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Less than a year after purchasing my new Maytag washer on September 30, 2020, my washer lid had to be replaced due to a crack in the plastic near the open and close right hinge of the lid. The exact same crack happened in the exact same place in August 2021 and the lid had to replaced again. The exact same thing happened yet again in October 2022. I called to make a report and see about getting it replaced, but it was just outside of the one year parts warranty and I could not spend nearly $400 to replace a lid for a new washer that was less than three years old that I had paid $700 for and had already had the same issue two times prior. Maytag would not help me. This is obviously a faulty product quality issue. I was told by the last technician that was replacing my lid for the second time that he has seen this same thing numerous times with this washer. I should not have to replace a lid every year on a brand new washer. It is the same issue each time. There are two hinges encased in plastic that are responsible to open and close a soft close lid that is heavy glass. It is a bad design that is obvious to any normal person. And now there are cracks on both the left and right side of the lid near the hinges. I have them held by duct tape, but it is becoming a problem. I am very unhappy with this result. I had a Maytag washer and dryer prior to this set, that lasted 17 years. This is why I chose to stay with Maytag. Something should be done about this product design. I know I am not the only consumer that has this problem and it is a product quality issue that is of no fault by me, the consumer.
Desired outcome: My desired outcome would be that Maytag recognizes my statement above and replaces my lid as a lemon at no cost to me. I would even pay for the labor if the part would be covered for me at no cost. Thank you. Laurie Pearce <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>
Thanks for your response, but I do not believe for one minute that it is not a common problem. A washer lid should not crack at the hinges every year in the exact same way on a brand new washer[any washer should not do that]. It is clearly a faulty design. I purchased from a local family owned dealer, and no, there is no additional warranty coverage. Maytag wanted me to purchase an extended warranty to cover the lid which would cost me $400 a year, the same cost to replace the lid outright. By the way, I paid $700 for the entire washing machine. What would resolve the problem for me as a consumer who bought a brand new washer that has a lemon lid/faulty design, that has been replaced twice in the first three years and now needs replacing again, is for Maytag to recognize and take responsibility for a product issue that is no fault of the consumer and replace my washer lid. I even agreed to pay the labor[which I should not have to do], and they send me the new lid at their cost. That is more than reasonable. I should not have to pay anything. I was a Maytag customer for 17 years prior to this purchase and this has left a very bad taste for me about Maytag.
Hi Laurie.
We know how frustrating your issue has been.
It might astonish you to know how many thousands of these units have been sold within any one area -- just within the U.S. alone. Out of those needing service, it is a very small percentage that are attributed to the lid or, in this case, the hinge. It really is not an ongoing problem.
Extended warranties on this form of unit should range between $100 - $200 for a five (5) year plus program. Quality retailers offer such programs for added value to what they sell. Generally, these programs are not offered "after the fact." They must be purchased along side the merchandise. When damage keeps repeating itself, the service provider must consider several scenarios, including the way in which the appliance is being used. That's not to say the consumer is intentionally causing the damage, only that certain actions might be associated to such a result.
So with all of that stated, we understand there is a crack forming, yet again, around the hinge on the lid. Functionally, is it creating any error or problem in the way the machine is being used or is it just a concern of it becoming worse?
We look forward to hearing back from you.
Hi Laurie.
We are extremely sorry to hear of your frustration. Be assured, this is not a common problem with any of Maytag's units.
Your reinforcement with duct tape is interesting. Many retailers offer additional warranty coverage when you purchase through them. Have you checked to see if such might apply to your purchase? This should be your first step.
Please let us know if this doesn't resolve the problem.