MyPrepaidCenter.com
Reviews and Complaints

I already got a new card issued to me. My problem is with a refund that went to the expired card. I talked to a person earlier and he told me to talk to the company that gave me the refund and they told me that the refund was already processed on their end so I had to talk to the card company. I've been trying to get this figured out the last few hours

Hello

I received Visa Debit Prepaid Card with 250$ balance. I bought three things on Amazon.pl website and my card balance ramiained at +- 188$. Now I am unable to buy any things on Amazon.pl nor other websites. All my transactions are rejected. I have even tried to make shoping on US websites using US VPN server, and still, all my transactions are declined. Please, allow me to use my card, or exchange remaining balance to google pay code.

Hello,

We received an award from Delta airlines for volunteering to give up our seats on an overbook flight. We selected prepaid visa cards as our reward and have been unsuccessful in our attempts to redeem them through https://www.myprepaidcenter.com. Something different is always broken on their website, and I am advised to try back later. For example the most recent problem is the pull down menu for selecting the country does not work. This is very frustating. I then go to https://www.myprepaidcenter.com/contactus and there are only phone #'s for Argentina, Costa Rica, Israel, and Mexico.

Purchased two cards on different times that I redeemed on myprepaidcenter.com, I'm able to see the balance and all but the cards are being rejected everywhere. I already called support and they told me that the cards where blocked for being used on spoofed sites and replaced the cards. New ones are in the same situation and I tried the retail stores from myprepaidcenter.com (so I think those aren't spoofed websites).This is stressing me out. Thank you.

MyPrepaidCard directs customers to a phone number that offers NO WAY to reach a human. Moreover, the one option that purports to do so - speak to someone in order to contest a charge - does NOT give one an opportunity speak to someone. It is MADDENNING!

We're given all sorts of options to "go to the web site" or go back to start. Why are they so averse to speaking to their customers and providing real customer service?

October 13, 2023 we received a gift card of $25 for participating in our energy company's conservation program. We activated the card online per instructions and downloaded the required app, which sent the card to my iPhone's Wallet where I can view the card's number, date, security code, and my name.

Next day I placed an order on Amazon.com and it was declined. I called Amazon to inquire but they couldn't provide any reason. Hoping it a fluke I then used it at the USPS change-of-address page...to verify my identity. Again it was declined.

Oct. 16 I went on the MyPrepaidCenter website and was asked for my card number, which I provided. The site indicated the card is activated, worth $25, and never used. When I logged-in to make sure it's associated with my profile I entered a cyclical round where—though all my information was verified—still was inconsequential (please see attached screenshots). I then called three different phone numbers and was unable to reach a live person. When I again entered my card number, this time on the phone, it again verified it's activated and ready to use. The recording said to refer to the list of "approved vendors" online however, I can find no such list though I've read the entire FAQ.

I plan to contact Consumer's Energy to alert them to what appears to be a disreputable service. The app receives two stars and the reviews on top complain of the very same issue. As we're moving I can spend no further time on it and I doubt any amount of time would be helpful. Perhaps someone with more authority can make a difference. Your efforts are much appreciated.

Hello,

I have 200$ left on my visa card on « myprepaidcenter » and it recently expired. The card says “Funds do not expire”, and I read on your FAQ: "if the funds remain in the card even after its expiry date, you can request a spare card free of charge by contacting customer service. ” but since I’m not foreigner I cannot call the number on your website… I can’t seem to figure out how solve this problem.

I really hope you can help me solve this problem because the money I have left on this card is very important to me to help me finance my student life.

This company sent me a small $20 debit card for a Battery class action Settlement. I attempted to access the card online today, but to my surprise, there was only 19 cents available. Lo and behold, when I looked in the purchase history, turns out someone had made 3 charges to an anonymous Burbank, CA company called https://dngmbstt.com or PENDERSHALL INC. I have never heard of this company before and they don't appear to be selling or offering anything. My card had not even been activated by me.

I attempted to file a fraud alert with MyPrepaidCenter.com online but they immediately blocked me from accessing my card history details.

Of course, if they don't remedy the situation, I will file all kinds of charges with the AG and the local Burbank DA and hold both shady companies accountable.

Company Number

4714235

Previous Company Numbers

C4714235

Status

Active

Incorporation Date

22 March 2021 (over 2 years ago)

Company Type

Stock Corporation - CA - General

Jurisdiction

California (US)

Registered Address

2324 N. ONTARIO STREET #G

BURBANK CA 91504

United States

Agent Name

JUSTIN PENDLETON

I recently got a virtual Visa card from a survey website. I did use the card online to order pizza. There was a problem with order so I requested a refund. It has been three weeks and the refund still has not posted back on the card. I keep checking my available balance but only shows 1.96. However, the website shows my ending balance is 25.00 which was the original amount of the card. I can not speak or talk to actual person to resolve the issue.

I followed the directions for signing up to MyPrepaidCenter. When i try to sign in i get the same response "There was an error signing in. Please try again later". I have successfully changed my password, but i get the same response error. The purchase took place on September1st at Morelli's Liquor Store.

This is very disgusting and time consuming. Please help.

Richard Menth

on 9/2/2023 I got a 5 usd visa gift card by redeem code I wrote address to activate but it gave me a suggested address to use and after that didn't mentioned anything from that address now any transaction I want to do with the card it gives me "invalid transaction error"

also I want to note that their website gave me error when I wanted to use redeem code and it only works with incognito mode

my email address is m.[protected]@gmail.com

In short, I was sent a $25 digital card I received through the MyPoints.com website last week. Here is the rundown since that time:

- despite multiple efforts everytime I tried to activate the card it said "there was a probem on our end", so please try again.

- I finally started calling but was told my Pin number isn't accurate even though I was looking directly at the Pin on my email

- I then called back again later and was told the card was active and ready to use yet I had no access to it

- I called back multiple times and was given different versions seemingly every time I called...the card was activated/the card wasn't activated/etc...

- I was told if I registered my account on Myprepaidcenter.com I would be able to see the card...I did that, and no card exists...

- Eventually after multiple calls they opened an investigation

- I called back the next day again and told to keep waiting

- I called back again that night and was told I was sent the replacement card via email and that it was activated...not only do I not have an email with a replacement, I certainly didn't activate one...and if I did, it would show in my account on the website...magically it's not there.

- they opened a second investigation the next day after yet another call...multiple phone calls again getting different version based on who I talk to.

- I called again this morning and was told the second card was sent and activated and there is nothing they can do, but that I should keep waiting. We are now on Day 5 of the intitial email receipt, and still no access to the card or funds.

I stupidly registered but the account shows NO cards on account

So I tried to login to delete the account but site wasn't accepting my credentials.

I can't login even though I've reset/change my password 4 times, It says I reset successfully but I can't login. I want to delete this fraudulent account but can't get help nor can I figure it out for myself because I can't login. I saw many reviews online that said the email I received and the site were legit but either it is a scam or this site should be shut down. I plan on reporting the company to the FTC fraud department but please help me do more.

Please advise. Thanks

I have spent the better portion of tonight trying to find a way to get a replacement card for an expired Visa rewards card that my company has been putting money into over the last few years. I've tried using the phone system, but there is no way to speak to anyone or order replacement cards. Does anyone know which options in their phone system get you to an actual representative?

I have the user name and password. When I go to logon I get a message saying they are sending a confirmation code to my email. That email never comes no matter how many times I have tried to logon. I have even tried to reset my password but that email never comes. I have an unclaimed gift card there but cannot access it because I cannot logon no matter what I have tried. I have called many times and I get the same "Wait 24 to 48 hours". They have blocked me from my own gift cards.

I recently located two $200 visa my prepaid enter award cards that had both expired last year. The front of both cards say “Funds do not expire”, however when I attempt to call the customer service line I am unable to speak to an actual representative and the system tells me the funds are no longer available and I cannot request a replacement card. I lost my mom last year in an unexpected, traumatic accident and was not in the state of mind to realize they had expired. I can’t seem to figure out how to speak to an actual person to explain the situation and feel scammed out of $400.

I did not get the $100 from the card that was given to me. It shows .49 cents only but I never bought anything. I checked the history and doesn’t show any purchases. I tried to contact the MyPrepaidCenter.com by phone at [protected] but no way to get help with this problem. Please let me know if you can help me. The website is the same no help!

I had used my prepaid credit card and ordered pizza. I called back the restaurant less than 5 minutes later and great news. They could cancel my order and the card had not been charged.. The Restaurant has been extremely helpful on this. They don’t know why the credit card company has a ‘hold’ on the card when this was done 7/26. It’s now 8/10, This was a gift card. It’s a small amount. $28.50. They won’t release the amount. I can’t use this silly card. This company doesn’t answer the phone. There is no one to talk to.

I purchase a giftcard for $175 and due to some kind of fraudulent activity card is not working..I haven't used card not once got card to purchase my kids school clothes which starts less than ,10 days so if u can help me with matter id appreciate it it's almost been a month since I purchased card I called back of card and spoke with a representative that stated I will receive new card in mail but i haven't received s email call or new card in mail

Got this card not even 6 months ago and it’s currently expired. Not sure if the person who originally bought it waited a while before giving it to me, however, I was under the impression gift cards should last 5 years before expiring. Not at prepaid center! One year max. Once it’s expired they do not do replacements or transfers, they just take your money. USE VANILLA! This company is trash