Mcdonald's — poor service!
On 6th September 2017 I visited the Mcdonald’s restaurant in Hyderabad located at the City Centre, Banjara Hills with my family. One of the staff came to me and told about a Mcdonald’s Fun day Hungama that is to be conducted on 16th September 2017 and requested if my son (6 yrs old) would be interested. I felt it to be interesting and paid an advance of Rs.149 for the event. The staff had noted my name, address and contact phone numbers and gave me a receipt for Rs.149 (Receipt no.12449). My son had been talking to everyone about the event and was very much excited about this.
The depressing and irritating thing happed on the 16th morning when we reached the restaurant at 10:15 am. The staff there coolly said that the event is canceled and they will provide food for that amount. When I asked why they did not inform me about the cancellation of the event, he repeatedly said we will serve food as if we had come to eat. When asked to refund the money he refused and after raising my voice, he went inside had some discussion and gave the refund after making me wait for half an hour. When I asked him to write and give the reason for cancellation he refused. Till the end he never apologized for not informing me of the event cancellation.
This was a very bad experience I had experienced in any restaurant till date. I never expected such an experience from a Mcdonalds.