Arlo
reviews and complaints

Worst support ever. If I could give zero stars, I would. Being in the IT business for 40 yrs, I can tell you they hit everything button you can do wrong in support. *** bounces (not an approved sender), a support portal that never updates, arguments on both chat and phone with a customer. No, that is not how you handle customers. I have wasted four days, so for what should have been a simple fix. Cameras are OK, but misleading packaging, arguing with the customer, a kit that includes two outdoor cameras - but two different mounts. An outdoor mount and a magnetic mount intended for indoors. What? Even though the box clearly states two mounts included. But two different mounts? What am I supposed to mount a camera outside with a magnet so that somebody can steal the camera? Sorry, that makes zero sense. Now a great product - and customer service would be this way. In reality, a mount costs Arlo about $ 5. In a prepackaged kit, include them both if you wish - two indoor and two outdoor. Let the customer pick what they like. Charge me +$10; I don't care. But guess what? No aggravation, no pissing off the customer - and the customer is happy and spends more money with Arlo. --Even if the customer is wrong-- how should Arlo have done? Send a replacement mount - at no cost. Instead, their arrogance just cost them $ 1,400. But even worse, argue with a customer - not once but twice? Not counting worthless portals or email. Did you notice that not once did I even say I was right? $ 1,400 of cameras coming back. They have pissed me off too much to stick with Arlo.

To anyone looking to get these cameras, DONT. When you buy the cameras you can get up to a year subscription for free and then after that year you have to subscribe, no big deal. What the big deal is when you spent a total of 9 hours on the phone with Arlo over a span of weeks to get an issue fixed and it doesnt get fixed. The issue is this. Been trying for about a month now to subscribe to a multi camera home plan and it wont let you click continue after you make your selection. You call them and they tell you to try a different device, browser etc. Then they tell you they have sped up the process to get it fixed and to check in 24 hours. You check it in 24 hours and nothing has been fixed. Then a manager calls you and says it needs to 3-4 days. 3-4 days goes by and nothing is fixed. You get a call in about a week that says the issue is fixed, GREAT ya go and check and guess what?! The issue is NOT fixed. You call them yet again and they tell you to try a different device, browser, etc.and they start the process over again. Currently sitting on the phone with them again on hold. this company is nothing but liars and users and steal your money for a issue "thats been fixed" but really isnt.Note, i had to purchase a business plan in order to get my cameras to work which is $25 a month. Not $9.99 like the multi camera plan. Stay away from this company at all costs. You can find better cameras with better quality video and better service than these $1200 hunks of junk. If my issue isnt fixed, like the issue many people are having, these "cameras" are going into the trash.

If I could give a minus star, this company would get it along with a few choice words. They are absolutely ridiculous - no phone support only through this bot robot texting system which is not only annoying but here is where they can ignore the problem at hand and try to get you to subscribe to solve your problem...DON'T do it...DON'T buy this c*** and be stuck with their products like the rest of these people have complained. This company should be shut down for FRAUD - they are using foreign help to interact with customers - you won't understand them and end up stopping the text communication and this is what they want...for you to get aggravated and be stuck with their c*** products. Look for another system that will work for your needs, ARLO IS NOT IT, BELIEVE ME.My issue was trying to return a camera under their warranty due to a cloudy image, temperature issues (stated it was low temp, I live in *** at 70 degrees at the norm), and constant disconnects from their base station. They continued to try and get me to record a video (you can only do so on this camera with a subscription with Arlo, again a scam...), and they would not issue a RMA number to return under their warranty which states on their misleading website. And the website is another issue...or joke not sure...tryin to find or get a PHONE NUMBER to contact these people in real time doe not exist. Needless I am going through my credit card company for fraud and they will be accountable for this change of $150.00.In ending all I have to say to Arlo is as a supposed "security" company - you're disgusting and absolute FRAUDS!

I have purchased several Ultra 2 security cameras from Arlo as I wanted to create a secure system for outdoor as well as indoor. First I installed the outdoor cameras and realized that the 180 degree viewable covers the surroundings more than I thought. Thats a positive fact. However I had a lot of issues with one of the camera and it was a pain to first figure out the process how to engage with the customer service and then go with them through their process of fixing an issue. And that is also very painful. Based off of that experience I decided to return the other unused equipment which was new and in its original packaging. And I requested the *** within the timeline they say where there are no questions asked. Obtaining the *** was another painful experience. And it proved me right in my decision. I sent out the products via *** with all the information they asked for. I wanted to follow perfectly their process to avoid any other painful experience. I tracked the packages and all 3 were received by Arlo. And then I started seeing the refunds. But Arlo only refunded me for 1 of the packages and the returned products that were in it. They didnt refund me the other products. And its all happened in April. So Arlo is NOT REFUNDING my money and Im going to start a court case against them. This is a terrible company. The advertised capabilities for the Ultra 2 cameras dont always work, and there is even no small print that would tell one to be aware of those promises only being available in very specific situations. So thats false advertising. But beyond that the Arlo company is also stealing from its customers by not refunding money. Dont buy Arlo. No need to create yourself a painful life.

I just purchased ARLO PRO 4. The magnet mounting bracket is faulty. I reached out to their support team via chat. This was a 51-minute process of back and forth. I ended up sending five pictures of the mounting bracket. I was told I would receive an email when the item shipped. Today I received an email with three options. All of which cost me money. ARLO doesn't stand behind its Products:My Name is ***, sending this Email on behalf of ARLO Support. This email is to notify you that you recently called Arlo for support regarding the issue with one of your Arlo Cameras. We have forwarded the affected device details to our concerned team to process a replacement for you. An RMA has been created for the camera (Camera Serial number: ***. Please follow the steps in the email and provide all the necessary information to complete the process. Check it also in the Spam folder. SHIPPING OPTIONS: 1. SWAP EXCHANGE Customers send the device first at their *** we received the device, we sent the replacement at our expense within 3-5 business days. 2. ADVANCE GROUND The *** center will send the fulfillment unit first. Order must be received before 6 pm EST A prepaid shipping label will be included in the replacement unit The customer will be charged $16.90 Defective product must be returned within 10 business days of receiving the product Failure to return a defective product, the customer will be billed the current price list of the item. 3. ADVANCE NEXT BUSINESS DAY *** center will send the replacement in the next business day Order must be received before 7 pm EST A prepaid shipping label will be included in the replacement unit Customers will be charged a flat of $29.90 Defective product must be returned within 10 business days of receiving the product Failure to return a defective product, customers will be billed the current price list.

Buyer beware One star bc zero is not an option September 2 I purchased my Arlo Home Security system. My base station went out in mid February (five months after purchase). They made it out to be an outlet problem on the phone and insisted I redo all the steps I had previously to prove to them the power was not the issue. They insisted on sending me a power cord first which did not fix the problem. I have stalkers, which is why I bought the cameras in the first place. Now that they are willing to send me a base station, I had to pay for the base station to be mailed to me immediately or I could send them mine and hope I might get it back one day. The shipping was paid on February 24th and would be arriving in 3-5 days. About a week later, I called back I was told it was being processed and it would be arriving soon. Around another week later I called and was told the base station was shown arrived. I challenged this and the representative discovered the case was shown close because the power cord was having shown arrived. He issued a new case and had the base station sent out and arrive in 3-5 days. Ten days later (March 24th) I called back, the station still had not arrived and spoke with Brian who said he would call the warehouse and find out if they have any. It has been over a month since I paid for the shipping to receive my base station and it has not left the warehouse. Not only has not left, I have paid for a product they may not even have. Arlo makes the term "customer service" an oxymoron. Each phone call the only solution Arlo representatives have offered is "I am sorry." No surprise when many cases prior to mine have a generic response to the customer complaint, if a response at all. I see where they have asked for more information to look into other customer's cases. My case numbers: 414 646 03 (part number: RMA 7122 926) and 415 213 46 (RMA 712 7736)

ZERO STARS would be too many! This company should be put out of business. I purchased an Arlo Pro 3 camera package (five cameras and one hub) in March or April and I have had to call customer service NUMEROUS times for the same issues and they're WORTHLESS AND RUDE. I wish I had read these reviews before buying this c*** system.The cameras repeatedly trigger and record video for no reason, sometimes over 300 events in a 24 hour period on one camera, draining the battery in two to three days requiring me to get up on my ladder CONSTANTLY to replace them. I set the sensitivity settings in the device utilities on the app down to 2% to reduce triggering events from shadows or leaves moving on distant trees but when I replace the battery the camera often resets the settings to the default 80% and if I forget to change it back I get the same problem with too many videos being recorded and the batteries dying. THIS IS BAD SOFTWARE PROGRAMMING! Even when the sensitivity settings are at 2% I STILL get dozens to hundreds of recordings for NO reason. Now I am having difficulty ejecting the camera bodies from the housings to replace batteries. One camera in particular (the most important one in my system of course) is dead and I cannot get access to change the battery. When I push the eject button on the bottom of the housing the camera body comes out less than a millimeter so I can't get my fingernail or a tool to grab it and pull it out so I have to unscrew it from the mount and shake the body out of the housing. This screws up the camera positioning when I put it back up so it takes Arlo tech support's solution to the problem was to have me buy their solar panels for charging the camera batteries in place or hardwire the cameras into AC power. THAT IS NOT WHY I PURCHASED A BATTERY POWERED SYSTEM! Honestly, I am exhausted dealing with their equipment and their call center. If I could return the system for a refund I would. WHAT A WASTE OF TIME AND MONEY!

I purchased the Arlo Pro 4 + SmartHub security camera package from *** on September 2022. Quite possibly the biggest mistake I've ever made in my entire life! Getting the cameras to sync out of the box was a horrendous. It took me nearly three hours to get the *** code from the Arlo App to scan the lens!The overall features of this camera are completely worthless if you don't give Arlo your money for their cloud subscription service. The cameras themselves are terrible at picking up motion detection. An example of it is camera 1 on my front door works at best 40% of the time. The times that I need it most; when someone blocks my driveway or a when someone doesn't pick up they're dogs mess - it never works!BUYER BEWARE! In regards to the subscription, if you choose not to subscribe to Arlo's greedy subscription plan you can use *** drive; but here is where this totally falls apart. You want to manually record with the press of a finger - Gone! You want to have a basic preview picture include to your recorded library for easy access - Gone! Want to use cell data when you're not at home, the most basic feature of any camera system btw - Gone! Want to have the option to delete videos from the app the *** via SmartHub - Gone! And the kicker, when you're at home on your home network and want to view your revised library - Good Luck! It constantly gives you the message "TRY AGAIN".Bottom line is, if I spent $400 on a camera system I expect it to work without any monthly subscription fee. But to take away basic features like removing the record button on the app is absolutely despicable greedy corporate behavior. Who ever is in charge of running this company, you should be ashamed of yourselves and you're money grubbing attitudes. Also if you have a technical issue this company has NO WORKING PHONE NUMBER! The way you get support is through the app, which is laughably non-existent at this point. No help whatsoever! I feel totally ripped off buying this system.

I think it is ridiculous that you lose some very basic functions on a camera that I paid 900 dollars for, I doubt any of you up at the top will read this and take it serious at arlo but I shouldn't have to pay a subscription after paying such a high amount for a camera, especially a subscription that will cost 40 dollars a month, that will not happen, I will let everyone I know, I will post videos warning people about your scam and not to ever buy these over priced cameras, come on really, you'll lose resolution in the playback if you don't buy a subscription, you people should be ashamed of yourselves doing business like that, I already bought the hardware and it's capabilities at a premium price, why are you going to now handicap the camera because of a subscription, like I said because of the basic functions you lose I will let thousands upon thousands of people know to stay well enough away from all of arlo products, absolutely pitiful business practices and yes your company is a scam doing business like that, I paid for the camera and its capabilities and now I will lose these capabilities without a subscription, and let me go ahead and assume that the reply to this will be something along the lines of "you can still use other features without a subscription" that is [censored], you took some of the most mind numbingly basic security camera features away without a subscription, oh what I get to keep the ability to name my camera oh how useful, at this point I would be better off getting a cheap run of the mill camera off of amazon, at least I can keep the resolution that it came with, all you get to do is view through the camera and that's it, it's pointless, 900 dollars=useless P.S. Someone from the very very top, hope this gets to you, highly doubt it but you really need to hear all of these comments similar to mine, your way of doing business is garbage, dump the subscription and you'll get way better reviews and purchases, just saying what needs to be said.

I purchased several Arlo pro2 cameras and base stations. When they were purchased 1 and 1/2 years ago. I wasNOT told that they would only last a year before I had to pay a $250 annual firmware update per base station or could purchase a $350 plan (per station) for life. In addition to the misleading advertised "free security program after purchase", I was extremely unhappy to find that Arlo has full UNAUTHORIZED access to my cameras and the recordings they take. When one of the two base stations in my cabin would not connect to the cameras or my Arlo account, I called customer support. I was told that an agent would call me back. I received a call from a *** number who claimed to be Arlo customer support. After explaining my problem, the support tech said he needed my email account tied to the base station and the password to the cameras. I refused but he assured me it was only to be able to "upgrade the firmware". After giving the email account and the camera passwords, he informed me that I needed to pay HUNDREDS for the firmware update to get the base stations working again. I told him that I was not interested in paying the additional money and would just use the one base station that was still working. After hanging up, I reset my cameras to a different email account and changed the password because I did not trust my experience with the Arlo support person. When I was unable to log back into my base station or cameras (that were working before) I called the support line again (directly) and asked what was going on. Even though I reset my cameras, email account and password, the support tech told me that I was doing something wrong as he could see all my cameras, their named locations and even the one showing myself working on the cameras and base stations as we talked! How can a company thousands of miles away able to legally hear and record things in the privacy of my own cabin? I AM BEYOND DISGUSTED WITH THIS COMPANY AND THEIR DECEPTIVE BUSINESS PRACTICES! If you think your ARLO security cameras are making your place secure, you are mistaken.

0 is actually the rating I wish I could give..or negative...I have 6 Arlo cameras incuding 2 ARLO Pro 3 cameras and base station just updated recently, and a doorbell camera. The 3-mos subscription for the doorbell camera expired yesterday so I decided to enroll in a monthly subscription for 5 devices... the cost on webpage was listed in figures from another country and after exploring I found that the address section of my account listed me as living in Norway (not Massachusetts, USA) and I could not change it. I contacted the CS line hoping to enroll and 2hrs and 43min later, they had sent me 28 email verification emails that did not work, had me change the account info by cancelling and re-adding..they could not change it and insisted it was d/t my VPN (I don't have VPN)... I later learned would make me re-add all the devices and basestation) and asked me the same questions/made me perform the same account tasks many many times and now, instead of enrolling in a premium monitoring service I now have to pull out the ladder, remove and re-add all of the cameras and THEN..possibly I can enroll on the premium service that costs $9.99/month. After 2hrs43min... Until I do that (it is pretty bad weather here in MA for the rest of the week) I have no use of any of the cameras. At no time would they admit the wrong info was Arlo's problem (pretty sure I know what country I live in)... nor would they allow me to speak to a supervisor, and they finally admitted there is no US-located customer support despite saying on their webpage that there is. (They were from Philippines). Nearly 3hrs, No Supervisor, Refuse to admit the country error was on their part; Now not connected to any of my ARLO devices (and will have to brave the weather to get reconnected)... 28 emails to verify new account which gave me 27 error codes... and I am worse off than before... Sadly I have a LOT of money invested in this system so I can't afford to just walk away, but...inexcuseably bad customer service and lies... BUYER BEWARE...they do not care about you, or honesty, once they have your money.

I have seven Arlo pro original cameras at 70$ apiece. At or around the beginning of April a firmware update was released that significantly reduced the bit rate of videos, presumably to save space due to switching over to the cloud and not letting these users store their videos locally. In essence they are forcibly reducing quality to below 240p quality when reviewed, rendering the videos useless for facial or detail recognition. They are still advertising at 720p but not mentioning the reduced bitrate. therefore the size of file taking up their precious cloud space is reduced. The result is a video that suffers so greatly in detail people and details get so pixelated They become unidentifiable, and are literally unusable. If you Look at data from videos saved from before and after the April update you will get a clear picture. They are tragically altered to render tech useless, therefore creating a false issue, forcing the purchase of new equipment for equipment they are still currently selling in order to get video that is of a quality good enough for surveillance quality through identification. They claimed to have fixed this, but only updated the bitrate marginally, which now still result in the same low quality images and the company will not respond when given the actual data of before and after the April update. All regular admins that typically reply to Issues are silent on the Arlo site. The new 3rd version of cameras do not have this problem and are not showing file degradation or size changes after the update. One could infer heavily that this is only to force people who bought these systems, and future customers with the fact they are still for sale, to immediately have to buy an entirely new system at around 1000$ in order for the system to be useful for the purpose of identification and security of premises. Quite possibly in an attempt to save cloud space for new Arlo users and to create revenue from those who bought Arlo after the split from netgear, when this was not an issue and nor was there an incentive to recoup costs after such an event. Many users are reporting this in the community threads. Arlo is marking the issue as solved. It is utterly unsolved. Apple had a quite a hard time with bad press when they tried to make their products obsolete on purpose to force Purchases. They lost a lawsuit. Arlo should rectify the situation before they really get into trouble. I want my money back and am not satisfied until they actually fix the problem or reimburse me. All steps listed on site to assure the problem is not with equipment booting or wiring, or any other equipment problems, have been addressed on my end. Any attempt to explain away this problem as such, without addressing the actual bitrate slowing and compression during the April forced update, including actual data from videos before and after said update, are invalid and a ploy to not answer the actual issue. all steps have been taken and real figures exist of video data for many many consumers. I demand a refund or return to quality levels so as objects and people are identifiable. I just recently purchased this but have passed the time to return it. And it is illegal what they're doing.

Buyer Beware! In June , I purchased two Arlo cameras to be able to keep an eye on what happens day or night at my home. These 2017 models have the best features that include instant phone notification of activity and the immediate ability to view that activity on my phone. There are no storage issues or additional costs and I can save the recordings easily. These cameras have powerful magnets that allow you to attach them easily (outdoors) to anything metal, vertically or horizontally. This also makes it very easy to grab them when they need to be recharged. They came with a 6.5 FOOT (yes, foot) USB cord AND adapter plug-in for recharging. Over four years later, these cameras are still amazing with the only issue being one of them has lost sound. Because I'd been so pleased, three months ago I purchased two additional outdoor "Essential Spotlight" cameras to expand my watch to additional outdoor areas of concern. Immediate disappointments were that the cameras have to be screw-mounted to be used which makes it a real pain to recharge them, i.e. ladder and s*** driver necessary every time. Secondly, the cord that came with them for recharging is only 11 inches long and NO ADAPTER. Good luck finding one that works. The camera quality and functions are great. I saw the notices that my "3-month trial" would soon end and similar to my *** paying a monthly charge for any special high-tech enhancements that I didn't need. SURPRISE! My new cameras now do not allow me to view ANY camera events! I receive a notification that there was motion, but it is anybody's guess what it was because I can't view it without a SUBSCRIPTION!? Seriously? I got the boxes out that the cameras came in and found on the outside/bottom of the box in the smallest print "Arlo *** including cloud recording, requires paid subscription after trial period". One very small statement. It doesn't say that without the subscription, you won't be able to view motions captured! What good do these cameras do me if I can't view the actions captured!? Customer satisfaction has taken a drastic downhill spiral since the *** pandemic began. It appears companies and manufacturers are so greedy that if they experienced any loss of revenue, although they continued to see a profit, they had to find a way to recover whatever pennies they lost... or those companies that actually profited due to the pandemic are so greedy that they want to take even more advantage of the situation by increasing sales even more. And one means of doing this is to conceal full disclosure of their product... small print or no information at all prior to purchase. The new camera boxes nor any documentation inside, disclose "an 11-inch recharging cord/no adapter", nor do they disclose the cameras aren't easily attachable and will require tools each time they need to be charged, sadly they also do not advise that after 3 months, you won't be able to view what the camera captures. BUYER BEWARE... I wish I could have two more of my 2017 models. I'll bet the newer models won't last over four years. I bought the Arlo cameras because I didn't (think) there was a monthly expense to use them. There are a plethera of other security cameras available without monthly fees attached to use them.

Literally one of the worst customer service experiences I have ever had I wish there was a way to give zero stars, the products are decent but the customer service if you do have a problem makes Arlo not even worth looking at. Following is details on my experiences with Arlo; I purchased one of the new Arlo pro 3 floodlight cameras from Amazon (don't have room for base station and this is a "stand alone" unit that just requires 2.4 wi-fi) got it set up and attached to my wi-fi and phone. It worked great for about a week, I wasn't used to notifications on my phone so I missed that the camera had disconnected for about a week. I got up on the ladder and brought it inside, let it charge overnight. tried to reconnect the following day with no luck. followed the online/forum steps to reconnect but it would get stuck at the QR code portion every time and not read. contacted customer support, very evidently was getting canned responses half of which had nothing to do with my actual problem, but I redid all the steps again, nothing. contacted them again and spoke with someone else, told them what I had already done. they then proceeded to again send me canned responses telling me to do AGAIN what I had done the past 2 times. this still, surprisingly, didn't work. I finally get them after almost 3 weeks of back and forth to agree to a replacement and we start the RMA process. I fill out the required form and select an expedited option (which I had to pay an additional ~$15 for) which stated that they would FIRST ship out a replacement unit which when received I would put my broken unit in the box and ship back via Fed Ex. I checked the RMA via there web site daily and it would state that the unit has not shipped. after a few weeks I contacted customer service again and asked them about it to which I was told they as customer service had no control over and it should ship out soon but they would contact the "other team" and get back to me. I never received a call or email. another week or two goes by, I check the RMA status and it still states it wasn't shipped. contact customer support again, get the same story again about them having no control and they have to contact this "other team" and would contact me back. nothing again. another week or two, same deal, not shipped, contact support they give the same story, I say I need an answer or a contact for this "other team" to which they say there is no way for us to contact them. This person does however tell me after all this time that there was an "issue" with my original RMA and a new one needed to be created, which she did. as well as refunding me the original expedited fee. I wait a few days and my package arrives, I am concerned because when I look at the box it isn't big enough to hold the camera. I take some pictures and open the box, they had sent me a ceiling mount for a camera. I wait until the following morning and call support, before giving anything away I ask them "can you look up my RMA number and tell me what item was shipped to me?" they look it up and tell me that a Arlo Pro 3 floodlight camera was sent, to which I inform them of what I ACTUALLY received, he was very confused and asked me to take pictures, after some time on hold they tell me they were going to create another RMA and overnight the replacement camera and I could keep the mount (which I said I neither needed nor wanted) but they insisted. the camera finally comes overnight and I send my broken unit back via Fed Ex, all in all taking over 3 months for a NEW camera to be replaced. if I would have known all this was going to happen I would have returned it immediately or not purchased at all. stay as far away from any Arlo products as you can, it just isn't worth it.

I canceled my Arlo service plan, the cameras went offline, over a month later I was charged for the CVR plan because it apparently is a plan on its own and didn’t cancel with the subscription, the CVR plan is obviously worthless without the service and I’m sure they know that. I was going to subscribe to the Arlo service plan again after my move but because of this consumer Rip Off I’d rather eat the cost of the cameras then go back.

Four months later and now my credit union fraud department is still trying to recover the withdraw Arlo made from my checking account that they keep denying was never received by Arlo. I purchased the cameras in May 2023 and constant offers to purchase a subscription kept appearing immediately after I made my purchase with a 25% discount. Now I’m out over $400 for a security system I cannot utilize plus the $120.15 they withdrew for the annual subscription.

Purchased an Arlo secure subscription on May 13 2023 along with an Arlo Ultra 2 two camera security system. Two weeks into my 3 month trail period the camera begun disconnecting from the home base repeatedly. Contacted support numerous times with no resolutions offered so after waiting two weeks I decided to cancel the trial and see if my Arlo secure subscription would help to get the cameras on line. Miraculously the home base stopped flashing orange immediately upon cancelling my “Alleged ” three month trial. Then to add insult to injury Arlo claims they never received a payment for the subscription despite me sending support 3 times a copy of the two withdrawals from Arlo Technologies for the system and the subscription. Both were ordered from the Arlo website which solicited me for 25% off the subscription when purchasing the security system and I did receive the security system so no mysterious scammers to be blamed this time. As I sit here with only one live link view feature and over a $100 gone I’m not taking it personal after reading Arlo’s BBB reviews…apparently they have done a lot worse to many other customers and was my reason for filing with the consumer protection bureau instead.

I purchased a product from Arlo (not my first from the company) back in June, it was a bundle purchased on Amazon that included a Camera, "Base Station", and door *** camera.After installing the products, everything worked fine with no major issues. The camera which is "rechargeable" however after it's initial battery life, would not recharge. I reached out to Arlo on this through their support function on the website, created a case, and proceeded to go through this process to get a replacement or find a solution to fix it. After troubleshooting via their process, it was determined it needed a new battery, this was sent in March approximately. When receiving the battery, that did not solve the issue either. After having to make MULTIPLE new cases through their support system, they finally set me up to RMA the camera and get a new one. I did this and received the new camera back in November... again this was after multiple cases were created, hours of correspondence, and needless time taken away to deal with the poor customer service and communication through Arlo. OH, FYI- they do not have a number to contact them anymore and certain support features are not available if you do not have a "monthly subscription". Anyway, I received the replacement camera and unfortunately again, it did not solve the issue. The battery would not hold a charge or work at all unless plugged in. To be clear, I used the charging cable provided with the camera originally. When reaching out to them again to resolve this, I was most recently told that it is now out of warranty and they can't help me. To be clear, the warranty was 1 year... which I contacted them well ahead of back in March (purchased June ), however due to the delays, issues, and them issuing equipment that still refused to work, we are now past that 1 year ***. At this point, I either want equipment that will work or a refund at minimum, especially considering the *** lost dealing with it.

"Arlo Pro-3 Cameras" and the "Arlo VMB4540 SmartHub" System appears to be a FRAUD!DO NOT Buy This Product!I borrowed and thereafter spent several thousand dollars on 8 Arlo Pro-3 Cameras and an Arlo VMB4540 SmartHub, Plus Arlo Power/Charging Cables and Arlo Adjustable Mounts for all 8 cameras, between September and January .In addition, because I'm a physically disabled person, I borrowed and thereafter spent $600.00 getting a professional installation company to install it around my SMALL HOME yesterday (i.e., the direct distance between each of the 8 Arlo cameras and the Arlo SmartHub is less than 200 feet).After installation yesterday, it appears to have worked fine for approx. 12 hours. BUT thereafter, various Arlo cameras intermittently lose connectivity to the SmartHub. Pressing the Syn button in the back of the SmartHub or Rebooting the SmartHub have not resulted in solving the problem. The only solution to the problem is to have to open the back of each Arlo camera and manually press the Sync button that is in the bottom of the camera, and thereafter manually reconnect to the Smarthub using the Arlo App.My SmartHub is connected, via a new Ethernet cable, directly to the back of the Router, and my *** service provider is *** Communications, Inc.).Perusing the internet and Arlo support/troubleshooting articles on "community.arlo.com" seems to indicate that this "Arlo Cameras losing connectivity to Arlo SmartHubs and thus having to be Manually Resynced to SmartHubs" is apparently a well known problem that Arlo Technologies Inc. appears to have not solved.Thus, it's likely that other consumers who, like me, spend a lot of money and buy "Arlo Pro-3 Cameras" and "Arlo VMB4540 SmartHubs" will probably experience this same problem and will, Perhaps Daily, Have to Use a Ladder and Climb Up to Each Camera and Manually Have to Resync Each Camera that Loses Connectivity With the SmartHubs.Note:The correct ref. amount I want is $2923

I have been a customer of *** for at least 2 years. I had 3 cameras for which I was paying an annual subscription. As of 2 weeks ago, I removed my cameras due to the short time span of the batteries; it did not matter the type of batteries used or the settings of the cameras, I was constantly changing batteries.Yesterday, I canceled my subscription to Arlo.com after noticing that they had posted a charge of $105.53 on Dec. 22. I called customer service yesterday 01/10/22 to ask for a refund for the unused months. The refund was DENIED! I called again today 01/11/2022 to plead my case explaining that I get too much email from them and missed their renewal email. I also explained that I am a single mother with 2 teenage sons with one in college for whom I will need to purchase textbooks. They DENIED my refund a SECOND TIME. I find these business practices UNETHICAL. I am certain that they can confirm that my cameras are no longer showing as active yet their argument was that they sent a renewal email in November and I should have canceled then. I was not able to speak to a manager, only a phone rep who sounded empathetic of my situation but could only rely what he was told. What type of management does this company have? Are they not empathetic of what we are all going through in these times? Is the only focus on making money by whatever means they can?Do they know what ethical business practices are?It is disappointing and frustrating to be robbed of my money for services that I will no longer be using. It has not even been a month since the charge was posted and a REFUND was denied TWICE. Please, practice empathy during these times, a company never becomes more profitable or competitive by using unethical business practices or not allowing employees to make decisions based on circumstances. I will never do business with this company or recommend them. I am also requesting that my credit card information be deleted.

I bought the Arlo Ultra 2 Wireless Camera 4 pack in Nov 2021. Arlo advertises the batteries lasting 6 months per full charge. Almost right away, these batteries started to drain at a very high rate. I had to recharge all the 4 cams several times a month since then. The initial response from Arlo support was to swap out the batteries between cams. Doing that did not work. Next they recommended moving the Base hub closer to cameras. I told Arlo I had placed 2 cameras on the front of the house and 2 on the backyard of the house and if I move the hub either too close to the front or the rear of the house then either the front 2 cameras lose signal or the rear 2 cams do. They then suggested connecting the hub to an wifi extender which I did and it did not boost the signal strength of the hub at all. Next Arlo suggested I change the power management of the video to Optimized which reduces the overall video image. I tried that no change in battery drain rate. Arlo then said to turn off the 4K Live Streaming option off to which I replied two of the cams do not have 4K live streaming because the 4K live stream is only available up to 2 cameras. Even though it is a four cameras 4K security cam system, Arlo app only lets you have the 4K feature only on 2 cameras. This is deceptive & false advertising. No where on the site or package does it mention this 4K limitation. After this Arlo ignored me for a month when I asked for an update. I had to contact *** to get an escalation for Arlo to respond. Arlo sends me one replacement battery and upon full charging of the battery it lasts 2 days! One of the cam was on the side of the house pointing toward an air conditioner so there is hardly any object movement but it kept sending hundreds of false motion alerts a day whenever there was a breeze even though there's an option in the app called "Reduce Wind Noise". I requested to Arlo to send me solar panels & 2.5x longer lasting batteries to keep the cams going. Arlo has refused.

I had been promised by Arlo Support, that they would replace the security system with a brand new one, because it was still under warranty. If this last step I had to try did not work. The last step did not work. I contacted them again and the lady I spoke to agreed with Ej that the system needed replaced, all of it. She said, she would call me back the same day with the approval. She never called back. The next day I called and asked to speak to a manager, but was not allowed to. Several times through our conversation, I asked to speak to a manager, but was not allowed to. The guy told me replace the base station and everything would work right again. I was told it would be a new one. it was not. Instead they gave me a refurbish base station. They told me this would fix my problems. I did not know at the time it would be refurbish until I got it. The last person I spoke to said this would make my cameras stay working. It did not. It started doing the same thing that the first base station was doing causing my cameras to stay off line. The base station and cameras all need replaced like promise to begin with, and be brand new. The cameras are not working right, and the refurbish base station does not work right. this is a security system to help keep you safe in your own home. It doe not do that, because it does not work right. I worry more now that the that the Arlo system will not work when something happens. We spent a lot of money on this system because we thought it was a good one and accessories. We have had five shootings in a months time, in our small city. One of the shootings was close by to where we live. My wife and I do not feel safe do to this faulty Arlo system. We never know how it is going to work when we need it. The support team at Arlo has given me nothing but headaches on this camera system and do not treat their customers very nice. They made false promises, just to get me off the phone. I want everything replaced, like I was promised by Ej

In October I noticed in my bank statements numerous $10.50 withdrawals from Arlo. I use the unlimited camera plan and have many cameras, for almost 2 years. In October on the 21st and the 27th, two withdrawals came out from my Crdit card from my bank for the monthly $10.50 fee. I then saw that in November on the 1st, the 20th, the 27th and the 30th, Arlo took the monthly fee of $10.50 4 times more. its a once a month fee. In December on the 1st, the 20th, the 27th and the 30th again the $10.50 was POS withdrawn followed by the telephone number.on Januuary 3rd and the 7th 2022 it happened again. I called the number, was sent to customer support and told them of the issue and was told they only have a record of the monthly fee coming out once in those 4 months. They assigned me a number and I was told an expedited team member would call me that evening. the call never came. I called again the next day and have received emails asking me for more information to keep my case open but nothing else occurs. I through their texts told them Friday if they do not do something I will complain to the Complaintsboard.com and they did not reply. I did text them through the Complaintsboard.com also, a week ago or so nothing happened but they continue to send me emails on the issue to keep the case open but no resolution is happening. They assigned me the case number ***. telling me to fail to continually respond to their emails will result in my case being closed. I have been charged so far $10.50, 12 times in 4 months with no end in sight and they are doing nothing to stop whomever is charging the only credit card I have all this money. in 4 months I should of only paid $10.50 a month or a total of $42.00, instead I have paid so far as I don't know ion its still happening a total of $126.00, with no resolution and more charges almost weekly continuing to appear on my bank statements. I have them in print, showing all the above to be factual. I need my monthly payment to me once a month not 4 times a month

Fire beware. This company is not secure. My entire system was taken over by a hacker. I have tried calling contacting them emailing everything. They do not have a phone number any more to contact them they do not have an email so don't buy their system you buy their system that means you're f*** afterwards because you can't call for technical support you can't anything you know what they told me to do when I was asked they sent me an email saying or no I had to look up the page online this is what they tell you to do go sign in to your account scroll down to settings go into support and talk to their Arlo there there are low bottom now 1st of all I was hacked this is what I'm telling you and I can't recover my account so how am I supposed to sign in and go talk to your retarded bot . The button does not work no matter what you say it says I do not understand and then it gives you 3 options to choose from none of them having anything to do with recovering an account so I tried to tell it Not to contact the email because the hacker owns it the 1st thing it said was send me the give me the verification code that I just sent to your email so basically this company does nothing to help you recover an account but they do everything to help the hacker keep it because they will constantly send him emails warning him when you're trying to get your account back but they won't call you back they won't answer you know what there aren't even any emails there is 0 way to contact them none I have looked it up *** search every possible way to freeze it nothing and if you go online you'll see all the people online talking about how they can't find contact either so I spent over $3000 on a security system that has been hacked because there's a s*** company in the s*** cameras Just to find out that they don't even have technical support don't have a phone number or email you can contact no way of contacting them, but they do have a way of contact hacker and letting him know

Product: Arlo Pro 4 Spotlight camera security bundle date of transaction: November 26th Arlo Support Case number: *** Purchase Price $369.99 @ Best Buy *** in *** The issue: I am unsure if this is the correct outlet to resolve this issue, i have been dealing with Arlo customer support since purchasing this product and have gotten nowhere. Currently Arlo support is "looking into the issue" but i have heard that several times to no avail. the product came with three Pro 4 cameras and 3 total security anti-theft mounts. However i quickly discovered a major issue with the product that negates this claim of being "anti-theft". https://www.manuals.ca/arlo/pro-4/manual?p=14 if you follow this URL it will bring you to the user manual for this camera. Page 13 and 14 describes installation of this total security mount. note step 6 indicates turning the mount lock in the clockwise direction will secure the camera in position. I discovered that should this mount lock be turned in the anti-clockwise direction then the mount lock can be unscrewed completely and the camera could then be stolen, leaving only the back plate, and the piece between the back plate and the mount lock attached to the wall, thus rendering the anti theft claim a false. Ive had several Arlo support people tell me they will look into it and get back to me. ive been told this is not an issue, and when most recently explaining the issue once again to an Arlo agent, upon finishing my explanation was told "No" and that my claims were incorrect despite having sent them a video of me demonstrating this flaw. It appears as though Arlo did have a solution to this problem during development as there is a hole when a s*** or pin could be inserted which would then prevent the mount s*** from being unscrewed in the *** direction, however no such piece is included, nor is there any mention of this in the instruction manual, as you can see from the instruction manual referenced above. Thank you

I ordered a doorbell camera from Arlo company via Amazon. The original ( purchased Sept, 2020, and took over a year and out of warranty before they replaced it with a defective one ) had a problem with latching pictures if needed) to the base, so when pressed by visitors or *** FED-X etc it would come unlatched and hang there. It took me over a year to get a replacement. Once I got the replacement, I installed it and in about 2-3 days it showed pixelation in a low light environment. I never seen this before with previous one. So on about the 3-4 day I contacted them letting them know. First like the original one they lost my communications and I had to start over. They kept asking me for information on my wifi, router, distance, live play, internet speeds, reinstallation, router model, internet service. I as much even separated my internet into a 2.4 and 5 class as directed by *** which they said they show no issues on either service as we tested it over and over. This replacement is hooked up identical as the first one, same equipment, router, wifi, location etc. I was seeing other posts on *** of same issue, other issues with Arlo customer service. They have acknowledged there being an issue from their escalation team but will not replace it. I am sure they are just stalling until I probably go away. Just want working product. My main case number is Case # *** and escalation leader is ***. They don't provide regular updates on status. But when I contact them, they say they are working on it. My doorbell camera model is White - AVD1001. They continue to sell them so they must have them to where they are working. I have attached a video. I mentioned that my original did not have this issue as long as I had it. When I had xmas lights up and additional light it didn't show up so my speculation is low level lighting causing this due to a component or something. Original Complaintsboard.com request ***, I messed up on replies. I was told not to reply from manufacture

I purchased the Arlo from Amazon in June 2022. The reason for my purchase is to secure my home while I and my family are away. With the purchase of the doorbell, three free months' subscription came with it (per the website). The video doorbell worked up until a week into getting the videos to upload. They were lagging and not capturing activity in the library. I called the customer service support number and was informed a case will be opened for my issues. I was offered a new doorbell, despite that I originally ordered it from Amazon. I got the doorbell to only find out it was not new but refurbished. I was not given an opportunity to decide if refurbished would be an option, return the doorbell to Amazon with a full refund, or wait and see if a new one can be sent to me. I decided to inform them that this was unacceptable, and they replied they would reach out to another department to see if a new one can be sent out. Well, up until 6/18, my doorbell completely stopped working. No videos were captured. My doorbell was no longer able to be synced to my phone. Called customer service that was said that I never had a free subscription and that I canceled it and I need to purchase another one to get my doorbell to work again. The lady was very rude, so she just transferred me to another rep who was even ***. He said that his name was "***" and that I never had a free subscription and if I am not going to buy anything, he will disconnect the call. Then, he made noises on the phone like a monkey and said that I am a free woman ( I don't know what that means) I asked to speak to his manager and he said that he OWNS Arlo and that he is the boss, no one is over him. Little does he know that I recorded the conversation on video. When he was advised, he said that he didn't care and to please tag him on social media. I want this video and complaint to be brought to Arlo's attention, and made aware to the other customers that *** have gone through the exact same thing.

I have been having trouble for months with my cameras purchased new from *** this year 2021. I have emailed endlessly with technicians at Arlo that keep asking me the same questions, me giving them the same answers and expecting a new functioning result that I never receive. Then a new technician will respond and the cycle starts over. asking the same answered questions instead of someone helping me fix my problem I continually am asked over and over by new technician when one cant find an answer. I keep getting the run around. I tried to call Arlo support it goes straight to recording then disconnects if you push any button. I've gone to Arlo support on app, all you can do is chat/email, what I've been doing. I've now chat with an Indian employee whos name I could not understand. I was asked for my Arlo password when I refused he became dismissive. I told him I'd rather not give access to my cameras esp. when I am clearly explaining what the problem is, he then spoke very unprofessional. which made me upset, so when asked he refused to give me his name, spell his name, or even let me speak to anyone else especially a supervisor. This is not the way customer service should be handled all I want is someone to help me fix my problem with my cameras. I've jumped through every hoop I've been asked and talked with at least 4 different people one the same issue and no one can seem to help me. After reading several comments on the same issue from the Arlo website there seems to be a known issue for everyone that has pro3 cameras and Arlo can never seem to give any advice on how it can be fixed. I purchased and paid for cameras and have an issue that the company can give no help for. I'm asking for a fix. that's all. otherwise I am going to delete my subscription account and everything and go with another product. which from what I read will more than likely be the end result. unfortunate after I've payed well over $400 for my cameras that I obviously cant take back now.

Purchased 2 camera set *** with 2 cameras each. One 2 camera setup pro for my shop/business and one 2 camera setup ultra for my home/business. One set is pro cameras ($221.48) and other set is ultra 4k ($353.09) both purchased off Amazon. Arlo offered premium support for 90 days for free. But doesn't tell you they give no regular support for the cameras purchase after the 90 days is up. Which also puts you outside their return window. The cameras never really worked well. They would always freeze in the app and not show recordings. As of right now the last recording my pros did was a month ago. The ultras was 3 months ago. I spent 5 hours working with support trying to get my ultras to work. I want the cameras to work. I need them to work for my home, shop/garage and corporation. I didn't spend my hard earned money for cameras that fail constantly and don't offer any support whatsoever. All I get is a bot telling me the same stuff I've done repeatedly to try to fix them. I don't have time to keep messing with them for subpar cameras. That offers zero support without a monthly fee. Support should be included in a products price. If your a product *** then yes you will have to pay more staff for customers support. Your products ***. I feel scammed and ripped off and being taken for a ride wanting me to pay for support for poor products. To beat all I called a number for a website arlocelsupport.com pretty sure they are a scam. Yes I gave him everything for information but my password. There's con artists out there preying on arlo customers because arlo simply doesn't offer support for there products. Go figure...this is the second time I have spoken to someone on the phone recently that couldn't fix my cameras so pretty sure both were identity theft artist. Going to sell my information or whatever. Which really ***. I thought arlo was a good company but they are terrible and shouldn't be able to sell their products as they are doing now. It's a down right scam!

After buying a returning an Arlo products a few years ago, I keep getting e-mails from Arlo. I have told Arlo numerous times to stop e-mailing me the past few years, yet they persist in violation of *** anti-spam law.From: Arlo Sent: Sunday, January 1, 2023 1:07 PM To: *** Subject: Arlo End-of-Life Policy Hi ***, As part of Arlos commitment to delivering high performance products and to protect our customers privacy and data, we continually review the ability of our products and services to meet the ever-evolving technology and cybersecurity standards of the market. Based on this analysis, we determine when our products and services need to be updated or retired and moved into their end of life (***) stage. Starting January 1, 2023, Arlo is implementing an *** policy for its products and services, with the Generation 3 (VMC3030) and Pro (VMC4030) cameras being affected on April 1, 2023. These cameras were released in 2014 and 2016, respectively. The *** of the Generation 3 (VMC3030) and Pro (VMC4030) cameras means that certain features of, and support for, these cameras will become unavailable, including 7-day cloud storage, firmware updates, and email notifications. To find your product model number go to the Arlo Secure App > Settings > *** > click on your specific camera and then scroll down to the details section to view the product model number. [redacted to fit] Arlo Technologies, *** This is a mandatory email notification to update you about important information regarding your Arlo product or account. Arlo and the Arlo logo are trademarks of Arlo Technologies, *** in *** and other countries. Other brand names mentioned herein are for identification purposes only and may be trademarks of their respective holder(s). This message was sent to ***. Please do not reply to this message.

In the month of December 2022 I received an email from Arlo stating that my cameras as of April 2023 would be considered end of life and I would not be able to obtain support or updates after that date. I am a 100% disabled *** veteran limited unlimited income and homebound I rely on my Arlo cameras for security and surveillance as I am partially immobile. I contacted Arlo and purchased replacement cameras and prior to the purchase I contacted the toll free number with concerns that I am tax exempt, the representative stated that was not a problem once I received the cameras to take a picture of my documentation and submitted with the case and return and return email address and he would take care of it, I was later contacted and told the next-level team so I sent in the form that they requested from the state tax commission of the *** which is the only thing that you receive in addition to your tax exempt car which states clearly that I'm a disabled *** veteran and as such qualified for total tax reduction from the ***. I contacted them again by phone and explained all my documentation came from the state tax commission And that's all that I received I waited a number of days Called back and was told nothing more they could do. I have been a loyal customer with *** for going on 10 years and as their product was being outdated not through any fold of my own feel that my loyalty was totally disregarded. I don't if the company is owned by someone different than when I made my purchase years ago But there customer service has bottomed out and their form of communications is totally lacking. I have made other complaints And the only way that you can contact them is through a service ticket to communicate back and forth which when they ask for documentations and that is sent in you never hear from them again. Being denied within the 30 day. I'm seriously considering returning the items for a full refund to another provider ring.com. My order numbers are as follows *** and ***. My phone number is *** and I am at Central Standard time in the US. My email address is