I received an email stating the issue was fixed so I logged back into my account. Not only was the issue not fixed but part of my order was removed because the device was out of stock now. I called them back again explained everything and they could explain how something was out of stock if the website had issues and they couldn't make purchases. I was placed on a hold to get a better explanation and was then after another 20min sent to a message service to recieve a call back.

I put my food in the oven to bake, went to my neighbors came back and the electronics board blew out. Thank God I was not gone long...it did start a small fire but it put out itself and soot everywhere and the front of the board is blown out and melted.

It happened Tuesday, Feb. 8, 2022, around 12 PM just put my chicken in to cook for dinner...I was only away for an hour and my husband was in the barn...

My house still smells...

Model # NE59J7630SG Small box with 01 inside it

M/C

SR 0CY57DCGB00934R All the numbers have underscores lines.

Date on stove Nov/2015

Also, have to watch when baking the bottom almost burns before the cake or cookies are cooked.

Kathie Cutlip0

dear sir/ madam,

i faced a problem with my mother's mobile model no. j6 when we found one day a yellow triangle, and a message when charging of a "low temperature with a little beep" and refusing to charge. when charging the mobile was unable to charge the battery for more than 79%. i delivered the mobile to samsung wadi el nile point on 1/2/22, maintenance order no.[protected]. they diagnosed that the problem was the mother board. i was not convinced so i refused. a similar problem occurred last year and it was mere software problem. i again delivered the mobile for a second time to samsung abbas el akkad point on 1/17/22 order no. [protected]. this time they diagnosed the problem as the charging socket has to be changed. i agreed this time and waited. they phoned one day claiming that the mother boared was completely damaged and needed to be changed.

again i refused. when receiving the phone this time i found that the socket was not the original one and the charger this time was unable to enter in the first place to charge the phone.

i delivered the phone to another customer service to find out what happened and they discovered that the maintenance in abbas el akkad did the following:

1- burnt the ic

2- burned the charging circuit

3- replaced the original socket with another one which was not the phone's

and delivered the phone a total wreck. still the phone has the same defect of this message of low temperature appearing.

ms. g. kamal

I purchased this cell phone from my service provider in mid January. After waiting 2-3 weeks, I received it and had it for 3 days, before the screen broke. I noticed a solid black bar, across the folding section of the phone. I called my service provider, who informed me this was a common issue and that the manufacturer warranty would cover it. After a couple days, Samsung returned to me that it was physical damage and would not cover the repair.

I had this phone for 3 days and was at home. I also had an otter box for maximum protection. The included screen protection, from Samsung was also on the screen, the entire time.

In the very least, Samsung did not back their claim of highest quality and workmanship. The screen broke with an otter box, screen protector and within a minimalist environment, within 3 days. I have arranged to have the phone returned to my service provider and exchanging it for an apple product. I also will be returning my new galaxy 4 Samsung watch. My family will no longer be purchasing Samsung products in the future, including appliances for our new home, the risk of something not being covered under warranty and the customer service experience, simply does not make it worth the chance.

Bottom line: Appliances - GO TO LOWES, or better yet Best Buy or ANY OTHER STORE THAT CARES ABOUT THE CUSTOMER. (Please read this warning) Once you pay for the order, Home Depot passes the buck to the appliance vender, and it is all on YOU to get the correct delivery date, or any resolution with either a replacement unit or service repair, if the product requires it! You are left all alone to fight the big manufacturer.

I ordered a matching (clothes) washer & dryer on December 18, 2021. (Update 2/22 final resolution: 7 weeks after initial order by cancelling the order and placing it on another vendor (Lowes) that actually stocks the products it sells!)

The first call I received weeks later on the date I was supposed to take delivery, was to advise me of "a broken-down truck" so my delivery was going to be another "10 days."

The woman on the other end said "But, since your delivery is so late already, we will schedule you for next Thursday." (This was on a Friday) She stated all that in a very condescending tone "we are doing you a favor matter" of fact statement tone. (Samsung Customer Service in in the Dominican Republic and apparently a very loose management)

Seven days go by, and we get a call to schedule our delivery, "but the dryer has a ding on the back right corner," oh nice! She went on: "If you will, please take a look at it and if its appearance and operation is OK with you to keep, we will give you a discount."

The next day arrived, and the washer was fine, but the dryer had a huge crunched right FRONT ding and so much so, I don't believe it would even operate or stand anywhere near level on its own four legs. I refused it and told them to bring me another.

Another ten days pass and they bring a new one, it was a dusk delivery but looked just fine and brand new...We hooked it up, performed the test for the dryer that is asked when you first set it up (Per Samsung) and leveled it. My wife turned it on, and the sound was like a half load of clothes with a bunch of belt buckles in the tub. IT WAS EMPTY!

We then took a DETAILED view and lo and behold there were three indentions that were visible if you took a detailed look of the dryers' "lines" and followed them or compared one side to the other.

So, here we go again, I called appliance Home Depot "Customer no-service" and after ten minutes on the phone advising her of the situation, they had placed me into, they passed the buck to Samsung.

The Samsung rep was as helpful as Home Depot. "We can have a service tech call you in the next 48 to 72 hours to schedule a service call.

He wanted to hear the dryer as I told him about the exact sound, so I turned it on to let him listen, after about 10 seconds he asked me to empty the dryer due to all the racket to assist him…I TOLD HIM “IT WAS EMPTY.” So, he says the "service technician will call me in 48 - 72 hours to schedule my visit, they did not want to agree to replace it. He made it sound like a 10-day replacement unit delivery was sketchy at best and it could be much longer. By this time, I am just over the whole thing.

Thats it, at best another new dryer apparently was another ten days wait. It has been one day shy of a full month now, no one from either business thinks my situation warrants any expediency. He ended the call with: "thank you for your business, thank you for calling and I hope you have a nice day!" (A very condescending arrogant tone every call with them, HD was no different!)

2/4/22: Samsung intentionally sent me two (2) bad dryers to unload them on a customer, but due to damage the second one not working, they failed. We took a detailed look, it actually had three distinct crumple areas on the bottom, it had been DROPPED very hard. THE REAR COVER WAS BULGING INTO THE DRUM.

Thankfully there are alternatives, I ordered the same dryer from Lowes on 2/2/22 and it is scheduled to be delivered 2/5

Please read this review, take the warning seriously and HAVE A NICE DAY!

I purchased directly from Samsung, top line washer and dryer. I also paid for their installation. XPO logistics is apparently their installation service. They are absolutely terrible. They show up, throw the stuff in and leave. Don't clean anything up, including the adhesive from shipping tape all over the front of the dryer and washer. They left and didn't even connect the dryer vent, it was venting inside my house. After the second visit they gave up, said it didn't fit. Even after complaining, they still did not remove the adhesive all over the front. I am 64, and even after paying for installation, and listening to XPO say it wouldn't fit, I connected the dryer vent and it works fine. Then when I tried to remove the adhesive it damaged the finish on the dryer door. Samsung advertised a "brushed stainless steel finish". Oh no, its just a painted finish that is not very durable at all. I called Samsung, they said there was nothing they could do. So, bottom line, stay away from anything Samsung. Their "brushed stainless" finish is just cheap paint. XPO Logistics can't even install a dryer, or clean up their mess. Buy LG, Maytag, ANYTHING but Samsung.

I am very frustrated with Samsung's customer support. Had bought a double oven( $4, 000) from Lowes about 8 months before it was installed due to kitchen remodel. A month or so before warranty expired Samsung sent service out to fix, and it was never fixed properly. This is where I stand now same issue and also an error code on oven which oven can't be used. Out of an oven for 4 weeks now. Have spent an exhausted amount of time and hours on the phone without any help. Tech person was coming out to fix my oven but had to cancel due to someone quitting, then booked again and that was canceled and then again. In the attached below explains someone at customer support at Samsung was working with someone on the outside and scammed me out of $175. The Scammer had the Samsung ticket number and said for me to pay $175 ( deductible) and I would get a new stove. Turns out this was fraud and a scam. I contacted Samsung and they were going to look into this. Now Samsung doesn't want to fix my stove and said they would give $792.12 to settle out. I was told I have no other option but this. This is a ridiculous unfair amount you are offering me! I want the Stove fixed, or replace! This $4, 000 stove has only been hooked up for 6 months

My refrigerator has had problems with the ice maker before and this last time the appliance repairman advised that this was a world wide problem with Samsung icemakers

Samsung egypt customer services provide me with broken spare part and now they don't to answer my call and no one is care to see the problem

In September of 2021 I purchased through Home Depot in Albany Oregon a Samsung washer and Dryer. After four months of waiting for delivery the wrong washer/dryer were delivered. Samsung insists they sent the right ones. Even after a copy of the original order was sent to them showing the model numbers as well as pictures of the washer/dryer that was delivered along with photos of the model numbers of them. The original washer/dryer ordered was top of the line and with steam sanitizing features my wife wanted with all the Covid going around. Samsung has tried to sluff off a second-rate model that is a cheaper version of what we ordered and does not have the features we wanted. They have basically called me and the Rep. from Home Depot liars. Even after we provided the proof. I would like for Samsung to come pick up the washer/dryer they delivered and provide me with the washer/dryer I ordered and paid for. If they can't do that, then at least they should offer me an upgrade to what I purchased that has the features I wanted ie; steam sanitizer.

Purchased the Samsung Refrigerator 2 years ago and ever since that day we have had issues with the freezer producing ice cubes. Every 3 - 4 days in order to get ice we have to pull the tray out to unlock the frozen block of ice that forms. We have tried every method to eliminate this issue, but nothing has worked. From reading about this refrigerator, I see there are thousands of people having the exact same problem.
Model code : RF24FSEDBSR/AA
S/N : W65043BH900130P

Per Brandi e-mail with ticket number [protected]
Heidie ticket # [protected]
This is the proof you need for date of purchase And I would like my refund now thank you
ALL PROOF OF PURCHASE HAS BEEN SENT IN I WANT MY REFUND AS PROMISE

I have had the tech to my home on 3 different service on my Samsung refrigerator Aug 26, 2021 Dec 1, 2021 and Jan 7, 2022 my Husband stated he did not bring any parts he looked at the refrigerator and told him to give it 2 weeks and call back. But when he left a hour later my Husband call me and said we still have the same problem we have had when they came out on Aug 26, 2021. At this time I don't think we should have to keep calling about the same problem I want my money back or another refrigerator. ASAP SIGN a very unhappy customer MAZINE Howell Ticket # [protected] can be reach at home [protected] on cell [protected] or work [protected]

I purchased a washer from lowe's on Nov 26, 2021 and on Jan. 7, 2022 we experienced error code 4C. The manual is very good and walked me through a number of troubleshooting steps; none of which helped. I contacted Lowe's d/t newness of purchase and they have a "hands off" policy after 30-days. I was referred to your USA service line and ended up trading texts with about 4-6 individuals over a time frame from approx 1100 to 8:00 PM or about 9 hours. I was routed to a UK number who were very helpful and re-routed me to a USA number at about noon. Across that approx 9 hour timeframe I recounted the problems over and over getting people who deal with only TVs to those who all had me start from scratch. It was the most labor intensive/frustrating experience I can recall. I have an electronic copy of the texts from this experience [11 pages] if you wish them - will not let me attach them.

I have a Samsung dryer that is under warranty. I have consistently been calling Samsung with promises of phone calls back, to arrange for a technician to come out and fix my dryer. I have been calling since mid December and with no reasonable effort being made by Samsung staff to facilitate this. Reference number #[protected]
Under consumer law, Samsung is to ensure repair facilities for the goods are reasonably available for a reasonable period after the goods are supplied.