Samsung review: Disappointing pre-order experience with samsung middle east – lack of transparency and poor customer service

I submitted a pre-order request for the Samsung Galaxy S25 Ultra (1TB version) under the official campaign announced by Samsung Middle East. Based on an official confirmation from a customer service representative that the device was available, I went through the trouble of issuing a dedicated bank card and funding it specifically for the order. This process required time, effort, and trust in the company. However, I was shocked to find that my pre-order was canceled without any prior notification or alert. To make matters worse, the customer service responses I received were repetitive, unprofessional, and devoid of any practical solutions. They simply pointed to the campaign’s end date of February 12, despite the fact that I fulfilled all requirements within the designated time. I reached out multiple times and even escalated the issue to Samsung’s headquarters, but the responses remained cold and generic, which reflects a complete disregard for customer trust. Such conduct is unacceptable from a brand of Samsung’s caliber. I am sharing this experience to warn others about dealing with Samsung Middle East and to demand accountability from those who compromise the brand’s reputation and dismiss consumer trust. If the issue is not resolved urgently, I will be forced to escalate the matter through media and legal avenues.
Faris ghanim
Iraq-Baghdad
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