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3.3 16 Reviews

How responsive is Blackhawk Network Holdings's customer service?

9 Resolved
7 Unresolved
Somewhere halfway 🌗
Blackhawk Network Holdings definitely has some work to do, especially in their approach to handling complaints. Responding to all complaints, rather than just a few, is the key to success and a high rating, as all customers want to be heard. As for reviewers, we would advise reading resolved complaints to see how quickly they were addressed and what information Blackhawk Network Holdings needed to resolve them.
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Blackhawk Network Holdings reviews and complaints 16

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Blackhawk Network Holdings - Fake gift cards

I purchased a Blackhawk Network gift card in the amount of $105.00 and had an unfortunate experience with my gift card purchase. Upon activating the card, I discovered that it only had a balance of one penny and upon further investigation the card oddly showed a fraudulent transaction on the day of activation. I immediately contacted customer service and...

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Blackhawk Network Holdings - Pre paid visa gift card

My mom received a pre paid gift card from an out of state family member to help during the loss of my brother. We tried using the gift card while making service arrangements and it didnt work. I told her I would look into it and the customer service has told me the card is not activated. I was told that the original purchaser would have to go back to the...

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Blackhawk Network Holdings MC debit reward card

I received my debit card. I activated it, set up my account. Received my balance which is $50.00. I’ve been around and around trying to figure out which retailer I’m able to use this card with? I’ve been on the website I’ve called and called with no answer. So I finally used the Lost or Stolen line and she confirmed my card and my balance but said she would put a “Order” in and someone would reach out via email. Days later and still Nothing..!

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Is Blackhawk Network Holdings legit?

Our verdict: Blackhawk Network Holdings has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Blackhawk Network Holdings's position as a benchmark of trust and quality within its industry. Users and clients of Blackhawk Network Holdings can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Blackhawk Network Holdings earns 100% level of Trustworthiness

Perfect Trust Endorsement: Blackhawk Network Holdings achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Blackhawk Network Holdings. The company provides a physical address, 4 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Blackhawk Network Holdings has registered the domain name for blackhawknetwork.com for more than one year, which may indicate stability and longevity.

Blackhawknetwork.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Blackhawknetwork.com you are considering visiting, which is associated with Blackhawk Network Holdings, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Blackhawk Network Holdings website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Blackhawknetwork.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Blackhawk Network Holdings.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the blackhawknetwork.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Blackhawk Network Holdings. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Blackhawk Network Holdings Gift card

I tried using a gift card for $100.00 today. It was declined. Knowing that the card was never used, I checked the balance online at the web address listed on the back of the card. I found out that the card was used on 8/3/23 for $100.00 and the merchant listed was VNLA SPCL A, New York 36. I did not make this purchase. The only other thing listed under the transactions was the Value Load Activation on 12/27/22 in the amount of $100.00. Upon doing a search online for VNLA SPCL, I found that other people had the same thing happen to them with their cards issued by Blackhawk Network Holdings. I am requesting that the $100.00 be refunded to me since the card was not used by me. I am the only person who had access to the card.

Desired outcome: Reimbursement of the $100.00.

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Blackhawk Network Holdings Giftcardmall

We purchased a gift card for our sons 13th birthday. When he tried to use it, it was drained all but .03 cents. We tried to call and get help. They sent a replacement card.(0 balance) They just keep adding more and more actions on the list that you are responsible to do. We filed a complaint with the bbb and they are trying to fight it. I know most people give up. We will not. They ruined our sons birthday with their scam.

Desired outcome: We just want what's right. We just want what we paid for.

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Blackhawk Network Holdings Achievers anything rewards card

User for years with Achievers Card. Received from work Alliance Data. No issues until now. This run around & getting poor resolution is unfair & unacceptable. Had $135 bal for over a year. Used card for purch in Dec it declined. Purchase was $40. They said no issues on their side but couldve been issue on merchants side. Seemed possible didnt try again & kept saving. Work gave points in April. My bal was $35. Called to find out how to fix it. Told go to website. I couldnt. Found out theres no profile for me anymore. Was told last 2 transactions. I had a fraud charge $99. Told try review text alerts of purchase. Explained I never received any alert if I had this wouldve been handled right then. Asked how & when did my profile get erased. They couldnt tell me. They finally understood with no profile there's nothing going to be sent. I wouldnt know of a problem. They said wait for email 24-48 hrs they would have a resolution. Was told get a new card since mine was compromised. Called company several times in two weeks still no email. They would escalate again. Just received new card had to register new profile which now works. Checked new cards bal hoping to see orig $135 & nope its only $20. Old bal was $35. They charged a $15 replace fee. Just got email saying sorry but charge was over 60 days old theres nothing they will do to reverse fraud charge. Called to escalate got same thing. Was told with new card I can start over. Tried getting my company to help asked if they could help with reimbursing $99 charge since work is a finance bank & they offer card to employees. They said sorry we just use this company go back to them. Blackhawk wont help. They didnt help in Dec when all this could have been avoided. Just found out fraud charge was reason orig purchase didnt go through. This company dont care about their users and making things right. They just want to charge you fees & take your money.

Desired outcome: refund / reverse the fraud charge

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Blackhawk Network Holdings Data breach

On October 31, 2022 I received a letter stating my personal information was involved in a data breach. On September 11, 2022 they discovered irregular activity. The unauthorized acquisitions occurred on September 4 through 12 2022.

Apparently they sent out a replacement prepaid card, but it I never received it. I try logging on the website and suddenly, I'm not signed up and I to create an account.

I don't give a damn about the money. I just want my identity back.

Desired outcome: Shut down Blackhawk network. Security for my identity.

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Blackhawk Network Holdings MC gift card

I received a gift card and have not been able to use it. It was activated upon purchase and I tried to use it. Declined. Tried to verify info online and was immediately directed to a Target site. I did not make purchases. Tried again later and webpage said site was in error. Funds are gone and not used by me. When I researched BlackHawk I see that in Sept 2022 a lawsuit was filed against your company for data breach. Seems that something should have been done. I filed complaints with BBB and FTC. Appears that your product should have been pulled off shelves in every store.

Desired outcome: I want my money back and want to see your product discontinued along with a hefty fine paid by you.

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Blackhawk Network Holdings Prepaid gift card - visa

On January 5, 2023, I needed to check the balance of a gift card I had received a year prior, but never used. The back of the Visa Prepaid gift card instructed to go to https://mygift.giftcardmall.com. I went to the site and entered the card number, expiration date, etc. and after submitting it immediately redirected to Target.com's main page. It did not show my balance before redirecting. I tried twice, and felt uneasy as I have never had this happen before. I got home from work and tried again and this time it brought me to the balance page only to show me that a transaction is PENDING for tomorrow, January 6, 2023, for the FULL amount of my gift card, which was $150.00 to "FGrocery LLC." This would have been in a 3 to 4 hour window.

I have attached the a screenshot of the balance/transaction page below. I should note also, that I have a second gift card that I also checked when I got home and the full $50.00 was still on the card, no issues. I spent it right away on an Amazon gift card, as I was afraid it would also be digitally removed from the Visa prepaid card like the other one. I have received these types of gift cards from my mom for years and have never experience any issues before.

The $150 card was a birthday gift from 2021, that I was saving to add to other gift cards to buy a treadmill. I don't know what to do or who to contact. I certainly don't want to contact the number on the back of the card. I realize now I should have spent it when I received the gift card, but I did not know something like this could happen. However, I am really upset and uneasy that the very day I attempt to check the balance, oddly get sent to the main page of Target.com, my balance is stolen in full. I will never recommend a VISA Prepaid gift card to anyone. Not a great start to the new year...

Desired outcome: Ideally, get the $150.00, although I know that won't happen. Mostly to get the word out that this could be happening to others, especially as the Holiday season just passed.

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BlackhawkScam
Alberta, CA
Jan 13, 2023 5:18 pm EST

On May 30, 2022, I received a Happy You gift card through Amazon for a birthday gift. (It is not an Amazon gift card, it is from a company they do business with!) A little over 7 months later, I keep running into roadblocks when attempting to use this card. The email sent to me on May 30 says it is from: Amazon.com Gift Cards. I called Amazon customer service and was informed that since it is not their card, they could not assist me. I was given (by the Amazon rep I spoke to) a phone number to call to have a physical card mailed to me. Well...what a joke. Upon calling that number [protected] and following their instructions, I was told they did not understand the card number I entered. I did find another number in the fine print online with the card info, so I called [protected], and it is a SCAM as I was immediately taken to a FREE LIFE ALERT. What the heck? Neither of these phone numbers worked properly, and I could never get to a human. My gift card and the money on it are being held hostage because it is a scam. I am calling Amazon back - they should stand behind the companies they do business with. BE CAREFUL WHAT YOU PURCHASE, FOLKS!

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Blackhawk Network Holdings Blackhawk holding gift card

Received $98.18 in (82) charges within 30 minutes of checking the balance on the card at a site that came up first when I searched their web address on the back of the card. I'm not the first (over 700 complaints at the Better business Bureau) Ist' been almost a month and they've done nothing but try to bury me in forms and red tape. (I had to fill out a form listing the 82 charges separately including the name of the scam company on each line). Several complaints on the BBC site claimed the phishing site was owned by Blackhawk and after this ordeal I am beginning to suspect that may be true.

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Blackhawk Network Holdings Unable to use card

Was given card as incentive through work. Card is not able to be used at normal places. No gas, no grocery stores, not the dollar stores, or CVS. I went on the myprepaidcenter.com website and under FAQ's it says:

Where can I use the card?

The card can only be used at merchants referenced on this website where Debit Mastercard is accepted.

Unfortunately, there are no merchants referenced anywhere on the website. I called the [protected] on the card and they said to call BlackHawkNetwork. BlackHawkNetwork says to call the number on the card...

Accidently found out that it could be used on the Build-A-Bear website but so far that's the only store.

Desired outcome: I just want someone to give me the list of where I can use this card! Had this card for a while now.

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Blackhawk Network Holdings blackhawk incentives inability to issue credit cards paid for with shell vacations points

Account #: [protected]
On or about July 3, 2019 I contacted Shell Vacations to cash in about $3500 in points to obtain $450 in Visa cards that were to be mailed to me in one $300 denomination and one $150 card. I was told that it takes 4 to 6 business days to obtain the cards in the US Mail. I waited the six weeks and called on or about August 7, 2019 to ask where my cards were. I was told that Shell Vacations uses Blackhawk Incentives as a third party to facilitate sending out these cards. I was transferred to Blackhawk Incentives and spoke to a representative that verified that they had not yet been used, and they would cancel them to issue new ones to arrive in 7 to 10 business days. When they didn't come by August 29th, 2019 I called to ask where the cards were now. This time I contacted "Charlie" in Owner's Care to assist me. He spoke to a supervisor at Blackhawk Incentives, who promised him that they would be sent by UPS instead of USPS to arrive in 2 to 3 business days. He also volunteered to provide an additional $100 card for the trouble I was having with Blackhawk Incentives.
On September 12, 2019 there was no UPS delivery and no cards had arrived, now after 14 days. I contacted Owner's Care again and was handed off to Blackhawk Incentives once again. I talked with an initial call taker to ask what the tracking number was for UPS to find out where the cards were at now. She didn't know and said that they were sent out by USPS in usual mail and to wait for more time as they are "Experiencing Delays." I asked to speak with a supervisor, who was quite blunt to say that they have had a problem generating the credit cards to customers and it was taking longer time now and to be patient. I was told that it would take 30 to 40 days from August 31, 2019 for the system to get the cards to me. I told her that this is no different than the other requests, and that "Charlie" from Shell Owners care was essentially lied to by the Blackhawk Incentives when the cards were to be sent by UPS and the $100 card was to be sent by regular mail.
I am extremely unsatisfied with the expectations that Shell and I your client should be getting from Blackhawk Incentives. It is obvious that they are in a state of disarray and cannot keep their promises or obligations to us. I had big hopes of using these cards on two trips I've already made since I originally asked for them. You should be looking into their lack of ability to perform the service that you are contracting them to perform. I suggest you investigate and "Terminate" their service. It is unimaginable that they operate in this manner, and if you are unaware of their lack of ability to perform their basic function or to make amends by truly expediting the process when cards go missing or in this case, just plane not sent at all. They are putting you in the position of violating your contract to the client to provide cards for clients when they have been paid for with Points cashed in. I'm terribly disappointed with how I've been treated and have no idea what Shell Vacations is going to do to get me the Visa cards that I have paid for.
What will you be doing to fix this problem?
Sincerely,
Rolf Parkes
[protected]

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Blackhawk Network Holdings unable to use card - this is fraud

I received my national grid rebates for buying energy efficient AC's. My total rebate of $80 was approved and I received a reward debit card. I activated the card online, at myprepaidcenter.com, and confirmed the balance on the card was indeed $80. But I have been unable to use it as it keeps being declined, and now I can not log back into the site, even though the sites confirms my username. THIS IS FRAUD! How is this company able to continue to operate? I call the number on the back of the card (888-371-2109) and it just hangs up on me. I will contact my states attorney general as this is fraud. I would just like to receive my $80 rebate.

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Blackhawk Network Holdings complaint

Was given a birthday visa purchased from your chain. I waited to use it and when I did it had not been properly activated. Returned to the store where it was purchased and they refused to assist saying it was longer than 30 days. The Visa is worth $100 and your company got the money. I expect a better solution than SORRY. I wan my gift of $100 and I do not think that after 30 days you are entitled to keep the money and thumb your nose at me

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Blackhawk Network Holdings Persona visa prepaid card

I ordered Three (3) $500 Visa Persona Gift Cards on Nov 1, 2016 from a rewards website. The cards are procured from and administered by myprepaidcenter.com which is run by Blackhawk Network. A month has gone by and the cards still have not arrived. The company (Blackhawk Network) apparently only sends their cards out via regular US mail, and does not provide any tracking options for customers. After calling the awards site several times, they told me they were emailing myprepaidcenter.com to confirm that new cards would be sent out to me, but that again, these new cards would be sent regular mail. I wanted to have these cards accessible for the holidays, and fell that it's very unprofessional that myprepaidcenter.com won't spend a few extra dollars to send me the cards with a 2 -Day delivery service or Priority Mail, after having to wait a month and counting for them to arrive. I will now have to wait potentially another month, meaning I will not be able to use these cards for the holidays as intended. For anyone looking for prepaid gift cards, I would definitely not recommend using myprepaidcenter.com or any card from Blackhawk Network.

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Makenna Harris
, US
Apr 16, 2023 11:28 pm EDT
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I logged in my email to check my balance, and it showed that I could not complete the payment if my balance was sufficient. The card number information was completely correct, and it was rejected all the time. I felt that my card had been changed.

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Blackhawk Network Holdings Bad service

I purchased an Only1 Mobile phone, and a $60 monthly service card for my son for Christmas. This company advertises "no hidden charges", and I bought this phone and card thinking there was no way my son could "go over" what was pre-paid for. One week after activating the phone, my son's phone was "suspended". When I contacted customer service at "Only1", I was told that he had a negative balance of about $5, due to texting and internet use. I have no idea why he was allowed to use texting and internet service when that does not appear to be included in the $60 card I purchased. I asked the service rep, who was incredibly rude and unprofessional, how to go about paying the balance, since he still had almost all of his 800 anytime minutes, and 3, 000 night and weekend minutes left. I was told to purchase a $10 card online, and "top off" his account. I searched their entire website, and there is no $10 card, even though they advertise that it's there. I purchased a $30 minute card, instead, thinking that would work. I was not able to put this $30 on his phone. The explanation given by the exact same rep when I called back (apparently she is the only one who works there?) was that I bought the wrong card, and that I "should have known better." I told her repeatedly that there was no $10 card option on their website, and she basically told me I was stupid.

At this point my son has a $30 phone, almost all of a $60 monthly plan, another $60 monthly card, and a $30 minute card, that are all completely useless. I am so disgusted by the deceptive practices of this company that I have told my son to throw the phone away, and I am now out $180. I think this company is guilty of false advertising ("no hidden fees!") and misrepresenting their products.

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