My issue as seen below is not only with the failure of the transmission on my 3.5 year old maytag but the lack of service provided by Maytag dependability plus and Metro Factory Service in Dover, NJ. I had to wait for TWO weeks before the Maytag authorized service provider Metro Factory Service could look at the machine and then waited an additional 3.5 weeks for Metro Factory Service to obtain a transmission and come to fix it. When the washer failed mid cycle I bailed out all the water that I could but there is standing water remaining that has mildewed causing my whole house to SMELL! Following is the timeline so far... you tell me if this is quality Maytag service.
July 30... washer failed.
July 1... called Maytag Dependability Plus and opened claim.
July 12... Metro Factory Service person came and spent 5 minutes looking at washer. Gave me a work order that says "found bad transmission and ordered 1 transmission gear" He said they would call in three to five days.
After many calls to Maytag Dependability Plus... Metro Service called and said the soonest they could come was. AUGUST 6!!!
Metro Factory Service arrived August 6 to install new transmission. Repair person looked at washer and said that he thinks that the tech that was sent to diagnose the problem was wrong but since his work order says to install a transmission then that is what he will do. New transmission installed... washer still does not work... it is the motor that is bad. No motor on truck. Has to order one. Metro calls to make next appointment for...
AUGUST 16... it has now been over 5 WEEKS and I still have no washer.
I called Maytag and they were willing to send a new motor overnight to Metro Factory Service but when Maytag called Metro they refused saying that they could not install it until the 16 anyway. I then called Metro to ask for earlier service because it was their misdiagnoses that caused this and they said they would put me on "the list" that I am sure does not exist for warranty people. They also told me that the original tech is no longer with the company and the service man who put the new transmission in told me it was his last day of work for Metro Factory Service.
Now Maytag Dependability Plus has paid for a new transmission that was not necessary and proved by their actions that they have no control over the companies that they contract with. I will now wait until the 16th and hope for the best. I am not optimistic but hopefully this problem will finally be fixed and I will not ever have to speak to Maytag Dependability Plus or Metro Factory Service again. I would rather pay a reliable, honest service person to fix my appliances than ever use Maytag Dependability Plus again. Also as a paying customer I would NEVER consider using METRO FACTORY SERVICE!
In closing I have just one more statement… YOU SHOULD ALL BE ASHAMED OF YOUR SERVICE!
I have a Maytag washer and the warranty service sent out A&E. He was not qualified and couldn't even see which fuse in the box needed flipping -- I also had to come to the basement 2 times to reset the red/black button on the outlet as he couldn't figure it out. When I called Maytag Dependability Plus they had no record of sending out A&E. Needless to say I still need my washer fixed.
I recently (2 years) replaced my Maytag washer after 22 years of usage. I bought a new Maytag washer at Home Depot. All of a sudden it started making a loud knocking noise. After calling the repair man and he not even needing to look under it practically told me the transmission was out. Several other parts will have to be replaced also in the tune of over $200.00. I also found out that it really isn't even a Maytag washer, just bears the name. I believe it was a Amana which Maytag just bought out and has since been bought by Whirlpool. Wow, we all might need to check to see what product we are really buying these days.
Came home to a flashing panel and flapping ice door! Also no cooling in refrigerator. Refrigerator only 13 months old ! Called Maytag, 8 days until repairman can be sent, " Sounds like the main control board." Great ! No refrigerator! And a very annoying flapping everytime the compressor comes on ! Freezer still works!
Found ANSWER and SOLUTION online at:
Two capacitors on the main board located in the BACK of the refrigerator are defective. I went to Radio shack, bought two new ones, soldered them in, and am back in business. KNOWN issue with maytag, defective capacitors on boards manufactured before june 06... new capacitors are 3 bucks, a new main board is $185 online !
Please do not buy a Neptune or any other Maytag branded appliance. My frontloader machine was part of the class action settlement back in 2004 and we never received notice of it and therefore could not receive compensation. The Neptune settlement hotline: [protected] was not helpful and claim that I probably received the form in the mail and did not know what it is. So, not only did I not receive the form, they insult my intelligence by saying I received it and did not know what it was.
All they need to do was replace a rubber seal to get rid of the mildew problem and yet they can't do that at their expense. Needless to say, I am never buying a Maytag again and urge everyone else to do the same. Let's rise up against these terrible corporations!
I purchased a Performa washer and dryer in October of 2006. From the beginning, it clatters and dances acro...
I called to make an appointment for washer repair service - explained that the washer was located in our rental property in another city and that my husband would have to be there to allow for entrance into the property. We were given a window for sat. Between 8a. M. And noon. I called the day before to confirm the appointment.
Husband left our home at 7a. M. And was at the residence located in san francisco. Since the tenants were going to be out of town - husband was sure to be there on time. To open the door.
By ll:30 a. M. There had been no contact from sears. Called the business office at ll:45 and was informed that our unit was the next on the list. L2:l5 p. M. Service man called to say he would be going to lunch and would then take our unit next. I informed him that this would not be acceptable. He stated he had been overbooked for the morning but said he would head for the unit in about l0 minutes.
Having thoroughly explained our situation - I would have thought that with being such strong sears customers that some consideration would have been made. For someone to have to wait over four hours is inexcusable.
The repair man receives his list and am sure it consists of some kind of order and he is probably unaware of special arrangements which have had to be made. But if our repair was last on the list - then a phone call could have minimized the wait time by alerting us.
Let me assure you that this experience will not soon be forgotten and I hope you give some thought to customer service.
I purchased a Maytag ICE2O fridge March of 2006. Three months after one year warranty expired the icemaker...
Have had no refrigerator since June 12, 2007. Have had the worse possible documented service from Maytag. They DO NOT CARE. Period. It is a sad day when a company as large as Maytag just does not care. I have been waiting for a part since the 12th, today is the 20th. I have called several times a day, I have been hung up on, yelled at, lied to and even spoke with a Senior Executive who basically told me he just doesn't care.
For $3000 save your money and go with a company that has reputable service. Don't just take my word for it, stay on the net and google Maytag ICE20... I found pages of complaints about this refrigerator and sent them to the Illinois Consumer Affairs Department...
Currently all of my appliances are Maytag covered by the Maytag Dependability Plus extended service plan. I called Maytag for two issues with my dishwasher ; a recall of the inner door liner and a noisy drain pump. Before the technician arrived my dishwasher worked, but was a bit noisy. After four visits by a technician from Metro factory Service set up by Maytag Dependability plus, a new entire motor was installed as well as the recall performed twice. As of this point my dishwasher no longer works. Each visit by the technician was late (after 5:00 PM, hours beyond the time I was told he would arrive. I did call Maytag dependability plus on this situation and was referred to an Escalation Team Supervisor who did leave me a phone mail. Over a period of a week, I palced six separate calls to the assigned Escalation Team member pleading for a return call. As of today, I have received no return call. In desperation, I did call Metro Factory Service to find out a second new motor was ordered. Unfortunately, each unsuccessful technician visit means that I must another week or so before the next service call is scheduled. To date I have lost 4 days of work waiting for the technician who ultimately shows up after 5:00 and have a dishwasher that does not work. the last technician who showed up seemed commented that the incompetent technician who worked on my dishwasher the first three times and incapacitated it has only 4 months experience and has a track record of botching repairs. At this point, I am completely frustrated by the lack of customer service on the part of Maytag dependability plus and well as Metro Factory Repair Service who just don't deem to care. As a result of this mess, I will never buy another Maytag product or renew the extended service plans on my existing appliances. I will certainly never use Metro Factory service for any repair.
Add me to the club. My refrigerator is 14 months old and is on the brink of leaving me. Upon delivery a shelf bracket was broken. I had to drive to hhgregg to get one from a floor model, they did give me gas money and refund my delivery cost. Two months later the right door and an alignment problem, had to have a repairman to fix that. Now 14 months later no ice no water and no working top part of the refrigerator but the freezer still works. The flap that lets the ice out also has a mind of its own and very annoying. I had to shove a wash rag in the hole to keep it quiet. I do have a five year warranty and a repairman should be here June 7. For now we will try to feed a family of five from coolers and many icebags.
Model #MFI2568AEW Bought for $2,300
I purchased a Maytag Performa (Non-Performa) Washing Machine about a year and a half ago. It is the worst purchase ever. It is a piece of junk. Do not buy a Maytag product, they don't work and will continue to break and cost a fortune fixing them. I have heard that Whirlpool bought out Maytag and am now wondering if the Whirlpool brand will also be unfixable expensive junk.
Over a year ago, my partner and I purchased a new compact washer and dryer set from Whirlpool on the recommendation of our local dealer. Though there are a few quirky features (to the washer in particular), we were generally pleased with our purchase. For an additional $99.00 we invested in a “Maytag Dependability Plus” Certificate which boasts that it is “. . . a valuable tool in helping you avoid unexpected repair expenses . . .” It is valid for 5 years from the date of purchase.
A little over a year passed since the date of purchase and the problems started. The washer was not spinning during its cycle, leaving the clothes soaking wet and soapy. The door would not open after the cycle was “done”, holding our clothes hostage until they began to mildew. It was time to use our “Maytag Dependability Plus”.
Upon my first call to Maytag, I discovered that we were mistakenly documented as having (2) dryers instead of (1) washer and (1) dryer. Even though the model #s and serial #s corresponded to (1) washer and (1) dryer, we were subjected to a 3 week wait before the wording on the certificate was changed so that service could be scheduled. Four weeks after my initial call, a technician came out to examine the machine. He poked around a bit and determined that some parts needed to be ordered to fix the problem. One week passed, the parts arrived, and I scheduled the next service visit. The technician returned and decided that these parts were not the ones in question and that a new set of parts needed to be ordered to fix the problem. We patiently waited ten more days for the new parts to arrive. I scheduled the third visit. The technician returned and again determined that he did not have sufficient parts - he placed a third order for parts. Throughout this process, we did not see any advances toward the function or “dependability” of our washer.
I put in several calls to Maytag during this odyssey outlining the problems with the service. I got the run around each time and was told that I did not qualify for a replacement washer. The certificate states that after (4) visits to repair the same part, they will replace the unit with a new one (the Lemon Law). That’s where they have you - the technician has ordered one part after another, never the same part twice. Under this policy, we will surely endure the next five years without a washer before the same part is ordered four times.
Two months without laundry and at least three days taken away from work far outweighs the $99.00 spent on our “Maytag Dependability Plus” coverage. Had we foreseen the money and time lost to horrible service, we certainly would have spent the extra money up front to procure much nicer, more dependable, Bosch or LG units and we would have avoided a whole lot of headache.
My complaint is against Maytag and Maytag Dependability Plus (the extended warranty). I bought a Maytag washer in November 2003, I then bought the extended warranty thru Maytag Dependability Plus in November 2004. In February 2005 I had to call for service because my machine was making a horrible screeching sound and water was leaking out of the front of the machine. The maytag repairman came out to fix the problem. Then in November of the same year I had to call again for the same problem, well it turned out to be an ongoing problem. I would call when it screeches, they would come out and lubricate it, that lubrication would last about a month or two then I would have to call them again, well this happened over and over again. I have called them for this problem about 6 times. The last time they had a technician from a local appliance repair shop (I guess all the lonely Maytag repairmen were busy) Well he knew exactly what the problem was immediately and said he would have to order parts. Maytag Dependability Plus called me back a few days later to let me know that I have reached my service limit, meaning that the service calls have now exceeded the amount I paid for the washer and they would not provide any more service to me unless I paid for it. Well this floored me because I thought that was the reason I bought the extended warranty in the first place so if something does go wrong with the washer I would be covered. NO, thats not right. So, I said OK then obviously I must have bought a "lemon" and we can go about it that way. NO, in order for it to be a "lemon" they must have repaired the same problem three times. I argued that they have been here at least 6 times for the same problem and their argument was they haven't "repaired" it three times, they only lubricated it. So now my washer has completely seized up, my floors are flooded and I had to go out and buy a new washer as this argument has been going on for over two months now, and all over a washer that lasted 3 years!
Maytag and Maytag Dependability Plus does not care about their customers at all.
I remodeled 3 Luxury Condos and spent over $40,000 at Home Depot... I purchased 10 applianced with UPGRADES... This was to entitle me to $775 of instore rebates! Well. they sent my $125 and five emails to supervisors at the Rebate Center did no good... The HD salesman had the internal memo describing the rebate program so he called a "Special Agent of Rebates" and confirmed the $775 in rebates and promised them in three weeks! He said "TO DESTROY THE OLD CARDS WORTH $125 AND HE WOULD SEND ME THE $775 CARD. Well, two months later I received a card for $500 with no explanation and I am short $275! This has been TWELVE MONTHS SINCE MY ORIGINAL PURCHASE... Home Depot plays the " stonewall game" and nothing happens... They have rally Screwed me... The Local Store Manager has told me at least five times he will solve... nothing happens! He even said he would give me credit on merchandise if I did not get the cards but nothing happens... This Company has messed up everything I have ever done with them from carpet to cabinets to delivery... They delivered 12 heavy packets of 16" tile broken... said they had to leave them! 5 months later I had to pack them up and take them in to get the credit...
Earl Apprill, Branson, Missouri
FYI Maytag Atlantis washer owners re: spin cycle problems. I wasted a lot of time trying to find out what wa...
Approximately 6 weeks ago I called Maytag Dependability Plus to schedule repairs to my Maytag front loader washer. I was told that they would have to locate an authorized repairman in my area. After approximately 10 days a repairman came to my home, checked washer & advised that the part would have to be ordered. After 4 weeks & numerous calls, the repairman called & said that the part was in, but could only pick up the appliance on Wednesdays only. My husband took a day off from work to be home on the appointed day. Day of appointment, secretary called & advised that there was a conflict & appliance could not be picked up until following Wednesday. My husband informed caller that he had taken a day off from work & that the appliance needed to be picked up as arranged. My husband asked that the serviceman call to discuss matter. Serviceman called & advised that the appliance could not be picked up until the next Wednesday. My husband told the serviceman where to stick the part & his company, in not so nice terms.
I called Maytag Dependability Plus to ask that the service order to Gorman Brothers be cancelled & another serviceman. Even after explaining the situation, I was advised that the order could not be cancelled. I then called Maytag directly, explained the situation and was advised to call A & E Referral Services. Upon calling the referral service, I was advised that without an authorization from Maytag Dependability Plus, I could not use my service contract. I again called Maytag Dependability Plus & was again told there was nothing they could do. I called Maytag manufacturers again & was advised to call Maytag Dependability Plus back & insist on speaking to a supervisor, which I did. The supervisor told me that he was sorry, but there was nothing he could do.
So the bottom line is, I pay to have my washer repaired or I just use the washer until it breaks down completely & then go out & buy a new one. Either way, you can bet that I will not purchase another Maytag appliance or a service contract from anyone, nor will I make a purchase from Gorman Brothers Appliance in Prairieville, LA
Do not buy this machine! I paid good money for this machine and with in the year we have nothing but problems. First of all it "walks" all over the place. But we fixed that by putting a 1 in thick rubber mat underneath the machine. It also doesn't spin all of the way so I have to keep resetting it on to "extended spin". This may take SEVERAL times especially on towels, jeans, sweatshirts etc. Sometime taking several hours to do one load! When the repair man came out I was told that my house wasn't built correctly and I should have my husband reinforce the floors underneath the house. I didn't realize the serviceman was an expert contractor also. My house is only 8 years old and I am confident that it was built properly and easily passed inspection. The serviceman kept making excuses, I never had any type of problem like this with my old washer and dryer. This is so ridiculous! Energy efficient my a--! Maybe saves some water but cerftainly not on electricity! ( We were also told not to use the drawers underneath it either. They may also cause instability. You know those drawers that are $200.00 a piece.) I will never buy another Maytag of any kind!
I am now 3 weeks without use of my Maytag dishwasher because it has been recalled for starting house fire...
The dishwasher was listed on a recall, I called in as I had already had two fire from my Maytag side by side frig, I had to replace a five year old $1200 appliance. The parts were shipped and a serviceman came out on the 20th of Feb. Appt was to be between 8 and 12, he arrived at 2:30, at five he says he has to go out to truck and will be right back in, 15 min. later he came in and said that there was something else wrong and Maytag would have to come and fix it, said earliest would be 27th. I heard nothing from anyone, so the 23rd I called and was told that someone would be here the 27th between 8 and 12. At 1 P.M. on the 27th I called and was told I was the last call and it would be about 4:30. I was furious as I do day care and I had to rearrange my schedule but this put having a repair man in my kitchen as I fed the kids snacks and fixed dinner. This also would be running in to pick up time. At three the man called and asked if I had the part, I knew nothing of a needed part, I was told loose wires, he didn't explain himself just hung up. I called A and E and was told that the part?? had never been ordered and I would have to wait. For an hour I was shuffled back and forth with no answer, today a service rep. called and said to call and schedule after I got the part. I told her this was unacceptable as I had a problem with my leg that I cannot stand and do dishes three times a day for an indefinite period, got no response. I called Whirlpool, now I have the choice of paying someone and seeking legal recourse, or letting this badly run company back in my house.