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Samsung review: qled tv

R
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5:03 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

In January 2021, I purchased a top-end Samsung QLED TV for SGD 4000 in Singapore, trusting the brand’s global reputation for quality and durability. Fast forward to April 2025, and the TV has developed horizontal lines across the screen — the diagnosis? A failed panel, just four years into ownership.

I contacted Samsung support, only to be told that replacing the panel would cost nearly SGD 2000 — almost half the original cost! Despite my multiple appeals, Samsung has refused to offer a free replacement or even a goodwill exception, citing that my warranty has expired.

Let me be clear — I am not a one-time buyer. I have a Samsung QLED TV, top-end Samsung fridge, Samsung sound bar, and a premium Samsung washing machine at home. I’ve always trusted the brand and recommended it to others.

What is the point of buying premium if it doesn’t last?
Where is the empathy for loyal customers?
Does a failed panel in just 4 years reflect Samsung’s definition of “quality”?

I’m extremely disappointed by the lack of ownership and customer-first thinking from a company of this stature.

Samsung, you can still do the right thing — acknowledge that this is not acceptable for a premium product and offer a free panel replacement as a one-time gesture. Your silence and refusal so far say a lot about how you treat loyal customers.

#Samsung #QLED #ConsumerRights #DisappointedCustomer #SamsungSingapore #PoorService #LoyaltyMatters #CustomerExperience #CASEsg #PremiumPriceCheapQuality

Desired outcome: Replacing the TV panel - SGD 2000 (This cost should be borne by Samsung)

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