General manager
Me and my wife were there eating. I asked the employees if I could put in my bike inside. Due to their store being in a bad location. The employee said yes it was fine just as long as it is out of the way. We ordered ate our food paid for the whole 9 yards. But as we were leaving I went to grab my bike and I was walking out the door and the general manager rudely said you cannot bring your bike in here and I said I’m sorry we’re leaving. She did not want to hear anything I had to say. She barely even let me out the front door and physically pushed me out the door and kept telling me to get out. Once we were out the door and I told her you need to educate your employees on what your procedures are. She threatened to put a criminal trespassing warrant against me. I’m sorry but as a general manager I didn’t know that you were supposed to run off your customers like that or treat them like that. Not only physically putting your hands on your customers but verbally abusing them as well. I’ve had a few friends at work for this lady and they have told me the same thing that she is a terrible woman to work for and they never wanna go back there. I have never had such a terrible experience with a McDonald’s in my life it has always been a happy place since I’ve gone to since I was a kid. I’m just happy our daughter wasn’t with us.
Desired outcome: A formal apology from the general manager and for an attitude adjustment because that’s not right you have now lost a steady customer.
Thank you for your time too.
Hi I am letting you know that this place is racest to other color of people and they been making the little white guy do all the work if you go and ask them they will say its not true. And I know they don't never get anyone food right and they have cockroaches, they are under the coffee pot that I have seen. I don't like getting anyone in trouble but something must be done with this store
Desired outcome: they shut down or a new manager in that store and more color of people so this would never happen to anyone again .
i didnt see my computer crash before i could fix some stuff that is not righ on it likt the racesit part my computer is going into shop and getting my self a new keyborad too so sorry again
Owner / management
I started here as a manager I got paid as one but never received my manager shirt although other walks and immediately gets a manager shirt. They still owe me my check and my separation notice the owner and other managers ain’t no help neither will communicate it’s going on three weeks now since I’ve worked for McDonald’s. I even worked days I just got out the hospital from surgery they don’t seem to even care.
Read full review of McDonald'sCleanliness of branch in Worcester
On Friday 11th November 2022 I decided to treat my 2 grandchildren as I was looking after them. I had not seen them for over 9 months as I don't live near. We visited the Hylton Road branch and ordered food in branch and it came and was really hot and tasty. However, the only place we could find room for the 4 of us was really not clean at all. The table was filfy and the floor so sticky that our shoes stuck to it. It was the same all around us and other tables not cleared. The restaurant was busy but this is probably not really an excuse I don't really think.
Desired outcome: I would appreciate your comments as we were not impressed!
Mod bad service
We was at McDonald’s on 2048 hwy 20 we had a Mobil order and we was waiting for 10-15 mins so we diced to go look in the note on the door bc the lobby was closed and it had a number to call. So we called and nobody answered and decided to call again they picked up then hung up so for the 3rd time I called and the MOD answered I said I have now been waiting...
Read full review of McDonald'sEmployees at Oahu, Kuala Street location
I am an ex-coworker of a friend that recently started working at the mcdonald’s on kuala street across from foodland farms. She asked me to not saying anything to the people that have been bullying her at work because she’s afraid it’ll make matters worse. So i’m kindly giving this a chance to see if you folks will handle the situation quickly and...
Read full review of McDonald'sfalse advertisement
the drive thru order menu has medium ice coffee for $1.50. When being rung up it is $2.69. I pointed this out to an employee, and she states, "that's not our price" and left it at that. Then in the mornings around 5:30 am when the drive thru is open 24 hours, the employees are in the parking lot smoking and talking. They are in view of the drive thru and do...
Read full review of McDonald'sHad my car towed
lot to attend a class because there wasnt any where to park at mcneese university parking lot and she is new to the area so she thought it would be safe to park just for 1 class when she came back her car had been towed there is currently no signs where she was parked stating she would be towed or any no parking signs why not give her a warning dont park here again or you will be towed no no nothing there isnt a sign there so she wasnt aware and now she had to pay the tow charge because some manager had a bad day she didnt think she was breaking any rules or laws because there was no sign saying she couldnt park there there was no verbal warning saying she would be towed he didnt tell her which company towed the vehcile he just walked away he should repay her that tow charge which she has the recipet and apologize and maybe get a sign out there so the next person new to the area who thinks McDonald's was a safe place to park knows not to park there.
Very rude person service sinks
Kaylee o'connor has been herrssing us worker's and the costumers for awhile now and we talked to the manager about it and they said they was going to fired her for misconduct she also was stealing cookies and other item's from work she's been useing the phone when she wasn't allowed too because of are rules here and taken 1 hour breaks and she hasn't been training the new people at all she's been letting the other people at work train them and she's been living to you guys for a while now it needs to stop before you guys go under because of this rude human being thank you for listening and taking the time to read this.
Desired outcome: She needs to be fired from McDonald's.
Customer Service
11/6/22 1pm. I had a mobile order that I picked up curbside. When I arrived the drive thru line was wrapped around the building to the road. I checked in on the app and after about 5 min the car next to me received their order and left. 15 min from when I arrived I called the restaurant and asked about the status of my order since almost the whole drive...
Read full review of McDonald'scostomer service , food
I arrived at this location at 600 pm on 11/6/22 i placed an order for my food waited in the drive threw line for 30 minutes before arrived at window where i then waited another 20 min for the food. the food i received was incorrct and when finally handed the correct food was told to have to have a nice day i asked the young lady at the window for she shake...
Read full review of McDonald'sHair in Big Mac and on receipt as well. I almost threw up. Couldn't eat because of the hair.
I stopped at the McDonalds drive thru on Gardiner's Road in Kingston .After reaching the destination where I decided to eat. I had ordered a chicken snack wrap and Big Mac sandwhich. I ate the snack wrap first then proceeded to get Big Mac out if bag. Opened wrapper took a bite to find a long about 6 inches black hair in the midst of the sandwhich. I just about threw up. Looked up the phone number and told the employee what had happened. She apologized and told me that I would be getting coupons through the mail. She promised that I would receive them after I gave her my address. She again apologized. That was about 4 months ago and nothing has been sent to me. She even had my number so if she misplaced the address she could have called.
Desired outcome: I'm not one to complain but come in the hair wasn't mine and for her to tell me she would send coupons then don't is poor customer service. I haven't been back to McDonalds since. Anyways they need the money more than I need there food.
Distribution of food
I went to the McDonald’s in tinley park, Illinois on 11/6/2022 for breakfast. I was given someone else order in which I went thru the bag to discover that it was someone else’s. I explained to them I had the wrong order and they then went to give the order to another car. “I thought once an order the left building it could not be given to another person “? I then waited from 10:58 until 11:15 before I was given the right items. I am most upset that they passed on a meal that I went through to make sure it wasn’t mind. Aren’t there sanitary precautions that they need to follow? I didn’t have a big or complicated order at all. I know I don’t want any order after someone goes through it. I do not have any accounts except an email account. [protected]@msn.com
Desired outcome: To discuss this procedure with the company that have to be responsible for this large mistake.
Service
I want to do in my order on one of the machines would not let me pay by card so I had to go over to the desk the girl who stood there serve another customer whilst helping another colleague she walked away from me and the other colleague said there was someone waiting there and looked back and said “ oh [censored] sake” and walked back to me she did this in Front of the shift manager which I spoke to about this and he just said he didn’t hear anything
Desired outcome: Money off or disciplinary action
I didn’t receive my order and was charged
I placed and order at the McDonald’s on Tegler Drive 11/4/22 at 9:54pm. I ordered and picked up through curbside and it was missing everything but the drinks and 2 orders of fries.
I didn’t see this until I got home.
I tried calling the store numerous times and no one answered. I would like my money refunded
My order 1977
Gabby was the name it was under
Desired outcome: Refund
Product and Service
I bought a cheeseburger happy meal with extra pickles, extra fries and a sprite. I then added an extra cheeseburger to my order with extra pickles. I get home only to find that the cheeseburgers only contained the buns, burgers and cheese, nothing else. I called my local McDonalds to let them know but was told I would have travel back out to bring the food back to them to replace. I refused to return the food because it was not my fault they messed up. I was told if I didn't bring the food in for replacement then there was nothing they could do. I am so discussed with McDonalds anymore.
messed up order
Good day
this morning i went to centurion mc donalds and i ordered the chillie cheese fries and asked for extra jalapeno and literally got a mess i can't even eat, i didnt even get extra jalapenos i got the normal ones
i am very disappointed in the service delivery, because how do you expect someone to eat something like that also why didnt i get my extra jalapeno because i paid for it.
i want a refund or the same order
Desired outcome: R45 BACK Or other chillie cheese fries with extra jalapeno
M&M McFlurry
I ordered my normal $5.60 M&M McFlurry and received no chocolate sauce inside the cup only soft serve and M&Ms. This makes me mad as I’ve always loved my McFlurry’s. Now sadly you have now lost a loyal customer. Thank-you for listening and please fix this mistake for the future. This happened on the 3rd of November at 7:34pm. It wasn’t even the fact that there was no chocolate sauce on my sundae it was the fact that when I asked for some the counter lady snapped at me and was very rude.
Desired outcome: Mistake fixed so others don’t have to go trough the same issue
Orange juice and customer service
I went to the Linda Vista McDonald's at9:37am on 11/02/2022 and got to the order screen and no one answered so I had to go to the window where you pay to order then I get up to the window to get my order and they gave me a small orange juice when I ordered a medium. This is not the first time this McDonald's has gotten my order wrong. Very unhappy I lost money because they gave me a small and I paid for a medium. My email is [protected]@gmail.com my name is Felicia
Desired outcome: My money back or something
Bad service robbing people
To Whom this concern
I am not very happy.
Not at all for more than 2 months Lephalale McDonalds does not have flake’s for their soft serves this morning I got there ordered 2 x egg Mc muffins with orange juice and the first replay was we do not have any juices and I am like what the hell, ok what do you have I have asked and the man who helped me said that they have hot chocolate and cappuccino. I then decided ok give me 2 cappuccino instead of the orange juice for you do not have it. I had to [pay in R14 because of that not even me the clients fault here but ok. Get to the window for collection immediately they ask me to park in the parking and I replayed no there were no cars behind me it’s not even a big order I mean seriously, then I saw them at the cappuccino machine they struggle with it after 5minutes the already got my food that I paid R97.00 for then after another 5 minutes the man comes sorry man we don’t have milk. No really that is not customer service I just asked at the previous window what was available and now you tell me it’s not what it’s going on I lost it waiting so much time waiting for something they don’t have I ask them to refund my cappuccino and gust what they only refund me R14 for 2 x tall cappuccino’s, how on earth is that possible?
i have been phoning head office at [protected] as well as the branch at [protected] for the last 40 minutes and not one of them answers.
I expect an explanation for this, this is not customer service
Desired outcome: i would like them to tell me why i only got R14 back from R97 for two cappuccinos, think they must close this branch. tlet me know how we are going to solve this
Most discussed McDonald's complaints
Workers couldn't understand englishRecent comments about McDonald's company
Curbside orders




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