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MyPrepaidCenter.com Customer Service Phone, Email, Contacts

MyPrepaidCenter.com
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1.5 5 Reviews 536 Complaints
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MyPrepaidCenter.com Complaints 536

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M
9:09 pm EDT

MyPrepaidCenter.com card came from Smart Energy...still had 87.00 on it tried debit and credit both said it needed pin number

date was monday 10/31/2022... time was 6 pm we tried debit and credit ...it said i needed pin number on both...therewas still 87.00 on the card...expired date was 10/22...it was walmart in st marys pa...card number was [protected] security code number was 345...email adress is [protected]@yahoo.com...please email me back and tell me why the card wasnt eccepted

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Elvi Chap
US
Nov 04, 2022 4:06 pm EDT

It stole money it was supposed to be MINE! I could not use it , There was $100 to begin with and after I paid $80.50 I could not use the remaining $29.50 after the first use to pay an equal amount bill since the first use so it stole he remaining am9ount is what companies that give you this cards to steal your money ! The remainder could not be used. It is disgusting ! This is like the Biden Government ripping you off !

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D
12:23 pm EDT

MyPrepaidCenter.com I was awarded a GIFT card for $100 MC

I was awarded a GIFT card for a $100 MC. from doing surveys on MY POINTS. The issue date that I cashed in my points for said card was 10/7/2022. It is suppose to be a GIFT card, but it is asking me to sign a contract?

I want to give the card as a gift to someone else.

I DO NOT WANT TO SIGN A CONTRACT. I JUST WANT MY PROMISED GIFT CARD.

If you can not send me my gift card, please cancel and send my CREDIT back to MY POINTS so I may get a gift card that does not require a contract

My code for said Gift card was FEBJFLRTXBZB

The account it should go back to is [protected]@gmail.com

Thank you

Darlene

Desired outcome: either make it a gift card NO CONTRACT or let me cancel and let My POINTS put the points and cash back into my MY POINTS [protected]@gmail.com

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D
10:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPrepaidCenter.com insufficent amount of rebate

I sent in three rebate qualifications and received a $5.00 card (should have been $15.00). Was indicated that you could claim up to 6 rebates of $5.00 each. have tried getting rebates in the past and was declined for some reason or other. Quit wasting stamps on them..Someone is pocketing this extra money. I personally don't care for Budweiser, but buy for friends-no more..

Desired outcome: would like to have my full refund

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J
1:13 pm EDT
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MyPrepaidCenter.com MVP Health Care Master Card $200.00 Reward

Attempted to use card at Macy's which is on the list of participating merchants. The card was declined even though I still have $120.09 left on card. This attempt at use was made on 10/3/2022 11:00AM EDT. I attempted to buy a handbag for $ 38.06 card was declined, I purchased the bag using my personal Visa Card. I then attempted to purchase a pair of earrings again card was declined I used my Amazon Visa card for 104.00 . On 9/26 I used the card at Bath and Body Works for $27.00 successfully. On 9/20 I made a successful purchase of $52.91 at Bed Bath and Beyond, this left a balance of $120.09 on my rewards MVP Mastercard. I don’t believe there is anymore information to offer

Desired outcome: I would like to know why the card was declined and how this can and will be corrected. The card was activated as a credit card

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O
7:25 am EDT
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MyPrepaidCenter.com MyPrepaidCenter.com - irregular activity on my card transactions

I've recently got an email about an irregular activity on my card transactions.

After accessing my account I saw that there are 2 transactions that were not made by me.

I've filled the required form from the website and sent it by mail.

According to the auto replay an answer should be sent in 2-3 days,

Two weeks have past and still no answer was received.

Desired outcome: Please contact me and refund these transactions.

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L
5:13 am EDT

MyPrepaidCenter.com New card not issued

Feels like a scam. I got a prepaid amount for some work I did and shortly after they 're-issued' me a new card due to 'irregular activity', but I haven't even used the card, and the new card couldn't be located in my account.

There's also no email or alternative way to contact them, except via phone-call.

I think they could be cheating their partners by charging them, but then creating challenges so i can't claim payout the amount I'm owed.

Desired outcome: Contact me directly via email.

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K
2:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPrepaidCenter.com Card expired but their site doesn’t provide any instructions and impossible to get in touch with an agent

My activated cards expired in 2021 and May 2022. Multiple times I tried to get in touch with their customer service with no luck. The last time I called was 09/17/2022. I was put on hold and then disconnected.

The website has zero instruction for this particular case. There’s a line on the cards « Funds never expire ». They maybe not but I can’t access them either.

Desired outcome: Get my cards reissued with new expiration dates or get the refund mailed to me.

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I
8:16 pm EDT

MyPrepaidCenter.com Never received replacement card

Ordered replacement card 8/22. Was told 7-10 business days for replacement card, but can take up to 30days. Was notified on 9/14 that was card was being used and i still have yet to receive a replacement card. Called customer service spoke to 3 different people. Was told my card would be expedited. This company needs to be closed. Customer service is usless.

Desired outcome: SEND MY CARD AND REFUND FRAUDULENT TRANSACTION

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E
3:28 pm EDT

MyPrepaidCenter.com Website down, unable to activate cards

Purchased 4 tires from Tire Store. Received two prepaid debit cards as customer reward for tire purchase in the amount of $100 & $50 and upon receipt I followed the activation instructions on the debit card. Upon accessing the web site (MyPrepaidCenter.com - ACTIVATION REQUIRED) a blank page comes up. I attempted to access the site multiple time with same results, ALSO tried calling to Activate with message saying the sight it down.

Desired outcome: Would like to have my Gift Cards activated!

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J
1:25 pm EDT

MyPrepaidCenter.com activating the prepaid card

First, it took over 6 months to receive the card. Once received, I tried to activate it (on 9/11/2022) both by scanning the code and also by going to the webpage, but the site is down. I wanted to use the card later today but I guess that is not going to happen. And their phones are down also b/c when the number on the back of the card is called, you hear, "we're sorry, our systems are undergoing maintenance at the moment..." and it hangs up on you. I will never order from another company that uses Myprepaidcenter as their rebate company b/c they are not reliable.

Desired outcome: I want the card activated and I want an apology for it taking 6 months to receive the card. I want the company to fix their systems; they should be like all other cards and just have you call a working number to activate the card.

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K
8:39 am EDT

MyPrepaidCenter.com reward prepaid debit card can be used and can't rely on customer service team

I can't use prepaid debit card and contact on phone since Jun 23th '22 and then customer service team sent email back to me and provided information to them until Jun 26th'22 and then they sent response back to me that issue was solved by sending new card to me and will take 10-28 business days to receive new card...Then, i followed up again on Aug 10th'22. Customer service responded back to me that it will take another 10 days as shipping address in Thailand.

on Sep 3rd, I sent email to follow up again and they just sent email back to me to ask for additional information...i was so upset as I followed up many times and they responded like they do not even care customer. This is really customer service team why they lied to customer? why they responded without true information. moreover, my card will be expired in Oct'2022 which is very soon.

not sure whether they would like to wait until my card expired or what.

Desired outcome: I just want my reward card...the new card can be used. I don't request additional thig to you..just mine.

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R
12:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MyPrepaidCenter.com cannot access my claim code j8kv7fcy9g5z. [protected]@hotmail.com

My order date was June 24, delivery July1 and is showing processed. I entered the code but could not access it. I tried re entering the code but would it said already used. Nothing since.

Desired outcome: I would like to know how to retrieve my card, virtual or preferably actual by mail. My address is #315, 18012 95 Ave , Edmonton, AB, T5T 5Z2 Canada

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A
7:01 pm EDT
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MyPrepaidCenter.com Digital gift card expiration date & balance

I forgot I had this digital Mastercard gift card I got from doing a survey/questionnaire in the past year or 2, but it's digital so I never got a way to save it where I can remember & use it. All I could do was print a screenshot of the screen when I claimed the card and didn't make an account for it at that time. It's almost 4 months past the Exp date on it now but I have no idea what the balance is, I can't enter it in my account at Prepaidcenter.com (only reason I made 1), and their main way to "contact" them there is by air mail or 1-800 numbers which very likely are only to check the balance &/or activate the card. I read through the FAQ page... most of the "answers" were to "contact us" or 1 (remember I don't have a physical card) says to "While still at the point of sale, ask the merchant to call Cardholder Services at the toll-free number on the back of the Card." (doesn't apply to me), and to retrieve info of the card like number or exp date: "If you have not associated your card to a profile, please visit our Contact Us page." Just making us go in useless circles on the site.

I just want to have the expiration date updated because I haven't used it or all of it yet... I can't even know the balance because I can't add it to the "My Cards" area because that part of site doesn't accept "expired" gift cards.

Desired outcome: I would like the expiration date to be updated to 2023 so I can still use it, and a way online to view the balance or number used just to check the balance.

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C
12:41 pm EDT
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MyPrepaidCenter.com I received my debit card and the tracking number is not correct an I cannot activate the card

I received my Kia Visa card with a phone number and tracking number. When I call and give the information requested they refuse to activate the card..I believe the tracking number is not correct because in the past it only had nine numbers and this tracking number has ten numbers.

They say if I want to talk to some one press one and when I do they hang up

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4:15 pm EDT

MyPrepaidCenter.com Reward Debit Card

I received a prepaid debit card as a promotional gift for attending a Marriott Time Share Presentation at the Marriott Grand Vista, 5925 Avenida Vista, Orlando, FL 32821, [protected]. I was given in exchange for participating a $150 gift card. AllGuest Reward [protected], Exp. 04/22. I was not informed of the short expiration time frame. More importantly, I am aware of, In 2009, Congress passed the Credit Card Accountability Responsibility and Disclosure (CARD) Act, which set consumer protections for gift cards based on many state laws. The law provides that gift cards cannot expire within five years from the date they were activated and generally limits inactivity fee on gift cards except in certain circumstances, such as if there has been no transaction for at least 12 months. The federal law creates a floor for regulation and leaves room for state regulation on redeeming gift cards for cash and unclaimed property provisions. See The Credit Card Accountability Responsibility and Disclosure (CARD) Act of 2009, Public Law 111-24

Peter Clark [protected], email: [protected]@msn.com

Desired outcome: I would like access to the funds as agreed to at the time of participating in this time share presentation.

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S
4:15 pm EDT
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MyPrepaidCenter.com Delta gift card

I received a $1000 gift card as a result of voluntarily agreeing to fly from Atlanta to Johannesburg on Delta 200 24 hours later.

I was sent a link to retrieve the gift card. I selected a virtual card. I understood that I had to retrieve 2 separate vouchers of $500; I received 2 separate emails giving 2 different codes. Both codes led to the same card.

I have managed to retrieve the card number and load the value of $500 onto the card.

I am struggling to redeem the balance of $500 from the second email and load this onto the card.

Please help.

I alo want to see if I cab change the card to a plastic card as virtual cards are not readily useable in South Africa

Many thanks in advance

Steve Jacobs

[protected]@iafrica, com

+[protected]

Desired outcome: The issuing of a plastic card with the value of $1000 on it

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12:51 pm EDT
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MyPrepaidCenter.com Prepaid debit card

I received (2) prepaid Debit cards issued by MyPrepaidCenter.com as a "thank you for donating blood" from the Blood Connection. Both cards show that the "funds do not expire" but the expiration date is 12/20. I tried to use the cards today only to be notified by a customer service agent that the funds have expired. Turns out there is a $3.99 fee charged each month until nothing is left. There is NO SUCH wording on the card. The cust svc rep indicated "it was included with the paperwork". As info — I didn't receive any paperwork, it was a GIFT FOR DONATING BLOOD! Therefore, I have no recourse to get replacement cards. What an incredibly crappy way to conduct business. I will be filing a BBB complaint as well as contacting the parent company Metabank

Desired outcome: I would like a refund of both cards

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J
10:10 pm EDT

MyPrepaidCenter.com Expired card never used

I was given a visa prepaid card as a gift and totally forgot I had it but my mother , who has since passed away paid for it but it has expired. I'm hoping to get a replacement card ...I should not lose the money ...it was a $40 card. Your company has received the money and it was never used and it was a Birthday gift that my mother paid for to me

Desired outcome: I would like a replacement card for $40

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12:14 pm EDT
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MyPrepaidCenter.com Prepaid Mastercard Debit Card

I have been trying to use this card for months. It does not work anywhere. The amount I've tried to use it for is always than the value on the card, but it will still not work! I am so very frustrated by this whole process and will never use this company again. If someone offers me another card through them, I will ask for something else even if the value they offer is far less. It's better than having something that doesn't work at all like this!

Desired outcome: They need to pay me out or make my card work

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R
6:29 pm EDT

MyPrepaidCenter.com myprepaidcenter.com for discount tire

It would be much easier if more time was given to redeem card value. It is not easy to use compared to a normal debit card. Just found card (misplaced), and it just expired so 70 dollars gone, no way to extend it or get some value out of it. I wish discount tire could use a more reputable way for rebates. I expect discount tire gets some of the money back or "discount" buying these cards.

Desired outcome: At least some of the value less there penalty fee. Though I would be surprised.

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L
lgreen!!!
ann arbor, US
Jul 09, 2022 9:09 am EDT

Horrible system!

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How to file a complaint about MyPrepaidCenter.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by following the prompts to create a new one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MyPrepaidCenter.com. Make it specific and clear, such as "Unauthorized Charges by MyPrepaidCenter.com" or "Difficulty Accessing Funds on MyPrepaidCenter Card".

4. Detailing the experience: Provide a detailed account of your experience with MyPrepaidCenter.com. Include key areas such as:

  • The nature of the problem you faced, whether it was with account access, card activation, balance discrepancies, or customer service issues.
  • Describe any transactions that are relevant to your complaint, including dates, amounts, and what the transaction was supposed to be for.
  • Detail the steps you have taken to resolve the issue, including any communication with MyPrepaidCenter.com's customer service.
  • Explain how this issue has personally affected you, such as financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like social security numbers or full credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MyPrepaidCenter.com, whether it is a refund, card replacement, or other solutions.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from MyPrepaidCenter.com or other users to further your case.

Frequently asked questions (FAQ) about MyPrepaidCenter.com customer service
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Is MyPrepaidCenter a legitimate prepaid card provider?

Yes, MyPrepaidCenter is a legitimate prepaid card provider that offers prepaid cards for various brands and purposes.

Is MyPrepaidCenter a scam?

No, MyPrepaidCenter is not a scam. The company is a legitimate prepaid card provider that has been in business since 2004.

Can I trust MyPrepaidCenter?

Yes, you can trust MyPrepaidCenter. The company has a good reputation and has received positive reviews from customers.

How does MyPrepaidCenter work?

MyPrepaidCenter allows customers to purchase and manage prepaid cards online. The company also offers customer support and account management services.

Does MyPrepaidCenter charge fees?

Yes, MyPrepaidCenter charges a small fee for each prepaid card transaction. The fee varies based on the type and amount of the prepaid card.

Are there any hidden fees when using MyPrepaidCenter?

No, there are no hidden fees when using MyPrepaidCenter. The company is upfront about its pricing and fees.

How can I be sure that my MyPrepaidCenter prepaid card is legitimate?

MyPrepaidCenter guarantees the authenticity of all prepaid cards purchased through its website. The company also provides a refund policy for any issues with prepaid cards.

Are there any complaints about MyPrepaidCenter?

Like any company, MyPrepaidCenter has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.

Is MyPrepaidCenter affiliated with any other companies?

MyPrepaidCenter is an independent prepaid card provider and is not affiliated with any other companies.

How do I know if MyPrepaidCenter is the right prepaid card provider for me?

You can determine if MyPrepaidCenter is the right prepaid card provider for you by researching the company, reading customer reviews, and comparing its fees and features to those of other prepaid card providers.

Does MyPrepaidCenter offer prepaid cards for a variety of brands?

Yes, MyPrepaidCenter offers prepaid cards for a variety of brands.

Does MyPrepaidCenter offer international prepaid cards?

No, MyPrepaidCenter does not offer international prepaid cards. The company only offers prepaid cards for use within the United States.

Can I personalize my MyPrepaidCenter prepaid card?

No, MyPrepaidCenter prepaid cards cannot be personalized. The company provides cards with predetermined designs and denominations.

How does MyPrepaidCenter handle returns or exchanges?

MyPrepaidCenter does not handle returns or exchanges for prepaid cards. Customers should follow the specific return policy of the merchant from which they made their purchase.

Does MyPrepaidCenter offer any additional services besides prepaid cards?

No, MyPrepaidCenter only offers prepaid cards.

How do I contact MyPrepaidCenter's customer support team?

MyPrepaidCenter provides customer support through email and a toll-free phone number.

Are the prepaid cards on MyPrepaidCenter updated regularly?

Yes, MyPrepaidCenter updates its prepaid card selection regularly to ensure they are current and valid.

Does MyPrepaidCenter have a mobile app?

Yes, MyPrepaidCenter has a mobile app that allows customers to easily manage their prepaid cards on-the-go.

Does MyPrepaidCenter offer any loyalty programs?

No, MyPrepaidCenter does not offer a loyalty program.

How does MyPrepaidCenter make money?

MyPrepaidCenter makes money by earning a commission from the brands whose prepaid cards are featured on the website. The company charges a small fee for each prepaid card transaction, which helps cover its operational costs.

Overview of MyPrepaidCenter.com complaint handling

MyPrepaidCenter.com reviews first appeared on Complaints Board on Jul 31, 2013. The latest review Card expired was posted on Jul 28, 2024. The latest complaint Discover prepaid card was resolved on May 30, 2023. MyPrepaidCenter.com has an average consumer rating of 2 stars from 541 reviews. MyPrepaidCenter.com has resolved 70 complaints.
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  1. MyPrepaidCenter.com Contacts

  2. MyPrepaidCenter.com phone numbers
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    25%
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    Visa Cardholders (International
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  3. MyPrepaidCenter.com emails
  4. MyPrepaidCenter.com address
    State Highway 121 BYP, Suite 20, Lewisville, Texas, 75067, United States
  5. MyPrepaidCenter.com social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 27, 2024
MyPrepaidCenter.com Category
MyPrepaidCenter.com is ranked 12 among 104 companies in the Credit Cards category

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