McDonald's
reviews and complaints

I have been documenting multiple complaisant a prior to submitting this… first off, this specific chain charges.53 cents at the store for condiments, and only.25 cents on delivery apps. 3 times I have increased my condiment quantity and paid as a result. Each time I only get a quantity of 1 regardless. I got a big mac tonight with no mac sauce, and they forgot to give me one of my mcchickens. Last time I came the soda was so flat I had to ask for a tea.. Came back a week later, soda still tastes like absolute [censored]. Every. Single. Time. I come to this location, my order is either incorrect, or an item is missed. I feel frustrated that a corporation that brings in such profit has forgotten that without the people, there is no earned income. Put your people first and fox these issues bc i’m very close to literally never coming back. This is ridiculous, and staff needs to be held accountable for the lack of accountability and distinction

https://www.daleeeel.com › en-lb › location › 7218 › mcdonalds-restaurant-tripoli-branch
McDonald's Restaurant - Tripoli (Spinneys) Branch - Lebanon
Sunday A.m. January 22, 2023 I Ate At This MCD Location.

It was a disappointment.

A 2x meals totaling ~$12.5 us dollars.
The fries were neither hot nor fresh and cold drink was too icy and lacking substance... With no refill available.
My complaint is that: for Lebanese constituents, the price is an american-economy based for a local-lebanon-empovirished economy. This is not fair at all.

Sincerely,
N.B.

I ordered my double cheese burger meal and asked for only one beef patty in it. After waiting a ridiculous 25 minutes - with no queue, I got my order. When I arrived home there was no burger at all in it. Just 1 piece of cheese and a bit of onion. When I rang to complain; apart from apologising, the staff did nothing more than asking me to to come back and pick up another burger from them. As I'm disabled, I asked for them to deliver it for me. They flatly refused! So I told them I would have to consider taking this matter further to your customer services website here.

This isn't the level of service you'd expect from a so called 'fast' food outlet as prestigious as McDonalds.

Regards,

Mrs. L. Dent.

I had to take my granddaughter to work this morning and had her 4 year old twins with me. W live in the next town over (about 20 miles). We stopped at restaurant 35656. It was dark and rainy and a long line at the drive thru, so I did not check my reciept or the bag when I got it. The girl had read my order back to me correctly. That is another reason I did not check the order. It was 7:09 am on 1/19/2023. The price sounded the same as what we paid a few days ago for the same order. When we got home, we had 3 hashbrowns and one sausage mcmuffin. Of course it is too far to go back and complain. The twins do not understand why they have to split one sausage mcmuffin. I am really upset about this and I guess from now on, no matter the circumstances or how long the line is behind me, I will hold up the line while I check the reciept and then again while I check the bag and make sure the order is correct. It was order 22 and the authorization code is 712259. There are several restaurants to choose from at this location, but I always went to McDonalds, but guess from now on I will choose a different restaurant.

My husband went to get the kids something for breakfast and when he got home he noticed that not all the items that he ordered were there. He was never given a receipt and went back to get the items that were left out and was treated very rudely and was refused service. With both of us working in the food industry you learn to understand the customer is always right whether they are or not and it would have been a quick fix but instead they acted childish and immature and was disgustingly rude. I went back and asked for the managers name and she wouldn't give it to me and I told her I was going to call corporate anyways whether she gave me her name or not. The staff that was working at the time was also rude and immature and I think they don't deserve to have a customer service job when they don't know how to treat a customer appropriately. I will never be back to any McDonalds and I'm very upset, disgusted and almost want to hire a lawyer for the discrimination against my husband. This could have been and easy fix but instead they made it harder and I will tell everyone I know what happened.

Yes I been trying to get this unauthorized transaction charge figured out since it happened last month, when my purse and everything in it got stolen.. I called the mcdonald's in hañnibal mo and there manger said she would look into it and call me back when she figures it out but I never heard back from them, so I called bk to hañnibal mcdonald's and now she says I have to go through the main office, so I am contacting you about it and praying that you can help me recover my money.. Can you please email me bk about it

Thursday 12 January 2023

McDonalds fast food restaurant (Drive Thru)
Restaurant #22074. Customer #1381.

Was only one in Drive Thru lane at about 8:12pm, and no vehicles in front or behind me at the time I ordered.

Ordered two #1 meals (Big Mac’s with Large Fries, and 2 large Diet Cokes. Paid at 1st window (all good so far), got the drinks at the 2nd window and was asked to park in waiting area. I asked for BBQ sauce with the fries while at the 2nd window. I also asked why move me to waiting area, as there were no cars behind me, and the #1 meals are usually very fast to prepare? Didn’t really get a response, other then there system tracking told them to.

After about 10-12 minutes, the employee finally came out, they gave me the bag, which included only two spicy McChicken sandwiches instead. (Note: there was no effort to communicate or verify what the order was by the employee, and the employee had walked away before I had a chance to look into the contents in the bag. Once I realized the had given me the incorrect order, they did not respond to my verbal responses to get their attention, as the employee had already walked away. I had to turn off my vehicle, get out of the car, lock it, and catch up to the employee to inform them they had given me the incorrect order. I informed them I had requested two #1 meals (large), with BBQ sauce as condiment.

Another employee came back this time, and gave me my order, but it did not include fries, only the 2 Big Mac burgers. The employee stated that I had only ordered the two Big Mac’s, and not the meal. I informed him this was not the case. He asked for my receipt, which clearly stated 2 Big Mac Meals (large). I gave this employee my receipt, and it was taken inside the store.

The employee came back, with only 2 small fries, which was only noticed when I had already returned home.

I also had to re-ask for the BBQ sauce, which I had asked for early in this ordeal. I did not return to explain about the fries, as I had already spent 20-25 minutes all told at a “Fast Food” restaurant (that was not busy at the time I drove up).

This experience took nearly 20-25 minutes all told. Meanwhile, about 6-10 other cars came and went through the drive-thru with orders. This was the worst it's been, but there have been other times where orders were not correct at this store, and usually involving being told to park in waiting area. The employee(s) tasked with providing the food to my vehicle did not communicate with me (the customer), and actually acted bothered that I wanted my order correct, after 3 attempts, and should have been four.

I will not deprive my kids with some of the fast food they occasionally enjoy, but will likely be driving out of my way to another location for awhile. Fortunately there are other McDonalds within a few miles of my home. I really like to patronize local businesses in the area (been in this location since 1989), but really am not seeing improvement at this particular store. As stated above, zero communication with employee’s delivering orders to waiting vehicle(s).

Ordered a value meal. 2 cheeseburgers and fries
In last line asked for catchup. No packets available told shipment did not com in
Eat cheese burger no pickles, assuming same answer? If I order a cheeseburger no mustard in do not expect Pickels held too. If they were out I Would think that would be disclosed at time of order.
I paid 6 dollars plus for a meal I would not pay 3 dollars for.

Last evening January 11, 2023 at approximately 9pm I was in line and placed my order in drive up at the McDonalds at Westview Plaza in Belleville, Illinois. As usual at this location the line was extremely slow. Once I got up to the window to pay the cashier the young woman got into a yelling match with another employee. This went on for at least 5 minutes or more. We finally decided to leave without our order. This location in the evenings especially has extremely slow service and orders are often wrong. I am 70 years old and have enjoyed McDonalds my entire adult life. This location is an embarrassment to the good name of McDonalds. It should be closed until management can assess the ongoing problems and hire competent managers and employees.

•1/11/2022 at 10:15pm•

I arrived to the McDonalds in Jasper, AL; The one that’s located on highway 78 to be more specific. I made a mobile order while I was there and proceeded to stand there and wait on my food bc they were not busy at all, what so ever. I had a chicken nugget happy meal for my son. I waited at this place for 25 minutes, inside. I get home, and my baby has no fries and no toy in his box. I live about 18-20 minutes away and I am tired from work all day and as much as I want to go back and get those fries and that toy, I do not feel like it. So I’m making this complaint bc I feel like this was nothing more than simply not paying attention and genuinely not caring. It’s obvious that this box goes to a child, so why not try to make sure it has all of its items before it goes out to be served. They weren’t busy so it can’t be blamed on that. The chick just didn’t see it bc she didn’t look bc once again, she didn’t care. This doesn’t seem like a big deal to some, but my baby wanted his fries and toy which is what a happy meal is all about to a kid. Thank you to the wonderful half way employee that couldn’t even give us the toy and fries inside of a happy meal. Yet that was all we ordered. How sad.

6 days ago I ordered online at the McDonald's in Calais Maine after completing my online order I had trouble with paying online I went inside I asked the young man at the counter if he could help me he took my phone and looked at it and he says I don't know I really don't know how to do this but I will find my supervisor he went out back to find a supervisor she told him she wasn't quite sure what was going on or how to do it he came back and let me know this I was upset at the time because I couldn't get my two McDoubles so I said unbelievable and I left I haven't returned since