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1.4 980 Reviews

Sam's Club Complaints Summary

100 Resolved
867 Unresolved
Our verdict: With Sam's Club's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Sam's Club reviews & complaints 980

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Sam's Club Disappointing Experience with Sam's Club: Shed Out of Stock, Miscommunication, and Poor Customer Service

Me and my husband live a couple of hours away from Bakersfield and we wanted to purchase a shed from Sam's Club. Unfortunately, the shed we wanted was out of stock in our area, so we decided to order it online. We ordered the first one and had no issues picking it up. However, when we ordered the second one, we received an email saying that they would hold the item for 24 hours post pick up. My husband had until Wednesday 9am to pick up the shed, but something came up last minute and we were two hours away, so I called and spoke to Nicky on Tuesday, the day we were supposed to pick up. She confirmed that it was okay and the shed was marked to not restock until Wednesday afternoon.

On Wednesday morning, my husband headed out to pick up the shed and I called to confirm that it was still available. I spoke to Nicky again and she said she confirmed with the team in the back that it was still available. However, at 0938, an employee named Angel called me and said that the shed was no longer there. He said he was the one that confirmed it with Nicky and that he thinks an employee removed the tag and purchased it because it was out of stock. When I called my husband, he was only five minutes away. The employee offered to give us the one on display with a $100 discount off and my husband would have to take it apart. We did not agree to the one on display and second of all, my husband did not come prepared to take anything apart.

Angel checked and stated that the Sam's Club in Sacramento had a few available, but they refused to ship it to us. I informed them that we didn't go to Sacramento because it was further away. I received a text stating that they were taking the shed apart for us, but I texted back stating that they should talk to my husband who was there in the store. I told my coworker about it and she said it was BS. She also works at Costco and told me to ask for the general manager. My husband did, and that's when Luis the manager wanted to figure something out. After going back and forth, he gave us a $200 gift card and refunded us the money. By that time, we were done with them.

We made sure that he called to confirm the Sam's Club near us had it restocked and on hold for us. We went and purchased the one here in town. I spoke to the manager here and she said technically they don't need to hold it for 24 hours, and I had to correct her and tell her that the email says differently. She said she was not aware of it.

Overall, we were disappointed with our experience at Sam's Club. My husband wasted four hours going somewhere that he did not need to go. Even if it was sold and they informed us before going, we would have been mad but not as mad as getting there only to find out that the item that we purchased and confirmed twice was no longer there. We had to request to speak to the general manager for them to start taking us seriously, and then to come back to town to find out that the local manager was not aware of her company's online policy. At least we can say Costco never screwed us over like this.

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Sam's Club Terrible Experience with Sam's Club: Nightmare Trying to Get Christmas Gifts

I gotta say, I had a pretty rough experience with Sam's Club recently. I don't usually write reviews, but this one was so bad that I just had to share. So, I ordered a couple of Christmas gifts for my kids on December 5th, 2020. A few days later, I realized that I had put in the wrong address and called to have it updated. They told me that they could have FedEx deliver it to a local location for me to pick up, but then later said that they could only cancel my order. I was pretty frustrated, but I decided to call back when I received the tracking number.

When I did receive the tracking number a couple of days later, I called back and was told that they couldn't do anything to help me. I asked to speak to a supervisor, and when I did, he was a total jerk. He said that there was nothing they could do and that I could cancel my order if I didn't like it. I was pretty upset, but I decided to contact FedEx and see if they could help me.

While I was on the phone with the supervisor, I looked at the email with the tracking number and saw that it had been changed to the address and location I wanted to pick up the packages at. I was relieved, but then a few days later, I saw that there were two tracking numbers - one for the master tracking and one for the regular tracking. The master tracking showed that it was being returned to the shipper.

I called Sam's Club again and got a guy who told me that I was still going to receive my packages. He got FedEx on the phone to assure me that my packages were going to arrive. They both assured me that I would be able to pick up my gifts the next day by 8pm. But when the next day came, there was nothing.

I called again and while on the phone, I pulled up FedEx again. Now, the item that was supposed to be delivered the same day was being returned to the sender. I was so frustrated, and they tried to cancel my order again. I asked to speak to a supervisor, and when I did, he offered me gift cards and a free year membership, but not the gifts I paid for.

It turns out that the original supervisor I argued with and his team member cancelled my order literally the day after I left a review. I couldn't believe it. I've been a member for over 15 years and have never been treated so poorly. The last supervisor I spoke to promised to overnight my kids' gifts, but two days went by and there was still nothing.

I don't think I'll ever order from Sam's Club again. It was a nightmare trying to get my kids' Christmas gifts, and I spent over 21 hours on the phone with them. If you upset Sam's Club, they can be pretty vindictive and intentional in their service abilities. I hope this review helps someone else avoid the same frustration and disappointment that I experienced.

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1:58 pm EDT
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Sam's Club Fresh chicken breasts

This is not a onetime occurance but something that happens all the time. The "fresh chicken breasts" that you sell have previously been frozen and have freezer burn to the extent that we lose almost half the chicken, not to mention the water that is pumped into the chicken to add weight, thereby making the price higher. We have complained in the past and as expected, nothing has been done and the process goes on. We are in our 80s and the store is a good distance from us so it is not always possible to return the chicken. We are expecting our daughter over shortly for a chicken dinner to celebrate her birthday and the chicken that my wife bought today represented to be fresh was covered with freezer burn. You have a reputation for quality products but in this case you fail everytime to live up to your standards.

Charles Ronald Perry, Sr.

271 White Horse Way

Jacksonville, FL 32259

[protected]

Desired outcome: Rebate and fix the problem.

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12:26 am EDT

Sam's Club Pastry / apple turnover... Bakery

This memo concerns the BAKERY Dept. at your store at 3535 RUSSETT GREEN E., LAUREL, Md.

From around 11/15/22 to 01/23/23 was the last time I saw the 3,4 and 6pk of

Apple Danish. (All Apple) So when I asked, "Why /where the all Apple Danish

alone" Around 2/15/2015 I was given the RUN-A-ROUND about that's the way 'THEY' wanted.

I called and talked to someone at the Contact Line and was told they see what can do about the packaging of the Apple Danish.

I asked, "Why you could do a special cake with special Icing, why can't you do a (2), (3) or (4)pk Apple Danish", I got a strange look on their faces. All of your are now are (4), that's (2) Creme Cheese, (1)Cherry and (1) Apple Danish (see attached). I was hoping something would be done, but to no AVAILE.

THEN I HEARD THIS MAN TALKING OUT LOUD ABOUT THE SAME ISSUE THAT I WAS TALKING ABOUT and wondering, ' How many others have the same issues.

Desired outcome: How about some (2) or (3)pk of APPLE DANISHP. S. I couldn't attach the PDF photosMaybe with a different format, I can attach the photo

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11:44 pm EDT

Sam's Club Warehouse in Katy, Texas off I-10 & Fry Road.

I work at this particular Sans club located in Katy Texas off I-10 & Fry road. It’s very busy and since the summer has started, it’s extremely hot in there! Sweat pours off the worker’s faces and the customers complain as well. Rumors going around that the head manager in charge won’t get the roof fixed where the air seeps out making it hot and stuffy. Having asthma or any breathing issues doesn’t help when working there. Please come check out this sams club so the workers won’t be exposed to the Suns excruciating heat and pass out due to the air conditioning not running properly. Im begging you.

Desired outcome: A New roof…. so the air conditioner can run properly and the workers won’t be about to pass out and so sams club won’t get sued.

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11:30 am EDT
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Sam's Club Cake from the bakery

The SAM Club in Severn MD does not have regular nor sheet cake ready to go for pick up, now you must order a cake 2 weeks prior. I cannot just go into the store, to pick up a cake like I use to. This is unacceptable, now there is a small display of cakes. Why are cakes no longer ready to go unless you place an order 2 week early (without writing on cake). They used to have buttercream icing available, now cream icing is available. I been a SAM Club customer for over 15 years, this has never happen before even doing COVID cakes were on display and ready to go. There is no signs posted that you must order a cake 2 weeks. When I asked to bakery about the cake, the Rep said cake are no longer available unless you order a cake.

Desired outcome: Have cake ready to go, like you use to.

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1:51 am EDT

Sam's Club Personnel

I’m a pro small business person so what I’m about to share is not surprising to me. My mom, who has computer, iPad, iPhone and Apple Watch, went to Sam’s in north Huntsville today to get gas (typically goes to Costco). The system is different and she asked for help from the attendant. He kept telling her, with attitude, she needed to “read” rather than help her. She asked for help again and he said, impatiently, he’d already told her to read what was coming up in the error message. I called the store 3 times to make a manager aware of what happened and never received a call back. I was not a fan before but found this to be quite unacceptable. #smallbusinesscantaffordtotreatpeopledisrespevtfully

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11:38 pm EDT
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Sam's Club Sam's tried to renew my membership without my approval and got my credit card closed because of suspicious activity

I'm pretty upset and disappointed with Sam's club. And what happened was absolutely uncalled for and I'm pretty surprised Sam's would do this. Is Sam's club getting desperate for customers? Or even desperate for return customers? Falling on hard times or something? After over a year or so, out of the blue, Sam's club tried to renew my membership without my approval by trying to charge my credit card twice. My card company saw this as suspicious activity and shut my card down because of Sam's club. I went to my local hometown grocery store and couldn't purchase my groceries and didn't know why my card was not working and got denied several times while trying to purchase which is pretty humiliating when other store customers watch you trying to use a credit card that is being denied and holding the line up. I then received a message on my cell phone wondering if I approved two attempted purchases from the day before from Sam's club for a membership and my current grocery store purchase. I replied no because of the Sam's club purchases I didn't know anything about (attempted card renewal on Sam's club without me knowing). Over the years, I've always let my membership lapse and I renew it when I go back in at time of purchase at checkout. Sam's has never tried to automatically renew my membership over the years until now. Because of that and the "suspicious activity" on my account, I had to get a new card and go through humiliation at the grocery store. Please do not ever try that again! A few days to a week later after this incident, I then receive a card in the mail from Sam's stating "we tried to renew your membership to help you save time, but we were unable to process your payment". I don't need Sam's to try to save me time. If I wanted to renew, I would have on my own or the next time I made Sam's purchases. I had a card in the mail from Sam's a few weeks prior to this incident wanting me to renew my membership and I could have then if I wanted. Instead of saving me time, you humiliated me at the grocery store with a denied card and got my credit card shut down and I had to wait a week for a new card because of suspicious activity and what the credit card company thought was fraud. I had to run out to my car for a different credit card and get back in a long line and wait to re-check out with a new card at my local grocery store. I'm glad my credit card company is watching out for me but this should have never happened and I hope it never does again.

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7:09 pm EDT
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Sam's Club DEAD charge account has now a balance initiated by Synchrony

I have used the chat and spent "hours", and I do mean hours trying to clear this up with Synchrony online. This is a closed account for a long time with a ZERO balance. My Sams Club Master card took over in place of it.

They write in the chat that it has been taken care of and the next statement shows it is still owed, including today, 5/30/2023. I pay the balance on the Sams Club Master Card every month in full. Synchrony has added a balance to the closed account and trying to collect from me. The closed account ends in 3252. The balance Synchrony added is $151.94. If Sam's doesn't take care of this I will take it to small claims court for court costs and the balance. I buy a lot at Sams and hope you get involved with this little matter (Little to you and Synchrony, BIG for me). Michael Barron Rockford, IL

Desired outcome: Delete the balance, from the closed account back to zero! Then slap Synchrony on the back of the hand "bad!"

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2:29 pm EDT
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Sam's Club Customer service

Came to my Sam's Club in Dothan, AL & I'm waiting for my tires to be installed. Went to the are where the cars are parked & there were no signs about service. However, one of the workers came up to me & told me I had to go around & come in the front entrance. There was no sign on the area stating that but I did as requested just as another couple did with me. It's been raining all day in Dothan & it is a long walk to the entrance. The workers in the tire department told me they had not been allowed to put up any signs & said they were told that those instructions came from corporate.

If you are an up-to-date companies with cameras everywhere (even in the parking lot), why can't you find a workable way to use the "exit" door which is presently blocked by a sales display. Surely your older customers caught in inclement weather mean something to your corporate kings. I would like to get this complaint to the corporate decision makers, but I'm pretty sure it will die in your inbox. ~ Dr. Kermit P. Soileau

Desired outcome: Entrance into tire department from the exterior with the capability of reading membership cards.

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Update by kpsoileau
May 23, 2023 2:33 pm EDT

P.S. I had an appointment, I was early, but the email setting up my appointment gave me NO instructions about where tire & battery was or that I could not enter it until I had finished the Sam's 2000 (walking from tire dept back around the front entrance).

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1:44 pm EDT
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Sam's Club No where to respond to my complaint given

latest e mail from gela received [protected] pm about incident #[protected] you are not telling me where to go to put in further info you have received a registered letter signed as delivered by cindi poplin on feb 7 2023 you the corporate office have all the details in that registered letter this is in regards to a sold closed account that i was not aware of until a collection agency bought this account to my attention all documents have been sent to cindi poplin the original purchase made 3 years ago was $64.00 i never received a statement because the address was incorrect the interest added up to $341.00 when account was sold it took over 2 years to have all statements and bill of notice of sale to porfolio they sent me all this it was their customer service rep who figured out the incorrect address they will noy let me pay the original charge of $64.00 they will only accept $341.00 the computer at the floence ky sams club some how put that charge to a closed out 0 balance account i never received the notice because i did not receive any statement sent to that account i have been working on this for 3 years who do i send all of this info to again

Desired outcome: some one needs to call or write to me you have all my correct info in your system using the computer system is not getting me any where nor will the 1 800 customer service line help me they say i am not a current member

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1:23 pm EDT

Sam's Club Travel only booked 1 room. So we were short a prepaid room

Be careful when using Sam's Club Travel. I had booked 2 standard room at a Townsplace Suites by Marriott Orlando at Flamingo Crossings. Upon arrival they could only locate 1 room reservation. They took several associates 45 minutes to try to find the second room. We then had to purchase a second room. I called Sam's Club and they opened a ticket and would talk to their "travel partner" and get back to me in 72 hours. THEY NEVER DID. And when I emailed for an update they denied my claim and closed the case.

Never will I trust Sam's Club with my travel again

I was just asking for a refund on the 1 room they hadn't booked.

Desired outcome: A refund for the second room that I prepaid for but then was not booked.

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6:23 pm EDT
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Sam's Club No help from customer service [protected]

Current e mail from rudolph [protected] pm e mail #[protected] before that jordie [protected] pm e mail #230516 before that abegail [protected] pm incident # [protected] I keep sending e mail complaints with send me more info I have tried talking to the customer service line and by some type of error on their point I am disconnected this has happened to me 4 times in one setting I have made a request to find cindi who sighned a registered letter sent by me and dated by her as received feb 7 2023 it has all the documents statements and what happened and why I am trying to receive an answer to my problem of a closed account that was charged off I did not receive any notice of this situation because the address was incorrect I have another open account with sams club this is not the account I am trying to get help with no one is helping me I have been working on this for three years there must be some one that can help so far all I have gotten was so very sorry and I will make sure some one will help me some one has still not helped me

Desired outcome: i would like some one any one to contact me and help me with this problem

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9:09 am EDT
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Sam's Club ebike

Order #[protected] No one is the Johnstown/Altoona area will work on this ebike. I trusted Sams Club and now I have a fifteen hundred dollar bike that is useless. This product should not have been sold in this area, or we should have been warned. I do not have enough space to express my frustration. That is not a lot of money to Sam, but it is to me. How would you feel if you were I? and t

Desired outcome: I would like a refund because right now I have a fifteen hundred dollar coat-hanger. Two wires came loose and the bike is un-ridable. This happened after my two year window, but the wires just came loose last month.

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8:36 am EDT
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Sam's Club Travel and entertainment

On May 7,2023, I placed and order for hotel accommodations at the North Shore Oceanfront Resort Hotel order #[protected]. I received two documents that indicated my total cost was $617.34. This included all charges and fees. When I arrived at the property the front desk person asked for my credit card and charged an additional $111.29 for a resort fee. My contract states all fees and charges are included. No exception is noted on my contract. If an extra fee is required, it must be noted on the contract! Your contract is misleading and created havoc at the property site. I tried to explain this to all but was given the runaround. Take the responsibility of your improper paperwork and refund $111.29. Then fix your contract paperwork to reflect what the customer is getting.

Do the right thing!

Don Pisegna

Desired outcome: Take the responsibility of your improper paperwork and refund $111.29. Then fix your contract paperwork to reflect what the customer is getting.

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8:55 pm EDT

Sam's Club Cart attendant position

As other Cart Attendants have mentioned, it is a two person job, not a one person job. It is completely impossible for one person to do the job for most of an eight hour shift by themselves. There is rarely even anyone that helps when the sole cart attendant takes a mandatory 15 minute break or their half hour lunch. You have to fill up the bay with carts before you take lunch, all to come back from lunch to see the bay completely empty of carts and a dozen customers/members waiting for a cart. They still expect the one person to do everything in the same time frame as two, or even three people despite recognizing that it is a two person job. They say they are Frontline focused, and there is probably no job more on the front line than a cart attendant. I do not mind having a difficult job, but one that is impossible is another story. The customers/members deserve better and so do the Cart Attendants.

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Update by Ghost5306
May 13, 2023 5:30 pm EDT

In addition, your schedule constantly changes, not just start and end times, but different days of the week so you end up working nine days out of 10 consecutive days. And I am a full-time employee, not part-time.

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7:10 pm EDT
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Sam's Club Tire center

Sam's Club is great, but IT'Sthe tire center not so much. DO NOT GET TIRES HERE, ITS NOT WORTH YOUR TIME. I order tires at Sam's Club for my car online, because when I went into the store they couldn't order them for me. When the tires came in, Sam's Club called me to schedule an appointment to put the tires on, but since I was at work I couldn't pick up. I tried calling them back about 30 times over the next few days (NO JOKE) and no one would pick up the phone. So I went into the store to schedule having my tires put on for a specific day. I go in that day, and they tell me my appointment was not actually that day magically anymore. The proceeding conversation in a matter of minutes went from we can still put them on for you today, to we can put them on tomorrow, to we can't put them on till next week. Then the employees start complaining about how they are understaffed, and I shouldn't be giving them grief about it. I asked to talk to the manager to get this situation figured out and the workers got very defensive. At the end of the day, they didn't put my tires on, and when I walked out to my car next to the tire center, I could hear workers through the open garage door complaining about me. It was very disappointing, that you pay for a membership and can't even get a scheduled appointment done. There are cheaper and best places you can get tires, with much better service.

Desired outcome: I would like the tires I ordered.

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1:10 pm EDT
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Sam's Club no response to certified letter you received feb 7th 2023

as i said yesterday i will send a new complaint everyday until some one responds you have all the info needed in certified letter signed as received by cindi poplin feb 7th 2023 i will send another complaint on sat until you respond to me as well as sunday which will be waiting for you on monday and i will keep sending a complaint everyday until someone contacts me [protected] [protected]@yahoo.com

Desired outcome: have someone respond

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3:28 pm EDT
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Sam's Club No response from certified letter received and sighned for by your corp feb 7 20123

I am here again this is my 5th complaint over the last ten days my certified letter with all the info was signed for as received by cindi poplin feb 7 2023 I will continue every days until some one at your corp responds pamel louderback taylor mill ky [protected]@yahoo.com as I have told you before cindi poplin has all the copies of statements and letters I have received over 3 years I have been working on this with no help coming from the owner of the closed account the collection agency you sold it to all of those statements were not received by me because it was sent to a wrong address the account that was charged on this one day was a closed out zero balance account you sold an account with out my knowledge when I had an open credit card with correct address and phone number so you did not do a simple customer search under my name and address when the second statement was returned no one at this address or did the letter and statement just go to the dead letter office so you can lay blame with the post office answer me

Desired outcome: some one needs to respond to this complaint i will continue every day to place a complaint

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3:06 pm EDT

Sam's Club Pharmacy

When I was walking by the pharmacy at Sam's club (10488 Old Katy Rd, Houston TX 77043 ) on Mar 23, one associate offered me the tetanus shot for free and $5.00 will be loaded to my Sam's club account.

They ended up charging my insurance for $54.84 and there was no $5.00 as they promised.

Would you please look into the issue and resolve.

Thank you so much,

Thuy Le

Member # 690 10120 [protected]

Desired outcome: Please refund

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Sam's Club Customer Reviews Overview

Sam's Club is a popular membership-only retail warehouse club that offers a wide range of products at competitive prices. Our reviews indicate that customers are generally satisfied with their shopping experience at Sam's Club. The positive points that stand out include the vast selection of products, excellent customer service, and affordable prices.

Customers appreciate the convenience of shopping at Sam's Club, as they can find everything they need in one place. The store offers a variety of products, including groceries, electronics, furniture, and clothing. The quality of the products is also highly rated by customers.

Another positive aspect of Sam's Club is the exceptional customer service. The staff is friendly, knowledgeable, and always willing to help customers find what they need. The checkout process is also quick and efficient, which is appreciated by busy shoppers.

Lastly, customers appreciate the affordable prices at Sam's Club. The store offers competitive prices on a wide range of products, which helps customers save money on their purchases. Additionally, the store frequently offers discounts and promotions, which further enhances the value for customers.

Overall, Sam's Club is a highly rated retail warehouse club that offers a vast selection of products, excellent customer service, and affordable prices. Customers can enjoy a convenient and enjoyable shopping experience at Sam's Club.

Sam's Club In-depth Review

Overview: Sam's Club is a membership-based retail warehouse club that offers a wide range of products at competitive prices. The company's mission is to provide members with exceptional value and quality products, while upholding their core values of integrity, respect, and excellence.

Product Range: Sam's Club offers a diverse range of product categories, including groceries, electronics, furniture, clothing, and more. The quality and variety of products available are impressive, with options to suit every budget and preference. When compared to competitors, Sam's Club stands out for its extensive selection and competitive pricing.

Pricing and Membership: Sam's Club operates on a membership-based model, offering exclusive benefits to its members. The membership program provides access to discounted prices, bulk purchasing options, and additional perks such as free shipping and cash rewards. While there is a membership fee, the value for money is evident considering the savings and benefits it offers. When compared to other retailers in the industry, Sam's Club consistently offers competitive prices.

Customer Service: Sam's Club excels in providing excellent customer service. The staff is responsive, knowledgeable, and always willing to assist. The return and refund policies are fair and hassle-free, ensuring customer satisfaction. Overall, the customer service experience at Sam's Club is commendable.

Online Shopping Experience: The website of Sam's Club is user-friendly and well-designed, making it easy to navigate and find desired products. The checkout process is smooth, and there are multiple payment options available, including credit cards and Sam's Club credit. The shipping and delivery services are reliable, with timely deliveries and proper packaging.

In-Store Experience: Sam's Club stores are clean, organized, and well-maintained. The staff is readily available and helpful, providing assistance whenever needed. The overall shopping experience in-store is pleasant, with a wide range of products on display and easy access to everything.

Membership Benefits: Sam's Club offers various additional benefits to its members, including access to exclusive events, discounts on travel and entertainment, and free health screenings. These benefits add significant value to the membership and enhance the overall experience for members. When compared to other membership-based retailers, Sam's Club stands out for its comprehensive range of benefits.

Community Engagement: Sam's Club actively engages with local communities through various initiatives and partnerships. The company is committed to social responsibility and frequently participates in charitable activities. Their involvement in local communities is commendable and reflects their dedication to making a positive impact.

Overall Satisfaction: Sam's Club provides an exceptional shopping experience with its wide range of products, competitive prices, and excellent customer service. When compared to other similar businesses in the industry, Sam's Club consistently delivers on its promises and exceeds expectations. I highly recommend Sam's Club to potential customers looking for quality products, great prices, and a rewarding membership experience.

How to file a complaint about Sam's Club?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sam's Club. Make it specific and clear, such as "Incorrect Billing at Sam's Club" or "Poor Customer Service at Sam's Club Checkout".

4. Detailing the experience: In the complaint description, provide a thorough account of your experience. Mention key areas such as product quality, customer service, pricing discrepancies, membership issues, or problems with in-store or online shopping. Include details of any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Sam's Club, outline the steps you took and the responses you received. Explain how this issue has personally affected you, whether it was a waste of time, financial loss, or frustration.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you may have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect from Sam's Club as a resolution, whether it be a refund, exchange, apology, or other corrective actions.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check back regularly for any updates, responses, or requests for additional information from either ComplaintsBoard.com or Sam's Club. Engage with any follow-ups to ensure your complaint is addressed appropriately.

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Contact Sam's Club customer service

Phone numbers

+1 (888) 746-7726 +1 (479) 273-4000 More phone numbers

Website

www.samsclub.com

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Use this comments board to leave complaints and reviews about Sam's Club. Discuss the issues you have had with Sam's Club and work with their customer service team to find a resolution.