Evo Payments International’s earns a 1.8-star rating from 0 reviews and 5 complaints, showing that the majority of merchants are dissatisfied with payment processing services.
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Merchant rentals gb 67971
I made an application for the change of bank dated 24th of November, 2022 and to date there is still no progress.
There are never ending objections every time I ask for an update.
A signed application by the account holder who is director of a company is more than enough to process a bank change.
At first there was an objection that the bank letter should be in PDF format, though it was your portal flaw that doesn't accept PDF files.
PDF format was sent to the staff member through web chat and through email, but unfortunately no one bothered to update.
Once again spoke to another person he requested to send it again but still no response I made another effort but this time I was informed there is no application been made for bank change.
Last application was made again according to the guidelines dated 4th of January 2023 but once again upon my inquiry dated 10/01/2023 I was told a new thing that bank welcome letter has not been accepted Reason behind it's on two pages.
I assume these are all lame excuses for holding funds nothing more than that, obviously I can't explain all those number of calls and chats involved just to get bank changed.
Desired outcome: I need my funds cleared in my bank account as requested on my application without further delaying tactics.
Evo internacional service
Please don't hired this company you will regret. As small business we hired them, we have a ballet academy with less than 20 students, we process only 5 credit cards for month, the rest of the parents pay by checks, they charge us $1000.00 dollars every month for credit card transactions and we have an small business only open in February 2021. Also we close the account and they continue charging after that. because they said if you close your account after the 20th of the month, they will charge you until the 20 th of the following month . Is unbelievable.
Desired outcome: Return the money they charge us after we close the account.
The company simply wants to earn extra sum and asked to provide termination fee
We had the deal with Evo International and in 2013 we have stopped our deals and cancelled all contracts and services. However, this company continued to charge us and sometimes they have sent us the fake bills. So, after 3 years we received the letter from this company. They stated that they didn’t get the termination fee and if we didn’t pay them, they...
Read full review of Evo Payments InternationalIs Evo Payments International Legit?
Evo Payments International earns a trustworthiness rating of 63%
Generally safe, but check closely before sharing details.
We found clear and detailed contact information for Evo Payments International. The company provides a physical address, 12 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Evopayments.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Evopayments.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Evo Payments International. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
POS Fault
POS by EVO Canada keeps experiencing technical glitches every now and then. This is has turned into a nightmare for me and my staff. It becomes really difficult to handle customers in my retail store during peak hours.POS by EVO Canada is a pathetically slow machine (got the service last week). I complained about the issue three days ago but it has not been solved by the service provider yet. What should I do?
The complaint has been investigated and resolved to the customer’s satisfaction.
As I was checking the fraud case of my account at Evo Canada, I met with come buffoon online who said to be the CC executive on behalf of the fraud company. That was a simple ### with no brains and started giving me scrap about the fraud that has happened. This is complete nonsense.
Peter
Currently I am running an ecommerce shop and using the services of Evo Canada. Whenever I face a problem and try to call, their support staff does not register my complaint. Have planned to change my service provider.
Dont pay reps
This company does not pay their reps... They pay you in the begigining and near the end once you have bring in big accounts, thy "forget" about the bonus they promised you. Also I have never been payed a stat holiday or my vacation. Please avoid this company at all costs. They treat their reps like they treat their customers.. As we can see on many other complain boards and sites. They are unethical and forge signatures just like there us counter parts. Please avoid at all cost! They will make it sound all gravy and then use the gravy to bend youu over and stick it to you
Got a PIN pad from EVO Canada. The keys don’t work sometimes and the system goes blank. Pathetic!
The POS system (by EVO Canada) that I use for my restaurant fails frequently. This is damaging my business process, after all the reason why I got the system was to streamline process so I could get revenue. Seems I have wasted my money!
As I was checking the fraud case of my account at Evo Canada, I met with come buffoon online who said to be the CC executive on behalf of the fraud company. That was a simple ### with no brains and started giving me scrap about the fraud that has happened. This is complete nonsense.
Evo Canada reserves special treatment for those who try to cancel existing contracts. I unfortunately am a victim! Have a small eatery in Montreal and signed up with them a year ago. I decided to end my contract as I wasn’t too happy with the way these guys were handling my merchant account. Almost as though I existed only when they had to send a monthly invoice! Believe it or not it took me more than 3 months to get my agreement cancelled. Meanwhile I had to pay the service charges!
Weak and feeble customer support has become synonymous with Evo.
Jennifer
EVO Canada’s online payment processing that I have been using for the last one week for my retail website is not working properly ever since it was integrated with the website. Technical expert of the company has fixed it twice but the issue keeps coming up. I think the system is susceptible to virus
wreck
I was recently introduced to Evo’s enterprise payment system by a business colleague. The services seemed fine till we began receiving breach of card security complaints from our customers. Evo did not even recognize the fact that there was a problem. We had to eventually switch to another service provider. But obvious, that we suffered financial losses not to mention the mental harassment.
EVO Canada's reps are on straight commission, there is no holiday pay or stat pay, never has been. I have always been paid my commissions and I pride myself on offering the best customer service to my merchants. As for forging signatures, that is simply not true. The merchant's driver's license is required to be submitted with the application and the signatures must match on every page that needs to be signed. A copy of the contract is sent to the merchant from the customer service department so the merchant would clearly see what their signatures look like. The complainer here cannot spell and there is even a spell checker in this comment area. They obviously do not know company policy. The use of capital letters symbolizes yelling in written text as well. Why are you yelling?
I had the opposite experience with EVO Canada. I had worked for them for over a year. I am now working for a banking partner and I am grateful for the experience that I have gained working in such a positive environment. They promptly paid my commissions once each merchant was activated and honored all of their promises. Furthermore, they helped me get my current position at my current job.
Overview of Evo Payments International complaint handling
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Evo Payments International Contacts
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Evo Payments International phone numbers+1 (516) 479-9000+1 (516) 479-9000Click up if you have successfully reached Evo Payments International by calling +1 (516) 479-9000 phone number 0 0 users reported that they have successfully reached Evo Payments International by calling +1 (516) 479-9000 phone number Click down if you have unsuccessfully reached Evo Payments International by calling +1 (516) 479-9000 phone number 0 0 users reported that they have UNsuccessfully reached Evo Payments International by calling +1 (516) 479-9000 phone numberHead Office (USA+1 (800) 227-3794+1 (800) 227-3794Click up if you have successfully reached Evo Payments International by calling +1 (800) 227-3794 phone number 0 0 users reported that they have successfully reached Evo Payments International by calling +1 (800) 227-3794 phone number Click down if you have unsuccessfully reached Evo Payments International by calling +1 (800) 227-3794 phone number 0 0 users reported that they have UNsuccessfully 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Evo Payments International emailsinfo@evopayments.com100%Confidence score: 100%Supportsarah.schneider@evopayments.com99%Confidence score: 99%communicationbarry.gray@evopayments.com99%Confidence score: 99%brendan.tansill@evopayments.com99%Confidence score: 99%kevin.hodges@evopayments.com99%Confidence score: 99%communicationsarah.perry@evopayments.com98%Confidence score: 98%communicationmark.nawrocki@evopayments.com98%Confidence score: 98%communication
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Evo Payments International addressTen Glenlake Parkway, South Tower, Suite 950, Atlanta, Georgia, 30328, United States
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Evo Payments International social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all Evo Payments International contacts
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