Wolfgang Puck Worldwide
Reviews and Complaints

My complaint is regarding requesting information on how to get a hold of a manual for a pressure cooker I inherited from someone. It was given to me and was never used; however, the manual is missing. It should be noted I've never used a pressure cooker, so I'm reluctant to us it since I'm not sure if I can use it correctly. Nor am I confident that its still in perfect condition. I've emailed customer support twice and received no response. I've checked my email and spam folder. Have not received a single response on the matter. The product I have is a electrical pressure cooker. Model DYB250. All I want is a copy of the manual or a link on how to get it. This needs to be fixed. Not just for me but the costumer service which is very unsatisfactory in professionalisms.

I received the Wolfgang Puck Cookware as a gift not even 2 weeks ago. Probably my 3rd time using the large pan I noticed bubbles in the nonstick coating. My husband washed the dishes (by hand) and asked me how the pan got messed up. I went in to look and in two spots the nonstick coating was gone. The original bubbles I saw are still there. I have been looking for the number or website to see about getting it replaced and I'm having a hard time. They don't make it east that's for sure.

The 2.5 Windsor Pan lid had shattered on the stove. I was just starting to cook my potatoes. It had not even reached boil. I was in the next room and I heard a loud pop. I saw that the lid had shattered. This was at 5pm.Saturday afternoon September 2/23.I have attached a picture. I am asking for a replacement lid please. I've had the Bistro set for 5 years with no problems other than today. I had purchased the Bistro set 5years ago from the Television Shopping Channel.The set has a life long warranty. This is not a ware and tear issue. The other pots and pans are fine. I use them daily.

I generally never buy celebrity brand anything - just an excuse to slap a name on random items and up-charge. I saw the size pot with clear lid I was looking for, hesitated because it was WP brand but took a chance and bought it. Burnt my hand so badly on that ‘cool-touch’ handle. Never again and shame on WP for attaching his name to ridiculously poorly designed items. Warning to others - do not trust the WP brand.

I bought this Wolfgang Puck food processor ( model BFPR0015) from HSN am few years ago, but I haven't used the process more than a dozen times in that length time. Got it out yesterday to and it did nothing some little plastic piece in the handle of processing bowl is broken so that is making it not work. But I have looked ever where to buy a process bowl. It is a shame that I gave over 150.00 dollars for this food processor and the only thing it needs to fix it is the processing bowl and you can't buy one. I don't think I can afford to buy anymore Wolfgang Puck Appliances anymore. I'm on a fixed income and thought this was a good product but I was wrong.

I wanted a hamburger that costs $19 with avocado. For $19 I expect more than a McDonalds hamburger. I asked for it to be rare. I was told I can only get it medium like a McDonald's hamburger that costs significantly less. The first kicker is what the waiter said, the reason why is because your restaurant does not want people to get sick on a plane. The waiter had no idea if I was coming from or going on a plane and sitting right next to me was a bar with people drinking alcohol. You want to make people sick, give them alcohol. I asked the waiter if he really believed the stupidity of what he said? I then attempted to order and all he could talk about was himself. He said the manager would come over, I waited twenty minutes, no one came. I went up front and asked for the manager and she apparently was at the nearby restaurant that you also run.

I think I would have been better off if she had not come. She immediately accused me of swearing to this waiter and she accused me of swearing at her, I did neither. Apparently she does not know the difference between swearing or a customer complaining as a manager should. I noticed she had difficulty talking and I could see she had one of those things through her tongue. I am disgusted that Wolfgang Puck would allow staff to have such unclean things in a food establishment, such incapable and unprofessional management and he is worried about anyone getting ill from the beef that he sells. Fine, if he worries about serving older beef then he should not be charging $19 for it, a price you should be able to get it cooked the way you want.

Just because this is in an airport it should not diminish the food quality, management and employees. I have bought sushi in airports and yet have not gotten ill. I am an adult and don’t want to be told by a made to order restaurant that I could get sick on their beef. I wouldn’t want that hamburger well done in that case. WP get your act together and stop the degradation of your name with your poorly managed and overpriced bad food experience. This incident happen at about 1:30 PM on July 24, 2022.

I received the WP stainless steel cookware as a wedding present. I was excited feeling like I received a quality product. It turns out they do not stand behind their warranty. My sauce pan is coming apart at the rivet and the handle has come off one of the lids. When inquiring about replacement, we were told I must have the original purchase date, where it was bought, price, etc. It was a wedding gift so 11 years later, when I actually had an issue, no dice on replacement. Either you stand behind your product or you don't. What difference does it make when the product was bought? A pan and a lid fell apart.

15 Piece knife set my daughter purchased for us three years ago we only use it for steaks not for regular eaten it all the steak knives are pitted with rust stains in black spots on the metal I've been in the restaurant business for over 40 years and he's things I like junk I'm sorry I called the person Kind of blew me off I don't have the receipt because it was a gift for the amount of money my daughter pay for this set totally not worth it thank you

I purchased this set about 2 years ago and have been very happy with all the pieces in the set, and was happy till the other day. I went to use the smaller frying pan from the set I purchased, and the non stick coating bubbled in some places and when I touched it, it seemed to wipe away and peeled near the handle. I cannot use this anymore and am not very pleased. Will this also happen with the larger frying pan too?

I purchased a Wolfgang Puck 5-Quart Enamel Dutch Oven three years ago because I believed that this was a quality product being sold by a company with integrity. The manufacturer's packaging stated that the product has a lifetime* warranty against manufacturer's defect. Unfortunately, I was wrong on both accounts.

The enamel on the exterior had a chunk fall off shortly after purchase. I didn't worry since that didn't affect the product's main performance objective. However, yesterday I noticed that the interior was spider-webbing and exhibited pockmarks I called what their greeting identified as their warranty department and spoke with Renata [protected], option 2), who told me she is the customer service manager of the company and there is No One that she answers to at the company.

Renata explained to me that Mr. Puck has a policy that says that they will not warranty any product they distribute through whom they deem to be a third party, regardless of what the packaging material says. Unless their product is purchased through the HSN or QVC, it only carries a 1-year limited warranty, despite this information not having been relayed to the buyer at the time of purchase.

It seems obvious to me that they know their product is junk. Why else would one have an internal policy to not honor their warranty? I no longer believe that Wolfgang Puck is an honorable person, and now consider his company to be sketchy.

This pot will go into the trash now, where it belongs. PLEASE do the same should this happen to you. Enamel is a glass material and can cause you severe personal harm should you continue to use it when it has failed.

Mr. Wolfgang Puck, you sir have FAILED as a decent human and as a businessman. I will never use anything even slightly related to your name. User's recommendation: DO NOT Buy Wolfgang Puck products!

First time I used the 2 quart Bistro Windsor Wolfgang Puck pan, the handle was unusually hot. I second guessed myself and thought, perhaps I had it to close to another burner, which seemed unlikely. Didn't think much of it UNTIL I used it a second time with NO other burners on and it scorched the heck out of my hand when I pulled it off the burner. So much so that I dropped the pan! I called the company. Didn't get any inclination they thought anything of it. There solution was to use something to wrap around the handle next time. Really? Not customer friendly nor do they have a customer ever.
Too bad. Please BEWARE this is a dangerous pan!

I have been with this company for months..now after I have cut the cord like I was instructed and sent pictures I am being told I have to pay 12.95 for shipping...this is rediculos..I have paid for product used twice and can't any higher than speed 2 because machines starts grinding..I am so mad at this point..this company has the worst customer service I have seen...I want my product and I am not paying 12.95..Jeanette DixoN acct 91653

First of all I love my stainless steel Wolfgang puck pots and pans. However this morning my stock pot lid exploded/shattered in a million pieces when I picked it. It went in my face glass went everywhere. A piece of glass went in my eye. I got the glass out of my eye I think, but it scratched my eye ball. It is swollen and red. I have been putting eye drops in to try to help. Also have a eye cover on because the sun or wind irritates my eye. I will be going to the doctor if it does not heal. Now I am worried it will happen again and I do not want to use the lids. I work from home but just realized I cant do my work on computer because it hurts to open my eye to look at computer screen. I am so worried. This should not happen. I paid good money for my set and was very proud of it. Now I am not so sure. I dont even want to use them. In case it happens again and my grand kids are around could be way worse next time.

Several years ago I contacted Wolfgang Puck Company about the rivet cover on my Cafe Collection 9" pan blew of strewing hot oil out of the pan. I contacted Wolfgang Puck Company and got no response. The other day the cover on my Cafe Collection 2 quart pot did the same thing. This time it sent hot oil back on me. I have pictures of both the pan and pot, plus pictures of the burn on my chest. If I do not hear back on this my next step is to our State Attorney, Better Business Bureau and to our local consumer complaint TV station.

I was simmering my Sunday dinner for approximately 2 hours. I walked into kitchen and heard a pop. I thought how strange as I didn't have anything other than a pot of spaghetti sauce simmering. I went over and thought the glass had collected steam and then realized it was totally shattered. The handle was still in place and I went to touch it to remove and the handle came off in my hand. Shattered glass was in my dinner and also the tiniest of slivers on my glass cooktop.
I'm so disappointed and was totally bummed out as I had spent a lot of time (and money) making my sauce. I had company coming and that made it worse. I know things happen and I'm thankful it did not happen when I was going to serve dinner. Needless to say I had to throw my sauce away.
I would like Wolfgang Puck company to refund my investment of over $200.00 for my set of pots and pans. Thanking you in advance, I am

Cordially yours,
Linda Schepis
Fort Worth Texas 76179

On October 18th I prepared a special dinner in my favorite WGP stainless steel pot. After cooking I placed the lip on top with burner off and within 3minutes I heard a pop and thought it was actually my microwave. What I discover was very sad as this was a special recipe of my late sister.
I have a photo to provide as I have NEVER heard of this happening before. It literally blew the handle off and landed in the sink shattering the entire glass lid. The center diameter fell into my families dinner.
Luckily my granddaughter was far enough away when it exploded that she didn't get hit my the glass! As what glass didn't immediately fall into our meal flew across glass my kitchen!

I would certainly hope this would be communicated to you and you would want to know about this defect. I hope this has been address in future products as I am reluctant to replace with the same product type.
I would like your company to refund or replace cookware.

Respecfully submitted,

Lynn Zoch
145 Philbrooke Dr
Okc, ok. 73109

I have bought it at a retail store not sure which one it was its been a few years about 3 or 4 love the set a lot heard about the name and got good reviews on it so i thought i would try them was'nt really cheap i was hoping this set would last a good many years but I was upset the 4" paring knife tip broke i have been trying to get a replacement knife getting no wear very upset would think this company would stand bye there products i just want a replacement for it that is all am asking for not asking for a whole new set just one knife is all any answers would really thankful

We have 2 sets of Wolfgang puck Cafe' collection- 3 of the sauce pans have their handles literally come off in my hands - 2qt and the 3qt - the 2- 2qt did show signs that it was loosening but the 3qt did NOT show ANY signs of loosening. Standing at my sink I was holding the handle and the pot fell into the sink ... luckily it did not have hot liquid in it... After checking our other pans - we found that these rivets were totally discinergrating over time and our other pots are also showing signs of failing! Going to drill out and replace with stainless as that is what they should have been in the first place !So people beware!

Paid in full for this heavy appliance, thinking of better quality. My mother could not use it, so it stayed on the shelf for 1 year. During christmas, took it out of a package, plugged in, to make bread dough. Nothing happened. Green light showing, that the power does reach the switch. Called the store of purchase. Out of warranty. Showed it to an electrician. Maybe the capacitor is gone? Looking for the parts, no luck! Tried to call w. P appliances, wrong phone #! Why I bought this crap? Going in the trash, if I don't find the part! The last straw! I will never buy this or any products bearing "wolfgang puck". Very poorly run business.