McDonald's
reviews and complaints

We visit a McDonald's yesterday in Kenilworth Cape Town, the food and services was really good, but they messed up on my Milkshake order and brought be a strawberry milkshake instead of a chocolate Milkshake, but the most disappointing was the toy we received for a 2 year and 3 year old. It was the world soccer badge, not sure how these little ones must play with this. It look's like McD just want to give away the most inexpensive toys. We did ask for different toys or something from the range before the current range, but nothing.

This toy is definitely for and older child that understands what the toy is all about, but even then it is a bit of a useless toy.

I went to the McDonald’s in Latham Ny, at 9am & 8pm. The am visit fine. The pm visit was discussing. I ordered a quarter ponder/ no pickles, a med fries no salt. And lg hi-C. The food was discussing. The fries were cold and tasted like they had been sitting there all night. So i threw them in te trash. They weren’t edible. Yes and the sandwich was COLD, the cheese hadn’t melted. The only thing I ate or I should say. Drank was my hi-c. For the amount of money I spent, this was a great disappointment.

I am absolutely astounded by the service I received this evening.

After a long day, I order (order number 022, logged at 10:44PM at a cost of £8.78) a quarter pounder with cheese, fries, coke and an extra cheesbuger. I waited for my order, only to discover that 3 people had the same order number as me. I mean, how is this even possible?

I have video recordings of two managers trying to support me, with one offering to pay me back £6.80 (for some reason). Apparently, they had no insight into how much I had actually paid which, quite frankly, isn't my problem. As such, they were not able to offer me an adequate refund so, first of all, you have breached my statutory rights.

The last video ends at 11:02PM, where managers are unable to offer me a refund because they are simply unaware of how much I paid for a meal they never delivered. The onus is not on me to provide proof when your own systems do not even work and cannot provide a received. I do, however, have photographic evidence of Order Number 22 (plus the video/audio evidence)

This really concerns me on two levels: I am a teacher at a leading University in London and this is a prime example on how NOT to treat your customers.

At the same time, as the videos testify, McDonalds puts front line staff in a position that really does exhaust their mental health.

I am a qualified psychotherapist and what I saw the McDonalds staff endure this evening goes above and beyond what any employee should have to go through. So much so that I will submit these videos as case studies at my University.

I'm absolutely appalled by this experience where, when one manager tried to assist, he literally absconded the minute I walked away - this will surely be on CCTV. It's absolutely incredulous. After a wonderful in London with friend celebrating Christmas, it's sad that at 1AM I am having to write this complain to you.

I expect to be refunded for a service I didn't receive, but also expect considerable compensation for ruining my day.

11/30/2022 around 10AM, I ordered $40.00 worth of food to be delivered. More than half of our food was missing and a drink. We only got reimburse $10.71, but the missing items cost almost $20.00. Aside from that why would I pay for a value meal for $9.00 only get the drink and get reimbursed only $2.16 for that meal. We were missing 2 hash browns, a McGriddle, a sausage egg and cheese McMuffin, and only had half a glass of orange juice.

I ordered two quarter pounder with cheese, ketchup & mustard appeared to be soaked in as a sitting burger. Large fries only half filled. Did not see order until I got home. I called numerous times, they never answered phone or would & just hang up. Submitted five complaints via contact form, no resolution over the months. So very unprofessional!

Had to wait for more than 30 minutes without being told that the tracking order machine was not working, no apology, the chips were quite small Just disgusting service from prudence and the rest today (29/11/2022) around 17:15 pm. Order number 3216. This happened at the Gandhi square McDonald’s, Johannesburg between Rissik and Marshall street.

I bought big mack and happy meal, but my wife only received big mack with no happy meal for my son. And when I call to ask for the other meal that was not delivered, I was told I should personally call the driver as is non of their business. Further more I was told to come and collect personally. But I paid for delivery and the driver told my wife this is what they have given him at the restaurant. Now my son is crying I had to order another meal for him. If this is how we are being treated as customer where your staff don't value our money. And how we feel then why should I tell people about mackdonald rustenburg mall.

I ordered breakfast for delivery. 1 Pancakes and sausage, 1 Sausage biscuit and 1 Coffee. Instead they sent me everything in there waste bucket. 1 chicken on pancakes, 2 egg McMuffins which looked all dry and gross. They did send the pancake and sausage which was old and disgusting too. For 21 dollars you would think they would try harder. All i can say is never again.

We ate out at McDonalds drive through Livingston on late night shopping Thursday 17th and 24th November.

Within half an hour my son was ill with chicken nuggets happy meal. Didn't connect until we went the following week Christmas shopping and my two daughters and son were ill again that night. This is Saturday and they are still ill, nausea, vomiting etc etc.

This was supposed to be a treat for our children but sadly we will never return.

for many years or coffee group has met at mcdonalds for coffee in the mornings and afternoons. several of us would order your delicious oatmeal. about 2 years ago the rapid city area mcdonalds stopped serving the item. we inquired if they would reinstate it on the menu in the future the answer was probably not. we have talked to several customers of that mcdonalds and other mcdonalds in the city. there are many that would like this franchise to begin serving the delicous oatmeal again.

I ordered from McDonald's Redhill 23/11/2022, when the order came it was missing a big mac, I called at around 15:30 and they said they'll send the order through 16:00 I called again but they hadn't attended to the query to top that the lady I spoke to was super rude just continued to ask for my address showing no patience, I asked to speak to the manager she just put the phone aside until I hung up, it is now 16:45 I still haven't received my order, I am beyond disgusted by this behavior it's a pity I didn't get her name because would like action taken against her for such poor customer service.

On Tuesday 22 November 2022 at 12h07 I placed an order online order with McDonalds. I signed in as a guest as I didn't want to download the app. I completed all the Fields that was required, providing my delivery address and my telephone number.

My Order consisted of the following

2 x 10pc Chicken Nuggets with Sweet and sour sauce

1 x Super-size Big Mac meal

1 X Big Mac only

2 X Additional Sweet and Sour Sauces

Payment was made using their secure pay option. I used my Credit card and the payment has gone through.

Well I didn't receive my food, and I did not receive any feedback regarding as to why my order was not processed and delivered. I consider this to be theft and want to be refunded or at least my order honoured.

Female manager on night shift is so rude she threw our money at us and refused our service….. rewind your cameras to 11/21/2022 at 7:12 p.m and how watch. Just Watch how the MANAGER represent your company. I never received my daughter and I food. I could hear the manager using very vulgar language in regards to my bill that had. She proceeded to open the window so hard and I asked her “did she have an attitude” and if everything was okay. It went from there.

We visited Mcdonalds in Aylesford today. Sunday 20th November, we went through the drive through at 14.14 and were asked to park up and they would deliver the food.

Not a problem as this happens most times we visit.

Our food was delivered at14.42! no apology whatsoever, it was stone cold and the dips had been forgotten.

i really don't mind being asked to park up but waiting half an hour for cold food is really not acceptable.

There was obviously a major issue as everybody coming out was parking up. Had I been told there was a half hour wait for food I would have chosen not to order and left.

The people in your drive thru windows should really know how to speak english. I have had repeated orders that have not been correct simply because you are placing people into drive thru positions that do not speak english fluently. This is insane considering your business is based on speed and accuracy in the drive thru. I was in the drive thru this morning and had to wait there while the non-english speaking worker struggled to figure out that a mcmuffin is a muffin... I get my order repeated to me at the window which seemed to be correct, that is until I get home and realize that they screwed up my order... Blatant disregard for customers.