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McDonald's

www.mcdonalds.com

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1.6 43 Reviews 2892 Complaints
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McDonald's Complaints Page 20 of 145

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R
11:51 pm EDT
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I go to McDonalds all time. I went today got my grandson a happy meal. The cheeseburger was not made right, it was just put inbox have on wrapped, not made right. The food was cold. I am a manager at Wendy's . if we served food like this we would have been written up or even fired. unacceptable. Plus waiting in drive for 20 min is not ok neither, went inside still had to wait 10 min,

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1:41 pm EDT
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McDonald's McDonald's For Life Sweepstakes

The McDonald's for Life Sweepstakes ended on 25 Dec 2022 and a winner's list was supposed to be posted at McDonaldsforLifeSweeps.com/winners but it is still not posted. Repeated requests for the information are responded with a generic reply about the sweepstakes with no valid link for the list of winners. I would like to know if winners were actually selected and who won this sweepstakes.

Desired outcome: A valid list a selected winner for the McDonald's for Life Sweepstakes is published at the stated website for the public

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J
1:24 am EDT
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The store is open until 12:00 am, however you can only get McCrispy Chicken after 11:00 pm. At least that is what we were told by the store manager on March 16th after 11:00 pm. She was quite rude and did not seem to have any interest in customer service. Why advertise that the store is open until 12:00 am if 99% of the menu is not available. It does not make sense.

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J
8:55 pm EDT

McDonald's Erin and Anthony

Erin and her brother who works there also smoking drugs by the dumpster. Work at the McDonald's on sixth St in Vincennes indiana. I could smell the marijuana from drive thru lane. I got to the window the employee who wants to remain anonymous told me the names of the two employees smoking by the dumpster. My children were in the car and this was very inappropriate. The employee also said they were afraid to speak up because of retaliation.

Desired outcome: They need to be drug tested working for a family friendly restaurant this is inappropriate.

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N
9:17 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

McDonald's Service

I used the mobile app for me and me family. Unfortunately, I waited in spot 3 for 30 minutes without anyone coming to see us. The drive thru cleared out. No one was waiting for their food, except us. I walked into the McDonald's and waited too long for anyone to acknowledge me. One lady finally did and said "oh yeah, Are the #3?' She then mumbled something incoherent. I said "It would have been nice to have communication from someone. We have been sitting in our car waiting without any acknowledgement. The App is useless. Noone should use the app." A smart mouthed young lady said something under her breathe behind the worker helping me. She Started to walk up to me and I stopped her by asking if she needed to add anything. She said no. I work here, I can go wherever I want. I told her good for her. Then ignored the girl to talk with the lady infront of me. Who was wearing a mask smirking. I then asked her why was everyone gone in the drive thru lines but we didn't have our order. She tells me we don't have lemonade. Leaves the counter to come back with a tray full of cokes. As the 2nd employee that was talking under her breathe steps up to say "Yeah, that's what I wanted to say before we don't have lemonade."

The sodas won't work for us since 1 person doesn't drink soda. Which I tell her. All the employees stare without solutions looking irritated that I am bothering them. This really irked me. I leave to go get the rest of the people in my car to get them to tell me what drinks they want. She just hands them a cup. 'Here. The machine is there." My order us given to me in a bag. I go to the door to wait for my kids filling their cup. The 2nd girl kept staring at me and making comments to her coworkers. I waved at her and told her she was horrible. And I continued to wait for the last of my kids to come out. I hear the girl with the attitude say loudly 'Why is she standing there? Like she needs to go" I yell back "I'm waiting on my kids."

No manager ever came to us. No one apologized for the wait. The rude behavior, unprofessional attitude, and the missing food in my bag. The missing food was noticed after I got home.

My husband had an issue here 1 year ago or longer. He refuses to go here because of the missing food or laziness. I will make sure to avoid this place as well. You took my money. My time. You gave poor service and attitudes. Soggy fries and missing 1 fry. And didn't have lemonade for everyone's order. And I knew better than the ask for a milkshake. I knew that wouldn't be available.

Desired outcome: Refund after the hassle.

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L
8:28 am EDT

McDonald's No food in happy meal.

I went throught the drive thru last night, mills way manton worksop. The girl who took our order didnt really have the people skills and could do with a refresher course but what really ticked me off was I got all the way home, carlton in lindrick, and had a very upset little girl as there was no food in her happy meal. The toy was in but no chicken nuggets or fries.

We had to share out everyone elses meal so they could all enjoy it but when I paid for the food I would expect it to be in there.

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2:16 pm EDT

McDonald's Employee

I have emailed your corporate office in regards to an employee by the name of LA Quada that works at the Dallas Texas location corner of Southwestern blvd and Greenville ave. She is always very rude, has an attitude and very disrespectful to all the customers. I have compalnined about this to no avail. Today she totally ignored me when I was waiting at the counter and I had to ask The Manager for help. When my order was ready she left on the counter beside her and was still ignorning me to give me my order when it was ready. I had to again ask for my order and then she slung the coffee across the counter at me.

Luckily it did not spill over. I was so angry that I said to her you are such a [censored] and at the time I meant it to. She has a terrible attitude, never smiles and treats all the customers the same way. I quite frankly have had enough of going in there and being ignored and then being treated with no respect whatsoever by this lady. Why on earth you keep people like this working for you amazes me in the service industry. Please look into this and do something about it. Thank you Sandra White

Desired outcome: either fire her or move her or put her on probation to see if she will chnge, but I doubt she will. She puts on a show when the district manager comes in of course. so either he does not know or chooses to ignore the complaints. Who knows

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T
9:18 am EDT
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I worked 12 hours I went thru the drive thru in Lincoln, Alabama. I got home and received 2 chicken biscuits and the chicken was so hard as well as the biscuits. I called the store several times to let someone know and no one answered. This is the second time I tried this location and my ordered is always messed up. This will be my last time because it...

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H
11:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's Employee

I Arrived at McDonald's on 2/22/2023 approximately 1025 am and the manager on duty short dark skin with low natural ponytail proceeds to take my order as I'm telling her my order she chose to walk off and not service me another employee came from behind to service me while In line waiting on my order she then begins to tell the employees I'm a [censored] and my mouth is smart she better not deal with no smart mouth hoe as I'm spending my money in this establishment I sat outside in the parking lot the said employee came outside to her vehicle opened the truck door remove a backpack and distribute a drug transaction to another employee it looked like a white substance and a large bag containing controlled substances as she walks back inside the building as if McDonald's is a place of selling narcotics this is not the first complaint I done had of her but this is my last Something needs to be done about that manager on duty or this store with have serious backlash for poor professionalism and the lack of respect for paying customers I've talked to one employee they stated that her name is crystal

Desired outcome: She Needs To Be Fired Immediately.

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B
4:58 pm EST
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Hi my name is Booker Clark I was at the McDonald's on 22nd Street in Louisville Kentucky 520 North 22nd Street Louisville Kentucky I had an interview for March 7th at 11:00 there was no hiring manager there I did it online I went back the next day and asked when the hiring manager would be there they said Thursday I went in and they said that there was no...

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L
6:48 pm EST

McDonald's Very bad attitude toward customers

McDonald's Restaurant # 11101

5420 Jefferson Davis, Fredericksburg, VA 22401/Tel [protected]

Given the proximity to my residence, I often go to your McDonald's with my grandchildren. The standoffish and irritated behavior of your employees gets worse and worse. They don't appear to know the expressions "Thank you/Please" or how to behave with the customer. The last unpleasant experience ..., on 03/01/2023 your employee by the name of Sasha, who by the way appeared to be a manager, was very rude. As a result, I go more often to Burger King or Wendy's and Chick-fil-A across the street. Your employees would need daily online training, especially managers.

Desired outcome: Better manners and work ethics.

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S
2:30 pm EST

McDonald's Lack of management and service

Date March 8 2023

9:30 am

1612 Delaware ave Ave fort pierce

The service was terrible plus the automated hiring system was sending out interview dates and times but when the applicants showed up the store had no knowledge of interview setup and the manage never showed up or came out to talk to the applicants just had them sitting there for over a hour and still not telling them anything plus they were getting orders wrong and half cooking customers orders and there was no one to handle the front counter or lobby

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10:00 am EST

McDonald's Service

I went in on a Saturday March 4th at 9:30 a.m. I always order the same thing I ordered two egg biscuits subbed well done English muffins with the round egg for health reasons this morning one had a raw English muffin the other one was almost well done a young lady the manager came out to my vehicle showed me one of them I said I had two of them she come so she sent another young lady out that I knew and I showed her the sandwich she gives me and I said please tell me if that's well done she goes no it's not well done next thing I know the manager comes out says I threw the sandwich back at the crew member and yelled at her which was a total lie I can't help it if they are out of food and they cannot do business if they make your sandwich properly the first time this would not happen nine times out of 10 they messed my sandwiches up

Desired outcome: I will never be back and I will be verbally telling friends how they treated me

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K
7:11 am EST
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Hi my husband and I went to the McDonalds in the D hotel resturant # 18964 on 3/3/2023. We were in a rush as we had ordered an uber and it was on the way... The woman taking our order was actually the only good thing a out this restaurant as she was kind, courteous, and actually handling the overwhelming amount of work more then one person should have been...

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9:49 pm EST
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At approximately 8:40pm on March 3, 2023 I used the drive thru service at the store located at 3010 Canton Road, Marietta, Ga. 30066. My order was 3 fish fillets with no other items. There was a customer in front of me who was having a lengthy discussion with employees and eventually someone I would identify as the manager. Apparently they had filled her...

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4:11 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

McDonald's Staff at Sligo Ireland

I ordered 2 meals Mcplant and one deal of Mcplant and fries (4.20).
Lady who took my order was polite and good.
She asked me to wait in yellow box for order.
When I received the order one Mcplant was missing. I requested delivery staff that 1 Mcplant is missing.
Instead the Manager John H came out very aggressively (either drunk or drugged)and started arguing with me waving the receipt that I paid for 2 means only why I am making an issue.

I requested that I ordered different as mentioned money I paid is more than 2 meals alone.i requested that may we kindly ask the order taking lady . John H said that he is not interested and he doesn't know how much is one meal so he cannot tell me anything other than I should take my receipt and go.
I went inside and spoke to the lady who was at counter for order and she affirmed that I order as I mentions ...John H came and said that I should not stay here as I am harassing the staff and I should leave the restaurant.
He wanted me to complain if I want.
There was a newly promoted manager in there who approached me kindly and wanted to listen to me but John didn't want any staff to talk to me.
This is Racism. Rudeness.Intoxicated behavior with intimidation threats to a customer.

I went on drive way again and ordered Mcplant and paid.i also asked the lady that when I ordered previously they gave me a fries but not Mcplant so jnstead of myself claiming for Mcplant and making an issue..since I was given fries so its only fair that I should be charged for that and she without saying or asking anything charged 2.60e.
I received my order next window but it was very apparent that all staff was in shock or at their toes at that time
That's an experience which will have me disconnect from McDonalds forever so goodbye McDonalds and kindly have sane and non drugged people as your staff.

#Sligo McDonald
#John H Manager Sligo McDonald

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K
12:15 pm EST
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Good morning, My name is Kendra Mixon and I ordered 2 Lrg sweet teas in the drive thru line at the McDonalds of 5550 McClellan Blvd, Anniston AL 36206. When I got to my store my toddler was taking a drink of the sweet tea and hair was coming up the straw with lent around it. My daughter kept pulling at her mouth trying to get it out and I had to pull it...

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K
12:37 pm EST
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McDonald's this is regarding the El Dorado, IL McDonalds. delivery and timing

the order went through to my app and i received a text from a JADA from Door dash, who is innocent in all of this. She stayed in touch with me via text throughout this situation.

Then, Jada told me that mcdonalds told him/her that "I" needed to cancel my order because it was no longer breakfast. There is no way for me to cancel it, so I communicated with Jada and he/she told me that she was talking to doordash on the phone. It turns out, a few minutes later, I received another text from the mcdonalds telling me that my order was cancelled. This whole situation took almost an hour from start to finish. So, next, the mcdonalds employee there told Jada that they do not use door dash and that they couldn't figure out why they keep getting these delivery orders.

educate your employees on delivery, OR don't offer delivery, then need to correct the app or whatever to remove delivery option. I'm in Bloomington, IL and I chose your mcdonalds because I have guys that work in ElDorado,&I tried showing them appreciation by buying them sandwiches and having them delivered, NONE of which got done. I'm now embarrassed. I called Tom Orrick, who is a friend of mine and a regional mgr (I think) for mcdonalds, he does not have your territory,

Desired outcome: credit my card back, also donate $5 to that door dash order, her name was Jada

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L
1:20 pm EST

McDonald's CardiB OffSet meal

I am shocked that you are not more concerned with the fact that Cardi B is the new representation of McDonalds. My child got the same meal deal and is now suspended from school. As much as I try and monitor what me child does kids will be kids. She went home and googled Cardi B at eight years old and went to school singing about wet [censored] pussy and wanting truck parked in her garage and having [censored] eatin like a cup cake. I am appalled!

What happened to the hamburglar and Ronal McDonald? They were taken away for being offensive and the playgrounds were destroyed because the balls were dangerous and not sanitary. But my child is now at school dropping it like its hot and singing about wet [censored] pussy. I am not opposed to dropping it like it's HOT because at one time I myself had moves. But now I drop it like it's hot and get up like its cold. The balls weren't sanitary but we have a lady licking balls on music videos and touching herself. My child wants to wear a doo-rag and get a grill with five inch long finger nails. I am boycotting McDonalds until they do away with this immoral representation using Cardi B and OffSet. People that sing lyrics that would make my grand mother roll over in her grave. They openly worship the devil and illuminati and have sold their soul for financial gain. I am taking a stand to make McDonalds great again if you wont play their music on your loud speaker then don't serve it in a cup. This world is going to HELL.

Prayers for todays children,

Lindsey

Desired outcome: Stop the Cardi B products from being sold to minor children that should not be exposed to the music and lifestyle

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R
4:57 pm EST

McDonald's Drive thru, and my order mistake

My husband and I went to the drive thru around 3:45 pm at McDonalds at the corner of Waterloo Rd and Arlington St on Tuesday February 27th. Our first complaint is that it took 20 minutes to place our order and another 15 minutes to reach the window to be handed our order. We ordered 2 fish for $6.00 and 2 quarter pounders no cheese, onion only. When I opened my quater pounder not only did it have cheese on it but 2 slices of cheese and catsup, pickles and onion. The special order ticket clearly stated no cheese and no further requested. Info. I took the sandwiches back to the inside order window and after another 17 minutes which the lobby was filled with many angry customers waiting for their food. I looked around there was a table of Employee sitting at a table I walked up and asked might there be a manager here? The manager asked what do you need? She threw my sandwich in the trash and had replaced them. This store has been a problem and today was the last time.

Desired outcome: Managers who can actually manage. More employees. Although seems like no one wants to get a job these days.

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