this is regarding the El Dorado, IL McDonalds. delivery and timing
the order went through to my app and i received a text from a JADA from Door dash, who is innocent in all of this. She stayed in touch with me via text throughout this situation.
Then, Jada told me that mcdonalds told him/her that "I" needed to cancel my order because it was no longer breakfast. There is no way for me to cancel it, so I communicated with Jada and he/she told me that she was talking to doordash on the phone. It turns out, a few minutes later, I received another text from the mcdonalds telling me that my order was cancelled. This whole situation took almost an hour from start to finish. So, next, the mcdonalds employee there told Jada that they do not use door dash and that they couldn't figure out why they keep getting these delivery orders.
educate your employees on delivery, OR don't offer delivery, then need to correct the app or whatever to remove delivery option. I'm in Bloomington, IL and I chose your mcdonalds because I have guys that work in ElDorado,&I tried showing them appreciation by buying them sandwiches and having them delivered, NONE of which got done. I'm now embarrassed. I called Tom Orrick, who is a friend of mine and a regional mgr (I think) for mcdonalds, he does not have your territory,
Desired outcome: credit my card back, also donate $5 to that door dash order, her name was Jada
CardiB OffSet meal
I am shocked that you are not more concerned with the fact that Cardi B is the new representation of McDonalds. My child got the same meal deal and is now suspended from school. As much as I try and monitor what me child does kids will be kids. She went home and googled Cardi B at eight years old and went to school singing about wet [censored] pussy and wanting truck parked in her garage and having [censored] eatin like a cup cake. I am appalled!
What happened to the hamburglar and Ronal McDonald? They were taken away for being offensive and the playgrounds were destroyed because the balls were dangerous and not sanitary. But my child is now at school dropping it like its hot and singing about wet [censored] pussy. I am not opposed to dropping it like it's HOT because at one time I myself had moves. But now I drop it like it's hot and get up like its cold. The balls weren't sanitary but we have a lady licking balls on music videos and touching herself. My child wants to wear a doo-rag and get a grill with five inch long finger nails. I am boycotting McDonalds until they do away with this immoral representation using Cardi B and OffSet. People that sing lyrics that would make my grand mother roll over in her grave. They openly worship the devil and illuminati and have sold their soul for financial gain. I am taking a stand to make McDonalds great again if you wont play their music on your loud speaker then don't serve it in a cup. This world is going to HELL.
Prayers for todays children,
Lindsey
Desired outcome: Stop the Cardi B products from being sold to minor children that should not be exposed to the music and lifestyle
Drive thru, and my order mistake
My husband and I went to the drive thru around 3:45 pm at McDonalds at the corner of Waterloo Rd and Arlington St on Tuesday February 27th. Our first complaint is that it took 20 minutes to place our order and another 15 minutes to reach the window to be handed our order. We ordered 2 fish for $6.00 and 2 quarter pounders no cheese, onion only. When I opened my quater pounder not only did it have cheese on it but 2 slices of cheese and catsup, pickles and onion. The special order ticket clearly stated no cheese and no further requested. Info. I took the sandwiches back to the inside order window and after another 17 minutes which the lobby was filled with many angry customers waiting for their food. I looked around there was a table of Employee sitting at a table I walked up and asked might there be a manager here? The manager asked what do you need? She threw my sandwich in the trash and had replaced them. This store has been a problem and today was the last time.
Desired outcome: Managers who can actually manage. More employees. Although seems like no one wants to get a job these days.
General Management
I used to work for McDonald's and I moved onto another job. December 28th I was arrested on an out of state warrant. I was told by an employee that the next day, Ashley who is the GM of the Angleton, Texas McDonald's on velasco st, was showing my mugshot and saying that I stole from my new job and got caught so that's why I was arrested for Felony Forgery.
Read full complaintBathrooms store 1192
The men’s bathroom is for the customers only and the women’s bathroom is used for employees only. I’ve never seen this before. This is not how a normal McDonald’s bathrooms operate. This needs to be corrected. The employees have one bathroom they keep to themselves and use the men’s bathroom as a men’s/women’s for customers. The staff should use the same...
Read full complaintincomplete order
I just got home from the McDonalds at 71st and Riverside in Tulsa Ok, I ordered two big breakfasts with hotcakes. I received everything EXCEPT the hotcakes (I did however receive the syrup and butter that goes on the hotcakes). I'm so disappointed with the service, again, it seems as though each time I order through the drive thru I get shorted and it's not worth driving all the way back to get what was missing while my food is at home getting cold. I just needed to tell someone or "something" about my experience.
Desired outcome: Discuss with your employees the importance of checking the order before it is handed thru the window.
service was horrible and food cold
we went to the Sidney Ohio McDonalds and ordered 25 dollars of food. we waited in drive thru line 30 minutes then ordered the food and was told to go to waiting area for order. We waited there for another 25 minutes watching people come and go that we know were after us. So we went in and got a very cold reception from all as if they did not care about our business. While we frequent this establishment very often an revisiting is very doubtful again.
Desired outcome: a refund of our 25 dollars would be acceptable or equivalent.LINDA ALLEN 871 SOUTH WALNUT SIDNEY OHIO 45365
Difficulty placing and receiving an order. Messy lobby
Last night (2/24/2023, Friday at 6) our family went to McDonald's Store Number 25868. My daughter got 3 happy meals for her 3 children, a sandwich and a drink Her meals were put on the counter but nobody called her order number and the food was not delivered to her table. She didn't realize her order was ready until I looked at the counter and found her Fun...
Read full complaintNo heat in building, incorrect orders, not having various items like large drink cups.
Our complaint has been going on for at least 6 months. A group of us meet one day a week in Dunbar, WV for breakfast. We have done this for 21 years except during covid when the indoor dining was closed.
There is never any heat turned on in the dining room. We took an IR Temp. Gauge in last week. It was 53*F outside and inside. The supply duct and return air duct was both 53*F. Concrete floor was 55*F. Coffee received at the same time was different. Probably from two different pots. One was 113*F and the other was 90*F.
Paper towel dispenser were empty.
Two weeks ago they did not have any large drink cups.
The week before that they had no cream for the coffee. They poured a little milk in a clear plastic container.
The music they play is very, very loud. Makes it difficult to carry on a conversation.
Very seldom out of our group who stagger in between 7 and 7:15 am do we all get what we ordered correct.
One other group of 8 has already went to Tudors Biscuit World 1/4 mile away.
They told us that corporate controls the temperature and the loud music.
Is there anything you can do to correct these problems before we move on to Tudors Biscuit World or Wendys.
Thank you very much.
Desired outcome: Correct the problems ASAP or let us know so we can move on. We have been doing this for 21 years since we retired and hate to change onless we are forced to.One again we thank you.
Order made on the app
I placed an order today on the app and I customized the order to what I wanted and what I could eat. When I picked up my order at the local McDonalds in Troy Alabama I did not get my customized order. I wanted 2 egg McMuffins with no butter and no muffin. I did not get this. I also did not get the 4 extra caramels in my iced coffee. I don't understand that...
Read full complaintFood and service
The last few times my orders have been incorrect and when brought to the employee’s attention they are extremely rude and have gotten food thrown in bag. Most of my orders are done on the McDonald’s app in Leesburg fl 14 th st, I do understand they have a lot of young kids working but they still are at a place of business and should have a little better customer service
Desired outcome: Maybe you can give some training on customer service people should be respectful no matter what the behavior that happens at that place mostly all kids with no upbringing at all I’d love for some free food with all the money I’ve spent
Over charging and not getting what I ordered
At about 5 45 PM at the Columbia Hwy location they not only didn’t give me what I ordered but way over charged me. If I don’t get back a full refund for this I will go straight to the management tomorrow. These kids need to start listening and stop trying to avoid the work they are required to do. They didn’t want to give me what I ordered and didn’t want to properly charge me or give me a receipt.
Read full complaintMcDonalds #6908 Order 01
I arrived in the drive through 9:54am. After waiting for 10 minutes inline in the drive through, I placed my order at 10:04am I received my order at 10:38am. 48 minutes. Not only did I receive the wrong order but I did not receive the condiments I requested. I was also late for work, my employer was angry. 02-18-23 10:04am McDonalds # 6908
Read full complaintMcchicken sandwich 02/18/2023
We are the grand parents to 3 young grandsons who reside with us, so we eat at mcdonalds most regularly. This evening was a mcdonalds night, so I checked your spot which on the internet showed a "mcchicken" sandwich which showed the sandwich with a large chicken patty, chopped lettuce and dressing. What I actually got was a rather small and dry chicken...
Read full complaintWrong orders
Most times order is wrong many customers order is wrong upper Sandusky & Carey, Ohio
The upper Sandusky store opened sometime in early 1980s wrong orders a lot back then over 40 years & wrong orders are now more frequent?
I [had] your mobile order app then 1 time after using for some time I had to go through a bunch of BS to order?
Then when I went to order said I could not order without rewards
You people are messing up big time, I know nothing will change you big companies couldn't care less about 1 single customer
40 years me being a customer of McDonald's I quit
Your twits are telling me I am using too many caps
You can't get orders correct, but you are telling me how to type?
[censored]
Desired outcome: I hope you go broke hows that !!!!!!!!!!!!!!!!!!!!!!!!!!
McDonalds Customer service
I walked into the McDonalds on Joppa Road, between Perring Parkway and Old Harford Road. Baltimore county Md. Got completely ignored by the seemingly ONE person on duty. I said good morning to her, she looked right at me then continued ignoring me. In my 59 years, I've NEVER experienced that kind of treatment from a retail establishment... Was in there...
Read full complaintMcDonalds is disgustiong
I have to say, I have stopped at McDonalds every day for years. Your ice coffee was my favorite beverage. I would stop each morning and bring coffee and sandwiches for the people here. I will no longer.
The leadership at McDonald’s is an embarrassment and is what is wrong with corporate America today. Get it together.
I cannot believe a once great company would have this disgusting person- Cardi b as a representative of their brand. I could not believe my eyes when I saw this. I wish I never drank it. I feel sick.
Desired outcome: I just need an explanation
Service and how customers are now treated by McDonalds
Monday the 13th Feb 2023 25 Hibiscus Blvd W Melbourne, FL 32901 When going through the drive thru, I was unable to complete my order, and when said, I haven't finished I was told "well you have to go around again." So, I went to the window and collected what I was allowed to order in one breath, as I realized you have to now get your order out in one...
Read full complaintI purchased a breakfast platter today.
I purchased a breakfast platter today. I did it at the drive thru - on Timberlake rd. #5399.; When I got home with my meal - the biscuit was not eatable due to what appreared to be coffee soaked into the bottom of the biscuit. I didn't not order any coffee and I don't even like coffee. When I placed the order ay the window - it seemed like they were unsure if I could order a platter. Now I am wondering if I received the last one and they didn't want to make another one due to them spilling coffee all over this one. So they just bagged it and handed it to me. I am very upset. I have been sick and my husband is in hospital. I stopped to get me food before coming home from Hospital and this is the way. If they didn't want to sell that platter just tell me and I would have asked for something different. They certainIy did not need to give me that. I would like a refund or gift card for the way I was treated. Ticket info 1329,KS # 13 02/11/2023 10:57 am Order 29 for $6.98 with tax. [protected]@gmail.com or [protected] Cheryl Henderson 71 Lisa Lane Lynchburg VA 24502
Desired outcome: refund; replacement or gift card. I go to thius McDonald's every morning and the ladies there at 7 am are wonderful this Saturday crew are not trained correctly and have an attitude toward working and customers.
Egg McMuffin
I went to your store16841 on 02-06-2023 at 7:44am I ordered an Egg McMuffin with no Canadian Bacon and got the Canadian Bacon with no cheese; my receipt number is [protected] - 00063 - 0. I emailed McDonalds yesterday and haven't heard anything. I don't understand it seems they mess my order up all the time and I love going to that McDonalds. Thank you.
Desired outcome: I not sure
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