Samsung

I sent my S21ultra in over a month ago for repair. I keep being told it is 5-7 days out. Yesterday I called the customer care line multiple times and was on hold for over 1 1/2 hours just to be told the repair center was closed for the day and I would need to call back today. The Care Service Center has been the worst department I have ever dealt with. I have called them muliple times over the last month and they can't provide any info on my phone. I sent my phone in initially in the beginning of June. It was returned to me unrepaired. It's ridiculous that they have had my phone for over a month, and I can't get an update.

service ticket # [protected]

I have a Samsung Washing machine that is 5 yrs. old, recently the control panel stopped working, Samsung gave me a one-time curtesy warranty for parts and labor through the company that they work with. I was very happy with this, until the Phillips repair told me that the control panel was back ordered then i received another call from them telling me that the part is no longer being made. Advised to contact Samsung to see what options were available, I called, spoke with several people, spent a long time on hold, asked to speak with a supervisor, advised that they would call me back, after 3 business days still no call back, i had to call again, on hold once again. As i was speaking with a supervisor the call was dropped. I would have thought that the supervisor would have called me back, but she did not. Once again, I called back on hold again, finally spoke with another supervisor who told me that this part was currently on a delayed status and was unable to give me any time frame as to when it would be available. He would not contact their office for me and kept repeating the same thing. I asked if he could please work with me to resolve this issue and again just kept repeating that the item is delayed. I have a washing machine that is no use to me because I cannot find this part. I understand that it is out of warranty but per supervisor the normal lifespan is 7 to 10 years, mine is 5 yrs. old. I would gladly replace the control panel, BUT it is not available. So now i have the hardship put on me to either buy a new washer or continue to go to the laundry mat. I feel that the right thing for Samsung to do is to work with me to either exchange my washer or help with the cost of a new one. I have no control over the production of the parts, and it does not make sense as to why the parts are no longer being made, they are not delayed as I was informed, they are no longer available. This is ridiculous, Samsung needs to stand behind their products and make things right for those who CHOOSE to purchase their products. As I have read many reviews from others this seems to be a typical problem. Does the company really not care about their customers and keeping them. If no one is willing to seriously work with me, I will no longer be a customer and I will not recommend any Samsung products to anyone. I will only but products that are made in the USA, which is what i should have done in the first place. Very disappointed.

Samsung Android Operating system no longer allows us to remove apps that we download. This is predatory capitalism. We deserve the right to remove apps we no longer want on our phone.

It also seems that the programming won't allow us to save or share voice-mail without a 3rd party app. The share button rings a notice to change permissions in settings I have allowed all permissions s and still can't share my vm. Every security update makes the phone run worse. This is unacceptable.

It has been months for me dealing with Samsung trying to resolve the issue.

The refrigerator I bought is defective and not working properly. Instead of admitting that and exchanging as any other company and product would, Samsung is trying to delay by all possible and impossible means till the warranty expires.

They outright deny the exchange and supposedly attempt to fix the new defective unit.

Their specialists were not able to fix, yet the company still refuses to exchange the refrigerator.

I purchased a tablet from you using your financing promotion. I mailed three times the minimum payment 6 days before the due date. My next statement came and there was a late charge. They say it arrived 1 day late. They would not work with us at all and we were told there was no grace period. We paid it off in full and will never do business with you again.

Whenever I watch tv channels like Tubi discovery+ along those lines when I switch over to the cable it doesn’t work. It’s looking for the source. I’ve tried numerous hdmi cables but it continues to happen. What is the problem?

My name is Terry my email address is [protected]@yahoo.com

Are any of the tv’s made in US?

Well regardless of how long the list is if you stand by your electronics you shoul READ every complaint u get.

It says my account has been locked reset your password to continue using your account whatever so I do and it says sign into your account and then it says my account's been locked research password so I do and it says sign that your account and I try and it says my account's been locked please change your password and I do and it says sign into your account and I try this is your account's locked please reset your password I've done this 12,000 times

Purchased a Qn85QN90AAFXZA on June 23rd 2022 and was delivered June 25th 2022. July 19th had a tech. company come out to wall mount my tv. Everything looked good until the tv was push back in place. (wall mount) than a multi color of lines ran up the center of tv. Samsung determined it was not a warranted situation do to the fact a hair line crack existed which unless a trained technician would even see. Don't know if the issue happened in transport from Samsung to the retailor or from the retailor to me. I do know that when the tech company installed on wall mount there was nothing done to cause a crack.

Purchased from Lowes in Hibbing MN. I loved my fridge until I had to start defrosting my icemaker once a week lately. This is so frustrating and time consuming. I just read it was a factory defect and there is a new icemaker that self defrosts so obviously this has been an issue with others. I was speaking with a friend and she knows 2 others with the same fridge and the same problem. Why have I not been contacted? I am now considering joining the class action lawsuit to get this resolved.

i puchased this phone from best buy 3/23/22 for $731.98 about 3 weeks after having the phone it started giving me water detected in the charge port .. id un plug an re plug an the notifaction would go away as time has went on its starting to do it more an more im so disappointed an best buy wont refund me beacuse its been longer than 15 days . i am facing financial hardship this isnt right.. my phone currently wont hold a charge

Refrigerator is not functioning since 3 weeks ago and am contacting customer service since then and no response plus lies about contacting me and my phone was busy which is not true.

Noting that am still in warranty period.

Thanks

My invoice number is 0340112.

My seriel number on this product is OBBS43AR700523P

I purchased a New refrigerator on 12/15/21. It was delivered on 12/23/21. My refrigerator stopped working on7/16/22. I have made numerous calls to try and get service out to evaluate and fix this. I was told some one would come out on 7/21/22 and they canceled the appointment that morning. I called back to Samsung and they assigned Mardey's to come and evaluate the problem. I was told it was a compressor and to call Samsung to report back to them. I was notified by text some one was coming out on 7/25 again by text and cancelled again by text. I called again to Samsung and was told I would have another person come to repair the refrigerator. Again I was notified by text the appointment was canceled. Today on 7/29 I had Masco Appliance repair come out and was told it is a compressor and to call Samsung so the could send the part. I lost several hundred dollars of food because of this problem and I have had to eat out or shop on a daily basis since the July 16, 2022. I bought an extended Warrenty on this product and several other products I purchased.

I have a gas range model number NX58H5600SS/AA gas range (bought July 27, 2019). I am on repair number five. The first repair was in November 2020, four months after the warranty ended. The next repairs were March 2021, June 9, 2021, April 14, 2022, and called my home warranty for the fifth service today. The problem is the same each time, the oven will not reach the correct temperature then eventually will not heat at all. The time to preheat seems to always be in excess and I had to buy diffusers for all burners to assist with regulating too high temperatures. The repairs required to correct the problem included replacing the control board (replaced four times) and igniter (replaced one time). Thankfully I purchase a home warranty: however, I still pay $100.00 per repair and an annual fee for the service. I have never had a stove that I had to repair. Usually, they wear out and need replacing or maybe a burner or part goes bad but the same problem each time seems like this stove has a manufacturing problem.

I have been a loyal Samsung customer for over 15 years. I am done. I called support with a problem on my 9-month-old Z-Flip3, where it would shut down cold whenever I closed it. I was told to bring it to a repair center which I did. The Service center told me it could not be fixed and I would need to send it back to Samsung for a warranty replacement. Which I did. I got an email Saturday saying they fixed it by replacing the LCD. Something the service center should .have been able to do themselves. Further, my repaired phone wasn't shipped Saturday for Monday delivery as promised. It wasn't shipped until today for delivery tomorrow. I am done with Samsung. I have now been without a phone for 6 days. I cannot work this way and shouldn't have to for a phone I spent over 1k for. Service Ticket Number: [protected]

I purchased a Samsung Dryer from Sears new and warrantied on July 5, 2022. When it was installed, it was immediately clear that the door swing was wrong. I would recommend that Samsung change the purchase instructions to identify hinge location instead of door swing.

Instruction on changing swing were simple. 3 screws came out easily. One screw is completely frozen. Service provider said it was structural and not repairable. Screw is completely frozen. Dryer is new. This is a serious defect for convenience of use.

I ordered appliance for my home that is under construction. The order was place with my credit card. The order picked up the correct street address but picked up the city of my credit card. I called and spent 5 hours of waiting to be given an answer that I would just have to wait and till the order is returned by the shipper and cancel the order and get a refund and order again. I am moving into our new home with no appliances, This company doesn't care about customers at all. Last thing I was told is a supervisor would call in 4 hours.

I purchased a Samsung refrigerator in 2020 from Home Depot. The main board in the refrigerator stopped working in 2022. It took Samsung three weeks to send a service repairman to replace the main board. I talked to customer service to provide a reimbursement list for the food I lost in my freezer. They had me submit my list only to reject it. The claim was rejected without any follow-up from Samsung. I called after three weeks to follow up with them about when I would get my reimbursement. That's when I found out it was rejected. This is so unfair to customers who purchase your product that failed at no blame to the customer. I had no place to store food for three weeks. I had to eat out. I lost my food in my freezer because your main board in the refrigerator failed. Is this fair?

Absolutely not!

Ref # [protected]

I bought a tablet A7 for my son and it stopped charging in May so it was still under warranty . They emailed me it wasn't fixable and I would get a refund finally weeks later I get a coupon to buy their products on their site for double. I was told I'd Get a refund. So I called and they said they would cancel it and I'd get an email on how to get my refund. Nope never did. Now it's July and still nothing! My son as been without a tablet for 3 months and no one will help me. I've tried calling and calling and they keep transferring me to different departments! I paid 250$ for this tablet now what do I do? They won't even return the old tablet.

Fruit and vegetable top shelf shattered on its own As I was grabbing a half gallon of milk. Was a loud pop. Purchased it at Conns with added service protection plan. Neither conns or Samsung want to replace their faulty parts. Have never experienced something like this ever with any refrigerators untill now. There should be a recall on this. Now I have to purchase a replacement. Over 2000 dollar refrigerator should not have this issue . Fix this Samsung

new tv 4 days old wont turn on scheduled service cancelled appt 12 times,, yes 12 times over 6 weeks

thin Q screen has lines no pic support is a run around store was Best BUy they were insulting suggested we broke it

$800 out the window without so much as a possible solution

have all samsung kitchen will stay clear of the co from now on also chat people are trained to say im so sorry, WTH, is that for when yoiu need help and an action plan