Menu
Write a review
File a complaint
CB Retail Stores Sam's Club 1177 Sams St, Cookeville, TN, 38506, US
Sam's Club company logo
Sam's Club
reviews & complaints
Sam's Club company logo

Sam's Club

1177 Sams St, Cookeville, TN, 38506, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:00 am - 8:00 pm
Tue
10:00 am - 8:00 pm
Wed
10:00 am - 8:00 pm
Thu
10:00 am - 8:00 pm
Fri
10:00 am - 8:00 pm
Sat
9:00 am - 8:00 pm
Sun
10:00 am - 6:00 pm
ComplaintsBoard
H
11:01 am EDT

Sam's Club - Tire Promotion $30 off set of tires when purchased with a new Sam's Credit Card

I applied for a Sam's Credit Card during this promotion to use to buy tires and receive $30 off. I received an e-mail telling me my card was approved and I would receive the card in 7 to 10 days. It went on to say that it was active and I could start using it immediately even though I hadn't received the actual card yet. I told the employee at the tire dept. that I had obtained a Sam's card and I wanted pay for the tires with the card so that I could receive the $30 off. He said that I couldn't do that that I would have to have my actual. He suggested that I wait and come back after I received the card in the mail. He called another employee to come over and help. That employee did try to get it to work but he couldn't but he didn't understand why. I told them to just go ahead and put my tires on and I would use another payment method. My wife and I shopped while they were installing the tires and when we went to pay the cashier said I see you have a new Sam's Credit Card, would you like to put this purchase on your new card. I told her that I had just been told in the tire dept that I couldn't use it until I received my actual card. I told her I doubted if I would ever use that card! When I got home I did a check of my new tires and found that they had left one of my lug nut covers off one of my wheels. I tried to call the tire shop back so that they could look for it but no one would answer. REALLY BAD EXPERIENCE!

Desired outcome: I would like My $30 rebate and reimbursement for a set of black lug nut covers since replacing just one would look bad beside the 4 old ones.

Read full complaint
Hide full review