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WHERE the nightmare started, purchased Samsung fridge in Nov 23, it leaked, then would not get cold a month later. Called Samsung, they said Cone appliance couldn't come for 2 weeks, MY mother is 90 years old takes medicine, and had knee surgery, I asked samsung to send a loaner until repair guy fixes fridge, they said NO, I had to buy a temporary fridge for her to EAT and have ice for her Block for her knee replacement, Cone appliance comes 2 weeks later, said it needs a compressor, orders one, takes another week, comes back gets up inside fridge and the entire inside of compressor area was damaged/broken, he said it could not be replaced the fridge will never work again too much damage, he said call Samsung get an exchange or Refund. I called they said they couldn't exchange fridge for at least 4 weeks, WE couldn't wait, so LANDER said I'll issue a refund on Jan 29th, he text me asked for Receipts, which I text the same day. NEVER HEARD FROM HIM AGAIN. TODAY, March 10th, still no refund, I contacted samsung again today, spoke with Ramises, he assured he would escelate the refund. I have to say WE have always purchased ALL of our appliances, phones, and TV's from Samsung, and never had a problem. TODAY we are disgusted with the service we have received to date about this refridgerator. BEFORE I file a complaint with the better business bureau and put my horrible experience on social media I'm giving Samsung a chance to redeem yourselves to refund my 90 year old mother the price she paid for the LEMON refrigerator she purchased at LOWES. We are very unhappy, she has had stomache problems since all this happened, since Jan 29th I had to purchase another refrigerator from Home Depot so she didn't starve to death waiting on Samsung to refund her money, she is on Social Security, and your companies lack of empathy, to an old women after she purchased your product is disgusting. I expect a phone call from a supervisor letting me know they have escalated her refund to her credit card. within 24 hours i'll go public about this nightmare we have had to deal with since DECEMBER.
Model # RF 32CG5300SRAA
Serial # OBXG48CW702301H
Purchased at Lowes:
Made numerous contacts with Samsung, they asked for reciepts, we submitted them Jan 29th. STILL NO REFUND, JUST EXCUSES.
Karen Bavis
c/o Cynthia Howells
8780 Milport drive
Boynton Beach Fla 33472
561.502.0060
Claimed loss: 1381.00 plus cost of food.
Desired outcome: refund $1381.00
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Hi Karen.
We're incredibly sorry to hear of your recent difficulties and your mother's health problems.
There seems to be some miscommunication between Samsung and yourself. When you purchase a product from a retailer like Lowe's or Home Depot, they've purchased the merchandise from the manufacturer at one price, marking it up to sell it to the final consumer. When Samsung authorizes a return, they do so through the retailer, allowing them to take it back, issuing you a credit so that you may reselect into a different item. A return authorization (RA) number was issued to them.
Although we're glad to assist, much of the communication should have been happening with your retailer from the very beginning. They have wonderful extended service programs which would have assisted in the process including, but not limited to, providing loaner equipment while yours is being serviced.
Please contact your retailer immediately and, PLEASE let us know if that doesn't entirely resolve your problem.