This system does not provide the service it claims. I signed up for Harbortouch POS system but did not get training when the guy came to install. I scheduled training over the phone for Dec. 26, 2018. Yes, Dec. 26. We had been in business since Dec. 11 with no training and my employees were getting very frustrated. Note that I have to pay my employees to show up for training... We were not open at the time the training was to occur so it was extra wages expense for me. On December 26, the appointment time came and went with no call so no training. On December 27, the trainer called and apologized for not calling in and asked for us to reschedule. I was livid. Harbortouch did not care about how difficult this was for us- just simply reschedule. Instead, I decided to go with Touch Bistro. I had to continue to use Harbortouch for another month while my new equipment came in and we could get it set up. When I was working on my sales tax forms for the first month, I found that none of the Harbortouch forms matched. I couldn't tie numbers together. It was an accounting nightmare.
Now I am being threatened by Harbortouch that I am in default. Harbortouch breached first.
I complained to Josh Quealey and he did not tell me I had to sign a cancellation form. He just told me I would receive emails that I was in default. Instead, Harbortouch continued to withdraw a fee out of my account until August due to my bank's error. When I stopped them, I received a letter claiming I am past due and will go to collections.
I will make sure everyone knows how bad Harbortouch is. I already see they have terrible reviews. Their system is a dinosaur! It is bulky and not user friendly. The manual was extremely basic. It provided no help.
We signed our second location with Harbor touch that did not succeed. So we called Harbor touch to try to get out honestly to find out you that both the POS and the credit card system both auto renew 4 months apart. Yet we signed the contract at the same time.
The business has failed and will be closing however just Harbor touch alone once over $5000 to cancel contract and that does not even include the credit card system. I told her retouch that if I had $5000 and I would still be in business but they didn't care. We offered to return the equipment even though the equipment is ours as we filled the initial term of the agreement. We are very disappointed that they just renew without any notice and and would like to find out how to get in touch with someone at Harbor touch they can waive these ridiculous fees
I have made a few big mistakes in running my business over the years.
Among the top 2 are getting involved with harbortouch.
I was told by the salesman that there was a three year commitment.
During that three years I experienced a multitude of issues, and paid over 5% total for my "free" system.
The first red flag was that I went into it with some concerns, but was told there was a 30 day period that I could return the system.
A couple weeks in, when I called with some concern over the operations, I was told that the 30 day period was up, because it started the day the order was placed, and not the day it arrived two weeks later. That was the first indication that they were operating in bad faith.
For the next few months every time they did a system update, it took place at noon. That was a busy tie for me, and the system shut down completely for 30 minutes or longer. Customers who couldn't pay just left.
I called every time this happened of course, and got zero response. No consideration for the fact that they were costing me revenues.
There are many flaws in the system. The pool on employees contained all the staff that was ever employed, with no way to clear out all but the current employees, making it difficult or impossible to use. They could not calculate the hours for the staff.
The daily reports had the credit line and the cash income line in random order day to day. Gift cards were treated as income when sold, and were treated as income when redeemed, so there was income tax to pay on both transactions.
The screen had categories and items, the categories on the left could be moved around to where it made sense, the items on the right went on the screen in the order that they were entered in the system and could never move
Many other things, that I have forgotten. I used to keep a list.
But the main problem was that, after fulfilling my three year commitment I switched to another system which operates better, gives more options for tracking sales, hourly sales reports, etc., with many functions unavailable on harbortouch.
This was not y first change of processor. I had at first used the first processor to cold-call me when I opened up in 2008. They had some bogus fees, which at the time seemed outrageous, but they were less than 100 dollars each to switch bank account numbers after my bank had been compromised, etc. I switched to gravity payments, and was assessed another fee that was hidden int eh fine print of the 50+ page contract. Then when someone came in to sell me another system that was supposedly lots cheaper, I switched. Had no fees from gravity. Then I bought into the harbortouch deal, thinking that they were representing themselves fairly. I have rarely been so wrong about anything. After fulfilling my three year obligation, they have automatically unilaterally extended my contract three years for processing and 2 years for the pos system, (or the other way around, who cares which?) that means that a person can never make a clean break fro their system.
Now they are charging me over 3, 000 for leaving them, they say they assess like 79 a month for all remaining months on the extended contract.
I have been referring them to my lawyer for a year. They do not respond via the lawyer. They have not produced a contract where I agreed to this automatic extension. I expect to have to go to court, and the possibility exists that I will be forced to pay their extortion. This is not the way a legitimate business operates. If they provided a good service at a fair price they would not have to use predatory techniques to make money and keep customers.
Stay away from harbortouch
If anyone is starting a class action against them I will join.
I'm having an issue with the Harbortouch support not getting back to me. I have a problem with my online ordering not taking credit cards. When I call it in the tech gets on the system and makes sure things are setup correctly. During that time I'm placed on hold, if I do get discounted or hang up the tech doesn't get back to me. If I stay on hold, they do everything they can until they run out of options and tell me they can't fix it and are having someone else look at the ticket. The next day I call back and it's like nothing has happened, the new tech gets on the system, put me on hold, can't fix the problem, sends the ticket to someone else and never contacts me. I've logged over 50 hours with support.
Now I have a more serious issue, my gift cards stopped working, several people have cards they can use to pay for their food. I called in yesterday, the tech could fix the problem and handed it off to his manager. No call back or email. Today I called it in again, the tech started over like it never was called in or logged, he hasn't gotten back to me.
Anyone able to help?
Our initial merchant service was good until we tried to cancel merchant services with them January 2017...
Originally, I had no issues with Harbortouch, but LOOK OUT! I switched processors for a better rate (which...
We had owned a restaurant for 6 years we had fulfilled our contract with Harbortouch for the 5 year term and...
We were with Harbor Touch for 7 years. During this time, the system never worked. We spent hours on the...
Do not sign up with harbor touch! Yes, they gave me a free machine... But no manual (I ask for one, they do...
I signed on with harbortouch (Ht) in june of 2013. I was told that I could lease their equipment, at a low monthly rate, and that they could offer low lease rates because they were also the merchant services/credit card processors. However, the salesman told me that he would get me the lowest rates out there... Either meet or beat any other rates out there. I was never told about a 5 year contract. To my recollection, I was told that if I wasn't happy with the product that I could send back the equipment, at any time, and they would just lease it to someone else. End of story. I would never agree to a 5 year loan. We've been in business since 1984 and we just don't sign 5 year contracts. Things change to much and it's just not a good thing to do. My problem is that i'm to trusting and I am not good at reading contracts. We signed on and had issues with the product on going... The system is okay but not great... However, after being with them for almost 4 years we finally realized that our credit card fees, from ht, were crazy high. We have our other pos systems on another credit card processor and so we get a grouped cc fee line on our financials. So, between the two it was high... But when we started looking into why it was so high... We discovered that ht was charging us between $600.00 and $900.00 more a month, than our other processor!!! We're a small company, my husband and I run it, and we have many, many things we do and wear many hats. Due to this we sometimes miss things in the background of our company. We were so blown away that this salesman just totally lied to us in every way! A call was made to ht asking about bringing our cc fees down. We were told yes, but the quote given was like a drop in the bucket. We just thought that we'd find a new pos system and started looking immediately. When we found one we pulled our contract and that is also when we realized that we'd signed a contract that had us in for five years! I was in disbelief and called the company and told them how unhappy I was... That i'd been told one thing and did not receive that at all. I asked for a rate reduction immediately. I was surprised because this time the customer service guy just said, yes, we can do that. I told him that they had to meet the promise, I was given 4 years ago, of meeting or beating competing rates. He said to send the rates I was getting with world pay and they would, at least, meet them. He said they get back to me within a few days... That it had to go to rate review department. Days went by and nothing. I emailed him... Nothing... And then finally ht comes back to us with 25% and.15 cents a transaction!!! I had sent them a confirmation letter from world pay of paying 15% and 10 cents a transaction!!! After taking, on average, about an extra $36, 000.00 dollars from my small company... They again say one thing and do another! Is it not enough to rape us for the $36k? So, I just said... You said that you'd meet or beat... Do I have to take this legal? They said they'd put it back through rate review and i'd hear back from them within a few days. I didn't. I wrote them a few times... And by then i'd started looking at the complaints about ht on line. I sent them some of the reviews... As they had the same things that I went through. Many others complained of being told one thing and getting another... Trying to get out of the contract and finding that they had been locked into a long contract and/or a ridiculous cc processing rate... And on they go. They finally got back to me saying that they would meet the 15% and the 10 cents per transaction. However, I was told the rates would meet my world pay and that they would not charge us those hidden fees that you can't find on your statement... But if you divide the sales into the amount you are paying... There is a difference in what your % rate and per transaction adds up to. They said they would send this agreement to make sure that those hidden fees would not be on our new rates... And I still have never gotten them... And that is after several requests. So, finally, I realized that I couldn't trust them no matter. While I was researching new pos systems... That I can now get a system that can tie my whole business together... Wine shop, restaurant, and wine clubs, etc. I called and asked if I could, at least, after all the extra money we'd paid already... If we could get out of our lease. It would have been less than a year that we were asking for. They said they would talk about it and get back to me. They didn't get back to me right away... Big shock. And when they did... They said no!!! Unbelievable.
Trying to cash out my customers to find out that my pos I mean harbortouch pos asking for a password, I have...
I've been forced to use a Harbortouch retail touch screen POS sales register at my work for a few months now. I work at a busy party store. The owners finally got rid of their old manual registers and opted for the Harbortouch systems. They are terrible. I can't believe I haven't seen more people complaining about this. Here's a quick list of the things that make my job suck.
1) Card scanners often fail to scan a card. Cards are often scanned only to time out. The system then spits out not one, but 2 receipts, and exits the card swipe dialog, effectively wasting paper while delaying the sale even longer.
2) The scan gun that comes with it is absolutely the cheapest and poorest scan gun on the market. It does not scan many items in the store. It often scans items incorrectly, making it seem as though the item is not in the system when it actually is. Sometimes it even scans an item as a different item all together, completely mischarging the customer.
3) Login over and over again while switching from one function to another. This slows down response time to customers.
4) Day End stops at midnight. We are open after midnight, so the business day's totals are always wrong. In order to come to the correct amount of money that should be accounted for, we must do multiple day end reports and then combine them and subtract the previous day's report.
5) Makes customers sign for every card purchase, down to a single cent.
6) all the sales dialogs take much more time and effort to ring in, making busy days much slower. I can type faster than the machine can process, meaning I have to wait for the machine to catch up to continue making a sale. I often have to press the same button over and over before the machine registers anything.
7) The system crashes regularly.
8) The system slows down to a crawl with more than 15 items rung up. It also has a serious lag after multiple inventory changes.
Summation: The Harbortouch system is drastitcally slower than the previous register I was using, and it is also full of gltiches, flaws, and otherwise poorly designed software. It was clearly not made by anyone who has ever clerked a day in their life, nor was it tested in the industry for streamlining.
Do not use harbortouch. They are stealing money from small
Check your bank account. They charge your bank account extra fees. When you report the extra fees,
They stop the charges. However, they will not credit the fees they charged you in error.
They claim the fees are valid because I did not call earlier.
The customer service is even worse. When you call it takes forever to get someone on the phone. I called and spoke with enildo coronado and he hung up on me.
I reported the issue to brian jones, the vp of sales and he will not get back to me.
My sales rep ken racioppi is a con man. He is your best friend when he sells you the account. Now he will not return calls or emails.
I made an offer to jared isaacman, ceo. He can either listen to the tape of me and enildo coroando talking on the phone on august 11, 2014 at 2:03 pm. Or, he can return my money. And I am talking around $500.
If jared isaacman listens to the tape or returns my money. I will remove all of the notes
That I am listing on these complaint boards.
This complaint with Harbortouch has been resolved. The company has agreed to credit my account for the proper amount within the next 24 hours.
There is no such free POS system, They send out their dishonest salesman to convince you that there is 69.99...
Started with united bank merchant services... They had open, honest business practices. When they changed to harbortouch merchant services, things changed and not for the better! Harbortouch merchant services is awful to work with.. They don't notify you about new fees, they just withhold it from a pending deposit of funds. Customer service is terrible. Every representative I have spoken with seems to hate their job (Or at least that is tone that they use). If they give you any kind of discount they make up for it with fees that are not even on their statements. They just access your account for additional fees or they withhold money from deposits without notification of any kind... You have to discover it and call them. Terrible experience!!! Hopefully this will save someone from their dishonest practices. I would rather pay higher rates than ever deal with this company again.
Received (free) harbortouch pos system 6 months ago. Its suppose to be free, it isn't, they make you sign a five year contract. But that's besides the point. They put my personal cell phone number on every receipt. Now they refuse to change it. Its annoying that you can't customize your receipt yourself. But worse than that they won't change it either. They are violating my privacy.
They also configured the system with the wrong sales tax information into it. And now they won't change that either.
Their customer service is non-existent. Its criminal. I've hired a lawyer to get out of this mess.
The complaint has been investigated and resolved to the customer's satisfaction.
Almost 4 years ago, I made a big mistake by signing up with harbortouch for credit card processing. I went...
We set up and account through gulf coast merchant services for our brand new businesses for credit card transactions. We found out after we used our services that there was a site survey that needed to happen to verify our business. This happened after we ran almost 900.00 in services the previous week. I called and ask to speak with a supervisor and they supervisor would not even get in the phone with me all she wanted to do was relay a message to me through the tech support. Then it took another week for the site survey to come to our business, which was the most unprofessional site survey. (We were told our money would be in our account in 24/48 hours about 3 times in these past 3 weeks now). They told us once the site survey happend it would be another 24/48 hours before the money would be in the account. Three days later I called and they said there was another problem, gulf coast merchant services (the broker) filled out our "business name" wrong on the form. Once again they said it would be 24/48 hours before the money would be released.. Three days later they said that our business account number was not allowed to receive money in our account or our account was closed. We had to wait another three days to talk to the bank since it was on a friday that they sent an email to me. I talked to our bank manager and they said the information that they sent to harbortouch had all the right information regarding our account numbers, routing numbers and there was no record that anything from them was even attempted to run through our account. I released the same information to them again and they said in 24/48 hours your money will be released. As of today it was finally released. 5 weeks later! After all of my calls, all of my work, losing 2 clients fromt this mess not one supervisor, manager no one called to apologize for this disaster of an account. Not only did I call my "broker company" gulf coast merchant services but they were just sending messages via email back and forth and sending me a copy of what was said. As a business owner if money was being with held from a new client of mine I would be fighting harder knowing my client has been on the phone non stop with another company.
I would not recommend this company to anyone that wants merchant services! It was a horrible experience and horrible management support. I would not trust them with your money or pay the one cent ever again!
Harbor touch point of sale offered me free shipping of a product. They lied. After i got the product they called me and threated me. They tried to charge money without my authorization already 4 times. It seems to me like they never stop this. I need to change my credit card.
We are yet another victim of Harbor Touch's misleading offering. There is very fine print in the final contract about a five year term and then more fine print on the penalties. This was never mentioned on the website or the conversations with the sales associate about a 5 year term. It was represented as a month to month contract to us and then after trying to cancel after a year we get hit with a 3k auto withdrawl. Yes, i know we should have read the contract in detail. But we were trusting them to be forthcoming in their product offering. This is NOT a product that any company should use unless they are sure they will be in business for years. So basically, this is not a product anyone should use.
This underhanded bait and switch shall not go unpunished. I am going to pursue legal options and potentially look into a class action suit with my attorney. If there are interested parties please reply here.