MyPrepaidCenter.com
reviews and complaints

I recently located two $200 visa my prepaid enter award cards that had both expired last year. The front of both cards say “Funds do not expire”, however when I attempt to call the customer service line I am unable to speak to an actual representative and the system tells me the funds are no longer available and I cannot request a replacement card. I lost my mom last year in an unexpected, traumatic accident and was not in the state of mind to realize they had expired. I can’t seem to figure out how to speak to an actual person to explain the situation and feel scammed out of $400.

I did not get the $100 from the card that was given to me. It shows .49 cents only but I never bought anything. I checked the history and doesn’t show any purchases. I tried to contact the MyPrepaidCenter.com by phone at [protected] but no way to get help with this problem. Please let me know if you can help me. The website is the same no help!

I had used my prepaid credit card and ordered pizza. I called back the restaurant less than 5 minutes later and great news. They could cancel my order and the card had not been charged.. The Restaurant has been extremely helpful on this. They don’t know why the credit card company has a ‘hold’ on the card when this was done 7/26. It’s now 8/10, This was a gift card. It’s a small amount. $28.50. They won’t release the amount. I can’t use this silly card. This company doesn’t answer the phone. There is no one to talk to.

I purchase a giftcard for $175 and due to some kind of fraudulent activity card is not working..I haven't used card not once got card to purchase my kids school clothes which starts less than ,10 days so if u can help me with matter id appreciate it it's almost been a month since I purchased card I called back of card and spoke with a representative that stated I will receive new card in mail but i haven't received s email call or new card in mail

Got this card not even 6 months ago and it’s currently expired. Not sure if the person who originally bought it waited a while before giving it to me, however, I was under the impression gift cards should last 5 years before expiring. Not at prepaid center! One year max. Once it’s expired they do not do replacements or transfers, they just take your money. USE VANILLA! This company is trash

Recieved the card with money on it, when I look at the online account it says it has money on there but it gets declined EVERYWHERE I GO no matter if it’s credit or debit. I tried over 10 times at DIFFERENT STORES (Chick-fil-A, gas station, target, CVS , etc) and it gets declined as if no money is on the card but the online account says it has money on there. It seems really sketchy. This card is a scam

I have a Virtual Prepaid Mastercard that expired a month ago, and I've been calling customer service relentlessly to renew the card since the Cardholder Agreement states that the funds will not expire. However they keep charging the card while I cannot get a hold of anyone. It's absolutely ridiculous! They put me on hold forever just to hang up. Why is there not an option to renew the card in the website? Why is it so unnecessarily complicated?

Received 2500.00 in mastercards from delta for giving up my flught it has been over one month and 400.00 in roaming fees to Try to access these cards. The customer service is pointless, I spoke to a Robert, Frank and Walter ( if their names are real ) and they tell me 24hrs, 12 hrs, 48 hrs and just keep delaying the process.

I have now left a complaint with Delta and seeking compensation for the 2500.00 promised and expenses trying to activate these cards while abroad.

Seems like a scam. I have tried numerous times to use the cards to purchase Apple products and order something on Amazon only for the orders to be eventually cancelled. The customer service number is useless because there is no way to speak to an actual person. After wasting time in the automated menu I finally gave up and just went to the "Lost/Stolen" number only to be told, "I dont know why the transactions were cancelled." We do see that you've used the cards at all. The frustrating thing is these were given to us by Delta because of them bumping us from a flight. The hotel they put us up in was horrible and the food was worse. Only silver lining was the $1,200 we would have when we got home to spend and that is a nightmare as well. There has to be someone willing to start a class-action lawsuit and name every company that uses these bogus prepaid cards.

Threw away first two I got. I have two from last year (expired) that has fee taken out each month. I'm guessing til all used up. Cannot access a human to talk to. Amazon won't take it. Bank won't cash it. Have 2 more. . Pretty useless to me. I have 2 that have expired unused and 2 that are still valid. Help! These are for me and my husband. We are old and these make me feel so stupid.

I recieved my Epipen settlement virtual Mastercard which is managed by PrePaidCenter. I registered my card set up an account and tried using a 2 major vendors, both declined the transaction. I called to discuss with customer service and its basically impossible. I went to login after and the site did not take my credentials. Reset the password several times, finally gained access and my card was not in my profile. Tried to add the card info multiple times, only to get errors. There is no tech support at all. The card is useless as far as I know. Is there a list of vrndors possibly? Cannot find one.

While reviewing my account and moving a card to a wallet where I could use it. My remaining access was blocked. Effectively locking up $500 worth of MasterCards. Of course you know we will have low resolution within 48 business hours. That means like 4 days. I don't have high hopes. The likely outcome is that there are several law firms that are willing to sue them for any amount because they're going to get their own pay by making them and they're going to get you your money. Because we have to sue corporations these days to get what's owed to us. This is not something new they've been going through this for 3 years according to everything I've read which means that they just have crummy programmers. So I'm willing to give them 72 hours to get my money freed up for me and after that I'm willing to let a lawyer do it for me instead for free. I figure if I'm going to lose the money I might as well cause them a headache.

I received the message “you have been blocked” and have been trying to use my cards for the last few days. Customer Service stated the issue would be rectified within 48 hours and I am still locked out of my account. This is becoming very frustrating and I need access to my cards. Horrible company and someone needs to report this to a government agency to get results.

On July 12th in the morning I lost access to my account. Impossible to login, only getting this message:

You have been blocked.
Why? Something about the behaviour of the browser has caught our attention.
There are various possible explanations for this:
You are browsing and clicking at a speed much faster than expected of a human being.
Something is preventing JavaScript from working on your computer.
There is a robot on the same network (IP...) as you.
I have called two times since the first time the agent mentioned they were having issues with their system and I should wait 2 hours. Then I called back and the agent opened a ticket and said the problem will be fixed within 24 hours.

On July the 13rd I got this email,
Hello George,
We’re reaching out to you from Hawk Incentives about case number... We are sorry to learn that you can't log in on the website MyPrepaidCenter.com.
Let us inform you that your request was escalated and is under review; we will contact you every 48 business hours to confirm that we still working on your case until we can get a resolution.
We apologize for any trouble this may cause.
The worst part is that I'm still blocked three days later, no access to my account and I need to use those gift cards. On my opinion this is taking to long.

See the image. It says “You have been blocked” but why

Why? Something about the behaviour of the browser has caught our attention.

There are various possible explanations for this:

You are browsing and clicking at a speed much faster than expected of a human being.

Something is preventing JavaScript from working on your computer.

Having problems accessing the site? Submit feedback.

This is just so stupid. I am blocked out of no where. Please unlock me as soon as possible. Such a waste of time!

Transaction declined. All info blocked out with dashes when I log in now. Yep. Must be locked again. Horrible company. Horrible cards I am in Canada at the moment and there is a $1.89 USD balance left. Tried doing $2 canadian since usd is worth a lot more (1.89 usd should be worth around $2.50 cad.) Fine print says 2% foreign currency fee so it must be allowed... hmmm. Cant use outside of USA afterall?

While trying to log in to my account, I got this message:

"You have been blocked.

Why? Something about the behaviour of the browser has caught our attention.

There are various possible explanations for this:

You are browsing and clicking at a speed much faster than expected of a human being.

Something is preventing JavaScript from working on your computer.

There is a robot on the same network"

I contacted support, the guy said he escalated the issue and it should resolve in 24h. In the meantime, they updated my password and sent it over to me, marking my case as "resolved".

BUT the case is not resolved, since I'm still blocked with the new password. This is not account related, but rather a very poor captcha system that just blocked lots of users, as I'm reading in this thread.

It's such a shame that it takes so much to resolve an such an outage.

I'll post an update here regarding the status of my request, because I reopened the ticket.

Yesterday, July 11th, 2023 i was using my prepaid center to check balance in one of my virtual cards, and suddenly my account got locked, i have few virtual cards in there that im not able to access in any other way, i checked contact us, but its just about the cards, doesnt say anything about the account.

That locked screen allowed me to submit feedback but nothing happen since, i want to know hot i can unlock the account an access my account?

when I try to login in, it said my account is blocked. there are multiple cards in my account and I can not use it.

the page information is as follow:

Why? Something about the behaviour of the browser has caught our attention.

There are various possible explanations for this:

You are browsing and clicking at a speed much faster than expected of a human being.

Something is preventing JavaScript from working on your computer.

There is a robot on the same network as you.

Received 2 rebate cards. One downloaded fine and was able to put into my Wallet. The other kept saying "Could not download. Check with Issuer." I called and was on hold over 30 minutes. Was told cards ending in 7746 were still being processed. To wait 24 hours. I waited 72 hours and still got the same message. I called again and now they say "You have been trying to add card too many times". Try to add to Wallet on a different device. Like everybody has 2 phones. Everytime you call you get the runaround. Different excuse, blah blah blah. I told her to just send be an actual card in the mail and she informed me it would be $3.00. So I lose out on $3.00 because They can not get their act together. Seriously. In the future, I will get an actual card. Hopefully it will work. Although ready all the complaints, I have my doubt. Say away from Blackhawk.