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MyPrepaidCenter.com Customer Service Phone, Email, Contacts

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1.5 5 Reviews 537 Complaints
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MyPrepaidCenter.com Complaints 537

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J
10:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPrepaidCenter.com You have been blocked. why?

I received the message “you have been blocked” and have been trying to use my cards for the last few days. Customer Service stated the issue would be rectified within 48 hours and I am still locked out of my account. This is becoming very frustrating and I need access to my cards. Horrible company and someone needs to report this to a government agency to get results.

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Blackhawk Network Holdings
Jul 19, 2023 8:53 pm EDT

Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected]

Regards

Jose G.

Myprepaidcenter.com

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G
8:51 am EDT

MyPrepaidCenter.com Complaint

On July 12th in the morning I lost access to my account. Impossible to login, only getting this message:

You have been blocked.
Why? Something about the behaviour of the browser has caught our attention.
There are various possible explanations for this:
You are browsing and clicking at a speed much faster than expected of a human being.
Something is preventing JavaScript from working on your computer.
There is a robot on the same network (IP...) as you.
I have called two times since the first time the agent mentioned they were having issues with their system and I should wait 2 hours. Then I called back and the agent opened a ticket and said the problem will be fixed within 24 hours.

On July the 13rd I got this email,
Hello George,
We’re reaching out to you from Hawk Incentives about case number... We are sorry to learn that you can't log in on the website MyPrepaidCenter.com.
Let us inform you that your request was escalated and is under review; we will contact you every 48 business hours to confirm that we still working on your case until we can get a resolution.
We apologize for any trouble this may cause.
The worst part is that I'm still blocked three days later, no access to my account and I need to use those gift cards. On my opinion this is taking to long.

Read full review of MyPrepaidCenter.com and 1 comment
Update by Geo00
Jul 14, 2023 10:53 pm EDT

I received an email today that the issue was solve, but it is not, I'm still getting the same error message and no access my account

Update by Geo00
Jul 14, 2023 10:49 pm EDT

I received an email that my case was solved, but it is not, I'm still getting the same error message and no access to my account

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alex_2
Bucharest, RO
Jul 14, 2023 9:16 am EDT
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More and more complaints of this type are bubbling up and they seem to have absolutely no idea about what to do.

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N
1:03 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

MyPrepaidCenter.com You have been blocked but why ?

See the image. It says “You have been blocked” but why

Why? Something about the behaviour of the browser has caught our attention.

There are various possible explanations for this:

You are browsing and clicking at a speed much faster than expected of a human being.

Something is preventing JavaScript from working on your computer.

Having problems accessing the site? Submit feedback.

This is just so stupid. I am blocked out of no where. Please unlock me as soon as possible. Such a waste of time!

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Blackhawk Network Holdings
Jul 19, 2023 8:48 pm EDT

Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected]

Regards

Jose G.

Myprepaidcenter.com

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Geo00
Cape Coral, US
Jul 14, 2023 10:39 am EDT

Hello, I am having the same issue and no solution yet.

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Author of the review
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Nick Pat
US
Jul 15, 2023 7:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Geo00

They fixed it. I was able to access the account once and it got blocked again. This seems like a game to me. I am not sure if they are purposely trying to make it difficult for everyone so people can’t use the money!

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alex_2
Bucharest, RO
Jul 14, 2023 2:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Anyway, please call them, open a ticket. I'm not sure they're aware regarding the dimensions of the problem they have.

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alex_2
Bucharest, RO
Jul 14, 2023 2:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Interesting, I was suspecting something related to geofencing, since I'm outside of US. But I used an ip whois service on the Internet and I see your IP is from Tampa, Florida. So, the same problem for the US citizens.

Still, it's for sure a problem of their poorly designed captcha system.

I suspect they had like an attack so they blocked all the customers. May be efficient from a business point of view (not losing money on the short term), but usually security done right blocks the bad actors but is almost invisible for the legitimate users. You don't just lock everything and drop the key in the ocean.

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8:55 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

MyPrepaidCenter.com Prepaid mastercard

Transaction declined. All info blocked out with dashes when I log in now. Yep. Must be locked again. Horrible company. Horrible cards I am in Canada at the moment and there is a $1.89 USD balance left. Tried doing $2 canadian since usd is worth a lot more (1.89 usd should be worth around $2.50 cad.) Fine print says 2% foreign currency fee so it must be allowed... hmmm. Cant use outside of USA afterall?

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Blackhawk Network Holdings
Jul 19, 2023 8:42 pm EDT

Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected]

Regards

Jose G.

Myprepaidcenter.com

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A
7:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPrepaidCenter.com Account blocked

While trying to log in to my account, I got this message:

"You have been blocked.

Why? Something about the behaviour of the browser has caught our attention.

There are various possible explanations for this:

You are browsing and clicking at a speed much faster than expected of a human being.

Something is preventing JavaScript from working on your computer.

There is a robot on the same network"

I contacted support, the guy said he escalated the issue and it should resolve in 24h. In the meantime, they updated my password and sent it over to me, marking my case as "resolved".

BUT the case is not resolved, since I'm still blocked with the new password. This is not account related, but rather a very poor captcha system that just blocked lots of users, as I'm reading in this thread.

It's such a shame that it takes so much to resolve an such an outage.

I'll post an update here regarding the status of my request, because I reopened the ticket.

Desired outcome: Unlock my account

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Update by alex_2
Jul 15, 2023 8:48 am EDT

After going back and forth with their customer service, they said they "resolved", by offering me these "tips":

"Let us inform you that we received your request regarding your profile access, we recommend the following to log in.

-Use a regular computer, laptop, or desktop.

-Use Google Chrome or Mozilla Firefox as a browser to have a better experience

-Try up to 8 hours after last attempt.

If after trying these steps you are still having issues, do not hesitate to reply to this email.

Your business is greatly valued, and we are happy to help you."

In reality, I tried a lot of browsers and computers, but still no luck.

I guess that legal action should be taken against these scammers, as It's almost a week since they locked me out of my account and couldn't offer a solution.

I understand errors may happen, but this looks to me more like a scam than an error.

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Blackhawk Network Holdings
Jul 19, 2023 8:33 pm EDT

Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected]

Regards

Jose G.

Myprepaidcenter.com

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lisamarie4266
Pittsburgh, US
Jul 17, 2023 12:38 am EDT

I’m in the same situation! It’s been over a week and I’m still blocked!

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Jay 42
Philly, US
Jul 16, 2023 9:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

This is a major issue. I have started the process of emailing the president of the company to bring awareness and helpful to get some real results.

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Christina Smith
US
Jul 16, 2023 4:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

This is happening to me too, and almost 2500.00 in cards on my account... its been 10 days since I have had access to them.

I'm going through the exact same situation

I definitely think it's a scam

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Geo00
Cape Coral, US
Jul 15, 2023 10:27 pm EDT

I'm still in the same situation, can't access my account, I called them again and they re-opened the case more than 24hrs ago and still no answer. This is weird because I have been using this site for more than a year. They mentioned that the money will not be lost, my biggest concern is that some of my gift cards are expiring soon. Hopefully they fix this issue soon.

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Nick Pat
US
Jul 15, 2023 7:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was able to access the account once after 8 hours. I received the same email but it blocked me again. I am blocked everywhere; chrome, safari, firefox. This seems like a scam to me. They don’t want people to use the money!

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Nick Pat
US
Jul 14, 2023 12:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Same here. How did you resolve it ?

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Author of the review
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alex_2
Bucharest, RO
Jul 14, 2023 2:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Nick Pat

Nothing resolved yet.

I called the number on their website, so I managed to get in contact with customer service. They thought my tichet was resolved by changing my password, but it wasn't the case. I replied saying that i'm still blocked and the ticket was automatically opened.

This is the reply after reopening the ticket:

"We’re reaching out from Hawk Incentives about case number ---.

Your request is under review, and we’ll get back to you within 48 hours. We apologize for any trouble this may cause."

And another one:

"Note: You can also create or view cases and perform a lot of self-services within our New Portal. In case you don’t have access yet, please contact your AM (Account Manager)."

The "New Portal" link is: https://support.blackhawknetwork.com/support

The thing is that I was planning to buy a present, so I decided to use a previously generated virtual card, but that's not possible.

I'm still amazed of how long it takes to resolve this.

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A
11:30 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

MyPrepaidCenter.com My prepaid center account got locked

Yesterday, July 11th, 2023 i was using my prepaid center to check balance in one of my virtual cards, and suddenly my account got locked, i have few virtual cards in there that im not able to access in any other way, i checked contact us, but its just about the cards, doesnt say anything about the account.

That locked screen allowed me to submit feedback but nothing happen since, i want to know hot i can unlock the account an access my account?

Desired outcome: I want my account to be unlocked please

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Blackhawk Network Holdings
Jul 19, 2023 8:22 pm EDT

Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected]

Regards

Jose G.

Myprepaidcenter.com

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Nick Pat
US
Jul 14, 2023 12:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Same here. What the heck is this?

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alex_2
Bucharest, RO
Jul 13, 2023 7:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

same here. seems like their captcha system is just blocking anything.

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C
11:54 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

MyPrepaidCenter.com account is locked and unable to login in

when I try to login in, it said my account is blocked. there are multiple cards in my account and I can not use it.

the page information is as follow:

Why? Something about the behaviour of the browser has caught our attention.

There are various possible explanations for this:

You are browsing and clicking at a speed much faster than expected of a human being.

Something is preventing JavaScript from working on your computer.

There is a robot on the same network as you.

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Blackhawk Network Holdings
Jul 19, 2023 8:11 pm EDT

Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected]

Regards

Jose G.

Myprepaidcenter.com

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alex_2
Bucharest, RO
Jul 13, 2023 4:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tried generating a virtual card without an account, but I got blocked again while retrieving the card details.

Tried creating another account, no luck.

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alex_2
Bucharest, RO
Jul 13, 2023 4:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I also got this error yesterday. Seems that they have a problem with their captcha system / geofencing.

Sent a complaint, waiting for a reply. For the moment, they reset my password, but it still doesn't work, so I reopened the ticket.

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J
1:31 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

MyPrepaidCenter.com Virtual Gift Card from Busch

Received 2 rebate cards. One downloaded fine and was able to put into my Wallet. The other kept saying "Could not download. Check with Issuer." I called and was on hold over 30 minutes. Was told cards ending in 7746 were still being processed. To wait 24 hours. I waited 72 hours and still got the same message. I called again and now they say "You have been trying to add card too many times". Try to add to Wallet on a different device. Like everybody has 2 phones. Everytime you call you get the runaround. Different excuse, blah blah blah. I told her to just send be an actual card in the mail and she informed me it would be $3.00. So I lose out on $3.00 because They can not get their act together. Seriously. In the future, I will get an actual card. Hopefully it will work. Although ready all the complaints, I have my doubt. Say away from Blackhawk.

Desired outcome: Give me my $ on a actual gift card.

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Blackhawk Network Holdings
Jul 19, 2023 8:07 pm EDT

Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected]

Regards

Jose G.

Myprepaidcenter.com

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2:54 pm EDT

MyPrepaidCenter.com Mastercard

I received this card as part of a settlement, I registered the card and tried to use it but it was declined several time by Amazon, however when I went on the card website it has the funds for the attempted purchases pending. But Amazon said it was declined. When I called the card customer service line, its only preprogrammed automated selections. The is no live customer service to assist on the customer service line. Meanwhile the purchases still show pending on their website but Amazon said they were declined. I want my money $85.00

Desired outcome: Free up the money on the card for use. Have a live person reach out from customer service.

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Blackhawk Network Holdings
Jul 19, 2023 7:22 pm EDT

Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected]

Regards

Jose G.

Myprepaidcenter.com

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Rob AS
US
Jul 20, 2023 1:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

finally reached somebody that helped. turns out you cannot link this card to myprepaid center, you only can check your balance with the link provided. the card is not taken everywhere. Jose did help my get this straight, ill try to use it.

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Rob AS
US
Jul 17, 2023 3:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Terrible service

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Tina Broutin Proctor
US
Jul 13, 2023 12:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Im having the same problem. Ive contacted the service people twice was assured problem was fixed. It hs not been fixed. Tina Proctor

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10:28 pm EDT

MyPrepaidCenter.com Prepaid visa thru my health provider as a reward for checkups

I received rewards from my health provider for getting checkups. I was given several different gift cards to choose from. So I chose the prepaid visa. It said it was activated on 07/01. Well I tried to use it on Amazon but it declined. Tried to use it 3 more times. I’m like WTH! $85 that I EARNED! And I can’t even use it. I will be seeking action! I want my money! $85

Desired outcome: I want my EARNED $85 on the visa I chose. This is ridiculous! Stealing! I want a REFUND!

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Blackhawk Network Holdings
Jul 19, 2023 7:19 pm EDT

Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected]

Regards

Jose G.

Myprepaidcenter.com

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2:33 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

MyPrepaidCenter.com Prepaid Master card money was used which I don't recognized. How to stop the transection payment or get the money back to my card.

I got a prepaid Master card with card # [protected].

I have it activate via a specific QR code web site come with the card. The 1st web site coming up asking to provide details card informations. After provided all necessary information. I didn't get the Confirmation of the card being activated or not. So I go back to the QR code web site again. This time the site asking with icon card activation. I follow the step and provided the card information again. The site with feed back that my card has been activated. Also showing the total amount in the card..

I use the card 3 days after card activation. I found that the amount of money mostly being gone. In other word, the money was stolen by someone. I would like to know is it possible to stop the payment and get money back to my card? Or. Void this prepaid card and send me a new one.

I appreciate that if you can give me a reply to [protected]@gmail.com.

Thanks

Paul Sham.

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Blackhawk Network Holdings
Jul 19, 2023 7:16 pm EDT

Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected]

Regards

Jose G.

Myprepaidcenter.com

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4:11 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

MyPrepaidCenter.com Rebate card

I received a rebate card from them through Kohl's, activated it, thought it was all good. Tried to use it at multiple locations, over multiple months, always was declined. Tried calling never got through. Tried emailing them never got a response. Card has now just expired without ever reaching them. Is there a way to get my money back? Or a replacement card? Is this company even legitimate?

Desired outcome: Would like a replacement working card, or a cash rebate.

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Blackhawk Network Holdings
Jul 19, 2023 7:11 pm EDT

Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected]

Regards

Jose G.

Myprepaidcenter.com

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8:12 pm EDT

MyPrepaidCenter.com Devalued Card before expiration date + No Customer Service

I was issued a pre-loaded debit card for a settlement. I have a digital card with a clear expiration date of December 2024 yet the card has a fee last month for non-use. There was no statement about needing to use the card before the expiration or any fees with use (or non-use)

When I tried to contact customer service there was NO way to actually get through. It's an automated system that ends up in the same place everytime telling you to hang up if you are done or go back to the main menu. There is no email address to respond.

They absconded with my money owed to me from the settlement. I should check and see if other people from the class action experienced the same thing and start a new one, with a new defendant.

Desired outcome: Refund the money. And have an actual customer service. State any fees or restrictions at the time of issuance OR clearly print the expiration date and abide by it. So many options to be ethical and none were used.

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Blackhawk Network Holdings
Jul 06, 2023 6:27 pm EDT

Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected]

Regards

Jose G.

Myprepaidcenter.com

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8:27 pm EDT

MyPrepaidCenter.com UPMC for Life

I have been trying to use my card the last 2 weeks because it expires tonight. I've tried to use it at Walmart and target. Keep getting the answer the card service won't release the money. I received this card from my insurance for doing the right thing. But you aren't, by not letting me get the money. I've also called repeatedly and went on the website to find out what retailers. I cannot find a list of retailers I can use my card with. I would gladly use one to get my $50.

Desired outcome: Receive a new card with an extended date for $50. and a list of retailers where I can use it.

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Blackhawk Network Holdings
Jul 06, 2023 6:23 pm EDT

Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected]

Regards

Jose G.

Myprepaidcenter.com

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10:55 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

MyPrepaidCenter.com Ceedit Card $100

After receiving this credit/debit card as a rebate (Chevrolet), I followed the instructions in order to activate the card. Never used until for the first time I couldn't pay. I called the number in the rear of the card and the automatic system said I have a negative balance (!). Furthermore, I cannot access my account anymore, log-in is not possible even changing several times the password. Nothing seems working...And, of course I cannot contatc anybody in order to find a solution for any of these issues.

Desired outcome: I need to have access to my account, I need to know why there is a payment in Saudi Arabia when I have never been there (proof in hands).

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Update by Starlord
Jun 23, 2023 8:47 pm EDT

Did you asked for my email address? If yes, here it is: lucadiving666@gmail.com

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Blackhawk Network Holdings
Jun 22, 2023 8:44 pm EDT

Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected]

Regards

Jose G.

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9:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPrepaidCenter.com Unable to use my card

I registered at your site, and purchased the $100 MASTER CARD to use it for online services in 16 June. I have $80+ remaining balance on the card . So what happened is that I've tried to use a 80$ card on a website where it got declined (I had previously used same cards like these before and it worked fine). Then I tried another website and had the same issue it again got declined.

Later on I tried to use it on PayPal or Google play and its the same issue it gets declined and now I'm sure the card is blocked by your system for some unknown reason. Now I'm stuck with a 80$+ card that's of absolutely no use.

I tried 3+ different stores and all of them now decline. There is no listed way to contact Support for help.

The card doesn’t indicate correct when I type it in on their phone system but I can see the remaining balance on the site.

Thank you

Desired outcome: I want to use the card normally as i should be able to and not get blocked for absolutely no reason.

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Blackhawk Network Holdings
Jun 19, 2023 9:32 pm EDT

Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected]

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6:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPrepaidCenter.com Bought the $95+ mastercard that I cannot use

I registered at your site, and purchased the $100 MASTER CARD to use it for online services in June. I have $90+ remaining balance on the card before my PayPal Wallet said this card can no longer be used.

I tried 5 different stores and all of them now decline. There is no listed way to contact Support for help.

The card doesn’t indicate correct when I type it in on their phone system but I can see the remaining balance on the site. My contact email ( [protected]@gmail.com)

Thank you

Read full review of MyPrepaidCenter.com and 1 comment
Update by Arron Smith
Oct 03, 2023 3:44 pm EDT

My problem not solve , your service very bad. I am not purchase your gift cards again.

Update by Arron Smith
Jun 21, 2023 1:14 pm EDT

My Contact Gmail: arronsmith1922@gmail.com

Please resolve my issue as soon as possible.

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Blackhawk Network Holdings
Jun 19, 2023 9:26 pm EDT

Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected]

Regards

Jose G.

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11:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPrepaidCenter.com Bought the $100 mastercard that I cannot use

I registered at your site, and purchased the $100 MASTER CARD to use it for online services in June. I have $87 remaining balance on the card before my Apple Wallet said this card can no longer be used. I tried 3 different stores and all of them now decline. There is no listed way to contact Support for help. I’ve tried to calling all their listed customer service lines without any success of talking to a live person. The card doesn’t indicate correct when I type it in on their phone system but I can see the remaining balance on the site.

Desired outcome: I want to access my account and card

Read full review of MyPrepaidCenter.com and 1 comment
Update by Arron Ryals
Jun 18, 2023 3:25 am EDT

Previous DM expired send another DM

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Blackhawk Network Holdings
Jun 17, 2023 7:59 pm EDT

Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected]

Regards

Jose G.

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Author of the review
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Arron Ryals
San Francisco, US
Jun 18, 2023 2:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My contact gmail : arronsmith1922@gmail.com

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11:21 am EDT
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MyPrepaidCenter.com Myprepaid card

This is the worst [censored]ing company ever I have over 454$ that I can not get I been going thru [censored] with this [censored] company! They are no help Dnt go thru this company complete SCAMMMM I hate this company they won’t tell me when my card will be in they won’t help me with anything I can’t understand these ppl I am so livid that something like this can have a full control of you money

Desired outcome: I want my money

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Blackhawk Network Holdings
Jun 17, 2023 7:56 pm EDT

Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected]

Regards

Jose G.

ComplaintsBoard
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8:06 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

MyPrepaidCenter.com Login Issues and Prepaid Card Usage

For days I have been unable to login to my account online as it keeps saying "There was an error signing in. Please try again later.", and neither can I use half of my prepaid virtual mastercards as well. Even when I try to add them to my apple wallet, it still doesn't work.

It used to work so well last week but now it doesn't, especially when I contacted support about this, they weren't too helpful / cooperative with the situation.

Desired outcome: Access to my account and full usage of my prepaid mastercards on the platform and on my wallet.

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eerdem
San Francisco, US
Apr 20, 2024 11:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have the same problem. I opened a ticket with them, after two weeks they closed it saying it is resolved but it is NOT resolved! I reopened the ticket. I was wondering if your problem ever got solved and if so, how? Thanks!

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B
Blackhawk Network Holdings
Jun 12, 2023 4:50 pm EDT

Thank you for contacting Myprepaidcenter.com. We apologize if your experience was not 100% positive.

Thank you for taking the time to contact us. We appreciate your comments and suggestions, as we are always looking to improve upon the gift card experience, we have contacted you via DM to learn more about the experience.

You can also contact us at [protected]

Regards

Jose G.

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How to file a complaint about MyPrepaidCenter.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by following the prompts to create a new one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MyPrepaidCenter.com. Make it specific and clear, such as "Unauthorized Charges by MyPrepaidCenter.com" or "Difficulty Accessing Funds on MyPrepaidCenter Card".

4. Detailing the experience: Provide a detailed account of your experience with MyPrepaidCenter.com. Include key areas such as:

  • The nature of the problem you faced, whether it was with account access, card activation, balance discrepancies, or customer service issues.
  • Describe any transactions that are relevant to your complaint, including dates, amounts, and what the transaction was supposed to be for.
  • Detail the steps you have taken to resolve the issue, including any communication with MyPrepaidCenter.com's customer service.
  • Explain how this issue has personally affected you, such as financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like social security numbers or full credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MyPrepaidCenter.com, whether it is a refund, card replacement, or other solutions.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from MyPrepaidCenter.com or other users to further your case.

Frequently asked questions (FAQ) about MyPrepaidCenter.com customer service
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Is MyPrepaidCenter a legitimate prepaid card provider?

Yes, MyPrepaidCenter is a legitimate prepaid card provider that offers prepaid cards for various brands and purposes.

Is MyPrepaidCenter a scam?

No, MyPrepaidCenter is not a scam. The company is a legitimate prepaid card provider that has been in business since 2004.

Can I trust MyPrepaidCenter?

Yes, you can trust MyPrepaidCenter. The company has a good reputation and has received positive reviews from customers.

How does MyPrepaidCenter work?

MyPrepaidCenter allows customers to purchase and manage prepaid cards online. The company also offers customer support and account management services.

Does MyPrepaidCenter charge fees?

Yes, MyPrepaidCenter charges a small fee for each prepaid card transaction. The fee varies based on the type and amount of the prepaid card.

Are there any hidden fees when using MyPrepaidCenter?

No, there are no hidden fees when using MyPrepaidCenter. The company is upfront about its pricing and fees.

How can I be sure that my MyPrepaidCenter prepaid card is legitimate?

MyPrepaidCenter guarantees the authenticity of all prepaid cards purchased through its website. The company also provides a refund policy for any issues with prepaid cards.

Are there any complaints about MyPrepaidCenter?

Like any company, MyPrepaidCenter has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.

Is MyPrepaidCenter affiliated with any other companies?

MyPrepaidCenter is an independent prepaid card provider and is not affiliated with any other companies.

How do I know if MyPrepaidCenter is the right prepaid card provider for me?

You can determine if MyPrepaidCenter is the right prepaid card provider for you by researching the company, reading customer reviews, and comparing its fees and features to those of other prepaid card providers.

Does MyPrepaidCenter offer prepaid cards for a variety of brands?

Yes, MyPrepaidCenter offers prepaid cards for a variety of brands.

Does MyPrepaidCenter offer international prepaid cards?

No, MyPrepaidCenter does not offer international prepaid cards. The company only offers prepaid cards for use within the United States.

Can I personalize my MyPrepaidCenter prepaid card?

No, MyPrepaidCenter prepaid cards cannot be personalized. The company provides cards with predetermined designs and denominations.

How does MyPrepaidCenter handle returns or exchanges?

MyPrepaidCenter does not handle returns or exchanges for prepaid cards. Customers should follow the specific return policy of the merchant from which they made their purchase.

Does MyPrepaidCenter offer any additional services besides prepaid cards?

No, MyPrepaidCenter only offers prepaid cards.

How do I contact MyPrepaidCenter's customer support team?

MyPrepaidCenter provides customer support through email and a toll-free phone number.

Are the prepaid cards on MyPrepaidCenter updated regularly?

Yes, MyPrepaidCenter updates its prepaid card selection regularly to ensure they are current and valid.

Does MyPrepaidCenter have a mobile app?

Yes, MyPrepaidCenter has a mobile app that allows customers to easily manage their prepaid cards on-the-go.

Does MyPrepaidCenter offer any loyalty programs?

No, MyPrepaidCenter does not offer a loyalty program.

How does MyPrepaidCenter make money?

MyPrepaidCenter makes money by earning a commission from the brands whose prepaid cards are featured on the website. The company charges a small fee for each prepaid card transaction, which helps cover its operational costs.

Overview of MyPrepaidCenter.com complaint handling

MyPrepaidCenter.com reviews first appeared on Complaints Board on Jul 31, 2013. The latest review Card expired was posted on Jul 28, 2024. The latest complaint Discover prepaid card was resolved on May 30, 2023. MyPrepaidCenter.com has an average consumer rating of 2 stars from 541 reviews. MyPrepaidCenter.com has resolved 70 complaints.
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  1. MyPrepaidCenter.com Contacts

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  3. MyPrepaidCenter.com emails
  4. MyPrepaidCenter.com address
    State Highway 121 BYP, Suite 20, Lewisville, Texas, 75067, United States
  5. MyPrepaidCenter.com social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 13, 2024
MyPrepaidCenter.com Category
MyPrepaidCenter.com is ranked 12 among 104 companies in the Credit Cards category

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