Sam's Club

We ordered a hot tub via Sams Club online on April 25, 2023, and charged it to our Sam's Club Mastercard account. (Order #[protected]) The Mastercard declined it and asked (via email) if it was a legitimate charge. We confirmed that it was. The expected delivery date we were given by Sam's Club was July 3rd.

Then again on May 25 the charge was attempted and declined by our credit card, but asking me again (via email) if it was a legitimate charge. I again confirmed that it was, and even called them and asked them to quit declining it since I was afraid it was going to affect delivery.

Around June 29th I called Sam's Club to ask for an update on our order and told them I didn't see a charge on our credit card yet and was concerned that it wouldn't be delivered. They said not to worry about it not being on our credit card and that it showed that it was on its way, and to contact them if it didn't arrive on the 3rd. I complained that the delivery was on a holiday weekend and we had a family gathering out of town that we couldn't attend if the hot tub would be arriving, so I just wanted to confirm the delivery date.

It didn't arrive on the 3rd, and I couldn't call because of the holiday on the 4th, so I called on the 5th to ask about the status of the hot tub. It was escalated to their escalation team and I was told that it would be arriving on July 13th.

On July 6th I received a phone call from the shipping company asking me to confirm that we would be available on July 19th from 8am to noon to accept the delivery, which I confirmed.

On July 11th a big truck pulled up with our hot tub. Thankfully we were home! I asked they delivery man what he would have done if we hadn't been there, and he told me he would have left it in the entrance to our driveway.

I checked our credit card, and the hot tub was still not charged. After 30 days, and it still hadn't been charged, we decided that the right thing to do would be to call and alert Sam's Club (even though it was very tempting to just accept a free hot tub at that point).

On August 11th, I called Sam's Club and they said thank you, and they would get it charged. I received 2 emails from Sam's Club that day, and another on the next day, August 12th, saying that they would be recharging the hot tub.

On August 17th it was finally charged to the Sam's Club Mastercard account.

On September 3rd I received a notification from Experian about excess charges to my credit and it would affect our credit rating. I then checked the Sam's Club Mastercard account and saw that Sam's Club had now double charged me for the hot tub on August 24th.

On September 4th, I called the credit card and put this second charge in dispute. They told me that there would be no interest charged on the amount while it was in dispute.

On September 4th I called Sam's Club to alert them that they had double charged us for the hot tub, and I was assured that it would be corrected.

On September 6th, I paid the Sam's Club Mastercard in full for the hot tub.

On September 12th, I received notification from Sam's Club Mastercard that Sam's Club was attempting a third charge of $4007.95. The Mastercard declined it and asked if it was a legitimate charge. I immediately called and told them no, it was not legitimate, and not to allow this charge.

On September 12th, I also called Sam's Club and spent literally all morning plus on the phone still trying to sort this out.

On 09/11/2023 I carried in a Sam’s Club delivery. They were really to heavy for me to deal with. But.. it had started to rain. We have never, ever, had a problem with items being delivered from Sam’s Club. They always bring them up the 5 steps, and leave them by the door. And… Yes, even with a large container sitting by the driveway. This time was laziness on the part of the delivery person. I couldn’t see that they had been delivered, until I stepped outside. And saw them sitting there. I will attach photos. I would like to know what delivery service brought my items. PLEASE! Have someone contact me.

Steve Becker

[protected]

I had a bad thing happen with the plastic ring on the bottle when you unscrew the cap on the water bottle. I took a big drink out of the water bottle and starting chocking because I had something stuck in my throat. I keep trying to get it to come out and my husband had to do the belly squeezing to help me get whatever up that was in my airway. finally between him working on the ribs and me trying to get it out. I ended up throwing up water and the plastic ring that was on the top of the bottle came out. I have been treating a problem with Reflux esophagitis and have to go have another EGD.

I LOVE shopping at Sams Club. The prices are competitive. The employees at my local Sams Club are helpful. The store is clean and well-stocked. However, the bank which provides the Sams Club Mastercard is abysmal. Synchrony Bank customer service is, without doubt, the WORST that I have ever dealt with.

Efforts to resolve ANY issue requires a lengthy phone call (often 1-3 hours) and speaking with 3-5 "customer service agents/representatives" from around the world; i.e., India, Philippines, and who knows where else). There is NO CONTINUITY between the agents and the card holder is forced to re-state the problem/issue to EACH representative.

With a FEW exceptions, most of the customer service agents or representatives are unprofessional and basically simply read from a script. They cannot actually help solve most problems. And because most (if not all) are based somewhere other than the US, they are *not* knowledgeable of many problems or issues which a card holder in the United States may face. In addition, one is forced to listen to dogs barking and children crying in the background while trying to resolve their issue. It is apparent that most (if not all) of Synchrony's customer service personnel work from their homes.

I have implemented every security measure of which I have been made aware in an effort to keep my card information safe but have been forced to deal with fraud on several occasions over the past 4-5 years. I'm actually beginning to wonder if Synchrony's customer service personnel may be the source of some of these issues. This begs the question: What is Synchrony Bank's vetting process for their customer service personnel? Do they even have a vetting process?

After the most recent incident (a $10,000 fraudulent charge from Nairobi) I am actually considering closing my Sams Club Mastercard provided by Synchrony Bank although I enjoy shopping at Sams Club and receive from $500-$1000 in "Sams Cash" each year on my purchases. It's just not worth the hassle anymore.

Date of experience: September 09, 2023

My wife and I shop regularly at Sam's Club. Over the past year or so we have experienced many times when at checkout prices did not match what was on the labels on the shelves or advertised in discount booklet. We've learned to be very careful as this happens with nearly every shopping cart now. Today it took 20 minutes to resolve it and we were fed up with being sent around to one cashier after another by the manager. We always regret our shopping trips now and just today 9/8/2023 we resolved to cancel our membership. Costco is far better at this getting the prices right and saving us the effort of checking prices on the receipt very closely and then waiting to get it corrected. We are no longer shopping at Sam's Club even though our membership doesn't expire til end of year. Both of us are frustrated and angry and have had enough. Another source of ongoing frustration is that many of the items listed for special prices are not available in our local store, usually as many as 1/3 aren't on the shelves. We also tried the new scan and go today on a couple items and had a hassle as we left the store as on of the items was not on our reciept so we had to pull up the scan and go bar code as well. Don with Sam's Club

Hello and To whom it may concern

I'm a truck driver for Legend Transportation and was also a driver for Walmart .

I've been doing this for over 32 years and have never delivered to such a circus as the Sam's Club Distribution Center in Ontario California at 1000 Cucamonga Avenue. They have truck parked up and down both sides of the street in the middle left hand turn lane all of which is illegal parking the whole street is posted no parking at any time we're all sitting out here for hours they won't let us in early to make our deliveries then when you get in there it's a nightmare so crowded to even back in it's unsafe I took pictures I also sent this complaint to Sam's Club email and they told me to try another email so here I am I hope someone reads this and can figure out a better way at this distribution center for truck drivers to deliver your products.

Thank You for taking the time to read this.

Tim Worth

$110 was removed from my account without my permission and when I went in the store as asked to do I was treated like dirt by the manager who tried to deny me my constitutional right to speak. He walked away as I was speaking extremely rude. Just what kind of people are you hiring as managers? My bank and everyone involved called it fraud. I don't even know how they got mt banking information in the first place.

Recently i ordered items in your august inatant savings catalog. On page#21 you avertise fabrezee air oder fighting technology in two seperate places. You show two different selections of spra four packs, two different plug ins and two differet car selections. Contained in both photoes are different flavors. Also contained is a very small about five pika lettering limit 2. One of the limit 2 is printed in very light blue. These avertisemint tatice are very missleading and confusing!do we first select two of the lage photo items and then a;;owed to select two from the second photo. Can we select two of each item in the photoes or are we limited to selecting olly two of the items in the photo in order to get the advertised $2.00 off. Iyou need to be more defiative of what you mean linit 2 and combine all the items in one place so we won't think we can select two from both areas. This advertusement are very close to missleading ans entrapment.

I applied for a Sams Club MC online on 3 AUG and declined as the bank was not able to verify my identity. When I called the bank, was informed that my First name and Middle initial were together and to visit my local Sams Club to fix it and reapply there. Strange I thought, as my name looked correct when I looked at my account online. I visited today and got the issue "fixed" and reapplied only to find that the bank again declined due to applying under 30 days. Worse, by changing the name on my account, not what I wanted to do, my current card was revoked and only found out when I tried to use it. I did not know my account number had changed.

Customer service gave me a paper version with the NEW account number to use and complete my purchase but did not realize my account had changed. In any event, now Synchrony is hard set not to relook at my application yet despite fixing what they said was wrong while also saying they are not trying to discourage applicants which in reality they are doing.

Synchrony: the bank used by Sam Club is very rigid to the point of being obtuse when informing the customer what is wrong, how to fix it and then told to reapply yet they know (I did not know) they will auto reject any new application done within 30 days by the same customer.

Now, I have to go into the store again to get a NEW card due to my account being changed without my knowledge.

I returned an outdoor ping pong table via a Courrier. The table was returned 8 weeks ago, to date, Sam’s Club has not refunded me money owed. I have called eight times and emailed and total of 11 times. They ensure me I will receive money owed, and then it doesn’t happen. They have referred me to their “specialists” which have also done nothing. It is criminal to take a product back and not refund money owed to the customer.

I've been a member of Sam's Club for over 10 years now, and I must say that I have mixed feelings about it. As an individual member, I find that the prices for the products I buy are great, and I always save a lot of money compared to other stores. However, the customer service is almost non-existent, and it can be frustrating at times.

One thing that I really appreciate about Sam's Club is the early shopping hours for Plus members. I can get in and out of the store before the crowds arrive, which is a huge plus for me. The gas prices are also very competitive, and I always fill up my tank when I'm there.

On the downside, I've had some bad experiences with the tire department. There is no direct phone number, and it can be difficult to get any help. I also find that the store is not really designed for individuals. Everything is sold in bulk, which can be impractical if you don't have a large family. And the chaotic atmosphere and parking lot can be overwhelming, especially for older people.

Overall, I would say that going to Sam's Club is like a "job" for me. It's not a pleasant shopping experience, but I do it because I save money. If you're someone who doesn't mind buying in bulk, can handle the crowds, and is good at comparing prices, then a Sam's Club Plus membership might be worth it for you. Just be prepared to do some deep breathing before you enter!