Menu
Register
Write a review File a complaint
CB Mobile Phones Samsung Samsung tv offered 5 year warranty reduced to 1 year after purchase
Samsung

Samsung review: Samsung tv offered 5 year warranty reduced to 1 year after purchase

D
Author of the review
7:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 31/1/2024 I bought a TV from the Samsung UK website. It had a retail price of £999 with 10% discount, 5 year warranty and 6 months free Disney+. I also traded in my old TV for a further £100 discount.

My Samsung account shows the TV as registered, a requirement for the extended warranty, but with a warranty of 1 year. I went through the registration process again using a different link to begin a 'claim' process for the 5 year warranty which I believed to be part of the original deal. Within a few days I received an email to say the 'claim' had been rejected:

"Serial Number already used in another Samsung promotion/ non-cumulative offers"

During a subsequent phone call to Samsung I was advised that the mysterious promotion which had negated the 5 year warranty was the 10% discount. This was calculated automatically during checkout so Samsung might as well have offered a lifetime warranty if its system was programmed to cancel it.

The woman I spoke with eventually saw the logic in this and told me that she had upgraded the warranty manually but it was subject to confirmation by the claims process. In less than an hour I received a second email rejecting my claim for the same unspecific reason.

The TV performs very well and I'm pleased with it but I wouldn't have dreamed of buying it without the 5 year warranty. Maybe it'll last forever and never need attention but I want the deal I signed up for. There's nothing on the TV's webpage to suggest that the 5 year warranty is in any conditional on any other factor.

Samsung changed the price for the same model to £1099 with £150 cashback a couple of days after I bought mine but the other details are pretty much as they were when I bought mine:

https://www.samsung.com/uk/tvs/qled-tv/qn85c-55-inch-neo-qled-4k-smart-tv-qe55qn85catxxu/

Desired outcome: Give me the 5 year warranty which I believe anyone looking at this TV's description on the Samsung website would expect.

Confidential Information Hidden: This section contains confidential information visible to verified Samsung representatives only. If you are affiliated with Samsung, please claim your business to access these details.

View 0 more photos

More Samsung reviews & complaints

Samsung - customer service 123
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Samsung - employees harassment from siso md. 277
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Samsung - replacement
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
0 comments
Add a comment
  1. Samsung Contacts

  2. Samsung phone numbers
    +1 (800) 726-7864
    +1 (800) 726-7864
    Click up if you have successfully reached Samsung by calling +1 (800) 726-7864 phone number 0 0 users reported that they have successfully reached Samsung by calling +1 (800) 726-7864 phone number Click down if you have unsuccessfully reached Samsung by calling +1 (800) 726-7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +1 (800) 726-7864 phone number
    USA and Canada
    8800 555 5555
    8800 555 5555
    Click up if you have successfully reached Samsung by calling 8800 555 5555 phone number 2 2 users reported that they have successfully reached Samsung by calling 8800 555 5555 phone number Click down if you have unsuccessfully reached Samsung by calling 8800 555 5555 phone number 1 1 users reported that they have UNsuccessfully reached Samsung by calling 8800 555 5555 phone number
    33%
    Confidence score
    Russia
    444 7711
    444 7711
    Click up if you have successfully reached Samsung by calling 444 7711 phone number 1 1 users reported that they have successfully reached Samsung by calling 444 7711 phone number Click down if you have unsuccessfully reached Samsung by calling 444 7711 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling 444 7711 phone number
    100%
    Confidence score
    Turkey
    1800 407 267 864
    1800 407 267 864
    Click up if you have successfully reached Samsung by calling 1800 407 267 864 phone number 8 8 users reported that they have successfully reached Samsung by calling 1800 407 267 864 phone number Click down if you have unsuccessfully reached Samsung by calling 1800 407 267 864 phone number 6 6 users reported that they have UNsuccessfully reached Samsung by calling 1800 407 267 864 phone number
    14%
    Confidence score
    India
    1800 228 899
    1800 228 899
    Click up if you have successfully reached Samsung by calling 1800 228 899 phone number 2 2 users reported that they have successfully reached Samsung by calling 1800 228 899 phone number Click down if you have unsuccessfully reached Samsung by calling 1800 228 899 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling 1800 228 899 phone number
    100%
    Confidence score
    Malaysia
    1800 588 855
    1800 588 855
    Click up if you have successfully reached Samsung by calling 1800 588 855 phone number 0 0 users reported that they have successfully reached Samsung by calling 1800 588 855 phone number Click down if you have unsuccessfully reached Samsung by calling 1800 588 855 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling 1800 588 855 phone number
    Vietnam
    +1 (800) 726-7864
    +1 (800) 726-7864
    Click up if you have successfully reached Samsung by calling +1 (800) 726-7864 phone number 0 0 users reported that they have successfully reached Samsung by calling +1 (800) 726-7864 phone number Click down if you have unsuccessfully reached Samsung by calling +1 (800) 726-7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +1 (800) 726-7864 phone number
    Mexico
    +82 222 550 114
    +82 222 550 114
    Click up if you have successfully reached Samsung by calling +82 222 550 114 phone number 8 8 users reported that they have successfully reached Samsung by calling +82 222 550 114 phone number Click down if you have unsuccessfully reached Samsung by calling +82 222 550 114 phone number 4 4 users reported that they have UNsuccessfully reached Samsung by calling +82 222 550 114 phone number
    33%
    Confidence score
    South Korea
    +44 330 726 7864
    +44 330 726 7864
    Click up if you have successfully reached Samsung by calling +44 330 726 7864 phone number 2 2 users reported that they have successfully reached Samsung by calling +44 330 726 7864 phone number Click down if you have unsuccessfully reached Samsung by calling +44 330 726 7864 phone number 1 1 users reported that they have UNsuccessfully reached Samsung by calling +44 330 726 7864 phone number
    33%
    Confidence score
    United Kingdom
    +353 818 717 100
    +353 818 717 100
    Click up if you have successfully reached Samsung by calling +353 818 717 100 phone number 0 0 users reported that they have successfully reached Samsung by calling +353 818 717 100 phone number Click down if you have unsuccessfully reached Samsung by calling +353 818 717 100 phone number 1 1 users reported that they have UNsuccessfully reached Samsung by calling +353 818 717 100 phone number
    Ireland
    +61 130 042 5299
    +61 130 042 5299
    Click up if you have successfully reached Samsung by calling +61 130 042 5299 phone number 0 0 users reported that they have successfully reached Samsung by calling +61 130 042 5299 phone number Click down if you have unsuccessfully reached Samsung by calling +61 130 042 5299 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +61 130 042 5299 phone number
    Australia
    +64 800 672 6786
    +64 800 672 6786
    Click up if you have successfully reached Samsung by calling +64 800 672 6786 phone number 0 0 users reported that they have successfully reached Samsung by calling +64 800 672 6786 phone number Click down if you have unsuccessfully reached Samsung by calling +64 800 672 6786 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +64 800 672 6786 phone number
    New Zealand
    +42 800 726 7864
    +42 800 726 7864
    Click up if you have successfully reached Samsung by calling +42 800 726 7864 phone number 0 0 users reported that they have successfully reached Samsung by calling +42 800 726 7864 phone number Click down if you have unsuccessfully reached Samsung by calling +42 800 726 7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +42 800 726 7864 phone number
    Austria
    +32 22 012 418
    +32 22 012 418
    Click up if you have successfully reached Samsung by calling +32 22 012 418 phone number 0 0 users reported that they have successfully reached Samsung by calling +32 22 012 418 phone number Click down if you have unsuccessfully reached Samsung by calling +32 22 012 418 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +32 22 012 418 phone number
    Belgium
    +45 70 701 970
    +45 70 701 970
    Click up if you have successfully reached Samsung by calling +45 70 701 970 phone number 0 0 users reported that they have successfully reached Samsung by calling +45 70 701 970 phone number Click down if you have unsuccessfully reached Samsung by calling +45 70 701 970 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +45 70 701 970 phone number
    Denmark
    +33805 504 504
    +33805 504 504
    Click up if you have successfully reached Samsung by calling +33805 504 504 phone number 0 0 users reported that they have successfully reached Samsung by calling +33805 504 504 phone number Click down if you have unsuccessfully reached Samsung by calling +33805 504 504 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +33805 504 504 phone number
    France
    +49 619 6775 5566
    +49 619 6775 5566
    Click up if you have successfully reached Samsung by calling +49 619 6775 5566 phone number 0 0 users reported that they have successfully reached Samsung by calling +49 619 6775 5566 phone number Click down if you have unsuccessfully reached Samsung by calling +49 619 6775 5566 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +49 619 6775 5566 phone number
    Germany
    +39 800 726 7864
    +39 800 726 7864
    Click up if you have successfully reached Samsung by calling +39 800 726 7864 phone number 0 0 users reported that they have successfully reached Samsung by calling +39 800 726 7864 phone number Click down if you have unsuccessfully reached Samsung by calling +39 800 726 7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +39 800 726 7864 phone number
    Italy
    +31 889 090 100
    +31 889 090 100
    Click up if you have successfully reached Samsung by calling +31 889 090 100 phone number 0 0 users reported that they have successfully reached Samsung by calling +31 889 090 100 phone number Click down if you have unsuccessfully reached Samsung by calling +31 889 090 100 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +31 889 090 100 phone number
    Netherlands
    +47 21 629 099
    +47 21 629 099
    Click up if you have successfully reached Samsung by calling +47 21 629 099 phone number 0 0 users reported that they have successfully reached Samsung by calling +47 21 629 099 phone number Click down if you have unsuccessfully reached Samsung by calling +47 21 629 099 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +47 21 629 099 phone number
    Norway
    +351 808 207 267
    +351 808 207 267
    Click up if you have successfully reached Samsung by calling +351 808 207 267 phone number 0 0 users reported that they have successfully reached Samsung by calling +351 808 207 267 phone number Click down if you have unsuccessfully reached Samsung by calling +351 808 207 267 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +351 808 207 267 phone number
    Portugal
    +34 902 172 678
    +34 902 172 678
    Click up if you have successfully reached Samsung by calling +34 902 172 678 phone number 0 0 users reported that they have successfully reached Samsung by calling +34 902 172 678 phone number Click down if you have unsuccessfully reached Samsung by calling +34 902 172 678 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +34 902 172 678 phone number
    Spain
    +46 771 726 786
    +46 771 726 786
    Click up if you have successfully reached Samsung by calling +46 771 726 786 phone number 0 0 users reported that they have successfully reached Samsung by calling +46 771 726 786 phone number Click down if you have unsuccessfully reached Samsung by calling +46 771 726 786 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +46 771 726 786 phone number
    Sweden
    +41 800 726 7864
    +41 800 726 7864
    Click up if you have successfully reached Samsung by calling +41 800 726 7864 phone number 0 0 users reported that they have successfully reached Samsung by calling +41 800 726 7864 phone number Click down if you have unsuccessfully reached Samsung by calling +41 800 726 7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +41 800 726 7864 phone number
    Switzerland
    +86 400 810 5858
    +86 400 810 5858
    Click up if you have successfully reached Samsung by calling +86 400 810 5858 phone number 0 0 users reported that they have successfully reached Samsung by calling +86 400 810 5858 phone number Click down if you have unsuccessfully reached Samsung by calling +86 400 810 5858 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +86 400 810 5858 phone number
    China
    +852 36 984 698
    +852 36 984 698
    Click up if you have successfully reached Samsung by calling +852 36 984 698 phone number 0 0 users reported that they have successfully reached Samsung by calling +852 36 984 698 phone number Click down if you have unsuccessfully reached Samsung by calling +852 36 984 698 phone number 1 1 users reported that they have UNsuccessfully reached Samsung by calling +852 36 984 698 phone number
    Hong Kong
    +81 363 332 000
    +81 363 332 000
    Click up if you have successfully reached Samsung by calling +81 363 332 000 phone number 0 0 users reported that they have successfully reached Samsung by calling +81 363 332 000 phone number Click down if you have unsuccessfully reached Samsung by calling +81 363 332 000 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +81 363 332 000 phone number
    Japan
    +63 24 222 111
    +63 24 222 111
    Click up if you have successfully reached Samsung by calling +63 24 222 111 phone number 0 0 users reported that they have successfully reached Samsung by calling +63 24 222 111 phone number Click down if you have unsuccessfully reached Samsung by calling +63 24 222 111 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +63 24 222 111 phone number
    Philippines
    +65 69 161 261
    +65 69 161 261
    Click up if you have successfully reached Samsung by calling +65 69 161 261 phone number 0 0 users reported that they have successfully reached Samsung by calling +65 69 161 261 phone number Click down if you have unsuccessfully reached Samsung by calling +65 69 161 261 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +65 69 161 261 phone number
    Singapore
    +27 860 726 7864
    +27 860 726 7864
    Click up if you have successfully reached Samsung by calling +27 860 726 7864 phone number 0 0 users reported that they have successfully reached Samsung by calling +27 860 726 7864 phone number Click down if you have unsuccessfully reached Samsung by calling +27 860 726 7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +27 860 726 7864 phone number
    South Africa
    +94 115 900 000
    +94 115 900 000
    Click up if you have successfully reached Samsung by calling +94 115 900 000 phone number 2 2 users reported that they have successfully reached Samsung by calling +94 115 900 000 phone number Click down if you have unsuccessfully reached Samsung by calling +94 115 900 000 phone number 6 6 users reported that they have UNsuccessfully reached Samsung by calling +94 115 900 000 phone number
    Sri Lanka
    +66 26 893 232
    +66 26 893 232
    Click up if you have successfully reached Samsung by calling +66 26 893 232 phone number 1 1 users reported that they have successfully reached Samsung by calling +66 26 893 232 phone number Click down if you have unsuccessfully reached Samsung by calling +66 26 893 232 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +66 26 893 232 phone number
    100%
    Confidence score
    Thailand
    +971 800 726 7864
    +971 800 726 7864
    Click up if you have successfully reached Samsung by calling +971 800 726 7864 phone number 3 3 users reported that they have successfully reached Samsung by calling +971 800 726 7864 phone number Click down if you have unsuccessfully reached Samsung by calling +971 800 726 7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +971 800 726 7864 phone number
    100%
    Confidence score
    UAE
    +54 800 555 7267
    +54 800 555 7267
    Click up if you have successfully reached Samsung by calling +54 800 555 7267 phone number 0 0 users reported that they have successfully reached Samsung by calling +54 800 555 7267 phone number Click down if you have unsuccessfully reached Samsung by calling +54 800 555 7267 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +54 800 555 7267 phone number
    Argentina
    +55 800 124 421
    +55 800 124 421
    Click up if you have successfully reached Samsung by calling +55 800 124 421 phone number 0 0 users reported that they have successfully reached Samsung by calling +55 800 124 421 phone number Click down if you have unsuccessfully reached Samsung by calling +55 800 124 421 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +55 800 124 421 phone number
    Brazil
    More phone numbers
  3. Samsung emails
  4. Samsung address
    129, Samsung-ro, Yeongtong-gu, Suwon-si, Gyeonggi-do, Korea (South)
  5. Samsung social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Samsung Category
Samsung is ranked 1 among 410 companies in the Mobile Phones category
Trending companies