Samsung
reviews and complaints

dear sir/ madam,

i faced a problem with my mother's mobile model no. j6 when we found one day a yellow triangle, and a message when charging of a "low temperature with a little beep" and refusing to charge. when charging the mobile was unable to charge the battery for more than 79%. i delivered the mobile to samsung wadi el nile point on 1/2/22, maintenance order no.[protected]. they diagnosed that the problem was the mother board. i was not convinced so i refused. a similar problem occurred last year and it was mere software problem. i again delivered the mobile for a second time to samsung abbas el akkad point on 1/17/22 order no. [protected]. this time they diagnosed the problem as the charging socket has to be changed. i agreed this time and waited. they phoned one day claiming that the mother boared was completely damaged and needed to be changed.

again i refused. when receiving the phone this time i found that the socket was not the original one and the charger this time was unable to enter in the first place to charge the phone.

i delivered the phone to another customer service to find out what happened and they discovered that the maintenance in abbas el akkad did the following:

1- burnt the ic

2- burned the charging circuit

3- replaced the original socket with another one which was not the phone's

and delivered the phone a total wreck. still the phone has the same defect of this message of low temperature appearing.

ms. g. kamal

I purchased this cell phone from my service provider in mid January. After waiting 2-3 weeks, I received it and had it for 3 days, before the screen broke. I noticed a solid black bar, across the folding section of the phone. I called my service provider, who informed me this was a common issue and that the manufacturer warranty would cover it. After a couple days, Samsung returned to me that it was physical damage and would not cover the repair.

I had this phone for 3 days and was at home. I also had an otter box for maximum protection. The included screen protection, from Samsung was also on the screen, the entire time.

In the very least, Samsung did not back their claim of highest quality and workmanship. The screen broke with an otter box, screen protector and within a minimalist environment, within 3 days. I have arranged to have the phone returned to my service provider and exchanging it for an apple product. I also will be returning my new galaxy 4 Samsung watch. My family will no longer be purchasing Samsung products in the future, including appliances for our new home, the risk of something not being covered under warranty and the customer service experience, simply does not make it worth the chance.

Bottom line: Appliances - GO TO LOWES, or better yet Best Buy or ANY OTHER STORE THAT CARES ABOUT THE CUSTOMER. (Please read this warning) Once you pay for the order, Home Depot passes the buck to the appliance vender, and it is all on YOU to get the correct delivery date, or any resolution with either a replacement unit or service repair, if the product requires it! You are left all alone to fight the big manufacturer.

I ordered a matching (clothes) washer & dryer on December 18, 2021. (Update 2/22 final resolution: 7 weeks after initial order by cancelling the order and placing it on another vendor (Lowes) that actually stocks the products it sells!)

The first call I received weeks later on the date I was supposed to take delivery, was to advise me of "a broken-down truck" so my delivery was going to be another "10 days."

The woman on the other end said "But, since your delivery is so late already, we will schedule you for next Thursday." (This was on a Friday) She stated all that in a very condescending tone "we are doing you a favor matter" of fact statement tone. (Samsung Customer Service in in the Dominican Republic and apparently a very loose management)

Seven days go by, and we get a call to schedule our delivery, "but the dryer has a ding on the back right corner," oh nice! She went on: "If you will, please take a look at it and if its appearance and operation is OK with you to keep, we will give you a discount."

The next day arrived, and the washer was fine, but the dryer had a huge crunched right FRONT ding and so much so, I don't believe it would even operate or stand anywhere near level on its own four legs. I refused it and told them to bring me another.

Another ten days pass and they bring a new one, it was a dusk delivery but looked just fine and brand new...We hooked it up, performed the test for the dryer that is asked when you first set it up (Per Samsung) and leveled it. My wife turned it on, and the sound was like a half load of clothes with a bunch of belt buckles in the tub. IT WAS EMPTY!

We then took a DETAILED view and lo and behold there were three indentions that were visible if you took a detailed look of the dryers' "lines" and followed them or compared one side to the other.

So, here we go again, I called appliance Home Depot "Customer no-service" and after ten minutes on the phone advising her of the situation, they had placed me into, they passed the buck to Samsung.

The Samsung rep was as helpful as Home Depot. "We can have a service tech call you in the next 48 to 72 hours to schedule a service call.

He wanted to hear the dryer as I told him about the exact sound, so I turned it on to let him listen, after about 10 seconds he asked me to empty the dryer due to all the racket to assist him…I TOLD HIM “IT WAS EMPTY.” So, he says the "service technician will call me in 48 - 72 hours to schedule my visit, they did not want to agree to replace it. He made it sound like a 10-day replacement unit delivery was sketchy at best and it could be much longer. By this time, I am just over the whole thing.

Thats it, at best another new dryer apparently was another ten days wait. It has been one day shy of a full month now, no one from either business thinks my situation warrants any expediency. He ended the call with: "thank you for your business, thank you for calling and I hope you have a nice day!" (A very condescending arrogant tone every call with them, HD was no different!)

2/4/22: Samsung intentionally sent me two (2) bad dryers to unload them on a customer, but due to damage the second one not working, they failed. We took a detailed look, it actually had three distinct crumple areas on the bottom, it had been DROPPED very hard. THE REAR COVER WAS BULGING INTO THE DRUM.

Thankfully there are alternatives, I ordered the same dryer from Lowes on 2/2/22 and it is scheduled to be delivered 2/5

Please read this review, take the warning seriously and HAVE A NICE DAY!

I purchased directly from Samsung, top line washer and dryer. I also paid for their installation. XPO logistics is apparently their installation service. They are absolutely terrible. They show up, throw the stuff in and leave. Don't clean anything up, including the adhesive from shipping tape all over the front of the dryer and washer. They left and didn't even connect the dryer vent, it was venting inside my house. After the second visit they gave up, said it didn't fit. Even after complaining, they still did not remove the adhesive all over the front. I am 64, and even after paying for installation, and listening to XPO say it wouldn't fit, I connected the dryer vent and it works fine. Then when I tried to remove the adhesive it damaged the finish on the dryer door. Samsung advertised a "brushed stainless steel finish". Oh no, its just a painted finish that is not very durable at all. I called Samsung, they said there was nothing they could do. So, bottom line, stay away from anything Samsung. Their "brushed stainless" finish is just cheap paint. XPO Logistics can't even install a dryer, or clean up their mess. Buy LG, Maytag, ANYTHING but Samsung.

I am very frustrated with Samsung's customer support. Had bought a double oven( $4, 000) from Lowes about 8 months before it was installed due to kitchen remodel. A month or so before warranty expired Samsung sent service out to fix, and it was never fixed properly. This is where I stand now same issue and also an error code on oven which oven can't be used. Out of an oven for 4 weeks now. Have spent an exhausted amount of time and hours on the phone without any help. Tech person was coming out to fix my oven but had to cancel due to someone quitting, then booked again and that was canceled and then again. In the attached below explains someone at customer support at Samsung was working with someone on the outside and scammed me out of $175. The Scammer had the Samsung ticket number and said for me to pay $175 ( deductible) and I would get a new stove. Turns out this was fraud and a scam. I contacted Samsung and they were going to look into this. Now Samsung doesn't want to fix my stove and said they would give $792.12 to settle out. I was told I have no other option but this. This is a ridiculous unfair amount you are offering me! I want the Stove fixed, or replace! This $4, 000 stove has only been hooked up for 6 months

My refrigerator has had problems with the ice maker before and this last time the appliance repairman advised that this was a world wide problem with Samsung icemakers

Samsung egypt customer services provide me with broken spare part and now they don't to answer my call and no one is care to see the problem

In September of 2021 I purchased through Home Depot in Albany Oregon a Samsung washer and Dryer. After four months of waiting for delivery the wrong washer/dryer were delivered. Samsung insists they sent the right ones. Even after a copy of the original order was sent to them showing the model numbers as well as pictures of the washer/dryer that was delivered along with photos of the model numbers of them. The original washer/dryer ordered was top of the line and with steam sanitizing features my wife wanted with all the Covid going around. Samsung has tried to sluff off a second-rate model that is a cheaper version of what we ordered and does not have the features we wanted. They have basically called me and the Rep. from Home Depot liars. Even after we provided the proof. I would like for Samsung to come pick up the washer/dryer they delivered and provide me with the washer/dryer I ordered and paid for. If they can't do that, then at least they should offer me an upgrade to what I purchased that has the features I wanted ie; steam sanitizer.

Purchased the Samsung Refrigerator 2 years ago and ever since that day we have had issues with the freezer producing ice cubes. Every 3 - 4 days in order to get ice we have to pull the tray out to unlock the frozen block of ice that forms. We have tried every method to eliminate this issue, but nothing has worked. From reading about this refrigerator, I see there are thousands of people having the exact same problem.
Model code : RF24FSEDBSR/AA
S/N : W65043BH900130P

Per Brandi e-mail with ticket number [protected]
Heidie ticket # [protected]
This is the proof you need for date of purchase And I would like my refund now thank you
ALL PROOF OF PURCHASE HAS BEEN SENT IN I WANT MY REFUND AS PROMISE

I have had the tech to my home on 3 different service on my Samsung refrigerator Aug 26, 2021 Dec 1, 2021 and Jan 7, 2022 my Husband stated he did not bring any parts he looked at the refrigerator and told him to give it 2 weeks and call back. But when he left a hour later my Husband call me and said we still have the same problem we have had when they came out on Aug 26, 2021. At this time I don't think we should have to keep calling about the same problem I want my money back or another refrigerator. ASAP SIGN a very unhappy customer MAZINE Howell Ticket # [protected] can be reach at home [protected] on cell [protected] or work [protected]

I purchased a washer from lowe's on Nov 26, 2021 and on Jan. 7, 2022 we experienced error code 4C. The manual is very good and walked me through a number of troubleshooting steps; none of which helped. I contacted Lowe's d/t newness of purchase and they have a "hands off" policy after 30-days. I was referred to your USA service line and ended up trading texts with about 4-6 individuals over a time frame from approx 1100 to 8:00 PM or about 9 hours. I was routed to a UK number who were very helpful and re-routed me to a USA number at about noon. Across that approx 9 hour timeframe I recounted the problems over and over getting people who deal with only TVs to those who all had me start from scratch. It was the most labor intensive/frustrating experience I can recall. I have an electronic copy of the texts from this experience [11 pages] if you wish them - will not let me attach them.

I have a Samsung dryer that is under warranty. I have consistently been calling Samsung with promises of phone calls back, to arrange for a technician to come out and fix my dryer. I have been calling since mid December and with no reasonable effort being made by Samsung staff to facilitate this. Reference number #[protected]
Under consumer law, Samsung is to ensure repair facilities for the goods are reasonably available for a reasonable period after the goods are supplied.

Got the Z Flip 3 Nov 2nd. By Mid December the screen had a black line and upper screen would not respond. Sent in Dec 20 as still under warranty. Got back Dec 28 and phone would not stay connected to a network. Tried to replace SIM card, didn't work. Sent back to Samsung to fix, they received the 4th. Since receiving I have been told it is being repaired and I will get it back within a few days. These were lies as the person on the phone said no one on chat can tell me that as they only know it is being repaired not how long or what's wrong with it. That individual proceeded to hang up on me as I was not happy about the lies and the fact I paid so much for phone and have now not had a phone that I use for work and to make money since the 20th of December. I have chatted or called every day and get the same run around or lies. When you buy something that is broken you can take it back and return it or get a refund and yet I am expected to wait for a defective product to be fixed. Only after I purchased this phone did all the problems with the phone start coming out and I hear about them. I would not expect to be lied to and hung up on when contacting customer service reps when it is not my fault the phone is broken or malfunctioning. Evidently the repair techs check the phone that it is working before sending back which obviously did not happen since it did not work once I got it back from the first repair. The repair techs broke the phone even more when trying to fix the screen the first time which not only costs be problems with doing my job but having to purchase a SIM card for no reason.

Dear Sir,

I purchased a new mobile phone from a corporate shopping website (Samsung M31s from Employee Purchase Program). Since the day I purchased it, I have been facing a lot of problems. I contacted the authorized Samsung service center multiple times, Initially they detected a motherboard problem and they replaced it. On the second visit they found the display and charging port faulty and replaced.

Again today I am facing a lot of network and voice disturbance issues, Mobile is unable to connect to WIFI network, Automatically Mobile network goes down like in airplane mode (intermittent network issue). I have tried with all workarounds suggested by customer support executives but in vain. Iam completely dissatisfied with this mobile set, inspite of spending a huge amount I have received manufacturing defective items. I was given an ADLD plan and also it is under full warranty.

IMEI/Serial No. : [protected]
ORDER DATE : 28/04/2021
ORDER NUMBER: [protected]
Registered Mobile Number: [protected]
Registered email id: [protected]@gmail.com
Corporate email: Sameer. [protected]@cognizant.com

Hence, I request the authority to replace my current mobile phone or allow me to purchase a new model in exchange.

Thank you in advance.

Regards,
Sameer Ahmed
[protected]

Last November I purchased a 75" Q60t television direct from Samsung. Included with the purchase was a 3 year samsung care+ extended warranty. A couple weeks ago my tv quit working and this is when my ordeal began. The manufactures warranty had expired the end of August. No problem, I've got an extended warranty. I called the phone number for care+ and told the person my problem. They sent a ticket to the local repair business. I then get a call from the repair person letting me know that the ticket was for the manufacture warranty that was expired and he needed extended warranty claim information. I called the care+ number again and learned through the course of probably 20 phone calls and hours spent talking that no one that I talked to had any idea how to handle an extended warranty claim. The last person I talked to said the the Samsung Care+ warranty was not from Samsung but was through Asuiron. Ok. I saw that the warranty was carried by Asuiron so how do I get in touch with them. He had no idea. No phone number of nothing. I was pretty well left that Samsung had absolutely no part in the warranty and filing a claim and that I would have to figure out on my own how to deal with Asuiron. I am totally lost as to what to do from here. Is this included warranty worthless, a fraud? I have all my paperwork and the place I called has record of the warranty, but no clue how to go about using it Has anyone else had this issue or can anyone tell me some other avenue I might take to deal with Samsung?

I have called Samsung and contacted Lowes to resolve the following issue to no avail. Samsung office is telling me that I must give Lowes a RA number. I spoke with Bobby Igram assistant store manager at Lowes on Commonwealth Blvd in Tallahassee on Sat. Ingram informed me that Samsung must FAX the RA number to the store. Samsung agents are refusing to fax the number over to the store. Without the RA number I am unable to exchange my refigerator. The ice maker and the water dispenser is no longer working. Samsung has a difficult time training repairmen to work on my refrigerator model, so the company gave me the option to get a refund for another refrigerator. I am having a difficult time getting through to the case management department. My service order number is [protected]. Lowes FAX number is [protected]. The store number is [protected]. Mr Ingram was no help and showed no concern. The Samsung Company number is [protected]. Samsung gave the following RA number [protected], and the second RA number is [protected]. Mr. Bobby Ingram assistant store manager refuses to acknowledge the RA number he wants Samsung to fax it to him and Samsung is refusing to fax the number to Lowes. My name is Carla Hayward and I live at 1837 Mckelvey Street Quincy, Florida. My phone is [protected].

I purchased a 72 inch Smart Samsung TV from Costco in June 2020. We purchased the extended 5 year warranty at time of purchase. Last week we noticed a small black line across the picture about half way down. My wife contacted Samsung support the next day and did a help ticket. two days later I went to turn on the TV and it almost immediately turned back off. Then it started to turn on with no picture (back light on) and sound for about 3 seconds then turn off. It would stay off for about 10 seconds then turn back on and go back through this cycle. The only way I can get it to stop was to unplug it. I called the Samsung help desk (1-800-SAMSUNG) and attempted to trouble shoot my TV problem with the tech. At that time I forwarded a SMS Text of a video of the problem to the tech to verify this issues. I was told that my address is outside of their service area and that I would need to work with Samsung directly for resolution of my issues. I was told I would be contacted within 24 to 48 business hours. On that next Tuesday (12/28/2021) I was called back by a samsung Tech and spent an hour on the phone trying to get this resolved. In that conversation I talked to 4 different techs who continued to transfer me to other techs within their organization. I am yet to talk to a direct Samsung tech and everyone I have called or been called by tell me they are third party providers. I could not be helped at this time and they did another help ticket and said I would be contacted in 24-48 business hours. I was then called on Wednesday afternoon (12/29/2021) by another third party tech who asked me to text a picture of the TV to verify the problem. I was away from home and didn't have a picture of the TV on my phone, so was told to call back. This afternoon I took a picture of the TV and called back. Again I was told I needed to talk to Samsung directly and that they would contact me in 24 to 48 hours. I got upset with the Tech who tried to transfer me but was cut-off in the process.

I'm very frustrated with this process and have now been out of a TV for a week with a big zero for progress on getting the warranty issues figured out. I have spent 4+ hours on the phone with (third party) Samsung techs who all keep telling me the same thing, but have not done anything to help me with my TV issues. I'm very frustrated with this process and would just like to get my TV taken care of. I paid additional for the warranty but at this point am not sure it has been worth the time and effort I have put into it. I am very disappointed in the Samsung support. The TV is in excellent condition and the problem is obviously a product issue.

I just want to say people don't do same mistake as I did purchase your Samsung refrigerator from Home Depot you wait for it forever. Samsung already move my delivery date twice and keep telling me that it's in back order and they keep selling refrigerators every day and tell people they're backordered that's a sham I would rather go with GE or something else were actually the Unit is available my mistake don't do what I did.

The left front inside of the washer has flaked enamel and a huge rust area has developed there. The rust area has grown so large that flakes of rust from this area are now breaking off into the wash and permanently staining my clothes.
As I have looked for this method of contacting the company, I have also just read that the washer is in the recall for those exploding during the rinse cycle.

I purchased a Samsung bottom freezer, double door refrigerator 6 years ago for Lowes in Newberry SC. We have had to have repairs EVERY year because I broke. In Oct 2021 it went down again. Today is December 22 and all the refrigerated food is frozen. Of course, there is no more warranty, and no one will work on it because it is a Samsung and they are known to be garbage. So here I am, Christmas time and no working appliance.
You are a Korean based company, yet are manufacturing in America. You need to make things right for those who trusted you.