Samsung

I purchased the Fold less than 5 months ago. I loved this phone until the front screen stopped working. I took it back to ATT and they said that I had to send it back to Samsung. I did. I was told that it was under warranty. It was not. I was told that I had until June for the warranty. That was not true. It is going to cost me almost $600.00 to get my phone fixed. Why am I having to pay for a product defect. The fold screen was starting to rip and they told me they dont cover that. I have been a loyal Samusng customer for so many years. I have never had this kind of problem ever. I called the support line and every time I asked for a number for corporate support they told me to keep the conversation civil. I wasnt loud I wasnt being disrespectful by no means. to no avail I had to look for it on line. My ticket number [protected].

I experienced a TV failure that Samsung could not repair and was offered a refund for the full cost. The TV was returned to Samsung warehouse on March the 8th, I was informed the refund would be processed within 7 - 14 business days, it is now a month later and despite numerous emails and SMS messages to Samsung that basically go unanswered, the refund has not been paid, I was informed a week ago that the payment was being expedited to the next payment run, but again when asked when that would happen, there again is total silence. I am a pensioner and have replaced my TV so am out of pocket and need these funds.

On 12 March 2023 I ordered a Galaxy S23 Ultra for an AT&T account from Samsung.com. I received the phone & when I activated it, I immediately started getting emails/texts saying that I had a payment due for an installment account & if I didn't pay it the phone would be locked. I've never had an installment account with AT&T & I bought the phone outright from Samsung.com.

After 2 weeks of working with local AT&T stores, it was determined that Samsung had sent me a blacklisted phone. I was told I had to return the phone and buy a new one.

Why would Samsung send me a blacklisted phone? Why then would they make me purchase another phone instead of un-blacklisting the phone they'd sent me when the customer service people could clearly see the phone's IMEI number on my receipt & invoice from Samsung.com was sent from the company to me and was not a stolen/lost device?

I've paid for 2 phones. Have not receives full reimbursement for the blacklisted phone which Samsung sent to me knowing it was blacklisted.

Never have I had such poor customer service. Sending a customer a blacklisted phone then making that customer pay for sending it back & telling them to purchase another phone is more than poor customer service. It's incredulously awful.

I need a help with my service request. Ticket# [protected]

Request Reference ID WQFSYRFP3MY6

Hello,I have reached out to Samsung Care and also Servify regarding my recent repair request on my galaxy Z fold 3. Both companies are not on the same page and are telling me I need to call each other. No one seems to be able to help me.

The screen on my phone is glitching, it is bright yellow on both top and bottom screens. I wne to the UbreakWeFix repair store and they told me that they did not have the materials to fix my screen. I then submitted a request to have my phone mailed out to have it fixed instead. The phone was mailed out and sent back stating that they could not complete the repairs. I called Samsung Care and was told that I am still under warranty and that when I receive my phone back in the mail to call back in to get a replacement. 

I've called and chatted with team members and no one seems to know what is going on. I am being told that the order still says "accepted" status for the UbreakWeFix store location and that there are no notes of the repair request that was shipped out. 

I need a replacement phone ASAP. Please have someone contact me to get this resolved.248-497-7152Quin Lee

I’ve had the Galaxy ZFlip4 since January and just the other day I opened it up and heard a crackle, which led to the top screen becoming unresponsive and a black blob began to spread all along both screens starting from crease which was overheating at this point. The insurance Asurion, that assists Verizon told me over the phone that because the screen also had 3 white lines in it I HAD to send it to Samsung as he said, they were taking care of those cases themselves. So I send it over just for them to tell me it’s not covered under the warranty and that it is voided. Regardless I am being asked to pay $377 to just repair the screen! My insurance can replace it for me for $229 but I didn’t break this phone. It is defective and not constructed correctly as this happened from me just opening & closing the phone as anyone would throughout their work day. They said they’ll send it back to me as-is for free and that is absolutely unacceptable.

On 6/30/22 I bought a Samsung flip 3 for $1079.73. ($1000 plus tax). I traded in an old Samsung phone on a promotion and got an $800 credit toward the flip 3 phone.

Seven months later the flip phone went bad, as it had for so many people, as I saw online. The phone has problems at the flip and the screen goes bad. I was lucky to get my photos and information off of it.

I went to AT&T and they told me to call 611. I called and they set me up on a call to Samsung.

I told the person at Samsung that I was having problems with the phone, that was only seven months old, and I was looking to get a warranty replacement. I told the person that I did not want another flip 3 as the problem seems to be rampant. That person told me they could set me up with an S 23 phone, as I did not want another flip 3. They stated that they could get me an S23 for $657. I stated that I did not want to buy another phone as this one was under warranty. I was told that I would be getting a return slip and when I returned the flip phone I would get credit. Now I am assuming that once they get the bad flip 3 back they will refund me the $1000 I paid.

I received an email from Samsung saying that I was getting $210 back from them. Before I had a chance to deal with the email I received another email stating that I would be charged $210 because the flip phone was in bad shape it could not be downloaded so they could not honor my Trade In.

I contacted Samsung and stated that I was not trading in this phone that this was a warranty return. AT&T is still billing me $5.55 a month for the outstanding $200 balance on the flip 3.

So now, because of a bad product, I am no longer in possession of the phone I traded in back in June, I no longer have the flip 3, I am out a total of $1000 for that, and I have paid $657 for the S 23. It was not made clear to me that I was trading in a phone. I was calling to get a warranty replacement. Because of that I have spent hours on the phone back-and-forth with AT&T and with Samsung, with both companies passing the buck to the other one.

On my last call with Samsung I was told that I would have to get my flip 3 back from Samsung and take it to a repair place of Samsung's choosing at which time they would determine whether they could fix it or replace it or give me my money back.

Now, when I tried to get my flip 3 phone back, I am told that I have to return my S 23 phone. This makes no sense as I have paid for my S 23 phone and it is my phone and I don't want to have to go through all the hassle of switching things over again and again. This whole debacle has cost me plenty of time.

The bottom line is I was sold a phone for $1000 that had a year warranty on it. When I tried to collect on that warranty because the phone did not work, mistakes were made, not by me the consumer, because it is not my job to understand how things work when I contact the company that made the phone, asking for a warranty replacement.

AT&T says it's a Samsung product so I have to take it back to Samsung to get my warranty. Samsung says AT&T sold me the phone so it is their problem. Why is it becoming my problem?

Next, I went to the Samsung representative here in my town to try to get this fixed. He put me in touch with the Samsung escalations team.

Now I realize that I was sold the S 23 for $657 because they gave me $210 off the price for my Flip 3 phone "trade In" .

I finally said just refund me the $657 that I paid for the S23, and give me, or get AT&T to credit me $200 on my account and we will call it even.

They would not do this so I said "fine, charge me the balance of the S23 phone and fix or replace my Flip 3 and send it to me. They said my flip phone is gone.

This should not be this difficult for a customer to get his money back for a product that is defective in the warranty period.

I have been to AT&T three times, I've spoken to a Samsung representative once in-store, I have called AT&T three times, and have called Samsung at least five times and been transferred at least another three times. I have spent hours of my time. I have also been called and e mailed by Samsung a half dozen times.

As of 3/14/23, now I am told I can return my S 23 for a full refund. and they will give me a trade in credit for my flip 3 phone. The problem with this is:

1. I have no guarantees. After all this mess will they mess up some more?

2. How much will they credit me? $1000?

3. I have to turn in my cell phone , so all of my info hopefully gets stored and I am without a phone for How long?

4. I have to go through the hassle of taking all the info off, storing it, then restoring it if and when I get a new phone.

5. Are they going to mess up again and charge me for the new phone.

If I had originally bought the S23 with the $800 credit I would have received the phone for free.

Bottom line . I was charged $1000 for a faulty product and Samsung will not honor it's warranty.

Hi I would like to get some assistance regarding some damage that Liptronics has caused on my Tv and are now deliberately not taking our calls nor responding to our emails. I was advised by Game stores at Promenade Mall, Cape Town to take my tv there for repairs. We soon did and they gave us a quotation of R4500 to fix a 49” Samsung UDH flat screen Tv. We decided to withdrew and cancel the whole repair procedure before that was a lot of money just to fix a tv. Initially the tv was sent out for repairs because there was a slight shade on the center of the screen and they had advised that it was caused by loadsheding. I arranged to collect the tv back from them and immediately after switching the tv on after my arrival at home, The screen was dark/ blank and looked like the LCD had cracked! Obviously this had happened at the hands of Liptronics. The tv was perfectly fine before it was sent to Liptronics just the little issue with the shade. Now it’s completely ruined. I would like them to Atleast help use restore the tv back to its initial state. We have entrusted them to do a good job. I would never imagine Samsung would ever do something like this especially to its loyal customer, all our appliances are from Samsung as home but yet we cannot receive any better service from them. We are extremely disappointed at Sumsang and how can they partner with such irresponsible, unprofessional and dishonest people like Liptronics? Samsung which is such a big brand. Where can we lay complaints and take this issue further so that it can be resolved?

I purchased 4 kitchen appliances from samsung.com and their website will not allow me to register the products so I have no warranty or manuals and can't use the app. I have 4 completed support tickets but still zero products registered only my invoice shows on my account. I tried again for 3 hours both on the phone and in chat just being transferred back and forth. I need forms to mail in my product registration. Calling and online support is a total failure.

I have a Samsung A53 5G Model Number SM-A536U

Serial Number R5CT444K13R

IMEI Number [protected]

My original phone that was accidentally broke was a Motorola and I went to AT&T in Wichita Kansas and they sold me this phone! The camera on this phone is terrible and 1000% worse than the Motorola camera. You also force your updates whether I want them or not! So, is this my phone or your phone? This phone SUCKS

changed my address and did not send me bill and charged me late fees

I made autopayment and they did not setup which caused late fees they would not reverse

All I want is autopay on and never to deal with they argumentative employees

Asked to speak to supervisor and they deigned and said call back

I called back and another argumentative employee with no will to assist

this was a mistake to buy samsung or use their financing I will not be referring anyone anymore to samsung due to these errors with no resolution. Vivian v97, Will v41, forwarded me a auto call that ended the phone call. I had to call back.

From what I read this happens to majority of the people

I got my phone on April 8 2022 and started having problems with the screen in March 2023. Since the phone was still under warranty I took it back to where I got it.

The store sent my phone to the service center in Markham Ontario. I was concerned the problem might be difficult to identify, so I phoned the service center to describe the issue while the phone was in their possession. I offered to send photos and videos but they refused to take them from me (only Rogers, who had sent the phone on my behalf could send photos).

So I then spoke with Rogers and provided the photos to them, so they could be forwarded to the repair center. When the agent tried to get in contact with them, they refused to take the photos from her too, saying it wasn't needed because I had already phoned to describe the issue.

They sent it back to me not repaired.

When I emailed to ask what happened, they asked me for photos. This time, they took them from me and agreed that there WAS a problem. So I sent it to them again.

I got it back yesterday with a new screen, but my front camera no longer works properly. It will not focus on anything. I can't even set up the face unlock.

So they sent me a label to send it back once more. I can not afford to be disrupted like this any longer. At this point I think they just just replace the device. Enough already.

On March 4, 2023, I received three out of four appliances that I ordered directly from Samsung. The fourth item, a dishwasher was apparently damaged in transit so I was not able to accept it. The Carrier, RXO notified Samsung, but I have yet to be contacted by Samsung to coordinate a delivery date for a new dishwasher. I have been on the phone with Samsung E-Commerce and they cannot seem to resolve my issue. I was initially informed to purchase another dishwasher, but I had already paid for one. The representative suggested that she refund my money and I order another dishwasher. I told the representative that her solution was unacceptable and requested to speak to a supervisor. The supervisor has put me on hold for over 45 minutes.

On the 28th of Feb 2023, the apps on my TV stopped working. Just kept giving me an error page whenever i tried to open YouTube etc. on my TV.

Contacted the agent from the live chat team to discuss the issue. She advised me to reset 'Smart Hub' which I did. All the apps got deleted including the ones that worked. After resetting Smart Hub, she advised me to go back to the app screen to check and download whatever was required. Since then, I am only getting an error stating "Smart Hub Updating. Try again later."

I am unable to use the TV since the last 3 days. I have constantly followed up with the team to kindly advise the tech team to call me back to resolve this for me. 3 days and nothing yet. How ridiculous can this be.

every time I contact customer service, they say we have asked the tech team to call you back and I have been hearing this since yesterday. I could be a simple rectification. Why this delay?

Details of the device as below:

Model Number: UA40KU7000

Serial Number: 02LJ3KEH802251L

Contact Number: +[protected]

E-Mail ID: [protected]@gmail.com

On 10/8/20 we bought a SAMSUNG brand TV Mod. QE55Q700TATXXC, and after not even a year this TV was left with a dark screen. After numerous calls/claims to S, the screen was replaced by the technical service. But a week after the screen broke down again, with the screen back to black. We were without a TV for 2 and a half months, and with more than 20 claims of all kinds. Finally and after several calls to Samsung support and many claims it was decided to change this damaged TV for another similar model QE55QN750ATXXC on 11/1/21.

About 20 days ago, this new TV began to turn off for no reason, and it started up again after a few seconds. This was done sporadically at the beginning and sometimes in continuous repetitions of 2 or 3 times. We did not care much. But about 10 days ago, it began to occur very frequently and we informed the Samsung technical service here in Spain. Since then, a technician contacted us to do some tests, first to do a remote reset and disconnect to the network. It did not work and, after observing that the problem persisted, in another call to the Samsung technical service they proceeded to leave different TV systems without services in case this could be the problem. After this intervention, the TV has definitely gone into a loop turning off and on continuously. We proceeded to disconnect it.

I have called the customer support service again and they already ignored the problem. He advised me to call Samsung Technical Service to have it repaired, but the costs of this service would have to be assumed by me, to which I totally disagree. This TV has 1 year and 2 months of normal operation and it is already damaged and not working. It is not normal that when we made the decision to trust Samsung, 2 and a half years ago with the purchase of an 8K TV for €2,246.99 according to the attached invoice from the provider, we had so many problems with these devices. It is clear that these models must have some design problem, because in 2 and a half years the problems have been continuous.

We have trusted the brand for many years and this has been the reason why we decided to buy this model, which we consider to be a medium-high range, but it is giving us the feeling, due to the experience we have undergone, that this model is not a good quality and it is not helping to position the brand as it should be. Even the post-sales service is not being a good reference of the brand and if we trusted your brand for many years we are really disappointed now. You should not sale TVs that are not ready for the market and this is not giving us a good brand image,.

You even show yourselves as ambassadors of preserving the environment, and this is not good for the sustainability that you are proud of defending and also preserving the planet with your products, and I wonder if this TV only lasts for 1 years and the 2 previous only for 2 months, do you think that this is preserving the planet?

Please I ask you for your time and consideration and give me a solution as soon as possible.

Iria Barxa

+[protected]

We purchased a Samsung smooth/glass top electric range model #NE63A6711SS, 6 months ago and within one month we started getting small scratches on the top. I do NOT slide my cookware around on the top. I also bought all new completely flat and smooth cookware that I keep meticulously clean on the outside. We only use cleaner made specifically for glass tops. We bought a cover for the top when it's not being used. We don't set anything on top of it. Basically, we've had to stop using it because every time we turn it on, it gets a new scratch. We now have a total of 5 or 6 very noticeable scratches on the top - one of them came from using the two-burner cast iron griddle THAT CAME WITH THE RANGE! This thing is so fragile and poorly made, it's not even believable. And we previously owned another brand of glass top range for 15 years before this one and it didn't have a single scratch on it. We called Samsung and they sent out a technician to look at the top. He called back in to Samsung and, get this - not only did they NOT do anything at all about the top, they also put a note in my file that states that the 1 year warranty is now VOIDED in case something else were to go wrong with this piece of junk - it won't be covered either. This thing is absolute junk, and Samsung absolutely does NOT stand by their products.

This is a preliminary description of our problem.

We purchased a Samsung TV from BestBuy on 11/25/22. It was shipped on December 1st & delivered on December 3rd. The TV was unboxed & installed on our bedroom wall exactly where out previous Samsung TV was installed in our bedroom. It took a few days to become acclimated to our new TV. We soon noticed issues with the TV's volume. We contacted SAMSUNG customer service at 800-SAMSUNG at least 3 or 4 times. One technician had me trouble-shoot the sound settings on the TV & mentioned that it seemed like the problem was with the TV. He mentioned that a Technician could come to our house & either fix the TV or replace it on the spot with a new TV. (The service also included unmounting & remounting the TV). Yesterday, February 15th, I contacted SAMSUNG to schedule an appointment for a technician. This advisor insisted that nothing was wrong with the TV but the problem was the peripheral devices connected. Basically the SAMSUNG warranty would not cover a technician since the problem, according to him, was not with the TV so we would be responsible for the cost of the technician's visit plus we would be responsible for unmounting & remounting the TV. (No one was able to verify the cost of the technician's visit nor would we be reimbursed for the cost & inconvenience of having a third party to unmount or remount the TV). If the TV was truly defective, SAMSUNG would give us either a new TV or refund our original purchase price. It seems that SAMSUNG is attempting to make us jump through hoops & wear us down & hoping we would just go away. Regarding Best Buy: It is next to impossible to speak to anyone with authority to help us. Called the Best Buy Store & it is impossible to speak to the Store Manager. The national call center suggested to go to the store & speak to the store manager is person. Bad Idea. What do you do if you drive all the way to the store & the store manager is not there. Attempted to call the Geek Squad. My call was directed to SAMSUNG. Attempted to call Best Buy Corporate Office: Never reached a phone option to speak with a Corporate Employee who could possibly help us. Somehow was able to find your private message. Please note: Will be able to furnish specific TV model information & the specific problem we are experiencing.

Please respond to us.

[protected]@comcast.net

I regret to inform you of my great disappointment with Samsung's technical service of Morocco. My Samsung refrigerator, bought 7/4/2021, having suddenly stopped working, I called the technical service on 07/02/2023 who informed me that the technicians will intervene after 48 hours. The problem lies with the technicians who intervened, in particular the one who seems to be the chef and who has no professional know-how or sense of communication, either on the telephone or face-to-face. A lot of vulgarity and especially a lot of arrogance. He didn't tell me anything about the problem or the timeline for the repair.

I have already thrown away all the frozen products as well as all the products that were in the refrigerator. I contact the complaints department who tell me that these agents are not responding either and in even sent a complaint to the manager on the website of Samsung Morocco. Today we are 16/02/2023 and still nothing.

Bluetooth stopped working on January 29, 2023 on a phone I purchased for $499 in November 2022 (less than 2 months). I have tried network resets and factory reset. Nothing works. I cannot go to a repair store (more than 75 miles from 80446 zip code) nor can I be without a phone for 14 days while your repair store deals with it. I was told by first agent that a warranty replacement was being processed. My husband is 81 years old and in poor health. I need a phone all the time.

My husband is 81 years old and in poor health. I need a phone all the time.

After giving all my info. including my SS#, I was disconnected. Three subsequent agents would not honor the replacement.

Looking on the internet, I see that numerous people have the same issue. Good customer service would dictate that Samsung remedy this issue and replace the defective phones.

Please respond via e-mail: [protected]@gmail.com or phone [protected]

0 star for samsung. Horrible company to work with usa. I paid 1300$ cash for samsung s22 last year. My son cracked my screen. Little cracked where the fingerprint is. Phone works they just need to fix the screen and i have been paying monthly 13$ for samsung care and they refuse to fix it. Whats the point paying insurance. And the reason is i did not file the claim in 30days bc i was out of the country. Their customer service cant even speak english i had to hang up after trying to understand the rep. If u r buying cash phone buy from other sites and i know for sure they have better insurance. This happened to me w samsung care before. I ordered the samsung s23 from their site but after today i will cancel and buy the phone from my cell carrier and will not deal w samsung in my life again. I was a samsung fan all my life but last 2 year the customer service i recieved was horrible. I also bough the projector never worked and they never fixed it. 0 star.

Samsung NZ customer service is a joke. Not only can you not get through either by online chat (waited 30 minutes and still had no available representatives), or phone (there was silence on the line when I finally got through forcing me to hang up), but if you do waste 3 hours and finally talk to them, the promised follow-up never comes. I have been waiting over a week for a call back and still nothing.

My issue is one shared by many S22 users - the persistent Secure Folder notifications that you cannot turn off. This known issues are all over the online forums, but they still haven't dealt with it. When did they become such an untrustworthy and second-rate company? After 15 years as a loyal Samsung customer, I will be moving to an iPhone, knowing Apple will obliterate Samsung on pure customer service alone and that Samsung probably won't be around in ten years if they continue on this course.