Samsung review: Wireless vacuum cleaner

Dear All,

I would like to submit a complaint regarding a horrible experience i had here in Egypt to buy a Samsung Product which made me now think twice and searching for other brands who offered a better experience!

Sorry to say that Samsung Egypt has successfuly turned me from a loyal customer ,almost 90% of my house elecrtonics are samsung... to doubt the whole brand!

It started when i wanted to buy a wirless vaccum cleaner (Jet 60 Model: VS15A6031R4). I went to their website but i couldnt find the product so i reached out to Samaung of Facebook who kep sending me automated messages on visitng the website or retail stores!

Went back again to the website and contacted someone from the chat team and they told me its not availble online and i need to check the stores.

Today I went to Mall of Arabia mall store and surprisingly its not even on their system so i went to another store near by in The Gate Mall and as expected its not there!

I asked how can i know where it is instead of going here and there as mu time is limited and all what they offered was they said you need to contact each store separately !

Am i supposed to cross the glob to buy your products isnt there anyone who can give me an answer on where to find the device and buy it?

At the store i called the customer care and Marwan (The CC rep.) has shown me the worst customer experience ever, with zero empathy.. zero professionalism and i when asked to talk to a supervisor he refused to pass the call... All what he did was make me more angry and frustrated that i couldnt even continue the call!

The question is... is it my fault to even think of buying a samsung product? None of the whole stream of samsung support went a tiny extra mile with me despite im a closed deal!

I am now searching for similar product in other brands as none of the samsung staff were able to help.